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Global AI in Customer Service Market Research Report 2025

Published Date: March 2025

Report Code: QYRE-Auto-4L11749

Global AI in Customer Service Market Research Report 2022

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Global AI in Customer Service Market Research Report 2025

Code: QYRE-Auto-4L11749

Report

March 2025

Pages:93

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

IBM

Ant Group

Chatra

ClickDesk

Freshworks

Huawei

Kayako

LivePerson

Olark

Provide Support

Salesforce Essentials

SnapEngage

Solvvy

Tidio

Udesk

Userlike

AI in Customer Service Market

The global market for AI in Customer Service was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China"s core artificial intelligence industry reached ¥508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China"s data center is less than 1/35 of that of the United States.

This report aims to provide a comprehensive presentation of the global market for AI in Customer Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI in Customer Service.

The AI in Customer Service market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global AI in Customer Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the AI in Customer Service companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of AI in Customer Service Market Report

Report Metric	Details
Report Name	AI in Customer Service Market
Segment by Type	On-Premise Cloud-Based
Segment by Application	Business to Business (B2B) Business to Customer (B2C) Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	IBM, Ant Group, Chatra, ClickDesk, Freshworks, Huawei, Kayako, LivePerson, Olark, Provide Support, Salesforce Essentials, SnapEngage, Solvvy, Tidio, Udesk, Userlike
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of AI in Customer Service company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

What is the AI in Customer Service Market share by region?

Ans: According to data from the China Academy of Information and Communications Technology, the scale of China"s core artificial intelligence industry reached ¥508 billion in 2022, a year-on-year increase of 18%.

Who are the main players in the AI in Customer Service Market report?

Ans: The main players in the AI in Customer Service Market are IBM, Ant Group, Chatra, ClickDesk, Freshworks, Huawei, Kayako, LivePerson, Olark, Provide Support, Salesforce Essentials, SnapEngage, Solvvy, Tidio, Udesk, Userlike

What are the Application segmentation covered in the AI in Customer Service Market report?

Ans: The Applications covered in the AI in Customer Service Market report are Business to Business (B2B), Business to Customer (B2C), Others

What are the Type segmentation covered in the AI in Customer Service Market report?

Ans: The Types covered in the AI in Customer Service Market report are On-Premise, Cloud-Based

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1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global AI in Customer Service Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 On-Premise

1.2.3 Cloud-Based

1.3 Market by Application

1.3.1 Global AI in Customer Service Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Business to Business (B2B)

1.3.3 Business to Customer (B2C)

1.3.4 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global AI in Customer Service Market Perspective (2020-2031)

2.2 Global AI in Customer Service Growth Trends by Region

2.2.1 Global AI in Customer Service Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 AI in Customer Service Historic Market Size by Region (2020-2025)

2.2.3 AI in Customer Service Forecasted Market Size by Region (2026-2031)

2.3 AI in Customer Service Market Dynamics

2.3.1 AI in Customer Service Industry Trends

2.3.2 AI in Customer Service Market Drivers

2.3.3 AI in Customer Service Market Challenges

2.3.4 AI in Customer Service Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top AI in Customer Service Players by Revenue

3.1.1 Global Top AI in Customer Service Players by Revenue (2020-2025)

3.1.2 Global AI in Customer Service Revenue Market Share by Players (2020-2025)

3.2 Global AI in Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by AI in Customer Service Revenue

3.4 Global AI in Customer Service Market Concentration Ratio

3.4.1 Global AI in Customer Service Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by AI in Customer Service Revenue in 2024

3.5 Global Key Players of AI in Customer Service Head office and Area Served

3.6 Global Key Players of AI in Customer Service, Product and Application

3.7 Global Key Players of AI in Customer Service, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 AI in Customer Service Breakdown Data by Type

4.1 Global AI in Customer Service Historic Market Size by Type (2020-2025)

4.2 Global AI in Customer Service Forecasted Market Size by Type (2026-2031)

5 AI in Customer Service Breakdown Data by Application

5.1 Global AI in Customer Service Historic Market Size by Application (2020-2025)

5.2 Global AI in Customer Service Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America AI in Customer Service Market Size (2020-2031)

6.2 North America AI in Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America AI in Customer Service Market Size by Country (2020-2025)

6.4 North America AI in Customer Service Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe AI in Customer Service Market Size (2020-2031)

7.2 Europe AI in Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe AI in Customer Service Market Size by Country (2020-2025)

