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Global Customer Engagement Tools Market Research Report 2024
Published Date: March 2024
|
Report Code: QYRE-Auto-6O17086
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Global Customer Engagement Tools Market Research Report 2024
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Global Customer Engagement Tools Market Research Report 2024

Code: QYRE-Auto-6O17086
Report
March 2024
Pages:101
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Avaya
Intercom
Zoho
Calabrio
ContactEngine
Crisp Software
Dixa
Doxim
Drift
Freshworks
Genesys
Gladly
Heap
Help Scout
Hiver
Hotjar
HubSpot
IBM
Kustomer
Medallia
Mixpanel
Oracle
Quiq
Ringcentral
Salesforce
SAP
Slack
Typeform
Userpilot
Zendesk

Customer Engagement Tools Market

Customer Engagement Tools is a software platform designed to improve customer-business relationships through different types of engagement, such as user onboarding, customer support, customer success, self-service support, and more. Use Customer Engagement Tools to improve your customer experience by making your customer interactions more contextual, personalized, and relevant.
The global Customer Engagement Tools market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Customer Engagement Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Engagement Tools is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Engagement Tools in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Engagement Tools include Avaya, Intercom, Zoho, Calabrio, ContactEngine, Crisp Software, Dixa, Doxim and Drift, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Engagement Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Engagement Tools.

Report Scope

The Customer Engagement Tools market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Engagement Tools market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Engagement Tools companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Engagement Tools Market Report

Report Metric Details
Report Name Customer Engagement Tools Market
Segment by Type
  • On-premise
  • Cloud-based
Segment by Application
  • Large Enterprises
  • SMEs
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Avaya, Intercom, Zoho, Calabrio, ContactEngine, Crisp Software, Dixa, Doxim, Drift, Freshworks, Genesys, Gladly, Heap, Help Scout, Hiver, Hotjar, HubSpot, IBM, Kustomer, Medallia, Mixpanel, Oracle, Quiq, RingCentral, Salesforce, SAP, Slack, Typeform, Userpilot, Zendesk
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Engagement Tools companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Customer Engagement Tools Market report?

Ans: The main players in the Customer Engagement Tools Market are Avaya, Intercom, Zoho, Calabrio, ContactEngine, Crisp Software, Dixa, Doxim, Drift, Freshworks, Genesys, Gladly, Heap, Help Scout, Hiver, Hotjar, HubSpot, IBM, Kustomer, Medallia, Mixpanel, Oracle, Quiq, RingCentral, Salesforce, SAP, Slack, Typeform, Userpilot, Zendesk

What are the Application segmentation covered in the Customer Engagement Tools Market report?

Ans: The Applications covered in the Customer Engagement Tools Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Customer Engagement Tools Market report?

Ans: The Types covered in the Customer Engagement Tools Market report are On-premise, Cloud-based

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Engagement Tools Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Customer Engagement Tools Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Engagement Tools Market Perspective (2019-2030)
2.2 Customer Engagement Tools Growth Trends by Region
2.2.1 Global Customer Engagement Tools Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Engagement Tools Historic Market Size by Region (2019-2024)
2.2.3 Customer Engagement Tools Forecasted Market Size by Region (2025-2030)
2.3 Customer Engagement Tools Market Dynamics
2.3.1 Customer Engagement Tools Industry Trends
2.3.2 Customer Engagement Tools Market Drivers
2.3.3 Customer Engagement Tools Market Challenges
2.3.4 Customer Engagement Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Engagement Tools Players by Revenue
3.1.1 Global Top Customer Engagement Tools Players by Revenue (2019-2024)
3.1.2 Global Customer Engagement Tools Revenue Market Share by Players (2019-2024)
3.2 Global Customer Engagement Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Engagement Tools Revenue
