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Global Customer Care BPO Market Insights, Forecast to 2030

Published Date: July 2024

Report Code: QYRE-Auto-21H2351

Global Customer Care BPO Market Size Status and Forecast 2021 2027

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Global Customer Care BPO Market Insights, Forecast to 2030

Code: QYRE-Auto-21H2351

Report

July 2024

Pages:112

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Teleperformance SA

Convergys

Arvato

Sykes Enterprises

Atento

TeleTech Holdings

Serco

Acticall (Sitel)

Alorica

Webhelp

Amdocs

Transcom

Comdata

West Corporation

Infosys BPM

StarTek Inc

Customer Care BPO Market Size

The global Customer Care BPO market is projected to grow from US$ 60830 million in 2024 to US$ 86290 million by 2030, at a Compound Annual Growth Rate (CAGR) of 6.0% during the forecast period.

Customer Care BPO Market

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.

The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc.

Market Analysis and Insights: Global Customer Care BPO Market

Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.

Report Covers:

This report presents an overview of global market for Customer Care BPO market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.

This report researches the key producers of Customer Care BPO, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Customer Care BPO, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.

This report focuses on the Customer Care BPO revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Customer Care BPO market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.

This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Customer Care BPO revenue, projected growth trends, production technology, application and end-user industry.

Market Segmentation

Scope of Customer Care BPO Market Report

Report Metric	Details
Report Name	Customer Care BPO Market
Accounted market size in 2024	US$ 60830 million
Forecasted market size in 2030	US$ 86290 million
CAGR	6.0
Base Year	2024
Forecasted years	2024 - 2030
Segment by Type	Onshore Outsourcing Offshore Outsourcing
Segment by Application	Telecom and IT BFSI Outsouring Healthcare and Life Sciences Government and Public Retail and Consumer Goods Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Customer Care BPO in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Care BPO companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Care BPO revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions

FAQ for this report

How fast is Customer Care BPO Market growing?

Ans: The Customer Care BPO Market witnessing a CAGR of 6.0 during the forecast period 2024-2030.

What is the Customer Care BPO Market size in 2030?

Ans: The Customer Care BPO Market size in 2030 will be US$ 86290 million.

What is the Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento share in Customer Care BPO Market?

Ans: Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market.

What is the Customer Care BPO Market share by region?

Ans: Europe is the largest market, with a share over 30%.

What is the Customer Care BPO Market share by type?

Ans: The most common product is onshore outsourcing, with a share over 63%.

What is the Customer Care BPO Market share by application?

Ans: Telecom and IT is the largest application, holding a share over 40%.

Who are the main players in the Customer Care BPO Market report?

Ans: The main players in the Customer Care BPO Market are Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc

What are the Application segmentation covered in the Customer Care BPO Market report?

Ans: The Applications covered in the Customer Care BPO Market report are Telecom and IT, BFSI Outsouring, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods, Others

What are the Type segmentation covered in the Customer Care BPO Market report?

Ans: The Types covered in the Customer Care BPO Market report are Onshore Outsourcing, Offshore Outsourcing

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Customer Care BPO Market Size Growth Rate by Type, 2019 VS 2023 VS 2030

1.2.2 Onshore Outsourcing

1.2.3 Offshore Outsourcing

1.3 Market by Application

1.3.1 Global Customer Care BPO Market Size Growth Rate by Application, 2019 VS 2023 VS 2030

1.3.2 Telecom and IT

1.3.3 BFSI Outsouring

1.3.4 Healthcare and Life Sciences

1.3.5 Government and Public

1.3.6 Retail and Consumer Goods

1.3.7 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Customer Care BPO Market Perspective (2019-2030)

2.2 Global Customer Care BPO Growth Trends by Region

2.2.1 Customer Care BPO Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Customer Care BPO Historic Market Size by Region (2019-2024)

