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Global Customer Engagement Tools Market Research Report 2025
Published Date: September 2025
|
Report Code: QYRE-Auto-6O17086
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Global Customer Engagement Tools Market Research Report 2024
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Global Customer Engagement Tools Market Research Report 2025

Code: QYRE-Auto-6O17086
Report
September 2025
Pages:114
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Avaya
Intercom
Zoho
Calabrio
ContactEngine
Crisp Software
Dixa
Doxim
Drift
Freshworks
Genesys
Gladly
Heap
Help Scout
Hiver
Hotjar
HubSpot
IBM
Kustomer
Medallia
Mixpanel
Oracle
Quiq
Ringcentral
Salesforce
SAP
Slack
Typeform
Userpilot
Zendesk

Customer Engagement Tools Market

The global market for Customer Engagement Tools was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
Customer Engagement Tools is a software platform designed to improve customer-business relationships through different types of engagement, such as user onboarding, customer support, customer success, self-service support, and more. Use Customer Engagement Tools to improve your customer experience by making your customer interactions more contextual, personalized, and relevant.
North American market for Customer Engagement Tools is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Customer Engagement Tools is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Customer Engagement Tools in Large Enterprises is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Customer Engagement Tools include Avaya, Intercom, Zoho, Calabrio, ContactEngine, Crisp Software, Dixa, Doxim, Drift, Freshworks, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Engagement Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Engagement Tools.
The Customer Engagement Tools market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Engagement Tools market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Engagement Tools companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Engagement Tools Market Report

Report Metric Details
Report Name Customer Engagement Tools Market
Segment by Type
  • On-premise
  • Cloud-based
Segment by Application
  • Large Enterprises
  • SMEs
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Avaya, Intercom, Zoho, Calabrio, ContactEngine, Crisp Software, Dixa, Doxim, Drift, Freshworks, Genesys, Gladly, Heap, Help Scout, Hiver, Hotjar, HubSpot, IBM, Kustomer, Medallia, Mixpanel, Oracle, Quiq, RingCentral, Salesforce, SAP, Slack, Typeform, Userpilot, Zendesk
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Engagement Tools company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Customer Engagement Tools Market report?

Ans: The main players in the Customer Engagement Tools Market are Avaya, Intercom, Zoho, Calabrio, ContactEngine, Crisp Software, Dixa, Doxim, Drift, Freshworks, Genesys, Gladly, Heap, Help Scout, Hiver, Hotjar, HubSpot, IBM, Kustomer, Medallia, Mixpanel, Oracle, Quiq, RingCentral, Salesforce, SAP, Slack, Typeform, Userpilot, Zendesk

What are the Application segmentation covered in the Customer Engagement Tools Market report?

Ans: The Applications covered in the Customer Engagement Tools Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Customer Engagement Tools Market report?

