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Global Call Center Artificial Intelligence (AI) Market Research Report 2025
Published Date: March 2025
|
Report Code: QYRE-Auto-16L12630
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Global Call Center Artificial Intelligence AI Market Research Report 2022
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Global Call Center Artificial Intelligence (AI) Market Research Report 2025

Code: QYRE-Auto-16L12630
Report
March 2025
Pages:114
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink Inc
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems
GOOGLE INC
Redcentric
Dell Inc
VMware Inc
Microsoft
Rackspace Technology
IBM
Oracle

Call Center Artificial Intelligence (AI) Market

The global market for Call Center Artificial Intelligence (AI) was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
Call centers are increasingly deploying AI-powered virtual assistants, also known as chatbots or voicebots, to handle routine customer inquiries and provide quick resolutions. Integrating AI capabilities with CRM systems enables call center agents to access customer data and historical interactions, improving personalized customer service. AI-driven voice analytics and sentiment analysis tools help call centers monitor customer conversations for sentiment and identify potential issues or opportunities for improvement.
This report aims to provide a comprehensive presentation of the global market for Call Center Artificial Intelligence (AI), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Artificial Intelligence (AI).
The Call Center Artificial Intelligence (AI) market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Call Center Artificial Intelligence (AI) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Center Artificial Intelligence (AI) companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Call Center Artificial Intelligence (AI) Market Report

Report Metric Details
Report Name Call Center Artificial Intelligence (AI) Market
Segment by Type
  • Conversational Artificial Intelligence
  • Interactive Voice Response
  • Others
Segment by Application
  • SME
  • Large Enterprises
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Oracle, IBM, RACKSPACE TECHNOLOGY, Microsoft, Vmware, Dell, Redcentric, Google, Cisco Systems, Red Hat, Getronics, Hewlett Packard Enterprise Development, CenturyLink, NEC Corporation, Joyent, AT&T Intellectual Property, Citrix Systems, NTT DATA Corporation, Five9, Genesys, LivePerson, NICE inContact, Talkdesk, Zendesk, Cognigy, IBM Watson, SmartAction, Verint Systems
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Call Center Artificial Intelligence (AI) company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Call Center Artificial Intelligence (AI) Market report?

Ans: The main players in the Call Center Artificial Intelligence (AI) Market are Oracle, IBM, RACKSPACE TECHNOLOGY, Microsoft, Vmware, Dell, Redcentric, Google, Cisco Systems, Red Hat, Getronics, Hewlett Packard Enterprise Development, CenturyLink, NEC Corporation, Joyent, AT&T Intellectual Property, Citrix Systems, NTT DATA Corporation, Five9, Genesys, LivePerson, NICE inContact, Talkdesk, Zendesk, Cognigy, IBM Watson, SmartAction, Verint Systems

What are the Application segmentation covered in the Call Center Artificial Intelligence (AI) Market report?

Ans: The Applications covered in the Call Center Artificial Intelligence (AI) Market report are SME, Large Enterprises

What are the Type segmentation covered in the Call Center Artificial Intelligence (AI) Market report?

