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Global Online CRM Tools Market Research Report 2025

Published Date: March 2025

Report Code: QYRE-Auto-38F5706

Global Online CRM Tools Market Insights Forecast to 2028

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Global Online CRM Tools Market Research Report 2025

Code: QYRE-Auto-38F5706

Report

March 2025

Pages:119

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Zoho CRM

Copper

AmoCRM

Freshsales

Teamgate CRM

Really Simple Systems CRM

Agile CRM

Yetiforce CRM

SutiCRM

inStream

Vtiger CRM

BITRIX24

SeoToaster CRM

Breezz

RepairShopr

Yonyx

Wakeupsales

Salesforce

SAP

Adobe Marketing Cloud

Oracle

Microsoft

Epsilon

MailChimp

HubSpot

Genesys

Creatio (Formerly Bpm'online)

Online CRM Tools Market Size

The global market for Online CRM Tools was valued at US$ 59990 million in the year 2024 and is projected to reach a revised size of US$ 161710 million by 2031, growing at a CAGR of 15.4% during the forecast period.

Online CRM Tools Market

An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.

Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc. America is the largest market, occupied for about 50 percent, followed by Europe. In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.

This report aims to provide a comprehensive presentation of the global market for Online CRM Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Online CRM Tools.

The Online CRM Tools market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Online CRM Tools market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Online CRM Tools companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Online CRM Tools Market Report

Report Metric	Details
Report Name	Online CRM Tools Market
Accounted market size in year	US$ 59990 million
Forecasted market size in 2031	US$ 161710 million
CAGR	15.4%
Base Year	year
Forecasted years	2025 - 2031
Segment by Type	Cloud-based Web-based
Segment by Application	SMBs Large Enterprises
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Salesforce, SAP, Adobe Marketing Cloud, Oracle, Microsoft, Epsilon, Mailchimp, HubSpot, Genesys, Zoho CRM, Copper, amoCRM, Freshsales, Creatio (formerly bpm’online), Teamgate CRM, Really Simple Systems CRM, Agile CRM, Yetiforce CRM, SutiCRM, InStream, Vtiger CRM, Bitrix24, SeoToaster CRM, Breezz, RepairShopr, Yonyx, Wakeupsales
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Online CRM Tools company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Online CRM Tools Market growing?

Ans: The Online CRM Tools Market witnessing a CAGR of 15.4% during the forecast period 2025-2031.

What is the Online CRM Tools Market size in 2031?

Ans: The Online CRM Tools Market size in 2031 will be US$ 161710 million.

What is the Salesforce, HubSpot, Zoho CRM share in Online CRM Tools Market?

Ans: Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc.

What is the Online CRM Tools Market share by type?

Ans: In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.

Who are the main players in the Online CRM Tools Market report?

Ans: The main players in the Online CRM Tools Market are Salesforce, SAP, Adobe Marketing Cloud, Oracle, Microsoft, Epsilon, Mailchimp, HubSpot, Genesys, Zoho CRM, Copper, amoCRM, Freshsales, Creatio (formerly bpm’online), Teamgate CRM, Really Simple Systems CRM, Agile CRM, Yetiforce CRM, SutiCRM, InStream, Vtiger CRM, Bitrix24, SeoToaster CRM, Breezz, RepairShopr, Yonyx, Wakeupsales

What are the Application segmentation covered in the Online CRM Tools Market report?

Ans: The Applications covered in the Online CRM Tools Market report are SMBs, Large Enterprises

What are the Type segmentation covered in the Online CRM Tools Market report?

Ans: The Types covered in the Online CRM Tools Market report are Cloud-based, Web-based

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Online CRM Tools Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Cloud-based

1.2.3 Web-based

1.3 Market by Application

1.3.1 Global Online CRM Tools Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 SMBs

1.3.3 Large Enterprises

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Online CRM Tools Market Perspective (2020-2031)

2.2 Global Online CRM Tools Growth Trends by Region

2.2.1 Global Online CRM Tools Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Online CRM Tools Historic Market Size by Region (2020-2025)

