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Global Customer Care BPO Market Research Report 2024

Published Date: February 2024

Report Code: QYRE-Auto-21H2351

Global Customer Care BPO Market Size Status and Forecast 2021 2027

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Global Customer Care BPO Market Research Report 2024

Code: QYRE-Auto-21H2351

Report

February 2024

Pages:92

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Teleperformance SA

Convergys

Arvato

Sykes Enterprises

Atento

TeleTech Holdings

Serco

Acticall (Sitel)

Alorica

Webhelp

Amdocs

Transcom

Comdata

West Corporation

Infosys BPM

StarTek Inc

Customer Care BPO Market Size

The global Customer Care BPO market was valued at US$ 57110 million in 2023 and is anticipated to reach US$ 86290 million by 2030, witnessing a CAGR of 6.0% during the forecast period 2024-2030.

Customer Care BPO Market

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.

The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc.

Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.

This report aims to provide a comprehensive presentation of the global market for Customer Care BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Care BPO.

Report Scope

The Customer Care BPO market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Care BPO market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Customer Care BPO companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Customer Care BPO Market Report

Report Metric	Details
Report Name	Customer Care BPO Market
Accounted market size in 2023	US$ 57110 million
Forecasted market size in 2030	US$ 86290 million
CAGR	6.0%
Base Year	2023
Forecasted years	2024 - 2030
Segment by Type	Onshore Outsourcing Offshore Outsourcing
Segment by Application	Telecom and IT BFSI Outsouring Healthcare and Life Sciences Government and Public Retail and Consumer Goods Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Care BPO companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Customer Care BPO Market growing?

Ans: The Customer Care BPO Market witnessing a CAGR of 6.0% during the forecast period 2024-2030.

What is the Customer Care BPO Market size in 2030?

Ans: The Customer Care BPO Market size in 2030 will be US$ 86290 million.

What is the Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento share in Customer Care BPO Market?

Ans: Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market.

What is the Customer Care BPO Market share by region?

Ans: Europe is the largest market, with a share over 30%.

What is the Customer Care BPO Market share by type?

Ans: The most common product is onshore outsourcing, with a share over 63%.

What is the Customer Care BPO Market share by application?

Ans: Telecom and IT is the largest application, holding a share over 40%.

Who are the main players in the Customer Care BPO Market report?

Ans: The main players in the Customer Care BPO Market are Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc

What are the Application segmentation covered in the Customer Care BPO Market report?

Ans: The Applications covered in the Customer Care BPO Market report are Telecom and IT, BFSI Outsouring, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods, Others

What are the Type segmentation covered in the Customer Care BPO Market report?

Ans: The Types covered in the Customer Care BPO Market report are Onshore Outsourcing, Offshore Outsourcing

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Customer Care BPO Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Onshore Outsourcing

1.2.3 Offshore Outsourcing

1.3 Market by Application

1.3.1 Global Customer Care BPO Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 Telecom and IT

1.3.3 BFSI Outsouring

1.3.4 Healthcare and Life Sciences

1.3.5 Government and Public

1.3.6 Retail and Consumer Goods

1.3.7 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2 Global Growth Trends

2.1 Global Customer Care BPO Market Perspective (2019-2030)

2.2 Customer Care BPO Growth Trends by Region

2.2.1 Global Customer Care BPO Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Customer Care BPO Historic Market Size by Region (2019-2024)

2.2.3 Customer Care BPO Forecasted Market Size by Region (2025-2030)

2.3 Customer Care BPO Market Dynamics

2.3.1 Customer Care BPO Industry Trends

2.3.2 Customer Care BPO Market Drivers

2.3.3 Customer Care BPO Market Challenges

2.3.4 Customer Care BPO Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Customer Care BPO Players by Revenue

3.1.1 Global Top Customer Care BPO Players by Revenue (2019-2024)

3.1.2 Global Customer Care BPO Revenue Market Share by Players (2019-2024)

3.2 Global Customer Care BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Customer Care BPO Revenue

3.4 Global Customer Care BPO Market Concentration Ratio

3.4.1 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Customer Care BPO Revenue in 2023

