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Global Digital Customer Experience and Engagement Solutions Market Research Report 2025

Published Date: January 2025

Report Code: QYRE-Auto-38H14161

Global Digital Customer Experience and Engagement Solutions Market Research Report 2023

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Global Digital Customer Experience and Engagement Solutions Market Research Report 2025

Code: QYRE-Auto-38H14161

Report

January 2025

Pages:87

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Accenture Plc

Capgemini S A

Cognizant

IBM Corporation

LIFERAY INC

MEGA International

Orange Business Services

Tietoevry Corporation

SAS Institute

Kofax

NCR Corporation

Tata Consultancy Services

Zendesk

Digital Customer Experience and Engagement Solutions Market

The global market for Digital Customer Experience and Engagement Solutions was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

North American market for Digital Customer Experience and Engagement Solutions is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Digital Customer Experience and Engagement Solutions is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Digital Customer Experience and Engagement Solutions in Bank is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Digital Customer Experience and Engagement Solutions include Accenture, Capgemini, Cognizant, IBM Corporation, Liferay, MEGA International, Orange Business Services, Tietoevry Corporation, SAS Institute, KOFAX, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Digital Customer Experience and Engagement Solutions, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Customer Experience and Engagement Solutions.

The Digital Customer Experience and Engagement Solutions market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Digital Customer Experience and Engagement Solutions market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Digital Customer Experience and Engagement Solutions companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Digital Customer Experience and Engagement Solutions Market Report

Report Metric	Details
Report Name	Digital Customer Experience and Engagement Solutions Market
Segment by Type	Business to Business (B2B) Business to Consumer (B2C) Business to Business to Consumer (B2B2C)
Segment by Application	Bank Insurance Manufacturing Public Sector Telecommunications Utilities Retail and Wholesale Transport Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Accenture, Capgemini, Cognizant, IBM Corporation, Liferay, MEGA International, Orange Business Services, Tietoevry Corporation, SAS Institute, KOFAX, NCR Corporation, Tata Consultancy Services, Zendesk
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Digital Customer Experience and Engagement Solutions company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Digital Customer Experience and Engagement Solutions Market report?

Ans: The main players in the Digital Customer Experience and Engagement Solutions Market are Accenture, Capgemini, Cognizant, IBM Corporation, Liferay, MEGA International, Orange Business Services, Tietoevry Corporation, SAS Institute, KOFAX, NCR Corporation, Tata Consultancy Services, Zendesk

What are the Application segmentation covered in the Digital Customer Experience and Engagement Solutions Market report?

Ans: The Applications covered in the Digital Customer Experience and Engagement Solutions Market report are Bank, Insurance, Manufacturing, Public Sector, Telecommunications, Utilities, Retail and Wholesale, Transport, Others

What are the Type segmentation covered in the Digital Customer Experience and Engagement Solutions Market report?

Ans: The Types covered in the Digital Customer Experience and Engagement Solutions Market report are Business to Business (B2B), Business to Consumer (B2C), Business to Business to Consumer (B2B2C)

Recommended Reports

Digital Experience Platforms

Banking Digital Solutions

Customer Engagement Tools

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Digital Customer Experience and Engagement Solutions Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Business to Business (B2B)

1.2.3 Business to Consumer (B2C)

1.2.4 Business to Business to Consumer (B2B2C)

1.3 Market by Application

1.3.1 Global Digital Customer Experience and Engagement Solutions Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Bank

1.3.3 Insurance

1.3.4 Manufacturing

1.3.5 Public Sector

1.3.6 Telecommunications

1.3.7 Utilities

1.3.8 Retail and Wholesale

1.3.9 Transport

1.3.10 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Digital Customer Experience and Engagement Solutions Market Perspective (2020-2031)

2.2 Global Digital Customer Experience and Engagement Solutions Growth Trends by Region

2.2.1 Global Digital Customer Experience and Engagement Solutions Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Digital Customer Experience and Engagement Solutions Historic Market Size by Region (2020-2025)

2.2.3 Digital Customer Experience and Engagement Solutions Forecasted Market Size by Region (2026-2031)

2.3 Digital Customer Experience and Engagement Solutions Market Dynamics

2.3.1 Digital Customer Experience and Engagement Solutions Industry Trends

2.3.2 Digital Customer Experience and Engagement Solutions Market Drivers

2.3.3 Digital Customer Experience and Engagement Solutions Market Challenges

2.3.4 Digital Customer Experience and Engagement Solutions Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Digital Customer Experience and Engagement Solutions Players by Revenue

