Global Call Center Speech Analytics Market Research Report 2023

Speech analytics, also called interaction analytics, is technology that leverages artificial intelligence to understand, process, and analyze human speech. Contact centers use speech analytics to assess call recordings and transcripts from digital channels such as chat and text messages.

The global Call Center Speech Analytics market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Call Center Speech Analytics is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Call Center Speech Analytics is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Call Center Speech Analytics in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Call Center Speech Analytics include NICE, Verint, Avaya, OpenText, Google, Vonage, Genesys, Calabrio and CallMiner, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Call Center Speech Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Speech Analytics.

The Call Center Speech Analytics market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Call Center Speech Analytics market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Call Center Speech Analytics companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Call Center Speech Analytics Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 On-premises

1.2.3 Cloud

1.3 Market by Application

1.3.1 Global Call Center Speech Analytics Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Large Enterprises

1.3.3 SMEs

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Call Center Speech Analytics Market Perspective (2018-2029)

2.2 Call Center Speech Analytics Growth Trends by Region

2.2.1 Global Call Center Speech Analytics Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Call Center Speech Analytics Historic Market Size by Region (2018-2023)

2.2.3 Call Center Speech Analytics Forecasted Market Size by Region (2024-2029)

2.3 Call Center Speech Analytics Market Dynamics

2.3.1 Call Center Speech Analytics Industry Trends

2.3.2 Call Center Speech Analytics Market Drivers

2.3.3 Call Center Speech Analytics Market Challenges

2.3.4 Call Center Speech Analytics Market Restraints

3.1 Global Top Call Center Speech Analytics Players by Revenue

3.1.1 Global Top Call Center Speech Analytics Players by Revenue (2018-2023)

3.1.2 Global Call Center Speech Analytics Revenue Market Share by Players (2018-2023)

3.2 Global Call Center Speech Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Call Center Speech Analytics Revenue

3.4 Global Call Center Speech Analytics Market Concentration Ratio

3.4.1 Global Call Center Speech Analytics Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Call Center Speech Analytics Revenue in 2022

3.5 Call Center Speech Analytics Key Players Head office and Area Served

3.6 Key Players Call Center Speech Analytics Product Solution and Service

3.7 Date of Enter into Call Center Speech Analytics Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Call Center Speech Analytics Historic Market Size by Type (2018-2023)

4.2 Global Call Center Speech Analytics Forecasted Market Size by Type (2024-2029)

5.1 Global Call Center Speech Analytics Historic Market Size by Application (2018-2023)

5.2 Global Call Center Speech Analytics Forecasted Market Size by Application (2024-2029)

6.1 North America Call Center Speech Analytics Market Size (2018-2029)

6.2 North America Call Center Speech Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Call Center Speech Analytics Market Size by Country (2018-2023)

6.4 North America Call Center Speech Analytics Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Call Center Speech Analytics Market Size (2018-2029)

7.2 Europe Call Center Speech Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Call Center Speech Analytics Market Size by Country (2018-2023)

7.4 Europe Call Center Speech Analytics Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Call Center Speech Analytics Market Size (2018-2029)

8.2 Asia-Pacific Call Center Speech Analytics Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Call Center Speech Analytics Market Size by Region (2018-2023)

8.4 Asia-Pacific Call Center Speech Analytics Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Call Center Speech Analytics Market Size (2018-2029)

9.2 Latin America Call Center Speech Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Call Center Speech Analytics Market Size by Country (2018-2023)

9.4 Latin America Call Center Speech Analytics Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Call Center Speech Analytics Market Size (2018-2029)

10.2 Middle East & Africa Call Center Speech Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Call Center Speech Analytics Market Size by Country (2018-2023)

