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Global Digital Customer Experience (DX) Solutions Market Research Report 2025

Published Date: January 2025

Report Code: QYRE-Auto-35U12092

Global Digital Customer Experience DX Solutions Market Research Report 2022

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Global Digital Customer Experience (DX) Solutions Market Research Report 2025

Code: QYRE-Auto-35U12092

Report

January 2025

Pages:100

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Accenture Plc

MEGA International

Orange Business Services

TietoEVRY

SAS Institute

Kofax

NCR Corporation

Tata Consultancy Services

Zendesk

eGain

WNS

Tangentia

LIFERAY INC

IBM

Cognizant

Capgemini S A

Digital Customer Experience (DX) Solutions Market

The global market for Digital Customer Experience (DX) Solutions was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

North American market for Digital Customer Experience (DX) Solutions is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Digital Customer Experience (DX) Solutions is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Digital Customer Experience (DX) Solutions in Bank is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Digital Customer Experience (DX) Solutions include Tangentia, Accenture, Capgemini, Cognizant, IBM, Liferay, MEGA International, Orange Business Services, Tietoevry, SAS Institute, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Digital Customer Experience (DX) Solutions, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Customer Experience (DX) Solutions.

The Digital Customer Experience (DX) Solutions market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Digital Customer Experience (DX) Solutions market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Digital Customer Experience (DX) Solutions companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Digital Customer Experience (DX) Solutions Market Report

Report Metric	Details
Report Name	Digital Customer Experience (DX) Solutions Market
Segment by Type	Social media Gamification Digital Marketing Mobility
Segment by Application	Bank Insurance Manufacturing Public Sector Telecommunications Retail and Wholesale Transport Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Tangentia, Accenture, Capgemini, Cognizant, IBM, Liferay, MEGA International, Orange Business Services, Tietoevry, SAS Institute, Kofax, NCR Corporation, Tata Consultancy Services, Zendesk, eGain, WNS
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Digital Customer Experience (DX) Solutions company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Digital Customer Experience (DX) Solutions Market report?

Ans: The main players in the Digital Customer Experience (DX) Solutions Market are Tangentia, Accenture, Capgemini, Cognizant, IBM, Liferay, MEGA International, Orange Business Services, Tietoevry, SAS Institute, Kofax, NCR Corporation, Tata Consultancy Services, Zendesk, eGain, WNS

What are the Application segmentation covered in the Digital Customer Experience (DX) Solutions Market report?

Ans: The Applications covered in the Digital Customer Experience (DX) Solutions Market report are Bank, Insurance, Manufacturing, Public Sector, Telecommunications, Retail and Wholesale, Transport, Others

What are the Type segmentation covered in the Digital Customer Experience (DX) Solutions Market report?

Ans: The Types covered in the Digital Customer Experience (DX) Solutions Market report are Social media, Gamification, Digital Marketing, Mobility

Recommended Reports

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1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Digital Customer Experience (DX) Solutions Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Social media

1.2.3 Gamification

1.2.4 Digital Marketing

1.2.5 Mobility

1.3 Market by Application

1.3.1 Global Digital Customer Experience (DX) Solutions Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Bank

1.3.3 Insurance

1.3.4 Manufacturing

1.3.5 Public Sector

1.3.6 Telecommunications

1.3.7 Retail and Wholesale

1.3.8 Transport

1.3.9 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Digital Customer Experience (DX) Solutions Market Perspective (2020-2031)

2.2 Global Digital Customer Experience (DX) Solutions Growth Trends by Region

2.2.1 Global Digital Customer Experience (DX) Solutions Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Digital Customer Experience (DX) Solutions Historic Market Size by Region (2020-2025)

2.2.3 Digital Customer Experience (DX) Solutions Forecasted Market Size by Region (2026-2031)

2.3 Digital Customer Experience (DX) Solutions Market Dynamics

2.3.1 Digital Customer Experience (DX) Solutions Industry Trends

2.3.2 Digital Customer Experience (DX) Solutions Market Drivers

2.3.3 Digital Customer Experience (DX) Solutions Market Challenges

2.3.4 Digital Customer Experience (DX) Solutions Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Digital Customer Experience (DX) Solutions Players by Revenue

3.1.1 Global Top Digital Customer Experience (DX) Solutions Players by Revenue (2020-2025)

3.1.2 Global Digital Customer Experience (DX) Solutions Revenue Market Share by Players (2020-2025)

3.2 Global Digital Customer Experience (DX) Solutions Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Digital Customer Experience (DX) Solutions Revenue

