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Global Artificial Intelligence in Call Center Market Research Report 2025

Published Date: March 2025

Report Code: QYRE-Auto-10C11646

Global Artificial Intelligence in Call Center Market Research Report 2022

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Global Artificial Intelligence in Call Center Market Research Report 2025

Code: QYRE-Auto-10C11646

Report

March 2025

Pages:102

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

GOOGLE INC

IBM Corporation

Amazon Web Services

Artificial Solutions International AB

Inbenta Technologies Inc

Creative Virtual Ltd.

Edgeverve Systems Limited

Five9

Avaya

Conversica

Talkdesk

Jio Haptik Technologies Limited

Kore.ai, Inc.

NICE inContact

Nuance Communications

Observe.AI

Twilio

Pypestream

Rulai

SAP SE

Avaamo Technologies Private Ltd.

Smart Action Company LLC

ORACLE CORPORATION

Artificial Intelligence in Call Center Market Size

In order to maintain its leading position, the United States will increase its investment in artificial intelligence research and development in non-defense fields, from US$1.6 billion to US$1.7 billion in 2022.

Artificial Intelligence in Call Center Market

The global market for Artificial Intelligence in Call Center was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

As an important force driving a new round of scientific and technological revolution, artificial intelligence has been of national strategic importance. Many governments introduces polices and increase capital investment to support AI companies. The Digital Europe plan adopted by the European Union will allocate €9.2 billion on high-tech investments, such as supercomputing, artificial intelligence, and network security. According to the latest data released by IDC, global artificial intelligence revenue was US$432.8 billion in 2022, a year-on-year increase of 19.31%, including software, hardware and services.

This report aims to provide a comprehensive presentation of the global market for Artificial Intelligence in Call Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Artificial Intelligence in Call Center.

The Artificial Intelligence in Call Center market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Artificial Intelligence in Call Center market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Artificial Intelligence in Call Center companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Artificial Intelligence in Call Center Market Report

Report Metric	Details
Report Name	Artificial Intelligence in Call Center Market
Accounted market size in 2022	US$ billion to US$ 1.7 billion
Base Year	2022
Segment by Type	Automatic Call Dispatcher Interactive Voice Response Interactive Channel Support Active Outgoing Dialer
Segment by Application	Media Industry Electronic Commerce Manufacturing industry Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Google Inc, IBM Corporation, Oracle Corporation, Amazon Web Services, Artificial Solutions International AB, Inbenta Technologies Inc., Creative Virtual Ltd., EdgeVerve Systems Limited, Five9 Inc., Avaamo Technologies Private Ltd., Avaya Inc., Conversica, Inc., Smart Action Company LLC, Talkdesk, Jio Haptik Technologies Limited, Kore.ai Inc., NICE Incontact, Nuance Communications, Observe.AI, Twilio Inc., Pypestream Inc., Rulai, SAP SE
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Artificial Intelligence in Call Center company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Artificial Intelligence in Call Center Market report?

Ans: The main players in the Artificial Intelligence in Call Center Market are Google Inc, IBM Corporation, Oracle Corporation, Amazon Web Services, Artificial Solutions International AB, Inbenta Technologies Inc., Creative Virtual Ltd., EdgeVerve Systems Limited, Five9 Inc., Avaamo Technologies Private Ltd., Avaya Inc., Conversica, Inc., Smart Action Company LLC, Talkdesk, Jio Haptik Technologies Limited, Kore.ai Inc., NICE Incontact, Nuance Communications, Observe.AI, Twilio Inc., Pypestream Inc., Rulai, SAP SE

What are the Application segmentation covered in the Artificial Intelligence in Call Center Market report?

Ans: The Applications covered in the Artificial Intelligence in Call Center Market report are Media Industry, Electronic Commerce, Manufacturing industry, Others

What are the Type segmentation covered in the Artificial Intelligence in Call Center Market report?