10.4 Middle East & Africa Call Center Speech Analytics Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 NICE

11.1.1 NICE Company Detail

11.1.2 NICE Business Overview

11.1.3 NICE Call Center Speech Analytics Introduction

11.1.4 NICE Revenue in Call Center Speech Analytics Business (2018-2023)

11.1.5 NICE Recent Development

11.2 Verint

11.2.1 Verint Company Detail

11.2.2 Verint Business Overview

11.2.3 Verint Call Center Speech Analytics Introduction

11.2.4 Verint Revenue in Call Center Speech Analytics Business (2018-2023)

11.2.5 Verint Recent Development

11.3 Avaya

11.3.1 Avaya Company Detail

11.3.2 Avaya Business Overview

11.3.3 Avaya Call Center Speech Analytics Introduction

11.3.4 Avaya Revenue in Call Center Speech Analytics Business (2018-2023)

11.3.5 Avaya Recent Development

11.4 OpenText

11.4.1 OpenText Company Detail

11.4.2 OpenText Business Overview

11.4.3 OpenText Call Center Speech Analytics Introduction

11.4.4 OpenText Revenue in Call Center Speech Analytics Business (2018-2023)

11.4.5 OpenText Recent Development

11.5 Google

11.5.1 Google Company Detail

11.5.2 Google Business Overview

11.5.3 Google Call Center Speech Analytics Introduction

11.5.4 Google Revenue in Call Center Speech Analytics Business (2018-2023)

11.5.5 Google Recent Development

11.6 Vonage

11.6.1 Vonage Company Detail

11.6.2 Vonage Business Overview

11.6.3 Vonage Call Center Speech Analytics Introduction

11.6.4 Vonage Revenue in Call Center Speech Analytics Business (2018-2023)

11.6.5 Vonage Recent Development

11.7 Genesys

11.7.1 Genesys Company Detail

11.7.2 Genesys Business Overview

11.7.3 Genesys Call Center Speech Analytics Introduction

11.7.4 Genesys Revenue in Call Center Speech Analytics Business (2018-2023)

11.7.5 Genesys Recent Development

11.8 Calabrio

11.8.1 Calabrio Company Detail

11.8.2 Calabrio Business Overview

11.8.3 Calabrio Call Center Speech Analytics Introduction

11.8.4 Calabrio Revenue in Call Center Speech Analytics Business (2018-2023)

11.8.5 Calabrio Recent Development

11.9 CallMiner

11.9.1 CallMiner Company Detail

11.9.2 CallMiner Business Overview

11.9.3 CallMiner Call Center Speech Analytics Introduction

11.9.4 CallMiner Revenue in Call Center Speech Analytics Business (2018-2023)

11.9.5 CallMiner Recent Development

11.10 Almawave

11.10.1 Almawave Company Detail

11.10.2 Almawave Business Overview

11.10.3 Almawave Call Center Speech Analytics Introduction

11.10.4 Almawave Revenue in Call Center Speech Analytics Business (2018-2023)

11.10.5 Almawave Recent Development

11.11 AWS

11.11.1 AWS Company Detail

11.11.2 AWS Business Overview

11.11.3 AWS Call Center Speech Analytics Introduction

11.11.4 AWS Revenue in Call Center Speech Analytics Business (2018-2023)

11.11.5 AWS Recent Development

11.12 Qualtrics

11.12.1 Qualtrics Company Detail

11.12.2 Qualtrics Business Overview

11.12.3 Qualtrics Call Center Speech Analytics Introduction

11.12.4 Qualtrics Revenue in Call Center Speech Analytics Business (2018-2023)

11.12.5 Qualtrics Recent Development

11.13 Talkdesk

11.13.1 Talkdesk Company Detail

11.13.2 Talkdesk Business Overview

11.13.3 Talkdesk Call Center Speech Analytics Introduction

11.13.4 Talkdesk Revenue in Call Center Speech Analytics Business (2018-2023)

11.13.5 Talkdesk Recent Development

11.14 Alvaria

11.14.1 Alvaria Company Detail

11.14.2 Alvaria Business Overview

11.14.3 Alvaria Call Center Speech Analytics Introduction

11.14.4 Alvaria Revenue in Call Center Speech Analytics Business (2018-2023)

11.14.5 Alvaria Recent Development

11.15 Castel

11.15.1 Castel Company Detail

11.15.2 Castel Business Overview

11.15.3 Castel Call Center Speech Analytics Introduction

11.15.4 Castel Revenue in Call Center Speech Analytics Business (2018-2023)

11.15.5 Castel Recent Development

11.16 VoiceBase

11.16.1 VoiceBase Company Detail

11.16.2 VoiceBase Business Overview

11.16.3 VoiceBase Call Center Speech Analytics Introduction

11.16.4 VoiceBase Revenue in Call Center Speech Analytics Business (2018-2023)

11.16.5 VoiceBase Recent Development

11.17 Intelligent Voice

11.17.1 Intelligent Voice Company Detail

11.17.2 Intelligent Voice Business Overview

11.17.3 Intelligent Voice Call Center Speech Analytics Introduction

11.17.4 Intelligent Voice Revenue in Call Center Speech Analytics Business (2018-2023)

11.17.5 Intelligent Voice Recent Development

11.18 CallTrackingMetrics

11.18.1 CallTrackingMetrics Company Detail

11.18.2 CallTrackingMetrics Business Overview

11.18.3 CallTrackingMetrics Call Center Speech Analytics Introduction

11.18.4 CallTrackingMetrics Revenue in Call Center Speech Analytics Business (2018-2023)

11.18.5 CallTrackingMetrics Recent Development

11.19 Five9

11.19.1 Five9 Company Detail

11.19.2 Five9 Business Overview

11.19.3 Five9 Call Center Speech Analytics Introduction

11.19.4 Five9 Revenue in Call Center Speech Analytics Business (2018-2023)

11.19.5 Five9 Recent Development

11.20 3CLogic

11.20.1 3CLogic Company Detail

11.20.2 3CLogic Business Overview

11.20.3 3CLogic Call Center Speech Analytics Introduction

11.20.4 3CLogic Revenue in Call Center Speech Analytics Business (2018-2023)