Ans: The Types covered in the Call Center Artificial Intelligence (AI) Market report are Conversational Artificial Intelligence, Interactive Voice Response, Others

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Artificial Intelligence (AI) Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Conversational Artificial Intelligence
1.2.3 Interactive Voice Response
1.2.4 Others
1.3 Market by Application
1.3.1 Global Call Center Artificial Intelligence (AI) Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 SME
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Center Artificial Intelligence (AI) Market Perspective (2020-2031)
2.2 Global Call Center Artificial Intelligence (AI) Growth Trends by Region
2.2.1 Global Call Center Artificial Intelligence (AI) Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Call Center Artificial Intelligence (AI) Historic Market Size by Region (2020-2025)
2.2.3 Call Center Artificial Intelligence (AI) Forecasted Market Size by Region (2026-2031)
2.3 Call Center Artificial Intelligence (AI) Market Dynamics
2.3.1 Call Center Artificial Intelligence (AI) Industry Trends
2.3.2 Call Center Artificial Intelligence (AI) Market Drivers
2.3.3 Call Center Artificial Intelligence (AI) Market Challenges
2.3.4 Call Center Artificial Intelligence (AI) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Artificial Intelligence (AI) Players by Revenue
3.1.1 Global Top Call Center Artificial Intelligence (AI) Players by Revenue (2020-2025)
3.1.2 Global Call Center Artificial Intelligence (AI) Revenue Market Share by Players (2020-2025)
3.2 Global Call Center Artificial Intelligence (AI) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Call Center Artificial Intelligence (AI) Revenue
3.4 Global Call Center Artificial Intelligence (AI) Market Concentration Ratio
3.4.1 Global Call Center Artificial Intelligence (AI) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Artificial Intelligence (AI) Revenue in 2024
3.5 Global Key Players of Call Center Artificial Intelligence (AI) Head office and Area Served
3.6 Global Key Players of Call Center Artificial Intelligence (AI), Product and Application
3.7 Global Key Players of Call Center Artificial Intelligence (AI), Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Artificial Intelligence (AI) Breakdown Data by Type
4.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Type (2020-2025)
4.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Type (2026-2031)
5 Call Center Artificial Intelligence (AI) Breakdown Data by Application
5.1 Global Call Center Artificial Intelligence (AI) Historic Market Size by Application (2020-2025)
5.2 Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Call Center Artificial Intelligence (AI) Market Size (2020-2031)
6.2 North America Call Center Artificial Intelligence (AI) Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Call Center Artificial Intelligence (AI) Market Size by Country (2020-2025)
6.4 North America Call Center Artificial Intelligence (AI) Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Call Center Artificial Intelligence (AI) Market Size (2020-2031)
7.2 Europe Call Center Artificial Intelligence (AI) Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Call Center Artificial Intelligence (AI) Market Size by Country (2020-2025)
7.4 Europe Call Center Artificial Intelligence (AI) Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size (2020-2031)
8.2 Asia-Pacific Call Center Artificial Intelligence (AI) Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size by Region (2020-2025)
8.4 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Call Center Artificial Intelligence (AI) Market Size (2020-2031)
9.2 Latin America Call Center Artificial Intelligence (AI) Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2020-2025)
9.4 Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size (2020-2031)
10.2 Middle East & Africa Call Center Artificial Intelligence (AI) Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size by Country (2020-2025)
10.4 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Details
11.1.2 Oracle Business Overview
11.1.3 Oracle Call Center Artificial Intelligence (AI) Introduction
11.1.4 Oracle Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.1.5 Oracle Recent Development
11.2 IBM
11.2.1 IBM Company Details
11.2.2 IBM Business Overview
11.2.3 IBM Call Center Artificial Intelligence (AI) Introduction
11.2.4 IBM Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.2.5 IBM Recent Development
11.3 RACKSPACE TECHNOLOGY
11.3.1 RACKSPACE TECHNOLOGY Company Details
11.3.2 RACKSPACE TECHNOLOGY Business Overview
11.3.3 RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Introduction
11.3.4 RACKSPACE TECHNOLOGY Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.3.5 RACKSPACE TECHNOLOGY Recent Development
11.4 Microsoft
11.4.1 Microsoft Company Details
11.4.2 Microsoft Business Overview
11.4.3 Microsoft Call Center Artificial Intelligence (AI) Introduction
