Global Artificial Intelligence in Call Center Market Research Report 2023

The global Artificial Intelligence in Call Center market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Artificial Intelligence in Call Center is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Artificial Intelligence in Call Center is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Artificial Intelligence in Call Center in Media Industry is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Artificial Intelligence in Call Center include Google Inc, IBM Corporation, Oracle Corporation, Amazon Web Services, Artificial Solutions International AB, Inbenta Technologies Inc., Creative Virtual Ltd., EdgeVerve Systems Limited and Five9 Inc., etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Artificial Intelligence in Call Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Artificial Intelligence in Call Center.

The Artificial Intelligence in Call Center market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Artificial Intelligence in Call Center market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Artificial Intelligence in Call Center companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Artificial Intelligence in Call Center Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Automatic Call Dispatcher

1.2.3 Interactive Voice Response

1.2.4 Interactive Channel Support

1.2.5 Active Outgoing Dialer

1.3 Market by Application

1.3.1 Global Artificial Intelligence in Call Center Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Media Industry

1.3.3 Electronic Commerce

1.3.4 Manufacturing industry

1.3.5 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Artificial Intelligence in Call Center Market Perspective (2018-2029)

2.2 Artificial Intelligence in Call Center Growth Trends by Region

2.2.1 Global Artificial Intelligence in Call Center Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Artificial Intelligence in Call Center Historic Market Size by Region (2018-2023)

2.2.3 Artificial Intelligence in Call Center Forecasted Market Size by Region (2024-2029)

2.3 Artificial Intelligence in Call Center Market Dynamics

2.3.1 Artificial Intelligence in Call Center Industry Trends

2.3.2 Artificial Intelligence in Call Center Market Drivers

2.3.3 Artificial Intelligence in Call Center Market Challenges

2.3.4 Artificial Intelligence in Call Center Market Restraints

3.1 Global Top Artificial Intelligence in Call Center Players by Revenue

3.1.1 Global Top Artificial Intelligence in Call Center Players by Revenue (2018-2023)

3.1.2 Global Artificial Intelligence in Call Center Revenue Market Share by Players (2018-2023)

3.2 Global Artificial Intelligence in Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Artificial Intelligence in Call Center Revenue

3.4 Global Artificial Intelligence in Call Center Market Concentration Ratio

3.4.1 Global Artificial Intelligence in Call Center Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Artificial Intelligence in Call Center Revenue in 2022

3.5 Artificial Intelligence in Call Center Key Players Head office and Area Served

3.6 Key Players Artificial Intelligence in Call Center Product Solution and Service

3.7 Date of Enter into Artificial Intelligence in Call Center Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Artificial Intelligence in Call Center Historic Market Size by Type (2018-2023)

4.2 Global Artificial Intelligence in Call Center Forecasted Market Size by Type (2024-2029)

5.1 Global Artificial Intelligence in Call Center Historic Market Size by Application (2018-2023)

5.2 Global Artificial Intelligence in Call Center Forecasted Market Size by Application (2024-2029)

6.1 North America Artificial Intelligence in Call Center Market Size (2018-2029)

6.2 North America Artificial Intelligence in Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Artificial Intelligence in Call Center Market Size by Country (2018-2023)

6.4 North America Artificial Intelligence in Call Center Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Artificial Intelligence in Call Center Market Size (2018-2029)

7.2 Europe Artificial Intelligence in Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Artificial Intelligence in Call Center Market Size by Country (2018-2023)

7.4 Europe Artificial Intelligence in Call Center Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Artificial Intelligence in Call Center Market Size (2018-2029)

8.2 Asia-Pacific Artificial Intelligence in Call Center Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2018-2023)

8.4 Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Artificial Intelligence in Call Center Market Size (2018-2029)

9.2 Latin America Artificial Intelligence in Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Artificial Intelligence in Call Center Market Size by Country (2018-2023)

9.4 Latin America Artificial Intelligence in Call Center Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Artificial Intelligence in Call Center Market Size (2018-2029)

