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Global Customer Care BPO Market Size, Manufacturers, Supply Chain, Sales Channel and Clients, 2024-2030
Published Date: May 2024
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Report Code: QYRE-Auto-21H2351
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Global Customer Care BPO Market Size Status and Forecast 2021 2027
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Global Customer Care BPO Market Size, Manufacturers, Supply Chain, Sales Channel and Clients, 2024-2030

Code: QYRE-Auto-21H2351
Report
May 2024
Pages:166
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES

Customer Care BPO Market Size

The global market for Customer Care BPO was estimated to be worth US$ 57110 million in 2023 and is forecast to a readjusted size of US$ 86290 million by 2030 with a CAGR of 6.0% during the forecast period 2024-2030.

Customer Care BPO Market

Customer Care BPO Market

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc.
Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Customer Care BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyse their position in the current marketplace, and make informed business decisions regarding Customer Care BPO.
The Customer Care BPO market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Care BPO market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Care BPO companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, product type, application, and regions.
Market Segmentation

Scope of Customer Care BPO Market Report

Report Metric Details
Report Name Customer Care BPO Market
Forecasted market size in 2030 US$ 86290 million
CAGR 6.0%
Forecasted years 2024 - 2030
Segment by Type
  • Onshore Outsourcing
  • Offshore Outsourcing
Segment by Application
  • Telecom and IT
  • BFSI Outsouring
  • Healthcare and Life Sciences
  • Government and Public
  • Retail and Consumer Goods
  • Others
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on.
  • Chapter 2: Revenue of Customer Care BPO in global and regional level.
  • Chapter 3: Detailed analysis of Customer Care BPO company competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Care BPO revenue, gross margin, and recent development, etc.
  • Chapter 5: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 6: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 7: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
  • Chapter 8: Europe by Type, by Application and by country, revenue for each segment.
  • Chapter 9: Asia Pacific by Type, by Application and by region, revenue for each segment.
  • Chapter 10: Latin America by Type, by Application and by country, revenue for each segment.
  • Chapter 11: Middle East and Africa, by Type, by Application and by country, revenue for each segment.
  • Chapter 12: Analysis of industrial chain, sales channel, key raw materials, distributors, and customers.
  • Chapter 13: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
  • Chapter 14: Research Findings and Conclusion

FAQ for this report

What is the Customer Care BPO Market size in 2030?

Ans: The Customer Care BPO Market size in 2030 will be US$ 86290 million.

What is the Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento share in Customer Care BPO Market?

Ans: Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market.

What is the Customer Care BPO Market share by region?

Ans: Europe is the largest market, with a share over 30%.

What is the Customer Care BPO Market share by type?

Ans: The most common product is onshore outsourcing, with a share over 63%.

What is the Customer Care BPO Market share by application?

Ans: Telecom and IT is the largest application, holding a share over 40%.

Who are the main players in the Customer Care BPO Market report?

Ans: The main players in the Customer Care BPO Market are Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc

What are the Application segmentation covered in the Customer Care BPO Market report?

Ans: The Applications covered in the Customer Care BPO Market report are Telecom and IT, BFSI Outsouring, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods, Others

What are the Type segmentation covered in the Customer Care BPO Market report?

Ans: The Types covered in the Customer Care BPO Market report are Onshore Outsourcing, Offshore Outsourcing