Ans: The Types covered in the Customer Engagement Tools Market report are On-premise, Cloud-based

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Engagement Tools Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 On-premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Customer Engagement Tools Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Engagement Tools Market Perspective (2020-2031)
2.2 Global Customer Engagement Tools Growth Trends by Region
2.2.1 Global Customer Engagement Tools Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Engagement Tools Historic Market Size by Region (2020-2025)
2.2.3 Customer Engagement Tools Forecasted Market Size by Region (2026-2031)
2.3 Customer Engagement Tools Market Dynamics
2.3.1 Customer Engagement Tools Industry Trends
2.3.2 Customer Engagement Tools Market Drivers
2.3.3 Customer Engagement Tools Market Challenges
2.3.4 Customer Engagement Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Engagement Tools Players by Revenue
3.1.1 Global Top Customer Engagement Tools Players by Revenue (2020-2025)
3.1.2 Global Customer Engagement Tools Revenue Market Share by Players (2020-2025)
3.2 Global Customer Engagement Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Engagement Tools Revenue
3.4 Global Customer Engagement Tools Market Concentration Ratio
3.4.1 Global Customer Engagement Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Tools Revenue in 2024
3.5 Global Key Players of Customer Engagement Tools Head office and Area Served
3.6 Global Key Players of Customer Engagement Tools, Product and Application
3.7 Global Key Players of Customer Engagement Tools, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Engagement Tools Breakdown Data by Type
4.1 Global Customer Engagement Tools Historic Market Size by Type (2020-2025)
4.2 Global Customer Engagement Tools Forecasted Market Size by Type (2026-2031)
5 Customer Engagement Tools Breakdown Data by Application
5.1 Global Customer Engagement Tools Historic Market Size by Application (2020-2025)
5.2 Global Customer Engagement Tools Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Engagement Tools Market Size (2020-2031)
6.2 North America Customer Engagement Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Engagement Tools Market Size by Country (2020-2025)
6.4 North America Customer Engagement Tools Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Engagement Tools Market Size (2020-2031)
7.2 Europe Customer Engagement Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Engagement Tools Market Size by Country (2020-2025)
7.4 Europe Customer Engagement Tools Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Engagement Tools Market Size (2020-2031)
8.2 Asia-Pacific Customer Engagement Tools Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Engagement Tools Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Engagement Tools Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Engagement Tools Market Size (2020-2031)
9.2 Latin America Customer Engagement Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Engagement Tools Market Size by Country (2020-2025)
9.4 Latin America Customer Engagement Tools Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Engagement Tools Market Size (2020-2031)
10.2 Middle East & Africa Customer Engagement Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Engagement Tools Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Engagement Tools Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Avaya
11.1.1 Avaya Company Details
11.1.2 Avaya Business Overview
11.1.3 Avaya Customer Engagement Tools Introduction
11.1.4 Avaya Revenue in Customer Engagement Tools Business (2020-2025)
11.1.5 Avaya Recent Development
11.2 Intercom
11.2.1 Intercom Company Details
11.2.2 Intercom Business Overview
11.2.3 Intercom Customer Engagement Tools Introduction
11.2.4 Intercom Revenue in Customer Engagement Tools Business (2020-2025)
11.2.5 Intercom Recent Development
11.3 Zoho
11.3.1 Zoho Company Details
11.3.2 Zoho Business Overview
11.3.3 Zoho Customer Engagement Tools Introduction
11.3.4 Zoho Revenue in Customer Engagement Tools Business (2020-2025)
11.3.5 Zoho Recent Development
11.4 Calabrio
11.4.1 Calabrio Company Details
11.4.2 Calabrio Business Overview
11.4.3 Calabrio Customer Engagement Tools Introduction
11.4.4 Calabrio Revenue in Customer Engagement Tools Business (2020-2025)
11.4.5 Calabrio Recent Development
11.5 ContactEngine
11.5.1 ContactEngine Company Details
11.5.2 ContactEngine Business Overview
