Global Contact Center Interaction Analytics Market Research Report 2023

Contact Center Interaction Analytics Market

The global Contact Center Interaction Analytics market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Contact Center Interaction Analytics is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Contact Center Interaction Analytics is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Contact Center Interaction Analytics in Small and Mid-sized Businesses is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Contact Center Interaction Analytics include Calabrio, CallMiner, Inc., Clarabridge, NICE, Observe.ai, OnviSource, Sestek, Verint Systems and Xdroid, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Contact Center Interaction Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Interaction Analytics.

The Contact Center Interaction Analytics market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Contact Center Interaction Analytics market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Contact Center Interaction Analytics companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

Scope of Contact Center Interaction Analytics Market Report

Core Chapters

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Contact Center Interaction Analytics Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Cloud Based

1.2.3 On Premises

1.3 Market by Application

1.3.1 Global Contact Center Interaction Analytics Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Small and Mid-sized Businesses

1.3.3 Large Enterprises

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Contact Center Interaction Analytics Market Perspective (2018-2029)

2.2 Contact Center Interaction Analytics Growth Trends by Region

2.2.1 Global Contact Center Interaction Analytics Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Contact Center Interaction Analytics Historic Market Size by Region (2018-2023)

2.2.3 Contact Center Interaction Analytics Forecasted Market Size by Region (2024-2029)

2.3 Contact Center Interaction Analytics Market Dynamics

2.3.1 Contact Center Interaction Analytics Industry Trends

2.3.2 Contact Center Interaction Analytics Market Drivers

2.3.3 Contact Center Interaction Analytics Market Challenges

2.3.4 Contact Center Interaction Analytics Market Restraints

3.1 Global Top Contact Center Interaction Analytics Players by Revenue

3.1.1 Global Top Contact Center Interaction Analytics Players by Revenue (2018-2023)

3.1.2 Global Contact Center Interaction Analytics Revenue Market Share by Players (2018-2023)

3.2 Global Contact Center Interaction Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Contact Center Interaction Analytics Revenue

3.4 Global Contact Center Interaction Analytics Market Concentration Ratio

3.4.1 Global Contact Center Interaction Analytics Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Contact Center Interaction Analytics Revenue in 2022

3.5 Contact Center Interaction Analytics Key Players Head office and Area Served

3.6 Key Players Contact Center Interaction Analytics Product Solution and Service

3.7 Date of Enter into Contact Center Interaction Analytics Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Contact Center Interaction Analytics Historic Market Size by Type (2018-2023)

4.2 Global Contact Center Interaction Analytics Forecasted Market Size by Type (2024-2029)

5.1 Global Contact Center Interaction Analytics Historic Market Size by Application (2018-2023)

5.2 Global Contact Center Interaction Analytics Forecasted Market Size by Application (2024-2029)

6.1 North America Contact Center Interaction Analytics Market Size (2018-2029)

6.2 North America Contact Center Interaction Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Contact Center Interaction Analytics Market Size by Country (2018-2023)

6.4 North America Contact Center Interaction Analytics Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Contact Center Interaction Analytics Market Size (2018-2029)

7.2 Europe Contact Center Interaction Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Contact Center Interaction Analytics Market Size by Country (2018-2023)

7.4 Europe Contact Center Interaction Analytics Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Contact Center Interaction Analytics Market Size (2018-2029)

8.2 Asia-Pacific Contact Center Interaction Analytics Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Contact Center Interaction Analytics Market Size by Region (2018-2023)

8.4 Asia-Pacific Contact Center Interaction Analytics Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Contact Center Interaction Analytics Market Size (2018-2029)

9.2 Latin America Contact Center Interaction Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Contact Center Interaction Analytics Market Size by Country (2018-2023)

9.4 Latin America Contact Center Interaction Analytics Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Contact Center Interaction Analytics Market Size (2018-2029)

10.2 Middle East & Africa Contact Center Interaction Analytics Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Contact Center Interaction Analytics Market Size by Country (2018-2023)

10.4 Middle East & Africa Contact Center Interaction Analytics Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Calabrio

