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Global CRM Customer Engagement Center (CEC) Platform Market Research Report 2025
Published Date: July 2025
|
Report Code: QYRE-Auto-30O5820
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Global CRM Customer Engagement Center CEC Platform Market Insights Forecast to 2028
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Global CRM Customer Engagement Center (CEC) Platform Market Research Report 2025

Code: QYRE-Auto-30O5820
Report
July 2025
Pages:108
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Zoho
Zendesk
Freshworks
Salesforce
SugarCRM
Oracle
ServiceNow
Microsoft
SAP
Vtiger
eGain
Pega
Verint Systems
Astute
Creatio
Crmnext
IFS
Glia
Ameyo
Talisma
Kustomer
Eudata
Appian
Coheris
Gladly

CRM Customer Engagement Center (CEC) Platform Market

The global market for CRM Customer Engagement Center (CEC) Platform was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
North American market for CRM Customer Engagement Center (CEC) Platform is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for CRM Customer Engagement Center (CEC) Platform is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for CRM Customer Engagement Center (CEC) Platform in SMEs is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of CRM Customer Engagement Center (CEC) Platform include Zoho, Zendesk, Freshworks, Salesforce, SugarCRM, Oracle, ServiceNow, Microsoft, SAP, Vtiger, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for CRM Customer Engagement Center (CEC) Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding CRM Customer Engagement Center (CEC) Platform.
The CRM Customer Engagement Center (CEC) Platform market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global CRM Customer Engagement Center (CEC) Platform market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the CRM Customer Engagement Center (CEC) Platform companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of CRM Customer Engagement Center (CEC) Platform Market Report

Report Metric Details
Report Name CRM Customer Engagement Center (CEC) Platform Market
Segment by Type
  • Cloud Based
  • On-premises
Segment by Application
  • SMEs
  • Large Enterprises
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Zoho, Zendesk, Freshworks, Salesforce, SugarCRM, Oracle, ServiceNow, Microsoft, SAP, Vtiger, eGain, Pega, Verint Systems, Astute, Creatio, CRMNEXT, IFS, Glia, Ameyo, Talisma, Kustomer, Eudata, Appian, Coheris, Gladly
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of CRM Customer Engagement Center (CEC) Platform company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the CRM Customer Engagement Center (CEC) Platform Market report?

Ans: The main players in the CRM Customer Engagement Center (CEC) Platform Market are Zoho, Zendesk, Freshworks, Salesforce, SugarCRM, Oracle, ServiceNow, Microsoft, SAP, Vtiger, eGain, Pega, Verint Systems, Astute, Creatio, CRMNEXT, IFS, Glia, Ameyo, Talisma, Kustomer, Eudata, Appian, Coheris, Gladly

What are the Application segmentation covered in the CRM Customer Engagement Center (CEC) Platform Market report?

Ans: The Applications covered in the CRM Customer Engagement Center (CEC) Platform Market report are SMEs, Large Enterprises

What are the Type segmentation covered in the CRM Customer Engagement Center (CEC) Platform Market report?

Ans: The Types covered in the CRM Customer Engagement Center (CEC) Platform Market report are Cloud Based, On-premises

