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Global Call Center Speech Analytics Market Research Report 2024
Published Date: July 2024
|
Report Code: QYRE-Auto-19C13700
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Global Call Center Speech Analytics Market Research Report 2023
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Global Call Center Speech Analytics Market Research Report 2024

Code: QYRE-Auto-19C13700
Report
July 2024
Pages:101
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
NICE
Verint
Avaya
OpenText
GOOGLE INC
Vonage
Genesys
Calabrio
CallMiner
AWS
Qualtrics
Talkdesk
Alvaria
Castel
VoiceBase
Intelligent Voice
CallTrackingMetrics
Five9
3CLogic
CloudTalk
Deepgram
Observe.AI
Salesken
Almawave
Gnani.ai
SpeechTech
Speech-I-Ltd
Batvoice
Kwantics
Speech Village

Call Center Speech Analytics Market

Speech analytics, also called interaction analytics, is technology that leverages artificial intelligence to understand, process, and analyze human speech. Contact centers use speech analytics to assess call recordings and transcripts from digital channels such as chat and text messages.
The global Call Center Speech Analytics market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Call Center Speech Analytics is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Call Center Speech Analytics is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Call Center Speech Analytics in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Call Center Speech Analytics include NICE, Verint, Avaya, OpenText, Google, Vonage, Genesys, Calabrio and CallMiner, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Call Center Speech Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Speech Analytics.

Report Scope

The Call Center Speech Analytics market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Center Speech Analytics market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Center Speech Analytics companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Call Center Speech Analytics Market Report

Report Metric Details
Report Name Call Center Speech Analytics Market
Segment by Type
  • On-premises
  • Cloud
Segment by Application
  • Large Enterprises
  • SMEs
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company NICE, Verint, Avaya, OpenText, Google, Vonage, Genesys, Calabrio, CallMiner, Almawave, AWS, Qualtrics, Talkdesk, Alvaria, Castel, VoiceBase, Intelligent Voice, CallTrackingMetrics, Five9, 3CLogic, CloudTalk, Deepgram, Gnani.ai, Observe.ai, SpeechTech, Speech-I-Ltd, Batvoice, Kwantics, Speech Village, Salesken
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Call Center Speech Analytics companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Call Center Speech Analytics Market report?

Ans: The main players in the Call Center Speech Analytics Market are NICE, Verint, Avaya, OpenText, Google, Vonage, Genesys, Calabrio, CallMiner, Almawave, AWS, Qualtrics, Talkdesk, Alvaria, Castel, VoiceBase, Intelligent Voice, CallTrackingMetrics, Five9, 3CLogic, CloudTalk, Deepgram, Gnani.ai, Observe.ai, SpeechTech, Speech-I-Ltd, Batvoice, Kwantics, Speech Village, Salesken

What are the Application segmentation covered in the Call Center Speech Analytics Market report?

Ans: The Applications covered in the Call Center Speech Analytics Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Call Center Speech Analytics Market report?