3.5 Customer Care BPO Key Players Head office and Area Served

3.6 Key Players Customer Care BPO Product Solution and Service

3.7 Date of Enter into Customer Care BPO Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Care BPO Breakdown Data by Type

4.1 Global Customer Care BPO Historic Market Size by Type (2019-2024)

4.2 Global Customer Care BPO Forecasted Market Size by Type (2025-2030)

5 Customer Care BPO Breakdown Data by Application

5.1 Global Customer Care BPO Historic Market Size by Application (2019-2024)

5.2 Global Customer Care BPO Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Customer Care BPO Market Size (2019-2030)

6.2 North America Customer Care BPO Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Customer Care BPO Market Size by Country (2019-2024)

6.4 North America Customer Care BPO Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Customer Care BPO Market Size (2019-2030)

7.2 Europe Customer Care BPO Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Customer Care BPO Market Size by Country (2019-2024)

7.4 Europe Customer Care BPO Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Customer Care BPO Market Size (2019-2030)

8.2 Asia-Pacific Customer Care BPO Market Growth Rate by Region: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Customer Care BPO Market Size by Region (2019-2024)

8.4 Asia-Pacific Customer Care BPO Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Customer Care BPO Market Size (2019-2030)

9.2 Latin America Customer Care BPO Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Customer Care BPO Market Size by Country (2019-2024)

9.4 Latin America Customer Care BPO Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Customer Care BPO Market Size (2019-2030)

10.2 Middle East & Africa Customer Care BPO Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Customer Care BPO Market Size by Country (2019-2024)

10.4 Middle East & Africa Customer Care BPO Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Teleperformance SA

11.1.1 Teleperformance SA Company Detail

11.1.2 Teleperformance SA Business Overview

11.1.3 Teleperformance SA Customer Care BPO Introduction

11.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2019-2024)

