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Global Customer Journey Management Market Research Report 2025
Published Date: March 2025
|
Report Code: QYRE-Auto-38Q10579
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Global Customer Journey Management Market Research Report 2022
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Global Customer Journey Management Market Research Report 2025

Code: QYRE-Auto-38Q10579
Report
March 2025
Pages:104
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Genesys
HCL Technologies Limited
Medallia
Moengage
NEC Corporation
NICE
ORACLE CORPORATION
Pegasystems
SALESFORCE COM INC
SAP SE
SAS Institute Inc
Totango
UXPressia
WalkMe
Zendesk
Zoho Corporation Pvt. Ltd.
Qmatic
Adob​​e Inc.
CustomerThink Corp.
Quadient Group
SVMK Inc.
Thematic Analysis Inc.
Verint group

Customer Journey Management Market

The global market for Customer Journey Management was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
North American market for Customer Journey Management is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Customer Journey Management is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Customer Journey Management in Automotive and Transport is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Customer Journey Management include Adob​​e Inc., CustomerThink Corp., Genesys, HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NEC Corporation, NICE Ltd., Oracle Corporation, Pegasystems Inc., etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Journey Management, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Journey Management.
The Customer Journey Management market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Journey Management market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Journey Management companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Journey Management Market Report

Report Metric Details
Report Name Customer Journey Management Market
Segment by Type
  • Cloud-based
  • On-premise
Segment by Application
  • Automotive and Transport
  • Business and Finance
  • Chemicals
  • Consumer Goods and Services
  • Food and Beverage
  • Government and Public Sector
  • Others
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Adob​​e Inc., CustomerThink Corp., Genesys, HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NEC Corporation, NICE Ltd., Oracle Corporation, Pegasystems Inc., Quadient Group, Salesforce.com, Inc., SAP SE, SAS Institute Inc., SVMK Inc., Thematic Analysis Inc., Totango, Inc., UXPressia Inc., Verint group, WalkMe Inc, Zendesk Inc., Zoho Corporation Pvt. Ltd, Qmatic
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Journey Management company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Customer Journey Management Market report?

Ans: The main players in the Customer Journey Management Market are Adob​​e Inc., CustomerThink Corp., Genesys, HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NEC Corporation, NICE Ltd., Oracle Corporation, Pegasystems Inc., Quadient Group, Salesforce.com, Inc., SAP SE, SAS Institute Inc., SVMK Inc., Thematic Analysis Inc., Totango, Inc., UXPressia Inc., Verint group, WalkMe Inc, Zendesk Inc., Zoho Corporation Pvt. Ltd, Qmatic

What are the Application segmentation covered in the Customer Journey Management Market report?

Ans: The Applications covered in the Customer Journey Management Market report are Automotive and Transport, Business and Finance, Chemicals, Consumer Goods and Services, Food and Beverage, Government and Public Sector, Others

What are the Type segmentation covered in the Customer Journey Management Market report?

Ans: The Types covered in the Customer Journey Management Market report are Cloud-based, On-premise

