Global Customer Journey Management Market Research Report 2023

Customer Journey Management Market

The global Customer Journey Management market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Customer Journey Management is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Customer Journey Management is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Customer Journey Management in Automotive and Transport is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Customer Journey Management include Adob​​e Inc., CustomerThink Corp., Genesys, HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NEC Corporation, NICE Ltd. and Oracle Corporation, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Customer Journey Management, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Journey Management.

The Customer Journey Management market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Customer Journey Management market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Customer Journey Management companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

Scope of Customer Journey Management Market Report

Core Chapters

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Customer Journey Management Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Cloud-based

1.2.3 On-premise

1.3 Market by Application

1.3.1 Global Customer Journey Management Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Automotive and Transport

1.3.3 Business and Finance

1.3.4 Chemicals

1.3.5 Consumer Goods and Services

1.3.6 Food and Beverage

1.3.7 Government and Public Sector

1.3.8 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Customer Journey Management Market Perspective (2018-2029)

2.2 Customer Journey Management Growth Trends by Region

2.2.1 Global Customer Journey Management Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Customer Journey Management Historic Market Size by Region (2018-2023)

2.2.3 Customer Journey Management Forecasted Market Size by Region (2024-2029)

2.3 Customer Journey Management Market Dynamics

2.3.1 Customer Journey Management Industry Trends

2.3.2 Customer Journey Management Market Drivers

2.3.3 Customer Journey Management Market Challenges

2.3.4 Customer Journey Management Market Restraints

3.1 Global Top Customer Journey Management Players by Revenue

3.1.1 Global Top Customer Journey Management Players by Revenue (2018-2023)

3.1.2 Global Customer Journey Management Revenue Market Share by Players (2018-2023)

3.2 Global Customer Journey Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Customer Journey Management Revenue

3.4 Global Customer Journey Management Market Concentration Ratio

3.4.1 Global Customer Journey Management Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Management Revenue in 2022

3.5 Customer Journey Management Key Players Head office and Area Served

3.6 Key Players Customer Journey Management Product Solution and Service

3.7 Date of Enter into Customer Journey Management Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Customer Journey Management Historic Market Size by Type (2018-2023)

4.2 Global Customer Journey Management Forecasted Market Size by Type (2024-2029)

5.1 Global Customer Journey Management Historic Market Size by Application (2018-2023)

5.2 Global Customer Journey Management Forecasted Market Size by Application (2024-2029)

6.1 North America Customer Journey Management Market Size (2018-2029)

6.2 North America Customer Journey Management Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Customer Journey Management Market Size by Country (2018-2023)

6.4 North America Customer Journey Management Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Customer Journey Management Market Size (2018-2029)

7.2 Europe Customer Journey Management Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Customer Journey Management Market Size by Country (2018-2023)

7.4 Europe Customer Journey Management Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Customer Journey Management Market Size (2018-2029)

8.2 Asia-Pacific Customer Journey Management Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Customer Journey Management Market Size by Region (2018-2023)

8.4 Asia-Pacific Customer Journey Management Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Customer Journey Management Market Size (2018-2029)

9.2 Latin America Customer Journey Management Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Customer Journey Management Market Size by Country (2018-2023)

9.4 Latin America Customer Journey Management Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Customer Journey Management Market Size (2018-2029)

10.2 Middle East & Africa Customer Journey Management Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Customer Journey Management Market Size by Country (2018-2023)

