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Global Social CRM Market Research Report 2025

Published Date: July 2025

Report Code: QYRE-Auto-21E10245

Global Social CRM Market Insights Forecast to 2028

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Global Social CRM Market Research Report 2025

Code: QYRE-Auto-21E10245

Report

July 2025

Pages:98

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

IBM

Jive Software Inc

Lithium Technologies

Microsoft Corporation

NetSuite Inc

ORACLE CORPORATION

Pegasystems

Salesforce.com

SAP SE

SugarCRM

Acquia

Nimble

Zoho Corporation

GreenRope

Freshworks

Fxiaoke

Xiaoshouyi

Yonyou CRM

Waiqin 365

Social CRM Market

The global market for Social CRM was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

North American market for Social CRM is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Social CRM is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Social CRM in Government is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Social CRM include IBM, Jive Software Inc., Lithium Technologies, Microsoft Corporation, NetSuite, Oracle Corporation, Pegasystems, Salesforce.com, SAP SE, SugarCRM Inc., etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Social CRM, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social CRM.

The Social CRM market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Social CRM market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Social CRM companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Social CRM Market Report

Report Metric	Details
Report Name	Social CRM Market
Segment by Type	On-Cloud On-Premise
Segment by Application	Government Automotive BFSI Consumer Goods and Retail Healthcare Oil and Gas Telecom and IT
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	IBM, Jive Software Inc., Lithium Technologies, Microsoft Corporation, NetSuite, Oracle Corporation, Pegasystems, Salesforce.com, SAP SE, SugarCRM Inc., Fxiaoke, Xiaoshouyi, Yonyou CRM, Waiqin 365, Acquia Inc., Nimble, Zoho Corporation, GreenRope, Freshworks
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social CRM company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Social CRM Market report?

Ans: The main players in the Social CRM Market are IBM, Jive Software Inc., Lithium Technologies, Microsoft Corporation, NetSuite, Oracle Corporation, Pegasystems, Salesforce.com, SAP SE, SugarCRM Inc., Fxiaoke, Xiaoshouyi, Yonyou CRM, Waiqin 365, Acquia Inc., Nimble, Zoho Corporation, GreenRope, Freshworks

What are the Application segmentation covered in the Social CRM Market report?

Ans: The Applications covered in the Social CRM Market report are Government, Automotive, BFSI, Consumer Goods and Retail, Healthcare, Oil and Gas, Telecom and IT

What are the Type segmentation covered in the Social CRM Market report?

Ans: The Types covered in the Social CRM Market report are On-Cloud, On-Premise

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Social CRM Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 On-Cloud

1.2.3 On-Premise

1.3 Market by Application

1.3.1 Global Social CRM Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Government

1.3.3 Automotive

1.3.4 BFSI

1.3.5 Consumer Goods and Retail

1.3.6 Healthcare

1.3.7 Oil and Gas

1.3.8 Telecom and IT

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Social CRM Market Perspective (2020-2031)

2.2 Global Social CRM Growth Trends by Region

2.2.1 Global Social CRM Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Social CRM Historic Market Size by Region (2020-2025)

2.2.3 Social CRM Forecasted Market Size by Region (2026-2031)

2.3 Social CRM Market Dynamics

2.3.1 Social CRM Industry Trends

2.3.2 Social CRM Market Drivers

2.3.3 Social CRM Market Challenges

2.3.4 Social CRM Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Social CRM Players by Revenue

3.1.1 Global Top Social CRM Players by Revenue (2020-2025)

3.1.2 Global Social CRM Revenue Market Share by Players (2020-2025)

3.2 Global Social CRM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Social CRM Revenue

3.4 Global Social CRM Market Concentration Ratio

3.4.1 Global Social CRM Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Social CRM Revenue in 2024

3.5 Global Key Players of Social CRM Head office and Area Served

3.6 Global Key Players of Social CRM, Product and Application

3.7 Global Key Players of Social CRM, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Social CRM Breakdown Data by Type

