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Global Contact Center Outsourcing Service Market Research Report 2024

Published Date: March 2024

Report Code: QYRE-Auto-10O5891

Global Contact Center Outsourcing Service Market Insights Forecast to 2028

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Global Contact Center Outsourcing Service Market Research Report 2024

Code: QYRE-Auto-10O5891

Report

March 2024

Pages:106

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

Contact Center Outsourcing Service Market

Contact center outsourcing is the strategic business decision to leverage a 3rd party organization, often called a business process outsourcer or BPO, to manage your call center and customer service operations.

The global Contact Center Outsourcing Service market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.

North American market for Contact Center Outsourcing Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Contact Center Outsourcing Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Contact Center Outsourcing Service in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Contact Center Outsourcing Service include Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC and SERCO GROUP, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Contact Center Outsourcing Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Outsourcing Service.

Report Scope

The Contact Center Outsourcing Service market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Contact Center Outsourcing Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Contact Center Outsourcing Service companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Contact Center Outsourcing Service Market Report

Report Metric	Details
Report Name	Contact Center Outsourcing Service Market
Segment by Type	Partial Outsourcing Complete Outsourcing
Segment by Application	Large Enterprises SMEs
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC, SERCO GROUP, Xerox Corporation, CGS Inc, Webhelp, StarTek, Grupo Konecta, Carlyle Group (Comdata), Capita, Hinduja Global Solutions (HGS), Transcosmos, Five9, Transcom, HKT Teleservices, Telekom Malaysia (VADS), Invensis Technologies
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact Center Outsourcing Service companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Contact Center Outsourcing Service Market report?

Ans: The main players in the Contact Center Outsourcing Service Market are Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC, SERCO GROUP, Xerox Corporation, CGS Inc, Webhelp, StarTek, Grupo Konecta, Carlyle Group (Comdata), Capita, Hinduja Global Solutions (HGS), Transcosmos, Five9, Transcom, HKT Teleservices, Telekom Malaysia (VADS), Invensis Technologies

What are the Application segmentation covered in the Contact Center Outsourcing Service Market report?

Ans: The Applications covered in the Contact Center Outsourcing Service Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Contact Center Outsourcing Service Market report?

Ans: The Types covered in the Contact Center Outsourcing Service Market report are Partial Outsourcing, Complete Outsourcing

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Contact Center Outsourcing Service Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Partial Outsourcing

1.2.3 Complete Outsourcing

1.3 Market by Application

1.3.1 Global Contact Center Outsourcing Service Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 Large Enterprises

1.3.3 SMEs

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2 Global Growth Trends

2.1 Global Contact Center Outsourcing Service Market Perspective (2019-2030)

2.2 Contact Center Outsourcing Service Growth Trends by Region

2.2.1 Global Contact Center Outsourcing Service Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Contact Center Outsourcing Service Historic Market Size by Region (2019-2024)

2.2.3 Contact Center Outsourcing Service Forecasted Market Size by Region (2025-2030)

2.3 Contact Center Outsourcing Service Market Dynamics

2.3.1 Contact Center Outsourcing Service Industry Trends

2.3.2 Contact Center Outsourcing Service Market Drivers

2.3.3 Contact Center Outsourcing Service Market Challenges

2.3.4 Contact Center Outsourcing Service Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Contact Center Outsourcing Service Players by Revenue

3.1.1 Global Top Contact Center Outsourcing Service Players by Revenue (2019-2024)

3.1.2 Global Contact Center Outsourcing Service Revenue Market Share by Players (2019-2024)

3.2 Global Contact Center Outsourcing Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Contact Center Outsourcing Service Revenue

3.4 Global Contact Center Outsourcing Service Market Concentration Ratio

3.4.1 Global Contact Center Outsourcing Service Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Service Revenue in 2023

3.5 Contact Center Outsourcing Service Key Players Head office and Area Served

3.6 Key Players Contact Center Outsourcing Service Product Solution and Service

3.7 Date of Enter into Contact Center Outsourcing Service Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Contact Center Outsourcing Service Breakdown Data by Type