3.4 Global Customer Engagement Tools Market Concentration Ratio
3.4.1 Global Customer Engagement Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Tools Revenue in 2023
3.5 Customer Engagement Tools Key Players Head office and Area Served
3.6 Key Players Customer Engagement Tools Product Solution and Service
3.7 Date of Enter into Customer Engagement Tools Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Engagement Tools Breakdown Data by Type
4.1 Global Customer Engagement Tools Historic Market Size by Type (2019-2024)
4.2 Global Customer Engagement Tools Forecasted Market Size by Type (2025-2030)
5 Customer Engagement Tools Breakdown Data by Application
5.1 Global Customer Engagement Tools Historic Market Size by Application (2019-2024)
5.2 Global Customer Engagement Tools Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Engagement Tools Market Size (2019-2030)
6.2 North America Customer Engagement Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Engagement Tools Market Size by Country (2019-2024)
6.4 North America Customer Engagement Tools Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Engagement Tools Market Size (2019-2030)
7.2 Europe Customer Engagement Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Engagement Tools Market Size by Country (2019-2024)
7.4 Europe Customer Engagement Tools Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Engagement Tools Market Size (2019-2030)
8.2 Asia-Pacific Customer Engagement Tools Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Engagement Tools Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Engagement Tools Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Engagement Tools Market Size (2019-2030)
9.2 Latin America Customer Engagement Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Engagement Tools Market Size by Country (2019-2024)
9.4 Latin America Customer Engagement Tools Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Engagement Tools Market Size (2019-2030)
10.2 Middle East & Africa Customer Engagement Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Engagement Tools Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Engagement Tools Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Avaya
11.1.1 Avaya Company Detail
11.1.2 Avaya Business Overview
11.1.3 Avaya Customer Engagement Tools Introduction
11.1.4 Avaya Revenue in Customer Engagement Tools Business (2019-2024)
11.1.5 Avaya Recent Development
11.2 Intercom
11.2.1 Intercom Company Detail
11.2.2 Intercom Business Overview
11.2.3 Intercom Customer Engagement Tools Introduction
11.2.4 Intercom Revenue in Customer Engagement Tools Business (2019-2024)
11.2.5 Intercom Recent Development
11.3 Zoho
11.3.1 Zoho Company Detail
11.3.2 Zoho Business Overview
11.3.3 Zoho Customer Engagement Tools Introduction
11.3.4 Zoho Revenue in Customer Engagement Tools Business (2019-2024)
11.3.5 Zoho Recent Development
11.4 Calabrio
11.4.1 Calabrio Company Detail
11.4.2 Calabrio Business Overview
11.4.3 Calabrio Customer Engagement Tools Introduction
11.4.4 Calabrio Revenue in Customer Engagement Tools Business (2019-2024)
11.4.5 Calabrio Recent Development
11.5 ContactEngine
11.5.1 ContactEngine Company Detail
11.5.2 ContactEngine Business Overview
11.5.3 ContactEngine Customer Engagement Tools Introduction
11.5.4 ContactEngine Revenue in Customer Engagement Tools Business (2019-2024)
11.5.5 ContactEngine Recent Development
11.6 Crisp Software
11.6.1 Crisp Software Company Detail
11.6.2 Crisp Software Business Overview
11.6.3 Crisp Software Customer Engagement Tools Introduction
11.6.4 Crisp Software Revenue in Customer Engagement Tools Business (2019-2024)
11.6.5 Crisp Software Recent Development
11.7 Dixa
11.7.1 Dixa Company Detail
11.7.2 Dixa Business Overview
11.7.3 Dixa Customer Engagement Tools Introduction
11.7.4 Dixa Revenue in Customer Engagement Tools Business (2019-2024)
11.7.5 Dixa Recent Development
11.8 Doxim
11.8.1 Doxim Company Detail
11.8.2 Doxim Business Overview
11.8.3 Doxim Customer Engagement Tools Introduction
11.8.4 Doxim Revenue in Customer Engagement Tools Business (2019-2024)
11.8.5 Doxim Recent Development
11.9 Drift
11.9.1 Drift Company Detail
11.9.2 Drift Business Overview
11.9.3 Drift Customer Engagement Tools Introduction
11.9.4 Drift Revenue in Customer Engagement Tools Business (2019-2024)
11.9.5 Drift Recent Development
11.10 Freshworks
11.10.1 Freshworks Company Detail
