Global AI In Call Center Market Research Report 2023

AI In Call Center Market

Call centers are using artificial intelligence to effectively predict consumer behavior, gain insight into customer journeys, and envision their future behavior and reactions to specific actions. The artificial intelligence of the call center is also used for self-service functions to solve the daily interaction and inquiry of customers.

The global AI In Call Center market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for AI In Call Center is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for AI In Call Center is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for AI In Call Center in Intelligent Customer Service Robot is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of AI In Call Center include Artificial Solutions, Conversica, EdgeVerve Systems Limited, Five9, Google, Oracle Corporation, IBM Corporation, Jio Haptik Technologies Limited and Kore.ai, etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

Report Scope

This report aims to provide a comprehensive presentation of the global market for AI In Call Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI In Call Center.

The AI In Call Center market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global AI In Call Center market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the AI In Call Center companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

Scope of AI In Call Center Market Report

Core Chapters

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global AI In Call Center Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 On-Premise

1.2.3 Cloud-based

1.3 Market by Application

1.3.1 Global AI In Call Center Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Intelligent Customer Service Robot

1.3.3 Intelligent Quality Inspection

1.3.4 Intelligent Navigation

1.3.5 Intelligent Analysis

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global AI In Call Center Market Perspective (2018-2029)

2.2 AI In Call Center Growth Trends by Region

2.2.1 Global AI In Call Center Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 AI In Call Center Historic Market Size by Region (2018-2023)

2.2.3 AI In Call Center Forecasted Market Size by Region (2024-2029)

2.3 AI In Call Center Market Dynamics

2.3.1 AI In Call Center Industry Trends

2.3.2 AI In Call Center Market Drivers

2.3.3 AI In Call Center Market Challenges

2.3.4 AI In Call Center Market Restraints

3.1 Global Top AI In Call Center Players by Revenue

3.1.1 Global Top AI In Call Center Players by Revenue (2018-2023)

3.1.2 Global AI In Call Center Revenue Market Share by Players (2018-2023)

3.2 Global AI In Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by AI In Call Center Revenue

3.4 Global AI In Call Center Market Concentration Ratio

3.4.1 Global AI In Call Center Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by AI In Call Center Revenue in 2022

3.5 AI In Call Center Key Players Head office and Area Served

3.6 Key Players AI In Call Center Product Solution and Service

3.7 Date of Enter into AI In Call Center Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global AI In Call Center Historic Market Size by Type (2018-2023)

4.2 Global AI In Call Center Forecasted Market Size by Type (2024-2029)

5.1 Global AI In Call Center Historic Market Size by Application (2018-2023)

5.2 Global AI In Call Center Forecasted Market Size by Application (2024-2029)

6.1 North America AI In Call Center Market Size (2018-2029)

6.2 North America AI In Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America AI In Call Center Market Size by Country (2018-2023)

6.4 North America AI In Call Center Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe AI In Call Center Market Size (2018-2029)

7.2 Europe AI In Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe AI In Call Center Market Size by Country (2018-2023)

7.4 Europe AI In Call Center Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific AI In Call Center Market Size (2018-2029)

8.2 Asia-Pacific AI In Call Center Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific AI In Call Center Market Size by Region (2018-2023)

8.4 Asia-Pacific AI In Call Center Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America AI In Call Center Market Size (2018-2029)

9.2 Latin America AI In Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America AI In Call Center Market Size by Country (2018-2023)

9.4 Latin America AI In Call Center Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa AI In Call Center Market Size (2018-2029)

10.2 Middle East & Africa AI In Call Center Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa AI In Call Center Market Size by Country (2018-2023)