4.1 Global Contact Center Outsourcing Service Historic Market Size by Type (2019-2024)

4.2 Global Contact Center Outsourcing Service Forecasted Market Size by Type (2025-2030)

5 Contact Center Outsourcing Service Breakdown Data by Application

5.1 Global Contact Center Outsourcing Service Historic Market Size by Application (2019-2024)

5.2 Global Contact Center Outsourcing Service Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Contact Center Outsourcing Service Market Size (2019-2030)

6.2 North America Contact Center Outsourcing Service Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Contact Center Outsourcing Service Market Size by Country (2019-2024)

6.4 North America Contact Center Outsourcing Service Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Contact Center Outsourcing Service Market Size (2019-2030)

7.2 Europe Contact Center Outsourcing Service Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Contact Center Outsourcing Service Market Size by Country (2019-2024)

7.4 Europe Contact Center Outsourcing Service Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Contact Center Outsourcing Service Market Size (2019-2030)

8.2 Asia-Pacific Contact Center Outsourcing Service Market Growth Rate by Region: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Contact Center Outsourcing Service Market Size by Region (2019-2024)

8.4 Asia-Pacific Contact Center Outsourcing Service Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Contact Center Outsourcing Service Market Size (2019-2030)

9.2 Latin America Contact Center Outsourcing Service Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Contact Center Outsourcing Service Market Size by Country (2019-2024)

9.4 Latin America Contact Center Outsourcing Service Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Contact Center Outsourcing Service Market Size (2019-2030)

10.2 Middle East & Africa Contact Center Outsourcing Service Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Contact Center Outsourcing Service Market Size by Country (2019-2024)

10.4 Middle East & Africa Contact Center Outsourcing Service Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Teleperformance

11.1.1 Teleperformance Company Detail

11.1.2 Teleperformance Business Overview

11.1.3 Teleperformance Contact Center Outsourcing Service Introduction

11.1.4 Teleperformance Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.1.5 Teleperformance Recent Development

11.2 Synnex

11.2.1 Synnex Company Detail

11.2.2 Synnex Business Overview

11.2.3 Synnex Contact Center Outsourcing Service Introduction

11.2.4 Synnex Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.2.5 Synnex Recent Development

11.3 Alorica

11.3.1 Alorica Company Detail

11.3.2 Alorica Business Overview

11.3.3 Alorica Contact Center Outsourcing Service Introduction

11.3.4 Alorica Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.3.5 Alorica Recent Development

11.4 Atento

11.4.1 Atento Company Detail

11.4.2 Atento Business Overview

11.4.3 Atento Contact Center Outsourcing Service Introduction

11.4.4 Atento Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.4.5 Atento Recent Development

11.5 Acticall Sitel Group

11.5.1 Acticall Sitel Group Company Detail

11.5.2 Acticall Sitel Group Business Overview

11.5.3 Acticall Sitel Group Contact Center Outsourcing Service Introduction

11.5.4 Acticall Sitel Group Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.5.5 Acticall Sitel Group Recent Development