1 Study Coverage
1.1 Customer Care BPO Product Introduction
1.2 Market by Type
1.2.1 Global Customer Care BPO Market Size Growth Rate by Type (2019 VS 2023 VS 2030)
1.2.2 Onshore Outsourcing
1.2.3 Offshore Outsourcing
1.3 Market by Application
1.3.1 Global Customer Care BPO Market Size Growth Rate by Application (2019 VS 2023 VS 2030)
1.3.2 Telecom and IT
1.3.3 BFSI Outsouring
1.3.4 Healthcare and Life Sciences
1.3.5 Government and Public
1.3.6 Retail and Consumer Goods
1.3.7 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Executive Summary
2.1 Global Customer Care BPO Market Size Estimates and Forecasts
2.2 Customer Care BPO Market Size by Region: 2023 Versus 2030
2.2.1 Global Customer Care BPO Revenue by Region: 2019-2024
2.2.2 Global Customer Care BPO Revenue Forecast by Region (2025-2030)
2.2.3 Global Customer Care BPO Revenue Market Share by Region (2019-2030)
3 Global Customer Care BPO by Company
3.1 Global Customer Care BPO Revenue by Company (2019-2024)
3.2 Global Customer Care BPO Revenue Share by Company (2019-2024)
3.3 Competitive Landscape
3.3.1 Key Customer Care BPO Companies around the World: Ranking by Revenue
3.3.2 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI) & (2019-2024)
3.3.3 Global Customer Care BPO Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.4 Global Customer Care BPO Companies Headquarters & Product Type
3.4.1 Customer Care BPO Companies Headquarters
3.4.2 Global Customer Care BPO Companies Product & Service
3.4.3 Date of International Companies Enter into Customer Care BPO Market
3.5 Global Customer Care BPO Mergers & Acquisitions, Expansion Plans
4 Company Profiles
4.1 Teleperformance SA
4.1.1 Teleperformance SA Company Information
4.1.2 Teleperformance SA Description, Business Overview
4.1.3 Teleperformance SA Customer Care BPO Products Offered
4.1.4 Teleperformance SA Customer Care BPO Revenue and Gross Margin (2019-2024)
4.1.5 Teleperformance SA Customer Care BPO Revenue by Product in 2023
4.1.6 Teleperformance SA Customer Care BPO Revenue by Application in 2023
4.1.7 Teleperformance SA Customer Care BPO Revenue by Geographic Area in 2023
4.1.8 Teleperformance SA Recent Developments
4.2 Convergys
4.2.1 Convergys Company Information
4.2.2 Convergys Description, Business Overview
4.2.3 Convergys Customer Care BPO Products Offered
4.2.4 Convergys Customer Care BPO Revenue and Gross Margin (2019-2024)
4.2.5 Convergys Customer Care BPO Revenue by Product in 2023
4.2.6 Convergys Customer Care BPO Revenue by Application in 2023
4.2.7 Convergys Customer Care BPO Revenue by Geographic Area in 2023
4.2.8 Convergys Recent Developments
4.3 Arvato
4.3.1 Arvato Company Information
4.3.2 Arvato Description, Business Overview
4.3.3 Arvato Customer Care BPO Products Offered
4.3.4 Arvato Customer Care BPO Revenue and Gross Margin (2019-2024)
4.3.5 Arvato Customer Care BPO Revenue by Product in 2023
4.3.6 Arvato Customer Care BPO Revenue by Application in 2023
4.3.7 Arvato Customer Care BPO Revenue by Geographic Area in 2023
4.3.8 Arvato Recent Developments
4.4 Sykes Enterprises
4.4.1 Sykes Enterprises Company Information
4.4.2 Sykes Enterprises Description, Business Overview
4.4.3 Sykes Enterprises Customer Care BPO Products Offered
4.4.4 Sykes Enterprises Customer Care BPO Revenue and Gross Margin (2019-2024)
4.4.5 Sykes Enterprises Customer Care BPO Revenue by Product in 2023
4.4.6 Sykes Enterprises Customer Care BPO Revenue by Application in 2023
4.4.7 Sykes Enterprises Customer Care BPO Revenue by Geographic Area in 2023
4.4.8 Sykes Enterprises Recent Developments
4.5 Atento
4.5.1 Atento Company Information
4.5.2 Atento Description, Business Overview
4.5.3 Atento Customer Care BPO Products Offered
4.5.4 Atento Customer Care BPO Revenue and Gross Margin (2019-2024)
4.5.5 Atento Customer Care BPO Revenue by Product in 2023
4.5.6 Atento Customer Care BPO Revenue by Application in 2023
4.5.7 Atento Customer Care BPO Revenue by Geographic Area in 2023
4.5.8 Atento Recent Developments