10.4 Middle East & Africa AI In Call Center Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Artificial Solutions

11.1.1 Artificial Solutions Company Detail

11.1.2 Artificial Solutions Business Overview

11.1.3 Artificial Solutions AI In Call Center Introduction

11.1.4 Artificial Solutions Revenue in AI In Call Center Business (2018-2023)

11.1.5 Artificial Solutions Recent Development

11.2 Conversica

11.2.1 Conversica Company Detail

11.2.2 Conversica Business Overview

11.2.3 Conversica AI In Call Center Introduction

11.2.4 Conversica Revenue in AI In Call Center Business (2018-2023)

11.2.5 Conversica Recent Development

11.3 EdgeVerve Systems Limited

11.3.1 EdgeVerve Systems Limited Company Detail

11.3.2 EdgeVerve Systems Limited Business Overview

11.3.3 EdgeVerve Systems Limited AI In Call Center Introduction

11.3.4 EdgeVerve Systems Limited Revenue in AI In Call Center Business (2018-2023)

11.3.5 EdgeVerve Systems Limited Recent Development

11.4 Five9

11.4.1 Five9 Company Detail

11.4.2 Five9 Business Overview

11.4.3 Five9 AI In Call Center Introduction

11.4.4 Five9 Revenue in AI In Call Center Business (2018-2023)

11.4.5 Five9 Recent Development

11.5 Google

11.5.1 Google Company Detail

11.5.2 Google Business Overview

11.5.3 Google AI In Call Center Introduction

11.5.4 Google Revenue in AI In Call Center Business (2018-2023)

11.5.5 Google Recent Development

11.6 Oracle Corporation

11.6.1 Oracle Corporation Company Detail

11.6.2 Oracle Corporation Business Overview

11.6.3 Oracle Corporation AI In Call Center Introduction

11.6.4 Oracle Corporation Revenue in AI In Call Center Business (2018-2023)

11.6.5 Oracle Corporation Recent Development

11.7 IBM Corporation

11.7.1 IBM Corporation Company Detail

11.7.2 IBM Corporation Business Overview

11.7.3 IBM Corporation AI In Call Center Introduction

11.7.4 IBM Corporation Revenue in AI In Call Center Business (2018-2023)

11.7.5 IBM Corporation Recent Development

11.8 Jio Haptik Technologies Limited

11.8.1 Jio Haptik Technologies Limited Company Detail

11.8.2 Jio Haptik Technologies Limited Business Overview

11.8.3 Jio Haptik Technologies Limited AI In Call Center Introduction

11.8.4 Jio Haptik Technologies Limited Revenue in AI In Call Center Business (2018-2023)

11.8.5 Jio Haptik Technologies Limited Recent Development

11.9 Kore.ai

11.9.1 Kore.ai Company Detail

11.9.2 Kore.ai Business Overview

11.9.3 Kore.ai AI In Call Center Introduction

11.9.4 Kore.ai Revenue in AI In Call Center Business (2018-2023)

11.9.5 Kore.ai Recent Development

11.10 Avaamo

11.10.1 Avaamo Company Detail

11.10.2 Avaamo Business Overview

11.10.3 Avaamo AI In Call Center Introduction

11.10.4 Avaamo Revenue in AI In Call Center Business (2018-2023)

11.10.5 Avaamo Recent Development

11.11 NICE Incontact

11.11.1 NICE Incontact Company Detail

11.11.2 NICE Incontact Business Overview

11.11.3 NICE Incontact AI In Call Center Introduction

11.11.4 NICE Incontact Revenue in AI In Call Center Business (2018-2023)

11.11.5 NICE Incontact Recent Development

11.12 Avaya

11.12.1 Avaya Company Detail

11.12.2 Avaya Business Overview

11.12.3 Avaya AI In Call Center Introduction

11.12.4 Avaya Revenue in AI In Call Center Business (2018-2023)

11.12.5 Avaya Recent Development

11.13 Nuance Communications

11.13.1 Nuance Communications Company Detail

11.13.2 Nuance Communications Business Overview

11.13.3 Nuance Communications AI In Call Center Introduction

11.13.4 Nuance Communications Revenue in AI In Call Center Business (2018-2023)

11.13.5 Nuance Communications Recent Development

11.14 Observe.AI

11.14.1 Observe.AI Company Detail

11.14.2 Observe.AI Business Overview

11.14.3 Observe.AI AI In Call Center Introduction

11.14.4 Observe.AI Revenue in AI In Call Center Business (2018-2023)

11.14.5 Observe.AI Recent Development

11.15 Pypestream

11.15.1 Pypestream Company Detail

11.15.2 Pypestream Business Overview

11.15.3 Pypestream AI In Call Center Introduction

11.15.4 Pypestream Revenue in AI In Call Center Business (2018-2023)

11.15.5 Pypestream Recent Development

11.16 Rulai

11.16.1 Rulai Company Detail

11.16.2 Rulai Business Overview

11.16.3 Rulai AI In Call Center Introduction

11.16.4 Rulai Revenue in AI In Call Center Business (2018-2023)

11.16.5 Rulai Recent Development

11.17 Amazon Web Services