4.1 Global Social CRM Historic Market Size by Type (2020-2025)

4.2 Global Social CRM Forecasted Market Size by Type (2026-2031)

5 Social CRM Breakdown Data by Application

5.1 Global Social CRM Historic Market Size by Application (2020-2025)

5.2 Global Social CRM Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Social CRM Market Size (2020-2031)

6.2 North America Social CRM Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Social CRM Market Size by Country (2020-2025)

6.4 North America Social CRM Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Social CRM Market Size (2020-2031)

7.2 Europe Social CRM Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Social CRM Market Size by Country (2020-2025)

7.4 Europe Social CRM Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Social CRM Market Size (2020-2031)

8.2 Asia-Pacific Social CRM Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Social CRM Market Size by Region (2020-2025)

8.4 Asia-Pacific Social CRM Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Social CRM Market Size (2020-2031)

9.2 Latin America Social CRM Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Social CRM Market Size by Country (2020-2025)

9.4 Latin America Social CRM Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Social CRM Market Size (2020-2031)

10.2 Middle East & Africa Social CRM Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Social CRM Market Size by Country (2020-2025)

10.4 Middle East & Africa Social CRM Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 IBM

11.1.1 IBM Company Details

11.1.2 IBM Business Overview

11.1.3 IBM Social CRM Introduction

11.1.4 IBM Revenue in Social CRM Business (2020-2025)

11.1.5 IBM Recent Development

11.2 Jive Software Inc.

11.2.1 Jive Software Inc. Company Details

11.2.2 Jive Software Inc. Business Overview

11.2.3 Jive Software Inc. Social CRM Introduction

11.2.4 Jive Software Inc. Revenue in Social CRM Business (2020-2025)

11.2.5 Jive Software Inc. Recent Development

11.3 Lithium Technologies

11.3.1 Lithium Technologies Company Details

11.3.2 Lithium Technologies Business Overview

11.3.3 Lithium Technologies Social CRM Introduction

11.3.4 Lithium Technologies Revenue in Social CRM Business (2020-2025)

11.3.5 Lithium Technologies Recent Development

11.4 Microsoft Corporation

11.4.1 Microsoft Corporation Company Details

11.4.2 Microsoft Corporation Business Overview

11.4.3 Microsoft Corporation Social CRM Introduction

11.4.4 Microsoft Corporation Revenue in Social CRM Business (2020-2025)

11.4.5 Microsoft Corporation Recent Development

11.5 NetSuite

11.5.1 NetSuite Company Details

11.5.2 NetSuite Business Overview

11.5.3 NetSuite Social CRM Introduction

11.5.4 NetSuite Revenue in Social CRM Business (2020-2025)

11.5.5 NetSuite Recent Development

11.6 Oracle Corporation

11.6.1 Oracle Corporation Company Details

11.6.2 Oracle Corporation Business Overview

11.6.3 Oracle Corporation Social CRM Introduction

11.6.4 Oracle Corporation Revenue in Social CRM Business (2020-2025)

11.6.5 Oracle Corporation Recent Development

11.7 Pegasystems

11.7.1 Pegasystems Company Details

11.7.2 Pegasystems Business Overview

11.7.3 Pegasystems Social CRM Introduction

11.7.4 Pegasystems Revenue in Social CRM Business (2020-2025)

11.7.5 Pegasystems Recent Development

11.8 Salesforce.com

11.8.1 Salesforce.com Company Details

11.8.2 Salesforce.com Business Overview

11.8.3 Salesforce.com Social CRM Introduction