3.4 Global Digital Customer Experience (DX) Solutions Market Concentration Ratio

3.4.1 Global Digital Customer Experience (DX) Solutions Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Digital Customer Experience (DX) Solutions Revenue in 2024

3.5 Global Key Players of Digital Customer Experience (DX) Solutions Head office and Area Served

3.6 Global Key Players of Digital Customer Experience (DX) Solutions, Product and Application

3.7 Global Key Players of Digital Customer Experience (DX) Solutions, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Digital Customer Experience (DX) Solutions Breakdown Data by Type

4.1 Global Digital Customer Experience (DX) Solutions Historic Market Size by Type (2020-2025)

4.2 Global Digital Customer Experience (DX) Solutions Forecasted Market Size by Type (2026-2031)

5 Digital Customer Experience (DX) Solutions Breakdown Data by Application

5.1 Global Digital Customer Experience (DX) Solutions Historic Market Size by Application (2020-2025)

5.2 Global Digital Customer Experience (DX) Solutions Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Digital Customer Experience (DX) Solutions Market Size (2020-2031)

6.2 North America Digital Customer Experience (DX) Solutions Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Digital Customer Experience (DX) Solutions Market Size by Country (2020-2025)

6.4 North America Digital Customer Experience (DX) Solutions Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Digital Customer Experience (DX) Solutions Market Size (2020-2031)

7.2 Europe Digital Customer Experience (DX) Solutions Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Digital Customer Experience (DX) Solutions Market Size by Country (2020-2025)

7.4 Europe Digital Customer Experience (DX) Solutions Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Digital Customer Experience (DX) Solutions Market Size (2020-2031)

8.2 Asia-Pacific Digital Customer Experience (DX) Solutions Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Digital Customer Experience (DX) Solutions Market Size by Region (2020-2025)

8.4 Asia-Pacific Digital Customer Experience (DX) Solutions Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Digital Customer Experience (DX) Solutions Market Size (2020-2031)

9.2 Latin America Digital Customer Experience (DX) Solutions Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Digital Customer Experience (DX) Solutions Market Size by Country (2020-2025)

9.4 Latin America Digital Customer Experience (DX) Solutions Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Digital Customer Experience (DX) Solutions Market Size (2020-2031)

10.2 Middle East & Africa Digital Customer Experience (DX) Solutions Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Digital Customer Experience (DX) Solutions Market Size by Country (2020-2025)

10.4 Middle East & Africa Digital Customer Experience (DX) Solutions Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Tangentia

11.1.1 Tangentia Company Details

11.1.2 Tangentia Business Overview

11.1.3 Tangentia Digital Customer Experience (DX) Solutions Introduction

11.1.4 Tangentia Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.1.5 Tangentia Recent Development

11.2 Accenture

11.2.1 Accenture Company Details

11.2.2 Accenture Business Overview

11.2.3 Accenture Digital Customer Experience (DX) Solutions Introduction

11.2.4 Accenture Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.2.5 Accenture Recent Development

11.3 Capgemini

11.3.1 Capgemini Company Details

11.3.2 Capgemini Business Overview

11.3.3 Capgemini Digital Customer Experience (DX) Solutions Introduction

11.3.4 Capgemini Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.3.5 Capgemini Recent Development

11.4 Cognizant

11.4.1 Cognizant Company Details

11.4.2 Cognizant Business Overview

11.4.3 Cognizant Digital Customer Experience (DX) Solutions Introduction

11.4.4 Cognizant Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.4.5 Cognizant Recent Development

11.5 IBM

11.5.1 IBM Company Details

11.5.2 IBM Business Overview

11.5.3 IBM Digital Customer Experience (DX) Solutions Introduction

11.5.4 IBM Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.5.5 IBM Recent Development

11.6 Liferay

11.6.1 Liferay Company Details

11.6.2 Liferay Business Overview

11.6.3 Liferay Digital Customer Experience (DX) Solutions Introduction

11.6.4 Liferay Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.6.5 Liferay Recent Development

11.7 MEGA International

11.7.1 MEGA International Company Details

11.7.2 MEGA International Business Overview

11.7.3 MEGA International Digital Customer Experience (DX) Solutions Introduction

11.7.4 MEGA International Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.7.5 MEGA International Recent Development

11.8 Orange Business Services

11.8.1 Orange Business Services Company Details

11.8.2 Orange Business Services Business Overview

11.8.3 Orange Business Services Digital Customer Experience (DX) Solutions Introduction

11.8.4 Orange Business Services Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.8.5 Orange Business Services Recent Development