11.5.3 ContactEngine Customer Engagement Tools Introduction
11.5.4 ContactEngine Revenue in Customer Engagement Tools Business (2020-2025)
11.5.5 ContactEngine Recent Development
11.6 Crisp Software
11.6.1 Crisp Software Company Details
11.6.2 Crisp Software Business Overview
11.6.3 Crisp Software Customer Engagement Tools Introduction
11.6.4 Crisp Software Revenue in Customer Engagement Tools Business (2020-2025)
11.6.5 Crisp Software Recent Development
11.7 Dixa
11.7.1 Dixa Company Details
11.7.2 Dixa Business Overview
11.7.3 Dixa Customer Engagement Tools Introduction
11.7.4 Dixa Revenue in Customer Engagement Tools Business (2020-2025)
11.7.5 Dixa Recent Development
11.8 Doxim
11.8.1 Doxim Company Details
11.8.2 Doxim Business Overview
11.8.3 Doxim Customer Engagement Tools Introduction
11.8.4 Doxim Revenue in Customer Engagement Tools Business (2020-2025)
11.8.5 Doxim Recent Development
11.9 Drift
11.9.1 Drift Company Details
11.9.2 Drift Business Overview
11.9.3 Drift Customer Engagement Tools Introduction
11.9.4 Drift Revenue in Customer Engagement Tools Business (2020-2025)
11.9.5 Drift Recent Development
11.10 Freshworks
11.10.1 Freshworks Company Details
11.10.2 Freshworks Business Overview
11.10.3 Freshworks Customer Engagement Tools Introduction
11.10.4 Freshworks Revenue in Customer Engagement Tools Business (2020-2025)
11.10.5 Freshworks Recent Development
11.11 Genesys
11.11.1 Genesys Company Details
11.11.2 Genesys Business Overview
11.11.3 Genesys Customer Engagement Tools Introduction
11.11.4 Genesys Revenue in Customer Engagement Tools Business (2020-2025)
11.11.5 Genesys Recent Development
11.12 Gladly
11.12.1 Gladly Company Details
11.12.2 Gladly Business Overview
11.12.3 Gladly Customer Engagement Tools Introduction
11.12.4 Gladly Revenue in Customer Engagement Tools Business (2020-2025)
11.12.5 Gladly Recent Development
11.13 Heap
11.13.1 Heap Company Details
11.13.2 Heap Business Overview
11.13.3 Heap Customer Engagement Tools Introduction
11.13.4 Heap Revenue in Customer Engagement Tools Business (2020-2025)
11.13.5 Heap Recent Development
11.14 Help Scout
11.14.1 Help Scout Company Details
11.14.2 Help Scout Business Overview
11.14.3 Help Scout Customer Engagement Tools Introduction
11.14.4 Help Scout Revenue in Customer Engagement Tools Business (2020-2025)
11.14.5 Help Scout Recent Development
11.15 Hiver
11.15.1 Hiver Company Details
11.15.2 Hiver Business Overview
11.15.3 Hiver Customer Engagement Tools Introduction
11.15.4 Hiver Revenue in Customer Engagement Tools Business (2020-2025)
11.15.5 Hiver Recent Development
11.16 Hotjar
11.16.1 Hotjar Company Details
11.16.2 Hotjar Business Overview
11.16.3 Hotjar Customer Engagement Tools Introduction
11.16.4 Hotjar Revenue in Customer Engagement Tools Business (2020-2025)
11.16.5 Hotjar Recent Development
11.17 HubSpot
11.17.1 HubSpot Company Details
11.17.2 HubSpot Business Overview
11.17.3 HubSpot Customer Engagement Tools Introduction
11.17.4 HubSpot Revenue in Customer Engagement Tools Business (2020-2025)
11.17.5 HubSpot Recent Development
11.18 IBM
11.18.1 IBM Company Details
11.18.2 IBM Business Overview
11.18.3 IBM Customer Engagement Tools Introduction
11.18.4 IBM Revenue in Customer Engagement Tools Business (2020-2025)
11.18.5 IBM Recent Development
11.19 Kustomer
11.19.1 Kustomer Company Details
11.19.2 Kustomer Business Overview
11.19.3 Kustomer Customer Engagement Tools Introduction
11.19.4 Kustomer Revenue in Customer Engagement Tools Business (2020-2025)
11.19.5 Kustomer Recent Development
11.20 Medallia
11.20.1 Medallia Company Details
11.20.2 Medallia Business Overview
11.20.3 Medallia Customer Engagement Tools Introduction
11.20.4 Medallia Revenue in Customer Engagement Tools Business (2020-2025)
11.20.5 Medallia Recent Development
11.21 Mixpanel
11.21.1 Mixpanel Company Details
11.21.2 Mixpanel Business Overview
11.21.3 Mixpanel Customer Engagement Tools Introduction
11.21.4 Mixpanel Revenue in Customer Engagement Tools Business (2020-2025)
11.21.5 Mixpanel Recent Development
11.22 Oracle
11.22.1 Oracle Company Details
11.22.2 Oracle Business Overview
11.22.3 Oracle Customer Engagement Tools Introduction
11.22.4 Oracle Revenue in Customer Engagement Tools Business (2020-2025)
11.22.5 Oracle Recent Development
11.23 Quiq
11.23.1 Quiq Company Details
11.23.2 Quiq Business Overview
11.23.3 Quiq Customer Engagement Tools Introduction
11.23.4 Quiq Revenue in Customer Engagement Tools Business (2020-2025)
11.23.5 Quiq Recent Development
11.24 RingCentral
11.24.1 RingCentral Company Details