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud Based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global CRM Customer Engagement Center (CEC) Platform Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global CRM Customer Engagement Center (CEC) Platform Market Perspective (2020-2031)
2.2 Global CRM Customer Engagement Center (CEC) Platform Growth Trends by Region
2.2.1 Global CRM Customer Engagement Center (CEC) Platform Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 CRM Customer Engagement Center (CEC) Platform Historic Market Size by Region (2020-2025)
2.2.3 CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Region (2026-2031)
2.3 CRM Customer Engagement Center (CEC) Platform Market Dynamics
2.3.1 CRM Customer Engagement Center (CEC) Platform Industry Trends
2.3.2 CRM Customer Engagement Center (CEC) Platform Market Drivers
2.3.3 CRM Customer Engagement Center (CEC) Platform Market Challenges
2.3.4 CRM Customer Engagement Center (CEC) Platform Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top CRM Customer Engagement Center (CEC) Platform Players by Revenue
3.1.1 Global Top CRM Customer Engagement Center (CEC) Platform Players by Revenue (2020-2025)
3.1.2 Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Players (2020-2025)
3.2 Global CRM Customer Engagement Center (CEC) Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by CRM Customer Engagement Center (CEC) Platform Revenue
3.4 Global CRM Customer Engagement Center (CEC) Platform Market Concentration Ratio
3.4.1 Global CRM Customer Engagement Center (CEC) Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by CRM Customer Engagement Center (CEC) Platform Revenue in 2024
3.5 Global Key Players of CRM Customer Engagement Center (CEC) Platform Head office and Area Served
3.6 Global Key Players of CRM Customer Engagement Center (CEC) Platform, Product and Application
3.7 Global Key Players of CRM Customer Engagement Center (CEC) Platform, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 CRM Customer Engagement Center (CEC) Platform Breakdown Data by Type
4.1 Global CRM Customer Engagement Center (CEC) Platform Historic Market Size by Type (2020-2025)
4.2 Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Type (2026-2031)
5 CRM Customer Engagement Center (CEC) Platform Breakdown Data by Application
5.1 Global CRM Customer Engagement Center (CEC) Platform Historic Market Size by Application (2020-2025)
5.2 Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America CRM Customer Engagement Center (CEC) Platform Market Size (2020-2031)
6.2 North America CRM Customer Engagement Center (CEC) Platform Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2020-2025)
6.4 North America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe CRM Customer Engagement Center (CEC) Platform Market Size (2020-2031)
7.2 Europe CRM Customer Engagement Center (CEC) Platform Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country (2020-2025)
7.4 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size (2020-2031)
8.2 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region (2020-2025)
8.4 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America CRM Customer Engagement Center (CEC) Platform Market Size (2020-2031)
9.2 Latin America CRM Customer Engagement Center (CEC) Platform Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2020-2025)
9.4 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size (2020-2031)
10.2 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country (2020-2025)
10.4 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Zoho
11.1.1 Zoho Company Details
11.1.2 Zoho Business Overview
11.1.3 Zoho CRM Customer Engagement Center (CEC) Platform Introduction
11.1.4 Zoho Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.1.5 Zoho Recent Development
11.2 Zendesk
11.2.1 Zendesk Company Details
11.2.2 Zendesk Business Overview
11.2.3 Zendesk CRM Customer Engagement Center (CEC) Platform Introduction
11.2.4 Zendesk Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.2.5 Zendesk Recent Development
11.3 Freshworks
11.3.1 Freshworks Company Details
11.3.2 Freshworks Business Overview
11.3.3 Freshworks CRM Customer Engagement Center (CEC) Platform Introduction
11.3.4 Freshworks Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.3.5 Freshworks Recent Development
11.4 Salesforce
11.4.1 Salesforce Company Details
11.4.2 Salesforce Business Overview
11.4.3 Salesforce CRM Customer Engagement Center (CEC) Platform Introduction
11.4.4 Salesforce Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.4.5 Salesforce Recent Development
11.5 SugarCRM
11.5.1 SugarCRM Company Details
11.5.2 SugarCRM Business Overview
11.5.3 SugarCRM CRM Customer Engagement Center (CEC) Platform Introduction
11.5.4 SugarCRM Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.5.5 SugarCRM Recent Development
11.6 Oracle
11.6.1 Oracle Company Details
11.6.2 Oracle Business Overview
11.6.3 Oracle CRM Customer Engagement Center (CEC) Platform Introduction
