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Global Help Desk Software for Small Business Market Research Report 2025

Published Date: May 2025

Report Code: QYRE-Auto-7H17913

Global Help Desk Software for Small Business Market Research Report 2024

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Global Help Desk Software for Small Business Market Research Report 2025

Code: QYRE-Auto-7H17913

Report

May 2025

Pages:121

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Freshdesk

Zendesk

Salesforce Service Cloud

SysAid

Freshservice

Zoho Desk

HubSpot Service Hub

NICE inContact CXone

vtenext

Velaro

InvGate Service Desk

Cayzu

Intercom

Gorgias

Hiver

Front

LiveAgent

Help Scout

Re:amaze

Gmelius

HelpCrunch

Tidio

Nextiva

LiveChat

WPForms

HappyFox

Kayako

JIRA Service Desk

ConnectWise

ProProfs Help Desk

HaloITSM

Service Hub

HelpDesk.com

Chatbot.com

Help Desk Software for Small Business Market

The global market for Help Desk Software for Small Business was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

North American market for Help Desk Software for Small Business is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Help Desk Software for Small Business is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Help Desk Software for Small Business in Retail is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Help Desk Software for Small Business include Freshdesk, Zendesk, Salesforce Service Cloud, SysAid, Freshservice, Zoho Desk, HubSpot Service Hub, NICE inContact Cxone, vtenext, Velaro, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Help Desk Software for Small Business, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Help Desk Software for Small Business.

The Help Desk Software for Small Business market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Help Desk Software for Small Business market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Help Desk Software for Small Business companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Help Desk Software for Small Business Market Report

Report Metric	Details
Report Name	Help Desk Software for Small Business Market
Segment by Type	Cloud-based On Premises
Segment by Application	Retail Logistics Information Technology and Services Marketing and Advertising Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Freshdesk, Zendesk, Salesforce Service Cloud, SysAid, Freshservice, Zoho Desk, HubSpot Service Hub, NICE inContact Cxone, vtenext, Velaro, InvGate Service Desk, Cayzu, Service Hub, Intercom, Gorgias, Hiver, Front, LiveAgent, Help Scout, Re:amaze, Gmelius, HelpCrunch, Tidio, HelpDesk.com, Nextiva, LiveChat, Chatbot.com, WPForms, Happyfox, Kayako, Jira Service Desk, ConnectWise, ProProfs Help Desk, HaloITSM
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Help Desk Software for Small Business company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Help Desk Software for Small Business Market report?

Ans: The main players in the Help Desk Software for Small Business Market are Freshdesk, Zendesk, Salesforce Service Cloud, SysAid, Freshservice, Zoho Desk, HubSpot Service Hub, NICE inContact Cxone, vtenext, Velaro, InvGate Service Desk, Cayzu, Service Hub, Intercom, Gorgias, Hiver, Front, LiveAgent, Help Scout, Re:amaze, Gmelius, HelpCrunch, Tidio, HelpDesk.com, Nextiva, LiveChat, Chatbot.com, WPForms, Happyfox, Kayako, Jira Service Desk, ConnectWise, ProProfs Help Desk, HaloITSM

What are the Application segmentation covered in the Help Desk Software for Small Business Market report?

Ans: The Applications covered in the Help Desk Software for Small Business Market report are Retail, Logistics, Information Technology and Services, Marketing and Advertising, Others

What are the Type segmentation covered in the Help Desk Software for Small Business Market report?