10.2 Middle East & Africa Artificial Intelligence in Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2018-2023)

10.4 Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Google Inc

11.1.1 Google Inc Company Detail

11.1.2 Google Inc Business Overview

11.1.3 Google Inc Artificial Intelligence in Call Center Introduction

11.1.4 Google Inc Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.1.5 Google Inc Recent Development

11.2 IBM Corporation

11.2.1 IBM Corporation Company Detail

11.2.2 IBM Corporation Business Overview

11.2.3 IBM Corporation Artificial Intelligence in Call Center Introduction

11.2.4 IBM Corporation Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.2.5 IBM Corporation Recent Development

11.3 Oracle Corporation

11.3.1 Oracle Corporation Company Detail

11.3.2 Oracle Corporation Business Overview

11.3.3 Oracle Corporation Artificial Intelligence in Call Center Introduction

11.3.4 Oracle Corporation Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.3.5 Oracle Corporation Recent Development

11.4 Amazon Web Services

11.4.1 Amazon Web Services Company Detail

11.4.2 Amazon Web Services Business Overview

11.4.3 Amazon Web Services Artificial Intelligence in Call Center Introduction

11.4.4 Amazon Web Services Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.4.5 Amazon Web Services Recent Development

11.5 Artificial Solutions International AB

11.5.1 Artificial Solutions International AB Company Detail

11.5.2 Artificial Solutions International AB Business Overview

11.5.3 Artificial Solutions International AB Artificial Intelligence in Call Center Introduction

11.5.4 Artificial Solutions International AB Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.5.5 Artificial Solutions International AB Recent Development

11.6 Inbenta Technologies Inc.

11.6.1 Inbenta Technologies Inc. Company Detail

11.6.2 Inbenta Technologies Inc. Business Overview

11.6.3 Inbenta Technologies Inc. Artificial Intelligence in Call Center Introduction

11.6.4 Inbenta Technologies Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.6.5 Inbenta Technologies Inc. Recent Development

11.7 Creative Virtual Ltd.

11.7.1 Creative Virtual Ltd. Company Detail

11.7.2 Creative Virtual Ltd. Business Overview

11.7.3 Creative Virtual Ltd. Artificial Intelligence in Call Center Introduction

11.7.4 Creative Virtual Ltd. Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.7.5 Creative Virtual Ltd. Recent Development

11.8 EdgeVerve Systems Limited

11.8.1 EdgeVerve Systems Limited Company Detail

11.8.2 EdgeVerve Systems Limited Business Overview

11.8.3 EdgeVerve Systems Limited Artificial Intelligence in Call Center Introduction

11.8.4 EdgeVerve Systems Limited Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.8.5 EdgeVerve Systems Limited Recent Development

11.9 Five9 Inc.

11.9.1 Five9 Inc. Company Detail

11.9.2 Five9 Inc. Business Overview

11.9.3 Five9 Inc. Artificial Intelligence in Call Center Introduction

11.9.4 Five9 Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.9.5 Five9 Inc. Recent Development

11.10 Avaamo Technologies Private Ltd.

11.10.1 Avaamo Technologies Private Ltd. Company Detail

11.10.2 Avaamo Technologies Private Ltd. Business Overview

11.10.3 Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Introduction

11.10.4 Avaamo Technologies Private Ltd. Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.10.5 Avaamo Technologies Private Ltd. Recent Development

11.11 Avaya Inc.

11.11.1 Avaya Inc. Company Detail

11.11.2 Avaya Inc. Business Overview

11.11.3 Avaya Inc. Artificial Intelligence in Call Center Introduction

11.11.4 Avaya Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.11.5 Avaya Inc. Recent Development

11.12 Conversica, Inc.

11.12.1 Conversica, Inc. Company Detail

11.12.2 Conversica, Inc. Business Overview

11.12.3 Conversica, Inc. Artificial Intelligence in Call Center Introduction

11.12.4 Conversica, Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.12.5 Conversica, Inc. Recent Development

11.13 Smart Action Company LLC

11.13.1 Smart Action Company LLC Company Detail

11.13.2 Smart Action Company LLC Business Overview

11.13.3 Smart Action Company LLC Artificial Intelligence in Call Center Introduction

11.13.4 Smart Action Company LLC Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.13.5 Smart Action Company LLC Recent Development