Ans: The Types covered in the Call Center Speech Analytics Market report are On-premises, Cloud

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Speech Analytics Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-premises
1.2.3 Cloud
1.3 Market by Application
1.3.1 Global Call Center Speech Analytics Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Center Speech Analytics Market Perspective (2019-2030)
2.2 Call Center Speech Analytics Growth Trends by Region
2.2.1 Global Call Center Speech Analytics Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Center Speech Analytics Historic Market Size by Region (2019-2024)
2.2.3 Call Center Speech Analytics Forecasted Market Size by Region (2025-2030)
2.3 Call Center Speech Analytics Market Dynamics
2.3.1 Call Center Speech Analytics Industry Trends
2.3.2 Call Center Speech Analytics Market Drivers
2.3.3 Call Center Speech Analytics Market Challenges
2.3.4 Call Center Speech Analytics Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Speech Analytics Players by Revenue
3.1.1 Global Top Call Center Speech Analytics Players by Revenue (2019-2024)
3.1.2 Global Call Center Speech Analytics Revenue Market Share by Players (2019-2024)
3.2 Global Call Center Speech Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Call Center Speech Analytics Revenue
3.4 Global Call Center Speech Analytics Market Concentration Ratio
3.4.1 Global Call Center Speech Analytics Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Speech Analytics Revenue in 2023
3.5 Call Center Speech Analytics Key Players Head office and Area Served
3.6 Key Players Call Center Speech Analytics Product Solution and Service
3.7 Date of Enter into Call Center Speech Analytics Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Speech Analytics Breakdown Data by Type
4.1 Global Call Center Speech Analytics Historic Market Size by Type (2019-2024)
4.2 Global Call Center Speech Analytics Forecasted Market Size by Type (2025-2030)
5 Call Center Speech Analytics Breakdown Data by Application
5.1 Global Call Center Speech Analytics Historic Market Size by Application (2019-2024)
5.2 Global Call Center Speech Analytics Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Center Speech Analytics Market Size (2019-2030)
6.2 North America Call Center Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Call Center Speech Analytics Market Size by Country (2019-2024)
6.4 North America Call Center Speech Analytics Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Call Center Speech Analytics Market Size (2019-2030)
7.2 Europe Call Center Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Call Center Speech Analytics Market Size by Country (2019-2024)
7.4 Europe Call Center Speech Analytics Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Call Center Speech Analytics Market Size (2019-2030)
8.2 Asia-Pacific Call Center Speech Analytics Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Call Center Speech Analytics Market Size by Region (2019-2024)
8.4 Asia-Pacific Call Center Speech Analytics Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Call Center Speech Analytics Market Size (2019-2030)
9.2 Latin America Call Center Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Call Center Speech Analytics Market Size by Country (2019-2024)
9.4 Latin America Call Center Speech Analytics Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Center Speech Analytics Market Size (2019-2030)
10.2 Middle East & Africa Call Center Speech Analytics Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Call Center Speech Analytics Market Size by Country (2019-2024)
10.4 Middle East & Africa Call Center Speech Analytics Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 NICE
11.1.1 NICE Company Detail
11.1.2 NICE Business Overview
11.1.3 NICE Call Center Speech Analytics Introduction
11.1.4 NICE Revenue in Call Center Speech Analytics Business (2019-2024)
11.1.5 NICE Recent Development
11.2 Verint
11.2.1 Verint Company Detail
11.2.2 Verint Business Overview
11.2.3 Verint Call Center Speech Analytics Introduction
11.2.4 Verint Revenue in Call Center Speech Analytics Business (2019-2024)
11.2.5 Verint Recent Development
11.3 Avaya
11.3.1 Avaya Company Detail
11.3.2 Avaya Business Overview
11.3.3 Avaya Call Center Speech Analytics Introduction
11.3.4 Avaya Revenue in Call Center Speech Analytics Business (2019-2024)
11.3.5 Avaya Recent Development
11.4 OpenText
11.4.1 OpenText Company Detail
11.4.2 OpenText Business Overview
11.4.3 OpenText Call Center Speech Analytics Introduction
11.4.4 OpenText Revenue in Call Center Speech Analytics Business (2019-2024)
11.4.5 OpenText Recent Development
11.5 Google
11.5.1 Google Company Detail
11.5.2 Google Business Overview
11.5.3 Google Call Center Speech Analytics Introduction
11.5.4 Google Revenue in Call Center Speech Analytics Business (2019-2024)