11.24.2 RingCentral Business Overview
11.24.3 RingCentral Customer Engagement Tools Introduction
11.24.4 RingCentral Revenue in Customer Engagement Tools Business (2020-2025)
11.24.5 RingCentral Recent Development
11.25 Salesforce
11.25.1 Salesforce Company Details
11.25.2 Salesforce Business Overview
11.25.3 Salesforce Customer Engagement Tools Introduction
11.25.4 Salesforce Revenue in Customer Engagement Tools Business (2020-2025)
11.25.5 Salesforce Recent Development
11.26 SAP
11.26.1 SAP Company Details
11.26.2 SAP Business Overview
11.26.3 SAP Customer Engagement Tools Introduction
11.26.4 SAP Revenue in Customer Engagement Tools Business (2020-2025)
11.26.5 SAP Recent Development
11.27 Slack
11.27.1 Slack Company Details
11.27.2 Slack Business Overview
11.27.3 Slack Customer Engagement Tools Introduction
11.27.4 Slack Revenue in Customer Engagement Tools Business (2020-2025)
11.27.5 Slack Recent Development
11.28 Typeform
11.28.1 Typeform Company Details
11.28.2 Typeform Business Overview
11.28.3 Typeform Customer Engagement Tools Introduction
11.28.4 Typeform Revenue in Customer Engagement Tools Business (2020-2025)
11.28.5 Typeform Recent Development
11.29 Userpilot
11.29.1 Userpilot Company Details
11.29.2 Userpilot Business Overview
11.29.3 Userpilot Customer Engagement Tools Introduction
11.29.4 Userpilot Revenue in Customer Engagement Tools Business (2020-2025)
11.29.5 Userpilot Recent Development
11.30 Zendesk
11.30.1 Zendesk Company Details
11.30.2 Zendesk Business Overview
11.30.3 Zendesk Customer Engagement Tools Introduction
11.30.4 Zendesk Revenue in Customer Engagement Tools Business (2020-2025)
11.30.5 Zendesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Avaya
Intercom
Zoho
Calabrio
ContactEngine
Crisp Software
Dixa
Doxim
Drift
Freshworks
Genesys
Gladly
Heap
Help Scout
Hiver
Hotjar
HubSpot
IBM
Kustomer
Medallia
Mixpanel
Oracle
Quiq
Ringcentral
Salesforce
SAP
Slack
Typeform
Userpilot
Zendesk
List of Tables
 Table 1. Global Customer Engagement Tools Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of On-premise
 Table 3. Key Players of Cloud-based
 Table 4. Global Customer Engagement Tools Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 5. Global Customer Engagement Tools Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global Customer Engagement Tools Market Size by Region (2020-2025) & (US$ Million)
 Table 7. Global Customer Engagement Tools Market Share by Region (2020-2025)
 Table 8. Global Customer Engagement Tools Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 9. Global Customer Engagement Tools Market Share by Region (2026-2031)
 Table 10. Customer Engagement Tools Market Trends
 Table 11. Customer Engagement Tools Market Drivers
 Table 12. Customer Engagement Tools Market Challenges
 Table 13. Customer Engagement Tools Market Restraints
 Table 14. Global Customer Engagement Tools Revenue by Players (2020-2025) & (US$ Million)
 Table 15. Global Customer Engagement Tools Market Share by Players (2020-2025)
 Table 16. Global Top Customer Engagement Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Tools as of 2024)
 Table 17. Ranking of Global Top Customer Engagement Tools Companies by Revenue (US$ Million) in 2024
 Table 18. Global 5 Largest Players Market Share by Customer Engagement Tools Revenue (CR5 and HHI) & (2020-2025)
 Table 19. Global Key Players of Customer Engagement Tools, Headquarters and Area Served
 Table 20. Global Key Players of Customer Engagement Tools, Product and Application
 Table 21. Global Key Players of Customer Engagement Tools, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global Customer Engagement Tools Market Size by Type (2020-2025) & (US$ Million)
 Table 24. Global Customer Engagement Tools Revenue Market Share by Type (2020-2025)
 Table 25. Global Customer Engagement Tools Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 26. Global Customer Engagement Tools Revenue Market Share by Type (2026-2031)
 Table 27. Global Customer Engagement Tools Market Size by Application (2020-2025) & (US$ Million)
 Table 28. Global Customer Engagement Tools Revenue Market Share by Application (2020-2025)
 Table 29. Global Customer Engagement Tools Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 30. Global Customer Engagement Tools Revenue Market Share by Application (2026-2031)
 Table 31. North America Customer Engagement Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 32. North America Customer Engagement Tools Market Size by Country (2020-2025) & (US$ Million)