2.2.3 Customer Care BPO Forecasted Market Size by Region (2025-2030)

2.3 Customer Care BPO Market Dynamics

2.3.1 Customer Care BPO Industry Trends

2.3.2 Customer Care BPO Market Drivers

2.3.3 Customer Care BPO Market Challenges

2.3.4 Customer Care BPO Market Restraints

3 Competition Landscape by Key Players

3.1 Global Revenue Customer Care BPO by Players

3.1.1 Global Customer Care BPO Revenue by Players (2019-2024)

3.1.2 Global Customer Care BPO Revenue Market Share by Players (2019-2024)

3.2 Global Customer Care BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players of Customer Care BPO, Ranking by Revenue, 2022 VS 2023 VS 2024

3.4 Global Customer Care BPO Market Concentration Ratio

3.4.1 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Customer Care BPO Revenue in 2023

3.5 Global Key Players of Customer Care BPO Head office and Area Served

3.6 Global Key Players of Customer Care BPO, Product and Application

3.7 Global Key Players of Customer Care BPO, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Care BPO Breakdown Data by Type

4.1 Global Customer Care BPO Historic Market Size by Type (2019-2024)

4.2 Global Customer Care BPO Forecasted Market Size by Type (2025-2030)

5 Customer Care BPO Breakdown Data by Application

5.1 Global Customer Care BPO Historic Market Size by Application (2019-2024)

5.2 Global Customer Care BPO Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Customer Care BPO Market Size (2019-2030)