11.4.4 Microsoft Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.4.5 Microsoft Recent Development
11.5 Vmware
11.5.1 Vmware Company Details
11.5.2 Vmware Business Overview
11.5.3 Vmware Call Center Artificial Intelligence (AI) Introduction
11.5.4 Vmware Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.5.5 Vmware Recent Development
11.6 Dell
11.6.1 Dell Company Details
11.6.2 Dell Business Overview
11.6.3 Dell Call Center Artificial Intelligence (AI) Introduction
11.6.4 Dell Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.6.5 Dell Recent Development
11.7 Redcentric
11.7.1 Redcentric Company Details
11.7.2 Redcentric Business Overview
11.7.3 Redcentric Call Center Artificial Intelligence (AI) Introduction
11.7.4 Redcentric Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.7.5 Redcentric Recent Development
11.8 Google
11.8.1 Google Company Details
11.8.2 Google Business Overview
11.8.3 Google Call Center Artificial Intelligence (AI) Introduction
11.8.4 Google Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.8.5 Google Recent Development
11.9 Cisco Systems
11.9.1 Cisco Systems Company Details
11.9.2 Cisco Systems Business Overview
11.9.3 Cisco Systems Call Center Artificial Intelligence (AI) Introduction
11.9.4 Cisco Systems Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.9.5 Cisco Systems Recent Development
11.10 Red Hat
11.10.1 Red Hat Company Details
11.10.2 Red Hat Business Overview
11.10.3 Red Hat Call Center Artificial Intelligence (AI) Introduction
11.10.4 Red Hat Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.10.5 Red Hat Recent Development
11.11 Getronics
11.11.1 Getronics Company Details
11.11.2 Getronics Business Overview
11.11.3 Getronics Call Center Artificial Intelligence (AI) Introduction
11.11.4 Getronics Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.11.5 Getronics Recent Development
11.12 Hewlett Packard Enterprise Development
11.12.1 Hewlett Packard Enterprise Development Company Details
11.12.2 Hewlett Packard Enterprise Development Business Overview
11.12.3 Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Introduction
11.12.4 Hewlett Packard Enterprise Development Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.12.5 Hewlett Packard Enterprise Development Recent Development
11.13 CenturyLink
11.13.1 CenturyLink Company Details
11.13.2 CenturyLink Business Overview
11.13.3 CenturyLink Call Center Artificial Intelligence (AI) Introduction
11.13.4 CenturyLink Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.13.5 CenturyLink Recent Development
11.14 NEC Corporation
11.14.1 NEC Corporation Company Details
11.14.2 NEC Corporation Business Overview
11.14.3 NEC Corporation Call Center Artificial Intelligence (AI) Introduction
11.14.4 NEC Corporation Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.14.5 NEC Corporation Recent Development
11.15 Joyent
11.15.1 Joyent Company Details
11.15.2 Joyent Business Overview
11.15.3 Joyent Call Center Artificial Intelligence (AI) Introduction
11.15.4 Joyent Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.15.5 Joyent Recent Development
11.16 AT&T Intellectual Property
11.16.1 AT&T Intellectual Property Company Details
11.16.2 AT&T Intellectual Property Business Overview
11.16.3 AT&T Intellectual Property Call Center Artificial Intelligence (AI) Introduction
11.16.4 AT&T Intellectual Property Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.16.5 AT&T Intellectual Property Recent Development
11.17 Citrix Systems
11.17.1 Citrix Systems Company Details
11.17.2 Citrix Systems Business Overview
11.17.3 Citrix Systems Call Center Artificial Intelligence (AI) Introduction
11.17.4 Citrix Systems Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.17.5 Citrix Systems Recent Development
11.18 NTT DATA Corporation
11.18.1 NTT DATA Corporation Company Details
11.18.2 NTT DATA Corporation Business Overview
11.18.3 NTT DATA Corporation Call Center Artificial Intelligence (AI) Introduction
11.18.4 NTT DATA Corporation Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.18.5 NTT DATA Corporation Recent Development
11.19 Five9
11.19.1 Five9 Company Details
11.19.2 Five9 Business Overview
11.19.3 Five9 Call Center Artificial Intelligence (AI) Introduction
11.19.4 Five9 Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.19.5 Five9 Recent Development
11.20 Genesys
11.20.1 Genesys Company Details
11.20.2 Genesys Business Overview
11.20.3 Genesys Call Center Artificial Intelligence (AI) Introduction
11.20.4 Genesys Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.20.5 Genesys Recent Development
11.21 LivePerson
11.21.1 LivePerson Company Details
11.21.2 LivePerson Business Overview
11.21.3 LivePerson Call Center Artificial Intelligence (AI) Introduction
11.21.4 LivePerson Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.21.5 LivePerson Recent Development
11.22 NICE inContact
11.22.1 NICE inContact Company Details
11.22.2 NICE inContact Business Overview