11.1.1 Calabrio Company Detail

11.1.2 Calabrio Business Overview

11.1.3 Calabrio Contact Center Interaction Analytics Introduction

11.1.4 Calabrio Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.1.5 Calabrio Recent Development

11.2 CallMiner, Inc.

11.2.1 CallMiner, Inc. Company Detail

11.2.2 CallMiner, Inc. Business Overview

11.2.3 CallMiner, Inc. Contact Center Interaction Analytics Introduction

11.2.4 CallMiner, Inc. Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.2.5 CallMiner, Inc. Recent Development

11.3 Clarabridge

11.3.1 Clarabridge Company Detail

11.3.2 Clarabridge Business Overview

11.3.3 Clarabridge Contact Center Interaction Analytics Introduction

11.3.4 Clarabridge Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.3.5 Clarabridge Recent Development

11.4 NICE

11.4.1 NICE Company Detail

11.4.2 NICE Business Overview

11.4.3 NICE Contact Center Interaction Analytics Introduction

11.4.4 NICE Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.4.5 NICE Recent Development

11.5 Observe.ai

11.5.1 Observe.ai Company Detail

11.5.2 Observe.ai Business Overview

11.5.3 Observe.ai Contact Center Interaction Analytics Introduction

11.5.4 Observe.ai Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.5.5 Observe.ai Recent Development

11.6 OnviSource

11.6.1 OnviSource Company Detail

11.6.2 OnviSource Business Overview

11.6.3 OnviSource Contact Center Interaction Analytics Introduction

11.6.4 OnviSource Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.6.5 OnviSource Recent Development

11.7 Sestek

11.7.1 Sestek Company Detail

11.7.2 Sestek Business Overview

11.7.3 Sestek Contact Center Interaction Analytics Introduction

11.7.4 Sestek Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.7.5 Sestek Recent Development

11.8 Verint Systems

11.8.1 Verint Systems Company Detail

11.8.2 Verint Systems Business Overview

11.8.3 Verint Systems Contact Center Interaction Analytics Introduction

11.8.4 Verint Systems Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.8.5 Verint Systems Recent Development

11.9 Xdroid

11.9.1 Xdroid Company Detail

11.9.2 Xdroid Business Overview

11.9.3 Xdroid Contact Center Interaction Analytics Introduction

11.9.4 Xdroid Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.9.5 Xdroid Recent Development

11.10 Yactraq Online, Inc.

11.10.1 Yactraq Online, Inc. Company Detail

11.10.2 Yactraq Online, Inc. Business Overview

11.10.3 Yactraq Online, Inc. Contact Center Interaction Analytics Introduction

11.10.4 Yactraq Online, Inc. Revenue in Contact Center Interaction Analytics Business (2018-2023)

11.10.5 Yactraq Online, Inc. Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Contact Center Interaction Analytics Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Cloud Based

    Table 3. Key Players of On Premises

    Table 4. Global Contact Center Interaction Analytics Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Contact Center Interaction Analytics Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Contact Center Interaction Analytics Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Contact Center Interaction Analytics Market Share by Region (2018-2023)

    Table 8. Global Contact Center Interaction Analytics Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Contact Center Interaction Analytics Market Share by Region (2024-2029)

    Table 10. Contact Center Interaction Analytics Market Trends

    Table 11. Contact Center Interaction Analytics Market Drivers

    Table 12. Contact Center Interaction Analytics Market Challenges

    Table 13. Contact Center Interaction Analytics Market Restraints

    Table 14. Global Contact Center Interaction Analytics Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Contact Center Interaction Analytics Market Share by Players (2018-2023)

    Table 16. Global Top Contact Center Interaction Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Interaction Analytics as of 2022)

    Table 17. Ranking of Global Top Contact Center Interaction Analytics Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Contact Center Interaction Analytics Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Contact Center Interaction Analytics Product Solution and Service

    Table 21. Date of Enter into Contact Center Interaction Analytics Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Contact Center Interaction Analytics Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Contact Center Interaction Analytics Revenue Market Share by Type (2018-2023)

    Table 25. Global Contact Center Interaction Analytics Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Contact Center Interaction Analytics Revenue Market Share by Type (2024-2029)

    Table 27. Global Contact Center Interaction Analytics Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Contact Center Interaction Analytics Revenue Market Share by Application (2018-2023)

    Table 29. Global Contact Center Interaction Analytics Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Contact Center Interaction Analytics Revenue Market Share by Application (2024-2029)

    Table 31. North America Contact Center Interaction Analytics Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Contact Center Interaction Analytics Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Contact Center Interaction Analytics Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Contact Center Interaction Analytics Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Contact Center Interaction Analytics Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Contact Center Interaction Analytics Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Contact Center Interaction Analytics Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Contact Center Interaction Analytics Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Contact Center Interaction Analytics Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Contact Center Interaction Analytics Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Contact Center Interaction Analytics Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Contact Center Interaction Analytics Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Contact Center Interaction Analytics Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Contact Center Interaction Analytics Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Contact Center Interaction Analytics Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Calabrio Company Detail

    Table 47. Calabrio Business Overview

    Table 48. Calabrio Contact Center Interaction Analytics Product

    Table 49. Calabrio Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 50. Calabrio Recent Development

