Global Live Chat App Market Research Report 2023

Live Chat App Market

Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Live Chat App market research.

The growth of the global live chat software industry is driven by the popularity of live chat as certain people prefer live chat for online shopping issues. In addition, the need to improve customer relationship management (CRM) has increased as it is critical for effective problem solving. Revenue generation for any business along with numerous advantages of live chat software over traditional customer support contribute to the growth of the market. However, lack of standardization and continued surge in demand for web-based mobile self-service are major restraints for this market. On the contrary, integration of social media and live chat software is expected to provide lucrative opportunities for this market. Moreover, rising awareness about the benefits of live chat software, including increased sales, enhanced customer engagement, and reduced expenses, among others, is expected to create growth opportunities for the live chat software industry.

Report Scope

This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Live Chat App market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

Scope of Live Chat App Market Report

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Live Chat App Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 On-premises

1.2.3 Cloud

1.3 Market by Application

1.3.1 Global Live Chat App Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 <20 Years Old

1.3.3 20-30 Years Old

1.3.4 31-40 Years Old

1.3.5 41-50 Years Old

1.3.6 >50 Years Old

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Live Chat App Market Perspective (2018-2029)

2.2 Live Chat App Growth Trends by Region

2.2.1 Global Live Chat App Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Live Chat App Historic Market Size by Region (2018-2023)

2.2.3 Live Chat App Forecasted Market Size by Region (2024-2029)

2.3 Live Chat App Market Dynamics

2.3.1 Live Chat App Industry Trends

2.3.2 Live Chat App Market Drivers

2.3.3 Live Chat App Market Challenges

2.3.4 Live Chat App Market Restraints

3.1 Global Top Live Chat App Players by Revenue

3.1.1 Global Top Live Chat App Players by Revenue (2018-2023)

3.1.2 Global Live Chat App Revenue Market Share by Players (2018-2023)

3.2 Global Live Chat App Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Live Chat App Revenue

3.4 Global Live Chat App Market Concentration Ratio

3.4.1 Global Live Chat App Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Live Chat App Revenue in 2022

3.5 Live Chat App Key Players Head office and Area Served

3.6 Key Players Live Chat App Product Solution and Service

3.7 Date of Enter into Live Chat App Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Live Chat App Historic Market Size by Type (2018-2023)

4.2 Global Live Chat App Forecasted Market Size by Type (2024-2029)

5.1 Global Live Chat App Historic Market Size by Application (2018-2023)

5.2 Global Live Chat App Forecasted Market Size by Application (2024-2029)

6.1 North America Live Chat App Market Size (2018-2029)

6.2 North America Live Chat App Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Live Chat App Market Size by Country (2018-2023)

6.4 North America Live Chat App Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Live Chat App Market Size (2018-2029)

7.2 Europe Live Chat App Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Live Chat App Market Size by Country (2018-2023)

7.4 Europe Live Chat App Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Live Chat App Market Size (2018-2029)

8.2 Asia-Pacific Live Chat App Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Live Chat App Market Size by Region (2018-2023)

8.4 Asia-Pacific Live Chat App Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Live Chat App Market Size (2018-2029)

9.2 Latin America Live Chat App Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Live Chat App Market Size by Country (2018-2023)

9.4 Latin America Live Chat App Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Live Chat App Market Size (2018-2029)

10.2 Middle East & Africa Live Chat App Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Live Chat App Market Size by Country (2018-2023)