11.22.3 NICE inContact Call Center Artificial Intelligence (AI) Introduction
11.22.4 NICE inContact Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.22.5 NICE inContact Recent Development
11.23 Talkdesk
11.23.1 Talkdesk Company Details
11.23.2 Talkdesk Business Overview
11.23.3 Talkdesk Call Center Artificial Intelligence (AI) Introduction
11.23.4 Talkdesk Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.23.5 Talkdesk Recent Development
11.24 Zendesk
11.24.1 Zendesk Company Details
11.24.2 Zendesk Business Overview
11.24.3 Zendesk Call Center Artificial Intelligence (AI) Introduction
11.24.4 Zendesk Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.24.5 Zendesk Recent Development
11.25 Cognigy
11.25.1 Cognigy Company Details
11.25.2 Cognigy Business Overview
11.25.3 Cognigy Call Center Artificial Intelligence (AI) Introduction
11.25.4 Cognigy Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.25.5 Cognigy Recent Development
11.26 IBM Watson
11.26.1 IBM Watson Company Details
11.26.2 IBM Watson Business Overview
11.26.3 IBM Watson Call Center Artificial Intelligence (AI) Introduction
11.26.4 IBM Watson Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.26.5 IBM Watson Recent Development
11.27 SmartAction
11.27.1 SmartAction Company Details
11.27.2 SmartAction Business Overview
11.27.3 SmartAction Call Center Artificial Intelligence (AI) Introduction
11.27.4 SmartAction Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.27.5 SmartAction Recent Development
11.28 Verint Systems
11.28.1 Verint Systems Company Details
11.28.2 Verint Systems Business Overview
11.28.3 Verint Systems Call Center Artificial Intelligence (AI) Introduction
11.28.4 Verint Systems Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025)
11.28.5 Verint Systems Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink Inc
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems
GOOGLE INC
Redcentric
Dell Inc
VMware Inc
Microsoft
Rackspace Technology
IBM
Oracle
List of Tables
 Table 1. Global Call Center Artificial Intelligence (AI) Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Conversational Artificial Intelligence
 Table 3. Key Players of Interactive Voice Response
 Table 4. Key Players of Others
 Table 5. Global Call Center Artificial Intelligence (AI) Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global Call Center Artificial Intelligence (AI) Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 7. Global Call Center Artificial Intelligence (AI) Market Size by Region (2020-2025) & (US$ Million)
 Table 8. Global Call Center Artificial Intelligence (AI) Market Share by Region (2020-2025)
 Table 9. Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 10. Global Call Center Artificial Intelligence (AI) Market Share by Region (2026-2031)
 Table 11. Call Center Artificial Intelligence (AI) Market Trends
 Table 12. Call Center Artificial Intelligence (AI) Market Drivers
 Table 13. Call Center Artificial Intelligence (AI) Market Challenges
 Table 14. Call Center Artificial Intelligence (AI) Market Restraints
 Table 15. Global Call Center Artificial Intelligence (AI) Revenue by Players (2020-2025) & (US$ Million)
 Table 16. Global Call Center Artificial Intelligence (AI) Market Share by Players (2020-2025)
 Table 17. Global Top Call Center Artificial Intelligence (AI) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Artificial Intelligence (AI) as of 2024)
 Table 18. Ranking of Global Top Call Center Artificial Intelligence (AI) Companies by Revenue (US$ Million) in 2024
 Table 19. Global 5 Largest Players Market Share by Call Center Artificial Intelligence (AI) Revenue (CR5 and HHI) & (2020-2025)
 Table 20. Global Key Players of Call Center Artificial Intelligence (AI), Headquarters and Area Served
 Table 21. Global Key Players of Call Center Artificial Intelligence (AI), Product and Application
 Table 22. Global Key Players of Call Center Artificial Intelligence (AI), Date of Enter into This Industry
 Table 23. Mergers & Acquisitions, Expansion Plans
 Table 24. Global Call Center Artificial Intelligence (AI) Market Size by Type (2020-2025) & (US$ Million)
 Table 25. Global Call Center Artificial Intelligence (AI) Revenue Market Share by Type (2020-2025)
 Table 26. Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 27. Global Call Center Artificial Intelligence (AI) Revenue Market Share by Type (2026-2031)
 Table 28. Global Call Center Artificial Intelligence (AI) Market Size by Application (2020-2025) & (US$ Million)
 Table 29. Global Call Center Artificial Intelligence (AI) Revenue Market Share by Application (2020-2025)
 Table 30. Global Call Center Artificial Intelligence (AI) Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 31. Global Call Center Artificial Intelligence (AI) Revenue Market Share by Application (2026-2031)
 Table 32. North America Call Center Artificial Intelligence (AI) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 33. North America Call Center Artificial Intelligence (AI) Market Size by Country (2020-2025) & (US$ Million)