Ans: The Types covered in the Artificial Intelligence in Call Center Market report are Automatic Call Dispatcher, Interactive Voice Response, Interactive Channel Support, Active Outgoing Dialer

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Artificial Intelligence in Call Center Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Automatic Call Dispatcher

1.2.3 Interactive Voice Response

1.2.4 Interactive Channel Support

1.2.5 Active Outgoing Dialer

1.3 Market by Application

1.3.1 Global Artificial Intelligence in Call Center Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Media Industry

1.3.3 Electronic Commerce

1.3.4 Manufacturing industry

1.3.5 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Artificial Intelligence in Call Center Market Perspective (2020-2031)

2.2 Global Artificial Intelligence in Call Center Growth Trends by Region

2.2.1 Global Artificial Intelligence in Call Center Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Artificial Intelligence in Call Center Historic Market Size by Region (2020-2025)

2.2.3 Artificial Intelligence in Call Center Forecasted Market Size by Region (2026-2031)

2.3 Artificial Intelligence in Call Center Market Dynamics

2.3.1 Artificial Intelligence in Call Center Industry Trends

2.3.2 Artificial Intelligence in Call Center Market Drivers

2.3.3 Artificial Intelligence in Call Center Market Challenges

2.3.4 Artificial Intelligence in Call Center Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Artificial Intelligence in Call Center Players by Revenue

3.1.1 Global Top Artificial Intelligence in Call Center Players by Revenue (2020-2025)

3.1.2 Global Artificial Intelligence in Call Center Revenue Market Share by Players (2020-2025)

3.2 Global Artificial Intelligence in Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Artificial Intelligence in Call Center Revenue

3.4 Global Artificial Intelligence in Call Center Market Concentration Ratio

3.4.1 Global Artificial Intelligence in Call Center Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Artificial Intelligence in Call Center Revenue in 2024

3.5 Global Key Players of Artificial Intelligence in Call Center Head office and Area Served

3.6 Global Key Players of Artificial Intelligence in Call Center, Product and Application

3.7 Global Key Players of Artificial Intelligence in Call Center, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Artificial Intelligence in Call Center Breakdown Data by Type

4.1 Global Artificial Intelligence in Call Center Historic Market Size by Type (2020-2025)

4.2 Global Artificial Intelligence in Call Center Forecasted Market Size by Type (2026-2031)

5 Artificial Intelligence in Call Center Breakdown Data by Application

5.1 Global Artificial Intelligence in Call Center Historic Market Size by Application (2020-2025)

5.2 Global Artificial Intelligence in Call Center Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Artificial Intelligence in Call Center Market Size (2020-2031)

6.2 North America Artificial Intelligence in Call Center Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Artificial Intelligence in Call Center Market Size by Country (2020-2025)

6.4 North America Artificial Intelligence in Call Center Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Artificial Intelligence in Call Center Market Size (2020-2031)

7.2 Europe Artificial Intelligence in Call Center Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Artificial Intelligence in Call Center Market Size by Country (2020-2025)

7.4 Europe Artificial Intelligence in Call Center Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Artificial Intelligence in Call Center Market Size (2020-2031)

8.2 Asia-Pacific Artificial Intelligence in Call Center Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2020-2025)

8.4 Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Artificial Intelligence in Call Center Market Size (2020-2031)

9.2 Latin America Artificial Intelligence in Call Center Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Artificial Intelligence in Call Center Market Size by Country (2020-2025)

9.4 Latin America Artificial Intelligence in Call Center Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Artificial Intelligence in Call Center Market Size (2020-2031)

10.2 Middle East & Africa Artificial Intelligence in Call Center Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2020-2025)

10.4 Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Google Inc

11.1.1 Google Inc Company Details

11.1.2 Google Inc Business Overview

11.1.3 Google Inc Artificial Intelligence in Call Center Introduction

11.1.4 Google Inc Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.1.5 Google Inc Recent Development

11.2 IBM Corporation

11.2.1 IBM Corporation Company Details

11.2.2 IBM Corporation Business Overview

11.2.3 IBM Corporation Artificial Intelligence in Call Center Introduction

11.2.4 IBM Corporation Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.2.5 IBM Corporation Recent Development

11.3 Oracle Corporation

11.3.1 Oracle Corporation Company Details

11.3.2 Oracle Corporation Business Overview

11.3.3 Oracle Corporation Artificial Intelligence in Call Center Introduction

11.3.4 Oracle Corporation Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.3.5 Oracle Corporation Recent Development

11.4 Amazon Web Services

11.4.1 Amazon Web Services Company Details

11.4.2 Amazon Web Services Business Overview

11.4.3 Amazon Web Services Artificial Intelligence in Call Center Introduction

11.4.4 Amazon Web Services Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.4.5 Amazon Web Services Recent Development