Ans: The Types covered in the Help Desk Software for Small Business Market report are Cloud-based, On Premises

Recommended Reports

Small Business Software

Help Desk Market

Business Management Tools

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Help Desk Software for Small Business Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Cloud-based

1.2.3 On Premises

1.3 Market by Application

1.3.1 Global Help Desk Software for Small Business Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Retail

1.3.3 Logistics

1.3.4 Information Technology and Services

1.3.5 Marketing and Advertising

1.3.6 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Help Desk Software for Small Business Market Perspective (2020-2031)

2.2 Global Help Desk Software for Small Business Growth Trends by Region

2.2.1 Global Help Desk Software for Small Business Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Help Desk Software for Small Business Historic Market Size by Region (2020-2025)

2.2.3 Help Desk Software for Small Business Forecasted Market Size by Region (2026-2031)

2.3 Help Desk Software for Small Business Market Dynamics

2.3.1 Help Desk Software for Small Business Industry Trends

2.3.2 Help Desk Software for Small Business Market Drivers

2.3.3 Help Desk Software for Small Business Market Challenges

2.3.4 Help Desk Software for Small Business Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Help Desk Software for Small Business Players by Revenue

3.1.1 Global Top Help Desk Software for Small Business Players by Revenue (2020-2025)

3.1.2 Global Help Desk Software for Small Business Revenue Market Share by Players (2020-2025)

3.2 Global Help Desk Software for Small Business Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Help Desk Software for Small Business Revenue

3.4 Global Help Desk Software for Small Business Market Concentration Ratio

3.4.1 Global Help Desk Software for Small Business Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Help Desk Software for Small Business Revenue in 2024

3.5 Global Key Players of Help Desk Software for Small Business Head office and Area Served

3.6 Global Key Players of Help Desk Software for Small Business, Product and Application

3.7 Global Key Players of Help Desk Software for Small Business, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Help Desk Software for Small Business Breakdown Data by Type

4.1 Global Help Desk Software for Small Business Historic Market Size by Type (2020-2025)

4.2 Global Help Desk Software for Small Business Forecasted Market Size by Type (2026-2031)

5 Help Desk Software for Small Business Breakdown Data by Application

5.1 Global Help Desk Software for Small Business Historic Market Size by Application (2020-2025)

5.2 Global Help Desk Software for Small Business Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Help Desk Software for Small Business Market Size (2020-2031)

6.2 North America Help Desk Software for Small Business Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Help Desk Software for Small Business Market Size by Country (2020-2025)

6.4 North America Help Desk Software for Small Business Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Help Desk Software for Small Business Market Size (2020-2031)

7.2 Europe Help Desk Software for Small Business Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Help Desk Software for Small Business Market Size by Country (2020-2025)

7.4 Europe Help Desk Software for Small Business Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Help Desk Software for Small Business Market Size (2020-2031)

8.2 Asia-Pacific Help Desk Software for Small Business Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Help Desk Software for Small Business Market Size by Region (2020-2025)

8.4 Asia-Pacific Help Desk Software for Small Business Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Help Desk Software for Small Business Market Size (2020-2031)

9.2 Latin America Help Desk Software for Small Business Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Help Desk Software for Small Business Market Size by Country (2020-2025)

9.4 Latin America Help Desk Software for Small Business Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Help Desk Software for Small Business Market Size (2020-2031)

10.2 Middle East & Africa Help Desk Software for Small Business Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Help Desk Software for Small Business Market Size by Country (2020-2025)

10.4 Middle East & Africa Help Desk Software for Small Business Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Freshdesk