11.5.5 Google Recent Development
11.6 Vonage
11.6.1 Vonage Company Detail
11.6.2 Vonage Business Overview
11.6.3 Vonage Call Center Speech Analytics Introduction
11.6.4 Vonage Revenue in Call Center Speech Analytics Business (2019-2024)
11.6.5 Vonage Recent Development
11.7 Genesys
11.7.1 Genesys Company Detail
11.7.2 Genesys Business Overview
11.7.3 Genesys Call Center Speech Analytics Introduction
11.7.4 Genesys Revenue in Call Center Speech Analytics Business (2019-2024)
11.7.5 Genesys Recent Development
11.8 Calabrio
11.8.1 Calabrio Company Detail
11.8.2 Calabrio Business Overview
11.8.3 Calabrio Call Center Speech Analytics Introduction
11.8.4 Calabrio Revenue in Call Center Speech Analytics Business (2019-2024)
11.8.5 Calabrio Recent Development
11.9 CallMiner
11.9.1 CallMiner Company Detail
11.9.2 CallMiner Business Overview
11.9.3 CallMiner Call Center Speech Analytics Introduction
11.9.4 CallMiner Revenue in Call Center Speech Analytics Business (2019-2024)
11.9.5 CallMiner Recent Development
11.10 Almawave
11.10.1 Almawave Company Detail
11.10.2 Almawave Business Overview
11.10.3 Almawave Call Center Speech Analytics Introduction
11.10.4 Almawave Revenue in Call Center Speech Analytics Business (2019-2024)
11.10.5 Almawave Recent Development
11.11 AWS
11.11.1 AWS Company Detail
11.11.2 AWS Business Overview
11.11.3 AWS Call Center Speech Analytics Introduction
11.11.4 AWS Revenue in Call Center Speech Analytics Business (2019-2024)
11.11.5 AWS Recent Development
11.12 Qualtrics
11.12.1 Qualtrics Company Detail
11.12.2 Qualtrics Business Overview
11.12.3 Qualtrics Call Center Speech Analytics Introduction
11.12.4 Qualtrics Revenue in Call Center Speech Analytics Business (2019-2024)
11.12.5 Qualtrics Recent Development
11.13 Talkdesk
11.13.1 Talkdesk Company Detail
11.13.2 Talkdesk Business Overview
11.13.3 Talkdesk Call Center Speech Analytics Introduction
11.13.4 Talkdesk Revenue in Call Center Speech Analytics Business (2019-2024)
11.13.5 Talkdesk Recent Development
11.14 Alvaria
11.14.1 Alvaria Company Detail
11.14.2 Alvaria Business Overview
11.14.3 Alvaria Call Center Speech Analytics Introduction
11.14.4 Alvaria Revenue in Call Center Speech Analytics Business (2019-2024)
11.14.5 Alvaria Recent Development
11.15 Castel
11.15.1 Castel Company Detail
11.15.2 Castel Business Overview
11.15.3 Castel Call Center Speech Analytics Introduction
11.15.4 Castel Revenue in Call Center Speech Analytics Business (2019-2024)
11.15.5 Castel Recent Development
11.16 VoiceBase
11.16.1 VoiceBase Company Detail
11.16.2 VoiceBase Business Overview
11.16.3 VoiceBase Call Center Speech Analytics Introduction
11.16.4 VoiceBase Revenue in Call Center Speech Analytics Business (2019-2024)
11.16.5 VoiceBase Recent Development
11.17 Intelligent Voice
11.17.1 Intelligent Voice Company Detail
11.17.2 Intelligent Voice Business Overview
11.17.3 Intelligent Voice Call Center Speech Analytics Introduction
11.17.4 Intelligent Voice Revenue in Call Center Speech Analytics Business (2019-2024)
11.17.5 Intelligent Voice Recent Development
11.18 CallTrackingMetrics
11.18.1 CallTrackingMetrics Company Detail
11.18.2 CallTrackingMetrics Business Overview
11.18.3 CallTrackingMetrics Call Center Speech Analytics Introduction
11.18.4 CallTrackingMetrics Revenue in Call Center Speech Analytics Business (2019-2024)
11.18.5 CallTrackingMetrics Recent Development
11.19 Five9
11.19.1 Five9 Company Detail
11.19.2 Five9 Business Overview
11.19.3 Five9 Call Center Speech Analytics Introduction
11.19.4 Five9 Revenue in Call Center Speech Analytics Business (2019-2024)
11.19.5 Five9 Recent Development
11.20 3CLogic
11.20.1 3CLogic Company Detail
11.20.2 3CLogic Business Overview
11.20.3 3CLogic Call Center Speech Analytics Introduction
11.20.4 3CLogic Revenue in Call Center Speech Analytics Business (2019-2024)
11.20.5 3CLogic Recent Development
11.21 CloudTalk
11.21.1 CloudTalk Company Detail
11.21.2 CloudTalk Business Overview
11.21.3 CloudTalk Call Center Speech Analytics Introduction
11.21.4 CloudTalk Revenue in Call Center Speech Analytics Business (2019-2024)
11.21.5 CloudTalk Recent Development
11.22 Deepgram
11.22.1 Deepgram Company Detail
11.22.2 Deepgram Business Overview
11.22.3 Deepgram Call Center Speech Analytics Introduction
11.22.4 Deepgram Revenue in Call Center Speech Analytics Business (2019-2024)
11.22.5 Deepgram Recent Development
11.23 Gnani.ai
11.23.1 Gnani.ai Company Detail
11.23.2 Gnani.ai Business Overview
11.23.3 Gnani.ai Call Center Speech Analytics Introduction
11.23.4 Gnani.ai Revenue in Call Center Speech Analytics Business (2019-2024)
11.23.5 Gnani.ai Recent Development
11.24 Observe.ai
11.24.1 Observe.ai Company Detail
11.24.2 Observe.ai Business Overview
11.24.3 Observe.ai Call Center Speech Analytics Introduction