6.2 North America Customer Care BPO Market Size by Type

6.2.1 North America Customer Care BPO Market Size by Type (2019-2024)

6.2.2 North America Customer Care BPO Market Size by Type (2025-2030)

6.2.3 North America Customer Care BPO Market Share by Type (2019-2030)

6.3 North America Customer Care BPO Market Size by Application

6.3.1 North America Customer Care BPO Market Size by Application (2019-2024)

6.3.2 North America Customer Care BPO Market Size by Application (2025-2030)

6.3.3 North America Customer Care BPO Market Share by Application (2019-2030)

6.4 North America Customer Care BPO Market Size by Country

6.4.1 North America Customer Care BPO Market Size by Country: 2019 VS 2023 VS 2030

6.4.2 North America Customer Care BPO Market Size by Country (2019-2024)

6.4.3 North America Customer Care BPO Market Size by Country (2025-2030)

6.4.4 U.S.

6.4.5 Canada

7 Europe

7.1 Europe Customer Care BPO Market Size (2019-2030)

7.2 Europe Customer Care BPO Market Size by Type

7.2.1 Europe Customer Care BPO Market Size by Type (2019-2024)

7.2.2 Europe Customer Care BPO Market Size by Type (2025-2030)

7.2.3 Europe Customer Care BPO Market Share by Type (2019-2030)

7.3 Europe Customer Care BPO Market Size by Application

7.3.1 Europe Customer Care BPO Market Size by Application (2019-2024)

7.3.2 Europe Customer Care BPO Market Size by Application (2025-2030)

7.3.3 Europe Customer Care BPO Market Share by Application (2019-2030)

7.4 Europe Customer Care BPO Market Size by Country

7.4.1 Europe Customer Care BPO Market Size by Country: 2019 VS 2023 VS 2030

7.4.2 Europe Customer Care BPO Market Size by Country (2019-2024)

7.4.3 Europe Customer Care BPO Market Size by Country (2025-2030)

7.4.3 Germany

7.4.4 France

7.4.5 U.K.

7.4.6 Italy

7.4.7 Russia

7.4.8 Nordic Countries

8 China

8.1 China Customer Care BPO Market Size (2019-2030)

8.2 China Customer Care BPO Market Size by Type

8.2.1 China Customer Care BPO Market Size by Type (2019-2024)

8.2.2 China Customer Care BPO Market Size by Type (2025-2030)

8.2.3 China Customer Care BPO Market Share by Type (2019-2030)

8.3 China Customer Care BPO Market Size by Application

8.3.1 China Customer Care BPO Market Size by Application (2019-2024)

8.3.2 China Customer Care BPO Market Size by Application (2025-2030)

8.3.3 China Customer Care BPO Market Share by Application (2019-2030)

9 Asia (excluding China)

9.1 Asia Customer Care BPO Market Size (2019-2030)

9.2 Asia Customer Care BPO Market Size by Type

9.2.1 Asia Customer Care BPO Market Size by Type (2019-2024)

9.2.2 Asia Customer Care BPO Market Size by Type (2025-2030)

9.2.3 Asia Customer Care BPO Market Share by Type (2019-2030)

9.3 Asia Customer Care BPO Market Size by Application

9.3.1 Asia Customer Care BPO Market Size by Application (2019-2024)

9.3.2 Asia Customer Care BPO Market Size by Application (2025-2030)

9.3.3 Asia Customer Care BPO Market Share by Application (2019-2030)

9.4 Asia Customer Care BPO Market Size by Region

9.4.1 Asia Customer Care BPO Market Size by Region: 2019 VS 2023 VS 2030

9.4.2 Asia Customer Care BPO Market Size by Region (2019-2024)

9.4.3 Asia Customer Care BPO Market Size by Region (2025-2030)

9.4.4 Japan

9.4.5 South Korea

9.4.6 China Taiwan

9.4.7 Southeast Asia

9.4.8 India

9.4.9 Australia

10 Middle East, Africa, and Latin America

10.1 Middle East, Africa, and Latin America Customer Care BPO Market Size (2019-2030)

10.2 Middle East, Africa, and Latin America Customer Care BPO Market Size by Type

10.2.1 Middle East, Africa, and Latin America Customer Care BPO Market Size by Type (2019-2024)

10.2.2 Middle East, Africa, and Latin America Customer Care BPO Market Size by Type (2025-2030)

10.2.3 Middle East, Africa, and Latin America Customer Care BPO Market Share by Type (2019-2030)

10.3 Middle East, Africa, and Latin America Customer Care BPO Market Size by Application

10.3.1 Middle East, Africa, and Latin America Customer Care BPO Market Size by Application (2019-2024)

10.3.2 Middle East, Africa, and Latin America Customer Care BPO Market Size by Application (2025-2030)

10.3.3 Middle East, Africa, and Latin America Customer Care BPO Market Share by Application (2019-2030)

10.4 Middle East, Africa, and Latin America Customer Care BPO Market Size by Country

10.4.1 Middle East, Africa, and Latin America Customer Care BPO Market Size by Country: 2019 VS 2023 VS 2030

10.4.2 Middle East, Africa, and Latin America Customer Care BPO Market Size by Country (2019-2024)

10.4.3 Middle East, Africa, and Latin America Customer Care BPO Market Size by Country (2025-2030)

10.4.4 Brazil

10.4.5 Mexico

10.4.6 Turkey

10.4.7 Saudi Arabia

10.4.8 Israel

10.4.9 GCC Countries

11 Key Players Profiles

11.1 Teleperformance SA

11.1.1 Teleperformance SA Company Details

11.1.2 Teleperformance SA Business Overview

11.1.3 Teleperformance SA Customer Care BPO Introduction

11.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2019-2024)