7.4 Europe AI in Customer Service Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific AI in Customer Service Market Size (2020-2031)

8.2 Asia-Pacific AI in Customer Service Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific AI in Customer Service Market Size by Region (2020-2025)

8.4 Asia-Pacific AI in Customer Service Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America AI in Customer Service Market Size (2020-2031)

9.2 Latin America AI in Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America AI in Customer Service Market Size by Country (2020-2025)

9.4 Latin America AI in Customer Service Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa AI in Customer Service Market Size (2020-2031)

10.2 Middle East & Africa AI in Customer Service Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa AI in Customer Service Market Size by Country (2020-2025)

10.4 Middle East & Africa AI in Customer Service Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 IBM

11.1.1 IBM Company Details

11.1.2 IBM Business Overview

11.1.3 IBM AI in Customer Service Introduction

11.1.4 IBM Revenue in AI in Customer Service Business (2020-2025)

11.1.5 IBM Recent Development

11.2 Ant Group

11.2.1 Ant Group Company Details

11.2.2 Ant Group Business Overview

11.2.3 Ant Group AI in Customer Service Introduction

11.2.4 Ant Group Revenue in AI in Customer Service Business (2020-2025)

11.2.5 Ant Group Recent Development

11.3 Chatra

11.3.1 Chatra Company Details

11.3.2 Chatra Business Overview

11.3.3 Chatra AI in Customer Service Introduction

11.3.4 Chatra Revenue in AI in Customer Service Business (2020-2025)

11.3.5 Chatra Recent Development

11.4 ClickDesk

11.4.1 ClickDesk Company Details

11.4.2 ClickDesk Business Overview

11.4.3 ClickDesk AI in Customer Service Introduction

11.4.4 ClickDesk Revenue in AI in Customer Service Business (2020-2025)

11.4.5 ClickDesk Recent Development

11.5 Freshworks

11.5.1 Freshworks Company Details

11.5.2 Freshworks Business Overview

11.5.3 Freshworks AI in Customer Service Introduction

11.5.4 Freshworks Revenue in AI in Customer Service Business (2020-2025)

11.5.5 Freshworks Recent Development

11.6 Huawei

11.6.1 Huawei Company Details

11.6.2 Huawei Business Overview

11.6.3 Huawei AI in Customer Service Introduction

11.6.4 Huawei Revenue in AI in Customer Service Business (2020-2025)

11.6.5 Huawei Recent Development

11.7 Kayako

11.7.1 Kayako Company Details

11.7.2 Kayako Business Overview

11.7.3 Kayako AI in Customer Service Introduction

11.7.4 Kayako Revenue in AI in Customer Service Business (2020-2025)

11.7.5 Kayako Recent Development

11.8 LivePerson

11.8.1 LivePerson Company Details

11.8.2 LivePerson Business Overview

11.8.3 LivePerson AI in Customer Service Introduction

11.8.4 LivePerson Revenue in AI in Customer Service Business (2020-2025)

11.8.5 LivePerson Recent Development

11.9 Olark

11.9.1 Olark Company Details

11.9.2 Olark Business Overview

11.9.3 Olark AI in Customer Service Introduction

11.9.4 Olark Revenue in AI in Customer Service Business (2020-2025)

11.9.5 Olark Recent Development

11.10 Provide Support

11.10.1 Provide Support Company Details

11.10.2 Provide Support Business Overview

11.10.3 Provide Support AI in Customer Service Introduction

11.10.4 Provide Support Revenue in AI in Customer Service Business (2020-2025)

11.10.5 Provide Support Recent Development

11.11 Salesforce Essentials

11.11.1 Salesforce Essentials Company Details

11.11.2 Salesforce Essentials Business Overview

11.11.3 Salesforce Essentials AI in Customer Service Introduction

11.11.4 Salesforce Essentials Revenue in AI in Customer Service Business (2020-2025)

11.11.5 Salesforce Essentials Recent Development

11.12 SnapEngage

11.12.1 SnapEngage Company Details

11.12.2 SnapEngage Business Overview

11.12.3 SnapEngage AI in Customer Service Introduction

11.12.4 SnapEngage Revenue in AI in Customer Service Business (2020-2025)

11.12.5 SnapEngage Recent Development

11.13 Solvvy

11.13.1 Solvvy Company Details

11.13.2 Solvvy Business Overview

11.13.3 Solvvy AI in Customer Service Introduction

11.13.4 Solvvy Revenue in AI in Customer Service Business (2020-2025)

11.13.5 Solvvy Recent Development

11.14 Tidio

11.14.1 Tidio Company Details

11.14.2 Tidio Business Overview

11.14.3 Tidio AI in Customer Service Introduction

11.14.4 Tidio Revenue in AI in Customer Service Business (2020-2025)

11.14.5 Tidio Recent Development

11.15 Udesk

11.15.1 Udesk Company Details

11.15.2 Udesk Business Overview

11.15.3 Udesk AI in Customer Service Introduction

11.15.4 Udesk Revenue in AI in Customer Service Business (2020-2025)

11.15.5 Udesk Recent Development

11.16 Userlike

11.16.1 Userlike Company Details

11.16.2 Userlike Business Overview

11.16.3 Userlike AI in Customer Service Introduction

11.16.4 Userlike Revenue in AI in Customer Service Business (2020-2025)

11.16.5 Userlike Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