11.24.4 Observe.ai Revenue in Call Center Speech Analytics Business (2019-2024)
11.24.5 Observe.ai Recent Development
11.25 SpeechTech
11.25.1 SpeechTech Company Detail
11.25.2 SpeechTech Business Overview
11.25.3 SpeechTech Call Center Speech Analytics Introduction
11.25.4 SpeechTech Revenue in Call Center Speech Analytics Business (2019-2024)
11.25.5 SpeechTech Recent Development
11.26 Speech-I-Ltd
11.26.1 Speech-I-Ltd Company Detail
11.26.2 Speech-I-Ltd Business Overview
11.26.3 Speech-I-Ltd Call Center Speech Analytics Introduction
11.26.4 Speech-I-Ltd Revenue in Call Center Speech Analytics Business (2019-2024)
11.26.5 Speech-I-Ltd Recent Development
11.27 Batvoice
11.27.1 Batvoice Company Detail
11.27.2 Batvoice Business Overview
11.27.3 Batvoice Call Center Speech Analytics Introduction
11.27.4 Batvoice Revenue in Call Center Speech Analytics Business (2019-2024)
11.27.5 Batvoice Recent Development
11.28 Kwantics
11.28.1 Kwantics Company Detail
11.28.2 Kwantics Business Overview
11.28.3 Kwantics Call Center Speech Analytics Introduction
11.28.4 Kwantics Revenue in Call Center Speech Analytics Business (2019-2024)
11.28.5 Kwantics Recent Development
11.29 Speech Village
11.29.1 Speech Village Company Detail
11.29.2 Speech Village Business Overview
11.29.3 Speech Village Call Center Speech Analytics Introduction
11.29.4 Speech Village Revenue in Call Center Speech Analytics Business (2019-2024)
11.29.5 Speech Village Recent Development
11.30 Salesken
11.30.1 Salesken Company Detail
11.30.2 Salesken Business Overview
11.30.3 Salesken Call Center Speech Analytics Introduction
11.30.4 Salesken Revenue in Call Center Speech Analytics Business (2019-2024)
11.30.5 Salesken Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
FEATURED COMPANIES
NICE
Verint
Avaya
OpenText
GOOGLE INC
Vonage
Genesys
Calabrio
CallMiner
AWS
Qualtrics
Talkdesk
Alvaria
Castel
VoiceBase
Intelligent Voice
CallTrackingMetrics
Five9
3CLogic
CloudTalk
Deepgram
Observe.AI
Salesken
Almawave
Gnani.ai
SpeechTech
Speech-I-Ltd
Batvoice
Kwantics
Speech Village
List of Tables
    Table 1. Global Call Center Speech Analytics Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
    Table 2. Key Players of On-premises
    Table 3. Key Players of Cloud
    Table 4. Global Call Center Speech Analytics Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
    Table 5. Global Call Center Speech Analytics Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 6. Global Call Center Speech Analytics Market Size by Region (2019-2024) & (US$ Million)
    Table 7. Global Call Center Speech Analytics Market Share by Region (2019-2024)
    Table 8. Global Call Center Speech Analytics Forecasted Market Size by Region (2025-2030) & (US$ Million)
    Table 9. Global Call Center Speech Analytics Market Share by Region (2025-2030)
    Table 10. Call Center Speech Analytics Market Trends
    Table 11. Call Center Speech Analytics Market Drivers
    Table 12. Call Center Speech Analytics Market Challenges
    Table 13. Call Center Speech Analytics Market Restraints
    Table 14. Global Call Center Speech Analytics Revenue by Players (2019-2024) & (US$ Million)
    Table 15. Global Call Center Speech Analytics Market Share by Players (2019-2024)
    Table 16. Global Top Call Center Speech Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Speech Analytics as of 2023)
    Table 17. Ranking of Global Top Call Center Speech Analytics Companies by Revenue (US$ Million) in 2023
    Table 18. Global 5 Largest Players Market Share by Call Center Speech Analytics Revenue (CR5 and HHI) & (2019-2024)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Call Center Speech Analytics Product Solution and Service
    Table 21. Date of Enter into Call Center Speech Analytics Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Call Center Speech Analytics Market Size by Type (2019-2024) & (US$ Million)
    Table 24. Global Call Center Speech Analytics Revenue Market Share by Type (2019-2024)
    Table 25. Global Call Center Speech Analytics Forecasted Market Size by Type (2025-2030) & (US$ Million)
    Table 26. Global Call Center Speech Analytics Revenue Market Share by Type (2025-2030)
    Table 27. Global Call Center Speech Analytics Market Size by Application (2019-2024) & (US$ Million)
    Table 28. Global Call Center Speech Analytics Revenue Market Share by Application (2019-2024)
    Table 29. Global Call Center Speech Analytics Forecasted Market Size by Application (2025-2030) & (US$ Million)
    Table 30. Global Call Center Speech Analytics Revenue Market Share by Application (2025-2030)
    Table 31. North America Call Center Speech Analytics Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 32. North America Call Center Speech Analytics Market Size by Country (2019-2024) & (US$ Million)
    Table 33. North America Call Center Speech Analytics Market Size by Country (2025-2030) & (US$ Million)