11.1.5 Teleperformance SA Recent Developments

11.2 Convergys

11.2.1 Convergys Company Details

11.2.2 Convergys Business Overview

11.2.3 Convergys Customer Care BPO Introduction

11.2.4 Convergys Revenue in Customer Care BPO Business (2019-2024)

11.2.5 Convergys Recent Developments

11.3 Arvato

11.3.1 Arvato Company Details

11.3.2 Arvato Business Overview

11.3.3 Arvato Customer Care BPO Introduction

11.3.4 Arvato Revenue in Customer Care BPO Business (2019-2024)

11.3.5 Arvato Recent Developments

11.4 Sykes Enterprises

11.4.1 Sykes Enterprises Company Details

11.4.2 Sykes Enterprises Business Overview

11.4.3 Sykes Enterprises Customer Care BPO Introduction

11.4.4 Sykes Enterprises Revenue in Customer Care BPO Business (2019-2024)

11.4.5 Sykes Enterprises Recent Developments

11.5 Atento

11.5.1 Atento Company Details

11.5.2 Atento Business Overview

11.5.3 Atento Customer Care BPO Introduction

11.5.4 Atento Revenue in Customer Care BPO Business (2019-2024)

11.5.5 Atento Recent Developments

11.6 TeleTech Holdings

11.6.1 TeleTech Holdings Company Details

11.6.2 TeleTech Holdings Business Overview

11.6.3 TeleTech Holdings Customer Care BPO Introduction

11.6.4 TeleTech Holdings Revenue in Customer Care BPO Business (2019-2024)

11.6.5 TeleTech Holdings Recent Developments

11.7 Serco

11.7.1 Serco Company Details

11.7.2 Serco Business Overview

11.7.3 Serco Customer Care BPO Introduction

11.7.4 Serco Revenue in Customer Care BPO Business (2019-2024)

11.7.5 Serco Recent Developments

11.8 Acticall (Sitel)

11.8.1 Acticall (Sitel) Company Details

11.8.2 Acticall (Sitel) Business Overview

11.8.3 Acticall (Sitel) Customer Care BPO Introduction

11.8.4 Acticall (Sitel) Revenue in Customer Care BPO Business (2019-2024)

11.8.5 Acticall (Sitel) Recent Developments

11.9 Alorica

11.9.1 Alorica Company Details

11.9.2 Alorica Business Overview

11.9.3 Alorica Customer Care BPO Introduction

11.9.4 Alorica Revenue in Customer Care BPO Business (2019-2024)

11.9.5 Alorica Recent Developments

11.10 Webhelp

11.10.1 Webhelp Company Details

11.10.2 Webhelp Business Overview

11.10.3 Webhelp Customer Care BPO Introduction

11.10.4 Webhelp Revenue in Customer Care BPO Business (2019-2024)

11.10.5 Webhelp Recent Developments

11.11 Amdocs

11.11.1 Amdocs Company Details

11.11.2 Amdocs Business Overview

11.11.3 Amdocs Customer Care BPO Introduction

11.11.4 Amdocs Revenue in Customer Care BPO Business (2019-2024)

11.11.5 Amdocs Recent Developments

11.12 Transcom

11.12.1 Transcom Company Details

11.12.2 Transcom Business Overview

11.12.3 Transcom Customer Care BPO Introduction

11.12.4 Transcom Revenue in Customer Care BPO Business (2019-2024)

11.12.5 Transcom Recent Developments

11.13 Comdata

11.13.1 Comdata Company Details

11.13.2 Comdata Business Overview

11.13.3 Comdata Customer Care BPO Introduction

11.13.4 Comdata Revenue in Customer Care BPO Business (2019-2024)

11.13.5 Comdata Recent Developments

11.14 West Corporation

11.14.1 West Corporation Company Details

11.14.2 West Corporation Business Overview

11.14.3 West Corporation Customer Care BPO Introduction

11.14.4 West Corporation Revenue in Customer Care BPO Business (2019-2024)

11.14.5 West Corporation Recent Developments

11.15 Infosys BPM

11.15.1 Infosys BPM Company Details

11.15.2 Infosys BPM Business Overview

11.15.3 Infosys BPM Customer Care BPO Introduction

11.15.4 Infosys BPM Revenue in Customer Care BPO Business (2019-2024)

11.15.5 Infosys BPM Recent Developments

11.16 StarTek Inc

11.16.1 StarTek Inc Company Details

11.16.2 StarTek Inc Business Overview

11.16.3 StarTek Inc Customer Care BPO Introduction

11.16.4 StarTek Inc Revenue in Customer Care BPO Business (2019-2024)

11.16.5 StarTek Inc Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

Teleperformance SA

Convergys

Arvato

Sykes Enterprises

Atento

TeleTech Holdings

Serco

Acticall (Sitel)

Alorica

Webhelp

Amdocs

Transcom

Comdata

West Corporation

Infosys BPM

StarTek Inc

List of Tables

Table 1. Global Customer Care BPO Market Size Growth Rate by Type (US$ Million), 2019 VS 2023 VS 2030