4.6 TeleTech Holdings
4.6.1 TeleTech Holdings Company Information
4.6.2 TeleTech Holdings Description, Business Overview
4.6.3 TeleTech Holdings Customer Care BPO Products Offered
4.6.4 TeleTech Holdings Customer Care BPO Revenue and Gross Margin (2019-2024)
4.6.5 TeleTech Holdings Customer Care BPO Revenue by Product in 2023
4.6.6 TeleTech Holdings Customer Care BPO Revenue by Application in 2023
4.6.7 TeleTech Holdings Customer Care BPO Revenue by Geographic Area in 2023
4.6.8 TeleTech Holdings Recent Development
4.7 Serco
4.7.1 Serco Company Information
4.7.2 Serco Description, Business Overview
4.7.3 Serco Customer Care BPO Products Offered
4.7.4 Serco Customer Care BPO Revenue and Gross Margin (2019-2024)
4.7.5 Serco Customer Care BPO Revenue by Product in 2023
4.7.6 Serco Customer Care BPO Revenue by Application in 2023
4.7.7 Serco Customer Care BPO Revenue by Geographic Area in 2023
4.7.8 Serco Recent Development
4.8 Acticall (Sitel)
4.8.1 Acticall (Sitel) Company Information
4.8.2 Acticall (Sitel) Description, Business Overview
4.8.3 Acticall (Sitel) Customer Care BPO Products Offered
4.8.4 Acticall (Sitel) Customer Care BPO Revenue and Gross Margin (2019-2024)
4.8.5 Acticall (Sitel) Customer Care BPO Revenue by Product in 2023
4.8.6 Acticall (Sitel) Customer Care BPO Revenue by Application in 2023
4.8.7 Acticall (Sitel) Customer Care BPO Revenue by Geographic Area in 2023
4.8.8 Acticall (Sitel) Recent Development
4.9 Alorica
4.9.1 Alorica Company Information
4.9.2 Alorica Description, Business Overview
4.9.3 Alorica Customer Care BPO Products Offered
4.9.4 Alorica Customer Care BPO Revenue and Gross Margin (2019-2024)
4.9.5 Alorica Customer Care BPO Revenue by Product in 2023
4.9.6 Alorica Customer Care BPO Revenue by Application in 2023
4.9.7 Alorica Customer Care BPO Revenue by Geographic Area in 2023
4.9.8 Alorica Recent Development
4.10 Webhelp
4.10.1 Webhelp Company Information
4.10.2 Webhelp Description, Business Overview
4.10.3 Webhelp Customer Care BPO Products Offered
4.10.4 Webhelp Customer Care BPO Revenue and Gross Margin (2019-2024)
4.10.5 Webhelp Customer Care BPO Revenue by Product in 2023
4.10.6 Webhelp Customer Care BPO Revenue by Application in 2023
4.10.7 Webhelp Customer Care BPO Revenue by Geographic Area in 2023
4.10.8 Webhelp Recent Development
4.11 Amdocs
4.11.1 Amdocs Company Information
4.11.2 Amdocs Description, Business Overview
4.11.3 Amdocs Customer Care BPO Products Offered
4.11.4 Amdocs Customer Care BPO Revenue and Gross Margin (2019-2024)
4.11.5 Amdocs Customer Care BPO Revenue by Product in 2023
4.11.6 Amdocs Customer Care BPO Revenue by Application in 2023
4.11.7 Amdocs Customer Care BPO Revenue by Geographic Area in 2023
4.11.8 Amdocs Recent Development
4.12 Transcom
4.12.1 Transcom Company Information
4.12.2 Transcom Description, Business Overview
4.12.3 Transcom Customer Care BPO Products Offered
4.12.4 Transcom Customer Care BPO Revenue and Gross Margin (2019-2024)
4.12.5 Transcom Customer Care BPO Revenue by Product in 2023
4.12.6 Transcom Customer Care BPO Revenue by Application in 2023
4.12.7 Transcom Customer Care BPO Revenue by Geographic Area in 2023
4.12.8 Transcom Recent Development
4.13 Comdata
4.13.1 Comdata Company Information
4.13.2 Comdata Description, Business Overview
4.13.3 Comdata Customer Care BPO Products Offered
4.13.4 Comdata Customer Care BPO Revenue and Gross Margin (2019-2024)
4.13.5 Comdata Customer Care BPO Revenue by Product in 2023
4.13.6 Comdata Customer Care BPO Revenue by Application in 2023
4.13.7 Comdata Customer Care BPO Revenue by Geographic Area in 2023
4.13.8 Comdata Recent Development
4.14 West Corporation
4.14.1 West Corporation Company Information
4.14.2 West Corporation Description, Business Overview
4.14.3 West Corporation Customer Care BPO Products Offered
4.14.4 West Corporation Customer Care BPO Revenue and Gross Margin (2019-2024)
4.14.5 West Corporation Customer Care BPO Revenue by Product in 2023
4.14.6 West Corporation Customer Care BPO Revenue by Application in 2023