 Table 34. North America Call Center Artificial Intelligence (AI) Market Size by Country (2026-2031) & (US$ Million)
 Table 35. Europe Call Center Artificial Intelligence (AI) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 36. Europe Call Center Artificial Intelligence (AI) Market Size by Country (2020-2025) & (US$ Million)
 Table 37. Europe Call Center Artificial Intelligence (AI) Market Size by Country (2026-2031) & (US$ Million)
 Table 38. Asia-Pacific Call Center Artificial Intelligence (AI) Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 39. Asia-Pacific Call Center Artificial Intelligence (AI) Market Size by Region (2020-2025) & (US$ Million)
 Table 40. Asia-Pacific Call Center Artificial Intelligence (AI) Market Size by Region (2026-2031) & (US$ Million)
 Table 41. Latin America Call Center Artificial Intelligence (AI) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 42. Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2020-2025) & (US$ Million)
 Table 43. Latin America Call Center Artificial Intelligence (AI) Market Size by Country (2026-2031) & (US$ Million)
 Table 44. Middle East & Africa Call Center Artificial Intelligence (AI) Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 45. Middle East & Africa Call Center Artificial Intelligence (AI) Market Size by Country (2020-2025) & (US$ Million)
 Table 46. Middle East & Africa Call Center Artificial Intelligence (AI) Market Size by Country (2026-2031) & (US$ Million)
 Table 47. Oracle Company Details
 Table 48. Oracle Business Overview
 Table 49. Oracle Call Center Artificial Intelligence (AI) Product
 Table 50. Oracle Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 51. Oracle Recent Development
 Table 52. IBM Company Details
 Table 53. IBM Business Overview
 Table 54. IBM Call Center Artificial Intelligence (AI) Product
 Table 55. IBM Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 56. IBM Recent Development
 Table 57. RACKSPACE TECHNOLOGY Company Details
 Table 58. RACKSPACE TECHNOLOGY Business Overview
 Table 59. RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Product
 Table 60. RACKSPACE TECHNOLOGY Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 61. RACKSPACE TECHNOLOGY Recent Development
 Table 62. Microsoft Company Details
 Table 63. Microsoft Business Overview
 Table 64. Microsoft Call Center Artificial Intelligence (AI) Product
 Table 65. Microsoft Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 66. Microsoft Recent Development
 Table 67. Vmware Company Details
 Table 68. Vmware Business Overview
 Table 69. Vmware Call Center Artificial Intelligence (AI) Product
 Table 70. Vmware Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 71. Vmware Recent Development
 Table 72. Dell Company Details
 Table 73. Dell Business Overview
 Table 74. Dell Call Center Artificial Intelligence (AI) Product
 Table 75. Dell Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 76. Dell Recent Development
 Table 77. Redcentric Company Details
 Table 78. Redcentric Business Overview
 Table 79. Redcentric Call Center Artificial Intelligence (AI) Product
 Table 80. Redcentric Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 81. Redcentric Recent Development
 Table 82. Google Company Details
 Table 83. Google Business Overview
 Table 84. Google Call Center Artificial Intelligence (AI) Product
 Table 85. Google Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 86. Google Recent Development
 Table 87. Cisco Systems Company Details
 Table 88. Cisco Systems Business Overview
 Table 89. Cisco Systems Call Center Artificial Intelligence (AI) Product
 Table 90. Cisco Systems Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 91. Cisco Systems Recent Development
 Table 92. Red Hat Company Details
 Table 93. Red Hat Business Overview
 Table 94. Red Hat Call Center Artificial Intelligence (AI) Product
 Table 95. Red Hat Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 96. Red Hat Recent Development
 Table 97. Getronics Company Details
 Table 98. Getronics Business Overview
 Table 99. Getronics Call Center Artificial Intelligence (AI) Product
 Table 100. Getronics Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 101. Getronics Recent Development
 Table 102. Hewlett Packard Enterprise Development Company Details
 Table 103. Hewlett Packard Enterprise Development Business Overview
 Table 104. Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Product
 Table 105. Hewlett Packard Enterprise Development Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 106. Hewlett Packard Enterprise Development Recent Development
 Table 107. CenturyLink Company Details
 Table 108. CenturyLink Business Overview
 Table 109. CenturyLink Call Center Artificial Intelligence (AI) Product
 Table 110. CenturyLink Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 111. CenturyLink Recent Development
 Table 112. NEC Corporation Company Details