2.2.3 Online CRM Tools Forecasted Market Size by Region (2026-2031)

2.3 Online CRM Tools Market Dynamics

2.3.1 Online CRM Tools Industry Trends

2.3.2 Online CRM Tools Market Drivers

2.3.3 Online CRM Tools Market Challenges

2.3.4 Online CRM Tools Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Online CRM Tools Players by Revenue

3.1.1 Global Top Online CRM Tools Players by Revenue (2020-2025)

3.1.2 Global Online CRM Tools Revenue Market Share by Players (2020-2025)

3.2 Global Online CRM Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Online CRM Tools Revenue

3.4 Global Online CRM Tools Market Concentration Ratio

3.4.1 Global Online CRM Tools Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Online CRM Tools Revenue in 2024

3.5 Global Key Players of Online CRM Tools Head office and Area Served

3.6 Global Key Players of Online CRM Tools, Product and Application

3.7 Global Key Players of Online CRM Tools, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Online CRM Tools Breakdown Data by Type

4.1 Global Online CRM Tools Historic Market Size by Type (2020-2025)

4.2 Global Online CRM Tools Forecasted Market Size by Type (2026-2031)

5 Online CRM Tools Breakdown Data by Application

5.1 Global Online CRM Tools Historic Market Size by Application (2020-2025)

5.2 Global Online CRM Tools Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Online CRM Tools Market Size (2020-2031)

6.2 North America Online CRM Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Online CRM Tools Market Size by Country (2020-2025)

6.4 North America Online CRM Tools Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Online CRM Tools Market Size (2020-2031)

7.2 Europe Online CRM Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Online CRM Tools Market Size by Country (2020-2025)

7.4 Europe Online CRM Tools Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Online CRM Tools Market Size (2020-2031)

8.2 Asia-Pacific Online CRM Tools Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Online CRM Tools Market Size by Region (2020-2025)

8.4 Asia-Pacific Online CRM Tools Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Online CRM Tools Market Size (2020-2031)

9.2 Latin America Online CRM Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Online CRM Tools Market Size by Country (2020-2025)

9.4 Latin America Online CRM Tools Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Online CRM Tools Market Size (2020-2031)

10.2 Middle East & Africa Online CRM Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Online CRM Tools Market Size by Country (2020-2025)