11.14 Talkdesk

11.14.1 Talkdesk Company Detail

11.14.2 Talkdesk Business Overview

11.14.3 Talkdesk Artificial Intelligence in Call Center Introduction

11.14.4 Talkdesk Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.14.5 Talkdesk Recent Development

11.15 Jio Haptik Technologies Limited

11.15.1 Jio Haptik Technologies Limited Company Detail

11.15.2 Jio Haptik Technologies Limited Business Overview

11.15.3 Jio Haptik Technologies Limited Artificial Intelligence in Call Center Introduction

11.15.4 Jio Haptik Technologies Limited Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.15.5 Jio Haptik Technologies Limited Recent Development

11.16 Kore.ai Inc.

11.16.1 Kore.ai Inc. Company Detail

11.16.2 Kore.ai Inc. Business Overview

11.16.3 Kore.ai Inc. Artificial Intelligence in Call Center Introduction

11.16.4 Kore.ai Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.16.5 Kore.ai Inc. Recent Development

11.17 NICE Incontact

11.17.1 NICE Incontact Company Detail

11.17.2 NICE Incontact Business Overview

11.17.3 NICE Incontact Artificial Intelligence in Call Center Introduction

11.17.4 NICE Incontact Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.17.5 NICE Incontact Recent Development

11.18 Nuance Communications

11.18.1 Nuance Communications Company Detail

11.18.2 Nuance Communications Business Overview

11.18.3 Nuance Communications Artificial Intelligence in Call Center Introduction

11.18.4 Nuance Communications Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.18.5 Nuance Communications Recent Development

11.19 Observe.AI

11.19.1 Observe.AI Company Detail

11.19.2 Observe.AI Business Overview

11.19.3 Observe.AI Artificial Intelligence in Call Center Introduction

11.19.4 Observe.AI Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.19.5 Observe.AI Recent Development

11.20 Twilio Inc.

11.20.1 Twilio Inc. Company Detail

11.20.2 Twilio Inc. Business Overview

11.20.3 Twilio Inc. Artificial Intelligence in Call Center Introduction

11.20.4 Twilio Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.20.5 Twilio Inc. Recent Development

11.21 Pypestream Inc.

11.21.1 Pypestream Inc. Company Detail

11.21.2 Pypestream Inc. Business Overview

11.21.3 Pypestream Inc. Artificial Intelligence in Call Center Introduction

11.21.4 Pypestream Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.21.5 Pypestream Inc. Recent Development

11.22 Rulai

11.22.1 Rulai Company Detail

11.22.2 Rulai Business Overview

11.22.3 Rulai Artificial Intelligence in Call Center Introduction

11.22.4 Rulai Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.22.5 Rulai Recent Development

11.23 SAP SE

11.23.1 SAP SE Company Detail

11.23.2 SAP SE Business Overview

11.23.3 SAP SE Artificial Intelligence in Call Center Introduction

11.23.4 SAP SE Revenue in Artificial Intelligence in Call Center Business (2018-2023)

11.23.5 SAP SE Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Artificial Intelligence in Call Center Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Automatic Call Dispatcher

    Table 3. Key Players of Interactive Voice Response

    Table 4. Key Players of Interactive Channel Support

    Table 5. Key Players of Active Outgoing Dialer

    Table 6. Global Artificial Intelligence in Call Center Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 7. Global Artificial Intelligence in Call Center Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 8. Global Artificial Intelligence in Call Center Market Size by Region (2018-2023) & (US$ Million)

    Table 9. Global Artificial Intelligence in Call Center Market Share by Region (2018-2023)

    Table 10. Global Artificial Intelligence in Call Center Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 11. Global Artificial Intelligence in Call Center Market Share by Region (2024-2029)

    Table 12. Artificial Intelligence in Call Center Market Trends

    Table 13. Artificial Intelligence in Call Center Market Drivers

    Table 14. Artificial Intelligence in Call Center Market Challenges

    Table 15. Artificial Intelligence in Call Center Market Restraints

    Table 16. Global Artificial Intelligence in Call Center Revenue by Players (2018-2023) & (US$ Million)

