Global Call Centre Market Research Report 2023

Call Centre Market

According to QYResearch’s new survey, global Call Centre market is projected to reach US$ million in 2029, increasing from US$ million in 2022, with the CAGR of % during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Call Centre market research.

In China market, BPO call center is dominant in the industry of call center. Key suppliers of BPO call center in China include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc and Concentrix, etc. Top 3 giants gain a share around 12%.

In terms of application, government and public, telecom, IT and e-commerce, logistic and finance are main downstream markets.

With a huge demand from downstream markets, a deeper digitalization and the development of AI, call center is expected to gain an optimistic prospect.

Report Scope

This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Call Centre market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

Scope of Call Centre Market Report

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Call Centre Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 BPO Call Centre

1.2.3 Internal Call Centre

1.3 Market by Application

1.3.1 Global Call Centre Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Finance

1.3.3 Telecom

1.3.4 IT and E-commerce

1.3.5 Logistic

1.3.6 Government and Public

1.3.7 Other

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Call Centre Market Perspective (2018-2029)

2.2 Call Centre Growth Trends by Region

2.2.1 Global Call Centre Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Call Centre Historic Market Size by Region (2018-2023)

2.2.3 Call Centre Forecasted Market Size by Region (2024-2029)

2.3 Call Centre Market Dynamics

2.3.1 Call Centre Industry Trends

2.3.2 Call Centre Market Drivers

2.3.3 Call Centre Market Challenges

2.3.4 Call Centre Market Restraints

3.1 Global Top Call Centre Players by Revenue

3.1.1 Global Top Call Centre Players by Revenue (2018-2023)

3.1.2 Global Call Centre Revenue Market Share by Players (2018-2023)

3.2 Global Call Centre Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Call Centre Revenue

3.4 Global Call Centre Market Concentration Ratio

3.4.1 Global Call Centre Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Call Centre Revenue in 2022

3.5 Call Centre Key Players Head office and Area Served

3.6 Key Players Call Centre Product Solution and Service

3.7 Date of Enter into Call Centre Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Call Centre Historic Market Size by Type (2018-2023)

4.2 Global Call Centre Forecasted Market Size by Type (2024-2029)

5.1 Global Call Centre Historic Market Size by Application (2018-2023)

5.2 Global Call Centre Forecasted Market Size by Application (2024-2029)

6.1 North America Call Centre Market Size (2018-2029)

6.2 North America Call Centre Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Call Centre Market Size by Country (2018-2023)

6.4 North America Call Centre Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Call Centre Market Size (2018-2029)

7.2 Europe Call Centre Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Call Centre Market Size by Country (2018-2023)

7.4 Europe Call Centre Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Call Centre Market Size (2018-2029)

8.2 Asia-Pacific Call Centre Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Call Centre Market Size by Region (2018-2023)

8.4 Asia-Pacific Call Centre Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Call Centre Market Size (2018-2029)

9.2 Latin America Call Centre Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Call Centre Market Size by Country (2018-2023)

9.4 Latin America Call Centre Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Call Centre Market Size (2018-2029)

10.2 Middle East & Africa Call Centre Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Call Centre Market Size by Country (2018-2023)