11.1.5 Teleperformance SA Recent Development

11.2 Convergys

11.2.1 Convergys Company Detail

11.2.2 Convergys Business Overview

11.2.3 Convergys Customer Care BPO Introduction

11.2.4 Convergys Revenue in Customer Care BPO Business (2019-2024)

11.2.5 Convergys Recent Development

11.3 Arvato

11.3.1 Arvato Company Detail

11.3.2 Arvato Business Overview

11.3.3 Arvato Customer Care BPO Introduction

11.3.4 Arvato Revenue in Customer Care BPO Business (2019-2024)

11.3.5 Arvato Recent Development

11.4 Sykes Enterprises

11.4.1 Sykes Enterprises Company Detail

11.4.2 Sykes Enterprises Business Overview

11.4.3 Sykes Enterprises Customer Care BPO Introduction

11.4.4 Sykes Enterprises Revenue in Customer Care BPO Business (2019-2024)

11.4.5 Sykes Enterprises Recent Development

11.5 Atento

11.5.1 Atento Company Detail

11.5.2 Atento Business Overview

11.5.3 Atento Customer Care BPO Introduction

11.5.4 Atento Revenue in Customer Care BPO Business (2019-2024)

11.5.5 Atento Recent Development

11.6 TeleTech Holdings

11.6.1 TeleTech Holdings Company Detail

11.6.2 TeleTech Holdings Business Overview

11.6.3 TeleTech Holdings Customer Care BPO Introduction

11.6.4 TeleTech Holdings Revenue in Customer Care BPO Business (2019-2024)

11.6.5 TeleTech Holdings Recent Development

11.7 Serco

11.7.1 Serco Company Detail

11.7.2 Serco Business Overview

11.7.3 Serco Customer Care BPO Introduction

11.7.4 Serco Revenue in Customer Care BPO Business (2019-2024)

11.7.5 Serco Recent Development

11.8 Acticall (Sitel)

11.8.1 Acticall (Sitel) Company Detail

11.8.2 Acticall (Sitel) Business Overview

11.8.3 Acticall (Sitel) Customer Care BPO Introduction

11.8.4 Acticall (Sitel) Revenue in Customer Care BPO Business (2019-2024)

11.8.5 Acticall (Sitel) Recent Development

11.9 Alorica

11.9.1 Alorica Company Detail

11.9.2 Alorica Business Overview

11.9.3 Alorica Customer Care BPO Introduction

11.9.4 Alorica Revenue in Customer Care BPO Business (2019-2024)

11.9.5 Alorica Recent Development

11.10 Webhelp

11.10.1 Webhelp Company Detail

11.10.2 Webhelp Business Overview

11.10.3 Webhelp Customer Care BPO Introduction

11.10.4 Webhelp Revenue in Customer Care BPO Business (2019-2024)

11.10.5 Webhelp Recent Development

11.11 Amdocs

11.11.1 Amdocs Company Detail

11.11.2 Amdocs Business Overview

11.11.3 Amdocs Customer Care BPO Introduction

11.11.4 Amdocs Revenue in Customer Care BPO Business (2019-2024)

11.11.5 Amdocs Recent Development

11.12 Transcom

11.12.1 Transcom Company Detail

11.12.2 Transcom Business Overview

11.12.3 Transcom Customer Care BPO Introduction

11.12.4 Transcom Revenue in Customer Care BPO Business (2019-2024)

11.12.5 Transcom Recent Development

11.13 Comdata

11.13.1 Comdata Company Detail

11.13.2 Comdata Business Overview

11.13.3 Comdata Customer Care BPO Introduction

11.13.4 Comdata Revenue in Customer Care BPO Business (2019-2024)

11.13.5 Comdata Recent Development

11.14 West Corporation

11.14.1 West Corporation Company Detail

11.14.2 West Corporation Business Overview

11.14.3 West Corporation Customer Care BPO Introduction

11.14.4 West Corporation Revenue in Customer Care BPO Business (2019-2024)

11.14.5 West Corporation Recent Development

11.15 Infosys BPM

11.15.1 Infosys BPM Company Detail

11.15.2 Infosys BPM Business Overview

11.15.3 Infosys BPM Customer Care BPO Introduction

11.15.4 Infosys BPM Revenue in Customer Care BPO Business (2019-2024)

11.15.5 Infosys BPM Recent Development

11.16 StarTek Inc

11.16.1 StarTek Inc Company Detail

11.16.2 StarTek Inc Business Overview

11.16.3 StarTek Inc Customer Care BPO Introduction

11.16.4 StarTek Inc Revenue in Customer Care BPO Business (2019-2024)

11.16.5 StarTek Inc Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

Teleperformance SA

Convergys

Arvato

Sykes Enterprises

Atento

TeleTech Holdings

Serco

Acticall (Sitel)

Alorica

Webhelp

Amdocs

Transcom

Comdata

West Corporation

Infosys BPM

StarTek Inc

List of Tables

Table 1. Global Customer Care BPO Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Key Players of Onshore Outsourcing

Table 3. Key Players of Offshore Outsourcing

Table 4. Global Customer Care BPO Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 5. Global Customer Care BPO Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Customer Care BPO Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Customer Care BPO Market Share by Region (2019-2024)

Table 8. Global Customer Care BPO Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Customer Care BPO Market Share by Region (2025-2030)

Table 10. Customer Care BPO Market Trends

Table 11. Customer Care BPO Market Drivers

Table 12. Customer Care BPO Market Challenges

Table 13. Customer Care BPO Market Restraints

Table 14. Global Customer Care BPO Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Customer Care BPO Market Share by Players (2019-2024)

Table 16. Global Top Customer Care BPO Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Care BPO as of 2023)

Table 17. Ranking of Global Top Customer Care BPO Companies by Revenue (US$ Million) in 2023