11.6 Arvato

11.6.1 Arvato Company Detail

11.6.2 Arvato Business Overview

11.6.3 Arvato Contact Center Outsourcing Service Introduction

11.6.4 Arvato Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.6.5 Arvato Recent Development

11.7 Sykes

11.7.1 Sykes Company Detail

11.7.2 Sykes Business Overview

11.7.3 Sykes Contact Center Outsourcing Service Introduction

11.7.4 Sykes Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.7.5 Sykes Recent Development

11.8 TTEC

11.8.1 TTEC Company Detail

11.8.2 TTEC Business Overview

11.8.3 TTEC Contact Center Outsourcing Service Introduction

11.8.4 TTEC Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.8.5 TTEC Recent Development

11.9 SERCO GROUP

11.9.1 SERCO GROUP Company Detail

11.9.2 SERCO GROUP Business Overview

11.9.3 SERCO GROUP Contact Center Outsourcing Service Introduction

11.9.4 SERCO GROUP Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.9.5 SERCO GROUP Recent Development

11.10 Xerox Corporation

11.10.1 Xerox Corporation Company Detail

11.10.2 Xerox Corporation Business Overview

11.10.3 Xerox Corporation Contact Center Outsourcing Service Introduction

11.10.4 Xerox Corporation Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.10.5 Xerox Corporation Recent Development

11.11 CGS Inc

11.11.1 CGS Inc Company Detail

11.11.2 CGS Inc Business Overview

11.11.3 CGS Inc Contact Center Outsourcing Service Introduction

11.11.4 CGS Inc Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.11.5 CGS Inc Recent Development

11.12 Webhelp

11.12.1 Webhelp Company Detail

11.12.2 Webhelp Business Overview

11.12.3 Webhelp Contact Center Outsourcing Service Introduction

11.12.4 Webhelp Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.12.5 Webhelp Recent Development

11.13 StarTek

11.13.1 StarTek Company Detail

11.13.2 StarTek Business Overview

11.13.3 StarTek Contact Center Outsourcing Service Introduction

11.13.4 StarTek Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.13.5 StarTek Recent Development

11.14 Grupo Konecta

11.14.1 Grupo Konecta Company Detail

11.14.2 Grupo Konecta Business Overview

11.14.3 Grupo Konecta Contact Center Outsourcing Service Introduction

11.14.4 Grupo Konecta Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.14.5 Grupo Konecta Recent Development

11.15 Carlyle Group (Comdata)

11.15.1 Carlyle Group (Comdata) Company Detail

11.15.2 Carlyle Group (Comdata) Business Overview

11.15.3 Carlyle Group (Comdata) Contact Center Outsourcing Service Introduction

11.15.4 Carlyle Group (Comdata) Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.15.5 Carlyle Group (Comdata) Recent Development

11.16 Capita

11.16.1 Capita Company Detail

11.16.2 Capita Business Overview

11.16.3 Capita Contact Center Outsourcing Service Introduction

11.16.4 Capita Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.16.5 Capita Recent Development

11.17 Hinduja Global Solutions (HGS)

11.17.1 Hinduja Global Solutions (HGS) Company Detail

11.17.2 Hinduja Global Solutions (HGS) Business Overview

11.17.3 Hinduja Global Solutions (HGS) Contact Center Outsourcing Service Introduction

11.17.4 Hinduja Global Solutions (HGS) Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.17.5 Hinduja Global Solutions (HGS) Recent Development

11.18 Transcosmos

11.18.1 Transcosmos Company Detail

11.18.2 Transcosmos Business Overview

11.18.3 Transcosmos Contact Center Outsourcing Service Introduction

11.18.4 Transcosmos Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.18.5 Transcosmos Recent Development

11.19 Five9

11.19.1 Five9 Company Detail

11.19.2 Five9 Business Overview

11.19.3 Five9 Contact Center Outsourcing Service Introduction

11.19.4 Five9 Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.19.5 Five9 Recent Development

11.20 Transcom

11.20.1 Transcom Company Detail

11.20.2 Transcom Business Overview

11.20.3 Transcom Contact Center Outsourcing Service Introduction

11.20.4 Transcom Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.20.5 Transcom Recent Development

11.21 HKT Teleservices

11.21.1 HKT Teleservices Company Detail

11.21.2 HKT Teleservices Business Overview

11.21.3 HKT Teleservices Contact Center Outsourcing Service Introduction

11.21.4 HKT Teleservices Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.21.5 HKT Teleservices Recent Development

11.22 Telekom Malaysia (VADS)

11.22.1 Telekom Malaysia (VADS) Company Detail

11.22.2 Telekom Malaysia (VADS) Business Overview

11.22.3 Telekom Malaysia (VADS) Contact Center Outsourcing Service Introduction

11.22.4 Telekom Malaysia (VADS) Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.22.5 Telekom Malaysia (VADS) Recent Development

11.23 Invensis Technologies

11.23.1 Invensis Technologies Company Detail

11.23.2 Invensis Technologies Business Overview

11.23.3 Invensis Technologies Contact Center Outsourcing Service Introduction

11.23.4 Invensis Technologies Revenue in Contact Center Outsourcing Service Business (2019-2024)

11.23.5 Invensis Technologies Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

Table 1. Global Contact Center Outsourcing Service Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