10.4 Middle East & Africa Call Centre Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 PCCW Limited

11.1.1 PCCW Limited Company Detail

11.1.2 PCCW Limited Business Overview

11.1.3 PCCW Limited Call Centre Introduction

11.1.4 PCCW Limited Revenue in Call Centre Business (2018-2023)

11.1.5 PCCW Limited Recent Development

11.2 China Customer Relations Centers

11.2.1 China Customer Relations Centers Company Detail

11.2.2 China Customer Relations Centers Business Overview

11.2.3 China Customer Relations Centers Call Centre Introduction

11.2.4 China Customer Relations Centers Revenue in Call Centre Business (2018-2023)

11.2.5 China Customer Relations Centers Recent Development

11.3 Honglian Jiuwu

11.3.1 Honglian Jiuwu Company Detail

11.3.2 Honglian Jiuwu Business Overview

11.3.3 Honglian Jiuwu Call Centre Introduction

11.3.4 Honglian Jiuwu Revenue in Call Centre Business (2018-2023)

11.3.5 Honglian Jiuwu Recent Development

11.4 Asiainfo Inc

11.4.1 Asiainfo Inc Company Detail

11.4.2 Asiainfo Inc Business Overview

11.4.3 Asiainfo Inc Call Centre Introduction

11.4.4 Asiainfo Inc Revenue in Call Centre Business (2018-2023)

11.4.5 Asiainfo Inc Recent Development

11.5 JIANG SU Yuanyang DATA Processing Co., Ltd.

11.5.1 JIANG SU Yuanyang DATA Processing Co., Ltd. Company Detail

11.5.2 JIANG SU Yuanyang DATA Processing Co., Ltd. Business Overview

11.5.3 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Introduction

11.5.4 JIANG SU Yuanyang DATA Processing Co., Ltd. Revenue in Call Centre Business (2018-2023)

11.5.5 JIANG SU Yuanyang DATA Processing Co., Ltd. Recent Development

11.6 Concentrix

11.6.1 Concentrix Company Detail

11.6.2 Concentrix Business Overview

11.6.3 Concentrix Call Centre Introduction

11.6.4 Concentrix Revenue in Call Centre Business (2018-2023)

11.6.5 Concentrix Recent Development

11.7 Teleperformance

11.7.1 Teleperformance Company Detail

11.7.2 Teleperformance Business Overview

11.7.3 Teleperformance Call Centre Introduction

11.7.4 Teleperformance Revenue in Call Centre Business (2018-2023)

11.7.5 Teleperformance Recent Development

11.8 VXI Co.,Ltd.

11.8.1 VXI Co.,Ltd. Company Detail

11.8.2 VXI Co.,Ltd. Business Overview

11.8.3 VXI Co.,Ltd. Call Centre Introduction

11.8.4 VXI Co.,Ltd. Revenue in Call Centre Business (2018-2023)

11.8.5 VXI Co.,Ltd. Recent Development

11.9 iSoftStone Information Technology(Group)Co.,Ltd.

11.9.1 iSoftStone Information Technology(Group)Co.,Ltd. Company Detail

11.9.2 iSoftStone Information Technology(Group)Co.,Ltd. Business Overview

11.9.3 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Introduction

11.9.4 iSoftStone Information Technology(Group)Co.,Ltd. Revenue in Call Centre Business (2018-2023)

11.9.5 iSoftStone Information Technology(Group)Co.,Ltd. Recent Development

11.10 Transcosmos

11.10.1 Transcosmos Company Detail

11.10.2 Transcosmos Business Overview

11.10.3 Transcosmos Call Centre Introduction

11.10.4 Transcosmos Revenue in Call Centre Business (2018-2023)

11.10.5 Transcosmos Recent Development

11.11 QinFinance

11.11.1 QinFinance Company Detail

11.11.2 QinFinance Business Overview

11.11.3 QinFinance Call Centre Introduction

11.11.4 QinFinance Revenue in Call Centre Business (2018-2023)

11.11.5 QinFinance Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Call Centre Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of BPO Call Centre

    Table 3. Key Players of Internal Call Centre

    Table 4. Global Call Centre Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 5. Global Call Centre Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Call Centre Market Size by Region (2018-2023) & (US$ Million)

    Table 7. Global Call Centre Market Share by Region (2018-2023)

    Table 8. Global Call Centre Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 9. Global Call Centre Market Share by Region (2024-2029)

    Table 10. Call Centre Market Trends

    Table 11. Call Centre Market Drivers

    Table 12. Call Centre Market Challenges

    Table 13. Call Centre Market Restraints

    Table 14. Global Call Centre Revenue by Players (2018-2023) & (US$ Million)