11.6.4 Oracle Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.6.5 Oracle Recent Development
11.7 ServiceNow
11.7.1 ServiceNow Company Details
11.7.2 ServiceNow Business Overview
11.7.3 ServiceNow CRM Customer Engagement Center (CEC) Platform Introduction
11.7.4 ServiceNow Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.7.5 ServiceNow Recent Development
11.8 Microsoft
11.8.1 Microsoft Company Details
11.8.2 Microsoft Business Overview
11.8.3 Microsoft CRM Customer Engagement Center (CEC) Platform Introduction
11.8.4 Microsoft Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.8.5 Microsoft Recent Development
11.9 SAP
11.9.1 SAP Company Details
11.9.2 SAP Business Overview
11.9.3 SAP CRM Customer Engagement Center (CEC) Platform Introduction
11.9.4 SAP Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.9.5 SAP Recent Development
11.10 Vtiger
11.10.1 Vtiger Company Details
11.10.2 Vtiger Business Overview
11.10.3 Vtiger CRM Customer Engagement Center (CEC) Platform Introduction
11.10.4 Vtiger Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.10.5 Vtiger Recent Development
11.11 eGain
11.11.1 eGain Company Details
11.11.2 eGain Business Overview
11.11.3 eGain CRM Customer Engagement Center (CEC) Platform Introduction
11.11.4 eGain Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.11.5 eGain Recent Development
11.12 Pega
11.12.1 Pega Company Details
11.12.2 Pega Business Overview
11.12.3 Pega CRM Customer Engagement Center (CEC) Platform Introduction
11.12.4 Pega Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.12.5 Pega Recent Development
11.13 Verint Systems
11.13.1 Verint Systems Company Details
11.13.2 Verint Systems Business Overview
11.13.3 Verint Systems CRM Customer Engagement Center (CEC) Platform Introduction
11.13.4 Verint Systems Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.13.5 Verint Systems Recent Development
11.14 Astute
11.14.1 Astute Company Details
11.14.2 Astute Business Overview
11.14.3 Astute CRM Customer Engagement Center (CEC) Platform Introduction
11.14.4 Astute Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.14.5 Astute Recent Development
11.15 Creatio
11.15.1 Creatio Company Details
11.15.2 Creatio Business Overview
11.15.3 Creatio CRM Customer Engagement Center (CEC) Platform Introduction
11.15.4 Creatio Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.15.5 Creatio Recent Development
11.16 CRMNEXT
11.16.1 CRMNEXT Company Details
11.16.2 CRMNEXT Business Overview
11.16.3 CRMNEXT CRM Customer Engagement Center (CEC) Platform Introduction
11.16.4 CRMNEXT Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.16.5 CRMNEXT Recent Development
11.17 IFS
11.17.1 IFS Company Details
11.17.2 IFS Business Overview
11.17.3 IFS CRM Customer Engagement Center (CEC) Platform Introduction
11.17.4 IFS Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.17.5 IFS Recent Development
11.18 Glia
11.18.1 Glia Company Details
11.18.2 Glia Business Overview
11.18.3 Glia CRM Customer Engagement Center (CEC) Platform Introduction
11.18.4 Glia Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.18.5 Glia Recent Development
11.19 Ameyo
11.19.1 Ameyo Company Details
11.19.2 Ameyo Business Overview
11.19.3 Ameyo CRM Customer Engagement Center (CEC) Platform Introduction
11.19.4 Ameyo Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.19.5 Ameyo Recent Development
11.20 Talisma
11.20.1 Talisma Company Details
11.20.2 Talisma Business Overview
11.20.3 Talisma CRM Customer Engagement Center (CEC) Platform Introduction
11.20.4 Talisma Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.20.5 Talisma Recent Development
11.21 Kustomer
11.21.1 Kustomer Company Details
11.21.2 Kustomer Business Overview
11.21.3 Kustomer CRM Customer Engagement Center (CEC) Platform Introduction
11.21.4 Kustomer Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.21.5 Kustomer Recent Development
11.22 Eudata
11.22.1 Eudata Company Details
11.22.2 Eudata Business Overview
11.22.3 Eudata CRM Customer Engagement Center (CEC) Platform Introduction
11.22.4 Eudata Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.22.5 Eudata Recent Development
11.23 Appian
11.23.1 Appian Company Details
11.23.2 Appian Business Overview
11.23.3 Appian CRM Customer Engagement Center (CEC) Platform Introduction
11.23.4 Appian Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.23.5 Appian Recent Development
11.24 Coheris
11.24.1 Coheris Company Details
11.24.2 Coheris Business Overview
11.24.3 Coheris CRM Customer Engagement Center (CEC) Platform Introduction
11.24.4 Coheris Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.24.5 Coheris Recent Development
11.25 Gladly
11.25.1 Gladly Company Details
11.25.2 Gladly Business Overview
11.25.3 Gladly CRM Customer Engagement Center (CEC) Platform Introduction
11.25.4 Gladly Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
11.25.5 Gladly Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Zoho
Zendesk
Freshworks
Salesforce
SugarCRM
Oracle
ServiceNow
Microsoft
SAP
Vtiger
eGain
Pega
Verint Systems
Astute
Creatio