11.20.5 3CLogic Recent Development

11.21 CloudTalk

11.21.1 CloudTalk Company Detail

11.21.2 CloudTalk Business Overview

11.21.3 CloudTalk Call Center Speech Analytics Introduction

11.21.4 CloudTalk Revenue in Call Center Speech Analytics Business (2018-2023)

11.21.5 CloudTalk Recent Development

11.22 Deepgram

11.22.1 Deepgram Company Detail

11.22.2 Deepgram Business Overview

11.22.3 Deepgram Call Center Speech Analytics Introduction

11.22.4 Deepgram Revenue in Call Center Speech Analytics Business (2018-2023)

11.22.5 Deepgram Recent Development

11.23 Gnani.ai

11.23.1 Gnani.ai Company Detail

11.23.2 Gnani.ai Business Overview

11.23.3 Gnani.ai Call Center Speech Analytics Introduction

11.23.4 Gnani.ai Revenue in Call Center Speech Analytics Business (2018-2023)

11.23.5 Gnani.ai Recent Development

11.24 Observe.ai

11.24.1 Observe.ai Company Detail

11.24.2 Observe.ai Business Overview

11.24.3 Observe.ai Call Center Speech Analytics Introduction

11.24.4 Observe.ai Revenue in Call Center Speech Analytics Business (2018-2023)

11.24.5 Observe.ai Recent Development

11.25 SpeechTech

11.25.1 SpeechTech Company Detail

11.25.2 SpeechTech Business Overview

11.25.3 SpeechTech Call Center Speech Analytics Introduction

11.25.4 SpeechTech Revenue in Call Center Speech Analytics Business (2018-2023)

11.25.5 SpeechTech Recent Development

11.26 Speech-I-Ltd

11.26.1 Speech-I-Ltd Company Detail

11.26.2 Speech-I-Ltd Business Overview

11.26.3 Speech-I-Ltd Call Center Speech Analytics Introduction

11.26.4 Speech-I-Ltd Revenue in Call Center Speech Analytics Business (2018-2023)

11.26.5 Speech-I-Ltd Recent Development

11.27 Batvoice

11.27.1 Batvoice Company Detail

11.27.2 Batvoice Business Overview

11.27.3 Batvoice Call Center Speech Analytics Introduction

11.27.4 Batvoice Revenue in Call Center Speech Analytics Business (2018-2023)

11.27.5 Batvoice Recent Development

11.28 Kwantics

11.28.1 Kwantics Company Detail

11.28.2 Kwantics Business Overview

11.28.3 Kwantics Call Center Speech Analytics Introduction

11.28.4 Kwantics Revenue in Call Center Speech Analytics Business (2018-2023)

11.28.5 Kwantics Recent Development

11.29 Speech Village

11.29.1 Speech Village Company Detail

11.29.2 Speech Village Business Overview

11.29.3 Speech Village Call Center Speech Analytics Introduction

11.29.4 Speech Village Revenue in Call Center Speech Analytics Business (2018-2023)

11.29.5 Speech Village Recent Development

11.30 Salesken

11.30.1 Salesken Company Detail

11.30.2 Salesken Business Overview

11.30.3 Salesken Call Center Speech Analytics Introduction

11.30.4 Salesken Revenue in Call Center Speech Analytics Business (2018-2023)

11.30.5 Salesken Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Call Center Speech Analytics Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of On-premises

    Table 3. Key Players of Cloud

    Table 4. Global Call Center Speech Analytics Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Call Center Speech Analytics Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Call Center Speech Analytics Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Call Center Speech Analytics Market Share by Region (2018-2023)

    Table 8. Global Call Center Speech Analytics Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Call Center Speech Analytics Market Share by Region (2024-2029)

    Table 10. Call Center Speech Analytics Market Trends

    Table 11. Call Center Speech Analytics Market Drivers

    Table 12. Call Center Speech Analytics Market Challenges

    Table 13. Call Center Speech Analytics Market Restraints

    Table 14. Global Call Center Speech Analytics Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Call Center Speech Analytics Market Share by Players (2018-2023)