    Table 15. Global Call Centre Market Share by Players (2018-2023)

    Table 16. Global Top Call Centre Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Centre as of 2022)

    Table 17. Ranking of Global Top Call Centre Companies by Revenue (US$ Million) in 2022

    Table 18. Global 5 Largest Players Market Share by Call Centre Revenue (CR5 and HHI) & (2018-2023)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Call Centre Product Solution and Service

    Table 21. Date of Enter into Call Centre Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Call Centre Market Size by Type (2018-2023) & (US$ Million)

    Table 24. Global Call Centre Revenue Market Share by Type (2018-2023)

    Table 25. Global Call Centre Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 26. Global Call Centre Revenue Market Share by Type (2024-2029)

    Table 27. Global Call Centre Market Size by Application (2018-2023) & (US$ Million)

    Table 28. Global Call Centre Revenue Market Share by Application (2018-2023)

    Table 29. Global Call Centre Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 30. Global Call Centre Revenue Market Share by Application (2024-2029)

    Table 31. North America Call Centre Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 32. North America Call Centre Market Size by Country (2018-2023) & (US$ Million)

    Table 33. North America Call Centre Market Size by Country (2024-2029) & (US$ Million)

    Table 34. Europe Call Centre Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 35. Europe Call Centre Market Size by Country (2018-2023) & (US$ Million)

    Table 36. Europe Call Centre Market Size by Country (2024-2029) & (US$ Million)

    Table 37. Asia-Pacific Call Centre Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 38. Asia-Pacific Call Centre Market Size by Region (2018-2023) & (US$ Million)

    Table 39. Asia-Pacific Call Centre Market Size by Region (2024-2029) & (US$ Million)

    Table 40. Latin America Call Centre Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 41. Latin America Call Centre Market Size by Country (2018-2023) & (US$ Million)

    Table 42. Latin America Call Centre Market Size by Country (2024-2029) & (US$ Million)

    Table 43. Middle East & Africa Call Centre Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 44. Middle East & Africa Call Centre Market Size by Country (2018-2023) & (US$ Million)

    Table 45. Middle East & Africa Call Centre Market Size by Country (2024-2029) & (US$ Million)

    Table 46. PCCW Limited Company Detail

    Table 47. PCCW Limited Business Overview

    Table 48. PCCW Limited Call Centre Product

    Table 49. PCCW Limited Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 50. PCCW Limited Recent Development

    Table 51. China Customer Relations Centers Company Detail

    Table 52. China Customer Relations Centers Business Overview

    Table 53. China Customer Relations Centers Call Centre Product

    Table 54. China Customer Relations Centers Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 55. China Customer Relations Centers Recent Development

    Table 56. Honglian Jiuwu Company Detail

    Table 57. Honglian Jiuwu Business Overview

    Table 58. Honglian Jiuwu Call Centre Product

    Table 59. Honglian Jiuwu Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 60. Honglian Jiuwu Recent Development

    Table 61. Asiainfo Inc Company Detail

    Table 62. Asiainfo Inc Business Overview

    Table 63. Asiainfo Inc Call Centre Product

    Table 64. Asiainfo Inc Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 65. Asiainfo Inc Recent Development

    Table 66. JIANG SU Yuanyang DATA Processing Co., Ltd. Company Detail

    Table 67. JIANG SU Yuanyang DATA Processing Co., Ltd. Business Overview

    Table 68. JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Product

    Table 69. JIANG SU Yuanyang DATA Processing Co., Ltd. Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 70. JIANG SU Yuanyang DATA Processing Co., Ltd. Recent Development

    Table 71. Concentrix Company Detail

    Table 72. Concentrix Business Overview

    Table 73. Concentrix Call Centre Product

    Table 74. Concentrix Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 75. Concentrix Recent Development