3.1.1 Global Top Digital Customer Experience and Engagement Solutions Players by Revenue (2020-2025)

3.1.2 Global Digital Customer Experience and Engagement Solutions Revenue Market Share by Players (2020-2025)

3.2 Global Digital Customer Experience and Engagement Solutions Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Digital Customer Experience and Engagement Solutions Revenue

3.4 Global Digital Customer Experience and Engagement Solutions Market Concentration Ratio

3.4.1 Global Digital Customer Experience and Engagement Solutions Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Digital Customer Experience and Engagement Solutions Revenue in 2024

3.5 Global Key Players of Digital Customer Experience and Engagement Solutions Head office and Area Served

3.6 Global Key Players of Digital Customer Experience and Engagement Solutions, Product and Application

3.7 Global Key Players of Digital Customer Experience and Engagement Solutions, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Digital Customer Experience and Engagement Solutions Breakdown Data by Type

4.1 Global Digital Customer Experience and Engagement Solutions Historic Market Size by Type (2020-2025)

4.2 Global Digital Customer Experience and Engagement Solutions Forecasted Market Size by Type (2026-2031)

5 Digital Customer Experience and Engagement Solutions Breakdown Data by Application

5.1 Global Digital Customer Experience and Engagement Solutions Historic Market Size by Application (2020-2025)

5.2 Global Digital Customer Experience and Engagement Solutions Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Digital Customer Experience and Engagement Solutions Market Size (2020-2031)

6.2 North America Digital Customer Experience and Engagement Solutions Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Digital Customer Experience and Engagement Solutions Market Size by Country (2020-2025)

6.4 North America Digital Customer Experience and Engagement Solutions Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Digital Customer Experience and Engagement Solutions Market Size (2020-2031)

7.2 Europe Digital Customer Experience and Engagement Solutions Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Digital Customer Experience and Engagement Solutions Market Size by Country (2020-2025)

7.4 Europe Digital Customer Experience and Engagement Solutions Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Digital Customer Experience and Engagement Solutions Market Size (2020-2031)

8.2 Asia-Pacific Digital Customer Experience and Engagement Solutions Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Digital Customer Experience and Engagement Solutions Market Size by Region (2020-2025)

8.4 Asia-Pacific Digital Customer Experience and Engagement Solutions Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Digital Customer Experience and Engagement Solutions Market Size (2020-2031)

9.2 Latin America Digital Customer Experience and Engagement Solutions Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Digital Customer Experience and Engagement Solutions Market Size by Country (2020-2025)

9.4 Latin America Digital Customer Experience and Engagement Solutions Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Digital Customer Experience and Engagement Solutions Market Size (2020-2031)

10.2 Middle East & Africa Digital Customer Experience and Engagement Solutions Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Digital Customer Experience and Engagement Solutions Market Size by Country (2020-2025)

10.4 Middle East & Africa Digital Customer Experience and Engagement Solutions Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Accenture

11.1.1 Accenture Company Details

11.1.2 Accenture Business Overview

11.1.3 Accenture Digital Customer Experience and Engagement Solutions Introduction

11.1.4 Accenture Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.1.5 Accenture Recent Development

11.2 Capgemini

11.2.1 Capgemini Company Details

11.2.2 Capgemini Business Overview

11.2.3 Capgemini Digital Customer Experience and Engagement Solutions Introduction

11.2.4 Capgemini Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.2.5 Capgemini Recent Development

11.3 Cognizant

11.3.1 Cognizant Company Details

11.3.2 Cognizant Business Overview

11.3.3 Cognizant Digital Customer Experience and Engagement Solutions Introduction

11.3.4 Cognizant Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.3.5 Cognizant Recent Development

11.4 IBM Corporation

11.4.1 IBM Corporation Company Details

11.4.2 IBM Corporation Business Overview

11.4.3 IBM Corporation Digital Customer Experience and Engagement Solutions Introduction

11.4.4 IBM Corporation Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.4.5 IBM Corporation Recent Development

11.5 Liferay

11.5.1 Liferay Company Details

11.5.2 Liferay Business Overview

11.5.3 Liferay Digital Customer Experience and Engagement Solutions Introduction

11.5.4 Liferay Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.5.5 Liferay Recent Development

11.6 MEGA International

11.6.1 MEGA International Company Details

11.6.2 MEGA International Business Overview

11.6.3 MEGA International Digital Customer Experience and Engagement Solutions Introduction

11.6.4 MEGA International Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.6.5 MEGA International Recent Development

11.7 Orange Business Services

11.7.1 Orange Business Services Company Details

11.7.2 Orange Business Services Business Overview

11.7.3 Orange Business Services Digital Customer Experience and Engagement Solutions Introduction

11.7.4 Orange Business Services Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.7.5 Orange Business Services Recent Development