11.8.4 Salesforce.com Revenue in Social CRM Business (2020-2025)

11.8.5 Salesforce.com Recent Development

11.9 SAP SE

11.9.1 SAP SE Company Details

11.9.2 SAP SE Business Overview

11.9.3 SAP SE Social CRM Introduction

11.9.4 SAP SE Revenue in Social CRM Business (2020-2025)

11.9.5 SAP SE Recent Development

11.10 SugarCRM Inc.

11.10.1 SugarCRM Inc. Company Details

11.10.2 SugarCRM Inc. Business Overview

11.10.3 SugarCRM Inc. Social CRM Introduction

11.10.4 SugarCRM Inc. Revenue in Social CRM Business (2020-2025)

11.10.5 SugarCRM Inc. Recent Development

11.11 Fxiaoke

11.11.1 Fxiaoke Company Details

11.11.2 Fxiaoke Business Overview

11.11.3 Fxiaoke Social CRM Introduction

11.11.4 Fxiaoke Revenue in Social CRM Business (2020-2025)

11.11.5 Fxiaoke Recent Development

11.12 Xiaoshouyi

11.12.1 Xiaoshouyi Company Details

11.12.2 Xiaoshouyi Business Overview

11.12.3 Xiaoshouyi Social CRM Introduction

11.12.4 Xiaoshouyi Revenue in Social CRM Business (2020-2025)

11.12.5 Xiaoshouyi Recent Development

11.13 Yonyou CRM

11.13.1 Yonyou CRM Company Details

11.13.2 Yonyou CRM Business Overview

11.13.3 Yonyou CRM Social CRM Introduction

11.13.4 Yonyou CRM Revenue in Social CRM Business (2020-2025)

11.13.5 Yonyou CRM Recent Development

11.14 Waiqin 365

11.14.1 Waiqin 365 Company Details

11.14.2 Waiqin 365 Business Overview

11.14.3 Waiqin 365 Social CRM Introduction

11.14.4 Waiqin 365 Revenue in Social CRM Business (2020-2025)

11.14.5 Waiqin 365 Recent Development

11.15 Acquia Inc.

11.15.1 Acquia Inc. Company Details

11.15.2 Acquia Inc. Business Overview

11.15.3 Acquia Inc. Social CRM Introduction

11.15.4 Acquia Inc. Revenue in Social CRM Business (2020-2025)

11.15.5 Acquia Inc. Recent Development

11.16 Nimble

11.16.1 Nimble Company Details

11.16.2 Nimble Business Overview

11.16.3 Nimble Social CRM Introduction

11.16.4 Nimble Revenue in Social CRM Business (2020-2025)

11.16.5 Nimble Recent Development

11.17 Zoho Corporation

11.17.1 Zoho Corporation Company Details

11.17.2 Zoho Corporation Business Overview

11.17.3 Zoho Corporation Social CRM Introduction

11.17.4 Zoho Corporation Revenue in Social CRM Business (2020-2025)

11.17.5 Zoho Corporation Recent Development

11.18 GreenRope

11.18.1 GreenRope Company Details

11.18.2 GreenRope Business Overview

11.18.3 GreenRope Social CRM Introduction

11.18.4 GreenRope Revenue in Social CRM Business (2020-2025)

11.18.5 GreenRope Recent Development

11.19 Freshworks

11.19.1 Freshworks Company Details

11.19.2 Freshworks Business Overview

11.19.3 Freshworks Social CRM Introduction

11.19.4 Freshworks Revenue in Social CRM Business (2020-2025)

11.19.5 Freshworks Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

IBM

Jive Software Inc

Lithium Technologies

Microsoft Corporation

NetSuite Inc

ORACLE CORPORATION

Pegasystems

Salesforce.com

SAP SE

SugarCRM

Acquia

Nimble

Zoho Corporation

GreenRope

Freshworks

Fxiaoke

Xiaoshouyi

Yonyou CRM

Waiqin 365

List of Tables

Table 1. Global Social CRM Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of On-Cloud

Table 3. Key Players of On-Premise

Table 4. Global Social CRM Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Social CRM Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Social CRM Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Social CRM Market Share by Region (2020-2025)

Table 8. Global Social CRM Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Social CRM Market Share by Region (2026-2031)