10.4 Middle East & Africa Online CRM Tools Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Salesforce

11.1.1 Salesforce Company Details

11.1.2 Salesforce Business Overview

11.1.3 Salesforce Online CRM Tools Introduction

11.1.4 Salesforce Revenue in Online CRM Tools Business (2020-2025)

11.1.5 Salesforce Recent Development

11.2 SAP

11.2.1 SAP Company Details

11.2.2 SAP Business Overview

11.2.3 SAP Online CRM Tools Introduction

11.2.4 SAP Revenue in Online CRM Tools Business (2020-2025)

11.2.5 SAP Recent Development

11.3 Adobe Marketing Cloud

11.3.1 Adobe Marketing Cloud Company Details

11.3.2 Adobe Marketing Cloud Business Overview

11.3.3 Adobe Marketing Cloud Online CRM Tools Introduction

11.3.4 Adobe Marketing Cloud Revenue in Online CRM Tools Business (2020-2025)

11.3.5 Adobe Marketing Cloud Recent Development

11.4 Oracle

11.4.1 Oracle Company Details

11.4.2 Oracle Business Overview

11.4.3 Oracle Online CRM Tools Introduction

11.4.4 Oracle Revenue in Online CRM Tools Business (2020-2025)

11.4.5 Oracle Recent Development

11.5 Microsoft

11.5.1 Microsoft Company Details

11.5.2 Microsoft Business Overview

11.5.3 Microsoft Online CRM Tools Introduction

11.5.4 Microsoft Revenue in Online CRM Tools Business (2020-2025)

11.5.5 Microsoft Recent Development

11.6 Epsilon

11.6.1 Epsilon Company Details

11.6.2 Epsilon Business Overview

11.6.3 Epsilon Online CRM Tools Introduction

11.6.4 Epsilon Revenue in Online CRM Tools Business (2020-2025)

11.6.5 Epsilon Recent Development

11.7 Mailchimp

11.7.1 Mailchimp Company Details

11.7.2 Mailchimp Business Overview

11.7.3 Mailchimp Online CRM Tools Introduction

11.7.4 Mailchimp Revenue in Online CRM Tools Business (2020-2025)

11.7.5 Mailchimp Recent Development

11.8 HubSpot

11.8.1 HubSpot Company Details

11.8.2 HubSpot Business Overview

11.8.3 HubSpot Online CRM Tools Introduction

11.8.4 HubSpot Revenue in Online CRM Tools Business (2020-2025)

11.8.5 HubSpot Recent Development

11.9 Genesys

11.9.1 Genesys Company Details

11.9.2 Genesys Business Overview

11.9.3 Genesys Online CRM Tools Introduction

11.9.4 Genesys Revenue in Online CRM Tools Business (2020-2025)

11.9.5 Genesys Recent Development

11.10 Zoho CRM

11.10.1 Zoho CRM Company Details

11.10.2 Zoho CRM Business Overview

11.10.3 Zoho CRM Online CRM Tools Introduction

11.10.4 Zoho CRM Revenue in Online CRM Tools Business (2020-2025)

11.10.5 Zoho CRM Recent Development

11.11 Copper

11.11.1 Copper Company Details

11.11.2 Copper Business Overview

11.11.3 Copper Online CRM Tools Introduction

11.11.4 Copper Revenue in Online CRM Tools Business (2020-2025)

11.11.5 Copper Recent Development

11.12 amoCRM

11.12.1 amoCRM Company Details

11.12.2 amoCRM Business Overview

11.12.3 amoCRM Online CRM Tools Introduction

11.12.4 amoCRM Revenue in Online CRM Tools Business (2020-2025)