11.5 Artificial Solutions International AB

11.5.1 Artificial Solutions International AB Company Details

11.5.2 Artificial Solutions International AB Business Overview

11.5.3 Artificial Solutions International AB Artificial Intelligence in Call Center Introduction

11.5.4 Artificial Solutions International AB Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.5.5 Artificial Solutions International AB Recent Development

11.6 Inbenta Technologies Inc.

11.6.1 Inbenta Technologies Inc. Company Details

11.6.2 Inbenta Technologies Inc. Business Overview

11.6.3 Inbenta Technologies Inc. Artificial Intelligence in Call Center Introduction

11.6.4 Inbenta Technologies Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.6.5 Inbenta Technologies Inc. Recent Development

11.7 Creative Virtual Ltd.

11.7.1 Creative Virtual Ltd. Company Details

11.7.2 Creative Virtual Ltd. Business Overview

11.7.3 Creative Virtual Ltd. Artificial Intelligence in Call Center Introduction

11.7.4 Creative Virtual Ltd. Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.7.5 Creative Virtual Ltd. Recent Development

11.8 EdgeVerve Systems Limited

11.8.1 EdgeVerve Systems Limited Company Details

11.8.2 EdgeVerve Systems Limited Business Overview

11.8.3 EdgeVerve Systems Limited Artificial Intelligence in Call Center Introduction

11.8.4 EdgeVerve Systems Limited Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.8.5 EdgeVerve Systems Limited Recent Development

11.9 Five9 Inc.

11.9.1 Five9 Inc. Company Details

11.9.2 Five9 Inc. Business Overview

11.9.3 Five9 Inc. Artificial Intelligence in Call Center Introduction

11.9.4 Five9 Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.9.5 Five9 Inc. Recent Development

11.10 Avaamo Technologies Private Ltd.

11.10.1 Avaamo Technologies Private Ltd. Company Details

11.10.2 Avaamo Technologies Private Ltd. Business Overview

11.10.3 Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Introduction

11.10.4 Avaamo Technologies Private Ltd. Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.10.5 Avaamo Technologies Private Ltd. Recent Development

11.11 Avaya Inc.

11.11.1 Avaya Inc. Company Details

11.11.2 Avaya Inc. Business Overview

11.11.3 Avaya Inc. Artificial Intelligence in Call Center Introduction

11.11.4 Avaya Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.11.5 Avaya Inc. Recent Development

11.12 Conversica, Inc.

11.12.1 Conversica, Inc. Company Details

11.12.2 Conversica, Inc. Business Overview

11.12.3 Conversica, Inc. Artificial Intelligence in Call Center Introduction

11.12.4 Conversica, Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.12.5 Conversica, Inc. Recent Development

11.13 Smart Action Company LLC

11.13.1 Smart Action Company LLC Company Details

11.13.2 Smart Action Company LLC Business Overview

11.13.3 Smart Action Company LLC Artificial Intelligence in Call Center Introduction

11.13.4 Smart Action Company LLC Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.13.5 Smart Action Company LLC Recent Development

11.14 Talkdesk

11.14.1 Talkdesk Company Details

11.14.2 Talkdesk Business Overview

11.14.3 Talkdesk Artificial Intelligence in Call Center Introduction

11.14.4 Talkdesk Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.14.5 Talkdesk Recent Development

11.15 Jio Haptik Technologies Limited

11.15.1 Jio Haptik Technologies Limited Company Details

11.15.2 Jio Haptik Technologies Limited Business Overview

11.15.3 Jio Haptik Technologies Limited Artificial Intelligence in Call Center Introduction

11.15.4 Jio Haptik Technologies Limited Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.15.5 Jio Haptik Technologies Limited Recent Development