Recommended Reports

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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Management Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud-based
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global Customer Journey Management Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Automotive and Transport
1.3.3 Business and Finance
1.3.4 Chemicals
1.3.5 Consumer Goods and Services
1.3.6 Food and Beverage
1.3.7 Government and Public Sector
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Management Market Perspective (2020-2031)
2.2 Global Customer Journey Management Growth Trends by Region
2.2.1 Global Customer Journey Management Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Journey Management Historic Market Size by Region (2020-2025)
2.2.3 Customer Journey Management Forecasted Market Size by Region (2026-2031)
2.3 Customer Journey Management Market Dynamics
2.3.1 Customer Journey Management Industry Trends
2.3.2 Customer Journey Management Market Drivers
2.3.3 Customer Journey Management Market Challenges
2.3.4 Customer Journey Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Management Players by Revenue
3.1.1 Global Top Customer Journey Management Players by Revenue (2020-2025)
3.1.2 Global Customer Journey Management Revenue Market Share by Players (2020-2025)
3.2 Global Customer Journey Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Journey Management Revenue
3.4 Global Customer Journey Management Market Concentration Ratio
3.4.1 Global Customer Journey Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Management Revenue in 2024
3.5 Global Key Players of Customer Journey Management Head office and Area Served
3.6 Global Key Players of Customer Journey Management, Product and Application
3.7 Global Key Players of Customer Journey Management, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Management Breakdown Data by Type
4.1 Global Customer Journey Management Historic Market Size by Type (2020-2025)
4.2 Global Customer Journey Management Forecasted Market Size by Type (2026-2031)
5 Customer Journey Management Breakdown Data by Application
5.1 Global Customer Journey Management Historic Market Size by Application (2020-2025)
5.2 Global Customer Journey Management Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Journey Management Market Size (2020-2031)
6.2 North America Customer Journey Management Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Journey Management Market Size by Country (2020-2025)
6.4 North America Customer Journey Management Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Journey Management Market Size (2020-2031)
7.2 Europe Customer Journey Management Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Journey Management Market Size by Country (2020-2025)
7.4 Europe Customer Journey Management Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Management Market Size (2020-2031)
8.2 Asia-Pacific Customer Journey Management Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Journey Management Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Journey Management Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Journey Management Market Size (2020-2031)
9.2 Latin America Customer Journey Management Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Journey Management Market Size by Country (2020-2025)
9.4 Latin America Customer Journey Management Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Management Market Size (2020-2031)
10.2 Middle East & Africa Customer Journey Management Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Journey Management Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Journey Management Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Adob​​e Inc.
11.1.1 Adob​​e Inc. Company Details
11.1.2 Adob​​e Inc. Business Overview
11.1.3 Adob​​e Inc. Customer Journey Management Introduction
11.1.4 Adob​​e Inc. Revenue in Customer Journey Management Business (2020-2025)
11.1.5 Adob​​e Inc. Recent Development
11.2 CustomerThink Corp.
11.2.1 CustomerThink Corp. Company Details
11.2.2 CustomerThink Corp. Business Overview
11.2.3 CustomerThink Corp. Customer Journey Management Introduction
11.2.4 CustomerThink Corp. Revenue in Customer Journey Management Business (2020-2025)
11.2.5 CustomerThink Corp. Recent Development
11.3 Genesys
11.3.1 Genesys Company Details
11.3.2 Genesys Business Overview
11.3.3 Genesys Customer Journey Management Introduction
11.3.4 Genesys Revenue in Customer Journey Management Business (2020-2025)
11.3.5 Genesys Recent Development
11.4 HCL Technologies Limited
11.4.1 HCL Technologies Limited Company Details
11.4.2 HCL Technologies Limited Business Overview
11.4.3 HCL Technologies Limited Customer Journey Management Introduction
11.4.4 HCL Technologies Limited Revenue in Customer Journey Management Business (2020-2025)
11.4.5 HCL Technologies Limited Recent Development
11.5 Medallia Inc.
11.5.1 Medallia Inc. Company Details
11.5.2 Medallia Inc. Business Overview
11.5.3 Medallia Inc. Customer Journey Management Introduction
11.5.4 Medallia Inc. Revenue in Customer Journey Management Business (2020-2025)
11.5.5 Medallia Inc. Recent Development