    Table 17. Global Artificial Intelligence in Call Center Market Share by Players (2018-2023)

    Table 18. Global Top Artificial Intelligence in Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Artificial Intelligence in Call Center as of 2022)

    Table 19. Ranking of Global Top Artificial Intelligence in Call Center Companies by Revenue (US$ Million) in 2022

    Table 20. Global 5 Largest Players Market Share by Artificial Intelligence in Call Center Revenue (CR5 and HHI) & (2018-2023)

    Table 21. Key Players Headquarters and Area Served

    Table 22. Key Players Artificial Intelligence in Call Center Product Solution and Service

    Table 23. Date of Enter into Artificial Intelligence in Call Center Market

    Table 24. Mergers & Acquisitions, Expansion Plans

    Table 25. Global Artificial Intelligence in Call Center Market Size by Type (2018-2023) & (US$ Million)

    Table 26. Global Artificial Intelligence in Call Center Revenue Market Share by Type (2018-2023)

    Table 27. Global Artificial Intelligence in Call Center Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 28. Global Artificial Intelligence in Call Center Revenue Market Share by Type (2024-2029)

    Table 29. Global Artificial Intelligence in Call Center Market Size by Application (2018-2023) & (US$ Million)

    Table 30. Global Artificial Intelligence in Call Center Revenue Market Share by Application (2018-2023)

    Table 31. Global Artificial Intelligence in Call Center Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 32. Global Artificial Intelligence in Call Center Revenue Market Share by Application (2024-2029)

    Table 33. North America Artificial Intelligence in Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 34. North America Artificial Intelligence in Call Center Market Size by Country (2018-2023) & (US$ Million)

    Table 35. North America Artificial Intelligence in Call Center Market Size by Country (2024-2029) & (US$ Million)

    Table 36. Europe Artificial Intelligence in Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 37. Europe Artificial Intelligence in Call Center Market Size by Country (2018-2023) & (US$ Million)

    Table 38. Europe Artificial Intelligence in Call Center Market Size by Country (2024-2029) & (US$ Million)

    Table 39. Asia-Pacific Artificial Intelligence in Call Center Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 40. Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2018-2023) & (US$ Million)

    Table 41. Asia-Pacific Artificial Intelligence in Call Center Market Size by Region (2024-2029) & (US$ Million)

    Table 42. Latin America Artificial Intelligence in Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 43. Latin America Artificial Intelligence in Call Center Market Size by Country (2018-2023) & (US$ Million)

    Table 44. Latin America Artificial Intelligence in Call Center Market Size by Country (2024-2029) & (US$ Million)

    Table 45. Middle East & Africa Artificial Intelligence in Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 46. Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2018-2023) & (US$ Million)

    Table 47. Middle East & Africa Artificial Intelligence in Call Center Market Size by Country (2024-2029) & (US$ Million)

    Table 48. Google Inc Company Detail

    Table 49. Google Inc Business Overview

    Table 50. Google Inc Artificial Intelligence in Call Center Product

    Table 51. Google Inc Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 52. Google Inc Recent Development

    Table 53. IBM Corporation Company Detail

    Table 54. IBM Corporation Business Overview

    Table 55. IBM Corporation Artificial Intelligence in Call Center Product

    Table 56. IBM Corporation Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 57. IBM Corporation Recent Development

    Table 58. Oracle Corporation Company Detail

    Table 59. Oracle Corporation Business Overview

    Table 60. Oracle Corporation Artificial Intelligence in Call Center Product

    Table 61. Oracle Corporation Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 62. Oracle Corporation Recent Development

    Table 63. Amazon Web Services Company Detail

    Table 64. Amazon Web Services Business Overview

    Table 65. Amazon Web Services Artificial Intelligence in Call Center Product

    Table 66. Amazon Web Services Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 67. Amazon Web Services Recent Development

    Table 68. Artificial Solutions International AB Company Detail

    Table 69. Artificial Solutions International AB Business Overview

    Table 70. Artificial Solutions International AB Artificial Intelligence in Call Center Product