Table 2. Key Players of Partial Outsourcing

Table 3. Key Players of Complete Outsourcing

Table 4. Global Contact Center Outsourcing Service Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

Table 5. Global Contact Center Outsourcing Service Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Contact Center Outsourcing Service Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Contact Center Outsourcing Service Market Share by Region (2019-2024)

Table 8. Global Contact Center Outsourcing Service Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Contact Center Outsourcing Service Market Share by Region (2025-2030)

Table 10. Contact Center Outsourcing Service Market Trends

Table 11. Contact Center Outsourcing Service Market Drivers

Table 12. Contact Center Outsourcing Service Market Challenges

Table 13. Contact Center Outsourcing Service Market Restraints

Table 14. Global Contact Center Outsourcing Service Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Contact Center Outsourcing Service Market Share by Players (2019-2024)

Table 16. Global Top Contact Center Outsourcing Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Outsourcing Service as of 2023)

Table 17. Ranking of Global Top Contact Center Outsourcing Service Companies by Revenue (US$ Million) in 2023

Table 18. Global 5 Largest Players Market Share by Contact Center Outsourcing Service Revenue (CR5 and HHI) & (2019-2024)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Contact Center Outsourcing Service Product Solution and Service

Table 21. Date of Enter into Contact Center Outsourcing Service Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Contact Center Outsourcing Service Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Contact Center Outsourcing Service Revenue Market Share by Type (2019-2024)

Table 25. Global Contact Center Outsourcing Service Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Contact Center Outsourcing Service Revenue Market Share by Type (2025-2030)

Table 27. Global Contact Center Outsourcing Service Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Contact Center Outsourcing Service Revenue Market Share by Application (2019-2024)

Table 29. Global Contact Center Outsourcing Service Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Contact Center Outsourcing Service Revenue Market Share by Application (2025-2030)

Table 31. North America Contact Center Outsourcing Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 32. North America Contact Center Outsourcing Service Market Size by Country (2019-2024) & (US$ Million)

Table 33. North America Contact Center Outsourcing Service Market Size by Country (2025-2030) & (US$ Million)

Table 34. Europe Contact Center Outsourcing Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 35. Europe Contact Center Outsourcing Service Market Size by Country (2019-2024) & (US$ Million)

Table 36. Europe Contact Center Outsourcing Service Market Size by Country (2025-2030) & (US$ Million)

Table 37. Asia-Pacific Contact Center Outsourcing Service Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030

Table 38. Asia-Pacific Contact Center Outsourcing Service Market Size by Region (2019-2024) & (US$ Million)

Table 39. Asia-Pacific Contact Center Outsourcing Service Market Size by Region (2025-2030) & (US$ Million)

Table 40. Latin America Contact Center Outsourcing Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 41. Latin America Contact Center Outsourcing Service Market Size by Country (2019-2024) & (US$ Million)

Table 42. Latin America Contact Center Outsourcing Service Market Size by Country (2025-2030) & (US$ Million)

Table 43. Middle East & Africa Contact Center Outsourcing Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

Table 44. Middle East & Africa Contact Center Outsourcing Service Market Size by Country (2019-2024) & (US$ Million)

Table 45. Middle East & Africa Contact Center Outsourcing Service Market Size by Country (2025-2030) & (US$ Million)

Table 46. Teleperformance Company Detail

Table 47. Teleperformance Business Overview

Table 48. Teleperformance Contact Center Outsourcing Service Product

Table 49. Teleperformance Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 50. Teleperformance Recent Development

Table 51. Synnex Company Detail

Table 52. Synnex Business Overview

Table 53. Synnex Contact Center Outsourcing Service Product

Table 54. Synnex Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 55. Synnex Recent Development

Table 56. Alorica Company Detail

Table 57. Alorica Business Overview

Table 58. Alorica Contact Center Outsourcing Service Product

Table 59. Alorica Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 60. Alorica Recent Development

Table 61. Atento Company Detail

Table 62. Atento Business Overview

Table 63. Atento Contact Center Outsourcing Service Product

Table 64. Atento Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 65. Atento Recent Development