 Table 33. North America Customer Engagement Tools Market Size by Country (2026-2031) & (US$ Million)
 Table 34. Europe Customer Engagement Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. Europe Customer Engagement Tools Market Size by Country (2020-2025) & (US$ Million)
 Table 36. Europe Customer Engagement Tools Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Asia-Pacific Customer Engagement Tools Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Asia-Pacific Customer Engagement Tools Market Size by Region (2020-2025) & (US$ Million)
 Table 39. Asia-Pacific Customer Engagement Tools Market Size by Region (2026-2031) & (US$ Million)
 Table 40. Latin America Customer Engagement Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Latin America Customer Engagement Tools Market Size by Country (2020-2025) & (US$ Million)
 Table 42. Latin America Customer Engagement Tools Market Size by Country (2026-2031) & (US$ Million)
 Table 43. Middle East & Africa Customer Engagement Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Middle East & Africa Customer Engagement Tools Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Middle East & Africa Customer Engagement Tools Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Avaya Company Details
 Table 47. Avaya Business Overview
 Table 48. Avaya Customer Engagement Tools Product
 Table 49. Avaya Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 50. Avaya Recent Development
 Table 51. Intercom Company Details
 Table 52. Intercom Business Overview
 Table 53. Intercom Customer Engagement Tools Product
 Table 54. Intercom Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 55. Intercom Recent Development
 Table 56. Zoho Company Details
 Table 57. Zoho Business Overview
 Table 58. Zoho Customer Engagement Tools Product
 Table 59. Zoho Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 60. Zoho Recent Development
 Table 61. Calabrio Company Details
 Table 62. Calabrio Business Overview
 Table 63. Calabrio Customer Engagement Tools Product
 Table 64. Calabrio Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 65. Calabrio Recent Development
 Table 66. ContactEngine Company Details
 Table 67. ContactEngine Business Overview
 Table 68. ContactEngine Customer Engagement Tools Product
 Table 69. ContactEngine Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 70. ContactEngine Recent Development
 Table 71. Crisp Software Company Details
 Table 72. Crisp Software Business Overview
 Table 73. Crisp Software Customer Engagement Tools Product
 Table 74. Crisp Software Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 75. Crisp Software Recent Development
 Table 76. Dixa Company Details
 Table 77. Dixa Business Overview
 Table 78. Dixa Customer Engagement Tools Product
 Table 79. Dixa Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 80. Dixa Recent Development
 Table 81. Doxim Company Details
 Table 82. Doxim Business Overview
 Table 83. Doxim Customer Engagement Tools Product
 Table 84. Doxim Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 85. Doxim Recent Development
 Table 86. Drift Company Details
 Table 87. Drift Business Overview
 Table 88. Drift Customer Engagement Tools Product
 Table 89. Drift Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 90. Drift Recent Development
 Table 91. Freshworks Company Details
 Table 92. Freshworks Business Overview
 Table 93. Freshworks Customer Engagement Tools Product
 Table 94. Freshworks Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 95. Freshworks Recent Development
 Table 96. Genesys Company Details
 Table 97. Genesys Business Overview
 Table 98. Genesys Customer Engagement Tools Product
 Table 99. Genesys Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 100. Genesys Recent Development
 Table 101. Gladly Company Details
 Table 102. Gladly Business Overview
 Table 103. Gladly Customer Engagement Tools Product
 Table 104. Gladly Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 105. Gladly Recent Development
 Table 106. Heap Company Details
 Table 107. Heap Business Overview
 Table 108. Heap Customer Engagement Tools Product
 Table 109. Heap Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 110. Heap Recent Development
 Table 111. Help Scout Company Details
 Table 112. Help Scout Business Overview
 Table 113. Help Scout Customer Engagement Tools Product
 Table 114. Help Scout Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 115. Help Scout Recent Development
 Table 116. Hiver Company Details
 Table 117. Hiver Business Overview
 Table 118. Hiver Customer Engagement Tools Product