11.10.2 Freshworks Business Overview
11.10.3 Freshworks Customer Engagement Tools Introduction
11.10.4 Freshworks Revenue in Customer Engagement Tools Business (2019-2024)
11.10.5 Freshworks Recent Development
11.11 Genesys
11.11.1 Genesys Company Detail
11.11.2 Genesys Business Overview
11.11.3 Genesys Customer Engagement Tools Introduction
11.11.4 Genesys Revenue in Customer Engagement Tools Business (2019-2024)
11.11.5 Genesys Recent Development
11.12 Gladly
11.12.1 Gladly Company Detail
11.12.2 Gladly Business Overview
11.12.3 Gladly Customer Engagement Tools Introduction
11.12.4 Gladly Revenue in Customer Engagement Tools Business (2019-2024)
11.12.5 Gladly Recent Development
11.13 Heap
11.13.1 Heap Company Detail
11.13.2 Heap Business Overview
11.13.3 Heap Customer Engagement Tools Introduction
11.13.4 Heap Revenue in Customer Engagement Tools Business (2019-2024)
11.13.5 Heap Recent Development
11.14 Help Scout
11.14.1 Help Scout Company Detail
11.14.2 Help Scout Business Overview
11.14.3 Help Scout Customer Engagement Tools Introduction
11.14.4 Help Scout Revenue in Customer Engagement Tools Business (2019-2024)
11.14.5 Help Scout Recent Development
11.15 Hiver
11.15.1 Hiver Company Detail
11.15.2 Hiver Business Overview
11.15.3 Hiver Customer Engagement Tools Introduction
11.15.4 Hiver Revenue in Customer Engagement Tools Business (2019-2024)
11.15.5 Hiver Recent Development
11.16 Hotjar
11.16.1 Hotjar Company Detail
11.16.2 Hotjar Business Overview
11.16.3 Hotjar Customer Engagement Tools Introduction
11.16.4 Hotjar Revenue in Customer Engagement Tools Business (2019-2024)
11.16.5 Hotjar Recent Development
11.17 HubSpot
11.17.1 HubSpot Company Detail
11.17.2 HubSpot Business Overview
11.17.3 HubSpot Customer Engagement Tools Introduction
11.17.4 HubSpot Revenue in Customer Engagement Tools Business (2019-2024)
11.17.5 HubSpot Recent Development
11.18 IBM
11.18.1 IBM Company Detail
11.18.2 IBM Business Overview
11.18.3 IBM Customer Engagement Tools Introduction
11.18.4 IBM Revenue in Customer Engagement Tools Business (2019-2024)
11.18.5 IBM Recent Development
11.19 Kustomer
11.19.1 Kustomer Company Detail
11.19.2 Kustomer Business Overview
11.19.3 Kustomer Customer Engagement Tools Introduction
11.19.4 Kustomer Revenue in Customer Engagement Tools Business (2019-2024)
11.19.5 Kustomer Recent Development
11.20 Medallia
11.20.1 Medallia Company Detail
11.20.2 Medallia Business Overview
11.20.3 Medallia Customer Engagement Tools Introduction
11.20.4 Medallia Revenue in Customer Engagement Tools Business (2019-2024)
11.20.5 Medallia Recent Development
11.21 Mixpanel
11.21.1 Mixpanel Company Detail
11.21.2 Mixpanel Business Overview
11.21.3 Mixpanel Customer Engagement Tools Introduction
11.21.4 Mixpanel Revenue in Customer Engagement Tools Business (2019-2024)
11.21.5 Mixpanel Recent Development
11.22 Oracle
11.22.1 Oracle Company Detail
11.22.2 Oracle Business Overview
11.22.3 Oracle Customer Engagement Tools Introduction
11.22.4 Oracle Revenue in Customer Engagement Tools Business (2019-2024)
11.22.5 Oracle Recent Development
11.23 Quiq
11.23.1 Quiq Company Detail
11.23.2 Quiq Business Overview
11.23.3 Quiq Customer Engagement Tools Introduction
11.23.4 Quiq Revenue in Customer Engagement Tools Business (2019-2024)
11.23.5 Quiq Recent Development
11.24 RingCentral
11.24.1 RingCentral Company Detail
11.24.2 RingCentral Business Overview
11.24.3 RingCentral Customer Engagement Tools Introduction
11.24.4 RingCentral Revenue in Customer Engagement Tools Business (2019-2024)
11.24.5 RingCentral Recent Development
11.25 Salesforce
11.25.1 Salesforce Company Detail
11.25.2 Salesforce Business Overview
11.25.3 Salesforce Customer Engagement Tools Introduction
11.25.4 Salesforce Revenue in Customer Engagement Tools Business (2019-2024)
11.25.5 Salesforce Recent Development
11.26 SAP
11.26.1 SAP Company Detail
11.26.2 SAP Business Overview
11.26.3 SAP Customer Engagement Tools Introduction
11.26.4 SAP Revenue in Customer Engagement Tools Business (2019-2024)
11.26.5 SAP Recent Development
11.27 Slack
11.27.1 Slack Company Detail
11.27.2 Slack Business Overview
11.27.3 Slack Customer Engagement Tools Introduction
11.27.4 Slack Revenue in Customer Engagement Tools Business (2019-2024)
11.27.5 Slack Recent Development
11.28 Typeform
11.28.1 Typeform Company Detail
11.28.2 Typeform Business Overview
11.28.3 Typeform Customer Engagement Tools Introduction