11.16 Kore.ai Inc.

11.16.1 Kore.ai Inc. Company Details

11.16.2 Kore.ai Inc. Business Overview

11.16.3 Kore.ai Inc. Artificial Intelligence in Call Center Introduction

11.16.4 Kore.ai Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.16.5 Kore.ai Inc. Recent Development

11.17 NICE Incontact

11.17.1 NICE Incontact Company Details

11.17.2 NICE Incontact Business Overview

11.17.3 NICE Incontact Artificial Intelligence in Call Center Introduction

11.17.4 NICE Incontact Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.17.5 NICE Incontact Recent Development

11.18 Nuance Communications

11.18.1 Nuance Communications Company Details

11.18.2 Nuance Communications Business Overview

11.18.3 Nuance Communications Artificial Intelligence in Call Center Introduction

11.18.4 Nuance Communications Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.18.5 Nuance Communications Recent Development

11.19 Observe.AI

11.19.1 Observe.AI Company Details

11.19.2 Observe.AI Business Overview

11.19.3 Observe.AI Artificial Intelligence in Call Center Introduction

11.19.4 Observe.AI Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.19.5 Observe.AI Recent Development

11.20 Twilio Inc.

11.20.1 Twilio Inc. Company Details

11.20.2 Twilio Inc. Business Overview

11.20.3 Twilio Inc. Artificial Intelligence in Call Center Introduction

11.20.4 Twilio Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.20.5 Twilio Inc. Recent Development

11.21 Pypestream Inc.

11.21.1 Pypestream Inc. Company Details

11.21.2 Pypestream Inc. Business Overview

11.21.3 Pypestream Inc. Artificial Intelligence in Call Center Introduction

11.21.4 Pypestream Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.21.5 Pypestream Inc. Recent Development

11.22 Rulai

11.22.1 Rulai Company Details

11.22.2 Rulai Business Overview

11.22.3 Rulai Artificial Intelligence in Call Center Introduction

11.22.4 Rulai Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.22.5 Rulai Recent Development

11.23 SAP SE

11.23.1 SAP SE Company Details

11.23.2 SAP SE Business Overview

11.23.3 SAP SE Artificial Intelligence in Call Center Introduction

11.23.4 SAP SE Revenue in Artificial Intelligence in Call Center Business (2020-2025)

11.23.5 SAP SE Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

GOOGLE INC

IBM Corporation

Amazon Web Services

Artificial Solutions International AB

Inbenta Technologies Inc

Creative Virtual Ltd.

Edgeverve Systems Limited

Five9

Avaya

Conversica

Talkdesk

Jio Haptik Technologies Limited

Kore.ai, Inc.

NICE inContact

Nuance Communications

Observe.AI

Twilio

Pypestream

Rulai

SAP SE

Avaamo Technologies Private Ltd.

Smart Action Company LLC

ORACLE CORPORATION

List of Tables

Table 1. Global Artificial Intelligence in Call Center Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Automatic Call Dispatcher

Table 3. Key Players of Interactive Voice Response

Table 4. Key Players of Interactive Channel Support

Table 5. Key Players of Active Outgoing Dialer

Table 6. Global Artificial Intelligence in Call Center Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 7. Global Artificial Intelligence in Call Center Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 8. Global Artificial Intelligence in Call Center Market Size by Region (2020-2025) & (US$ Million)

Table 9. Global Artificial Intelligence in Call Center Market Share by Region (2020-2025)

Table 10. Global Artificial Intelligence in Call Center Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 11. Global Artificial Intelligence in Call Center Market Share by Region (2026-2031)

Table 12. Artificial Intelligence in Call Center Market Trends

Table 13. Artificial Intelligence in Call Center Market Drivers

Table 14. Artificial Intelligence in Call Center Market Challenges

Table 15. Artificial Intelligence in Call Center Market Restraints

Table 16. Global Artificial Intelligence in Call Center Revenue by Players (2020-2025) & (US$ Million)