 Table 119. Hiver Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 120. Hiver Recent Development
 Table 121. Hotjar Company Details
 Table 122. Hotjar Business Overview
 Table 123. Hotjar Customer Engagement Tools Product
 Table 124. Hotjar Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 125. Hotjar Recent Development
 Table 126. HubSpot Company Details
 Table 127. HubSpot Business Overview
 Table 128. HubSpot Customer Engagement Tools Product
 Table 129. HubSpot Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 130. HubSpot Recent Development
 Table 131. IBM Company Details
 Table 132. IBM Business Overview
 Table 133. IBM Customer Engagement Tools Product
 Table 134. IBM Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 135. IBM Recent Development
 Table 136. Kustomer Company Details
 Table 137. Kustomer Business Overview
 Table 138. Kustomer Customer Engagement Tools Product
 Table 139. Kustomer Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 140. Kustomer Recent Development
 Table 141. Medallia Company Details
 Table 142. Medallia Business Overview
 Table 143. Medallia Customer Engagement Tools Product
 Table 144. Medallia Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 145. Medallia Recent Development
 Table 146. Mixpanel Company Details
 Table 147. Mixpanel Business Overview
 Table 148. Mixpanel Customer Engagement Tools Product
 Table 149. Mixpanel Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 150. Mixpanel Recent Development
 Table 151. Oracle Company Details
 Table 152. Oracle Business Overview
 Table 153. Oracle Customer Engagement Tools Product
 Table 154. Oracle Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 155. Oracle Recent Development
 Table 156. Quiq Company Details
 Table 157. Quiq Business Overview
 Table 158. Quiq Customer Engagement Tools Product
 Table 159. Quiq Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 160. Quiq Recent Development
 Table 161. RingCentral Company Details
 Table 162. RingCentral Business Overview
 Table 163. RingCentral Customer Engagement Tools Product
 Table 164. RingCentral Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 165. RingCentral Recent Development
 Table 166. Salesforce Company Details
 Table 167. Salesforce Business Overview
 Table 168. Salesforce Customer Engagement Tools Product
 Table 169. Salesforce Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 170. Salesforce Recent Development
 Table 171. SAP Company Details
 Table 172. SAP Business Overview
 Table 173. SAP Customer Engagement Tools Product
 Table 174. SAP Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 175. SAP Recent Development
 Table 176. Slack Company Details
 Table 177. Slack Business Overview
 Table 178. Slack Customer Engagement Tools Product
 Table 179. Slack Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 180. Slack Recent Development
 Table 181. Typeform Company Details
 Table 182. Typeform Business Overview
 Table 183. Typeform Customer Engagement Tools Product
 Table 184. Typeform Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 185. Typeform Recent Development
 Table 186. Userpilot Company Details
 Table 187. Userpilot Business Overview
 Table 188. Userpilot Customer Engagement Tools Product
 Table 189. Userpilot Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 190. Userpilot Recent Development
 Table 191. Zendesk Company Details
 Table 192. Zendesk Business Overview
 Table 193. Zendesk Customer Engagement Tools Product
 Table 194. Zendesk Revenue in Customer Engagement Tools Business (2020-2025) & (US$ Million)
 Table 195. Zendesk Recent Development
 Table 196. Research Programs/Design for This Report
 Table 197. Key Data Information from Secondary Sources
 Table 198. Key Data Information from Primary Sources
 Table 199. Authors List of This Report


List of Figures
 Figure 1. Customer Engagement Tools Picture
 Figure 2. Global Customer Engagement Tools Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Customer Engagement Tools Market Share by Type: 2024 VS 2031
 Figure 4. On-premise Features
 Figure 5. Cloud-based Features
 Figure 6. Global Customer Engagement Tools Market Size by Application (2020-2031) & (US$ Million)
 Figure 7. Global Customer Engagement Tools Market Share by Application: 2024 VS 2031
 Figure 8. Large Enterprises Case Studies
 Figure 9. SMEs Case Studies
 Figure 10. Customer Engagement Tools Report Years Considered