    Table 34. Europe Call Center Speech Analytics Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 35. Europe Call Center Speech Analytics Market Size by Country (2019-2024) & (US$ Million)
    Table 36. Europe Call Center Speech Analytics Market Size by Country (2025-2030) & (US$ Million)
    Table 37. Asia-Pacific Call Center Speech Analytics Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 38. Asia-Pacific Call Center Speech Analytics Market Size by Region (2019-2024) & (US$ Million)
    Table 39. Asia-Pacific Call Center Speech Analytics Market Size by Region (2025-2030) & (US$ Million)
    Table 40. Latin America Call Center Speech Analytics Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 41. Latin America Call Center Speech Analytics Market Size by Country (2019-2024) & (US$ Million)
    Table 42. Latin America Call Center Speech Analytics Market Size by Country (2025-2030) & (US$ Million)
    Table 43. Middle East & Africa Call Center Speech Analytics Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 44. Middle East & Africa Call Center Speech Analytics Market Size by Country (2019-2024) & (US$ Million)
    Table 45. Middle East & Africa Call Center Speech Analytics Market Size by Country (2025-2030) & (US$ Million)
    Table 46. NICE Company Detail
    Table 47. NICE Business Overview
    Table 48. NICE Call Center Speech Analytics Product
    Table 49. NICE Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 50. NICE Recent Development
    Table 51. Verint Company Detail
    Table 52. Verint Business Overview
    Table 53. Verint Call Center Speech Analytics Product
    Table 54. Verint Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 55. Verint Recent Development
    Table 56. Avaya Company Detail
    Table 57. Avaya Business Overview
    Table 58. Avaya Call Center Speech Analytics Product
    Table 59. Avaya Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 60. Avaya Recent Development
    Table 61. OpenText Company Detail
    Table 62. OpenText Business Overview
    Table 63. OpenText Call Center Speech Analytics Product
    Table 64. OpenText Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 65. OpenText Recent Development
    Table 66. Google Company Detail
    Table 67. Google Business Overview
    Table 68. Google Call Center Speech Analytics Product
    Table 69. Google Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 70. Google Recent Development
    Table 71. Vonage Company Detail
    Table 72. Vonage Business Overview
    Table 73. Vonage Call Center Speech Analytics Product
    Table 74. Vonage Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 75. Vonage Recent Development
    Table 76. Genesys Company Detail
    Table 77. Genesys Business Overview
    Table 78. Genesys Call Center Speech Analytics Product
    Table 79. Genesys Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 80. Genesys Recent Development
    Table 81. Calabrio Company Detail
    Table 82. Calabrio Business Overview
    Table 83. Calabrio Call Center Speech Analytics Product
    Table 84. Calabrio Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 85. Calabrio Recent Development
    Table 86. CallMiner Company Detail
    Table 87. CallMiner Business Overview
    Table 88. CallMiner Call Center Speech Analytics Product
    Table 89. CallMiner Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 90. CallMiner Recent Development
    Table 91. Almawave Company Detail
    Table 92. Almawave Business Overview
    Table 93. Almawave Call Center Speech Analytics Product
    Table 94. Almawave Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 95. Almawave Recent Development
    Table 96. AWS Company Detail
    Table 97. AWS Business Overview
    Table 98. AWS Call Center Speech Analytics Product
    Table 99. AWS Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 100. AWS Recent Development
    Table 101. Qualtrics Company Detail
    Table 102. Qualtrics Business Overview
    Table 103. Qualtrics Call Center Speech Analytics Product
    Table 104. Qualtrics Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 105. Qualtrics Recent Development
    Table 106. Talkdesk Company Detail
    Table 107. Talkdesk Business Overview
    Table 108. Talkdesk Call Center Speech Analytics Product
    Table 109. Talkdesk Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 110. Talkdesk Recent Development
    Table 111. Alvaria Company Detail
    Table 112. Alvaria Business Overview
    Table 113. Alvaria Call Center Speech Analytics Product
    Table 114. Alvaria Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 115. Alvaria Recent Development
    Table 116. Castel Company Detail
    Table 117. Castel Business Overview
    Table 118. Castel Call Center Speech Analytics Product