11.8 Tietoevry Corporation

11.8.1 Tietoevry Corporation Company Details

11.8.2 Tietoevry Corporation Business Overview

11.8.3 Tietoevry Corporation Digital Customer Experience and Engagement Solutions Introduction

11.8.4 Tietoevry Corporation Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.8.5 Tietoevry Corporation Recent Development

11.9 SAS Institute

11.9.1 SAS Institute Company Details

11.9.2 SAS Institute Business Overview

11.9.3 SAS Institute Digital Customer Experience and Engagement Solutions Introduction

11.9.4 SAS Institute Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.9.5 SAS Institute Recent Development

11.10 KOFAX

11.10.1 KOFAX Company Details

11.10.2 KOFAX Business Overview

11.10.3 KOFAX Digital Customer Experience and Engagement Solutions Introduction

11.10.4 KOFAX Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.10.5 KOFAX Recent Development

11.11 NCR Corporation

11.11.1 NCR Corporation Company Details

11.11.2 NCR Corporation Business Overview

11.11.3 NCR Corporation Digital Customer Experience and Engagement Solutions Introduction

11.11.4 NCR Corporation Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.11.5 NCR Corporation Recent Development

11.12 Tata Consultancy Services

11.12.1 Tata Consultancy Services Company Details

11.12.2 Tata Consultancy Services Business Overview

11.12.3 Tata Consultancy Services Digital Customer Experience and Engagement Solutions Introduction

11.12.4 Tata Consultancy Services Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.12.5 Tata Consultancy Services Recent Development

11.13 Zendesk

11.13.1 Zendesk Company Details

11.13.2 Zendesk Business Overview

11.13.3 Zendesk Digital Customer Experience and Engagement Solutions Introduction

11.13.4 Zendesk Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025)

11.13.5 Zendesk Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Accenture Plc

Capgemini S A

Cognizant

IBM Corporation

LIFERAY INC

MEGA International

Orange Business Services

Tietoevry Corporation

SAS Institute

Kofax

NCR Corporation

Tata Consultancy Services

Zendesk

List of Tables

Table 1. Global Digital Customer Experience and Engagement Solutions Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Business to Business (B2B)

Table 3. Key Players of Business to Consumer (B2C)

Table 4. Key Players of Business to Business to Consumer (B2B2C)

Table 5. Global Digital Customer Experience and Engagement Solutions Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Digital Customer Experience and Engagement Solutions Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 7. Global Digital Customer Experience and Engagement Solutions Market Size by Region (2020-2025) & (US$ Million)

Table 8. Global Digital Customer Experience and Engagement Solutions Market Share by Region (2020-2025)

Table 9. Global Digital Customer Experience and Engagement Solutions Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 10. Global Digital Customer Experience and Engagement Solutions Market Share by Region (2026-2031)

Table 11. Digital Customer Experience and Engagement Solutions Market Trends

Table 12. Digital Customer Experience and Engagement Solutions Market Drivers

Table 13. Digital Customer Experience and Engagement Solutions Market Challenges

Table 14. Digital Customer Experience and Engagement Solutions Market Restraints

Table 15. Global Digital Customer Experience and Engagement Solutions Revenue by Players (2020-2025) & (US$ Million)

Table 16. Global Digital Customer Experience and Engagement Solutions Market Share by Players (2020-2025)

Table 17. Global Top Digital Customer Experience and Engagement Solutions Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Experience and Engagement Solutions as of 2024)

Table 18. Ranking of Global Top Digital Customer Experience and Engagement Solutions Companies by Revenue (US$ Million) in 2024

Table 19. Global 5 Largest Players Market Share by Digital Customer Experience and Engagement Solutions Revenue (CR5 and HHI) & (2020-2025)

Table 20. Global Key Players of Digital Customer Experience and Engagement Solutions, Headquarters and Area Served

Table 21. Global Key Players of Digital Customer Experience and Engagement Solutions, Product and Application

Table 22. Global Key Players of Digital Customer Experience and Engagement Solutions, Date of Enter into This Industry

Table 23. Mergers & Acquisitions, Expansion Plans

Table 24. Global Digital Customer Experience and Engagement Solutions Market Size by Type (2020-2025) & (US$ Million)