 Figure 11. Global Customer Engagement Tools Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 12. Global Customer Engagement Tools Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 13. Global Customer Engagement Tools Market Share by Region: 2024 VS 2031
 Figure 14. Global Customer Engagement Tools Market Share by Players in 2024
 Figure 15. Global Top Customer Engagement Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Tools as of 2024)
 Figure 16. The Top 10 and 5 Players Market Share by Customer Engagement Tools Revenue in 2024
 Figure 17. North America Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 18. North America Customer Engagement Tools Market Share by Country (2020-2031)
 Figure 19. United States Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 20. Canada Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. Europe Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Europe Customer Engagement Tools Market Share by Country (2020-2031)
 Figure 23. Germany Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. France Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. U.K. Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. Italy Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Russia Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Nordic Countries Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Asia-Pacific Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Asia-Pacific Customer Engagement Tools Market Share by Region (2020-2031)
 Figure 31. China Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Japan Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. South Korea Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Southeast Asia Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. India Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. Australia Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Latin America Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Latin America Customer Engagement Tools Market Share by Country (2020-2031)
 Figure 39. Mexico Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Brazil Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Middle East & Africa Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Middle East & Africa Customer Engagement Tools Market Share by Country (2020-2031)
 Figure 43. Turkey Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Saudi Arabia Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. UAE Customer Engagement Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Avaya Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 47. Intercom Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 48. Zoho Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 49. Calabrio Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 50. ContactEngine Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 51. Crisp Software Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 52. Dixa Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 53. Doxim Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 54. Drift Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 55. Freshworks Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 56. Genesys Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 57. Gladly Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 58. Heap Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 59. Help Scout Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 60. Hiver Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 61. Hotjar Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 62. HubSpot Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 63. IBM Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 64. Kustomer Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 65. Medallia Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 66. Mixpanel Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 67. Oracle Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 68. Quiq Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 69. RingCentral Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 70. Salesforce Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 71. SAP Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 72. Slack Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 73. Typeform Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 74. Userpilot Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 75. Zendesk Revenue Growth Rate in Customer Engagement Tools Business (2020-2025)
 Figure 76. Bottom-up and Top-down Approaches for This Report
 Figure 77. Data Triangulation
 Figure 78. Key Executives Interviewed
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