    Table 71. Artificial Solutions International AB Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 72. Artificial Solutions International AB Recent Development

    Table 73. Inbenta Technologies Inc. Company Detail

    Table 74. Inbenta Technologies Inc. Business Overview

    Table 75. Inbenta Technologies Inc. Artificial Intelligence in Call Center Product

    Table 76. Inbenta Technologies Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 77. Inbenta Technologies Inc. Recent Development

    Table 78. Creative Virtual Ltd. Company Detail

    Table 79. Creative Virtual Ltd. Business Overview

    Table 80. Creative Virtual Ltd. Artificial Intelligence in Call Center Product

    Table 81. Creative Virtual Ltd. Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 82. Creative Virtual Ltd. Recent Development

    Table 83. EdgeVerve Systems Limited Company Detail

    Table 84. EdgeVerve Systems Limited Business Overview

    Table 85. EdgeVerve Systems Limited Artificial Intelligence in Call Center Product

    Table 86. EdgeVerve Systems Limited Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 87. EdgeVerve Systems Limited Recent Development

    Table 88. Five9 Inc. Company Detail

    Table 89. Five9 Inc. Business Overview

    Table 90. Five9 Inc. Artificial Intelligence in Call Center Product

    Table 91. Five9 Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 92. Five9 Inc. Recent Development

    Table 93. Avaamo Technologies Private Ltd. Company Detail

    Table 94. Avaamo Technologies Private Ltd. Business Overview

    Table 95. Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Product

    Table 96. Avaamo Technologies Private Ltd. Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 97. Avaamo Technologies Private Ltd. Recent Development

    Table 98. Avaya Inc. Company Detail

    Table 99. Avaya Inc. Business Overview

    Table 100. Avaya Inc. Artificial Intelligence in Call Center Product

    Table 101. Avaya Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 102. Avaya Inc. Recent Development

    Table 103. Conversica, Inc. Company Detail

    Table 104. Conversica, Inc. Business Overview

    Table 105. Conversica, Inc. Artificial Intelligence in Call Center Product

    Table 106. Conversica, Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 107. Conversica, Inc. Recent Development

    Table 108. Smart Action Company LLC Company Detail

    Table 109. Smart Action Company LLC Business Overview

    Table 110. Smart Action Company LLC Artificial Intelligence in Call Center Product

    Table 111. Smart Action Company LLC Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 112. Smart Action Company LLC Recent Development

    Table 113. Talkdesk Company Detail

    Table 114. Talkdesk Business Overview

    Table 115. Talkdesk Artificial Intelligence in Call Center Product

    Table 116. Talkdesk Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 117. Talkdesk Recent Development

    Table 118. Jio Haptik Technologies Limited Company Detail

    Table 119. Jio Haptik Technologies Limited Business Overview

    Table 120. Jio Haptik Technologies Limited Artificial Intelligence in Call Center Product

    Table 121. Jio Haptik Technologies Limited Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 122. Jio Haptik Technologies Limited Recent Development

    Table 123. Kore.ai Inc. Company Detail

    Table 124. Kore.ai Inc. Business Overview

    Table 125. Kore.ai Inc. Artificial Intelligence in Call Center Product

    Table 126. Kore.ai Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 127. Kore.ai Inc. Recent Development

    Table 128. NICE Incontact Company Detail

    Table 129. NICE Incontact Business Overview

    Table 130. NICE Incontact Artificial Intelligence in Call Center Product

    Table 131. NICE Incontact Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 132. NICE Incontact Recent Development

    Table 133. Nuance Communications Company Detail

    Table 134. Nuance Communications Business Overview

    Table 135. Nuance Communications Artificial Intelligence in Call Center Product

    Table 136. Nuance Communications Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 137. Nuance Communications Recent Development

    Table 138. Observe.AI Company Detail

    Table 139. Observe.AI Business Overview

    Table 140. Observe.AI Artificial Intelligence in Call Center Product

    Table 141. Observe.AI Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 142. Observe.AI Recent Development

    Table 143. Twilio Inc. Company Detail

    Table 144. Twilio Inc. Business Overview

    Table 145. Twilio Inc. Artificial Intelligence in Call Center Product

    Table 146. Twilio Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 147. Twilio Inc. Recent Development