11.17.1 Amazon Web Services Company Detail

11.17.2 Amazon Web Services Business Overview

11.17.3 Amazon Web Services AI In Call Center Introduction

11.17.4 Amazon Web Services Revenue in AI In Call Center Business (2018-2023)

11.17.5 Amazon Web Services Recent Development

11.18 SAP SE

11.18.1 SAP SE Company Detail

11.18.2 SAP SE Business Overview

11.18.3 SAP SE AI In Call Center Introduction

11.18.4 SAP SE Revenue in AI In Call Center Business (2018-2023)

11.18.5 SAP SE Recent Development

11.19 Creative Virtual

11.19.1 Creative Virtual Company Detail

11.19.2 Creative Virtual Business Overview

11.19.3 Creative Virtual AI In Call Center Introduction

11.19.4 Creative Virtual Revenue in AI In Call Center Business (2018-2023)

11.19.5 Creative Virtual Recent Development

11.20 Smart Action Company

11.20.1 Smart Action Company Company Detail

11.20.2 Smart Action Company Business Overview

11.20.3 Smart Action Company AI In Call Center Introduction

11.20.4 Smart Action Company Revenue in AI In Call Center Business (2018-2023)

11.20.5 Smart Action Company Recent Development

11.21 Talkdesk

11.21.1 Talkdesk Company Detail

11.21.2 Talkdesk Business Overview

11.21.3 Talkdesk AI In Call Center Introduction

11.21.4 Talkdesk Revenue in AI In Call Center Business (2018-2023)

11.21.5 Talkdesk Recent Development

11.22 Twilio

11.22.1 Twilio Company Detail

11.22.2 Twilio Business Overview

11.22.3 Twilio AI In Call Center Introduction

11.22.4 Twilio Revenue in AI In Call Center Business (2018-2023)

11.22.5 Twilio Recent Development

11.23 Call Center Studio

11.23.1 Call Center Studio Company Detail

11.23.2 Call Center Studio Business Overview

11.23.3 Call Center Studio AI In Call Center Introduction

11.23.4 Call Center Studio Revenue in AI In Call Center Business (2018-2023)

11.23.5 Call Center Studio Recent Development

11.24 Convoso

11.24.1 Convoso Company Detail

11.24.2 Convoso Business Overview

11.24.3 Convoso AI In Call Center Introduction

11.24.4 Convoso Revenue in AI In Call Center Business (2018-2023)

11.24.5 Convoso Recent Development

11.25 Artefact

11.25.1 Artefact Company Detail

11.25.2 Artefact Business Overview

11.25.3 Artefact AI In Call Center Introduction

11.25.4 Artefact Revenue in AI In Call Center Business (2018-2023)

11.25.5 Artefact Recent Development

11.26 VoiceBase

11.26.1 VoiceBase Company Detail

11.26.2 VoiceBase Business Overview

11.26.3 VoiceBase AI In Call Center Introduction

11.26.4 VoiceBase Revenue in AI In Call Center Business (2018-2023)

11.26.5 VoiceBase Recent Development

11.27 Inbenta Technologies

11.27.1 Inbenta Technologies Company Detail

11.27.2 Inbenta Technologies Business Overview

11.27.3 Inbenta Technologies AI In Call Center Introduction

11.27.4 Inbenta Technologies Revenue in AI In Call Center Business (2018-2023)

11.27.5 Inbenta Technologies Recent Development

11.28 EPRO TELECOM

11.28.1 EPRO TELECOM Company Detail

11.28.2 EPRO TELECOM Business Overview

11.28.3 EPRO TELECOM AI In Call Center Introduction

11.28.4 EPRO TELECOM Revenue in AI In Call Center Business (2018-2023)

11.28.5 EPRO TELECOM Recent Development

11.29 Thrio

11.29.1 Thrio Company Detail

11.29.2 Thrio Business Overview

11.29.3 Thrio AI In Call Center Introduction

11.29.4 Thrio Revenue in AI In Call Center Business (2018-2023)

11.29.5 Thrio Recent Development

11.30 Bright Pattern

11.30.1 Bright Pattern Company Detail

11.30.2 Bright Pattern Business Overview

11.30.3 Bright Pattern AI In Call Center Introduction

11.30.4 Bright Pattern Revenue in AI In Call Center Business (2018-2023)

11.30.5 Bright Pattern Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global AI In Call Center Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of On-Premise

    Table 3. Key Players of Cloud-based

    Table 4. Global AI In Call Center Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global AI In Call Center Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global AI In Call Center Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global AI In Call Center Market Share by Region (2018-2023)

    Table 8. Global AI In Call Center Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global AI In Call Center Market Share by Region (2024-2029)

    Table 10. AI In Call Center Market Trends

    Table 11. AI In Call Center Market Drivers

