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Global AI In Call Center Market Research Report 2024
Published Date: April 2024
|
Report Code: QYRE-Auto-17S11867
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Global AI In Call Center Market Research Report 2022
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Global AI In Call Center Market Research Report 2024

Code: QYRE-Auto-17S11867
Report
April 2024
Pages:104
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Artificial Solutions
Conversica
Edgeverve Systems Limited
Five9
GOOGLE INC
ORACLE CORPORATION
IBM Corporation
Jio Haptik Technologies Limited
Kore.ai
Avaamo
NICE inContact
Avaya
Nuance Communications
Observe.AI
Pypestream
Rulai
Amazon Web Services
SAP SE
Creative Virtual
Smart Action Company
Talkdesk
Twilio
Convoso
VoiceBase
Inbenta Technologies
Bright Pattern
Call Center Studio
Artefact
EPRO TELECOM
Thrio

AI In Call Center Market

Call centers are using artificial intelligence to effectively predict consumer behavior, gain insight into customer journeys, and envision their future behavior and reactions to specific actions. The artificial intelligence of the call center is also used for self-service functions to solve the daily interaction and inquiry of customers.
The global AI In Call Center market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached ¥508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China's data center is less than 1/84 of that of the United States.
This report aims to provide a comprehensive presentation of the global market for AI In Call Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI In Call Center.

Report Scope

The AI In Call Center market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global AI In Call Center market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI In Call Center companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of AI In Call Center Market Report

Report Metric Details
Report Name AI In Call Center Market
Segment by Type
  • On-Premise
  • Cloud-based
Segment by Application
  • Intelligent Customer Service Robot
  • Intelligent Quality Inspection
  • Intelligent Navigation
  • Intelligent Analysis
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Artificial Solutions, Conversica, EdgeVerve Systems Limited, Five9, Google, Oracle Corporation, IBM Corporation, Jio Haptik Technologies Limited, Kore.ai, Avaamo, NICE Incontact, Avaya, Nuance Communications, Observe.AI, Pypestream, Rulai, Amazon Web Services, SAP SE, Creative Virtual, Smart Action Company, Talkdesk, Twilio, Call Center Studio, Convoso, Artefact, VoiceBase, Inbenta Technologies, EPRO TELECOM, Thrio, Bright Pattern
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of AI In Call Center companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

What is the AI In Call Center Market share by region?

Ans: According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached ¥508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%.

Who are the main players in the AI In Call Center Market report?

Ans: The main players in the AI In Call Center Market are Artificial Solutions, Conversica, EdgeVerve Systems Limited, Five9, Google, Oracle Corporation, IBM Corporation, Jio Haptik Technologies Limited, Kore.ai, Avaamo, NICE Incontact, Avaya, Nuance Communications, Observe.AI, Pypestream, Rulai, Amazon Web Services, SAP SE, Creative Virtual, Smart Action Company, Talkdesk, Twilio, Call Center Studio, Convoso, Artefact, VoiceBase, Inbenta Technologies, EPRO TELECOM, Thrio, Bright Pattern

What are the Application segmentation covered in the AI In Call Center Market report?

Ans: The Applications covered in the AI In Call Center Market report are Intelligent Customer Service Robot, Intelligent Quality Inspection, Intelligent Navigation, Intelligent Analysis

What are the Type segmentation covered in the AI In Call Center Market report?

Ans: The Types covered in the AI In Call Center Market report are On-Premise, Cloud-based