11.6 MoEngage, Inc.
11.6.1 MoEngage, Inc. Company Details
11.6.2 MoEngage, Inc. Business Overview
11.6.3 MoEngage, Inc. Customer Journey Management Introduction
11.6.4 MoEngage, Inc. Revenue in Customer Journey Management Business (2020-2025)
11.6.5 MoEngage, Inc. Recent Development
11.7 NEC Corporation
11.7.1 NEC Corporation Company Details
11.7.2 NEC Corporation Business Overview
11.7.3 NEC Corporation Customer Journey Management Introduction
11.7.4 NEC Corporation Revenue in Customer Journey Management Business (2020-2025)
11.7.5 NEC Corporation Recent Development
11.8 NICE Ltd.
11.8.1 NICE Ltd. Company Details
11.8.2 NICE Ltd. Business Overview
11.8.3 NICE Ltd. Customer Journey Management Introduction
11.8.4 NICE Ltd. Revenue in Customer Journey Management Business (2020-2025)
11.8.5 NICE Ltd. Recent Development
11.9 Oracle Corporation
11.9.1 Oracle Corporation Company Details
11.9.2 Oracle Corporation Business Overview
11.9.3 Oracle Corporation Customer Journey Management Introduction
11.9.4 Oracle Corporation Revenue in Customer Journey Management Business (2020-2025)
11.9.5 Oracle Corporation Recent Development
11.10 Pegasystems Inc.
11.10.1 Pegasystems Inc. Company Details
11.10.2 Pegasystems Inc. Business Overview
11.10.3 Pegasystems Inc. Customer Journey Management Introduction
11.10.4 Pegasystems Inc. Revenue in Customer Journey Management Business (2020-2025)
11.10.5 Pegasystems Inc. Recent Development
11.11 Quadient Group
11.11.1 Quadient Group Company Details
11.11.2 Quadient Group Business Overview
11.11.3 Quadient Group Customer Journey Management Introduction
11.11.4 Quadient Group Revenue in Customer Journey Management Business (2020-2025)
11.11.5 Quadient Group Recent Development
11.12 Salesforce.com, Inc.
11.12.1 Salesforce.com, Inc. Company Details
11.12.2 Salesforce.com, Inc. Business Overview
11.12.3 Salesforce.com, Inc. Customer Journey Management Introduction
11.12.4 Salesforce.com, Inc. Revenue in Customer Journey Management Business (2020-2025)
11.12.5 Salesforce.com, Inc. Recent Development
11.13 SAP SE
11.13.1 SAP SE Company Details
11.13.2 SAP SE Business Overview
11.13.3 SAP SE Customer Journey Management Introduction
11.13.4 SAP SE Revenue in Customer Journey Management Business (2020-2025)
11.13.5 SAP SE Recent Development
11.14 SAS Institute Inc.
11.14.1 SAS Institute Inc. Company Details
11.14.2 SAS Institute Inc. Business Overview
11.14.3 SAS Institute Inc. Customer Journey Management Introduction
11.14.4 SAS Institute Inc. Revenue in Customer Journey Management Business (2020-2025)
11.14.5 SAS Institute Inc. Recent Development
11.15 SVMK Inc.
11.15.1 SVMK Inc. Company Details
11.15.2 SVMK Inc. Business Overview
11.15.3 SVMK Inc. Customer Journey Management Introduction
11.15.4 SVMK Inc. Revenue in Customer Journey Management Business (2020-2025)
11.15.5 SVMK Inc. Recent Development
11.16 Thematic Analysis Inc.
11.16.1 Thematic Analysis Inc. Company Details
11.16.2 Thematic Analysis Inc. Business Overview
11.16.3 Thematic Analysis Inc. Customer Journey Management Introduction
11.16.4 Thematic Analysis Inc. Revenue in Customer Journey Management Business (2020-2025)
11.16.5 Thematic Analysis Inc. Recent Development
11.17 Totango, Inc.
11.17.1 Totango, Inc. Company Details
11.17.2 Totango, Inc. Business Overview
11.17.3 Totango, Inc. Customer Journey Management Introduction
11.17.4 Totango, Inc. Revenue in Customer Journey Management Business (2020-2025)
11.17.5 Totango, Inc. Recent Development
11.18 UXPressia Inc.
11.18.1 UXPressia Inc. Company Details
11.18.2 UXPressia Inc. Business Overview
11.18.3 UXPressia Inc. Customer Journey Management Introduction
11.18.4 UXPressia Inc. Revenue in Customer Journey Management Business (2020-2025)
11.18.5 UXPressia Inc. Recent Development
11.19 Verint group
11.19.1 Verint group Company Details
11.19.2 Verint group Business Overview
11.19.3 Verint group Customer Journey Management Introduction
11.19.4 Verint group Revenue in Customer Journey Management Business (2020-2025)
11.19.5 Verint group Recent Development
11.20 WalkMe Inc
11.20.1 WalkMe Inc Company Details
11.20.2 WalkMe Inc Business Overview
11.20.3 WalkMe Inc Customer Journey Management Introduction
11.20.4 WalkMe Inc Revenue in Customer Journey Management Business (2020-2025)
11.20.5 WalkMe Inc Recent Development
11.21 Zendesk Inc.
11.21.1 Zendesk Inc. Company Details
11.21.2 Zendesk Inc. Business Overview
11.21.3 Zendesk Inc. Customer Journey Management Introduction
11.21.4 Zendesk Inc. Revenue in Customer Journey Management Business (2020-2025)
11.21.5 Zendesk Inc. Recent Development
11.22 Zoho Corporation Pvt. Ltd
11.22.1 Zoho Corporation Pvt. Ltd Company Details
11.22.2 Zoho Corporation Pvt. Ltd Business Overview
11.22.3 Zoho Corporation Pvt. Ltd Customer Journey Management Introduction
11.22.4 Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2020-2025)
11.22.5 Zoho Corporation Pvt. Ltd Recent Development
11.23 Qmatic
11.23.1 Qmatic Company Details
11.23.2 Qmatic Business Overview
11.23.3 Qmatic Customer Journey Management Introduction
11.23.4 Qmatic Revenue in Customer Journey Management Business (2020-2025)
11.23.5 Qmatic Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Genesys