11.1.1 Freshdesk Company Details

11.1.2 Freshdesk Business Overview

11.1.3 Freshdesk Help Desk Software for Small Business Introduction

11.1.4 Freshdesk Revenue in Help Desk Software for Small Business Business (2020-2025)

11.1.5 Freshdesk Recent Development

11.2 Zendesk

11.2.1 Zendesk Company Details

11.2.2 Zendesk Business Overview

11.2.3 Zendesk Help Desk Software for Small Business Introduction

11.2.4 Zendesk Revenue in Help Desk Software for Small Business Business (2020-2025)

11.2.5 Zendesk Recent Development

11.3 Salesforce Service Cloud

11.3.1 Salesforce Service Cloud Company Details

11.3.2 Salesforce Service Cloud Business Overview

11.3.3 Salesforce Service Cloud Help Desk Software for Small Business Introduction

11.3.4 Salesforce Service Cloud Revenue in Help Desk Software for Small Business Business (2020-2025)

11.3.5 Salesforce Service Cloud Recent Development

11.4 SysAid

11.4.1 SysAid Company Details

11.4.2 SysAid Business Overview

11.4.3 SysAid Help Desk Software for Small Business Introduction

11.4.4 SysAid Revenue in Help Desk Software for Small Business Business (2020-2025)

11.4.5 SysAid Recent Development

11.5 Freshservice

11.5.1 Freshservice Company Details

11.5.2 Freshservice Business Overview

11.5.3 Freshservice Help Desk Software for Small Business Introduction

11.5.4 Freshservice Revenue in Help Desk Software for Small Business Business (2020-2025)

11.5.5 Freshservice Recent Development

11.6 Zoho Desk

11.6.1 Zoho Desk Company Details

11.6.2 Zoho Desk Business Overview

11.6.3 Zoho Desk Help Desk Software for Small Business Introduction

11.6.4 Zoho Desk Revenue in Help Desk Software for Small Business Business (2020-2025)

11.6.5 Zoho Desk Recent Development

11.7 HubSpot Service Hub

11.7.1 HubSpot Service Hub Company Details

11.7.2 HubSpot Service Hub Business Overview

11.7.3 HubSpot Service Hub Help Desk Software for Small Business Introduction

11.7.4 HubSpot Service Hub Revenue in Help Desk Software for Small Business Business (2020-2025)

11.7.5 HubSpot Service Hub Recent Development

11.8 NICE inContact Cxone

11.8.1 NICE inContact Cxone Company Details

11.8.2 NICE inContact Cxone Business Overview

11.8.3 NICE inContact Cxone Help Desk Software for Small Business Introduction

11.8.4 NICE inContact Cxone Revenue in Help Desk Software for Small Business Business (2020-2025)

11.8.5 NICE inContact Cxone Recent Development

11.9 vtenext

11.9.1 vtenext Company Details

11.9.2 vtenext Business Overview

11.9.3 vtenext Help Desk Software for Small Business Introduction

11.9.4 vtenext Revenue in Help Desk Software for Small Business Business (2020-2025)