Crmnext
IFS
Glia
Ameyo
Talisma
Kustomer
Eudata
Appian
Coheris
Gladly
List of Tables
 Table 1. Global CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Cloud Based
 Table 3. Key Players of On-premises
 Table 4. Global CRM Customer Engagement Center (CEC) Platform Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 5. Global CRM Customer Engagement Center (CEC) Platform Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global CRM Customer Engagement Center (CEC) Platform Market Size by Region (2020-2025) & (US$ Million)
 Table 7. Global CRM Customer Engagement Center (CEC) Platform Market Share by Region (2020-2025)
 Table 8. Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 9. Global CRM Customer Engagement Center (CEC) Platform Market Share by Region (2026-2031)
 Table 10. CRM Customer Engagement Center (CEC) Platform Market Trends
 Table 11. CRM Customer Engagement Center (CEC) Platform Market Drivers
 Table 12. CRM Customer Engagement Center (CEC) Platform Market Challenges
 Table 13. CRM Customer Engagement Center (CEC) Platform Market Restraints
 Table 14. Global CRM Customer Engagement Center (CEC) Platform Revenue by Players (2020-2025) & (US$ Million)
 Table 15. Global CRM Customer Engagement Center (CEC) Platform Market Share by Players (2020-2025)
 Table 16. Global Top CRM Customer Engagement Center (CEC) Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM Customer Engagement Center (CEC) Platform as of 2024)
 Table 17. Ranking of Global Top CRM Customer Engagement Center (CEC) Platform Companies by Revenue (US$ Million) in 2024
 Table 18. Global 5 Largest Players Market Share by CRM Customer Engagement Center (CEC) Platform Revenue (CR5 and HHI) & (2020-2025)
 Table 19. Global Key Players of CRM Customer Engagement Center (CEC) Platform, Headquarters and Area Served
 Table 20. Global Key Players of CRM Customer Engagement Center (CEC) Platform, Product and Application
 Table 21. Global Key Players of CRM Customer Engagement Center (CEC) Platform, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global CRM Customer Engagement Center (CEC) Platform Market Size by Type (2020-2025) & (US$ Million)
 Table 24. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Type (2020-2025)
 Table 25. Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 26. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Type (2026-2031)
 Table 27. Global CRM Customer Engagement Center (CEC) Platform Market Size by Application (2020-2025) & (US$ Million)
 Table 28. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Application (2020-2025)
 Table 29. Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 30. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Application (2026-2031)
 Table 31. North America CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 32. North America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2020-2025) & (US$ Million)
 Table 33. North America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2026-2031) & (US$ Million)
 Table 34. Europe CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country (2020-2025) & (US$ Million)
 Table 36. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region (2020-2025) & (US$ Million)
 Table 39. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region (2026-2031) & (US$ Million)
 Table 40. Latin America CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2020-2025) & (US$ Million)
 Table 42. Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2026-2031) & (US$ Million)
 Table 43. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Zoho Company Details
 Table 47. Zoho Business Overview
 Table 48. Zoho CRM Customer Engagement Center (CEC) Platform Product
 Table 49. Zoho Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 50. Zoho Recent Development
 Table 51. Zendesk Company Details
 Table 52. Zendesk Business Overview
 Table 53. Zendesk CRM Customer Engagement Center (CEC) Platform Product
 Table 54. Zendesk Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 55. Zendesk Recent Development
 Table 56. Freshworks Company Details
 Table 57. Freshworks Business Overview
 Table 58. Freshworks CRM Customer Engagement Center (CEC) Platform Product
 Table 59. Freshworks Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 60. Freshworks Recent Development
 Table 61. Salesforce Company Details
 Table 62. Salesforce Business Overview
 Table 63. Salesforce CRM Customer Engagement Center (CEC) Platform Product
 Table 64. Salesforce Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 65. Salesforce Recent Development
 Table 66. SugarCRM Company Details
 Table 67. SugarCRM Business Overview
 Table 68. SugarCRM CRM Customer Engagement Center (CEC) Platform Product
 Table 69. SugarCRM Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 70. SugarCRM Recent Development
 Table 71. Oracle Company Details
 Table 72. Oracle Business Overview
 Table 73. Oracle CRM Customer Engagement Center (CEC) Platform Product
 Table 74. Oracle Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 75. Oracle Recent Development