    Table 148. Pypestream Inc. Company Detail

    Table 149. Pypestream Inc. Business Overview

    Table 150. Pypestream Inc. Artificial Intelligence in Call Center Product

    Table 151. Pypestream Inc. Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 152. Pypestream Inc. Recent Development

    Table 153. Rulai Company Detail

    Table 154. Rulai Business Overview

    Table 155. Rulai Artificial Intelligence in Call Center Product

    Table 156. Rulai Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 157. Rulai Recent Development

    Table 158. SAP SE Company Detail

    Table 159. SAP SE Business Overview

    Table 160. SAP SE Artificial Intelligence in Call Center Product

    Table 161. SAP SE Revenue in Artificial Intelligence in Call Center Business (2018-2023) & (US$ Million)

    Table 162. SAP SE Recent Development

    Table 163. Research Programs/Design for This Report

    Table 164. Key Data Information from Secondary Sources

    Table 165. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Artificial Intelligence in Call Center Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Artificial Intelligence in Call Center Market Share by Type: 2022 VS 2029

    Figure 3. Automatic Call Dispatcher Features

    Figure 4. Interactive Voice Response Features

    Figure 5. Interactive Channel Support Features

    Figure 6. Active Outgoing Dialer Features

    Figure 7. Global Artificial Intelligence in Call Center Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 8. Global Artificial Intelligence in Call Center Market Share by Application: 2022 VS 2029

    Figure 9. Media Industry Case Studies

    Figure 10. Electronic Commerce Case Studies

    Figure 11. Manufacturing industry Case Studies

    Figure 12. Others Case Studies

    Figure 13. Artificial Intelligence in Call Center Report Years Considered

    Figure 14. Global Artificial Intelligence in Call Center Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 15. Global Artificial Intelligence in Call Center Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 16. Global Artificial Intelligence in Call Center Market Share by Region: 2022 VS 2029

    Figure 17. Global Artificial Intelligence in Call Center Market Share by Players in 2022

    Figure 18. Global Top Artificial Intelligence in Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Artificial Intelligence in Call Center as of 2022)

    Figure 19. The Top 10 and 5 Players Market Share by Artificial Intelligence in Call Center Revenue in 2022

    Figure 20. North America Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. North America Artificial Intelligence in Call Center Market Share by Country (2018-2029)

    Figure 22. United States Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. Canada Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. Europe Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Europe Artificial Intelligence in Call Center Market Share by Country (2018-2029)

    Figure 26. Germany Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. France Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. U.K. Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Italy Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. Russia Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Nordic Countries Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Asia-Pacific Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Asia-Pacific Artificial Intelligence in Call Center Market Share by Region (2018-2029)

    Figure 34. China Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Japan Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. South Korea Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Southeast Asia Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. India Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Australia Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Latin America Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Latin America Artificial Intelligence in Call Center Market Share by Country (2018-2029)

    Figure 42. Mexico Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Brazil Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Middle East & Africa Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Middle East & Africa Artificial Intelligence in Call Center Market Share by Country (2018-2029)

    Figure 46. Turkey Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 47. Saudi Arabia Artificial Intelligence in Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 48. Google Inc Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 49. IBM Corporation Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 50. Oracle Corporation Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 51. Amazon Web Services Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 52. Artificial Solutions International AB Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 53. Inbenta Technologies Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 54. Creative Virtual Ltd. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 55. EdgeVerve Systems Limited Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 56. Five9 Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 57. Avaamo Technologies Private Ltd. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 58. Avaya Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 59. Conversica, Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 60. Smart Action Company LLC Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 61. Talkdesk Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 62. Jio Haptik Technologies Limited Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 63. Kore.ai Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 64. NICE Incontact Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 65. Nuance Communications Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 66. Observe.AI Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 67. Twilio Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 68. Pypestream Inc. Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 69. Rulai Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 70. SAP SE Revenue Growth Rate in Artificial Intelligence in Call Center Business (2018-2023)

    Figure 71. Bottom-up and Top-down Approaches for This Report

    Figure 72. Data Triangulation

    Figure 73. Key Executives Interviewed