11.9.5 vtenext Recent Development

11.10 Velaro

11.10.1 Velaro Company Details

11.10.2 Velaro Business Overview

11.10.3 Velaro Help Desk Software for Small Business Introduction

11.10.4 Velaro Revenue in Help Desk Software for Small Business Business (2020-2025)

11.10.5 Velaro Recent Development

11.11 InvGate Service Desk

11.11.1 InvGate Service Desk Company Details

11.11.2 InvGate Service Desk Business Overview

11.11.3 InvGate Service Desk Help Desk Software for Small Business Introduction

11.11.4 InvGate Service Desk Revenue in Help Desk Software for Small Business Business (2020-2025)

11.11.5 InvGate Service Desk Recent Development

11.12 Cayzu

11.12.1 Cayzu Company Details

11.12.2 Cayzu Business Overview

11.12.3 Cayzu Help Desk Software for Small Business Introduction

11.12.4 Cayzu Revenue in Help Desk Software for Small Business Business (2020-2025)

11.12.5 Cayzu Recent Development

11.13 Service Hub

11.13.1 Service Hub Company Details

11.13.2 Service Hub Business Overview

11.13.3 Service Hub Help Desk Software for Small Business Introduction

11.13.4 Service Hub Revenue in Help Desk Software for Small Business Business (2020-2025)

11.13.5 Service Hub Recent Development

11.14 Intercom

11.14.1 Intercom Company Details

11.14.2 Intercom Business Overview

11.14.3 Intercom Help Desk Software for Small Business Introduction

11.14.4 Intercom Revenue in Help Desk Software for Small Business Business (2020-2025)

11.14.5 Intercom Recent Development

11.15 Gorgias

11.15.1 Gorgias Company Details

11.15.2 Gorgias Business Overview

11.15.3 Gorgias Help Desk Software for Small Business Introduction

11.15.4 Gorgias Revenue in Help Desk Software for Small Business Business (2020-2025)

11.15.5 Gorgias Recent Development

11.16 Hiver

11.16.1 Hiver Company Details

11.16.2 Hiver Business Overview

11.16.3 Hiver Help Desk Software for Small Business Introduction

11.16.4 Hiver Revenue in Help Desk Software for Small Business Business (2020-2025)

11.16.5 Hiver Recent Development

11.17 Front

11.17.1 Front Company Details

11.17.2 Front Business Overview

11.17.3 Front Help Desk Software for Small Business Introduction

11.17.4 Front Revenue in Help Desk Software for Small Business Business (2020-2025)

11.17.5 Front Recent Development

11.18 LiveAgent

11.18.1 LiveAgent Company Details

11.18.2 LiveAgent Business Overview

11.18.3 LiveAgent Help Desk Software for Small Business Introduction

11.18.4 LiveAgent Revenue in Help Desk Software for Small Business Business (2020-2025)

11.18.5 LiveAgent Recent Development

11.19 Help Scout

11.19.1 Help Scout Company Details

11.19.2 Help Scout Business Overview

11.19.3 Help Scout Help Desk Software for Small Business Introduction

11.19.4 Help Scout Revenue in Help Desk Software for Small Business Business (2020-2025)

11.19.5 Help Scout Recent Development

11.20 Re:amaze

11.20.1 Re:amaze Company Details

11.20.2 Re:amaze Business Overview

11.20.3 Re:amaze Help Desk Software for Small Business Introduction

11.20.4 Re:amaze Revenue in Help Desk Software for Small Business Business (2020-2025)

11.20.5 Re:amaze Recent Development

11.21 Gmelius

11.21.1 Gmelius Company Details

11.21.2 Gmelius Business Overview

11.21.3 Gmelius Help Desk Software for Small Business Introduction

11.21.4 Gmelius Revenue in Help Desk Software for Small Business Business (2020-2025)

11.21.5 Gmelius Recent Development

11.22 HelpCrunch

11.22.1 HelpCrunch Company Details

11.22.2 HelpCrunch Business Overview

11.22.3 HelpCrunch Help Desk Software for Small Business Introduction

11.22.4 HelpCrunch Revenue in Help Desk Software for Small Business Business (2020-2025)

11.22.5 HelpCrunch Recent Development

11.23 Tidio

11.23.1 Tidio Company Details

11.23.2 Tidio Business Overview

11.23.3 Tidio Help Desk Software for Small Business Introduction

11.23.4 Tidio Revenue in Help Desk Software for Small Business Business (2020-2025)

11.23.5 Tidio Recent Development

11.24 HelpDesk.com

11.24.1 HelpDesk.com Company Details

11.24.2 HelpDesk.com Business Overview

11.24.3 HelpDesk.com Help Desk Software for Small Business Introduction

11.24.4 HelpDesk.com Revenue in Help Desk Software for Small Business Business (2020-2025)

11.24.5 HelpDesk.com Recent Development

11.25 Nextiva

11.25.1 Nextiva Company Details

11.25.2 Nextiva Business Overview

11.25.3 Nextiva Help Desk Software for Small Business Introduction

11.25.4 Nextiva Revenue in Help Desk Software for Small Business Business (2020-2025)

11.25.5 Nextiva Recent Development

11.26 LiveChat

11.26.1 LiveChat Company Details