IBM

Ant Group

Chatra

ClickDesk

Freshworks

Huawei

Kayako

LivePerson

Olark

Provide Support

Salesforce Essentials

SnapEngage

Solvvy

Tidio

Udesk

Userlike

List of Tables

Table 1. Global AI in Customer Service Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of On-Premise

Table 3. Key Players of Cloud-Based

Table 4. Global AI in Customer Service Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global AI in Customer Service Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global AI in Customer Service Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global AI in Customer Service Market Share by Region (2020-2025)

Table 8. Global AI in Customer Service Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global AI in Customer Service Market Share by Region (2026-2031)

Table 10. AI in Customer Service Market Trends

Table 11. AI in Customer Service Market Drivers

Table 12. AI in Customer Service Market Challenges

Table 13. AI in Customer Service Market Restraints

Table 14. Global AI in Customer Service Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global AI in Customer Service Market Share by Players (2020-2025)

Table 16. Global Top AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in Customer Service as of 2024)

Table 17. Ranking of Global Top AI in Customer Service Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by AI in Customer Service Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of AI in Customer Service, Headquarters and Area Served

Table 20. Global Key Players of AI in Customer Service, Product and Application

Table 21. Global Key Players of AI in Customer Service, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global AI in Customer Service Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global AI in Customer Service Revenue Market Share by Type (2020-2025)

Table 25. Global AI in Customer Service Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global AI in Customer Service Revenue Market Share by Type (2026-2031)

Table 27. Global AI in Customer Service Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global AI in Customer Service Revenue Market Share by Application (2020-2025)

Table 29. Global AI in Customer Service Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global AI in Customer Service Revenue Market Share by Application (2026-2031)

Table 31. North America AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America AI in Customer Service Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America AI in Customer Service Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe AI in Customer Service Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe AI in Customer Service Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific AI in Customer Service Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific AI in Customer Service Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific AI in Customer Service Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America AI in Customer Service Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America AI in Customer Service Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa AI in Customer Service Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa AI in Customer Service Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa AI in Customer Service Market Size by Country (2026-2031) & (US$ Million)

Table 46. IBM Company Details

Table 47. IBM Business Overview

Table 48. IBM AI in Customer Service Product

Table 49. IBM Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 50. IBM Recent Development

Table 51. Ant Group Company Details

Table 52. Ant Group Business Overview

Table 53. Ant Group AI in Customer Service Product

Table 54. Ant Group Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 55. Ant Group Recent Development

Table 56. Chatra Company Details

Table 57. Chatra Business Overview

Table 58. Chatra AI in Customer Service Product

Table 59. Chatra Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 60. Chatra Recent Development

Table 61. ClickDesk Company Details

Table 62. ClickDesk Business Overview

Table 63. ClickDesk AI in Customer Service Product

Table 64. ClickDesk Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 65. ClickDesk Recent Development

Table 66. Freshworks Company Details

Table 67. Freshworks Business Overview

Table 68. Freshworks AI in Customer Service Product

Table 69. Freshworks Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 70. Freshworks Recent Development

Table 71. Huawei Company Details

Table 72. Huawei Business Overview

Table 73. Huawei AI in Customer Service Product

Table 74. Huawei Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 75. Huawei Recent Development

Table 76. Kayako Company Details

Table 77. Kayako Business Overview

Table 78. Kayako AI in Customer Service Product

Table 79. Kayako Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 80. Kayako Recent Development