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI In Call Center Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global AI In Call Center Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Intelligent Customer Service Robot
1.3.3 Intelligent Quality Inspection
1.3.4 Intelligent Navigation
1.3.5 Intelligent Analysis
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI In Call Center Market Perspective (2019-2030)
2.2 AI In Call Center Growth Trends by Region
2.2.1 Global AI In Call Center Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 AI In Call Center Historic Market Size by Region (2019-2024)
2.2.3 AI In Call Center Forecasted Market Size by Region (2025-2030)
2.3 AI In Call Center Market Dynamics
2.3.1 AI In Call Center Industry Trends
2.3.2 AI In Call Center Market Drivers
2.3.3 AI In Call Center Market Challenges
2.3.4 AI In Call Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top AI In Call Center Players by Revenue
3.1.1 Global Top AI In Call Center Players by Revenue (2019-2024)
3.1.2 Global AI In Call Center Revenue Market Share by Players (2019-2024)
3.2 Global AI In Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by AI In Call Center Revenue
3.4 Global AI In Call Center Market Concentration Ratio
3.4.1 Global AI In Call Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI In Call Center Revenue in 2023
3.5 AI In Call Center Key Players Head office and Area Served
3.6 Key Players AI In Call Center Product Solution and Service
3.7 Date of Enter into AI In Call Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 AI In Call Center Breakdown Data by Type
4.1 Global AI In Call Center Historic Market Size by Type (2019-2024)
4.2 Global AI In Call Center Forecasted Market Size by Type (2025-2030)
5 AI In Call Center Breakdown Data by Application
5.1 Global AI In Call Center Historic Market Size by Application (2019-2024)
5.2 Global AI In Call Center Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America AI In Call Center Market Size (2019-2030)
6.2 North America AI In Call Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America AI In Call Center Market Size by Country (2019-2024)
6.4 North America AI In Call Center Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe AI In Call Center Market Size (2019-2030)
7.2 Europe AI In Call Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe AI In Call Center Market Size by Country (2019-2024)
7.4 Europe AI In Call Center Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific AI In Call Center Market Size (2019-2030)
8.2 Asia-Pacific AI In Call Center Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific AI In Call Center Market Size by Region (2019-2024)
8.4 Asia-Pacific AI In Call Center Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America AI In Call Center Market Size (2019-2030)
9.2 Latin America AI In Call Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America AI In Call Center Market Size by Country (2019-2024)
9.4 Latin America AI In Call Center Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa AI In Call Center Market Size (2019-2030)
10.2 Middle East & Africa AI In Call Center Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa AI In Call Center Market Size by Country (2019-2024)
10.4 Middle East & Africa AI In Call Center Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Artificial Solutions
11.1.1 Artificial Solutions Company Detail
11.1.2 Artificial Solutions Business Overview
11.1.3 Artificial Solutions AI In Call Center Introduction
11.1.4 Artificial Solutions Revenue in AI In Call Center Business (2019-2024)
11.1.5 Artificial Solutions Recent Development
11.2 Conversica
11.2.1 Conversica Company Detail
11.2.2 Conversica Business Overview
11.2.3 Conversica AI In Call Center Introduction
11.2.4 Conversica Revenue in AI In Call Center Business (2019-2024)
11.2.5 Conversica Recent Development
11.3 EdgeVerve Systems Limited
11.3.1 EdgeVerve Systems Limited Company Detail
11.3.2 EdgeVerve Systems Limited Business Overview
11.3.3 EdgeVerve Systems Limited AI In Call Center Introduction
11.3.4 EdgeVerve Systems Limited Revenue in AI In Call Center Business (2019-2024)
11.3.5 EdgeVerve Systems Limited Recent Development
11.4 Five9
11.4.1 Five9 Company Detail
11.4.2 Five9 Business Overview
11.4.3 Five9 AI In Call Center Introduction
11.4.4 Five9 Revenue in AI In Call Center Business (2019-2024)
11.4.5 Five9 Recent Development
11.5 Google
11.5.1 Google Company Detail
11.5.2 Google Business Overview
11.5.3 Google AI In Call Center Introduction
11.5.4 Google Revenue in AI In Call Center Business (2019-2024)
11.5.5 Google Recent Development
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Detail
11.6.2 Oracle Corporation Business Overview
11.6.3 Oracle Corporation AI In Call Center Introduction