 Table 113. NEC Corporation Business Overview
 Table 114. NEC Corporation Call Center Artificial Intelligence (AI) Product
 Table 115. NEC Corporation Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 116. NEC Corporation Recent Development
 Table 117. Joyent Company Details
 Table 118. Joyent Business Overview
 Table 119. Joyent Call Center Artificial Intelligence (AI) Product
 Table 120. Joyent Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 121. Joyent Recent Development
 Table 122. AT&T Intellectual Property Company Details
 Table 123. AT&T Intellectual Property Business Overview
 Table 124. AT&T Intellectual Property Call Center Artificial Intelligence (AI) Product
 Table 125. AT&T Intellectual Property Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 126. AT&T Intellectual Property Recent Development
 Table 127. Citrix Systems Company Details
 Table 128. Citrix Systems Business Overview
 Table 129. Citrix Systems Call Center Artificial Intelligence (AI) Product
 Table 130. Citrix Systems Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 131. Citrix Systems Recent Development
 Table 132. NTT DATA Corporation Company Details
 Table 133. NTT DATA Corporation Business Overview
 Table 134. NTT DATA Corporation Call Center Artificial Intelligence (AI) Product
 Table 135. NTT DATA Corporation Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 136. NTT DATA Corporation Recent Development
 Table 137. Five9 Company Details
 Table 138. Five9 Business Overview
 Table 139. Five9 Call Center Artificial Intelligence (AI) Product
 Table 140. Five9 Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 141. Five9 Recent Development
 Table 142. Genesys Company Details
 Table 143. Genesys Business Overview
 Table 144. Genesys Call Center Artificial Intelligence (AI) Product
 Table 145. Genesys Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 146. Genesys Recent Development
 Table 147. LivePerson Company Details
 Table 148. LivePerson Business Overview
 Table 149. LivePerson Call Center Artificial Intelligence (AI) Product
 Table 150. LivePerson Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 151. LivePerson Recent Development
 Table 152. NICE inContact Company Details
 Table 153. NICE inContact Business Overview
 Table 154. NICE inContact Call Center Artificial Intelligence (AI) Product
 Table 155. NICE inContact Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 156. NICE inContact Recent Development
 Table 157. Talkdesk Company Details
 Table 158. Talkdesk Business Overview
 Table 159. Talkdesk Call Center Artificial Intelligence (AI) Product
 Table 160. Talkdesk Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 161. Talkdesk Recent Development
 Table 162. Zendesk Company Details
 Table 163. Zendesk Business Overview
 Table 164. Zendesk Call Center Artificial Intelligence (AI) Product
 Table 165. Zendesk Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 166. Zendesk Recent Development
 Table 167. Cognigy Company Details
 Table 168. Cognigy Business Overview
 Table 169. Cognigy Call Center Artificial Intelligence (AI) Product
 Table 170. Cognigy Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 171. Cognigy Recent Development
 Table 172. IBM Watson Company Details
 Table 173. IBM Watson Business Overview
 Table 174. IBM Watson Call Center Artificial Intelligence (AI) Product
 Table 175. IBM Watson Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 176. IBM Watson Recent Development
 Table 177. SmartAction Company Details
 Table 178. SmartAction Business Overview
 Table 179. SmartAction Call Center Artificial Intelligence (AI) Product
 Table 180. SmartAction Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 181. SmartAction Recent Development
 Table 182. Verint Systems Company Details
 Table 183. Verint Systems Business Overview
 Table 184. Verint Systems Call Center Artificial Intelligence (AI) Product
 Table 185. Verint Systems Revenue in Call Center Artificial Intelligence (AI) Business (2020-2025) & (US$ Million)
 Table 186. Verint Systems Recent Development
 Table 187. Research Programs/Design for This Report
 Table 188. Key Data Information from Secondary Sources
 Table 189. Key Data Information from Primary Sources
 Table 190. Authors List of This Report


List of Figures
 Figure 1. Call Center Artificial Intelligence (AI) Picture
 Figure 2. Global Call Center Artificial Intelligence (AI) Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Call Center Artificial Intelligence (AI) Market Share by Type: 2024 VS 2031
 Figure 4. Conversational Artificial Intelligence Features
 Figure 5. Interactive Voice Response Features
 Figure 6. Others Features
 Figure 7. Global Call Center Artificial Intelligence (AI) Market Size by Application (2020-2031) & (US$ Million)
 Figure 8. Global Call Center Artificial Intelligence (AI) Market Share by Application: 2024 VS 2031
 Figure 9. SME Case Studies
 Figure 10. Large Enterprises Case Studies