10.4 Middle East & Africa Customer Journey Management Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Adob​​e Inc.

11.1.1 Adob​​e Inc. Company Detail

11.1.2 Adob​​e Inc. Business Overview

11.1.3 Adob​​e Inc. Customer Journey Management Introduction

11.1.4 Adob​​e Inc. Revenue in Customer Journey Management Business (2018-2023)

11.1.5 Adob​​e Inc. Recent Development

11.2 CustomerThink Corp.

11.2.1 CustomerThink Corp. Company Detail

11.2.2 CustomerThink Corp. Business Overview

11.2.3 CustomerThink Corp. Customer Journey Management Introduction

11.2.4 CustomerThink Corp. Revenue in Customer Journey Management Business (2018-2023)

11.2.5 CustomerThink Corp. Recent Development

11.3 Genesys

11.3.1 Genesys Company Detail

11.3.2 Genesys Business Overview

11.3.3 Genesys Customer Journey Management Introduction

11.3.4 Genesys Revenue in Customer Journey Management Business (2018-2023)

11.3.5 Genesys Recent Development

11.4 HCL Technologies Limited

11.4.1 HCL Technologies Limited Company Detail

11.4.2 HCL Technologies Limited Business Overview

11.4.3 HCL Technologies Limited Customer Journey Management Introduction

11.4.4 HCL Technologies Limited Revenue in Customer Journey Management Business (2018-2023)

11.4.5 HCL Technologies Limited Recent Development

11.5 Medallia Inc.

11.5.1 Medallia Inc. Company Detail

11.5.2 Medallia Inc. Business Overview

11.5.3 Medallia Inc. Customer Journey Management Introduction

11.5.4 Medallia Inc. Revenue in Customer Journey Management Business (2018-2023)

11.5.5 Medallia Inc. Recent Development

11.6 MoEngage, Inc.

11.6.1 MoEngage, Inc. Company Detail

11.6.2 MoEngage, Inc. Business Overview

11.6.3 MoEngage, Inc. Customer Journey Management Introduction

11.6.4 MoEngage, Inc. Revenue in Customer Journey Management Business (2018-2023)

11.6.5 MoEngage, Inc. Recent Development

11.7 NEC Corporation

11.7.1 NEC Corporation Company Detail

11.7.2 NEC Corporation Business Overview

11.7.3 NEC Corporation Customer Journey Management Introduction

11.7.4 NEC Corporation Revenue in Customer Journey Management Business (2018-2023)

11.7.5 NEC Corporation Recent Development

11.8 NICE Ltd.

11.8.1 NICE Ltd. Company Detail

11.8.2 NICE Ltd. Business Overview

11.8.3 NICE Ltd. Customer Journey Management Introduction

11.8.4 NICE Ltd. Revenue in Customer Journey Management Business (2018-2023)

11.8.5 NICE Ltd. Recent Development

11.9 Oracle Corporation

11.9.1 Oracle Corporation Company Detail

11.9.2 Oracle Corporation Business Overview

11.9.3 Oracle Corporation Customer Journey Management Introduction

11.9.4 Oracle Corporation Revenue in Customer Journey Management Business (2018-2023)

11.9.5 Oracle Corporation Recent Development

11.10 Pegasystems Inc.

11.10.1 Pegasystems Inc. Company Detail

11.10.2 Pegasystems Inc. Business Overview

11.10.3 Pegasystems Inc. Customer Journey Management Introduction

11.10.4 Pegasystems Inc. Revenue in Customer Journey Management Business (2018-2023)

11.10.5 Pegasystems Inc. Recent Development

11.11 Quadient Group

11.11.1 Quadient Group Company Detail

11.11.2 Quadient Group Business Overview

11.11.3 Quadient Group Customer Journey Management Introduction

11.11.4 Quadient Group Revenue in Customer Journey Management Business (2018-2023)

11.11.5 Quadient Group Recent Development

11.12 Salesforce.com, Inc.

11.12.1 Salesforce.com, Inc. Company Detail

11.12.2 Salesforce.com, Inc. Business Overview

11.12.3 Salesforce.com, Inc. Customer Journey Management Introduction

11.12.4 Salesforce.com, Inc. Revenue in Customer Journey Management Business (2018-2023)

11.12.5 Salesforce.com, Inc. Recent Development

11.13 SAP SE

11.13.1 SAP SE Company Detail

11.13.2 SAP SE Business Overview

11.13.3 SAP SE Customer Journey Management Introduction

11.13.4 SAP SE Revenue in Customer Journey Management Business (2018-2023)

11.13.5 SAP SE Recent Development

11.14 SAS Institute Inc.

11.14.1 SAS Institute Inc. Company Detail

11.14.2 SAS Institute Inc. Business Overview

11.14.3 SAS Institute Inc. Customer Journey Management Introduction

11.14.4 SAS Institute Inc. Revenue in Customer Journey Management Business (2018-2023)

11.14.5 SAS Institute Inc. Recent Development

11.15 SVMK Inc.

11.15.1 SVMK Inc. Company Detail

11.15.2 SVMK Inc. Business Overview

11.15.3 SVMK Inc. Customer Journey Management Introduction

11.15.4 SVMK Inc. Revenue in Customer Journey Management Business (2018-2023)

11.15.5 SVMK Inc. Recent Development

11.16 Thematic Analysis Inc.