Table 17. Global Artificial Intelligence in Call Center Market Share by Players (2020-2025)

Table 18. Global Top Artificial Intelligence in Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Artificial Intelligence in Call Center as of 2024)

Table 19. Ranking of Global Top Artificial Intelligence in Call Center Companies by Revenue (US$ Million) in 2024

Table 20. Global 5 Largest Players Market Share by Artificial Intelligence in Call Center Revenue (CR5 and HHI) & (2020-2025)

Table 21. Global Key Players of Artificial Intelligence in Call Center, Headquarters and Area Served

Table 22. Global Key Players of Artificial Intelligence in Call Center, Product and Application

Table 23. Global Key Players of Artificial Intelligence in Call Center, Date of Enter into This Industry

Table 24. Mergers & Acquisitions, Expansion Plans

Table 25. Global Artificial Intelligence in Call Center Market Size by Type (2020-2025) & (US$ Million)

Table 26. Global Artificial Intelligence in Call Center Revenue Market Share by Type (2020-2025)

Table 27. Global Artificial Intelligence in Call Center Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 28. Global Artificial Intelligence in Call Center Revenue Market Share by Type (2026-2031)

Table 29. Global Artificial Intelligence in Call Center Market Size by Application (2020-2025) & (US$ Million)

Table 30. Global Artificial Intelligence in Call Center Revenue Market Share by Application (2020-2025)

Table 31. Global Artificial Intelligence in Call Center Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 32. Global Artificial Intelligence in Call Center Revenue Market Share by Application (2026-2031)

Table 33. North America Artificial Intelligence in Call Center Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 34. North America Artificial Intelligence in Call Center Market Size by Country (2020-2025) & (US$ Million)

Table 35. North America Artificial Intelligence in Call Center Market Size by Country (2026-2031) & (US$ Million)

Table 36. Europe Artificial Intelligence in Call Center Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 37. Europe Artificial Intelligence in Call Center Market Size by Country (2020-2025) & (US$ Million)

Table 38. Europe Artificial Intelligence in Call Center Market Size by Country (2026-2031) & (US$ Million)

Table 39. Asia-Pacific Artificial Intelligence in Call Center Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 40. Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2020-2025) & (US$ Million)

Table 41. Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2026-2031) & (US$ Million)

Table 42. Latin America Artificial Intelligence in Call Center Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 43. Latin America Artificial Intelligence in Call Center Market Size by Country (2020-2025) & (US$ Million)

Table 44. Latin America Artificial Intelligence in Call Center Market Size by Country (2026-2031) & (US$ Million)

Table 45. Middle East & Africa Artificial Intelligence in Call Center Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 46. Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2020-2025) & (US$ Million)

Table 47. Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2026-2031) & (US$ Million)

Table 48. Google Inc Company Details

Table 49. Google Inc Business Overview

Table 50. Google Inc Artificial Intelligence in Call Center Product

Table 51. Google Inc Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 52. Google Inc Recent Development

Table 53. IBM Corporation Company Details

Table 54. IBM Corporation Business Overview

Table 55. IBM Corporation Artificial Intelligence in Call Center Product

Table 56. IBM Corporation Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 57. IBM Corporation Recent Development

Table 58. Oracle Corporation Company Details

Table 59. Oracle Corporation Business Overview

Table 60. Oracle Corporation Artificial Intelligence in Call Center Product

Table 61. Oracle Corporation Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 62. Oracle Corporation Recent Development

Table 63. Amazon Web Services Company Details

Table 64. Amazon Web Services Business Overview

Table 65. Amazon Web Services Artificial Intelligence in Call Center Product

Table 66. Amazon Web Services Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 67. Amazon Web Services Recent Development

Table 68. Artificial Solutions International AB Company Details

Table 69. Artificial Solutions International AB Business Overview

Table 70. Artificial Solutions International AB Artificial Intelligence in Call Center Product

Table 71. Artificial Solutions International AB Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 72. Artificial Solutions International AB Recent Development