11.6.4 Oracle Corporation Revenue in AI In Call Center Business (2019-2024)
11.6.5 Oracle Corporation Recent Development
11.7 IBM Corporation
11.7.1 IBM Corporation Company Detail
11.7.2 IBM Corporation Business Overview
11.7.3 IBM Corporation AI In Call Center Introduction
11.7.4 IBM Corporation Revenue in AI In Call Center Business (2019-2024)
11.7.5 IBM Corporation Recent Development
11.8 Jio Haptik Technologies Limited
11.8.1 Jio Haptik Technologies Limited Company Detail
11.8.2 Jio Haptik Technologies Limited Business Overview
11.8.3 Jio Haptik Technologies Limited AI In Call Center Introduction
11.8.4 Jio Haptik Technologies Limited Revenue in AI In Call Center Business (2019-2024)
11.8.5 Jio Haptik Technologies Limited Recent Development
11.9 Kore.ai
11.9.1 Kore.ai Company Detail
11.9.2 Kore.ai Business Overview
11.9.3 Kore.ai AI In Call Center Introduction
11.9.4 Kore.ai Revenue in AI In Call Center Business (2019-2024)
11.9.5 Kore.ai Recent Development
11.10 Avaamo
11.10.1 Avaamo Company Detail
11.10.2 Avaamo Business Overview
11.10.3 Avaamo AI In Call Center Introduction
11.10.4 Avaamo Revenue in AI In Call Center Business (2019-2024)
11.10.5 Avaamo Recent Development
11.11 NICE Incontact
11.11.1 NICE Incontact Company Detail
11.11.2 NICE Incontact Business Overview
11.11.3 NICE Incontact AI In Call Center Introduction
11.11.4 NICE Incontact Revenue in AI In Call Center Business (2019-2024)
11.11.5 NICE Incontact Recent Development
11.12 Avaya
11.12.1 Avaya Company Detail
11.12.2 Avaya Business Overview
11.12.3 Avaya AI In Call Center Introduction
11.12.4 Avaya Revenue in AI In Call Center Business (2019-2024)
11.12.5 Avaya Recent Development
11.13 Nuance Communications
11.13.1 Nuance Communications Company Detail
11.13.2 Nuance Communications Business Overview
11.13.3 Nuance Communications AI In Call Center Introduction
11.13.4 Nuance Communications Revenue in AI In Call Center Business (2019-2024)
11.13.5 Nuance Communications Recent Development
11.14 Observe.AI
11.14.1 Observe.AI Company Detail
11.14.2 Observe.AI Business Overview
11.14.3 Observe.AI AI In Call Center Introduction
11.14.4 Observe.AI Revenue in AI In Call Center Business (2019-2024)
11.14.5 Observe.AI Recent Development
11.15 Pypestream
11.15.1 Pypestream Company Detail
11.15.2 Pypestream Business Overview
11.15.3 Pypestream AI In Call Center Introduction
11.15.4 Pypestream Revenue in AI In Call Center Business (2019-2024)
11.15.5 Pypestream Recent Development
11.16 Rulai
11.16.1 Rulai Company Detail
11.16.2 Rulai Business Overview
11.16.3 Rulai AI In Call Center Introduction
11.16.4 Rulai Revenue in AI In Call Center Business (2019-2024)
11.16.5 Rulai Recent Development
11.17 Amazon Web Services
11.17.1 Amazon Web Services Company Detail
11.17.2 Amazon Web Services Business Overview
11.17.3 Amazon Web Services AI In Call Center Introduction
11.17.4 Amazon Web Services Revenue in AI In Call Center Business (2019-2024)
11.17.5 Amazon Web Services Recent Development
11.18 SAP SE
11.18.1 SAP SE Company Detail
11.18.2 SAP SE Business Overview
11.18.3 SAP SE AI In Call Center Introduction
11.18.4 SAP SE Revenue in AI In Call Center Business (2019-2024)
11.18.5 SAP SE Recent Development
11.19 Creative Virtual
11.19.1 Creative Virtual Company Detail
11.19.2 Creative Virtual Business Overview
11.19.3 Creative Virtual AI In Call Center Introduction
11.19.4 Creative Virtual Revenue in AI In Call Center Business (2019-2024)
11.19.5 Creative Virtual Recent Development
11.20 Smart Action Company
11.20.1 Smart Action Company Company Detail
11.20.2 Smart Action Company Business Overview
11.20.3 Smart Action Company AI In Call Center Introduction
11.20.4 Smart Action Company Revenue in AI In Call Center Business (2019-2024)
11.20.5 Smart Action Company Recent Development
11.21 Talkdesk
11.21.1 Talkdesk Company Detail
11.21.2 Talkdesk Business Overview
11.21.3 Talkdesk AI In Call Center Introduction
11.21.4 Talkdesk Revenue in AI In Call Center Business (2019-2024)
11.21.5 Talkdesk Recent Development
11.22 Twilio
11.22.1 Twilio Company Detail
11.22.2 Twilio Business Overview
11.22.3 Twilio AI In Call Center Introduction
11.22.4 Twilio Revenue in AI In Call Center Business (2019-2024)
11.22.5 Twilio Recent Development
11.23 Call Center Studio
11.23.1 Call Center Studio Company Detail
11.23.2 Call Center Studio Business Overview
11.23.3 Call Center Studio AI In Call Center Introduction
11.23.4 Call Center Studio Revenue in AI In Call Center Business (2019-2024)
11.23.5 Call Center Studio Recent Development
11.24 Convoso
11.24.1 Convoso Company Detail
11.24.2 Convoso Business Overview
11.24.3 Convoso AI In Call Center Introduction
11.24.4 Convoso Revenue in AI In Call Center Business (2019-2024)
11.24.5 Convoso Recent Development
11.25 Artefact
11.25.1 Artefact Company Detail