11.16.1 Thematic Analysis Inc. Company Detail

11.16.2 Thematic Analysis Inc. Business Overview

11.16.3 Thematic Analysis Inc. Customer Journey Management Introduction

11.16.4 Thematic Analysis Inc. Revenue in Customer Journey Management Business (2018-2023)

11.16.5 Thematic Analysis Inc. Recent Development

11.17 Totango, Inc.

11.17.1 Totango, Inc. Company Detail

11.17.2 Totango, Inc. Business Overview

11.17.3 Totango, Inc. Customer Journey Management Introduction

11.17.4 Totango, Inc. Revenue in Customer Journey Management Business (2018-2023)

11.17.5 Totango, Inc. Recent Development

11.18 UXPressia Inc.

11.18.1 UXPressia Inc. Company Detail

11.18.2 UXPressia Inc. Business Overview

11.18.3 UXPressia Inc. Customer Journey Management Introduction

11.18.4 UXPressia Inc. Revenue in Customer Journey Management Business (2018-2023)

11.18.5 UXPressia Inc. Recent Development

11.19 Verint group

11.19.1 Verint group Company Detail

11.19.2 Verint group Business Overview

11.19.3 Verint group Customer Journey Management Introduction

11.19.4 Verint group Revenue in Customer Journey Management Business (2018-2023)

11.19.5 Verint group Recent Development

11.20 WalkMe Inc

11.20.1 WalkMe Inc Company Detail

11.20.2 WalkMe Inc Business Overview

11.20.3 WalkMe Inc Customer Journey Management Introduction

11.20.4 WalkMe Inc Revenue in Customer Journey Management Business (2018-2023)

11.20.5 WalkMe Inc Recent Development

11.21 Zendesk Inc.

11.21.1 Zendesk Inc. Company Detail

11.21.2 Zendesk Inc. Business Overview

11.21.3 Zendesk Inc. Customer Journey Management Introduction

11.21.4 Zendesk Inc. Revenue in Customer Journey Management Business (2018-2023)

11.21.5 Zendesk Inc. Recent Development

11.22 Zoho Corporation Pvt. Ltd

11.22.1 Zoho Corporation Pvt. Ltd Company Detail

11.22.2 Zoho Corporation Pvt. Ltd Business Overview

11.22.3 Zoho Corporation Pvt. Ltd Customer Journey Management Introduction

11.22.4 Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2018-2023)

11.22.5 Zoho Corporation Pvt. Ltd Recent Development

11.23 Qmatic

11.23.1 Qmatic Company Detail

11.23.2 Qmatic Business Overview

11.23.3 Qmatic Customer Journey Management Introduction

11.23.4 Qmatic Revenue in Customer Journey Management Business (2018-2023)

11.23.5 Qmatic Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Customer Journey Management Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Cloud-based

    Table 3. Key Players of On-premise

    Table 4. Global Customer Journey Management Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Customer Journey Management Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Customer Journey Management Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Customer Journey Management Market Share by Region (2018-2023)

    Table 8. Global Customer Journey Management Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Customer Journey Management Market Share by Region (2024-2029)

    Table 10. Customer Journey Management Market Trends

    Table 11. Customer Journey Management Market Drivers

    Table 12. Customer Journey Management Market Challenges

    Table 13. Customer Journey Management Market Restraints

    Table 14. Global Customer Journey Management Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Customer Journey Management Market Share by Players (2018-2023)

    Table 16. Global Top Customer Journey Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Management as of 2022)

    Table 17. Ranking of Global Top Customer Journey Management Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Customer Journey Management Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Customer Journey Management Product Solution and Service

    Table 21. Date of Enter into Customer Journey Management Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Customer Journey Management Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Customer Journey Management Revenue Market Share by Type (2018-2023)

    Table 25. Global Customer Journey Management Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Customer Journey Management Revenue Market Share by Type (2024-2029)

    Table 27. Global Customer Journey Management Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Customer Journey Management Revenue Market Share by Application (2018-2023)

    Table 29. Global Customer Journey Management Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Customer Journey Management Revenue Market Share by Application (2024-2029)