HCL Technologies Limited
Medallia
Moengage
NEC Corporation
NICE
ORACLE CORPORATION
Pegasystems
SALESFORCE COM INC
SAP SE
SAS Institute Inc
Totango
UXPressia
WalkMe
Zendesk
Zoho Corporation Pvt. Ltd.
Qmatic
Adob​​e Inc.
CustomerThink Corp.
Quadient Group
SVMK Inc.
Thematic Analysis Inc.
Verint group
List of Tables
 Table 1. Global Customer Journey Management Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Cloud-based
 Table 3. Key Players of On-premise
 Table 4. Global Customer Journey Management Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 5. Global Customer Journey Management Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global Customer Journey Management Market Size by Region (2020-2025) & (US$ Million)
 Table 7. Global Customer Journey Management Market Share by Region (2020-2025)
 Table 8. Global Customer Journey Management Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 9. Global Customer Journey Management Market Share by Region (2026-2031)
 Table 10. Customer Journey Management Market Trends
 Table 11. Customer Journey Management Market Drivers
 Table 12. Customer Journey Management Market Challenges
 Table 13. Customer Journey Management Market Restraints
 Table 14. Global Customer Journey Management Revenue by Players (2020-2025) & (US$ Million)
 Table 15. Global Customer Journey Management Market Share by Players (2020-2025)
 Table 16. Global Top Customer Journey Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Management as of 2024)
 Table 17. Ranking of Global Top Customer Journey Management Companies by Revenue (US$ Million) in 2024
 Table 18. Global 5 Largest Players Market Share by Customer Journey Management Revenue (CR5 and HHI) & (2020-2025)
 Table 19. Global Key Players of Customer Journey Management, Headquarters and Area Served
 Table 20. Global Key Players of Customer Journey Management, Product and Application
 Table 21. Global Key Players of Customer Journey Management, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global Customer Journey Management Market Size by Type (2020-2025) & (US$ Million)
 Table 24. Global Customer Journey Management Revenue Market Share by Type (2020-2025)
 Table 25. Global Customer Journey Management Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 26. Global Customer Journey Management Revenue Market Share by Type (2026-2031)
 Table 27. Global Customer Journey Management Market Size by Application (2020-2025) & (US$ Million)
 Table 28. Global Customer Journey Management Revenue Market Share by Application (2020-2025)
 Table 29. Global Customer Journey Management Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 30. Global Customer Journey Management Revenue Market Share by Application (2026-2031)
 Table 31. North America Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 32. North America Customer Journey Management Market Size by Country (2020-2025) & (US$ Million)
 Table 33. North America Customer Journey Management Market Size by Country (2026-2031) & (US$ Million)
 Table 34. Europe Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. Europe Customer Journey Management Market Size by Country (2020-2025) & (US$ Million)
 Table 36. Europe Customer Journey Management Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Asia-Pacific Customer Journey Management Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Asia-Pacific Customer Journey Management Market Size by Region (2020-2025) & (US$ Million)
 Table 39. Asia-Pacific Customer Journey Management Market Size by Region (2026-2031) & (US$ Million)
 Table 40. Latin America Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Latin America Customer Journey Management Market Size by Country (2020-2025) & (US$ Million)
 Table 42. Latin America Customer Journey Management Market Size by Country (2026-2031) & (US$ Million)
 Table 43. Middle East & Africa Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Middle East & Africa Customer Journey Management Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Middle East & Africa Customer Journey Management Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Adob​​e Inc. Company Details
 Table 47. Adob​​e Inc. Business Overview
 Table 48. Adob​​e Inc. Customer Journey Management Product
 Table 49. Adob​​e Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 50. Adob​​e Inc. Recent Development
 Table 51. CustomerThink Corp. Company Details
 Table 52. CustomerThink Corp. Business Overview
 Table 53. CustomerThink Corp. Customer Journey Management Product
 Table 54. CustomerThink Corp. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 55. CustomerThink Corp. Recent Development
 Table 56. Genesys Company Details
 Table 57. Genesys Business Overview
 Table 58. Genesys Customer Journey Management Product
 Table 59. Genesys Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 60. Genesys Recent Development
 Table 61. HCL Technologies Limited Company Details
 Table 62. HCL Technologies Limited Business Overview
 Table 63. HCL Technologies Limited Customer Journey Management Product
 Table 64. HCL Technologies Limited Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 65. HCL Technologies Limited Recent Development
