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Global AI Customer Service Market Research Report 2025
Published Date: March 2025
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Report Code: QYRE-Auto-27U11168
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Global AI Customer Service Market Research Report 2022
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Global AI Customer Service Market Research Report 2025

Code: QYRE-Auto-27U11168
Report
March 2025
Pages:72
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES

AI Customer Service Market Size

In order to maintain its leading position, the United States will increase its investment in artificial intelligence research and development in non-defense fields, from US$1.6 billion to US$1.7 billion in 2022.

AI Customer Service Market

AI Customer Service Market

The global market for AI Customer Service was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
As an important force driving a new round of scientific and technological revolution, artificial intelligence has been of national strategic importance. Many governments introduces polices and increase capital investment to support AI companies. The Digital Europe plan adopted by the European Union will allocate €9.2 billion on high-tech investments, such as supercomputing, artificial intelligence, and network security. According to the latest data released by IDC, global artificial intelligence revenue was US$432.8 billion in 2022, a year-on-year increase of 19.25%, including software, hardware and services.
This report aims to provide a comprehensive presentation of the global market for AI Customer Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI Customer Service.
The AI Customer Service market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global AI Customer Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI Customer Service companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of AI Customer Service Market Report

Report Metric Details
Report Name AI Customer Service Market
Accounted market size in 2022 US$ billion to US$ 1.7 billion
Base Year 2022
Segment by Type
Segment by Application
  • Large Enterprise
  • SME
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Oracle, Iflytek, Google, Amazon, Microsoft, IBM
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of AI Customer Service company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the AI Customer Service Market report?

Ans: The main players in the AI Customer Service Market are Oracle, Iflytek, Google, Amazon, Microsoft, IBM

What are the Application segmentation covered in the AI Customer Service Market report?

Ans: The Applications covered in the AI Customer Service Market report are Large Enterprise, SME

What are the Type segmentation covered in the AI Customer Service Market report?

Ans: The Types covered in the AI Customer Service Market report are Knowledge Center, Hotline Voice Robot, Online Customer Service Robot, Video Customer Service Robot, Other