 Figure 11. Call Center Artificial Intelligence (AI) Report Years Considered
 Figure 12. Global Call Center Artificial Intelligence (AI) Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 13. Global Call Center Artificial Intelligence (AI) Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 14. Global Call Center Artificial Intelligence (AI) Market Share by Region: 2024 VS 2031
 Figure 15. Global Call Center Artificial Intelligence (AI) Market Share by Players in 2024
 Figure 16. Global Top Call Center Artificial Intelligence (AI) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Artificial Intelligence (AI) as of 2024)
 Figure 17. The Top 10 and 5 Players Market Share by Call Center Artificial Intelligence (AI) Revenue in 2024
 Figure 18. North America Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 19. North America Call Center Artificial Intelligence (AI) Market Share by Country (2020-2031)
 Figure 20. United States Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. Canada Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Europe Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 23. Europe Call Center Artificial Intelligence (AI) Market Share by Country (2020-2031)
 Figure 24. Germany Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. France Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. U.K. Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Italy Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Russia Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Nordic Countries Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Asia-Pacific Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. Asia-Pacific Call Center Artificial Intelligence (AI) Market Share by Region (2020-2031)
 Figure 32. China Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. Japan Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. South Korea Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. Southeast Asia Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. India Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Australia Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Latin America Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. Latin America Call Center Artificial Intelligence (AI) Market Share by Country (2020-2031)
 Figure 40. Mexico Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Brazil Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Middle East & Africa Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Middle East & Africa Call Center Artificial Intelligence (AI) Market Share by Country (2020-2031)
 Figure 44. Turkey Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. Saudi Arabia Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. UAE Call Center Artificial Intelligence (AI) Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. Oracle Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 48. IBM Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 49. RACKSPACE TECHNOLOGY Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 50. Microsoft Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 51. Vmware Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 52. Dell Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 53. Redcentric Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 54. Google Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 55. Cisco Systems Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 56. Red Hat Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 57. Getronics Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 58. Hewlett Packard Enterprise Development Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 59. CenturyLink Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 60. NEC Corporation Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 61. Joyent Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 62. AT&T Intellectual Property Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 63. Citrix Systems Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 64. NTT DATA Corporation Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 65. Five9 Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 66. Genesys Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 67. LivePerson Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 68. NICE inContact Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 69. Talkdesk Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 70. Zendesk Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 71. Cognigy Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 72. IBM Watson Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 73. SmartAction Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 74. Verint Systems Revenue Growth Rate in Call Center Artificial Intelligence (AI) Business (2020-2025)
 Figure 75. Bottom-up and Top-down Approaches for This Report
 Figure 76. Data Triangulation
 Figure 77. Key Executives Interviewed
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