    Table 12. AI In Call Center Market Challenges

    Table 13. AI In Call Center Market Restraints

    Table 14. Global AI In Call Center Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global AI In Call Center Market Share by Players (2018-2023)

    Table 16. Global Top AI In Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI In Call Center as of 2022)

    Table 17. Ranking of Global Top AI In Call Center Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by AI In Call Center Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players AI In Call Center Product Solution and Service

    Table 21. Date of Enter into AI In Call Center Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global AI In Call Center Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global AI In Call Center Revenue Market Share by Type (2018-2023)

    Table 25. Global AI In Call Center Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global AI In Call Center Revenue Market Share by Type (2024-2029)

    Table 27. Global AI In Call Center Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global AI In Call Center Revenue Market Share by Application (2018-2023)

    Table 29. Global AI In Call Center Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global AI In Call Center Revenue Market Share by Application (2024-2029)

    Table 31. North America AI In Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America AI In Call Center Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America AI In Call Center Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe AI In Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe AI In Call Center Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe AI In Call Center Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific AI In Call Center Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific AI In Call Center Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific AI In Call Center Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America AI In Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America AI In Call Center Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America AI In Call Center Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa AI In Call Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa AI In Call Center Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa AI In Call Center Market Size by Country (2024-2029) & (US$ Million)

    Table 46. Artificial Solutions Company Detail

    Table 47. Artificial Solutions Business Overview

    Table 48. Artificial Solutions AI In Call Center Product

    Table 49. Artificial Solutions Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 50. Artificial Solutions Recent Development

    Table 51. Conversica Company Detail

    Table 52. Conversica Business Overview

    Table 53. Conversica AI In Call Center Product

    Table 54. Conversica Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 55. Conversica Recent Development

    Table 56. EdgeVerve Systems Limited Company Detail

    Table 57. EdgeVerve Systems Limited Business Overview

    Table 58. EdgeVerve Systems Limited AI In Call Center Product

    Table 59. EdgeVerve Systems Limited Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 60. EdgeVerve Systems Limited Recent Development

    Table 61. Five9 Company Detail

    Table 62. Five9 Business Overview

    Table 63. Five9 AI In Call Center Product

    Table 64. Five9 Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 65. Five9 Recent Development

    Table 66. Google Company Detail

    Table 67. Google Business Overview

    Table 68. Google AI In Call Center Product

    Table 69. Google Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 70. Google Recent Development

    Table 71. Oracle Corporation Company Detail

    Table 72. Oracle Corporation Business Overview

    Table 73. Oracle Corporation AI In Call Center Product

    Table 74. Oracle Corporation Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 75. Oracle Corporation Recent Development

    Table 76. IBM Corporation Company Detail

    Table 77. IBM Corporation Business Overview

    Table 78. IBM Corporation AI In Call Center Product

    Table 79. IBM Corporation Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 80. IBM Corporation Recent Development