10.4 Middle East & Africa Live Chat App Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Tencent

11.1.1 Tencent Company Detail

11.1.2 Tencent Business Overview

11.1.3 Tencent Live Chat App Introduction

11.1.4 Tencent Revenue in Live Chat App Business (2018-2023)

11.1.5 Tencent Recent Development

11.2 BBM

11.2.1 BBM Company Detail

11.2.2 BBM Business Overview

11.2.3 BBM Live Chat App Introduction

11.2.4 BBM Revenue in Live Chat App Business (2018-2023)

11.2.5 BBM Recent Development

11.3 Facebook

11.3.1 Facebook Company Detail

11.3.2 Facebook Business Overview

11.3.3 Facebook Live Chat App Introduction

11.3.4 Facebook Revenue in Live Chat App Business (2018-2023)

11.3.5 Facebook Recent Development

11.4 Kiki Interactive

11.4.1 Kiki Interactive Company Detail

11.4.2 Kiki Interactive Business Overview

11.4.3 Kiki Interactive Live Chat App Introduction

11.4.4 Kiki Interactive Revenue in Live Chat App Business (2018-2023)

11.4.5 Kiki Interactive Recent Development

11.5 Line

11.5.1 Line Company Detail

11.5.2 Line Business Overview

11.5.3 Line Live Chat App Introduction

11.5.4 Line Revenue in Live Chat App Business (2018-2023)

11.5.5 Line Recent Development

11.6 Twitter Direct Message

11.6.1 Twitter Direct Message Company Detail

11.6.2 Twitter Direct Message Business Overview

11.6.3 Twitter Direct Message Live Chat App Introduction

11.6.4 Twitter Direct Message Revenue in Live Chat App Business (2018-2023)

11.6.5 Twitter Direct Message Recent Development

11.7 Hike

11.7.1 Hike Company Detail

11.7.2 Hike Business Overview

11.7.3 Hike Live Chat App Introduction

11.7.4 Hike Revenue in Live Chat App Business (2018-2023)

11.7.5 Hike Recent Development

11.8 Skype

11.8.1 Skype Company Detail

11.8.2 Skype Business Overview

11.8.3 Skype Live Chat App Introduction

11.8.4 Skype Revenue in Live Chat App Business (2018-2023)

11.8.5 Skype Recent Development

11.9 Telegram

11.9.1 Telegram Company Detail

11.9.2 Telegram Business Overview

11.9.3 Telegram Live Chat App Introduction

11.9.4 Telegram Revenue in Live Chat App Business (2018-2023)

11.9.5 Telegram Recent Development

11.10 Viber

11.10.1 Viber Company Detail

11.10.2 Viber Business Overview

11.10.3 Viber Live Chat App Introduction

11.10.4 Viber Revenue in Live Chat App Business (2018-2023)

11.10.5 Viber Recent Development

11.11 VoxerNet LLC

11.11.1 VoxerNet LLC Company Detail

11.11.2 VoxerNet LLC Business Overview

11.11.3 VoxerNet LLC Live Chat App Introduction

11.11.4 VoxerNet LLC Revenue in Live Chat App Business (2018-2023)

11.11.5 VoxerNet LLC Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Live Chat App Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of On-premises

    Table 3. Key Players of Cloud

    Table 4. Global Live Chat App Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Live Chat App Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Live Chat App Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Live Chat App Market Share by Region (2018-2023)

    Table 8. Global Live Chat App Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Live Chat App Market Share by Region (2024-2029)

    Table 10. Live Chat App Market Trends

    Table 11. Live Chat App Market Drivers

    Table 12. Live Chat App Market Challenges

    Table 13. Live Chat App Market Restraints

    Table 14. Global Live Chat App Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Live Chat App Market Share by Players (2018-2023)

    Table 16. Global Top Live Chat App Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Live Chat App as of 2022)

    Table 17. Ranking of Global Top Live Chat App Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Live Chat App Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Live Chat App Product Solution and Service

    Table 21. Date of Enter into Live Chat App Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Live Chat App Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Live Chat App Revenue Market Share by Type (2018-2023)

    Table 25. Global Live Chat App Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Live Chat App Revenue Market Share by Type (2024-2029)

    Table 27. Global Live Chat App Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Live Chat App Revenue Market Share by Application (2018-2023)

    Table 29. Global Live Chat App Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Live Chat App Revenue Market Share by Application (2024-2029)

    Table 31. North America Live Chat App Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Live Chat App Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Live Chat App Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Live Chat App Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Live Chat App Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Live Chat App Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Live Chat App Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Live Chat App Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Live Chat App Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Live Chat App Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Live Chat App Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Live Chat App Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Live Chat App Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Live Chat App Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Live Chat App Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Tencent Company Detail

    Table 47. Tencent Business Overview

    Table 48. Tencent Live Chat App Product

    Table 49. Tencent Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 50. Tencent Recent Development

    Table 51. BBM Company Detail

    Table 52. BBM Business Overview

    Table 53. BBM Live Chat App Product

    Table 54. BBM Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 55. BBM Recent Development