4.14.7 West Corporation Customer Care BPO Revenue by Geographic Area in 2023
4.14.8 West Corporation Recent Development
4.15 Infosys BPM
4.15.1 Infosys BPM Company Information
4.15.2 Infosys BPM Description, Business Overview
4.15.3 Infosys BPM Customer Care BPO Products Offered
4.15.4 Infosys BPM Customer Care BPO Revenue and Gross Margin (2019-2024)
4.15.5 Infosys BPM Customer Care BPO Revenue by Product in 2023
4.15.6 Infosys BPM Customer Care BPO Revenue by Application in 2023
4.15.7 Infosys BPM Customer Care BPO Revenue by Geographic Area in 2023
4.15.8 Infosys BPM Recent Development
4.16 StarTek Inc
4.16.1 StarTek Inc Company Information
4.16.2 StarTek Inc Description, Business Overview
4.16.3 StarTek Inc Customer Care BPO Products Offered
4.16.4 StarTek Inc Customer Care BPO Revenue and Gross Margin (2019-2024)
4.16.5 StarTek Inc Customer Care BPO Revenue by Product in 2023
4.16.6 StarTek Inc Customer Care BPO Revenue by Application in 2023
4.16.7 StarTek Inc Customer Care BPO Revenue by Geographic Area in 2023
4.16.8 StarTek Inc Recent Development
5 Breakdown Data by Type
5.1 Global Customer Care BPO Revenue by Type (2019-2024)
5.2 Global Customer Care BPO Revenue Forecast by Type (2025-2030)
5.3 Customer Care BPO Revenue Market Share by Type (2019-2030)
6 Breakdown Data by Application
6.1 Global Customer Care BPO Revenue by Application (2019-2024)
6.2 Global Customer Care BPO Revenue Forecast by Application (2025-2030)
6.3 Customer Care BPO Revenue Market Share by Application (2019-2030)
7 North America
7.1 North America Customer Care BPO Market Size YoY Growth 2019-2030
7.2 North America Customer Care BPO Market Facts & Figures by Country (2019-2030)
7.3 North America Customer Care BPO Revenue by Type (2019-2024)
7.4 North America Customer Care BPO Revenue by Application (2019-2024)
8 Asia-Pacific
8.1 Asia-Pacific Customer Care BPO Market Size YoY Growth 2019-2030
8.2 Asia-Pacific Customer Care BPO Market Facts & Figures by Region (2019-2030)
8.3 Asia-Pacific Customer Care BPO Revenue by Type (2019-2024)
8.4 Asia-Pacific Customer Care BPO Revenue by Application (2019-2024)
9 Europe
9.1 Europe Customer Care BPO Market Size YoY Growth 2019-2030
9.2 Europe Customer Care BPO Market Facts & Figures by Country (2019-2030)
9.3 Europe Customer Care BPO Revenue by Type (2019-2024)
9.4 Europe Customer Care BPO Revenue by Application (2019-2024)
10 Latin America
10.1 Latin America Customer Care BPO Market Size YoY Growth 2019-2030
10.2 Latin America Customer Care BPO Market Facts & Figures by Country (2019-2030)
10.3 Latin America Customer Care BPO Revenue by Type (2019-2024)
10.4 Latin America Customer Care BPO Revenue by Application (2019-2024)
11 Middle East and Africa
11.1 Middle East and Africa Customer Care BPO Market Size YoY Growth 2019-2030
11.2 Middle East and Africa Customer Care BPO Market Facts & Figures by Country (2019-2030)
11.3 Middle East and Africa Customer Care BPO Revenue by Type (2019-2024)
11.4 Middle East and Africa Customer Care BPO Revenue by Application (2019-2024)
12 Supply Chain and Sales Channel Analysis
12.1 Customer Care BPO Supply Chain Analysis
12.2 Customer Care BPO Key Raw Materials and Upstream Suppliers
12.3 Customer Care BPO Clients Analysis
12.4 Customer Care BPO Sales Channel and Sales Model Analysis
12.4.1 Customer Care BPO Distribution Channel Analysis: Indirect Sales VS Direct Sales
12.4.2 Customer Care BPO Distribution Channel Analysis: Online Sales VS Offline Sales
12.4.3 Customer Care BPO Distributors
13 Market Dynamics
13.1 Customer Care BPO Industry Trends
13.2 Customer Care BPO Market Drivers
13.3 Customer Care BPO Market Challenges
13.4 Customer Care BPO Market Restraints
14 Research Findings and Conclusion
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Author Details
15.3 Disclaimer
List of Tables
    Table 1. Global Customer Care BPO Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
    Table 2. Major Companies of Onshore Outsourcing