Table 18. Global 5 Largest Players Market Share by Customer Care BPO Revenue (CR5 and HHI) & (2019-2024)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Customer Care BPO Product Solution and Service

Table 21. Date of Enter into Customer Care BPO Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Customer Care BPO Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Customer Care BPO Revenue Market Share by Type (2019-2024)

Table 25. Global Customer Care BPO Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Customer Care BPO Revenue Market Share by Type (2025-2030)

Table 27. Global Customer Care BPO Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Customer Care BPO Revenue Market Share by Application (2019-2024)

Table 29. Global Customer Care BPO Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Customer Care BPO Revenue Market Share by Application (2025-2030)

Table 31. North America Customer Care BPO Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 32. North America Customer Care BPO Market Size by Country (2019-2024) & (US$ Million)

Table 33. North America Customer Care BPO Market Size by Country (2025-2030) & (US$ Million)

Table 34. Europe Customer Care BPO Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 35. Europe Customer Care BPO Market Size by Country (2019-2024) & (US$ Million)

Table 36. Europe Customer Care BPO Market Size by Country (2025-2030) & (US$ Million)

Table 37. Asia-Pacific Customer Care BPO Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030

Table 38. Asia-Pacific Customer Care BPO Market Size by Region (2019-2024) & (US$ Million)

Table 39. Asia-Pacific Customer Care BPO Market Size by Region (2025-2030) & (US$ Million)

Table 40. Latin America Customer Care BPO Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 41. Latin America Customer Care BPO Market Size by Country (2019-2024) & (US$ Million)

Table 42. Latin America Customer Care BPO Market Size by Country (2025-2030) & (US$ Million)

Table 43. Middle East & Africa Customer Care BPO Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 44. Middle East & Africa Customer Care BPO Market Size by Country (2019-2024) & (US$ Million)

Table 45. Middle East & Africa Customer Care BPO Market Size by Country (2025-2030) & (US$ Million)

Table 46. Teleperformance SA Company Detail

Table 47. Teleperformance SA Business Overview

Table 48. Teleperformance SA Customer Care BPO Product

Table 49. Teleperformance SA Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 50. Teleperformance SA Recent Development

Table 51. Convergys Company Detail

Table 52. Convergys Business Overview

Table 53. Convergys Customer Care BPO Product

Table 54. Convergys Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 55. Convergys Recent Development

Table 56. Arvato Company Detail

Table 57. Arvato Business Overview

Table 58. Arvato Customer Care BPO Product

Table 59. Arvato Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 60. Arvato Recent Development

Table 61. Sykes Enterprises Company Detail

Table 62. Sykes Enterprises Business Overview

Table 63. Sykes Enterprises Customer Care BPO Product

Table 64. Sykes Enterprises Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 65. Sykes Enterprises Recent Development

Table 66. Atento Company Detail

Table 67. Atento Business Overview

Table 68. Atento Customer Care BPO Product

Table 69. Atento Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 70. Atento Recent Development

Table 71. TeleTech Holdings Company Detail

Table 72. TeleTech Holdings Business Overview

Table 73. TeleTech Holdings Customer Care BPO Product

Table 74. TeleTech Holdings Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 75. TeleTech Holdings Recent Development

Table 76. Serco Company Detail

Table 77. Serco Business Overview

Table 78. Serco Customer Care BPO Product

Table 79. Serco Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 80. Serco Recent Development

Table 81. Acticall (Sitel) Company Detail

Table 82. Acticall (Sitel) Business Overview

Table 83. Acticall (Sitel) Customer Care BPO Product

Table 84. Acticall (Sitel) Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 85. Acticall (Sitel) Recent Development

Table 86. Alorica Company Detail

Table 87. Alorica Business Overview

Table 88. Alorica Customer Care BPO Product

Table 89. Alorica Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 90. Alorica Recent Development

Table 91. Webhelp Company Detail

Table 92. Webhelp Business Overview

Table 93. Webhelp Customer Care BPO Product

Table 94. Webhelp Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 95. Webhelp Recent Development