11.28.4 Typeform Revenue in Customer Engagement Tools Business (2019-2024)
11.28.5 Typeform Recent Development
11.29 Userpilot
11.29.1 Userpilot Company Detail
11.29.2 Userpilot Business Overview
11.29.3 Userpilot Customer Engagement Tools Introduction
11.29.4 Userpilot Revenue in Customer Engagement Tools Business (2019-2024)
11.29.5 Userpilot Recent Development
11.30 Zendesk
11.30.1 Zendesk Company Detail
11.30.2 Zendesk Business Overview
11.30.3 Zendesk Customer Engagement Tools Introduction
11.30.4 Zendesk Revenue in Customer Engagement Tools Business (2019-2024)
11.30.5 Zendesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
FEATURED COMPANIES
Avaya
Intercom
Zoho
Calabrio
ContactEngine
Crisp Software
Dixa
Doxim
Drift
Freshworks
Genesys
Gladly
Heap
Help Scout
Hiver
Hotjar
HubSpot
IBM
Kustomer
Medallia
Mixpanel
Oracle
Quiq
Ringcentral
Salesforce
SAP
Slack
Typeform
Userpilot
Zendesk
List of Tables
    Table 1. Global Customer Engagement Tools Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
    Table 2. Key Players of On-premise
    Table 3. Key Players of Cloud-based
    Table 4. Global Customer Engagement Tools Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
    Table 5. Global Customer Engagement Tools Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 6. Global Customer Engagement Tools Market Size by Region (2019-2024) & (US$ Million)
    Table 7. Global Customer Engagement Tools Market Share by Region (2019-2024)
    Table 8. Global Customer Engagement Tools Forecasted Market Size by Region (2025-2030) & (US$ Million)
    Table 9. Global Customer Engagement Tools Market Share by Region (2025-2030)
    Table 10. Customer Engagement Tools Market Trends
    Table 11. Customer Engagement Tools Market Drivers
    Table 12. Customer Engagement Tools Market Challenges
    Table 13. Customer Engagement Tools Market Restraints
    Table 14. Global Customer Engagement Tools Revenue by Players (2019-2024) & (US$ Million)
    Table 15. Global Customer Engagement Tools Market Share by Players (2019-2024)
    Table 16. Global Top Customer Engagement Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Tools as of 2023)
    Table 17. Ranking of Global Top Customer Engagement Tools Companies by Revenue (US$ Million) in 2023
    Table 18. Global 5 Largest Players Market Share by Customer Engagement Tools Revenue (CR5 and HHI) & (2019-2024)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Customer Engagement Tools Product Solution and Service
    Table 21. Date of Enter into Customer Engagement Tools Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Customer Engagement Tools Market Size by Type (2019-2024) & (US$ Million)
    Table 24. Global Customer Engagement Tools Revenue Market Share by Type (2019-2024)
    Table 25. Global Customer Engagement Tools Forecasted Market Size by Type (2025-2030) & (US$ Million)
    Table 26. Global Customer Engagement Tools Revenue Market Share by Type (2025-2030)
    Table 27. Global Customer Engagement Tools Market Size by Application (2019-2024) & (US$ Million)
    Table 28. Global Customer Engagement Tools Revenue Market Share by Application (2019-2024)
    Table 29. Global Customer Engagement Tools Forecasted Market Size by Application (2025-2030) & (US$ Million)
    Table 30. Global Customer Engagement Tools Revenue Market Share by Application (2025-2030)
    Table 31. North America Customer Engagement Tools Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 32. North America Customer Engagement Tools Market Size by Country (2019-2024) & (US$ Million)
    Table 33. North America Customer Engagement Tools Market Size by Country (2025-2030) & (US$ Million)
    Table 34. Europe Customer Engagement Tools Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 35. Europe Customer Engagement Tools Market Size by Country (2019-2024) & (US$ Million)
    Table 36. Europe Customer Engagement Tools Market Size by Country (2025-2030) & (US$ Million)
    Table 37. Asia-Pacific Customer Engagement Tools Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 38. Asia-Pacific Customer Engagement Tools Market Size by Region (2019-2024) & (US$ Million)
    Table 39. Asia-Pacific Customer Engagement Tools Market Size by Region (2025-2030) & (US$ Million)
    Table 40. Latin America Customer Engagement Tools Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 41. Latin America Customer Engagement Tools Market Size by Country (2019-2024) & (US$ Million)