Table 10. Social CRM Market Trends

Table 11. Social CRM Market Drivers

Table 12. Social CRM Market Challenges

Table 13. Social CRM Market Restraints

Table 14. Global Social CRM Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Social CRM Market Share by Players (2020-2025)

Table 16. Global Top Social CRM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social CRM as of 2024)

Table 17. Ranking of Global Top Social CRM Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Social CRM Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Social CRM, Headquarters and Area Served

Table 20. Global Key Players of Social CRM, Product and Application

Table 21. Global Key Players of Social CRM, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Social CRM Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Social CRM Revenue Market Share by Type (2020-2025)

Table 25. Global Social CRM Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Social CRM Revenue Market Share by Type (2026-2031)

Table 27. Global Social CRM Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Social CRM Revenue Market Share by Application (2020-2025)

Table 29. Global Social CRM Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Social CRM Revenue Market Share by Application (2026-2031)

Table 31. North America Social CRM Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Social CRM Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Social CRM Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Social CRM Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Social CRM Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Social CRM Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Social CRM Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Social CRM Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Social CRM Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Social CRM Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Social CRM Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Social CRM Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Social CRM Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Social CRM Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Social CRM Market Size by Country (2026-2031) & (US$ Million)

Table 46. IBM Company Details

Table 47. IBM Business Overview

Table 48. IBM Social CRM Product

Table 49. IBM Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 50. IBM Recent Development

Table 51. Jive Software Inc. Company Details

Table 52. Jive Software Inc. Business Overview

Table 53. Jive Software Inc. Social CRM Product

Table 54. Jive Software Inc. Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 55. Jive Software Inc. Recent Development

Table 56. Lithium Technologies Company Details

Table 57. Lithium Technologies Business Overview

Table 58. Lithium Technologies Social CRM Product

Table 59. Lithium Technologies Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 60. Lithium Technologies Recent Development

Table 61. Microsoft Corporation Company Details

Table 62. Microsoft Corporation Business Overview

Table 63. Microsoft Corporation Social CRM Product

Table 64. Microsoft Corporation Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 65. Microsoft Corporation Recent Development

Table 66. NetSuite Company Details

Table 67. NetSuite Business Overview

Table 68. NetSuite Social CRM Product

Table 69. NetSuite Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 70. NetSuite Recent Development

Table 71. Oracle Corporation Company Details

Table 72. Oracle Corporation Business Overview

Table 73. Oracle Corporation Social CRM Product

Table 74. Oracle Corporation Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 75. Oracle Corporation Recent Development

Table 76. Pegasystems Company Details

Table 77. Pegasystems Business Overview

Table 78. Pegasystems Social CRM Product

Table 79. Pegasystems Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 80. Pegasystems Recent Development

Table 81. Salesforce.com Company Details

Table 82. Salesforce.com Business Overview

Table 83. Salesforce.com Social CRM Product

Table 84. Salesforce.com Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 85. Salesforce.com Recent Development

Table 86. SAP SE Company Details

Table 87. SAP SE Business Overview

Table 88. SAP SE Social CRM Product

Table 89. SAP SE Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 90. SAP SE Recent Development

Table 91. SugarCRM Inc. Company Details

Table 92. SugarCRM Inc. Business Overview

Table 93. SugarCRM Inc. Social CRM Product

Table 94. SugarCRM Inc. Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 95. SugarCRM Inc. Recent Development

Table 96. Fxiaoke Company Details

Table 97. Fxiaoke Business Overview

Table 98. Fxiaoke Social CRM Product

Table 99. Fxiaoke Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 100. Fxiaoke Recent Development

Table 101. Xiaoshouyi Company Details

Table 102. Xiaoshouyi Business Overview

Table 103. Xiaoshouyi Social CRM Product

Table 104. Xiaoshouyi Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 105. Xiaoshouyi Recent Development

Table 106. Yonyou CRM Company Details

Table 107. Yonyou CRM Business Overview

Table 108. Yonyou CRM Social CRM Product

Table 109. Yonyou CRM Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 110. Yonyou CRM Recent Development