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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI Customer Service Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Knowledge Center
1.2.3 Hotline Voice Robot
1.2.4 Online Customer Service Robot
1.2.5 Video Customer Service Robot
1.2.6 Other
1.3 Market by Application
1.3.1 Global AI Customer Service Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprise
1.3.3 SME
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI Customer Service Market Perspective (2020-2031)
2.2 Global AI Customer Service Growth Trends by Region
2.2.1 Global AI Customer Service Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 AI Customer Service Historic Market Size by Region (2020-2025)
2.2.3 AI Customer Service Forecasted Market Size by Region (2026-2031)
2.3 AI Customer Service Market Dynamics
2.3.1 AI Customer Service Industry Trends
2.3.2 AI Customer Service Market Drivers
2.3.3 AI Customer Service Market Challenges
2.3.4 AI Customer Service Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top AI Customer Service Players by Revenue
3.1.1 Global Top AI Customer Service Players by Revenue (2020-2025)
3.1.2 Global AI Customer Service Revenue Market Share by Players (2020-2025)
3.2 Global AI Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by AI Customer Service Revenue
3.4 Global AI Customer Service Market Concentration Ratio
3.4.1 Global AI Customer Service Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI Customer Service Revenue in 2024
3.5 Global Key Players of AI Customer Service Head office and Area Served
3.6 Global Key Players of AI Customer Service, Product and Application
3.7 Global Key Players of AI Customer Service, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 AI Customer Service Breakdown Data by Type
4.1 Global AI Customer Service Historic Market Size by Type (2020-2025)
4.2 Global AI Customer Service Forecasted Market Size by Type (2026-2031)
5 AI Customer Service Breakdown Data by Application
5.1 Global AI Customer Service Historic Market Size by Application (2020-2025)
5.2 Global AI Customer Service Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America AI Customer Service Market Size (2020-2031)
6.2 North America AI Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America AI Customer Service Market Size by Country (2020-2025)
6.4 North America AI Customer Service Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe AI Customer Service Market Size (2020-2031)
7.2 Europe AI Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe AI Customer Service Market Size by Country (2020-2025)
7.4 Europe AI Customer Service Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific AI Customer Service Market Size (2020-2031)
8.2 Asia-Pacific AI Customer Service Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific AI Customer Service Market Size by Region (2020-2025)
8.4 Asia-Pacific AI Customer Service Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America AI Customer Service Market Size (2020-2031)
9.2 Latin America AI Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America AI Customer Service Market Size by Country (2020-2025)
9.4 Latin America AI Customer Service Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa AI Customer Service Market Size (2020-2031)
10.2 Middle East & Africa AI Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa AI Customer Service Market Size by Country (2020-2025)
10.4 Middle East & Africa AI Customer Service Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Details
11.1.2 Oracle Business Overview
11.1.3 Oracle AI Customer Service Introduction
11.1.4 Oracle Revenue in AI Customer Service Business (2020-2025)
11.1.5 Oracle Recent Development
11.2 Iflytek
11.2.1 Iflytek Company Details
11.2.2 Iflytek Business Overview
11.2.3 Iflytek AI Customer Service Introduction
11.2.4 Iflytek Revenue in AI Customer Service Business (2020-2025)
11.2.5 Iflytek Recent Development
11.3 Google
11.3.1 Google Company Details
11.3.2 Google Business Overview
11.3.3 Google AI Customer Service Introduction
11.3.4 Google Revenue in AI Customer Service Business (2020-2025)
11.3.5 Google Recent Development
11.4 Amazon
11.4.1 Amazon Company Details
11.4.2 Amazon Business Overview
11.4.3 Amazon AI Customer Service Introduction
11.4.4 Amazon Revenue in AI Customer Service Business (2020-2025)
11.4.5 Amazon Recent Development
11.5 Microsoft
11.5.1 Microsoft Company Details
11.5.2 Microsoft Business Overview
11.5.3 Microsoft AI Customer Service Introduction
11.5.4 Microsoft Revenue in AI Customer Service Business (2020-2025)
11.5.5 Microsoft Recent Development
11.6 IBM
11.6.1 IBM Company Details
11.6.2 IBM Business Overview
11.6.3 IBM AI Customer Service Introduction
11.6.4 IBM Revenue in AI Customer Service Business (2020-2025)
11.6.5 IBM Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
List of Tables
 Table 1. Global AI Customer Service Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Knowledge Center
 Table 3. Key Players of Hotline Voice Robot
 Table 4. Key Players of Online Customer Service Robot
 Table 5. Key Players of Video Customer Service Robot
 Table 6. Key Players of Other
 Table 7. Global AI Customer Service Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 8. Global AI Customer Service Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 9. Global AI Customer Service Market Size by Region (2020-2025) & (US$ Million)
 Table 10. Global AI Customer Service Market Share by Region (2020-2025)
 Table 11. Global AI Customer Service Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 12. Global AI Customer Service Market Share by Region (2026-2031)
 Table 13. AI Customer Service Market Trends
 Table 14. AI Customer Service Market Drivers
 Table 15. AI Customer Service Market Challenges
 Table 16. AI Customer Service Market Restraints
 Table 17. Global AI Customer Service Revenue by Players (2020-2025) & (US$ Million)
 Table 18. Global AI Customer Service Market Share by Players (2020-2025)
 Table 19. Global Top AI Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI Customer Service as of 2024)
 Table 20. Ranking of Global Top AI Customer Service Companies by Revenue (US$ Million) in 2024
 Table 21. Global 5 Largest Players Market Share by AI Customer Service Revenue (CR5 and HHI) & (2020-2025)
 Table 22. Global Key Players of AI Customer Service, Headquarters and Area Served
 Table 23. Global Key Players of AI Customer Service, Product and Application
 Table 24. Global Key Players of AI Customer Service, Date of Enter into This Industry
 Table 25. Mergers & Acquisitions, Expansion Plans
 Table 26. Global AI Customer Service Market Size by Type (2020-2025) & (US$ Million)
 Table 27. Global AI Customer Service Revenue Market Share by Type (2020-2025)
 Table 28. Global AI Customer Service Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 29. Global AI Customer Service Revenue Market Share by Type (2026-2031)
 Table 30. Global AI Customer Service Market Size by Application (2020-2025) & (US$ Million)
 Table 31. Global AI Customer Service Revenue Market Share by Application (2020-2025)
 Table 32. Global AI Customer Service Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 33. Global AI Customer Service Revenue Market Share by Application (2026-2031)
 Table 34. North America AI Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. North America AI Customer Service Market Size by Country (2020-2025) & (US$ Million)
 Table 36. North America AI Customer Service Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Europe AI Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Europe AI Customer Service Market Size by Country (2020-2025) & (US$ Million)
 Table 39. Europe AI Customer Service Market Size by Country (2026-2031) & (US$ Million)
 Table 40. Asia-Pacific AI Customer Service Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Asia-Pacific AI Customer Service Market Size by Region (2020-2025) & (US$ Million)
 Table 42. Asia-Pacific AI Customer Service Market Size by Region (2026-2031) & (US$ Million)
 Table 43. Latin America AI Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Latin America AI Customer Service Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Latin America AI Customer Service Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Middle East & Africa AI Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 47. Middle East & Africa AI Customer Service Market Size by Country (2020-2025) & (US$ Million)
 Table 48. Middle East & Africa AI Customer Service Market Size by Country (2026-2031) & (US$ Million)
 Table 49. Oracle Company Details
 Table 50. Oracle Business Overview
 Table 51. Oracle AI Customer Service Product
 Table 52. Oracle Revenue in AI Customer Service Business (2020-2025) & (US$ Million)
 Table 53. Oracle Recent Development
 Table 54. Iflytek Company Details
 Table 55. Iflytek Business Overview
 Table 56. Iflytek AI Customer Service Product
 Table 57. Iflytek Revenue in AI Customer Service Business (2020-2025) & (US$ Million)
 Table 58. Iflytek Recent Development
 Table 59. Google Company Details
 Table 60. Google Business Overview
 Table 61. Google AI Customer Service Product
 Table 62. Google Revenue in AI Customer Service Business (2020-2025) & (US$ Million)
 Table 63. Google Recent Development
 Table 64. Amazon Company Details
 Table 65. Amazon Business Overview
 Table 66. Amazon AI Customer Service Product
 Table 67. Amazon Revenue in AI Customer Service Business (2020-2025) & (US$ Million)
 Table 68. Amazon Recent Development
 Table 69. Microsoft Company Details
 Table 70. Microsoft Business Overview
 Table 71. Microsoft AI Customer Service Product
 Table 72. Microsoft Revenue in AI Customer Service Business (2020-2025) & (US$ Million)
 Table 73. Microsoft Recent Development
 Table 74. IBM Company Details
 Table 75. IBM Business Overview
 Table 76. IBM AI Customer Service Product
 Table 77. IBM Revenue in AI Customer Service Business (2020-2025) & (US$ Million)
 Table 78. IBM Recent Development
 Table 79. Research Programs/Design for This Report
 Table 80. Key Data Information from Secondary Sources
 Table 81. Key Data Information from Primary Sources
 Table 82. Authors List of This Report