11.25.2 Artefact Business Overview
11.25.3 Artefact AI In Call Center Introduction
11.25.4 Artefact Revenue in AI In Call Center Business (2019-2024)
11.25.5 Artefact Recent Development
11.26 VoiceBase
11.26.1 VoiceBase Company Detail
11.26.2 VoiceBase Business Overview
11.26.3 VoiceBase AI In Call Center Introduction
11.26.4 VoiceBase Revenue in AI In Call Center Business (2019-2024)
11.26.5 VoiceBase Recent Development
11.27 Inbenta Technologies
11.27.1 Inbenta Technologies Company Detail
11.27.2 Inbenta Technologies Business Overview
11.27.3 Inbenta Technologies AI In Call Center Introduction
11.27.4 Inbenta Technologies Revenue in AI In Call Center Business (2019-2024)
11.27.5 Inbenta Technologies Recent Development
11.28 EPRO TELECOM
11.28.1 EPRO TELECOM Company Detail
11.28.2 EPRO TELECOM Business Overview
11.28.3 EPRO TELECOM AI In Call Center Introduction
11.28.4 EPRO TELECOM Revenue in AI In Call Center Business (2019-2024)
11.28.5 EPRO TELECOM Recent Development
11.29 Thrio
11.29.1 Thrio Company Detail
11.29.2 Thrio Business Overview
11.29.3 Thrio AI In Call Center Introduction
11.29.4 Thrio Revenue in AI In Call Center Business (2019-2024)
11.29.5 Thrio Recent Development
11.30 Bright Pattern
11.30.1 Bright Pattern Company Detail
11.30.2 Bright Pattern Business Overview
11.30.3 Bright Pattern AI In Call Center Introduction
11.30.4 Bright Pattern Revenue in AI In Call Center Business (2019-2024)
11.30.5 Bright Pattern Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
FEATURED COMPANIES
Artificial Solutions
Conversica
Edgeverve Systems Limited
Five9
GOOGLE INC
ORACLE CORPORATION
IBM Corporation
Jio Haptik Technologies Limited
Kore.ai
Avaamo
NICE inContact
Avaya
Nuance Communications
Observe.AI
Pypestream
Rulai
Amazon Web Services
SAP SE
Creative Virtual
Smart Action Company
Talkdesk
Twilio
Convoso
VoiceBase
Inbenta Technologies
Bright Pattern
Call Center Studio
Artefact
EPRO TELECOM
Thrio
List of Tables
    Table 1. Global AI In Call Center Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
    Table 2. Key Players of On-Premise
    Table 3. Key Players of Cloud-based
    Table 4. Global AI In Call Center Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
    Table 5. Global AI In Call Center Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 6. Global AI In Call Center Market Size by Region (2019-2024) & (US$ Million)
    Table 7. Global AI In Call Center Market Share by Region (2019-2024)
    Table 8. Global AI In Call Center Forecasted Market Size by Region (2025-2030) & (US$ Million)
    Table 9. Global AI In Call Center Market Share by Region (2025-2030)
    Table 10. AI In Call Center Market Trends
    Table 11. AI In Call Center Market Drivers
    Table 12. AI In Call Center Market Challenges
    Table 13. AI In Call Center Market Restraints
    Table 14. Global AI In Call Center Revenue by Players (2019-2024) & (US$ Million)
    Table 15. Global AI In Call Center Market Share by Players (2019-2024)
    Table 16. Global Top AI In Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI In Call Center as of 2023)
    Table 17. Ranking of Global Top AI In Call Center Companies by Revenue (US$ Million) in 2023
    Table 18. Global 5 Largest Players Market Share by AI In Call Center Revenue (CR5 and HHI) & (2019-2024)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players AI In Call Center Product Solution and Service
    Table 21. Date of Enter into AI In Call Center Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global AI In Call Center Market Size by Type (2019-2024) & (US$ Million)
    Table 24. Global AI In Call Center Revenue Market Share by Type (2019-2024)
    Table 25. Global AI In Call Center Forecasted Market Size by Type (2025-2030) & (US$ Million)
    Table 26. Global AI In Call Center Revenue Market Share by Type (2025-2030)
    Table 27. Global AI In Call Center Market Size by Application (2019-2024) & (US$ Million)
    Table 28. Global AI In Call Center Revenue Market Share by Application (2019-2024)
    Table 29. Global AI In Call Center Forecasted Market Size by Application (2025-2030) & (US$ Million)
    Table 30. Global AI In Call Center Revenue Market Share by Application (2025-2030)
    Table 31. North America AI In Call Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 32. North America AI In Call Center Market Size by Country (2019-2024) & (US$ Million)
    Table 33. North America AI In Call Center Market Size by Country (2025-2030) & (US$ Million)
    Table 34. Europe AI In Call Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 35. Europe AI In Call Center Market Size by Country (2019-2024) & (US$ Million)
    Table 36. Europe AI In Call Center Market Size by Country (2025-2030) & (US$ Million)
    Table 37. Asia-Pacific AI In Call Center Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