    Table 31. North America Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Customer Journey Management Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Customer Journey Management Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Customer Journey Management Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Customer Journey Management Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Customer Journey Management Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Customer Journey Management Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Customer Journey Management Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Customer Journey Management Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Customer Journey Management Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Customer Journey Management Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Customer Journey Management Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Adob​​e Inc. Company Detail

    Table 47. Adob​​e Inc. Business Overview

    Table 48. Adob​​e Inc. Customer Journey Management Product

    Table 49. Adob​​e Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 50. Adob​​e Inc. Recent Development

    Table 51. CustomerThink Corp. Company Detail

    Table 52. CustomerThink Corp. Business Overview

    Table 53. CustomerThink Corp. Customer Journey Management Product

    Table 54. CustomerThink Corp. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 55. CustomerThink Corp. Recent Development

    Table 56. Genesys Company Detail

    Table 57. Genesys Business Overview

    Table 58. Genesys Customer Journey Management Product

    Table 59. Genesys Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 60. Genesys Recent Development

    Table 61. HCL Technologies Limited Company Detail

    Table 62. HCL Technologies Limited Business Overview

    Table 63. HCL Technologies Limited Customer Journey Management Product

    Table 64. HCL Technologies Limited Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 65. HCL Technologies Limited Recent Development

    Table 66. Medallia Inc. Company Detail

    Table 67. Medallia Inc. Business Overview

    Table 68. Medallia Inc. Customer Journey Management Product

    Table 69. Medallia Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 70. Medallia Inc. Recent Development

    Table 71. MoEngage, Inc. Company Detail

    Table 72. MoEngage, Inc. Business Overview

    Table 73. MoEngage, Inc. Customer Journey Management Product

    Table 74. MoEngage, Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 75. MoEngage, Inc. Recent Development

    Table 76. NEC Corporation Company Detail

    Table 77. NEC Corporation Business Overview

    Table 78. NEC Corporation Customer Journey Management Product

    Table 79. NEC Corporation Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 80. NEC Corporation Recent Development

    Table 81. NICE Ltd. Company Detail

    Table 82. NICE Ltd. Business Overview

    Table 83. NICE Ltd. Customer Journey Management Product

    Table 84. NICE Ltd. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 85. NICE Ltd. Recent Development

    Table 86. Oracle Corporation Company Detail

    Table 87. Oracle Corporation Business Overview

    Table 88. Oracle Corporation Customer Journey Management Product

    Table 89. Oracle Corporation Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 90. Oracle Corporation Recent Development

    Table 91. Pegasystems Inc. Company Detail

    Table 92. Pegasystems Inc. Business Overview

    Table 93. Pegasystems Inc. Customer Journey Management Product

    Table 94. Pegasystems Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 95. Pegasystems Inc. Recent Development

    Table 96. Quadient Group Company Detail

    Table 97. Quadient Group Business Overview

    Table 98. Quadient Group Customer Journey Management Product

    Table 99. Quadient Group Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 100. Quadient Group Recent Development

    Table 101. Salesforce.com, Inc. Company Detail

    Table 102. Salesforce.com, Inc. Business Overview

    Table 103. Salesforce.com, Inc. Customer Journey Management Product

    Table 104. Salesforce.com, Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 105. Salesforce.com, Inc. Recent Development

    Table 106. SAP SE Company Detail

    Table 107. SAP SE Business Overview

    Table 108. SAP SE Customer Journey Management Product

    Table 109. SAP SE Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 110. SAP SE Recent Development

    Table 111. SAS Institute Inc. Company Detail

    Table 112. SAS Institute Inc. Business Overview

    Table 113. SAS Institute Inc. Customer Journey Management Product

    Table 114. SAS Institute Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 115. SAS Institute Inc. Recent Development

    Table 116. SVMK Inc. Company Detail

    Table 117. SVMK Inc. Business Overview

    Table 118. SVMK Inc. Customer Journey Management Product

    Table 119. SVMK Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 120. SVMK Inc. Recent Development

    Table 121. Thematic Analysis Inc. Company Detail

    Table 122. Thematic Analysis Inc. Business Overview

    Table 123. Thematic Analysis Inc. Customer Journey Management Product

    Table 124. Thematic Analysis Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 125. Thematic Analysis Inc. Recent Development

    Table 126. Totango, Inc. Company Detail

    Table 127. Totango, Inc. Business Overview

    Table 128. Totango, Inc. Customer Journey Management Product

    Table 129. Totango, Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 130. Totango, Inc. Recent Development