    Table 3. Major Companies of Offshore Outsourcing
    Table 4. Global Customer Care BPO Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
    Table 5. Global Customer Care BPO Market Size by Region (US$ Million): 2023 VS 2030
    Table 6. Global Customer Care BPO Revenue by Region (2019-2024) & (US$ Million)
    Table 7. Global Customer Care BPO Revenue Forecast by Region (2025-2030) & (US$ Million)
    Table 8. Customer Care BPO Revenue by Company (2019-2024) & (US$ Million)
    Table 9. Customer Care BPO Revenue Share by Company (2019-2024)
    Table 10. Ranking of Global Top Customer Care BPO Players by Revenue (US$ Million) in 2023
    Table 11. Global Customer Care BPO Companies Market Concentration Ratio (CR5 and HHI) & (2019-2024)
    Table 12. Global Customer Care BPO by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Care BPO as of 2023)
    Table 13. Global Customer Care BPO Companies Headquarters
    Table 14. Global Customer Care BPO Companies Product & Service
    Table 15. Date of International Companies Enter into Customer Care BPO Market
    Table 16. Global Customer Care BPO Mergers & Acquisitions, Expansion Plans
    Table 17. Teleperformance SA Company Information
    Table 18. Teleperformance SA Description and Business Overview
    Table 19. Teleperformance SA Customer Care BPO Product
    Table 20. Teleperformance SA Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 21. Teleperformance SA Revenue Proportion of Customer Care BPO by Product in 2023
    Table 22. Teleperformance SA Revenue Proportion of Customer Care BPO by Application in 2023
    Table 23. Teleperformance SA Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 24. Teleperformance SA Recent Development
    Table 25. Convergys Company Information
    Table 26. Convergys Description and Business Overview
    Table 27. Convergys Customer Care BPO Product
    Table 28. Convergys Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 29. Convergys Revenue Proportion of Customer Care BPO by Product in 2023
    Table 30. Convergys Revenue Proportion of Customer Care BPO by Application in 2023
    Table 31. Convergys Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 32. Convergys Recent Development
    Table 33. Arvato Company Information
    Table 34. Arvato Description and Business Overview
    Table 35. Arvato Customer Care BPO Product
    Table 36. Arvato Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 37. Arvato Revenue Proportion of Customer Care BPO by Product in 2023
    Table 38. Arvato Revenue Proportion of Customer Care BPO by Application in 2023
    Table 39. Arvato Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 40. Arvato Recent Development
    Table 41. Sykes Enterprises Company Information
    Table 42. Sykes Enterprises Description and Business Overview
    Table 43. Sykes Enterprises Customer Care BPO Product
    Table 44. Sykes Enterprises Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 45. Sykes Enterprises Revenue Proportion of Customer Care BPO by Product in 2023
    Table 46. Sykes Enterprises Revenue Proportion of Customer Care BPO by Application in 2023
    Table 47. Sykes Enterprises Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 48. Sykes Enterprises Recent Development
    Table 49. Atento Company Information
    Table 50. Atento Description and Business Overview
    Table 51. Atento Customer Care BPO Product
    Table 52. Atento Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 53. Atento Revenue Proportion of Customer Care BPO by Product in 2023
    Table 54. Atento Revenue Proportion of Customer Care BPO by Application in 2023
    Table 55. Atento Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 56. Atento Recent Development
    Table 57. TeleTech Holdings Company Information
    Table 58. TeleTech Holdings Description and Business Overview
    Table 59. TeleTech Holdings Customer Care BPO Product
    Table 60. TeleTech Holdings Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 61. TeleTech Holdings Revenue Proportion of Customer Care BPO by Product in 2023