Table 96. Amdocs Company Detail

Table 97. Amdocs Business Overview

Table 98. Amdocs Customer Care BPO Product

Table 99. Amdocs Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 100. Amdocs Recent Development

Table 101. Transcom Company Detail

Table 102. Transcom Business Overview

Table 103. Transcom Customer Care BPO Product

Table 104. Transcom Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 105. Transcom Recent Development

Table 106. Comdata Company Detail

Table 107. Comdata Business Overview

Table 108. Comdata Customer Care BPO Product

Table 109. Comdata Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 110. Comdata Recent Development

Table 111. West Corporation Company Detail

Table 112. West Corporation Business Overview

Table 113. West Corporation Customer Care BPO Product

Table 114. West Corporation Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 115. West Corporation Recent Development

Table 116. Infosys BPM Company Detail

Table 117. Infosys BPM Business Overview

Table 118. Infosys BPM Customer Care BPO Product

Table 119. Infosys BPM Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 120. Infosys BPM Recent Development

Table 121. StarTek Inc Company Detail

Table 122. StarTek Inc Business Overview

Table 123. StarTek Inc Customer Care BPO Product

Table 124. StarTek Inc Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 125. StarTek Inc Recent Development

Table 126. Research Programs/Design for This Report

Table 127. Key Data Information from Secondary Sources

Table 128. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Customer Care BPO Market Size Comparison by Type (2024-2030) & (US$ Million)

Figure 2. Global Customer Care BPO Market Share by Type: 2023 VS 2030

Figure 3. Onshore Outsourcing Features

Figure 4. Offshore Outsourcing Features

Figure 5. Global Customer Care BPO Market Size Comparison by Application (2024-2030) & (US$ Million)

Figure 6. Global Customer Care BPO Market Share by Application: 2023 VS 2030

Figure 7. Telecom and IT Case Studies

Figure 8. BFSI Outsouring Case Studies

Figure 9. Healthcare and Life Sciences Case Studies

Figure 10. Government and Public Case Studies

Figure 11. Retail and Consumer Goods Case Studies

Figure 12. Others Case Studies

Figure 13. Customer Care BPO Report Years Considered

Figure 14. Global Customer Care BPO Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 15. Global Customer Care BPO Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 16. Global Customer Care BPO Market Share by Region: 2023 VS 2030

Figure 17. Global Customer Care BPO Market Share by Players in 2023

Figure 18. Global Top Customer Care BPO Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Care BPO as of 2023)

Figure 19. The Top 10 and 5 Players Market Share by Customer Care BPO Revenue in 2023

Figure 20. North America Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. North America Customer Care BPO Market Share by Country (2019-2030)

Figure 22. United States Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 23. Canada Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 24. Europe Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. Europe Customer Care BPO Market Share by Country (2019-2030)

Figure 26. Germany Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. France Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. U.K. Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Italy Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 30. Russia Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. Nordic Countries Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. Asia-Pacific Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. Asia-Pacific Customer Care BPO Market Share by Region (2019-2030)

Figure 34. China Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. Japan Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. South Korea Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 37. Southeast Asia Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 38. India Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 39. Australia Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 40. Latin America Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. Latin America Customer Care BPO Market Share by Country (2019-2030)

Figure 42. Mexico Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 43. Brazil Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. Middle East & Africa Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. Middle East & Africa Customer Care BPO Market Share by Country (2019-2030)

Figure 46. Turkey Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 47. Saudi Arabia Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 48. Teleperformance SA Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 49. Convergys Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 50. Arvato Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 51. Sykes Enterprises Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 52. Atento Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 53. TeleTech Holdings Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 54. Serco Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 55. Acticall (Sitel) Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 56. Alorica Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 57. Webhelp Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 58. Amdocs Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 59. Transcom Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 60. Comdata Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 61. West Corporation Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 62. Infosys BPM Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 63. StarTek Inc Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 64. Bottom-up and Top-down Approaches for This Report

Figure 65. Data Triangulation

Figure 66. Key Executives Interviewed

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