    Table 42. Latin America Customer Engagement Tools Market Size by Country (2025-2030) & (US$ Million)
    Table 43. Middle East & Africa Customer Engagement Tools Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 44. Middle East & Africa Customer Engagement Tools Market Size by Country (2019-2024) & (US$ Million)
    Table 45. Middle East & Africa Customer Engagement Tools Market Size by Country (2025-2030) & (US$ Million)
    Table 46. Avaya Company Detail
    Table 47. Avaya Business Overview
    Table 48. Avaya Customer Engagement Tools Product
    Table 49. Avaya Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 50. Avaya Recent Development
    Table 51. Intercom Company Detail
    Table 52. Intercom Business Overview
    Table 53. Intercom Customer Engagement Tools Product
    Table 54. Intercom Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 55. Intercom Recent Development
    Table 56. Zoho Company Detail
    Table 57. Zoho Business Overview
    Table 58. Zoho Customer Engagement Tools Product
    Table 59. Zoho Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 60. Zoho Recent Development
    Table 61. Calabrio Company Detail
    Table 62. Calabrio Business Overview
    Table 63. Calabrio Customer Engagement Tools Product
    Table 64. Calabrio Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 65. Calabrio Recent Development
    Table 66. ContactEngine Company Detail
    Table 67. ContactEngine Business Overview
    Table 68. ContactEngine Customer Engagement Tools Product
    Table 69. ContactEngine Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 70. ContactEngine Recent Development
    Table 71. Crisp Software Company Detail
    Table 72. Crisp Software Business Overview
    Table 73. Crisp Software Customer Engagement Tools Product
    Table 74. Crisp Software Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 75. Crisp Software Recent Development
    Table 76. Dixa Company Detail
    Table 77. Dixa Business Overview
    Table 78. Dixa Customer Engagement Tools Product
    Table 79. Dixa Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 80. Dixa Recent Development
    Table 81. Doxim Company Detail
    Table 82. Doxim Business Overview
    Table 83. Doxim Customer Engagement Tools Product
    Table 84. Doxim Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 85. Doxim Recent Development
    Table 86. Drift Company Detail
    Table 87. Drift Business Overview
    Table 88. Drift Customer Engagement Tools Product
    Table 89. Drift Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 90. Drift Recent Development
    Table 91. Freshworks Company Detail
    Table 92. Freshworks Business Overview
    Table 93. Freshworks Customer Engagement Tools Product
    Table 94. Freshworks Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 95. Freshworks Recent Development
    Table 96. Genesys Company Detail
    Table 97. Genesys Business Overview
    Table 98. Genesys Customer Engagement Tools Product
    Table 99. Genesys Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 100. Genesys Recent Development
    Table 101. Gladly Company Detail
    Table 102. Gladly Business Overview
    Table 103. Gladly Customer Engagement Tools Product
    Table 104. Gladly Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 105. Gladly Recent Development
    Table 106. Heap Company Detail
    Table 107. Heap Business Overview
    Table 108. Heap Customer Engagement Tools Product
    Table 109. Heap Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 110. Heap Recent Development
    Table 111. Help Scout Company Detail
    Table 112. Help Scout Business Overview
    Table 113. Help Scout Customer Engagement Tools Product
    Table 114. Help Scout Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 115. Help Scout Recent Development
    Table 116. Hiver Company Detail
    Table 117. Hiver Business Overview
    Table 118. Hiver Customer Engagement Tools Product
    Table 119. Hiver Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 120. Hiver Recent Development
    Table 121. Hotjar Company Detail
    Table 122. Hotjar Business Overview
    Table 123. Hotjar Customer Engagement Tools Product
    Table 124. Hotjar Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 125. Hotjar Recent Development
    Table 126. HubSpot Company Detail
    Table 127. HubSpot Business Overview