    Table 16. Global Top Call Center Speech Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Speech Analytics as of 2022)

    Table 17. Ranking of Global Top Call Center Speech Analytics Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Call Center Speech Analytics Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Call Center Speech Analytics Product Solution and Service

    Table 21. Date of Enter into Call Center Speech Analytics Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Call Center Speech Analytics Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Call Center Speech Analytics Revenue Market Share by Type (2018-2023)

    Table 25. Global Call Center Speech Analytics Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Call Center Speech Analytics Revenue Market Share by Type (2024-2029)

    Table 27. Global Call Center Speech Analytics Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Call Center Speech Analytics Revenue Market Share by Application (2018-2023)

    Table 29. Global Call Center Speech Analytics Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Call Center Speech Analytics Revenue Market Share by Application (2024-2029)

    Table 31. North America Call Center Speech Analytics Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Call Center Speech Analytics Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Call Center Speech Analytics Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Call Center Speech Analytics Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Call Center Speech Analytics Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Call Center Speech Analytics Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Call Center Speech Analytics Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Call Center Speech Analytics Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Call Center Speech Analytics Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Call Center Speech Analytics Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Call Center Speech Analytics Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Call Center Speech Analytics Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Call Center Speech Analytics Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Call Center Speech Analytics Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Call Center Speech Analytics Market Size by Country (2024-2029) & (US$ Million)

    Table 46. NICE Company Detail

    Table 47. NICE Business Overview

    Table 48. NICE Call Center Speech Analytics Product

    Table 49. NICE Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 50. NICE Recent Development

    Table 51. Verint Company Detail

    Table 52. Verint Business Overview

    Table 53. Verint Call Center Speech Analytics Product

    Table 54. Verint Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 55. Verint Recent Development

    Table 56. Avaya Company Detail

    Table 57. Avaya Business Overview

    Table 58. Avaya Call Center Speech Analytics Product

    Table 59. Avaya Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 60. Avaya Recent Development

    Table 61. OpenText Company Detail

    Table 62. OpenText Business Overview

    Table 63. OpenText Call Center Speech Analytics Product

    Table 64. OpenText Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 65. OpenText Recent Development

    Table 66. Google Company Detail

    Table 67. Google Business Overview

    Table 68. Google Call Center Speech Analytics Product

    Table 69. Google Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 70. Google Recent Development

    Table 71. Vonage Company Detail

    Table 72. Vonage Business Overview

    Table 73. Vonage Call Center Speech Analytics Product

    Table 74. Vonage Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 75. Vonage Recent Development