    Table 81. Jio Haptik Technologies Limited Company Detail

    Table 82. Jio Haptik Technologies Limited Business Overview

    Table 83. Jio Haptik Technologies Limited AI In Call Center Product

    Table 84. Jio Haptik Technologies Limited Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 85. Jio Haptik Technologies Limited Recent Development

    Table 86. Kore.ai Company Detail

    Table 87. Kore.ai Business Overview

    Table 88. Kore.ai AI In Call Center Product

    Table 89. Kore.ai Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 90. Kore.ai Recent Development

    Table 91. Avaamo Company Detail

    Table 92. Avaamo Business Overview

    Table 93. Avaamo AI In Call Center Product

    Table 94. Avaamo Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 95. Avaamo Recent Development

    Table 96. NICE Incontact Company Detail

    Table 97. NICE Incontact Business Overview

    Table 98. NICE Incontact AI In Call Center Product

    Table 99. NICE Incontact Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 100. NICE Incontact Recent Development

    Table 101. Avaya Company Detail

    Table 102. Avaya Business Overview

    Table 103. Avaya AI In Call Center Product

    Table 104. Avaya Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 105. Avaya Recent Development

    Table 106. Nuance Communications Company Detail

    Table 107. Nuance Communications Business Overview

    Table 108. Nuance Communications AI In Call Center Product

    Table 109. Nuance Communications Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 110. Nuance Communications Recent Development

    Table 111. Observe.AI Company Detail

    Table 112. Observe.AI Business Overview

    Table 113. Observe.AI AI In Call Center Product

    Table 114. Observe.AI Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 115. Observe.AI Recent Development

    Table 116. Pypestream Company Detail

    Table 117. Pypestream Business Overview

    Table 118. Pypestream AI In Call Center Product

    Table 119. Pypestream Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 120. Pypestream Recent Development

    Table 121. Rulai Company Detail

    Table 122. Rulai Business Overview

    Table 123. Rulai AI In Call Center Product

    Table 124. Rulai Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 125. Rulai Recent Development

    Table 126. Amazon Web Services Company Detail

    Table 127. Amazon Web Services Business Overview

    Table 128. Amazon Web Services AI In Call Center Product

    Table 129. Amazon Web Services Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 130. Amazon Web Services Recent Development

    Table 131. SAP SE Company Detail

    Table 132. SAP SE Business Overview

    Table 133. SAP SE AI In Call Center Product

    Table 134. SAP SE Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 135. SAP SE Recent Development

    Table 136. Creative Virtual Company Detail

    Table 137. Creative Virtual Business Overview

    Table 138. Creative Virtual AI In Call Center Product

    Table 139. Creative Virtual Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 140. Creative Virtual Recent Development

    Table 141. Smart Action Company Company Detail

    Table 142. Smart Action Company Business Overview

    Table 143. Smart Action Company AI In Call Center Product

    Table 144. Smart Action Company Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 145. Smart Action Company Recent Development

    Table 146. Talkdesk Company Detail

    Table 147. Talkdesk Business Overview

    Table 148. Talkdesk AI In Call Center Product

    Table 149. Talkdesk Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 150. Talkdesk Recent Development

    Table 151. Twilio Company Detail

    Table 152. Twilio Business Overview

    Table 153. Twilio AI In Call Center Product

    Table 154. Twilio Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 155. Twilio Recent Development

    Table 156. Call Center Studio Company Detail

    Table 157. Call Center Studio Business Overview

    Table 158. Call Center Studio AI In Call Center Product

    Table 159. Call Center Studio Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 160. Call Center Studio Recent Development

    Table 161. Convoso Company Detail

    Table 162. Convoso Business Overview

    Table 163. Convoso AI In Call Center Product

    Table 164. Convoso Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 165. Convoso Recent Development

    Table 166. Artefact Company Detail

    Table 167. Artefact Business Overview

    Table 168. Artefact AI In Call Center Product

    Table 169. Artefact Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 170. Artefact Recent Development