11.9 Tietoevry

11.9.1 Tietoevry Company Details

11.9.2 Tietoevry Business Overview

11.9.3 Tietoevry Digital Customer Experience (DX) Solutions Introduction

11.9.4 Tietoevry Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.9.5 Tietoevry Recent Development

11.10 SAS Institute

11.10.1 SAS Institute Company Details

11.10.2 SAS Institute Business Overview

11.10.3 SAS Institute Digital Customer Experience (DX) Solutions Introduction

11.10.4 SAS Institute Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.10.5 SAS Institute Recent Development

11.11 Kofax

11.11.1 Kofax Company Details

11.11.2 Kofax Business Overview

11.11.3 Kofax Digital Customer Experience (DX) Solutions Introduction

11.11.4 Kofax Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.11.5 Kofax Recent Development

11.12 NCR Corporation

11.12.1 NCR Corporation Company Details

11.12.2 NCR Corporation Business Overview

11.12.3 NCR Corporation Digital Customer Experience (DX) Solutions Introduction

11.12.4 NCR Corporation Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.12.5 NCR Corporation Recent Development

11.13 Tata Consultancy Services

11.13.1 Tata Consultancy Services Company Details

11.13.2 Tata Consultancy Services Business Overview

11.13.3 Tata Consultancy Services Digital Customer Experience (DX) Solutions Introduction

11.13.4 Tata Consultancy Services Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.13.5 Tata Consultancy Services Recent Development

11.14 Zendesk

11.14.1 Zendesk Company Details

11.14.2 Zendesk Business Overview

11.14.3 Zendesk Digital Customer Experience (DX) Solutions Introduction

11.14.4 Zendesk Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.14.5 Zendesk Recent Development

11.15 eGain

11.15.1 eGain Company Details

11.15.2 eGain Business Overview

11.15.3 eGain Digital Customer Experience (DX) Solutions Introduction

11.15.4 eGain Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.15.5 eGain Recent Development

11.16 WNS

11.16.1 WNS Company Details

11.16.2 WNS Business Overview

11.16.3 WNS Digital Customer Experience (DX) Solutions Introduction

11.16.4 WNS Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025)

11.16.5 WNS Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Accenture Plc

MEGA International

Orange Business Services

TietoEVRY

SAS Institute

Kofax

NCR Corporation

Tata Consultancy Services

Zendesk

eGain

WNS

Tangentia

LIFERAY INC

IBM

Cognizant

Capgemini S A

List of Tables

Table 1. Global Digital Customer Experience (DX) Solutions Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Social media

Table 3. Key Players of Gamification

Table 4. Key Players of Digital Marketing

Table 5. Key Players of Mobility

Table 6. Global Digital Customer Experience (DX) Solutions Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 7. Global Digital Customer Experience (DX) Solutions Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 8. Global Digital Customer Experience (DX) Solutions Market Size by Region (2020-2025) & (US$ Million)

Table 9. Global Digital Customer Experience (DX) Solutions Market Share by Region (2020-2025)

Table 10. Global Digital Customer Experience (DX) Solutions Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 11. Global Digital Customer Experience (DX) Solutions Market Share by Region (2026-2031)

Table 12. Digital Customer Experience (DX) Solutions Market Trends

Table 13. Digital Customer Experience (DX) Solutions Market Drivers

Table 14. Digital Customer Experience (DX) Solutions Market Challenges

Table 15. Digital Customer Experience (DX) Solutions Market Restraints

Table 16. Global Digital Customer Experience (DX) Solutions Revenue by Players (2020-2025) & (US$ Million)

Table 17. Global Digital Customer Experience (DX) Solutions Market Share by Players (2020-2025)

Table 18. Global Top Digital Customer Experience (DX) Solutions Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Experience (DX) Solutions as of 2024)

Table 19. Ranking of Global Top Digital Customer Experience (DX) Solutions Companies by Revenue (US$ Million) in 2024

Table 20. Global 5 Largest Players Market Share by Digital Customer Experience (DX) Solutions Revenue (CR5 and HHI) & (2020-2025)

Table 21. Global Key Players of Digital Customer Experience (DX) Solutions, Headquarters and Area Served

Table 22. Global Key Players of Digital Customer Experience (DX) Solutions, Product and Application

Table 23. Global Key Players of Digital Customer Experience (DX) Solutions, Date of Enter into This Industry

Table 24. Mergers & Acquisitions, Expansion Plans

Table 25. Global Digital Customer Experience (DX) Solutions Market Size by Type (2020-2025) & (US$ Million)

Table 26. Global Digital Customer Experience (DX) Solutions Revenue Market Share by Type (2020-2025)