    Table 76. Teleperformance Company Detail

    Table 77. Teleperformance Business Overview

    Table 78. Teleperformance Call Centre Product

    Table 79. Teleperformance Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 80. Teleperformance Recent Development

    Table 81. VXI Co.,Ltd. Company Detail

    Table 82. VXI Co.,Ltd. Business Overview

    Table 83. VXI Co.,Ltd. Call Centre Product

    Table 84. VXI Co.,Ltd. Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 85. VXI Co.,Ltd. Recent Development

    Table 86. iSoftStone Information Technology(Group)Co.,Ltd. Company Detail

    Table 87. iSoftStone Information Technology(Group)Co.,Ltd. Business Overview

    Table 88. iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Product

    Table 89. iSoftStone Information Technology(Group)Co.,Ltd. Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 90. iSoftStone Information Technology(Group)Co.,Ltd. Recent Development

    Table 91. Transcosmos Company Detail

    Table 92. Transcosmos Business Overview

    Table 93. Transcosmos Call Centre Product

    Table 94. Transcosmos Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 95. Transcosmos Recent Development

    Table 96. QinFinance Company Detail

    Table 97. QinFinance Business Overview

    Table 98. QinFinance Call Centre Product

    Table 99. QinFinance Revenue in Call Centre Business (2018-2023) & (US$ Million)

    Table 100. QinFinance Recent Development

    Table 101. Research Programs/Design for This Report

    Table 102. Key Data Information from Secondary Sources

    Table 103. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Call Centre Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Call Centre Market Share by Type: 2022 VS 2029

    Figure 3. BPO Call Centre Features

    Figure 4. Internal Call Centre Features

    Figure 5. Global Call Centre Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 6. Global Call Centre Market Share by Application: 2022 VS 2029

    Figure 7. Finance Case Studies

    Figure 8. Telecom Case Studies

    Figure 9. IT and E-commerce Case Studies

    Figure 10. Logistic Case Studies

    Figure 11. Government and Public Case Studies

    Figure 12. Other Case Studies

    Figure 13. Call Centre Report Years Considered

    Figure 14. Global Call Centre Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 15. Global Call Centre Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 16. Global Call Centre Market Share by Region: 2022 VS 2029

    Figure 17. Global Call Centre Market Share by Players in 2022

    Figure 18. Global Top Call Centre Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Centre as of 2022)

    Figure 19. The Top 10 and 5 Players Market Share by Call Centre Revenue in 2022

    Figure 20. North America Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. North America Call Centre Market Share by Country (2018-2029)

    Figure 22. United States Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 23. Canada Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. Europe Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. Europe Call Centre Market Share by Country (2018-2029)

    Figure 26. Germany Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. France Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. U.K. Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Italy Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. Russia Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 31. Nordic Countries Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Asia-Pacific Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. Asia-Pacific Call Centre Market Share by Region (2018-2029)

    Figure 34. China Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. Japan Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. South Korea Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Southeast Asia Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. India Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 39. Australia Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Latin America Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Latin America Call Centre Market Share by Country (2018-2029)

    Figure 42. Mexico Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 43. Brazil Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Middle East & Africa Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Middle East & Africa Call Centre Market Share by Country (2018-2029)

    Figure 46. Turkey Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 47. Saudi Arabia Call Centre Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 48. PCCW Limited Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 49. China Customer Relations Centers Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 50. Honglian Jiuwu Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 51. Asiainfo Inc Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 52. JIANG SU Yuanyang DATA Processing Co., Ltd. Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 53. Concentrix Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 54. Teleperformance Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 55. VXI Co.,Ltd. Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 56. iSoftStone Information Technology(Group)Co.,Ltd. Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 57. Transcosmos Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 58. QinFinance Revenue Growth Rate in Call Centre Business (2018-2023)

    Figure 59. Bottom-up and Top-down Approaches for This Report

    Figure 60. Data Triangulation

    Figure 61. Key Executives Interviewed