Table 66. Acticall Sitel Group Company Detail

Table 67. Acticall Sitel Group Business Overview

Table 68. Acticall Sitel Group Contact Center Outsourcing Service Product

Table 69. Acticall Sitel Group Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 70. Acticall Sitel Group Recent Development

Table 71. Arvato Company Detail

Table 72. Arvato Business Overview

Table 73. Arvato Contact Center Outsourcing Service Product

Table 74. Arvato Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 75. Arvato Recent Development

Table 76. Sykes Company Detail

Table 77. Sykes Business Overview

Table 78. Sykes Contact Center Outsourcing Service Product

Table 79. Sykes Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 80. Sykes Recent Development

Table 81. TTEC Company Detail

Table 82. TTEC Business Overview

Table 83. TTEC Contact Center Outsourcing Service Product

Table 84. TTEC Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 85. TTEC Recent Development

Table 86. SERCO GROUP Company Detail

Table 87. SERCO GROUP Business Overview

Table 88. SERCO GROUP Contact Center Outsourcing Service Product

Table 89. SERCO GROUP Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 90. SERCO GROUP Recent Development

Table 91. Xerox Corporation Company Detail

Table 92. Xerox Corporation Business Overview

Table 93. Xerox Corporation Contact Center Outsourcing Service Product

Table 94. Xerox Corporation Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 95. Xerox Corporation Recent Development

Table 96. CGS Inc Company Detail

Table 97. CGS Inc Business Overview

Table 98. CGS Inc Contact Center Outsourcing Service Product

Table 99. CGS Inc Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 100. CGS Inc Recent Development

Table 101. Webhelp Company Detail

Table 102. Webhelp Business Overview

Table 103. Webhelp Contact Center Outsourcing Service Product

Table 104. Webhelp Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 105. Webhelp Recent Development

Table 106. StarTek Company Detail

Table 107. StarTek Business Overview

Table 108. StarTek Contact Center Outsourcing Service Product

Table 109. StarTek Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 110. StarTek Recent Development

Table 111. Grupo Konecta Company Detail

Table 112. Grupo Konecta Business Overview

Table 113. Grupo Konecta Contact Center Outsourcing Service Product

Table 114. Grupo Konecta Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 115. Grupo Konecta Recent Development

Table 116. Carlyle Group (Comdata) Company Detail

Table 117. Carlyle Group (Comdata) Business Overview

Table 118. Carlyle Group (Comdata) Contact Center Outsourcing Service Product

Table 119. Carlyle Group (Comdata) Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 120. Carlyle Group (Comdata) Recent Development

Table 121. Capita Company Detail

Table 122. Capita Business Overview

Table 123. Capita Contact Center Outsourcing Service Product

Table 124. Capita Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 125. Capita Recent Development

Table 126. Hinduja Global Solutions (HGS) Company Detail

Table 127. Hinduja Global Solutions (HGS) Business Overview

Table 128. Hinduja Global Solutions (HGS) Contact Center Outsourcing Service Product

Table 129. Hinduja Global Solutions (HGS) Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 130. Hinduja Global Solutions (HGS) Recent Development

Table 131. Transcosmos Company Detail

Table 132. Transcosmos Business Overview

Table 133. Transcosmos Contact Center Outsourcing Service Product

Table 134. Transcosmos Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 135. Transcosmos Recent Development

Table 136. Five9 Company Detail

Table 137. Five9 Business Overview

Table 138. Five9 Contact Center Outsourcing Service Product

Table 139. Five9 Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 140. Five9 Recent Development

Table 141. Transcom Company Detail

Table 142. Transcom Business Overview

Table 143. Transcom Contact Center Outsourcing Service Product

Table 144. Transcom Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 145. Transcom Recent Development

Table 146. HKT Teleservices Company Detail

Table 147. HKT Teleservices Business Overview

Table 148. HKT Teleservices Contact Center Outsourcing Service Product

Table 149. HKT Teleservices Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 150. HKT Teleservices Recent Development

Table 151. Telekom Malaysia (VADS) Company Detail

Table 152. Telekom Malaysia (VADS) Business Overview

Table 153. Telekom Malaysia (VADS) Contact Center Outsourcing Service Product

Table 154. Telekom Malaysia (VADS) Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 155. Telekom Malaysia (VADS) Recent Development