Table 27. Global Digital Customer Experience (DX) Solutions Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 28. Global Digital Customer Experience (DX) Solutions Revenue Market Share by Type (2026-2031)

Table 29. Global Digital Customer Experience (DX) Solutions Market Size by Application (2020-2025) & (US$ Million)

Table 30. Global Digital Customer Experience (DX) Solutions Revenue Market Share by Application (2020-2025)

Table 31. Global Digital Customer Experience (DX) Solutions Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 32. Global Digital Customer Experience (DX) Solutions Revenue Market Share by Application (2026-2031)

Table 33. North America Digital Customer Experience (DX) Solutions Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 34. North America Digital Customer Experience (DX) Solutions Market Size by Country (2020-2025) & (US$ Million)

Table 35. North America Digital Customer Experience (DX) Solutions Market Size by Country (2026-2031) & (US$ Million)

Table 36. Europe Digital Customer Experience (DX) Solutions Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 37. Europe Digital Customer Experience (DX) Solutions Market Size by Country (2020-2025) & (US$ Million)

Table 38. Europe Digital Customer Experience (DX) Solutions Market Size by Country (2026-2031) & (US$ Million)

Table 39. Asia-Pacific Digital Customer Experience (DX) Solutions Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 40. Asia-Pacific Digital Customer Experience (DX) Solutions Market Size by Region (2020-2025) & (US$ Million)

Table 41. Asia-Pacific Digital Customer Experience (DX) Solutions Market Size by Region (2026-2031) & (US$ Million)

Table 42. Latin America Digital Customer Experience (DX) Solutions Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 43. Latin America Digital Customer Experience (DX) Solutions Market Size by Country (2020-2025) & (US$ Million)

Table 44. Latin America Digital Customer Experience (DX) Solutions Market Size by Country (2026-2031) & (US$ Million)

Table 45. Middle East & Africa Digital Customer Experience (DX) Solutions Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 46. Middle East & Africa Digital Customer Experience (DX) Solutions Market Size by Country (2020-2025) & (US$ Million)

Table 47. Middle East & Africa Digital Customer Experience (DX) Solutions Market Size by Country (2026-2031) & (US$ Million)

Table 48. Tangentia Company Details

Table 49. Tangentia Business Overview

Table 50. Tangentia Digital Customer Experience (DX) Solutions Product

Table 51. Tangentia Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 52. Tangentia Recent Development

Table 53. Accenture Company Details

Table 54. Accenture Business Overview

Table 55. Accenture Digital Customer Experience (DX) Solutions Product

Table 56. Accenture Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 57. Accenture Recent Development

Table 58. Capgemini Company Details

Table 59. Capgemini Business Overview

Table 60. Capgemini Digital Customer Experience (DX) Solutions Product

Table 61. Capgemini Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 62. Capgemini Recent Development

Table 63. Cognizant Company Details

Table 64. Cognizant Business Overview

Table 65. Cognizant Digital Customer Experience (DX) Solutions Product

Table 66. Cognizant Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 67. Cognizant Recent Development

Table 68. IBM Company Details

Table 69. IBM Business Overview

Table 70. IBM Digital Customer Experience (DX) Solutions Product

Table 71. IBM Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 72. IBM Recent Development

Table 73. Liferay Company Details

Table 74. Liferay Business Overview

Table 75. Liferay Digital Customer Experience (DX) Solutions Product

Table 76. Liferay Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 77. Liferay Recent Development

Table 78. MEGA International Company Details

Table 79. MEGA International Business Overview

Table 80. MEGA International Digital Customer Experience (DX) Solutions Product

Table 81. MEGA International Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 82. MEGA International Recent Development

Table 83. Orange Business Services Company Details

Table 84. Orange Business Services Business Overview

Table 85. Orange Business Services Digital Customer Experience (DX) Solutions Product

Table 86. Orange Business Services Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 87. Orange Business Services Recent Development

Table 88. Tietoevry Company Details

Table 89. Tietoevry Business Overview

Table 90. Tietoevry Digital Customer Experience (DX) Solutions Product

Table 91. Tietoevry Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 92. Tietoevry Recent Development

Table 93. SAS Institute Company Details

Table 94. SAS Institute Business Overview

Table 95. SAS Institute Digital Customer Experience (DX) Solutions Product

Table 96. SAS Institute Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 97. SAS Institute Recent Development

Table 98. Kofax Company Details

Table 99. Kofax Business Overview

Table 100. Kofax Digital Customer Experience (DX) Solutions Product

Table 101. Kofax Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 102. Kofax Recent Development