    Table 56. Facebook Company Detail

    Table 57. Facebook Business Overview

    Table 58. Facebook Live Chat App Product

    Table 59. Facebook Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 60. Facebook Recent Development

    Table 61. Kiki Interactive Company Detail

    Table 62. Kiki Interactive Business Overview

    Table 63. Kiki Interactive Live Chat App Product

    Table 64. Kiki Interactive Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 65. Kiki Interactive Recent Development

    Table 66. Line Company Detail

    Table 67. Line Business Overview

    Table 68. Line Live Chat App Product

    Table 69. Line Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 70. Line Recent Development

    Table 71. Twitter Direct Message Company Detail

    Table 72. Twitter Direct Message Business Overview

    Table 73. Twitter Direct Message Live Chat App Product

    Table 74. Twitter Direct Message Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 75. Twitter Direct Message Recent Development

    Table 76. Hike Company Detail

    Table 77. Hike Business Overview

    Table 78. Hike Live Chat App Product

    Table 79. Hike Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 80. Hike Recent Development

    Table 81. Skype Company Detail

    Table 82. Skype Business Overview

    Table 83. Skype Live Chat App Product

    Table 84. Skype Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 85. Skype Recent Development

    Table 86. Telegram Company Detail

    Table 87. Telegram Business Overview

    Table 88. Telegram Live Chat App Product

    Table 89. Telegram Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 90. Telegram Recent Development

    Table 91. Viber Company Detail

    Table 92. Viber Business Overview

    Table 93. Viber Live Chat App Product

    Table 94. Viber Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 95. Viber Recent Development

    Table 96. VoxerNet LLC Company Detail

    Table 97. VoxerNet LLC Business Overview

    Table 98. VoxerNet LLC Live Chat App Product

    Table 99. VoxerNet LLC Revenue in Live Chat App Business (2018-2023) & (US$ Million)

    Table 100. VoxerNet LLC Recent Development

    Table 101. Research Programs/Design for This Report

    Table 102. Key Data Information from Secondary Sources

    Table 103. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Live Chat App Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Live Chat App Market Share by Type: 2022 VS 2029

    Figure 3. On-premises Features

    Figure 4. Cloud Features

    Figure 5. Global Live Chat App Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Live Chat App Market Share by Application: 2022 VS 2029

    Figure 7. <20 Years Old Case Studies

    Figure 8. 20-30 Years Old Case Studies

    Figure 9. 31-40 Years Old Case Studies

    Figure 10. 41-50 Years Old Case Studies

    Figure 11. >50 Years Old Case Studies

    Figure 12. Live Chat App Report Years Considered

    Figure 13. Global Live Chat App Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 14. Global Live Chat App Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 15. Global Live Chat App Market Share by Region: 2022 VS 2029

    Figure 16. Global Live Chat App Market Share by Players in 2022

    Figure 17. Global Top Live Chat App Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Live Chat App as of 2022)

    Figure 18. The Top 10 and 5 Players Market Share by Live Chat App Revenue in 2022

    Figure 19. North America Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 20. North America Live Chat App Market Share by Country (2018-2029)

    Figure 21. United States Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 22. Canada Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. Europe Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. Europe Live Chat App Market Share by Country (2018-2029)

    Figure 25. Germany Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. France Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. U.K. Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. Italy Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Russia Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. Nordic Countries Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Asia-Pacific Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Asia-Pacific Live Chat App Market Share by Region (2018-2029)

    Figure 33. China Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. Japan Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. South Korea Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Southeast Asia Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. India Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. Australia Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Latin America Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Latin America Live Chat App Market Share by Country (2018-2029)

    Figure 41. Mexico Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 42. Brazil Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Middle East & Africa Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Middle East & Africa Live Chat App Market Share by Country (2018-2029)

    Figure 45. Turkey Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 46. Saudi Arabia Live Chat App Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 47. Tencent Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 48. BBM Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 49. Facebook Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 50. Kiki Interactive Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 51. Line Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 52. Twitter Direct Message Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 53. Hike Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 54. Skype Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 55. Telegram Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 56. Viber Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 57. VoxerNet LLC Revenue Growth Rate in Live Chat App Business (2018-2023)

    Figure 58. Bottom-up and Top-down Approaches for This Report

    Figure 59. Data Triangulation

    Figure 60. Key Executives Interviewed