    Table 128. HubSpot Customer Engagement Tools Product
    Table 129. HubSpot Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 130. HubSpot Recent Development
    Table 131. IBM Company Detail
    Table 132. IBM Business Overview
    Table 133. IBM Customer Engagement Tools Product
    Table 134. IBM Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 135. IBM Recent Development
    Table 136. Kustomer Company Detail
    Table 137. Kustomer Business Overview
    Table 138. Kustomer Customer Engagement Tools Product
    Table 139. Kustomer Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 140. Kustomer Recent Development
    Table 141. Medallia Company Detail
    Table 142. Medallia Business Overview
    Table 143. Medallia Customer Engagement Tools Product
    Table 144. Medallia Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 145. Medallia Recent Development
    Table 146. Mixpanel Company Detail
    Table 147. Mixpanel Business Overview
    Table 148. Mixpanel Customer Engagement Tools Product
    Table 149. Mixpanel Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 150. Mixpanel Recent Development
    Table 151. Oracle Company Detail
    Table 152. Oracle Business Overview
    Table 153. Oracle Customer Engagement Tools Product
    Table 154. Oracle Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 155. Oracle Recent Development
    Table 156. Quiq Company Detail
    Table 157. Quiq Business Overview
    Table 158. Quiq Customer Engagement Tools Product
    Table 159. Quiq Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 160. Quiq Recent Development
    Table 161. RingCentral Company Detail
    Table 162. RingCentral Business Overview
    Table 163. RingCentral Customer Engagement Tools Product
    Table 164. RingCentral Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 165. RingCentral Recent Development
    Table 166. Salesforce Company Detail
    Table 167. Salesforce Business Overview
    Table 168. Salesforce Customer Engagement Tools Product
    Table 169. Salesforce Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 170. Salesforce Recent Development
    Table 171. SAP Company Detail
    Table 172. SAP Business Overview
    Table 173. SAP Customer Engagement Tools Product
    Table 174. SAP Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 175. SAP Recent Development
    Table 176. Slack Company Detail
    Table 177. Slack Business Overview
    Table 178. Slack Customer Engagement Tools Product
    Table 179. Slack Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 180. Slack Recent Development
    Table 181. Typeform Company Detail
    Table 182. Typeform Business Overview
    Table 183. Typeform Customer Engagement Tools Product
    Table 184. Typeform Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 185. Typeform Recent Development
    Table 186. Userpilot Company Detail
    Table 187. Userpilot Business Overview
    Table 188. Userpilot Customer Engagement Tools Product
    Table 189. Userpilot Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 190. Userpilot Recent Development
    Table 191. Zendesk Company Detail
    Table 192. Zendesk Business Overview
    Table 193. Zendesk Customer Engagement Tools Product
    Table 194. Zendesk Revenue in Customer Engagement Tools Business (2019-2024) & (US$ Million)
    Table 195. Zendesk Recent Development
    Table 196. Research Programs/Design for This Report
    Table 197. Key Data Information from Secondary Sources
    Table 198. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Customer Engagement Tools Market Size Comparison by Type (2024-2030) & (US$ Million)
    Figure 2. Global Customer Engagement Tools Market Share by Type: 2023 VS 2030
    Figure 3. On-premise Features
    Figure 4. Cloud-based Features
    Figure 5. Global Customer Engagement Tools Market Size Comparison by Application (2024-2030) & (US$ Million)
    Figure 6. Global Customer Engagement Tools Market Share by Application: 2023 VS 2030
    Figure 7. Large Enterprises Case Studies
    Figure 8. SMEs Case Studies
    Figure 9. Customer Engagement Tools Report Years Considered
    Figure 10. Global Customer Engagement Tools Market Size (US$ Million), Year-over-Year: 2019-2030
    Figure 11. Global Customer Engagement Tools Market Size, (US$ Million), 2019 VS 2023 VS 2030
    Figure 12. Global Customer Engagement Tools Market Share by Region: 2023 VS 2030
    Figure 13. Global Customer Engagement Tools Market Share by Players in 2023