11.26.2 LiveChat Business Overview

11.26.3 LiveChat Help Desk Software for Small Business Introduction

11.26.4 LiveChat Revenue in Help Desk Software for Small Business Business (2020-2025)

11.26.5 LiveChat Recent Development

11.27 Chatbot.com

11.27.1 Chatbot.com Company Details

11.27.2 Chatbot.com Business Overview

11.27.3 Chatbot.com Help Desk Software for Small Business Introduction

11.27.4 Chatbot.com Revenue in Help Desk Software for Small Business Business (2020-2025)

11.27.5 Chatbot.com Recent Development

11.28 WPForms

11.28.1 WPForms Company Details

11.28.2 WPForms Business Overview

11.28.3 WPForms Help Desk Software for Small Business Introduction

11.28.4 WPForms Revenue in Help Desk Software for Small Business Business (2020-2025)

11.28.5 WPForms Recent Development

11.29 Happyfox

11.29.1 Happyfox Company Details

11.29.2 Happyfox Business Overview

11.29.3 Happyfox Help Desk Software for Small Business Introduction

11.29.4 Happyfox Revenue in Help Desk Software for Small Business Business (2020-2025)

11.29.5 Happyfox Recent Development

11.30 Kayako

11.30.1 Kayako Company Details

11.30.2 Kayako Business Overview

11.30.3 Kayako Help Desk Software for Small Business Introduction

11.30.4 Kayako Revenue in Help Desk Software for Small Business Business (2020-2025)

11.30.5 Kayako Recent Development

11.31 Jira Service Desk

11.31.1 Jira Service Desk Company Details

11.31.2 Jira Service Desk Business Overview

11.31.3 Jira Service Desk Help Desk Software for Small Business Introduction

11.31.4 Jira Service Desk Revenue in Help Desk Software for Small Business Business (2020-2025)

11.31.5 Jira Service Desk Recent Development

11.32 ConnectWise

11.32.1 ConnectWise Company Details

11.32.2 ConnectWise Business Overview

11.32.3 ConnectWise Help Desk Software for Small Business Introduction

11.32.4 ConnectWise Revenue in Help Desk Software for Small Business Business (2020-2025)

11.32.5 ConnectWise Recent Development

11.33 ProProfs Help Desk

11.33.1 ProProfs Help Desk Company Details

11.33.2 ProProfs Help Desk Business Overview

11.33.3 ProProfs Help Desk Help Desk Software for Small Business Introduction

11.33.4 ProProfs Help Desk Revenue in Help Desk Software for Small Business Business (2020-2025)

11.33.5 ProProfs Help Desk Recent Development

11.34 HaloITSM

11.34.1 HaloITSM Company Details

11.34.2 HaloITSM Business Overview

11.34.3 HaloITSM Help Desk Software for Small Business Introduction

11.34.4 HaloITSM Revenue in Help Desk Software for Small Business Business (2020-2025)

11.34.5 HaloITSM Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Freshdesk

Zendesk

Salesforce Service Cloud

SysAid

Freshservice

Zoho Desk

HubSpot Service Hub

NICE inContact CXone

vtenext

Velaro

InvGate Service Desk

Cayzu

Intercom

Gorgias

Hiver

Front

LiveAgent

Help Scout

Re:amaze

Gmelius

HelpCrunch

Tidio

Nextiva

LiveChat

WPForms

HappyFox

Kayako

JIRA Service Desk

ConnectWise

ProProfs Help Desk

HaloITSM

Service Hub

HelpDesk.com

Chatbot.com

List of Tables

Table 1. Global Help Desk Software for Small Business Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Cloud-based

Table 3. Key Players of On Premises

Table 4. Global Help Desk Software for Small Business Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Help Desk Software for Small Business Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Help Desk Software for Small Business Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Help Desk Software for Small Business Market Share by Region (2020-2025)

Table 8. Global Help Desk Software for Small Business Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Help Desk Software for Small Business Market Share by Region (2026-2031)

Table 10. Help Desk Software for Small Business Market Trends

Table 11. Help Desk Software for Small Business Market Drivers

Table 12. Help Desk Software for Small Business Market Challenges

Table 13. Help Desk Software for Small Business Market Restraints

Table 14. Global Help Desk Software for Small Business Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Help Desk Software for Small Business Market Share by Players (2020-2025)

Table 16. Global Top Help Desk Software for Small Business Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Help Desk Software for Small Business as of 2024)

Table 17. Ranking of Global Top Help Desk Software for Small Business Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Help Desk Software for Small Business Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Help Desk Software for Small Business, Headquarters and Area Served