11.12.5 amoCRM Recent Development

11.13 Freshsales

11.13.1 Freshsales Company Details

11.13.2 Freshsales Business Overview

11.13.3 Freshsales Online CRM Tools Introduction

11.13.4 Freshsales Revenue in Online CRM Tools Business (2020-2025)

11.13.5 Freshsales Recent Development

11.14 Creatio (formerly bpm’online)

11.14.1 Creatio (formerly bpm’online) Company Details

11.14.2 Creatio (formerly bpm’online) Business Overview

11.14.3 Creatio (formerly bpm’online) Online CRM Tools Introduction

11.14.4 Creatio (formerly bpm’online) Revenue in Online CRM Tools Business (2020-2025)

11.14.5 Creatio (formerly bpm’online) Recent Development

11.15 Teamgate CRM

11.15.1 Teamgate CRM Company Details

11.15.2 Teamgate CRM Business Overview

11.15.3 Teamgate CRM Online CRM Tools Introduction

11.15.4 Teamgate CRM Revenue in Online CRM Tools Business (2020-2025)

11.15.5 Teamgate CRM Recent Development

11.16 Really Simple Systems CRM

11.16.1 Really Simple Systems CRM Company Details

11.16.2 Really Simple Systems CRM Business Overview

11.16.3 Really Simple Systems CRM Online CRM Tools Introduction

11.16.4 Really Simple Systems CRM Revenue in Online CRM Tools Business (2020-2025)

11.16.5 Really Simple Systems CRM Recent Development

11.17 Agile CRM

11.17.1 Agile CRM Company Details

11.17.2 Agile CRM Business Overview

11.17.3 Agile CRM Online CRM Tools Introduction

11.17.4 Agile CRM Revenue in Online CRM Tools Business (2020-2025)

11.17.5 Agile CRM Recent Development

11.18 Yetiforce CRM

11.18.1 Yetiforce CRM Company Details

11.18.2 Yetiforce CRM Business Overview

11.18.3 Yetiforce CRM Online CRM Tools Introduction

11.18.4 Yetiforce CRM Revenue in Online CRM Tools Business (2020-2025)

11.18.5 Yetiforce CRM Recent Development

11.19 SutiCRM

11.19.1 SutiCRM Company Details

11.19.2 SutiCRM Business Overview

11.19.3 SutiCRM Online CRM Tools Introduction

11.19.4 SutiCRM Revenue in Online CRM Tools Business (2020-2025)

11.19.5 SutiCRM Recent Development

11.20 InStream

11.20.1 InStream Company Details

11.20.2 InStream Business Overview

11.20.3 InStream Online CRM Tools Introduction

11.20.4 InStream Revenue in Online CRM Tools Business (2020-2025)

11.20.5 InStream Recent Development

11.21 Vtiger CRM

11.21.1 Vtiger CRM Company Details

11.21.2 Vtiger CRM Business Overview

11.21.3 Vtiger CRM Online CRM Tools Introduction

11.21.4 Vtiger CRM Revenue in Online CRM Tools Business (2020-2025)

11.21.5 Vtiger CRM Recent Development

11.22 Bitrix24

11.22.1 Bitrix24 Company Details

11.22.2 Bitrix24 Business Overview

11.22.3 Bitrix24 Online CRM Tools Introduction

11.22.4 Bitrix24 Revenue in Online CRM Tools Business (2020-2025)

11.22.5 Bitrix24 Recent Development

11.23 SeoToaster CRM

11.23.1 SeoToaster CRM Company Details

11.23.2 SeoToaster CRM Business Overview

11.23.3 SeoToaster CRM Online CRM Tools Introduction

11.23.4 SeoToaster CRM Revenue in Online CRM Tools Business (2020-2025)

11.23.5 SeoToaster CRM Recent Development

11.24 Breezz

11.24.1 Breezz Company Details

11.24.2 Breezz Business Overview

11.24.3 Breezz Online CRM Tools Introduction

11.24.4 Breezz Revenue in Online CRM Tools Business (2020-2025)

11.24.5 Breezz Recent Development

11.25 RepairShopr

11.25.1 RepairShopr Company Details

11.25.2 RepairShopr Business Overview

11.25.3 RepairShopr Online CRM Tools Introduction

11.25.4 RepairShopr Revenue in Online CRM Tools Business (2020-2025)

11.25.5 RepairShopr Recent Development

11.26 Yonyx

11.26.1 Yonyx Company Details

11.26.2 Yonyx Business Overview

11.26.3 Yonyx Online CRM Tools Introduction

11.26.4 Yonyx Revenue in Online CRM Tools Business (2020-2025)

11.26.5 Yonyx Recent Development

11.27 Wakeupsales

11.27.1 Wakeupsales Company Details

11.27.2 Wakeupsales Business Overview

11.27.3 Wakeupsales Online CRM Tools Introduction

11.27.4 Wakeupsales Revenue in Online CRM Tools Business (2020-2025)

11.27.5 Wakeupsales Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Zoho CRM

Copper

AmoCRM

Freshsales

Teamgate CRM

Really Simple Systems CRM

Agile CRM

Yetiforce CRM

SutiCRM

inStream

Vtiger CRM

BITRIX24

SeoToaster CRM

Breezz

RepairShopr

Yonyx

Wakeupsales

Salesforce

SAP

Adobe Marketing Cloud

Oracle

Microsoft

Epsilon

MailChimp

HubSpot

Genesys

Creatio (Formerly Bpm'online)

List of Tables

Table 1. Global Online CRM Tools Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Cloud-based

Table 3. Key Players of Web-based

Table 4. Global Online CRM Tools Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Online CRM Tools Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Online CRM Tools Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Online CRM Tools Market Share by Region (2020-2025)

Table 8. Global Online CRM Tools Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Online CRM Tools Market Share by Region (2026-2031)

Table 10. Online CRM Tools Market Trends

Table 11. Online CRM Tools Market Drivers

Table 12. Online CRM Tools Market Challenges

Table 13. Online CRM Tools Market Restraints

Table 14. Global Online CRM Tools Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Online CRM Tools Market Share by Players (2020-2025)

Table 16. Global Top Online CRM Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Online CRM Tools as of 2024)

Table 17. Ranking of Global Top Online CRM Tools Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Online CRM Tools Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Online CRM Tools, Headquarters and Area Served

Table 20. Global Key Players of Online CRM Tools, Product and Application

Table 21. Global Key Players of Online CRM Tools, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Online CRM Tools Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Online CRM Tools Revenue Market Share by Type (2020-2025)

Table 25. Global Online CRM Tools Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Online CRM Tools Revenue Market Share by Type (2026-2031)

Table 27. Global Online CRM Tools Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Online CRM Tools Revenue Market Share by Application (2020-2025)

Table 29. Global Online CRM Tools Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Online CRM Tools Revenue Market Share by Application (2026-2031)

Table 31. North America Online CRM Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Online CRM Tools Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Online CRM Tools Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Online CRM Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Online CRM Tools Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Online CRM Tools Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Online CRM Tools Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Online CRM Tools Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Online CRM Tools Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Online CRM Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Online CRM Tools Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Online CRM Tools Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Online CRM Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Online CRM Tools Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Online CRM Tools Market Size by Country (2026-2031) & (US$ Million)