Table 25. Global Digital Customer Experience and Engagement Solutions Revenue Market Share by Type (2020-2025)

Table 26. Global Digital Customer Experience and Engagement Solutions Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 27. Global Digital Customer Experience and Engagement Solutions Revenue Market Share by Type (2026-2031)

Table 28. Global Digital Customer Experience and Engagement Solutions Market Size by Application (2020-2025) & (US$ Million)

Table 29. Global Digital Customer Experience and Engagement Solutions Revenue Market Share by Application (2020-2025)

Table 30. Global Digital Customer Experience and Engagement Solutions Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 31. Global Digital Customer Experience and Engagement Solutions Revenue Market Share by Application (2026-2031)

Table 32. North America Digital Customer Experience and Engagement Solutions Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 33. North America Digital Customer Experience and Engagement Solutions Market Size by Country (2020-2025) & (US$ Million)

Table 34. North America Digital Customer Experience and Engagement Solutions Market Size by Country (2026-2031) & (US$ Million)

Table 35. Europe Digital Customer Experience and Engagement Solutions Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 36. Europe Digital Customer Experience and Engagement Solutions Market Size by Country (2020-2025) & (US$ Million)

Table 37. Europe Digital Customer Experience and Engagement Solutions Market Size by Country (2026-2031) & (US$ Million)

Table 38. Asia-Pacific Digital Customer Experience and Engagement Solutions Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 39. Asia-Pacific Digital Customer Experience and Engagement Solutions Market Size by Region (2020-2025) & (US$ Million)

Table 40. Asia-Pacific Digital Customer Experience and Engagement Solutions Market Size by Region (2026-2031) & (US$ Million)

Table 41. Latin America Digital Customer Experience and Engagement Solutions Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 42. Latin America Digital Customer Experience and Engagement Solutions Market Size by Country (2020-2025) & (US$ Million)

Table 43. Latin America Digital Customer Experience and Engagement Solutions Market Size by Country (2026-2031) & (US$ Million)

Table 44. Middle East & Africa Digital Customer Experience and Engagement Solutions Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 45. Middle East & Africa Digital Customer Experience and Engagement Solutions Market Size by Country (2020-2025) & (US$ Million)

Table 46. Middle East & Africa Digital Customer Experience and Engagement Solutions Market Size by Country (2026-2031) & (US$ Million)

Table 47. Accenture Company Details

Table 48. Accenture Business Overview

Table 49. Accenture Digital Customer Experience and Engagement Solutions Product

Table 50. Accenture Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 51. Accenture Recent Development

Table 52. Capgemini Company Details

Table 53. Capgemini Business Overview

Table 54. Capgemini Digital Customer Experience and Engagement Solutions Product

Table 55. Capgemini Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 56. Capgemini Recent Development

Table 57. Cognizant Company Details

Table 58. Cognizant Business Overview

Table 59. Cognizant Digital Customer Experience and Engagement Solutions Product

Table 60. Cognizant Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 61. Cognizant Recent Development

Table 62. IBM Corporation Company Details

Table 63. IBM Corporation Business Overview

Table 64. IBM Corporation Digital Customer Experience and Engagement Solutions Product

Table 65. IBM Corporation Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 66. IBM Corporation Recent Development

Table 67. Liferay Company Details

Table 68. Liferay Business Overview

Table 69. Liferay Digital Customer Experience and Engagement Solutions Product

Table 70. Liferay Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 71. Liferay Recent Development

Table 72. MEGA International Company Details

Table 73. MEGA International Business Overview

Table 74. MEGA International Digital Customer Experience and Engagement Solutions Product

Table 75. MEGA International Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 76. MEGA International Recent Development

Table 77. Orange Business Services Company Details

Table 78. Orange Business Services Business Overview

Table 79. Orange Business Services Digital Customer Experience and Engagement Solutions Product

Table 80. Orange Business Services Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 81. Orange Business Services Recent Development

Table 82. Tietoevry Corporation Company Details

Table 83. Tietoevry Corporation Business Overview

Table 84. Tietoevry Corporation Digital Customer Experience and Engagement Solutions Product

Table 85. Tietoevry Corporation Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 86. Tietoevry Corporation Recent Development

Table 87. SAS Institute Company Details

Table 88. SAS Institute Business Overview

Table 89. SAS Institute Digital Customer Experience and Engagement Solutions Product

Table 90. SAS Institute Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 91. SAS Institute Recent Development