    Table 171. VoiceBase Company Detail

    Table 172. VoiceBase Business Overview

    Table 173. VoiceBase AI In Call Center Product

    Table 174. VoiceBase Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 175. VoiceBase Recent Development

    Table 176. Inbenta Technologies Company Detail

    Table 177. Inbenta Technologies Business Overview

    Table 178. Inbenta Technologies AI In Call Center Product

    Table 179. Inbenta Technologies Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 180. Inbenta Technologies Recent Development

    Table 181. EPRO TELECOM Company Detail

    Table 182. EPRO TELECOM Business Overview

    Table 183. EPRO TELECOM AI In Call Center Product

    Table 184. EPRO TELECOM Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 185. EPRO TELECOM Recent Development

    Table 186. Thrio Company Detail

    Table 187. Thrio Business Overview

    Table 188. Thrio AI In Call Center Product

    Table 189. Thrio Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 190. Thrio Recent Development

    Table 191. Bright Pattern Company Detail

    Table 192. Bright Pattern Business Overview

    Table 193. Bright Pattern AI In Call Center Product

    Table 194. Bright Pattern Revenue in AI In Call Center Business (2018-2023) & (US$ Million)

    Table 195. Bright Pattern Recent Development

    Table 196. Research Programs/Design for This Report

    Table 197. Key Data Information from Secondary Sources

    Table 198. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global AI In Call Center Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global AI In Call Center Market Share by Type: 2022 VS 2029

    Figure 3. On-Premise Features

    Figure 4. Cloud-based Features

    Figure 5. Global AI In Call Center Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global AI In Call Center Market Share by Application: 2022 VS 2029

    Figure 7. Intelligent Customer Service Robot Case Studies

    Figure 8. Intelligent Quality Inspection Case Studies

    Figure 9. Intelligent Navigation Case Studies

    Figure 10. Intelligent Analysis Case Studies

    Figure 11. AI In Call Center Report Years Considered

    Figure 12. Global AI In Call Center Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 13. Global AI In Call Center Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 14. Global AI In Call Center Market Share by Region: 2022 VS 2029

    Figure 15. Global AI In Call Center Market Share by Players in 2022

    Figure 16. Global Top AI In Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI In Call Center as of 2022)

    Figure 17. The Top 10 and 5 Players Market Share by AI In Call Center Revenue in 2022

    Figure 18. North America AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 19. North America AI In Call Center Market Share by Country (2018-2029)

    Figure 20. United States AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. Canada AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 22. Europe AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. Europe AI In Call Center Market Share by Country (2018-2029)

    Figure 24. Germany AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. France AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. U.K. AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Italy AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. Russia AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Nordic Countries AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. Asia-Pacific AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Asia-Pacific AI In Call Center Market Share by Region (2018-2029)

    Figure 32. China AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Japan AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. South Korea AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Southeast Asia AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. India AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Australia AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. Latin America AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Latin America AI In Call Center Market Share by Country (2018-2029)

    Figure 40. Mexico AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Brazil AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 42. Middle East & Africa AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Middle East & Africa AI In Call Center Market Share by Country (2018-2029)

    Figure 44. Turkey AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Saudi Arabia AI In Call Center Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 46. Artificial Solutions Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 47. Conversica Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 48. EdgeVerve Systems Limited Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 49. Five9 Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 50. Google Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 51. Oracle Corporation Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 52. IBM Corporation Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 53. Jio Haptik Technologies Limited Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 54. Kore.ai Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 55. Avaamo Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 56. NICE Incontact Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 57. Avaya Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 58. Nuance Communications Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 59. Observe.AI Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 60. Pypestream Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 61. Rulai Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 62. Amazon Web Services Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 63. SAP SE Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 64. Creative Virtual Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 65. Smart Action Company Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 66. Talkdesk Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 67. Twilio Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 68. Call Center Studio Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 69. Convoso Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 70. Artefact Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 71. VoiceBase Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 72. Inbenta Technologies Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 73. EPRO TELECOM Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 74. Thrio Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 75. Bright Pattern Revenue Growth Rate in AI In Call Center Business (2018-2023)

    Figure 76. Bottom-up and Top-down Approaches for This Report

    Figure 77. Data Triangulation

    Figure 78. Key Executives Interviewed