    Table 119. Castel Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 120. Castel Recent Development
    Table 121. VoiceBase Company Detail
    Table 122. VoiceBase Business Overview
    Table 123. VoiceBase Call Center Speech Analytics Product
    Table 124. VoiceBase Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 125. VoiceBase Recent Development
    Table 126. Intelligent Voice Company Detail
    Table 127. Intelligent Voice Business Overview
    Table 128. Intelligent Voice Call Center Speech Analytics Product
    Table 129. Intelligent Voice Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 130. Intelligent Voice Recent Development
    Table 131. CallTrackingMetrics Company Detail
    Table 132. CallTrackingMetrics Business Overview
    Table 133. CallTrackingMetrics Call Center Speech Analytics Product
    Table 134. CallTrackingMetrics Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 135. CallTrackingMetrics Recent Development
    Table 136. Five9 Company Detail
    Table 137. Five9 Business Overview
    Table 138. Five9 Call Center Speech Analytics Product
    Table 139. Five9 Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 140. Five9 Recent Development
    Table 141. 3CLogic Company Detail
    Table 142. 3CLogic Business Overview
    Table 143. 3CLogic Call Center Speech Analytics Product
    Table 144. 3CLogic Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 145. 3CLogic Recent Development
    Table 146. CloudTalk Company Detail
    Table 147. CloudTalk Business Overview
    Table 148. CloudTalk Call Center Speech Analytics Product
    Table 149. CloudTalk Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 150. CloudTalk Recent Development
    Table 151. Deepgram Company Detail
    Table 152. Deepgram Business Overview
    Table 153. Deepgram Call Center Speech Analytics Product
    Table 154. Deepgram Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 155. Deepgram Recent Development
    Table 156. Gnani.ai Company Detail
    Table 157. Gnani.ai Business Overview
    Table 158. Gnani.ai Call Center Speech Analytics Product
    Table 159. Gnani.ai Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 160. Gnani.ai Recent Development
    Table 161. Observe.ai Company Detail
    Table 162. Observe.ai Business Overview
    Table 163. Observe.ai Call Center Speech Analytics Product
    Table 164. Observe.ai Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 165. Observe.ai Recent Development
    Table 166. SpeechTech Company Detail
    Table 167. SpeechTech Business Overview
    Table 168. SpeechTech Call Center Speech Analytics Product
    Table 169. SpeechTech Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 170. SpeechTech Recent Development
    Table 171. Speech-I-Ltd Company Detail
    Table 172. Speech-I-Ltd Business Overview
    Table 173. Speech-I-Ltd Call Center Speech Analytics Product
    Table 174. Speech-I-Ltd Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 175. Speech-I-Ltd Recent Development
    Table 176. Batvoice Company Detail
    Table 177. Batvoice Business Overview
    Table 178. Batvoice Call Center Speech Analytics Product
    Table 179. Batvoice Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 180. Batvoice Recent Development
    Table 181. Kwantics Company Detail
    Table 182. Kwantics Business Overview
    Table 183. Kwantics Call Center Speech Analytics Product
    Table 184. Kwantics Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 185. Kwantics Recent Development
    Table 186. Speech Village Company Detail
    Table 187. Speech Village Business Overview
    Table 188. Speech Village Call Center Speech Analytics Product
    Table 189. Speech Village Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 190. Speech Village Recent Development
    Table 191. Salesken Company Detail
    Table 192. Salesken Business Overview
    Table 193. Salesken Call Center Speech Analytics Product
    Table 194. Salesken Revenue in Call Center Speech Analytics Business (2019-2024) & (US$ Million)
    Table 195. Salesken Recent Development
    Table 196. Research Programs/Design for This Report
    Table 197. Key Data Information from Secondary Sources
    Table 198. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Call Center Speech Analytics Market Size Comparison by Type (2024-2030) & (US$ Million)
    Figure 2. Global Call Center Speech Analytics Market Share by Type: 2023 VS 2030
    Figure 3. On-premises Features
    Figure 4. Cloud Features
    Figure 5. Global Call Center Speech Analytics Market Size Comparison by Application (2024-2030) & (US$ Million)
    Figure 6. Global Call Center Speech Analytics Market Share by Application: 2023 VS 2030
    Figure 7. Large Enterprises Case Studies
    Figure 8. SMEs Case Studies
    Figure 9. Call Center Speech Analytics Report Years Considered