Table 156. Invensis Technologies Company Detail

Table 157. Invensis Technologies Business Overview

Table 158. Invensis Technologies Contact Center Outsourcing Service Product

Table 159. Invensis Technologies Revenue in Contact Center Outsourcing Service Business (2019-2024) & (US$ Million)

Table 160. Invensis Technologies Recent Development

Table 161. Research Programs/Design for This Report

Table 162. Key Data Information from Secondary Sources

Table 163. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Contact Center Outsourcing Service Market Size Comparison by Type (2024-2030) & (US$ Million)

Figure 2. Global Contact Center Outsourcing Service Market Share by Type: 2023 VS 2030

Figure 3. Partial Outsourcing Features

Figure 4. Complete Outsourcing Features

Figure 5. Global Contact Center Outsourcing Service Market Size Comparison by Application (2024-2030) & (US$ Million)

Figure 6. Global Contact Center Outsourcing Service Market Share by Application: 2023 VS 2030

Figure 7. Large Enterprises Case Studies

Figure 8. SMEs Case Studies

Figure 9. Contact Center Outsourcing Service Report Years Considered

Figure 10. Global Contact Center Outsourcing Service Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 11. Global Contact Center Outsourcing Service Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 12. Global Contact Center Outsourcing Service Market Share by Region: 2023 VS 2030

Figure 13. Global Contact Center Outsourcing Service Market Share by Players in 2023

Figure 14. Global Top Contact Center Outsourcing Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Outsourcing Service as of 2023)

Figure 15. The Top 10 and 5 Players Market Share by Contact Center Outsourcing Service Revenue in 2023

Figure 16. North America Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 17. North America Contact Center Outsourcing Service Market Share by Country (2019-2030)

Figure 18. United States Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 19. Canada Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 20. Europe Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. Europe Contact Center Outsourcing Service Market Share by Country (2019-2030)

Figure 22. Germany Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 23. France Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 24. U.K. Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. Italy Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 26. Russia Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 27. Nordic Countries Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 28. Asia-Pacific Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 29. Asia-Pacific Contact Center Outsourcing Service Market Share by Region (2019-2030)

Figure 30. China Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. Japan Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. South Korea Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. Southeast Asia Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 34. India Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. Australia Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. Latin America Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 37. Latin America Contact Center Outsourcing Service Market Share by Country (2019-2030)

Figure 38. Mexico Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 39. Brazil Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 40. Middle East & Africa Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 41. Middle East & Africa Contact Center Outsourcing Service Market Share by Country (2019-2030)

Figure 42. Turkey Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 43. Saudi Arabia Contact Center Outsourcing Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. Teleperformance Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 45. Synnex Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 46. Alorica Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 47. Atento Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 48. Acticall Sitel Group Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 49. Arvato Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 50. Sykes Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 51. TTEC Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 52. SERCO GROUP Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 53. Xerox Corporation Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 54. CGS Inc Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 55. Webhelp Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 56. StarTek Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 57. Grupo Konecta Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 58. Carlyle Group (Comdata) Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 59. Capita Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 60. Hinduja Global Solutions (HGS) Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 61. Transcosmos Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 62. Five9 Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 63. Transcom Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 64. HKT Teleservices Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 65. Telekom Malaysia (VADS) Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 66. Invensis Technologies Revenue Growth Rate in Contact Center Outsourcing Service Business (2019-2024)

Figure 67. Bottom-up and Top-down Approaches for This Report

Figure 68. Data Triangulation

Figure 69. Key Executives Interviewed

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Global Contact Center Outsourcing Service Market Research Report 2024

Published Date: March 2024

Report Code: QYRE-Auto-10O5891

Global Contact Center Outsourcing Service Market Research Report 2024

FEATURED COMPANIES

Contact Center Outsourcing Service Market

Report Scope

Scope of Contact Center Outsourcing Service Market Report

Chapter Outline

FAQ for this report

Who are the main players in the Contact Center Outsourcing Service Market report?

What are the Application segmentation covered in the Contact Center Outsourcing Service Market report?

What are the Type segmentation covered in the Contact Center Outsourcing Service Market report?

FEATURED COMPANIES

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