 Table 76. ServiceNow Company Details
 Table 77. ServiceNow Business Overview
 Table 78. ServiceNow CRM Customer Engagement Center (CEC) Platform Product
 Table 79. ServiceNow Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 80. ServiceNow Recent Development
 Table 81. Microsoft Company Details
 Table 82. Microsoft Business Overview
 Table 83. Microsoft CRM Customer Engagement Center (CEC) Platform Product
 Table 84. Microsoft Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 85. Microsoft Recent Development
 Table 86. SAP Company Details
 Table 87. SAP Business Overview
 Table 88. SAP CRM Customer Engagement Center (CEC) Platform Product
 Table 89. SAP Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 90. SAP Recent Development
 Table 91. Vtiger Company Details
 Table 92. Vtiger Business Overview
 Table 93. Vtiger CRM Customer Engagement Center (CEC) Platform Product
 Table 94. Vtiger Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 95. Vtiger Recent Development
 Table 96. eGain Company Details
 Table 97. eGain Business Overview
 Table 98. eGain CRM Customer Engagement Center (CEC) Platform Product
 Table 99. eGain Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 100. eGain Recent Development
 Table 101. Pega Company Details
 Table 102. Pega Business Overview
 Table 103. Pega CRM Customer Engagement Center (CEC) Platform Product
 Table 104. Pega Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 105. Pega Recent Development
 Table 106. Verint Systems Company Details
 Table 107. Verint Systems Business Overview
 Table 108. Verint Systems CRM Customer Engagement Center (CEC) Platform Product
 Table 109. Verint Systems Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 110. Verint Systems Recent Development
 Table 111. Astute Company Details
 Table 112. Astute Business Overview
 Table 113. Astute CRM Customer Engagement Center (CEC) Platform Product
 Table 114. Astute Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 115. Astute Recent Development
 Table 116. Creatio Company Details
 Table 117. Creatio Business Overview
 Table 118. Creatio CRM Customer Engagement Center (CEC) Platform Product
 Table 119. Creatio Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 120. Creatio Recent Development
 Table 121. CRMNEXT Company Details
 Table 122. CRMNEXT Business Overview
 Table 123. CRMNEXT CRM Customer Engagement Center (CEC) Platform Product
 Table 124. CRMNEXT Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 125. CRMNEXT Recent Development
 Table 126. IFS Company Details
 Table 127. IFS Business Overview
 Table 128. IFS CRM Customer Engagement Center (CEC) Platform Product
 Table 129. IFS Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 130. IFS Recent Development
 Table 131. Glia Company Details
 Table 132. Glia Business Overview
 Table 133. Glia CRM Customer Engagement Center (CEC) Platform Product
 Table 134. Glia Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 135. Glia Recent Development
 Table 136. Ameyo Company Details
 Table 137. Ameyo Business Overview
 Table 138. Ameyo CRM Customer Engagement Center (CEC) Platform Product
 Table 139. Ameyo Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 140. Ameyo Recent Development
 Table 141. Talisma Company Details
 Table 142. Talisma Business Overview
 Table 143. Talisma CRM Customer Engagement Center (CEC) Platform Product
 Table 144. Talisma Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 145. Talisma Recent Development
 Table 146. Kustomer Company Details
 Table 147. Kustomer Business Overview
 Table 148. Kustomer CRM Customer Engagement Center (CEC) Platform Product
 Table 149. Kustomer Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 150. Kustomer Recent Development
 Table 151. Eudata Company Details
 Table 152. Eudata Business Overview
 Table 153. Eudata CRM Customer Engagement Center (CEC) Platform Product
 Table 154. Eudata Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 155. Eudata Recent Development
 Table 156. Appian Company Details
 Table 157. Appian Business Overview
 Table 158. Appian CRM Customer Engagement Center (CEC) Platform Product
 Table 159. Appian Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 160. Appian Recent Development
 Table 161. Coheris Company Details
 Table 162. Coheris Business Overview
 Table 163. Coheris CRM Customer Engagement Center (CEC) Platform Product
 Table 164. Coheris Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 165. Coheris Recent Development
 Table 166. Gladly Company Details
 Table 167. Gladly Business Overview
 Table 168. Gladly CRM Customer Engagement Center (CEC) Platform Product
 Table 169. Gladly Revenue in CRM Customer Engagement Center (CEC) Platform Business (2020-2025) & (US$ Million)
 Table 170. Gladly Recent Development
 Table 171. Research Programs/Design for This Report
 Table 172. Key Data Information from Secondary Sources
 Table 173. Key Data Information from Primary Sources
 Table 174. Authors List of This Report