Table 73. Inbenta Technologies Inc. Company Details

Table 74. Inbenta Technologies Inc. Business Overview

Table 75. Inbenta Technologies Inc. Artificial Intelligence in Call Center Product

Table 76. Inbenta Technologies Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 77. Inbenta Technologies Inc. Recent Development

Table 78. Creative Virtual Ltd. Company Details

Table 79. Creative Virtual Ltd. Business Overview

Table 80. Creative Virtual Ltd. Artificial Intelligence in Call Center Product

Table 81. Creative Virtual Ltd. Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 82. Creative Virtual Ltd. Recent Development

Table 83. EdgeVerve Systems Limited Company Details

Table 84. EdgeVerve Systems Limited Business Overview

Table 85. EdgeVerve Systems Limited Artificial Intelligence in Call Center Product

Table 86. EdgeVerve Systems Limited Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 87. EdgeVerve Systems Limited Recent Development

Table 88. Five9 Inc. Company Details

Table 89. Five9 Inc. Business Overview

Table 90. Five9 Inc. Artificial Intelligence in Call Center Product

Table 91. Five9 Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 92. Five9 Inc. Recent Development

Table 93. Avaamo Technologies Private Ltd. Company Details

Table 94. Avaamo Technologies Private Ltd. Business Overview

Table 95. Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Product

Table 96. Avaamo Technologies Private Ltd. Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 97. Avaamo Technologies Private Ltd. Recent Development

Table 98. Avaya Inc. Company Details

Table 99. Avaya Inc. Business Overview

Table 100. Avaya Inc. Artificial Intelligence in Call Center Product

Table 101. Avaya Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 102. Avaya Inc. Recent Development

Table 103. Conversica, Inc. Company Details

Table 104. Conversica, Inc. Business Overview

Table 105. Conversica, Inc. Artificial Intelligence in Call Center Product

Table 106. Conversica, Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 107. Conversica, Inc. Recent Development

Table 108. Smart Action Company LLC Company Details

Table 109. Smart Action Company LLC Business Overview

Table 110. Smart Action Company LLC Artificial Intelligence in Call Center Product

Table 111. Smart Action Company LLC Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 112. Smart Action Company LLC Recent Development

Table 113. Talkdesk Company Details

Table 114. Talkdesk Business Overview

Table 115. Talkdesk Artificial Intelligence in Call Center Product

Table 116. Talkdesk Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 117. Talkdesk Recent Development

Table 118. Jio Haptik Technologies Limited Company Details

Table 119. Jio Haptik Technologies Limited Business Overview

Table 120. Jio Haptik Technologies Limited Artificial Intelligence in Call Center Product

Table 121. Jio Haptik Technologies Limited Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 122. Jio Haptik Technologies Limited Recent Development

Table 123. Kore.ai Inc. Company Details

Table 124. Kore.ai Inc. Business Overview

Table 125. Kore.ai Inc. Artificial Intelligence in Call Center Product

Table 126. Kore.ai Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 127. Kore.ai Inc. Recent Development

Table 128. NICE Incontact Company Details

Table 129. NICE Incontact Business Overview

Table 130. NICE Incontact Artificial Intelligence in Call Center Product

Table 131. NICE Incontact Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 132. NICE Incontact Recent Development

Table 133. Nuance Communications Company Details

Table 134. Nuance Communications Business Overview

Table 135. Nuance Communications Artificial Intelligence in Call Center Product

Table 136. Nuance Communications Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 137. Nuance Communications Recent Development

Table 138. Observe.AI Company Details

Table 139. Observe.AI Business Overview

Table 140. Observe.AI Artificial Intelligence in Call Center Product

Table 141. Observe.AI Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 142. Observe.AI Recent Development

Table 143. Twilio Inc. Company Details

Table 144. Twilio Inc. Business Overview

Table 145. Twilio Inc. Artificial Intelligence in Call Center Product

Table 146. Twilio Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 147. Twilio Inc. Recent Development