    Table 38. Asia-Pacific AI In Call Center Market Size by Region (2019-2024) & (US$ Million)
    Table 39. Asia-Pacific AI In Call Center Market Size by Region (2025-2030) & (US$ Million)
    Table 40. Latin America AI In Call Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 41. Latin America AI In Call Center Market Size by Country (2019-2024) & (US$ Million)
    Table 42. Latin America AI In Call Center Market Size by Country (2025-2030) & (US$ Million)
    Table 43. Middle East & Africa AI In Call Center Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
    Table 44. Middle East & Africa AI In Call Center Market Size by Country (2019-2024) & (US$ Million)
    Table 45. Middle East & Africa AI In Call Center Market Size by Country (2025-2030) & (US$ Million)
    Table 46. Artificial Solutions Company Detail
    Table 47. Artificial Solutions Business Overview
    Table 48. Artificial Solutions AI In Call Center Product
    Table 49. Artificial Solutions Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 50. Artificial Solutions Recent Development
    Table 51. Conversica Company Detail
    Table 52. Conversica Business Overview
    Table 53. Conversica AI In Call Center Product
    Table 54. Conversica Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 55. Conversica Recent Development
    Table 56. EdgeVerve Systems Limited Company Detail
    Table 57. EdgeVerve Systems Limited Business Overview
    Table 58. EdgeVerve Systems Limited AI In Call Center Product
    Table 59. EdgeVerve Systems Limited Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 60. EdgeVerve Systems Limited Recent Development
    Table 61. Five9 Company Detail
    Table 62. Five9 Business Overview
    Table 63. Five9 AI In Call Center Product
    Table 64. Five9 Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 65. Five9 Recent Development
    Table 66. Google Company Detail
    Table 67. Google Business Overview
    Table 68. Google AI In Call Center Product
    Table 69. Google Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 70. Google Recent Development
    Table 71. Oracle Corporation Company Detail
    Table 72. Oracle Corporation Business Overview
    Table 73. Oracle Corporation AI In Call Center Product
    Table 74. Oracle Corporation Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 75. Oracle Corporation Recent Development
    Table 76. IBM Corporation Company Detail
    Table 77. IBM Corporation Business Overview
    Table 78. IBM Corporation AI In Call Center Product
    Table 79. IBM Corporation Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 80. IBM Corporation Recent Development
    Table 81. Jio Haptik Technologies Limited Company Detail
    Table 82. Jio Haptik Technologies Limited Business Overview
    Table 83. Jio Haptik Technologies Limited AI In Call Center Product
    Table 84. Jio Haptik Technologies Limited Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 85. Jio Haptik Technologies Limited Recent Development
    Table 86. Kore.ai Company Detail
    Table 87. Kore.ai Business Overview
    Table 88. Kore.ai AI In Call Center Product
    Table 89. Kore.ai Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 90. Kore.ai Recent Development
    Table 91. Avaamo Company Detail
    Table 92. Avaamo Business Overview
    Table 93. Avaamo AI In Call Center Product
    Table 94. Avaamo Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 95. Avaamo Recent Development
    Table 96. NICE Incontact Company Detail
    Table 97. NICE Incontact Business Overview
    Table 98. NICE Incontact AI In Call Center Product
    Table 99. NICE Incontact Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 100. NICE Incontact Recent Development
    Table 101. Avaya Company Detail
    Table 102. Avaya Business Overview
    Table 103. Avaya AI In Call Center Product
    Table 104. Avaya Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 105. Avaya Recent Development
    Table 106. Nuance Communications Company Detail
    Table 107. Nuance Communications Business Overview
    Table 108. Nuance Communications AI In Call Center Product
    Table 109. Nuance Communications Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 110. Nuance Communications Recent Development
    Table 111. Observe.AI Company Detail
    Table 112. Observe.AI Business Overview
    Table 113. Observe.AI AI In Call Center Product
    Table 114. Observe.AI Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 115. Observe.AI Recent Development
    Table 116. Pypestream Company Detail
    Table 117. Pypestream Business Overview
    Table 118. Pypestream AI In Call Center Product
    Table 119. Pypestream Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 120. Pypestream Recent Development
    Table 121. Rulai Company Detail