Table 46. Salesforce Company Details

Table 47. Salesforce Business Overview

Table 48. Salesforce Online CRM Tools Product

Table 49. Salesforce Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 50. Salesforce Recent Development

Table 51. SAP Company Details

Table 52. SAP Business Overview

Table 53. SAP Online CRM Tools Product

Table 54. SAP Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 55. SAP Recent Development

Table 56. Adobe Marketing Cloud Company Details

Table 57. Adobe Marketing Cloud Business Overview

Table 58. Adobe Marketing Cloud Online CRM Tools Product

Table 59. Adobe Marketing Cloud Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 60. Adobe Marketing Cloud Recent Development

Table 61. Oracle Company Details

Table 62. Oracle Business Overview

Table 63. Oracle Online CRM Tools Product

Table 64. Oracle Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 65. Oracle Recent Development

Table 66. Microsoft Company Details

Table 67. Microsoft Business Overview

Table 68. Microsoft Online CRM Tools Product

Table 69. Microsoft Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 70. Microsoft Recent Development

Table 71. Epsilon Company Details

Table 72. Epsilon Business Overview

Table 73. Epsilon Online CRM Tools Product

Table 74. Epsilon Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 75. Epsilon Recent Development

Table 76. Mailchimp Company Details

Table 77. Mailchimp Business Overview

Table 78. Mailchimp Online CRM Tools Product

Table 79. Mailchimp Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 80. Mailchimp Recent Development

Table 81. HubSpot Company Details

Table 82. HubSpot Business Overview

Table 83. HubSpot Online CRM Tools Product

Table 84. HubSpot Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 85. HubSpot Recent Development

Table 86. Genesys Company Details

Table 87. Genesys Business Overview

Table 88. Genesys Online CRM Tools Product

Table 89. Genesys Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 90. Genesys Recent Development

Table 91. Zoho CRM Company Details

Table 92. Zoho CRM Business Overview

Table 93. Zoho CRM Online CRM Tools Product

Table 94. Zoho CRM Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 95. Zoho CRM Recent Development

Table 96. Copper Company Details

Table 97. Copper Business Overview

Table 98. Copper Online CRM Tools Product

Table 99. Copper Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 100. Copper Recent Development

Table 101. amoCRM Company Details

Table 102. amoCRM Business Overview

Table 103. amoCRM Online CRM Tools Product

Table 104. amoCRM Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 105. amoCRM Recent Development

Table 106. Freshsales Company Details

Table 107. Freshsales Business Overview

Table 108. Freshsales Online CRM Tools Product

Table 109. Freshsales Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 110. Freshsales Recent Development

Table 111. Creatio (formerly bpm’online) Company Details

Table 112. Creatio (formerly bpm’online) Business Overview

Table 113. Creatio (formerly bpm’online) Online CRM Tools Product

Table 114. Creatio (formerly bpm’online) Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 115. Creatio (formerly bpm’online) Recent Development

Table 116. Teamgate CRM Company Details

Table 117. Teamgate CRM Business Overview

Table 118. Teamgate CRM Online CRM Tools Product

Table 119. Teamgate CRM Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 120. Teamgate CRM Recent Development

Table 121. Really Simple Systems CRM Company Details

Table 122. Really Simple Systems CRM Business Overview

Table 123. Really Simple Systems CRM Online CRM Tools Product

Table 124. Really Simple Systems CRM Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 125. Really Simple Systems CRM Recent Development

Table 126. Agile CRM Company Details

Table 127. Agile CRM Business Overview

Table 128. Agile CRM Online CRM Tools Product

Table 129. Agile CRM Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 130. Agile CRM Recent Development

Table 131. Yetiforce CRM Company Details

Table 132. Yetiforce CRM Business Overview

Table 133. Yetiforce CRM Online CRM Tools Product

Table 134. Yetiforce CRM Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 135. Yetiforce CRM Recent Development

Table 136. SutiCRM Company Details

Table 137. SutiCRM Business Overview

Table 138. SutiCRM Online CRM Tools Product

Table 139. SutiCRM Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 140. SutiCRM Recent Development

Table 141. InStream Company Details

Table 142. InStream Business Overview

Table 143. InStream Online CRM Tools Product

Table 144. InStream Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 145. InStream Recent Development