    Table 76. Genesys Company Detail

    Table 77. Genesys Business Overview

    Table 78. Genesys Call Center Speech Analytics Product

    Table 79. Genesys Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 80. Genesys Recent Development

    Table 81. Calabrio Company Detail

    Table 82. Calabrio Business Overview

    Table 83. Calabrio Call Center Speech Analytics Product

    Table 84. Calabrio Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 85. Calabrio Recent Development

    Table 86. CallMiner Company Detail

    Table 87. CallMiner Business Overview

    Table 88. CallMiner Call Center Speech Analytics Product

    Table 89. CallMiner Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 90. CallMiner Recent Development

    Table 91. Almawave Company Detail

    Table 92. Almawave Business Overview

    Table 93. Almawave Call Center Speech Analytics Product

    Table 94. Almawave Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 95. Almawave Recent Development

    Table 96. AWS Company Detail

    Table 97. AWS Business Overview

    Table 98. AWS Call Center Speech Analytics Product

    Table 99. AWS Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 100. AWS Recent Development

    Table 101. Qualtrics Company Detail

    Table 102. Qualtrics Business Overview

    Table 103. Qualtrics Call Center Speech Analytics Product

    Table 104. Qualtrics Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 105. Qualtrics Recent Development

    Table 106. Talkdesk Company Detail

    Table 107. Talkdesk Business Overview

    Table 108. Talkdesk Call Center Speech Analytics Product

    Table 109. Talkdesk Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 110. Talkdesk Recent Development

    Table 111. Alvaria Company Detail

    Table 112. Alvaria Business Overview

    Table 113. Alvaria Call Center Speech Analytics Product

    Table 114. Alvaria Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 115. Alvaria Recent Development

    Table 116. Castel Company Detail

    Table 117. Castel Business Overview

    Table 118. Castel Call Center Speech Analytics Product

    Table 119. Castel Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 120. Castel Recent Development

    Table 121. VoiceBase Company Detail

    Table 122. VoiceBase Business Overview

    Table 123. VoiceBase Call Center Speech Analytics Product

    Table 124. VoiceBase Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 125. VoiceBase Recent Development

    Table 126. Intelligent Voice Company Detail

    Table 127. Intelligent Voice Business Overview

    Table 128. Intelligent Voice Call Center Speech Analytics Product

    Table 129. Intelligent Voice Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 130. Intelligent Voice Recent Development

    Table 131. CallTrackingMetrics Company Detail

    Table 132. CallTrackingMetrics Business Overview

    Table 133. CallTrackingMetrics Call Center Speech Analytics Product

    Table 134. CallTrackingMetrics Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 135. CallTrackingMetrics Recent Development

    Table 136. Five9 Company Detail

    Table 137. Five9 Business Overview

    Table 138. Five9 Call Center Speech Analytics Product

    Table 139. Five9 Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 140. Five9 Recent Development

    Table 141. 3CLogic Company Detail

    Table 142. 3CLogic Business Overview

    Table 143. 3CLogic Call Center Speech Analytics Product

    Table 144. 3CLogic Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 145. 3CLogic Recent Development

    Table 146. CloudTalk Company Detail

    Table 147. CloudTalk Business Overview

    Table 148. CloudTalk Call Center Speech Analytics Product

    Table 149. CloudTalk Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 150. CloudTalk Recent Development

    Table 151. Deepgram Company Detail

    Table 152. Deepgram Business Overview

    Table 153. Deepgram Call Center Speech Analytics Product

    Table 154. Deepgram Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 155. Deepgram Recent Development

    Table 156. Gnani.ai Company Detail

    Table 157. Gnani.ai Business Overview

    Table 158. Gnani.ai Call Center Speech Analytics Product

    Table 159. Gnani.ai Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 160. Gnani.ai Recent Development

    Table 161. Observe.ai Company Detail

    Table 162. Observe.ai Business Overview

    Table 163. Observe.ai Call Center Speech Analytics Product

    Table 164. Observe.ai Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 165. Observe.ai Recent Development

    Table 166. SpeechTech Company Detail

    Table 167. SpeechTech Business Overview

    Table 168. SpeechTech Call Center Speech Analytics Product

    Table 169. SpeechTech Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 170. SpeechTech Recent Development