Table 20. Global Key Players of Help Desk Software for Small Business, Product and Application

Table 21. Global Key Players of Help Desk Software for Small Business, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Help Desk Software for Small Business Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Help Desk Software for Small Business Revenue Market Share by Type (2020-2025)

Table 25. Global Help Desk Software for Small Business Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Help Desk Software for Small Business Revenue Market Share by Type (2026-2031)

Table 27. Global Help Desk Software for Small Business Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Help Desk Software for Small Business Revenue Market Share by Application (2020-2025)

Table 29. Global Help Desk Software for Small Business Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Help Desk Software for Small Business Revenue Market Share by Application (2026-2031)

Table 31. North America Help Desk Software for Small Business Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Help Desk Software for Small Business Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Help Desk Software for Small Business Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Help Desk Software for Small Business Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Help Desk Software for Small Business Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Help Desk Software for Small Business Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Help Desk Software for Small Business Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Help Desk Software for Small Business Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Help Desk Software for Small Business Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Help Desk Software for Small Business Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Help Desk Software for Small Business Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Help Desk Software for Small Business Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Help Desk Software for Small Business Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Help Desk Software for Small Business Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Help Desk Software for Small Business Market Size by Country (2026-2031) & (US$ Million)

Table 46. Freshdesk Company Details

Table 47. Freshdesk Business Overview

Table 48. Freshdesk Help Desk Software for Small Business Product

Table 49. Freshdesk Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 50. Freshdesk Recent Development

Table 51. Zendesk Company Details

Table 52. Zendesk Business Overview

Table 53. Zendesk Help Desk Software for Small Business Product

Table 54. Zendesk Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 55. Zendesk Recent Development

Table 56. Salesforce Service Cloud Company Details

Table 57. Salesforce Service Cloud Business Overview

Table 58. Salesforce Service Cloud Help Desk Software for Small Business Product

Table 59. Salesforce Service Cloud Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 60. Salesforce Service Cloud Recent Development

Table 61. SysAid Company Details

Table 62. SysAid Business Overview

Table 63. SysAid Help Desk Software for Small Business Product

Table 64. SysAid Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 65. SysAid Recent Development

Table 66. Freshservice Company Details

Table 67. Freshservice Business Overview

Table 68. Freshservice Help Desk Software for Small Business Product

Table 69. Freshservice Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 70. Freshservice Recent Development

Table 71. Zoho Desk Company Details

Table 72. Zoho Desk Business Overview

Table 73. Zoho Desk Help Desk Software for Small Business Product

Table 74. Zoho Desk Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 75. Zoho Desk Recent Development

Table 76. HubSpot Service Hub Company Details

Table 77. HubSpot Service Hub Business Overview

Table 78. HubSpot Service Hub Help Desk Software for Small Business Product

Table 79. HubSpot Service Hub Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 80. HubSpot Service Hub Recent Development

Table 81. NICE inContact Cxone Company Details

Table 82. NICE inContact Cxone Business Overview

Table 83. NICE inContact Cxone Help Desk Software for Small Business Product

Table 84. NICE inContact Cxone Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 85. NICE inContact Cxone Recent Development

Table 86. vtenext Company Details

Table 87. vtenext Business Overview

Table 88. vtenext Help Desk Software for Small Business Product

Table 89. vtenext Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 90. vtenext Recent Development

Table 91. Velaro Company Details

Table 92. Velaro Business Overview

Table 93. Velaro Help Desk Software for Small Business Product

Table 94. Velaro Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 95. Velaro Recent Development

Table 96. InvGate Service Desk Company Details

Table 97. InvGate Service Desk Business Overview

Table 98. InvGate Service Desk Help Desk Software for Small Business Product

Table 99. InvGate Service Desk Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 100. InvGate Service Desk Recent Development

Table 101. Cayzu Company Details

Table 102. Cayzu Business Overview

Table 103. Cayzu Help Desk Software for Small Business Product

Table 104. Cayzu Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 105. Cayzu Recent Development