Table 148. Pypestream Inc. Company Details

Table 149. Pypestream Inc. Business Overview

Table 150. Pypestream Inc. Artificial Intelligence in Call Center Product

Table 151. Pypestream Inc. Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 152. Pypestream Inc. Recent Development

Table 153. Rulai Company Details

Table 154. Rulai Business Overview

Table 155. Rulai Artificial Intelligence in Call Center Product

Table 156. Rulai Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 157. Rulai Recent Development

Table 158. SAP SE Company Details

Table 159. SAP SE Business Overview

Table 160. SAP SE Artificial Intelligence in Call Center Product

Table 161. SAP SE Revenue in Artificial Intelligence in Call Center Business (2020-2025) & (US$ Million)

Table 162. SAP SE Recent Development

Table 163. Research Programs/Design for This Report

Table 164. Key Data Information from Secondary Sources

Table 165. Key Data Information from Primary Sources

Table 166. Authors List of This Report

List of Figures

Figure 1. Artificial Intelligence in Call Center Picture

Figure 2. Global Artificial Intelligence in Call Center Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Artificial Intelligence in Call Center Market Share by Type: 2024 VS 2031

Figure 4. Automatic Call Dispatcher Features

Figure 5. Interactive Voice Response Features

Figure 6. Interactive Channel Support Features

Figure 7. Active Outgoing Dialer Features

Figure 8. Global Artificial Intelligence in Call Center Market Size by Application (2020-2031) & (US$ Million)

Figure 9. Global Artificial Intelligence in Call Center Market Share by Application: 2024 VS 2031

Figure 10. Media Industry Case Studies

Figure 11. Electronic Commerce Case Studies

Figure 12. Manufacturing industry Case Studies

Figure 13. Others Case Studies

Figure 14. Artificial Intelligence in Call Center Report Years Considered

Figure 15. Global Artificial Intelligence in Call Center Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 16. Global Artificial Intelligence in Call Center Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 17. Global Artificial Intelligence in Call Center Market Share by Region: 2024 VS 2031

Figure 18. Global Artificial Intelligence in Call Center Market Share by Players in 2024

Figure 19. Global Top Artificial Intelligence in Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Artificial Intelligence in Call Center as of 2024)

Figure 20. The Top 10 and 5 Players Market Share by Artificial Intelligence in Call Center Revenue in 2024

Figure 21. North America Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. North America Artificial Intelligence in Call Center Market Share by Country (2020-2031)

Figure 23. United States Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. Canada Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. Europe Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. Europe Artificial Intelligence in Call Center Market Share by Country (2020-2031)

Figure 27. Germany Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. France Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. U.K. Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Italy Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Russia Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Nordic Countries Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Asia-Pacific Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Asia-Pacific Artificial Intelligence in Call Center Market Share by Region (2020-2031)

Figure 35. China Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Japan Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. South Korea Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Southeast Asia Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. India Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Australia Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Latin America Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Latin America Artificial Intelligence in Call Center Market Share by Country (2020-2031)

Figure 43. Mexico Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Brazil Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Middle East & Africa Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Middle East & Africa Artificial Intelligence in Call Center Market Share by Country (2020-2031)

Figure 47. Turkey Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 48. Saudi Arabia Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. UAE Artificial Intelligence in Call Center Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 50. Google Inc Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 51. IBM Corporation Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 52. Oracle Corporation Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 53. Amazon Web Services Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 54. Artificial Solutions International AB Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 55. Inbenta Technologies Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 56. Creative Virtual Ltd. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 57. EdgeVerve Systems Limited Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 58. Five9 Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 59. Avaamo Technologies Private Ltd. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 60. Avaya Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 61. Conversica, Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 62. Smart Action Company LLC Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 63. Talkdesk Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 64. Jio Haptik Technologies Limited Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 65. Kore.ai Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 66. NICE Incontact Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 67. Nuance Communications Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 68. Observe.AI Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 69. Twilio Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 70. Pypestream Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 71. Rulai Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 72. SAP SE Revenue Growth Rate in Artificial Intelligence in Call Center Business (2020-2025)

Figure 73. Bottom-up and Top-down Approaches for This Report

Figure 74. Data Triangulation

Figure 75. Key Executives Interviewed

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