 Table 66. Medallia Inc. Company Details
 Table 67. Medallia Inc. Business Overview
 Table 68. Medallia Inc. Customer Journey Management Product
 Table 69. Medallia Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 70. Medallia Inc. Recent Development
 Table 71. MoEngage, Inc. Company Details
 Table 72. MoEngage, Inc. Business Overview
 Table 73. MoEngage, Inc. Customer Journey Management Product
 Table 74. MoEngage, Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 75. MoEngage, Inc. Recent Development
 Table 76. NEC Corporation Company Details
 Table 77. NEC Corporation Business Overview
 Table 78. NEC Corporation Customer Journey Management Product
 Table 79. NEC Corporation Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 80. NEC Corporation Recent Development
 Table 81. NICE Ltd. Company Details
 Table 82. NICE Ltd. Business Overview
 Table 83. NICE Ltd. Customer Journey Management Product
 Table 84. NICE Ltd. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 85. NICE Ltd. Recent Development
 Table 86. Oracle Corporation Company Details
 Table 87. Oracle Corporation Business Overview
 Table 88. Oracle Corporation Customer Journey Management Product
 Table 89. Oracle Corporation Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 90. Oracle Corporation Recent Development
 Table 91. Pegasystems Inc. Company Details
 Table 92. Pegasystems Inc. Business Overview
 Table 93. Pegasystems Inc. Customer Journey Management Product
 Table 94. Pegasystems Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 95. Pegasystems Inc. Recent Development
 Table 96. Quadient Group Company Details
 Table 97. Quadient Group Business Overview
 Table 98. Quadient Group Customer Journey Management Product
 Table 99. Quadient Group Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 100. Quadient Group Recent Development
 Table 101. Salesforce.com, Inc. Company Details
 Table 102. Salesforce.com, Inc. Business Overview
 Table 103. Salesforce.com, Inc. Customer Journey Management Product
 Table 104. Salesforce.com, Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 105. Salesforce.com, Inc. Recent Development
 Table 106. SAP SE Company Details
 Table 107. SAP SE Business Overview
 Table 108. SAP SE Customer Journey Management Product
 Table 109. SAP SE Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 110. SAP SE Recent Development
 Table 111. SAS Institute Inc. Company Details
 Table 112. SAS Institute Inc. Business Overview
 Table 113. SAS Institute Inc. Customer Journey Management Product
 Table 114. SAS Institute Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 115. SAS Institute Inc. Recent Development
 Table 116. SVMK Inc. Company Details
 Table 117. SVMK Inc. Business Overview
 Table 118. SVMK Inc. Customer Journey Management Product
 Table 119. SVMK Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 120. SVMK Inc. Recent Development
 Table 121. Thematic Analysis Inc. Company Details
 Table 122. Thematic Analysis Inc. Business Overview
 Table 123. Thematic Analysis Inc. Customer Journey Management Product
 Table 124. Thematic Analysis Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 125. Thematic Analysis Inc. Recent Development
 Table 126. Totango, Inc. Company Details
 Table 127. Totango, Inc. Business Overview
 Table 128. Totango, Inc. Customer Journey Management Product
 Table 129. Totango, Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 130. Totango, Inc. Recent Development
 Table 131. UXPressia Inc. Company Details
 Table 132. UXPressia Inc. Business Overview
 Table 133. UXPressia Inc. Customer Journey Management Product
 Table 134. UXPressia Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 135. UXPressia Inc. Recent Development
 Table 136. Verint group Company Details
 Table 137. Verint group Business Overview
 Table 138. Verint group Customer Journey Management Product
 Table 139. Verint group Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 140. Verint group Recent Development
 Table 141. WalkMe Inc Company Details
 Table 142. WalkMe Inc Business Overview
 Table 143. WalkMe Inc Customer Journey Management Product
 Table 144. WalkMe Inc Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 145. WalkMe Inc Recent Development
 Table 146. Zendesk Inc. Company Details
 Table 147. Zendesk Inc. Business Overview
 Table 148. Zendesk Inc. Customer Journey Management Product
 Table 149. Zendesk Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 150. Zendesk Inc. Recent Development
 Table 151. Zoho Corporation Pvt. Ltd Company Details
 Table 152. Zoho Corporation Pvt. Ltd Business Overview
 Table 153. Zoho Corporation Pvt. Ltd Customer Journey Management Product
 Table 154. Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 155. Zoho Corporation Pvt. Ltd Recent Development
 Table 156. Qmatic Company Details
 Table 157. Qmatic Business Overview
 Table 158. Qmatic Customer Journey Management Product
 Table 159. Qmatic Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
 Table 160. Qmatic Recent Development
 Table 161. Research Programs/Design for This Report
 Table 162. Key Data Information from Secondary Sources
 Table 163. Key Data Information from Primary Sources
 Table 164. Authors List of This Report