Table 81. LivePerson Company Details

Table 82. LivePerson Business Overview

Table 83. LivePerson AI in Customer Service Product

Table 84. LivePerson Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 85. LivePerson Recent Development

Table 86. Olark Company Details

Table 87. Olark Business Overview

Table 88. Olark AI in Customer Service Product

Table 89. Olark Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 90. Olark Recent Development

Table 91. Provide Support Company Details

Table 92. Provide Support Business Overview

Table 93. Provide Support AI in Customer Service Product

Table 94. Provide Support Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 95. Provide Support Recent Development

Table 96. Salesforce Essentials Company Details

Table 97. Salesforce Essentials Business Overview

Table 98. Salesforce Essentials AI in Customer Service Product

Table 99. Salesforce Essentials Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 100. Salesforce Essentials Recent Development

Table 101. SnapEngage Company Details

Table 102. SnapEngage Business Overview

Table 103. SnapEngage AI in Customer Service Product

Table 104. SnapEngage Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 105. SnapEngage Recent Development

Table 106. Solvvy Company Details

Table 107. Solvvy Business Overview

Table 108. Solvvy AI in Customer Service Product

Table 109. Solvvy Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 110. Solvvy Recent Development

Table 111. Tidio Company Details

Table 112. Tidio Business Overview

Table 113. Tidio AI in Customer Service Product

Table 114. Tidio Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 115. Tidio Recent Development

Table 116. Udesk Company Details

Table 117. Udesk Business Overview

Table 118. Udesk AI in Customer Service Product

Table 119. Udesk Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 120. Udesk Recent Development

Table 121. Userlike Company Details

Table 122. Userlike Business Overview

Table 123. Userlike AI in Customer Service Product

Table 124. Userlike Revenue in AI in Customer Service Business (2020-2025) & (US$ Million)

Table 125. Userlike Recent Development

Table 126. Research Programs/Design for This Report

Table 127. Key Data Information from Secondary Sources

Table 128. Key Data Information from Primary Sources

Table 129. Authors List of This Report

List of Figures

Figure 1. AI in Customer Service Picture

Figure 2. Global AI in Customer Service Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global AI in Customer Service Market Share by Type: 2024 VS 2031

Figure 4. On-Premise Features

Figure 5. Cloud-Based Features

Figure 6. Global AI in Customer Service Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global AI in Customer Service Market Share by Application: 2024 VS 2031

Figure 8. Business to Business (B2B) Case Studies

Figure 9. Business to Customer (B2C) Case Studies

Figure 10. Others Case Studies

Figure 11. AI in Customer Service Report Years Considered

Figure 12. Global AI in Customer Service Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 13. Global AI in Customer Service Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 14. Global AI in Customer Service Market Share by Region: 2024 VS 2031

Figure 15. Global AI in Customer Service Market Share by Players in 2024

Figure 16. Global Top AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in Customer Service as of 2024)

Figure 17. The Top 10 and 5 Players Market Share by AI in Customer Service Revenue in 2024

Figure 18. North America AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 19. North America AI in Customer Service Market Share by Country (2020-2031)

Figure 20. United States AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. Canada AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. Europe AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 23. Europe AI in Customer Service Market Share by Country (2020-2031)

Figure 24. Germany AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. France AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. U.K. AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. Italy AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Russia AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Nordic Countries AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Asia-Pacific AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Asia-Pacific AI in Customer Service Market Share by Region (2020-2031)

Figure 32. China AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Japan AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. South Korea AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Southeast Asia AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. India AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Australia AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Latin America AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. Latin America AI in Customer Service Market Share by Country (2020-2031)

Figure 40. Mexico AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Brazil AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Middle East & Africa AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. Middle East & Africa AI in Customer Service Market Share by Country (2020-2031)

Figure 44. Turkey AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Saudi Arabia AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. UAE AI in Customer Service Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 47. IBM Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 48. Ant Group Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 49. Chatra Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 50. ClickDesk Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 51. Freshworks Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 52. Huawei Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 53. Kayako Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 54. LivePerson Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 55. Olark Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 56. Provide Support Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 57. Salesforce Essentials Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 58. SnapEngage Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 59. Solvvy Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 60. Tidio Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 61. Udesk Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 62. Userlike Revenue Growth Rate in AI in Customer Service Business (2020-2025)

Figure 63. Bottom-up and Top-down Approaches for This Report

Figure 64. Data Triangulation

Figure 65. Key Executives Interviewed

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