Table 111. Waiqin 365 Company Details

Table 112. Waiqin 365 Business Overview

Table 113. Waiqin 365 Social CRM Product

Table 114. Waiqin 365 Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 115. Waiqin 365 Recent Development

Table 116. Acquia Inc. Company Details

Table 117. Acquia Inc. Business Overview

Table 118. Acquia Inc. Social CRM Product

Table 119. Acquia Inc. Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 120. Acquia Inc. Recent Development

Table 121. Nimble Company Details

Table 122. Nimble Business Overview

Table 123. Nimble Social CRM Product

Table 124. Nimble Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 125. Nimble Recent Development

Table 126. Zoho Corporation Company Details

Table 127. Zoho Corporation Business Overview

Table 128. Zoho Corporation Social CRM Product

Table 129. Zoho Corporation Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 130. Zoho Corporation Recent Development

Table 131. GreenRope Company Details

Table 132. GreenRope Business Overview

Table 133. GreenRope Social CRM Product

Table 134. GreenRope Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 135. GreenRope Recent Development

Table 136. Freshworks Company Details

Table 137. Freshworks Business Overview

Table 138. Freshworks Social CRM Product

Table 139. Freshworks Revenue in Social CRM Business (2020-2025) & (US$ Million)

Table 140. Freshworks Recent Development

Table 141. Research Programs/Design for This Report

Table 142. Key Data Information from Secondary Sources

Table 143. Key Data Information from Primary Sources

Table 144. Authors List of This Report

List of Figures

Figure 1. Social CRM Picture

Figure 2. Global Social CRM Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Social CRM Market Share by Type: 2024 VS 2031

Figure 4. On-Cloud Features

Figure 5. On-Premise Features

Figure 6. Global Social CRM Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Social CRM Market Share by Application: 2024 VS 2031

Figure 8. Government Case Studies

Figure 9. Automotive Case Studies

Figure 10. BFSI Case Studies

Figure 11. Consumer Goods and Retail Case Studies

Figure 12. Healthcare Case Studies

Figure 13. Oil and Gas Case Studies

Figure 14. Telecom and IT Case Studies

Figure 15. Social CRM Report Years Considered

Figure 16. Global Social CRM Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 17. Global Social CRM Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 18. Global Social CRM Market Share by Region: 2024 VS 2031

Figure 19. Global Social CRM Market Share by Players in 2024

Figure 20. Global Top Social CRM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social CRM as of 2024)

Figure 21. The Top 10 and 5 Players Market Share by Social CRM Revenue in 2024

Figure 22. North America Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 23. North America Social CRM Market Share by Country (2020-2031)

Figure 24. United States Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. Canada Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. Europe Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. Europe Social CRM Market Share by Country (2020-2031)

Figure 28. Germany Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. France Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. U.K. Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Italy Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Russia Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Nordic Countries Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Asia-Pacific Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Asia-Pacific Social CRM Market Share by Region (2020-2031)

Figure 36. China Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Japan Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. South Korea Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. Southeast Asia Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. India Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Australia Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Latin America Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. Latin America Social CRM Market Share by Country (2020-2031)

Figure 44. Mexico Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Brazil Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Middle East & Africa Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 47. Middle East & Africa Social CRM Market Share by Country (2020-2031)

Figure 48. Turkey Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. Saudi Arabia Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 50. UAE Social CRM Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 51. IBM Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 52. Jive Software Inc. Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 53. Lithium Technologies Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 54. Microsoft Corporation Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 55. NetSuite Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 56. Oracle Corporation Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 57. Pegasystems Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 58. Salesforce.com Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 59. SAP SE Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 60. SugarCRM Inc. Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 61. Fxiaoke Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 62. Xiaoshouyi Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 63. Yonyou CRM Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 64. Waiqin 365 Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 65. Acquia Inc. Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 66. Nimble Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 67. Zoho Corporation Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 68. GreenRope Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 69. Freshworks Revenue Growth Rate in Social CRM Business (2020-2025)

Figure 70. Bottom-up and Top-down Approaches for This Report

Figure 71. Data Triangulation

Figure 72. Key Executives Interviewed

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