    Table 122. Rulai Business Overview
    Table 123. Rulai AI In Call Center Product
    Table 124. Rulai Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 125. Rulai Recent Development
    Table 126. Amazon Web Services Company Detail
    Table 127. Amazon Web Services Business Overview
    Table 128. Amazon Web Services AI In Call Center Product
    Table 129. Amazon Web Services Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 130. Amazon Web Services Recent Development
    Table 131. SAP SE Company Detail
    Table 132. SAP SE Business Overview
    Table 133. SAP SE AI In Call Center Product
    Table 134. SAP SE Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 135. SAP SE Recent Development
    Table 136. Creative Virtual Company Detail
    Table 137. Creative Virtual Business Overview
    Table 138. Creative Virtual AI In Call Center Product
    Table 139. Creative Virtual Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 140. Creative Virtual Recent Development
    Table 141. Smart Action Company Company Detail
    Table 142. Smart Action Company Business Overview
    Table 143. Smart Action Company AI In Call Center Product
    Table 144. Smart Action Company Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 145. Smart Action Company Recent Development
    Table 146. Talkdesk Company Detail
    Table 147. Talkdesk Business Overview
    Table 148. Talkdesk AI In Call Center Product
    Table 149. Talkdesk Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 150. Talkdesk Recent Development
    Table 151. Twilio Company Detail
    Table 152. Twilio Business Overview
    Table 153. Twilio AI In Call Center Product
    Table 154. Twilio Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 155. Twilio Recent Development
    Table 156. Call Center Studio Company Detail
    Table 157. Call Center Studio Business Overview
    Table 158. Call Center Studio AI In Call Center Product
    Table 159. Call Center Studio Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 160. Call Center Studio Recent Development
    Table 161. Convoso Company Detail
    Table 162. Convoso Business Overview
    Table 163. Convoso AI In Call Center Product
    Table 164. Convoso Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 165. Convoso Recent Development
    Table 166. Artefact Company Detail
    Table 167. Artefact Business Overview
    Table 168. Artefact AI In Call Center Product
    Table 169. Artefact Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 170. Artefact Recent Development
    Table 171. VoiceBase Company Detail
    Table 172. VoiceBase Business Overview
    Table 173. VoiceBase AI In Call Center Product
    Table 174. VoiceBase Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 175. VoiceBase Recent Development
    Table 176. Inbenta Technologies Company Detail
    Table 177. Inbenta Technologies Business Overview
    Table 178. Inbenta Technologies AI In Call Center Product
    Table 179. Inbenta Technologies Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 180. Inbenta Technologies Recent Development
    Table 181. EPRO TELECOM Company Detail
    Table 182. EPRO TELECOM Business Overview
    Table 183. EPRO TELECOM AI In Call Center Product
    Table 184. EPRO TELECOM Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 185. EPRO TELECOM Recent Development
    Table 186. Thrio Company Detail
    Table 187. Thrio Business Overview
    Table 188. Thrio AI In Call Center Product
    Table 189. Thrio Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 190. Thrio Recent Development
    Table 191. Bright Pattern Company Detail
    Table 192. Bright Pattern Business Overview
    Table 193. Bright Pattern AI In Call Center Product
    Table 194. Bright Pattern Revenue in AI In Call Center Business (2019-2024) & (US$ Million)
    Table 195. Bright Pattern Recent Development
    Table 196. Research Programs/Design for This Report
    Table 197. Key Data Information from Secondary Sources
    Table 198. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global AI In Call Center Market Size Comparison by Type (2024-2030) & (US$ Million)
    Figure 2. Global AI In Call Center Market Share by Type: 2023 VS 2030
    Figure 3. On-Premise Features
    Figure 4. Cloud-based Features
    Figure 5. Global AI In Call Center Market Size Comparison by Application (2024-2030) & (US$ Million)
    Figure 6. Global AI In Call Center Market Share by Application: 2023 VS 2030
    Figure 7. Intelligent Customer Service Robot Case Studies
    Figure 8. Intelligent Quality Inspection Case Studies
    Figure 9. Intelligent Navigation Case Studies
    Figure 10. Intelligent Analysis Case Studies
    Figure 11. AI In Call Center Report Years Considered
    Figure 12. Global AI In Call Center Market Size (US$ Million), Year-over-Year: 2019-2030