List of Figures
 Figure 1. AI Customer Service Picture
 Figure 2. Global AI Customer Service Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global AI Customer Service Market Share by Type: 2024 VS 2031
 Figure 4. Knowledge Center Features
 Figure 5. Hotline Voice Robot Features
 Figure 6. Online Customer Service Robot Features
 Figure 7. Video Customer Service Robot Features
 Figure 8. Other Features
 Figure 9. Global AI Customer Service Market Size by Application (2020-2031) & (US$ Million)
 Figure 10. Global AI Customer Service Market Share by Application: 2024 VS 2031
 Figure 11. Large Enterprise Case Studies
 Figure 12. SME Case Studies
 Figure 13. AI Customer Service Report Years Considered
 Figure 14. Global AI Customer Service Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 15. Global AI Customer Service Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 16. Global AI Customer Service Market Share by Region: 2024 VS 2031
 Figure 17. Global AI Customer Service Market Share by Players in 2024
 Figure 18. Global Top AI Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI Customer Service as of 2024)
 Figure 19. The Top 10 and 5 Players Market Share by AI Customer Service Revenue in 2024
 Figure 20. North America AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. North America AI Customer Service Market Share by Country (2020-2031)
 Figure 22. United States AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 23. Canada AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. Europe AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. Europe AI Customer Service Market Share by Country (2020-2031)
 Figure 26. Germany AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. France AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. U.K. AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Italy AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Russia AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. Nordic Countries AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Asia-Pacific AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. Asia-Pacific AI Customer Service Market Share by Region (2020-2031)
 Figure 34. China AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. Japan AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. South Korea AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Southeast Asia AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. India AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. Australia AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Latin America AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Latin America AI Customer Service Market Share by Country (2020-2031)
 Figure 42. Mexico AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Brazil AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Middle East & Africa AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. Middle East & Africa AI Customer Service Market Share by Country (2020-2031)
 Figure 46. Turkey AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. Saudi Arabia AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 48. UAE AI Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 49. Oracle Revenue Growth Rate in AI Customer Service Business (2020-2025)
 Figure 50. Iflytek Revenue Growth Rate in AI Customer Service Business (2020-2025)
 Figure 51. Google Revenue Growth Rate in AI Customer Service Business (2020-2025)
 Figure 52. Amazon Revenue Growth Rate in AI Customer Service Business (2020-2025)
 Figure 53. Microsoft Revenue Growth Rate in AI Customer Service Business (2020-2025)
 Figure 54. IBM Revenue Growth Rate in AI Customer Service Business (2020-2025)
 Figure 55. Bottom-up and Top-down Approaches for This Report
 Figure 56. Data Triangulation
 Figure 57. Key Executives Interviewed
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