Table 146. Vtiger CRM Company Details

Table 147. Vtiger CRM Business Overview

Table 148. Vtiger CRM Online CRM Tools Product

Table 149. Vtiger CRM Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 150. Vtiger CRM Recent Development

Table 151. Bitrix24 Company Details

Table 152. Bitrix24 Business Overview

Table 153. Bitrix24 Online CRM Tools Product

Table 154. Bitrix24 Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 155. Bitrix24 Recent Development

Table 156. SeoToaster CRM Company Details

Table 157. SeoToaster CRM Business Overview

Table 158. SeoToaster CRM Online CRM Tools Product

Table 159. SeoToaster CRM Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 160. SeoToaster CRM Recent Development

Table 161. Breezz Company Details

Table 162. Breezz Business Overview

Table 163. Breezz Online CRM Tools Product

Table 164. Breezz Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 165. Breezz Recent Development

Table 166. RepairShopr Company Details

Table 167. RepairShopr Business Overview

Table 168. RepairShopr Online CRM Tools Product

Table 169. RepairShopr Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 170. RepairShopr Recent Development

Table 171. Yonyx Company Details

Table 172. Yonyx Business Overview

Table 173. Yonyx Online CRM Tools Product

Table 174. Yonyx Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 175. Yonyx Recent Development

Table 176. Wakeupsales Company Details

Table 177. Wakeupsales Business Overview

Table 178. Wakeupsales Online CRM Tools Product

Table 179. Wakeupsales Revenue in Online CRM Tools Business (2020-2025) & (US$ Million)

Table 180. Wakeupsales Recent Development

Table 181. Research Programs/Design for This Report

Table 182. Key Data Information from Secondary Sources

Table 183. Key Data Information from Primary Sources

Table 184. Authors List of This Report

List of Figures

Figure 1. Online CRM Tools Picture

Figure 2. Global Online CRM Tools Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Online CRM Tools Market Share by Type: 2024 VS 2031

Figure 4. Cloud-based Features

Figure 5. Web-based Features

Figure 6. Global Online CRM Tools Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Online CRM Tools Market Share by Application: 2024 VS 2031

Figure 8. SMBs Case Studies

Figure 9. Large Enterprises Case Studies

Figure 10. Online CRM Tools Report Years Considered

Figure 11. Global Online CRM Tools Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 12. Global Online CRM Tools Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 13. Global Online CRM Tools Market Share by Region: 2024 VS 2031

Figure 14. Global Online CRM Tools Market Share by Players in 2024

Figure 15. Global Top Online CRM Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Online CRM Tools as of 2024)

Figure 16. The Top 10 and 5 Players Market Share by Online CRM Tools Revenue in 2024

Figure 17. North America Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 18. North America Online CRM Tools Market Share by Country (2020-2031)

Figure 19. United States Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 20. Canada Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. Europe Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. Europe Online CRM Tools Market Share by Country (2020-2031)

Figure 23. Germany Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. France Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. U.K. Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. Italy Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. Russia Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Nordic Countries Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Asia-Pacific Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Asia-Pacific Online CRM Tools Market Share by Region (2020-2031)

Figure 31. China Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Japan Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. South Korea Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Southeast Asia Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. India Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Australia Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Latin America Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Latin America Online CRM Tools Market Share by Country (2020-2031)

Figure 39. Mexico Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Brazil Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Middle East & Africa Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Middle East & Africa Online CRM Tools Market Share by Country (2020-2031)

Figure 43. Turkey Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Saudi Arabia Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. UAE Online CRM Tools Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Salesforce Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 47. SAP Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 48. Adobe Marketing Cloud Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 49. Oracle Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 50. Microsoft Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 51. Epsilon Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 52. Mailchimp Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 53. HubSpot Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 54. Genesys Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 55. Zoho CRM Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 56. Copper Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 57. amoCRM Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 58. Freshsales Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 59. Creatio (formerly bpm’online) Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 60. Teamgate CRM Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 61. Really Simple Systems CRM Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 62. Agile CRM Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 63. Yetiforce CRM Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 64. SutiCRM Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 65. InStream Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 66. Vtiger CRM Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 67. Bitrix24 Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 68. SeoToaster CRM Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 69. Breezz Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 70. RepairShopr Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 71. Yonyx Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 72. Wakeupsales Revenue Growth Rate in Online CRM Tools Business (2020-2025)

Figure 73. Bottom-up and Top-down Approaches for This Report

Figure 74. Data Triangulation

Figure 75. Key Executives Interviewed

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