    Figure 13. Global AI In Call Center Market Size, (US$ Million), 2019 VS 2023 VS 2030
    Figure 14. Global AI In Call Center Market Share by Region: 2023 VS 2030
    Figure 15. Global AI In Call Center Market Share by Players in 2023
    Figure 16. Global Top AI In Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI In Call Center as of 2023)
    Figure 17. The Top 10 and 5 Players Market Share by AI In Call Center Revenue in 2023
    Figure 18. North America AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 19. North America AI In Call Center Market Share by Country (2019-2030)
    Figure 20. United States AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 21. Canada AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 22. Europe AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 23. Europe AI In Call Center Market Share by Country (2019-2030)
    Figure 24. Germany AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 25. France AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 26. U.K. AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 27. Italy AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 28. Russia AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 29. Nordic Countries AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 30. Asia-Pacific AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 31. Asia-Pacific AI In Call Center Market Share by Region (2019-2030)
    Figure 32. China AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 33. Japan AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 34. South Korea AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 35. Southeast Asia AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 36. India AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 37. Australia AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 38. Latin America AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 39. Latin America AI In Call Center Market Share by Country (2019-2030)
    Figure 40. Mexico AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 41. Brazil AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 42. Middle East & Africa AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 43. Middle East & Africa AI In Call Center Market Share by Country (2019-2030)
    Figure 44. Turkey AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 45. Saudi Arabia AI In Call Center Market Size YoY Growth (2019-2030) & (US$ Million)
    Figure 46. Artificial Solutions Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 47. Conversica Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 48. EdgeVerve Systems Limited Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 49. Five9 Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 50. Google Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 51. Oracle Corporation Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 52. IBM Corporation Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 53. Jio Haptik Technologies Limited Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 54. Kore.ai Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 55. Avaamo Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 56. NICE Incontact Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 57. Avaya Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 58. Nuance Communications Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 59. Observe.AI Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 60. Pypestream Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 61. Rulai Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 62. Amazon Web Services Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 63. SAP SE Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 64. Creative Virtual Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 65. Smart Action Company Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 66. Talkdesk Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 67. Twilio Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 68. Call Center Studio Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 69. Convoso Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 70. Artefact Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 71. VoiceBase Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 72. Inbenta Technologies Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 73. EPRO TELECOM Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 74. Thrio Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 75. Bright Pattern Revenue Growth Rate in AI In Call Center Business (2019-2024)
    Figure 76. Bottom-up and Top-down Approaches for This Report
    Figure 77. Data Triangulation
    Figure 78. Key Executives Interviewed
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