    Table 171. Speech-I-Ltd Company Detail

    Table 172. Speech-I-Ltd Business Overview

    Table 173. Speech-I-Ltd Call Center Speech Analytics Product

    Table 174. Speech-I-Ltd Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 175. Speech-I-Ltd Recent Development

    Table 176. Batvoice Company Detail

    Table 177. Batvoice Business Overview

    Table 178. Batvoice Call Center Speech Analytics Product

    Table 179. Batvoice Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 180. Batvoice Recent Development

    Table 181. Kwantics Company Detail

    Table 182. Kwantics Business Overview

    Table 183. Kwantics Call Center Speech Analytics Product

    Table 184. Kwantics Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 185. Kwantics Recent Development

    Table 186. Speech Village Company Detail

    Table 187. Speech Village Business Overview

    Table 188. Speech Village Call Center Speech Analytics Product

    Table 189. Speech Village Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 190. Speech Village Recent Development

    Table 191. Salesken Company Detail

    Table 192. Salesken Business Overview

    Table 193. Salesken Call Center Speech Analytics Product

    Table 194. Salesken Revenue in Call Center Speech Analytics Business (2018-2023) & (US$ Million)

    Table 195. Salesken Recent Development

    Table 196. Research Programs/Design for This Report

    Table 197. Key Data Information from Secondary Sources

    Table 198. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Call Center Speech Analytics Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Call Center Speech Analytics Market Share by Type: 2022 VS 2029

    Figure 3. On-premises Features

    Figure 4. Cloud Features

    Figure 5. Global Call Center Speech Analytics Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Call Center Speech Analytics Market Share by Application: 2022 VS 2029

    Figure 7. Large Enterprises Case Studies

    Figure 8. SMEs Case Studies

    Figure 9. Call Center Speech Analytics Report Years Considered

    Figure 10. Global Call Center Speech Analytics Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 11. Global Call Center Speech Analytics Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 12. Global Call Center Speech Analytics Market Share by Region: 2022 VS 2029

    Figure 13. Global Call Center Speech Analytics Market Share by Players in 2022

    Figure 14. Global Top Call Center Speech Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Speech Analytics as of 2022)

    Figure 15. The Top 10 and 5 Players Market Share by Call Center Speech Analytics Revenue in 2022

    Figure 16. North America Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 17. North America Call Center Speech Analytics Market Share by Country (2018-2029)

    Figure 18. United States Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 19. Canada Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 20. Europe Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. Europe Call Center Speech Analytics Market Share by Country (2018-2029)

    Figure 22. Germany Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. France Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. U.K. Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Italy Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Russia Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Nordic Countries Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. Asia-Pacific Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Asia-Pacific Call Center Speech Analytics Market Share by Region (2018-2029)

    Figure 30. China Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Japan Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. South Korea Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Southeast Asia Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. India Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Australia Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Latin America Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Latin America Call Center Speech Analytics Market Share by Country (2018-2029)

    Figure 38. Mexico Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Brazil Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Middle East & Africa Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Middle East & Africa Call Center Speech Analytics Market Share by Country (2018-2029)

    Figure 42. Turkey Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Saudi Arabia Call Center Speech Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. NICE Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 45. Verint Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 46. Avaya Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 47. OpenText Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 48. Google Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 49. Vonage Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 50. Genesys Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 51. Calabrio Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 52. CallMiner Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 53. Almawave Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 54. AWS Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 55. Qualtrics Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 56. Talkdesk Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 57. Alvaria Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 58. Castel Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 59. VoiceBase Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 60. Intelligent Voice Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 61. CallTrackingMetrics Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 62. Five9 Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 63. 3CLogic Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 64. CloudTalk Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 65. Deepgram Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 66. Gnani.ai Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 67. Observe.ai Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 68. SpeechTech Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 69. Speech-I-Ltd Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 70. Batvoice Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 71. Kwantics Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 72. Speech Village Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 73. Salesken Revenue Growth Rate in Call Center Speech Analytics Business (2018-2023)

    Figure 74. Bottom-up and Top-down Approaches for This Report

    Figure 75. Data Triangulation

    Figure 76. Key Executives Interviewed