Table 92. KOFAX Company Details

Table 93. KOFAX Business Overview

Table 94. KOFAX Digital Customer Experience and Engagement Solutions Product

Table 95. KOFAX Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 96. KOFAX Recent Development

Table 97. NCR Corporation Company Details

Table 98. NCR Corporation Business Overview

Table 99. NCR Corporation Digital Customer Experience and Engagement Solutions Product

Table 100. NCR Corporation Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 101. NCR Corporation Recent Development

Table 102. Tata Consultancy Services Company Details

Table 103. Tata Consultancy Services Business Overview

Table 104. Tata Consultancy Services Digital Customer Experience and Engagement Solutions Product

Table 105. Tata Consultancy Services Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 106. Tata Consultancy Services Recent Development

Table 107. Zendesk Company Details

Table 108. Zendesk Business Overview

Table 109. Zendesk Digital Customer Experience and Engagement Solutions Product

Table 110. Zendesk Revenue in Digital Customer Experience and Engagement Solutions Business (2020-2025) & (US$ Million)

Table 111. Zendesk Recent Development

Table 112. Research Programs/Design for This Report

Table 113. Key Data Information from Secondary Sources

Table 114. Key Data Information from Primary Sources

Table 115. Authors List of This Report

List of Figures

Figure 1. Digital Customer Experience and Engagement Solutions Picture

Figure 2. Global Digital Customer Experience and Engagement Solutions Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Digital Customer Experience and Engagement Solutions Market Share by Type: 2024 VS 2031

Figure 4. Business to Business (B2B) Features

Figure 5. Business to Consumer (B2C) Features

Figure 6. Business to Business to Consumer (B2B2C) Features

Figure 7. Global Digital Customer Experience and Engagement Solutions Market Size by Application (2020-2031) & (US$ Million)

Figure 8. Global Digital Customer Experience and Engagement Solutions Market Share by Application: 2024 VS 2031

Figure 9. Bank Case Studies

Figure 10. Insurance Case Studies

Figure 11. Manufacturing Case Studies

Figure 12. Public Sector Case Studies

Figure 13. Telecommunications Case Studies

Figure 14. Utilities Case Studies

Figure 15. Retail and Wholesale Case Studies

Figure 16. Transport Case Studies

Figure 17. Others Case Studies

Figure 18. Digital Customer Experience and Engagement Solutions Report Years Considered

Figure 19. Global Digital Customer Experience and Engagement Solutions Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 20. Global Digital Customer Experience and Engagement Solutions Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 21. Global Digital Customer Experience and Engagement Solutions Market Share by Region: 2024 VS 2031

Figure 22. Global Digital Customer Experience and Engagement Solutions Market Share by Players in 2024

Figure 23. Global Top Digital Customer Experience and Engagement Solutions Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Experience and Engagement Solutions as of 2024)

Figure 24. The Top 10 and 5 Players Market Share by Digital Customer Experience and Engagement Solutions Revenue in 2024

Figure 25. North America Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. North America Digital Customer Experience and Engagement Solutions Market Share by Country (2020-2031)

Figure 27. United States Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Canada Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Europe Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Europe Digital Customer Experience and Engagement Solutions Market Share by Country (2020-2031)

Figure 31. Germany Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. France Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. U.K. Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Italy Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Russia Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Nordic Countries Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Asia-Pacific Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Asia-Pacific Digital Customer Experience and Engagement Solutions Market Share by Region (2020-2031)

Figure 39. China Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Japan Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. South Korea Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Southeast Asia Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. India Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Australia Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Latin America Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Latin America Digital Customer Experience and Engagement Solutions Market Share by Country (2020-2031)

Figure 47. Mexico Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 48. Brazil Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. Middle East & Africa Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 50. Middle East & Africa Digital Customer Experience and Engagement Solutions Market Share by Country (2020-2031)

Figure 51. Turkey Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 52. Saudi Arabia Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 53. UAE Digital Customer Experience and Engagement Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 54. Accenture Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 55. Capgemini Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 56. Cognizant Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 57. IBM Corporation Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 58. Liferay Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 59. MEGA International Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 60. Orange Business Services Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 61. Tietoevry Corporation Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 62. SAS Institute Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 63. KOFAX Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 64. NCR Corporation Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 65. Tata Consultancy Services Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 66. Zendesk Revenue Growth Rate in Digital Customer Experience and Engagement Solutions Business (2020-2025)

Figure 67. Bottom-up and Top-down Approaches for This Report

Figure 68. Data Triangulation

Figure 69. Key Executives Interviewed

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Global Digital Customer Experience Services Market Research Report 2025

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