Table 2. Key Players of Onshore Outsourcing

Table 3. Key Players of Offshore Outsourcing

Table 4. Global Customer Care BPO Market Size Growth Rate by Application (US$ Million), 2019 VS 2023 VS 2030

Table 5. Global Customer Care BPO Market Size Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Customer Care BPO Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Customer Care BPO Market Share by Region (2019-2024)

Table 8. Global Customer Care BPO Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Customer Care BPO Market Share by Region (2025-2030)

Table 10. Customer Care BPO Market Trends

Table 11. Customer Care BPO Market Drivers

Table 12. Customer Care BPO Market Challenges

Table 13. Customer Care BPO Market Restraints

Table 14. Global Customer Care BPO Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Customer Care BPO Revenue Share by Players (2019-2024)

Table 16. Global Top Customer Care BPO by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Care BPO as of 2023)

Table 17. Global Customer Care BPO Industry Ranking 2022 VS 2023 VS 2024

Table 18. Global 5 Largest Players Market Share by Customer Care BPO Revenue (CR5 and HHI) & (2019-2024)

Table 19. Global Key Players of Customer Care BPO, Headquarters and Area Served

Table 20. Global Key Players of Customer Care BPO, Product and Application

Table 21. Global Key Players of Customer Care BPO, Product and Application

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Customer Care BPO Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Customer Care BPO Revenue Market Share by Type (2019-2024)

Table 25. Global Customer Care BPO Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Customer Care BPO Revenue Market Share by Type (2025-2030)

Table 27. Global Customer Care BPO Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Customer Care BPO Revenue Share by Application (2019-2024)

Table 29. Global Customer Care BPO Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Customer Care BPO Revenue Share by Application (2025-2030)

Table 31. North America Customer Care BPO Market Size by Type (2019-2024) & (US$ Million)

Table 32. North America Customer Care BPO Market Size by Type (2025-2030) & (US$ Million)

Table 33. North America Customer Care BPO Market Size by Application (2019-2024) & (US$ Million)

Table 34. North America Customer Care BPO Market Size by Application (2025-2030) & (US$ Million)

Table 35. North America Customer Care BPO Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 36. North America Customer Care BPO Market Size by Country (2019-2024) & (US$ Million)

Table 37. North America Customer Care BPO Market Size by Country (2025-2030) & (US$ Million)

Table 38. Europe Customer Care BPO Market Size by Type (2019-2024) & (US$ Million)

Table 39. Europe Customer Care BPO Market Size by Type (2025-2030) & (US$ Million)

Table 40. Europe Customer Care BPO Market Size by Application (2019-2024) & (US$ Million)

Table 41. Europe Customer Care BPO Market Size by Application (2025-2030) & (US$ Million)

Table 42. Europe Customer Care BPO Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 43. Europe Customer Care BPO Market Size by Country (2019-2024) & (US$ Million)

Table 44. Europe Customer Care BPO Market Size by Country (2025-2030) & (US$ Million)

Table 45. China Customer Care BPO Market Size by Type (2019-2024) & (US$ Million)

Table 46. China Customer Care BPO Market Size by Type (2025-2030) & (US$ Million)

Table 47. China Customer Care BPO Market Size by Application (2019-2024) & (US$ Million)

Table 48. China Customer Care BPO Market Size by Application (2025-2030) & (US$ Million)

Table 49. Asia Customer Care BPO Market Size by Type (2019-2024) & (US$ Million)

Table 50. Asia Customer Care BPO Market Size by Type (2025-2030) & (US$ Million)

Table 51. Asia Customer Care BPO Market Size by Application (2019-2024) & (US$ Million)

Table 52. Asia Customer Care BPO Market Size by Application (2025-2030) & (US$ Million)

Table 53. Asia Customer Care BPO Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030

Table 54. Asia Customer Care BPO Market Size by Region (2019-2024) & (US$ Million)

Table 55. Asia Customer Care BPO Market Size by Region (2025-2030) & (US$ Million)

Table 56. Middle East, Africa, and Latin America Customer Care BPO Market Size by Type (2019-2024) & (US$ Million)