List of Figures
 Figure 1. CRM Customer Engagement Center (CEC) Platform Picture
 Figure 2. Global CRM Customer Engagement Center (CEC) Platform Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global CRM Customer Engagement Center (CEC) Platform Market Share by Type: 2024 VS 2031
 Figure 4. Cloud Based Features
 Figure 5. On-premises Features
 Figure 6. Global CRM Customer Engagement Center (CEC) Platform Market Size by Application (2020-2031) & (US$ Million)
 Figure 7. Global CRM Customer Engagement Center (CEC) Platform Market Share by Application: 2024 VS 2031
 Figure 8. SMEs Case Studies
 Figure 9. Large Enterprises Case Studies
 Figure 10. CRM Customer Engagement Center (CEC) Platform Report Years Considered
 Figure 11. Global CRM Customer Engagement Center (CEC) Platform Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 12. Global CRM Customer Engagement Center (CEC) Platform Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 13. Global CRM Customer Engagement Center (CEC) Platform Market Share by Region: 2024 VS 2031
 Figure 14. Global CRM Customer Engagement Center (CEC) Platform Market Share by Players in 2024
 Figure 15. Global Top CRM Customer Engagement Center (CEC) Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM Customer Engagement Center (CEC) Platform as of 2024)
 Figure 16. The Top 10 and 5 Players Market Share by CRM Customer Engagement Center (CEC) Platform Revenue in 2024
 Figure 17. North America CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 18. North America CRM Customer Engagement Center (CEC) Platform Market Share by Country (2020-2031)
 Figure 19. United States CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 20. Canada CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. Europe CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Europe CRM Customer Engagement Center (CEC) Platform Market Share by Country (2020-2031)
 Figure 23. Germany CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. France CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. U.K. CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. Italy CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Russia CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Nordic Countries CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Share by Region (2020-2031)
 Figure 31. China CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Japan CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. South Korea CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Southeast Asia CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. India CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. Australia CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Latin America CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Latin America CRM Customer Engagement Center (CEC) Platform Market Share by Country (2020-2031)
 Figure 39. Mexico CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Brazil CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Share by Country (2020-2031)
 Figure 43. Turkey CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Saudi Arabia CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. UAE CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Zoho Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 47. Zendesk Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 48. Freshworks Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 49. Salesforce Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 50. SugarCRM Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 51. Oracle Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 52. ServiceNow Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 53. Microsoft Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 54. SAP Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 55. Vtiger Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 56. eGain Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 57. Pega Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 58. Verint Systems Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 59. Astute Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 60. Creatio Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 61. CRMNEXT Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 62. IFS Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 63. Glia Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 64. Ameyo Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 65. Talisma Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 66. Kustomer Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 67. Eudata Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 68. Appian Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 69. Coheris Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 70. Gladly Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2020-2025)
 Figure 71. Bottom-up and Top-down Approaches for This Report
 Figure 72. Data Triangulation
 Figure 73. Key Executives Interviewed
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