Table 106. Service Hub Company Details

Table 107. Service Hub Business Overview

Table 108. Service Hub Help Desk Software for Small Business Product

Table 109. Service Hub Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 110. Service Hub Recent Development

Table 111. Intercom Company Details

Table 112. Intercom Business Overview

Table 113. Intercom Help Desk Software for Small Business Product

Table 114. Intercom Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 115. Intercom Recent Development

Table 116. Gorgias Company Details

Table 117. Gorgias Business Overview

Table 118. Gorgias Help Desk Software for Small Business Product

Table 119. Gorgias Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 120. Gorgias Recent Development

Table 121. Hiver Company Details

Table 122. Hiver Business Overview

Table 123. Hiver Help Desk Software for Small Business Product

Table 124. Hiver Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 125. Hiver Recent Development

Table 126. Front Company Details

Table 127. Front Business Overview

Table 128. Front Help Desk Software for Small Business Product

Table 129. Front Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 130. Front Recent Development

Table 131. LiveAgent Company Details

Table 132. LiveAgent Business Overview

Table 133. LiveAgent Help Desk Software for Small Business Product

Table 134. LiveAgent Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 135. LiveAgent Recent Development

Table 136. Help Scout Company Details

Table 137. Help Scout Business Overview

Table 138. Help Scout Help Desk Software for Small Business Product

Table 139. Help Scout Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 140. Help Scout Recent Development

Table 141. Re:amaze Company Details

Table 142. Re:amaze Business Overview

Table 143. Re:amaze Help Desk Software for Small Business Product

Table 144. Re:amaze Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 145. Re:amaze Recent Development

Table 146. Gmelius Company Details

Table 147. Gmelius Business Overview

Table 148. Gmelius Help Desk Software for Small Business Product

Table 149. Gmelius Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 150. Gmelius Recent Development

Table 151. HelpCrunch Company Details

Table 152. HelpCrunch Business Overview

Table 153. HelpCrunch Help Desk Software for Small Business Product

Table 154. HelpCrunch Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 155. HelpCrunch Recent Development

Table 156. Tidio Company Details

Table 157. Tidio Business Overview

Table 158. Tidio Help Desk Software for Small Business Product

Table 159. Tidio Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 160. Tidio Recent Development

Table 161. HelpDesk.com Company Details

Table 162. HelpDesk.com Business Overview

Table 163. HelpDesk.com Help Desk Software for Small Business Product

Table 164. HelpDesk.com Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 165. HelpDesk.com Recent Development

Table 166. Nextiva Company Details

Table 167. Nextiva Business Overview

Table 168. Nextiva Help Desk Software for Small Business Product

Table 169. Nextiva Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 170. Nextiva Recent Development

Table 171. LiveChat Company Details

Table 172. LiveChat Business Overview

Table 173. LiveChat Help Desk Software for Small Business Product

Table 174. LiveChat Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 175. LiveChat Recent Development

Table 176. Chatbot.com Company Details

Table 177. Chatbot.com Business Overview

Table 178. Chatbot.com Help Desk Software for Small Business Product

Table 179. Chatbot.com Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 180. Chatbot.com Recent Development

Table 181. WPForms Company Details

Table 182. WPForms Business Overview

Table 183. WPForms Help Desk Software for Small Business Product

Table 184. WPForms Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 185. WPForms Recent Development

Table 186. Happyfox Company Details

Table 187. Happyfox Business Overview

Table 188. Happyfox Help Desk Software for Small Business Product

Table 189. Happyfox Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 190. Happyfox Recent Development

Table 191. Kayako Company Details

Table 192. Kayako Business Overview

Table 193. Kayako Help Desk Software for Small Business Product

Table 194. Kayako Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 195. Kayako Recent Development

Table 196. Jira Service Desk Company Details

Table 197. Jira Service Desk Business Overview

Table 198. Jira Service Desk Help Desk Software for Small Business Product

Table 199. Jira Service Desk Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 200. Jira Service Desk Recent Development