Table 57. Middle East, Africa, and Latin America Customer Care BPO Market Size by Type (2025-2030) & (US$ Million)

Table 58. Middle East, Africa, and Latin America Customer Care BPO Market Size by Application (2019-2024) & (US$ Million)

Table 59. Middle East, Africa, and Latin America Customer Care BPO Market Size by Application (2025-2030) & (US$ Million)

Table 60. Middle East, Africa, and Latin America Customer Care BPO Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 61. Middle East, Africa, and Latin America Customer Care BPO Market Size by Country (2019-2024) & (US$ Million)

Table 62. Middle East, Africa, and Latin America Customer Care BPO Market Size by Country (2025-2030) & (US$ Million)

Table 63. Teleperformance SA Company Details

Table 64. Teleperformance SA Business Overview

Table 65. Teleperformance SA Customer Care BPO Product

Table 66. Teleperformance SA Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 67. Teleperformance SA Recent Developments

Table 68. Convergys Company Details

Table 69. Convergys Business Overview

Table 70. Convergys Customer Care BPO Product

Table 71. Convergys Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 72. Convergys Recent Developments

Table 73. Arvato Company Details

Table 74. Arvato Business Overview

Table 75. Arvato Customer Care BPO Product

Table 76. Arvato Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 77. Arvato Recent Developments

Table 78. Sykes Enterprises Company Details

Table 79. Sykes Enterprises Business Overview

Table 80. Sykes Enterprises Customer Care BPO Product

Table 81. Sykes Enterprises Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 82. Sykes Enterprises Recent Developments

Table 83. Atento Company Details

Table 84. Atento Business Overview

Table 85. Atento Customer Care BPO Product

Table 86. Atento Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 87. Atento Recent Developments

Table 88. TeleTech Holdings Company Details

Table 89. TeleTech Holdings Business Overview

Table 90. TeleTech Holdings Customer Care BPO Product

Table 91. TeleTech Holdings Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 92. TeleTech Holdings Recent Developments

Table 93. Serco Company Details

Table 94. Serco Business Overview

Table 95. Serco Customer Care BPO Product

Table 96. Serco Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 97. Serco Recent Developments

Table 98. Acticall (Sitel) Company Details

Table 99. Acticall (Sitel) Business Overview

Table 100. Acticall (Sitel) Customer Care BPO Product

Table 101. Acticall (Sitel) Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 102. Acticall (Sitel) Recent Developments

Table 103. Alorica Company Details

Table 104. Alorica Business Overview

Table 105. Alorica Customer Care BPO Product

Table 106. Alorica Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 107. Alorica Recent Developments

Table 108. Webhelp Company Details

Table 109. Webhelp Business Overview

Table 110. Webhelp Customer Care BPO Product

Table 111. Webhelp Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 112. Webhelp Recent Developments

Table 113. Amdocs Company Details

Table 114. Amdocs Business Overview

Table 115. Amdocs Customer Care BPO Product

Table 116. Amdocs Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 117. Amdocs Recent Developments

Table 118. Transcom Company Details

Table 119. Transcom Business Overview

Table 120. Transcom Customer Care BPO Product

Table 121. Transcom Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 122. Transcom Recent Developments

Table 123. Comdata Company Details

Table 124. Comdata Business Overview

Table 125. Comdata Customer Care BPO Product

Table 126. Comdata Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 127. Comdata Recent Developments

Table 128. West Corporation Company Details

Table 129. West Corporation Business Overview

Table 130. West Corporation Customer Care BPO Product

Table 131. West Corporation Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 132. West Corporation Recent Developments

Table 133. Infosys BPM Company Details

Table 134. Infosys BPM Business Overview

Table 135. Infosys BPM Customer Care BPO Product

Table 136. Infosys BPM Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 137. Infosys BPM Recent Developments

Table 138. StarTek Inc Company Details

Table 139. StarTek Inc Business Overview

Table 140. StarTek Inc Customer Care BPO Product

Table 141. StarTek Inc Revenue in Customer Care BPO Business (2019-2024) & (US$ Million)