Table 103. NCR Corporation Company Details

Table 104. NCR Corporation Business Overview

Table 105. NCR Corporation Digital Customer Experience (DX) Solutions Product

Table 106. NCR Corporation Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 107. NCR Corporation Recent Development

Table 108. Tata Consultancy Services Company Details

Table 109. Tata Consultancy Services Business Overview

Table 110. Tata Consultancy Services Digital Customer Experience (DX) Solutions Product

Table 111. Tata Consultancy Services Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 112. Tata Consultancy Services Recent Development

Table 113. Zendesk Company Details

Table 114. Zendesk Business Overview

Table 115. Zendesk Digital Customer Experience (DX) Solutions Product

Table 116. Zendesk Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 117. Zendesk Recent Development

Table 118. eGain Company Details

Table 119. eGain Business Overview

Table 120. eGain Digital Customer Experience (DX) Solutions Product

Table 121. eGain Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 122. eGain Recent Development

Table 123. WNS Company Details

Table 124. WNS Business Overview

Table 125. WNS Digital Customer Experience (DX) Solutions Product

Table 126. WNS Revenue in Digital Customer Experience (DX) Solutions Business (2020-2025) & (US$ Million)

Table 127. WNS Recent Development

Table 128. Research Programs/Design for This Report

Table 129. Key Data Information from Secondary Sources

Table 130. Key Data Information from Primary Sources

Table 131. Authors List of This Report

List of Figures

Figure 1. Digital Customer Experience (DX) Solutions Picture

Figure 2. Global Digital Customer Experience (DX) Solutions Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Digital Customer Experience (DX) Solutions Market Share by Type: 2024 VS 2031

Figure 4. Social media Features

Figure 5. Gamification Features

Figure 6. Digital Marketing Features

Figure 7. Mobility Features

Figure 8. Global Digital Customer Experience (DX) Solutions Market Size by Application (2020-2031) & (US$ Million)

Figure 9. Global Digital Customer Experience (DX) Solutions Market Share by Application: 2024 VS 2031

Figure 10. Bank Case Studies

Figure 11. Insurance Case Studies

Figure 12. Manufacturing Case Studies

Figure 13. Public Sector Case Studies

Figure 14. Telecommunications Case Studies

Figure 15. Retail and Wholesale Case Studies

Figure 16. Transport Case Studies

Figure 17. Others Case Studies

Figure 18. Digital Customer Experience (DX) Solutions Report Years Considered

Figure 19. Global Digital Customer Experience (DX) Solutions Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 20. Global Digital Customer Experience (DX) Solutions Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 21. Global Digital Customer Experience (DX) Solutions Market Share by Region: 2024 VS 2031

Figure 22. Global Digital Customer Experience (DX) Solutions Market Share by Players in 2024

Figure 23. Global Top Digital Customer Experience (DX) Solutions Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Experience (DX) Solutions as of 2024)

Figure 24. The Top 10 and 5 Players Market Share by Digital Customer Experience (DX) Solutions Revenue in 2024

Figure 25. North America Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. North America Digital Customer Experience (DX) Solutions Market Share by Country (2020-2031)

Figure 27. United States Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Canada Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Europe Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Europe Digital Customer Experience (DX) Solutions Market Share by Country (2020-2031)

Figure 31. Germany Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. France Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. U.K. Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Italy Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Russia Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Nordic Countries Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Asia-Pacific Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Asia-Pacific Digital Customer Experience (DX) Solutions Market Share by Region (2020-2031)

Figure 39. China Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Japan Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. South Korea Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Southeast Asia Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. India Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Australia Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Latin America Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Latin America Digital Customer Experience (DX) Solutions Market Share by Country (2020-2031)

Figure 47. Mexico Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 48. Brazil Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. Middle East & Africa Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 50. Middle East & Africa Digital Customer Experience (DX) Solutions Market Share by Country (2020-2031)

Figure 51. Turkey Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 52. Saudi Arabia Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 53. UAE Digital Customer Experience (DX) Solutions Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 54. Tangentia Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 55. Accenture Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 56. Capgemini Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 57. Cognizant Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 58. IBM Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 59. Liferay Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 60. MEGA International Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 61. Orange Business Services Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 62. Tietoevry Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 63. SAS Institute Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 64. Kofax Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 65. NCR Corporation Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 66. Tata Consultancy Services Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 67. Zendesk Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 68. eGain Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 69. WNS Revenue Growth Rate in Digital Customer Experience (DX) Solutions Business (2020-2025)

Figure 70. Bottom-up and Top-down Approaches for This Report

Figure 71. Data Triangulation

Figure 72. Key Executives Interviewed

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