    Table 51. CallMiner, Inc. Company Detail

    Table 52. CallMiner, Inc. Business Overview

    Table 53. CallMiner, Inc. Contact Center Interaction Analytics Product

    Table 54. CallMiner, Inc. Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 55. CallMiner, Inc. Recent Development

    Table 56. Clarabridge Company Detail

    Table 57. Clarabridge Business Overview

    Table 58. Clarabridge Contact Center Interaction Analytics Product

    Table 59. Clarabridge Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 60. Clarabridge Recent Development

    Table 61. NICE Company Detail

    Table 62. NICE Business Overview

    Table 63. NICE Contact Center Interaction Analytics Product

    Table 64. NICE Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 65. NICE Recent Development

    Table 66. Observe.ai Company Detail

    Table 67. Observe.ai Business Overview

    Table 68. Observe.ai Contact Center Interaction Analytics Product

    Table 69. Observe.ai Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 70. Observe.ai Recent Development

    Table 71. OnviSource Company Detail

    Table 72. OnviSource Business Overview

    Table 73. OnviSource Contact Center Interaction Analytics Product

    Table 74. OnviSource Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 75. OnviSource Recent Development

    Table 76. Sestek Company Detail

    Table 77. Sestek Business Overview

    Table 78. Sestek Contact Center Interaction Analytics Product

    Table 79. Sestek Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 80. Sestek Recent Development

    Table 81. Verint Systems Company Detail

    Table 82. Verint Systems Business Overview

    Table 83. Verint Systems Contact Center Interaction Analytics Product

    Table 84. Verint Systems Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 85. Verint Systems Recent Development

    Table 86. Xdroid Company Detail

    Table 87. Xdroid Business Overview

    Table 88. Xdroid Contact Center Interaction Analytics Product

    Table 89. Xdroid Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 90. Xdroid Recent Development

    Table 91. Yactraq Online, Inc. Company Detail

    Table 92. Yactraq Online, Inc. Business Overview

    Table 93. Yactraq Online, Inc. Contact Center Interaction Analytics Product

    Table 94. Yactraq Online, Inc. Revenue in Contact Center Interaction Analytics Business (2018-2023) & (US$ Million)

    Table 95. Yactraq Online, Inc. Recent Development

    Table 96. Research Programs/Design for This Report

    Table 97. Key Data Information from Secondary Sources

    Table 98. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Contact Center Interaction Analytics Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Contact Center Interaction Analytics Market Share by Type: 2022 VS 2029

    Figure 3. Cloud Based Features

    Figure 4. On Premises Features

    Figure 5. Global Contact Center Interaction Analytics Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Contact Center Interaction Analytics Market Share by Application: 2022 VS 2029

    Figure 7. Small and Mid-sized Businesses Case Studies

    Figure 8. Large Enterprises Case Studies

    Figure 9. Contact Center Interaction Analytics Report Years Considered

    Figure 10. Global Contact Center Interaction Analytics Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 11. Global Contact Center Interaction Analytics Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 12. Global Contact Center Interaction Analytics Market Share by Region: 2022 VS 2029

    Figure 13. Global Contact Center Interaction Analytics Market Share by Players in 2022

    Figure 14. Global Top Contact Center Interaction Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Interaction Analytics as of 2022)

    Figure 15. The Top 10 and 5 Players Market Share by Contact Center Interaction Analytics Revenue in 2022

    Figure 16. North America Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 17. North America Contact Center Interaction Analytics Market Share by Country (2018-2029)

    Figure 18. United States Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 19. Canada Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 20. Europe Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. Europe Contact Center Interaction Analytics Market Share by Country (2018-2029)

    Figure 22. Germany Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. France Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. U.K. Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Italy Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Russia Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Nordic Countries Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. Asia-Pacific Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Asia-Pacific Contact Center Interaction Analytics Market Share by Region (2018-2029)

    Figure 30. China Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Japan Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. South Korea Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Southeast Asia Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. India Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Australia Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Latin America Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Latin America Contact Center Interaction Analytics Market Share by Country (2018-2029)

    Figure 38. Mexico Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Brazil Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Middle East & Africa Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Middle East & Africa Contact Center Interaction Analytics Market Share by Country (2018-2029)

    Figure 42. Turkey Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Saudi Arabia Contact Center Interaction Analytics Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Calabrio Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 45. CallMiner, Inc. Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 46. Clarabridge Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 47. NICE Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 48. Observe.ai Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 49. OnviSource Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 50. Sestek Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 51. Verint Systems Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 52. Xdroid Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 53. Yactraq Online, Inc. Revenue Growth Rate in Contact Center Interaction Analytics Business (2018-2023)

    Figure 54. Bottom-up and Top-down Approaches for This Report

    Figure 55. Data Triangulation

    Figure 56. Key Executives Interviewed