Table 142. StarTek Inc Recent Developments

Table 143. Research Programs/Design for This Report

Table 144. Key Data Information from Secondary Sources

Table 145. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Customer Care BPO Market Size Growth Rate by Type, 2019 VS 2023 VS 2030 (US$ Million)

Figure 2. Global Customer Care BPO Market Share by Type: 2023 VS 2030

Figure 3. Onshore Outsourcing Features

Figure 4. Offshore Outsourcing Features

Figure 5. Global Customer Care BPO Market Size Growth Rate by Application, 2019 VS 2023 VS 2030 (US$ Million)

Figure 6. Global Customer Care BPO Market Share by Application: 2023 VS 2030

Figure 7. Telecom and IT Case Studies

Figure 8. BFSI Outsouring Case Studies

Figure 9. Healthcare and Life Sciences Case Studies

Figure 10. Government and Public Case Studies

Figure 11. Retail and Consumer Goods Case Studies

Figure 12. Others Case Studies

Figure 13. Customer Care BPO Report Years Considered

Figure 14. Global Customer Care BPO Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 15. Global Customer Care BPO Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 16. Global Customer Care BPO Market Share by Region: 2023 VS 2030

Figure 17. Global Customer Care BPO Market Share by Players in 2023

Figure 18. Global Top Customer Care BPO Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Care BPO as of 2023)

Figure 19. The Top 10 and 5 Players Market Share by Customer Care BPO Revenue in 2023

Figure 20. North America Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. North America Customer Care BPO Market Share by Type (2019-2030)

Figure 22. North America Customer Care BPO Market Share by Application (2019-2030)

Figure 23. North America Customer Care BPO Market Share by Country (2019-2030)

Figure 24. United States Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. Canada Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 26. Europe Customer Care BPO Market Size YoY (2019-2030) & (US$ Million)

Figure 27. Europe Customer Care BPO Market Share by Type (2019-2030)

Figure 28. Europe Customer Care BPO Market Share by Application (2019-2030)

Figure 29. Europe Customer Care BPO Market Share by Country (2019-2030)

Figure 30. Germany Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. France Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. U.K. Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. Italy Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 34. Russia Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. Nordic Countries Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. China Customer Care BPO Market Size YoY (2019-2030) & (US$ Million)

Figure 37. China Customer Care BPO Market Share by Type (2019-2030)

Figure 38. China Customer Care BPO Market Share by Application (2019-2030)

Figure 39. Asia Customer Care BPO Market Size YoY (2019-2030) & (US$ Million)

Figure 40. Asia Customer Care BPO Market Share by Type (2019-2030)

Figure 41. Asia Customer Care BPO Market Share by Application (2019-2030)

Figure 42. Asia Customer Care BPO Market Share by Region (2019-2030)

Figure 43. Japan Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. South Korea Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. China Taiwan Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 46. Southeast Asia Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 47. India Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 48. Australia Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 49. Middle East, Africa, and Latin America Customer Care BPO Market Size YoY (2019-2030) & (US$ Million)

Figure 50. Middle East, Africa, and Latin America Customer Care BPO Market Share by Type (2019-2030)

Figure 51. Middle East, Africa, and Latin America Customer Care BPO Market Share by Application (2019-2030)

Figure 52. Middle East, Africa, and Latin America Customer Care BPO Market Share by Country (2019-2030)

Figure 53. Brazil Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 54. Mexico Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 55. Turkey Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 56. Saudi Arabia Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 57. Israel Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 58. GCC Countries Customer Care BPO Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 59. Teleperformance SA Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 60. Convergys Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 61. Arvato Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 62. Sykes Enterprises Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 63. Atento Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 64. TeleTech Holdings Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 65. Serco Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 66. Acticall (Sitel) Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 67. Alorica Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 68. Webhelp Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 69. Amdocs Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 70. Transcom Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 71. Comdata Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 72. West Corporation Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 73. Infosys BPM Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 74. StarTek Inc Revenue Growth Rate in Customer Care BPO Business (2019-2024)

Figure 75. Bottom-up and Top-down Approaches for This Report

Figure 76. Data Triangulation

Figure 77. Key Executives Interviewed

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