    Table 62. TeleTech Holdings Revenue Proportion of Customer Care BPO by Application in 2023
    Table 63. TeleTech Holdings Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 64. TeleTech Holdings Recent Development
    Table 65. Serco Company Information
    Table 66. Serco Description and Business Overview
    Table 67. Serco Customer Care BPO Product
    Table 68. Serco Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 69. Serco Revenue Proportion of Customer Care BPO by Product in 2023
    Table 70. Serco Revenue Proportion of Customer Care BPO by Application in 2023
    Table 71. Serco Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 72. Serco Recent Development
    Table 73. Acticall (Sitel) Company Information
    Table 74. Acticall (Sitel) Description and Business Overview
    Table 75. Acticall (Sitel) Customer Care BPO Product
    Table 76. Acticall (Sitel) Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 77. Acticall (Sitel) Revenue Proportion of Customer Care BPO by Product in 2023
    Table 78. Acticall (Sitel) Revenue Proportion of Customer Care BPO by Application in 2023
    Table 79. Acticall (Sitel) Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 80. Acticall (Sitel) Recent Development
    Table 81. Alorica Company Information
    Table 82. Alorica Description and Business Overview
    Table 83. Alorica Customer Care BPO Product
    Table 84. Alorica Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 85. Alorica Revenue Proportion of Customer Care BPO by Product in 2023
    Table 86. Alorica Revenue Proportion of Customer Care BPO by Application in 2023
    Table 87. Alorica Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 88. Alorica Recent Development
    Table 89. Webhelp Company Information
    Table 90. Webhelp Description and Business Overview
    Table 91. Webhelp Customer Care BPO Product
    Table 92. Webhelp Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 93. Webhelp Revenue Proportion of Customer Care BPO by Product in 2023
    Table 94. Webhelp Revenue Proportion of Customer Care BPO by Application in 2023
    Table 95. Webhelp Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 96. Webhelp Recent Development
    Table 97. Amdocs Company Information
    Table 98. Amdocs Description and Business Overview
    Table 99. Amdocs Customer Care BPO Product
    Table 100. Amdocs Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 101. Amdocs Revenue Proportion of Customer Care BPO by Product in 2023
    Table 102. Amdocs Revenue Proportion of Customer Care BPO by Application in 2023
    Table 103. Amdocs Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 104. Amdocs Recent Development
    Table 105. Transcom Company Information
    Table 106. Transcom Description and Business Overview
    Table 107. Transcom Customer Care BPO Product
    Table 108. Transcom Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 109. Transcom Revenue Proportion of Customer Care BPO by Product in 2023
    Table 110. Transcom Revenue Proportion of Customer Care BPO by Application in 2023
    Table 111. Transcom Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 112. Transcom Recent Development
    Table 113. Comdata Company Information
    Table 114. Comdata Description and Business Overview
    Table 115. Comdata Customer Care BPO Product
    Table 116. Comdata Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 117. Comdata Revenue Proportion of Customer Care BPO by Product in 2023
    Table 118. Comdata Revenue Proportion of Customer Care BPO by Application in 2023
    Table 119. Comdata Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 120. Comdata Recent Development
    Table 121. West Corporation Company Information
    Table 122. West Corporation Description and Business Overview
    Table 123. West Corporation Customer Care BPO Product