List of Figures
 Figure 1. Customer Journey Management Picture
 Figure 2. Global Customer Journey Management Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Customer Journey Management Market Share by Type: 2024 VS 2031
 Figure 4. Cloud-based Features
 Figure 5. On-premise Features
 Figure 6. Global Customer Journey Management Market Size by Application (2020-2031) & (US$ Million)
 Figure 7. Global Customer Journey Management Market Share by Application: 2024 VS 2031
 Figure 8. Automotive and Transport Case Studies
 Figure 9. Business and Finance Case Studies
 Figure 10. Chemicals Case Studies
 Figure 11. Consumer Goods and Services Case Studies
 Figure 12. Food and Beverage Case Studies
 Figure 13. Government and Public Sector Case Studies
 Figure 14. Others Case Studies
 Figure 15. Customer Journey Management Report Years Considered
 Figure 16. Global Customer Journey Management Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 17. Global Customer Journey Management Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 18. Global Customer Journey Management Market Share by Region: 2024 VS 2031
 Figure 19. Global Customer Journey Management Market Share by Players in 2024
 Figure 20. Global Top Customer Journey Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Management as of 2024)
 Figure 21. The Top 10 and 5 Players Market Share by Customer Journey Management Revenue in 2024
 Figure 22. North America Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 23. North America Customer Journey Management Market Share by Country (2020-2031)
 Figure 24. United States Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. Canada Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. Europe Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Europe Customer Journey Management Market Share by Country (2020-2031)
 Figure 28. Germany Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. France Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. U.K. Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. Italy Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Russia Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. Nordic Countries Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Asia-Pacific Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. Asia-Pacific Customer Journey Management Market Share by Region (2020-2031)
 Figure 36. China Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Japan Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. South Korea Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. Southeast Asia Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. India Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Australia Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Latin America Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Latin America Customer Journey Management Market Share by Country (2020-2031)
 Figure 44. Mexico Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. Brazil Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Middle East & Africa Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. Middle East & Africa Customer Journey Management Market Share by Country (2020-2031)
 Figure 48. Turkey Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 49. Saudi Arabia Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 50. UAE Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 51. Adob​​e Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 52. CustomerThink Corp. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 53. Genesys Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 54. HCL Technologies Limited Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 55. Medallia Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 56. MoEngage, Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 57. NEC Corporation Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 58. NICE Ltd. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 59. Oracle Corporation Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 60. Pegasystems Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 61. Quadient Group Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 62. Salesforce.com, Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 63. SAP SE Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 64. SAS Institute Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 65. SVMK Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 66. Thematic Analysis Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 67. Totango, Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 68. UXPressia Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 69. Verint group Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 70. WalkMe Inc Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 71. Zendesk Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 72. Zoho Corporation Pvt. Ltd Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 73. Qmatic Revenue Growth Rate in Customer Journey Management Business (2020-2025)
 Figure 74. Bottom-up and Top-down Approaches for This Report
 Figure 75. Data Triangulation
 Figure 76. Key Executives Interviewed
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