Table 201. ConnectWise Company Details

Table 202. ConnectWise Business Overview

Table 203. ConnectWise Help Desk Software for Small Business Product

Table 204. ConnectWise Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 205. ConnectWise Recent Development

Table 206. ProProfs Help Desk Company Details

Table 207. ProProfs Help Desk Business Overview

Table 208. ProProfs Help Desk Help Desk Software for Small Business Product

Table 209. ProProfs Help Desk Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 210. ProProfs Help Desk Recent Development

Table 211. HaloITSM Company Details

Table 212. HaloITSM Business Overview

Table 213. HaloITSM Help Desk Software for Small Business Product

Table 214. HaloITSM Revenue in Help Desk Software for Small Business Business (2020-2025) & (US$ Million)

Table 215. HaloITSM Recent Development

Table 216. Research Programs/Design for This Report

Table 217. Key Data Information from Secondary Sources

Table 218. Key Data Information from Primary Sources

Table 219. Authors List of This Report

List of Figures

Figure 1. Help Desk Software for Small Business Picture

Figure 2. Global Help Desk Software for Small Business Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Help Desk Software for Small Business Market Share by Type: 2024 VS 2031

Figure 4. Cloud-based Features

Figure 5. On Premises Features

Figure 6. Global Help Desk Software for Small Business Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Help Desk Software for Small Business Market Share by Application: 2024 VS 2031

Figure 8. Retail Case Studies

Figure 9. Logistics Case Studies

Figure 10. Information Technology and Services Case Studies

Figure 11. Marketing and Advertising Case Studies

Figure 12. Others Case Studies

Figure 13. Help Desk Software for Small Business Report Years Considered

Figure 14. Global Help Desk Software for Small Business Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 15. Global Help Desk Software for Small Business Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 16. Global Help Desk Software for Small Business Market Share by Region: 2024 VS 2031

Figure 17. Global Help Desk Software for Small Business Market Share by Players in 2024

Figure 18. Global Top Help Desk Software for Small Business Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Help Desk Software for Small Business as of 2024)

Figure 19. The Top 10 and 5 Players Market Share by Help Desk Software for Small Business Revenue in 2024

Figure 20. North America Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. North America Help Desk Software for Small Business Market Share by Country (2020-2031)

Figure 22. United States Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 23. Canada Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. Europe Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. Europe Help Desk Software for Small Business Market Share by Country (2020-2031)

Figure 26. Germany Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. France Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. U.K. Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Italy Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Russia Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Nordic Countries Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Asia-Pacific Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Asia-Pacific Help Desk Software for Small Business Market Share by Region (2020-2031)

Figure 34. China Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Japan Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. South Korea Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Southeast Asia Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. India Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. Australia Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Latin America Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Latin America Help Desk Software for Small Business Market Share by Country (2020-2031)

Figure 42. Mexico Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. Brazil Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Middle East & Africa Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Middle East & Africa Help Desk Software for Small Business Market Share by Country (2020-2031)

Figure 46. Turkey Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 47. Saudi Arabia Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 48. UAE Help Desk Software for Small Business Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. Freshdesk Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 50. Zendesk Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 51. Salesforce Service Cloud Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 52. SysAid Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 53. Freshservice Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 54. Zoho Desk Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 55. HubSpot Service Hub Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 56. NICE inContact Cxone Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 57. vtenext Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 58. Velaro Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 59. InvGate Service Desk Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 60. Cayzu Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 61. Service Hub Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 62. Intercom Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 63. Gorgias Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 64. Hiver Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 65. Front Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 66. LiveAgent Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 67. Help Scout Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 68. Re:amaze Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 69. Gmelius Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 70. HelpCrunch Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 71. Tidio Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 72. HelpDesk.com Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 73. Nextiva Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 74. LiveChat Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 75. Chatbot.com Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 76. WPForms Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 77. Happyfox Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 78. Kayako Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 79. Jira Service Desk Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 80. ConnectWise Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 81. ProProfs Help Desk Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 82. HaloITSM Revenue Growth Rate in Help Desk Software for Small Business Business (2020-2025)

Figure 83. Bottom-up and Top-down Approaches for This Report

Figure 84. Data Triangulation

Figure 85. Key Executives Interviewed

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