    Figure 14. Global Top Customer Engagement Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Tools as of 2023)
    Figure 15. The Top 10 and 5 Players Market Share by Customer Engagement Tools Revenue in 2023
    Figure 16. North America Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 17. North America Customer Engagement Tools Market Share by Country (2019-2030)
    Figure 18. United States Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 19. Canada Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 20. Europe Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 21. Europe Customer Engagement Tools Market Share by Country (2019-2030)
    Figure 22. Germany Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 23. France Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 24. U.K. Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 25. Italy Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 26. Russia Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 27. Nordic Countries Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 28. Asia-Pacific Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 29. Asia-Pacific Customer Engagement Tools Market Share by Region (2019-2030)
    Figure 30. China Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 31. Japan Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 32. South Korea Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 33. Southeast Asia Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 34. India Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 35. Australia Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 36. Latin America Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 37. Latin America Customer Engagement Tools Market Share by Country (2019-2030)
    Figure 38. Mexico Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 39. Brazil Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 40. Middle East & Africa Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 41. Middle East & Africa Customer Engagement Tools Market Share by Country (2019-2030)
    Figure 42. Turkey Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 43. Saudi Arabia Customer Engagement Tools Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 44. Avaya Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 45. Intercom Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 46. Zoho Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 47. Calabrio Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 48. ContactEngine Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 49. Crisp Software Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 50. Dixa Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 51. Doxim Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 52. Drift Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 53. Freshworks Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 54. Genesys Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 55. Gladly Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 56. Heap Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 57. Help Scout Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 58. Hiver Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 59. Hotjar Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 60. HubSpot Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 61. IBM Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 62. Kustomer Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 63. Medallia Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 64. Mixpanel Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 65. Oracle Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 66. Quiq Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 67. RingCentral Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 68. Salesforce Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 69. SAP Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 70. Slack Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 71. Typeform Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 72. Userpilot Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 73. Zendesk Revenue Growth Rate in Customer Engagement Tools Business (2019-2024)
    Figure 74. Bottom-up and Top-down Approaches for This Report
    Figure 75. Data Triangulation
    Figure 76. Key Executives Interviewed
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