    Table 131. UXPressia Inc. Company Detail

    Table 132. UXPressia Inc. Business Overview

    Table 133. UXPressia Inc. Customer Journey Management Product

    Table 134. UXPressia Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 135. UXPressia Inc. Recent Development

    Table 136. Verint group Company Detail

    Table 137. Verint group Business Overview

    Table 138. Verint group Customer Journey Management Product

    Table 139. Verint group Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 140. Verint group Recent Development

    Table 141. WalkMe Inc Company Detail

    Table 142. WalkMe Inc Business Overview

    Table 143. WalkMe Inc Customer Journey Management Product

    Table 144. WalkMe Inc Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 145. WalkMe Inc Recent Development

    Table 146. Zendesk Inc. Company Detail

    Table 147. Zendesk Inc. Business Overview

    Table 148. Zendesk Inc. Customer Journey Management Product

    Table 149. Zendesk Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 150. Zendesk Inc. Recent Development

    Table 151. Zoho Corporation Pvt. Ltd Company Detail

    Table 152. Zoho Corporation Pvt. Ltd Business Overview

    Table 153. Zoho Corporation Pvt. Ltd Customer Journey Management Product

    Table 154. Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 155. Zoho Corporation Pvt. Ltd Recent Development

    Table 156. Qmatic Company Detail

    Table 157. Qmatic Business Overview

    Table 158. Qmatic Customer Journey Management Product

    Table 159. Qmatic Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)

    Table 160. Qmatic Recent Development

    Table 161. Research Programs/Design for This Report

    Table 162. Key Data Information from Secondary Sources

    Table 163. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Customer Journey Management Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Customer Journey Management Market Share by Type: 2022 VS 2029

    Figure 3. Cloud-based Features

    Figure 4. On-premise Features

    Figure 5. Global Customer Journey Management Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Customer Journey Management Market Share by Application: 2022 VS 2029

    Figure 7. Automotive and Transport Case Studies

    Figure 8. Business and Finance Case Studies

    Figure 9. Chemicals Case Studies

    Figure 10. Consumer Goods and Services Case Studies

    Figure 11. Food and Beverage Case Studies

    Figure 12. Government and Public Sector Case Studies

    Figure 13. Others Case Studies

    Figure 14. Customer Journey Management Report Years Considered

    Figure 15. Global Customer Journey Management Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 16. Global Customer Journey Management Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 17. Global Customer Journey Management Market Share by Region: 2022 VS 2029

    Figure 18. Global Customer Journey Management Market Share by Players in 2022

    Figure 19. Global Top Customer Journey Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Management as of 2022)

    Figure 20. The Top 10 and 5 Players Market Share by Customer Journey Management Revenue in 2022

    Figure 21. North America Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 22. North America Customer Journey Management Market Share by Country (2018-2029)

    Figure 23. United States Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. Canada Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Europe Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Europe Customer Journey Management Market Share by Country (2018-2029)

    Figure 27. Germany Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. France Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. U.K. Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. Italy Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Russia Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Nordic Countries Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Asia-Pacific Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. Asia-Pacific Customer Journey Management Market Share by Region (2018-2029)

    Figure 35. China Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Japan Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. South Korea Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. Southeast Asia Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. India Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Australia Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Latin America Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 42. Latin America Customer Journey Management Market Share by Country (2018-2029)

    Figure 43. Mexico Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Brazil Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Middle East & Africa Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 46. Middle East & Africa Customer Journey Management Market Share by Country (2018-2029)

    Figure 47. Turkey Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 48. Saudi Arabia Customer Journey Management Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 49. Adob​​e Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 50. CustomerThink Corp. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 51. Genesys Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 52. HCL Technologies Limited Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 53. Medallia Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 54. MoEngage, Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 55. NEC Corporation Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 56. NICE Ltd. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 57. Oracle Corporation Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 58. Pegasystems Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 59. Quadient Group Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 60. Salesforce.com, Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 61. SAP SE Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 62. SAS Institute Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 63. SVMK Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 64. Thematic Analysis Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 65. Totango, Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 66. UXPressia Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 67. Verint group Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 68. WalkMe Inc Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 69. Zendesk Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 70. Zoho Corporation Pvt. Ltd Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 71. Qmatic Revenue Growth Rate in Customer Journey Management Business (2018-2023)

    Figure 72. Bottom-up and Top-down Approaches for This Report

    Figure 73. Data Triangulation

    Figure 74. Key Executives Interviewed