    Figure 10. Global Call Center Speech Analytics Market Size (US$ Million), Year-over-Year: 2019-2030
    Figure 11. Global Call Center Speech Analytics Market Size, (US$ Million), 2019 VS 2023 VS 2030
    Figure 12. Global Call Center Speech Analytics Market Share by Region: 2023 VS 2030
    Figure 13. Global Call Center Speech Analytics Market Share by Players in 2023
    Figure 14. Global Top Call Center Speech Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Speech Analytics as of 2023)
    Figure 15. The Top 10 and 5 Players Market Share by Call Center Speech Analytics Revenue in 2023
    Figure 16. North America Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 17. North America Call Center Speech Analytics Market Share by Country (2019-2030)
    Figure 18. United States Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 19. Canada Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 20. Europe Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 21. Europe Call Center Speech Analytics Market Share by Country (2019-2030)
    Figure 22. Germany Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 23. France Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 24. U.K. Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 25. Italy Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 26. Russia Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 27. Nordic Countries Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 28. Asia-Pacific Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 29. Asia-Pacific Call Center Speech Analytics Market Share by Region (2019-2030)
    Figure 30. China Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 31. Japan Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 32. South Korea Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 33. Southeast Asia Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 34. India Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 35. Australia Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 36. Latin America Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 37. Latin America Call Center Speech Analytics Market Share by Country (2019-2030)
    Figure 38. Mexico Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 39. Brazil Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 40. Middle East & Africa Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 41. Middle East & Africa Call Center Speech Analytics Market Share by Country (2019-2030)
    Figure 42. Turkey Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 43. Saudi Arabia Call Center Speech Analytics Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 44. NICE Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 45. Verint Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 46. Avaya Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 47. OpenText Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 48. Google Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 49. Vonage Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 50. Genesys Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 51. Calabrio Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 52. CallMiner Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 53. Almawave Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 54. AWS Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 55. Qualtrics Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 56. Talkdesk Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 57. Alvaria Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 58. Castel Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 59. VoiceBase Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 60. Intelligent Voice Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 61. CallTrackingMetrics Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 62. Five9 Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 63. 3CLogic Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 64. CloudTalk Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 65. Deepgram Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 66. Gnani.ai Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 67. Observe.ai Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 68. SpeechTech Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 69. Speech-I-Ltd Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 70. Batvoice Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 71. Kwantics Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 72. Speech Village Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 73. Salesken Revenue Growth Rate in Call Center Speech Analytics Business (2019-2024)
    Figure 74. Bottom-up and Top-down Approaches for This Report
    Figure 75. Data Triangulation
    Figure 76. Key Executives Interviewed
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