    Table 124. West Corporation Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 125. West Corporation Revenue Proportion of Customer Care BPO by Product in 2023
    Table 126. West Corporation Revenue Proportion of Customer Care BPO by Application in 2023
    Table 127. West Corporation Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 128. West Corporation Recent Development
    Table 129. Infosys BPM Company Information
    Table 130. Infosys BPM Description and Business Overview
    Table 131. Infosys BPM Customer Care BPO Product
    Table 132. Infosys BPM Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 133. Infosys BPM Revenue Proportion of Customer Care BPO by Product in 2023
    Table 134. Infosys BPM Revenue Proportion of Customer Care BPO by Application in 2023
    Table 135. Infosys BPM Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 136. Infosys BPM Recent Development
    Table 137. StarTek Inc Company Information
    Table 138. StarTek Inc Description and Business Overview
    Table 139. StarTek Inc Customer Care BPO Product
    Table 140. StarTek Inc Customer Care BPO Revenue (US$ Million) and Gross Margin (2019-2024)
    Table 141. StarTek Inc Revenue Proportion of Customer Care BPO by Product in 2023
    Table 142. StarTek Inc Revenue Proportion of Customer Care BPO by Application in 2023
    Table 143. StarTek Inc Revenue Proportion of Customer Care BPO by Geographic Area in 2023
    Table 144. StarTek Inc Recent Development
    Table 145. Global Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)
    Table 146. Global Customer Care BPO Revenue Forecast by Type (2025-2030) & (US$ Million)
    Table 147. Global Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)
    Table 148. Global Customer Care BPO Revenue Forecast by Application (2025-2030) & (US$ Million)
    Table 149. North America Customer Care BPO Revenue by Country (2019-2024) & (US$ Million)
    Table 150. North America Customer Care BPO Revenue by Country (2025-2030) & (US$ Million)
    Table 151. North America Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)
    Table 152. North America Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)
    Table 153. Asia-Pacific Customer Care BPO Revenue by Region (2019-2030) & (US$ Million)
    Table 154. Asia-Pacific Customer Care BPO Revenue by Region (2025-2030) & (US$ Million)
    Table 155. Asia-Pacific Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)
    Table 156. Asia-Pacific Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)
    Table 157. Europe Customer Care BPO Revenue by Country (2019-2024) & (US$ Million)
    Table 158. Europe Customer Care BPO Revenue by Country (2025-2030) & (US$ Million)
    Table 159. Europe Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)
    Table 160. Europe Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)
    Table 161. Latin America Customer Care BPO Revenue by Country (2019-2024) & (US$ Million)
    Table 162. Latin America Customer Care BPO Revenue by Country (2025-2030) & (US$ Million)
    Table 163. Latin America Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)
    Table 164. Latin America Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)
    Table 165. Middle East and Africa Customer Care BPO Revenue by Country (2019-2024) & (US$ Million)
    Table 166. Middle East and Africa Customer Care BPO Revenue by Country (2025-2030) & (US$ Million)
    Table 167. Middle East and Africa Customer Care BPO Revenue by Type (2019-2024) & (US$ Million)
    Table 168. Middle East and Africa Customer Care BPO Revenue by Application (2019-2024) & (US$ Million)
    Table 169. Customer Care BPO Key Raw Materials, Industry Status and Trend
    Table 170. Customer Care BPO Key Raw Materials and Upstream Suppliers
    Table 171. Customer Care BPO Clients Status and Trend
    Table 172. Customer Care BPO Typical Clients
    Table 173. Customer Care BPO Distributors
    Table 174. Customer Care BPO Market Trends
    Table 175. Customer Care BPO Market Drivers
    Table 176. Customer Care BPO Market Challenges
    Table 177. Customer Care BPO Market Restraints
    Table 178. Research Programs/Design for This Report
    Table 179. Key Data Information from Secondary Sources
    Table 180. Key Data Information from Primary Sources
List of Figures
    Figure 1. Customer Care BPO Product Picture
    Figure 2. Global Customer Care BPO Revenue Market Share by Type in 2023 & 2030
    Figure 3. Onshore Outsourcing Product Picture
    Figure 4. Offshore Outsourcing Product Picture
    Figure 5. Global Customer Care BPO Revenue Market Share by Application in 2023 & 2030
    Figure 6. Telecom and IT
    Figure 7. BFSI Outsouring
    Figure 8. Healthcare and Life Sciences
    Figure 9. Government and Public
    Figure 10. Retail and Consumer Goods
    Figure 11. Others
    Figure 12. Customer Care BPO Report Years Considered
    Figure 13. Global Customer Care BPO Revenue, (US$ Million), 2019 VS 2023 VS 2030
    Figure 14. Global Customer Care BPO Market Size 2019-2030 (US$ Million)
    Figure 15. Global Customer Care BPO Market Size Market Share by Region: 2023 Versus 2030
    Figure 16. Global Customer Care BPO Revenue Market Share by Region (2019-2030)
    Figure 17. Customer Care BPO Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2019 VS 2023
    Figure 18. Global Customer Care BPO Revenue Market Share Forecast by Type (2019-2030)
    Figure 19. Global Customer Care BPO Revenue Market Share Forecast by Application (2019-2030)
    Figure 20. North America Customer Care BPO Revenue 2019-2030 (US$ Million)
    Figure 21. North America Customer Care BPO Revenue Market Share by Type (2019-2024)
    Figure 22. North America Customer Care BPO Revenue Market Share by Application (2019-2024)
    Figure 23. Asia-Pacific Customer Care BPO Revenue 2019-2030 (US$ Million)
    Figure 24. Asia-Pacific Customer Care BPO Revenue Market Share by Region (2019-2030)
    Figure 25. Asia-Pacific Customer Care BPO Revenue Market Share by Type (2019-2024)
    Figure 26. Asia-Pacific Customer Care BPO Revenue Market Share by Application (2019-2024)
    Figure 27. Europe Customer Care BPO Revenue Growth Rate 2019-2030 (US$ Million)
    Figure 28. Europe Customer Care BPO Revenue Market Share by Country (2019-2030)
    Figure 29. Europe Customer Care BPO Revenue Market Share by Type (2019-2024)
    Figure 30. Europe Customer Care BPO Revenue Market Share by Application (2019-2024)
    Figure 31. Latin America Customer Care BPO Revenue Growth Rate 2019-2030 (US$ Million)
    Figure 32. Latin America Customer Care BPO Revenue Market Share by Country (2019-2024)
    Figure 33. Latin America Customer Care BPO Revenue Market Share by Type (2019-2024)
    Figure 34. Latin America Customer Care BPO Revenue Market Share by Application (2019-2024)
    Figure 35. Middle East and Africa Customer Care BPO Revenue Growth Rate 2019-2030 (US$ Million)
    Figure 36. Middle East and Africa Customer Care BPO Revenue Market Share by Country (2019-2030)
    Figure 37. Middle East and Africa Customer Care BPO Revenue Market Share by Type (2019-2024)
    Figure 38. Middle East and Africa Customer Care BPO Revenue Market Share by Application (2019-2024)
    Figure 39. Customer Care BPO Supply Chain (Upstream and Downstream Market)
    Figure 40. Global Production Market Share of Customer Care BPO Raw Materials by Region in 2023
    Figure 41. Customer Care BPO Distribution Channels
    Figure 42. Global Customer Care BPO Percentage 2019-2030: Indirect Sales VS Direct Sales
    Figure 43. Global Customer Care BPO Percentage 2019-2030: Online Sales VS Offline Sales
    Figure 44. Bottom-up and Top-down Approaches for This Report
    Figure 45. Data Triangulation
    Figure 46. Key Executives Interviewed
    Figure 47. Global Customer Care BPO Percentage 2019-2030: Online Sales VS Offline Sales
    Figure 48. Bottom-up and Top-down Approaches for This Report
    Figure 49. Data Triangulation
    Figure 50. Key Executives Interviewed
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