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Global Customer Service Outsourcing Market Research Report 2025
Published Date: February 2025
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Report Code: QYRE-Auto-24C9523
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Global Customer Service Outsourcing Market Research Report 2022
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Global Customer Service Outsourcing Market Research Report 2025

Code: QYRE-Auto-24C9523
Report
February 2025
Pages:113
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES

Customer Service Outsourcing Market

The global market for Customer Service Outsourcing was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
Customer Service Outsourcing means that a company is utilizing a third-party provider and makes use of their agents to handle inbound and outbound calls and non-verbal communication with customers. In most cases, Customer Service/Support Outsourcing teams are part of a call center service.
Focus on Core Competencies: Outsourcing customer service allows organizations to concentrate on their core business functions, strategy, and product/service development. By outsourcing non-core functions, companies can enhance their focus on what they do best.
Technological Advancements and Automation: Rapid advancements in AI, machine learning, chatbots, and automation have transformed customer service. Outsourcing companies adopt these technologies to enhance service delivery, efficiency, and speed of response.
This report aims to provide a comprehensive presentation of the global market for Customer Service Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Service Outsourcing.
The Customer Service Outsourcing market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Service Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Service Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Service Outsourcing Market Report

Report Metric Details
Report Name Customer Service Outsourcing Market
Segment by Type
Segment by Application
  • Large Enterprises
  • SMEs
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Odondo, Sykes, Ascensos, VoxPro (Telus), LiveOps, UpCall, Arise, Sensee, Teleperformance, Working Solutions, Capita, Sitel, Serco, Ventrica, Supportyourapp, Expivia, Ameridial Call Center, DATAMARK, Majorel, Infosys BPM, WOW24-7, CX Services, TieTa, Confero, Primech, Whistl, Paper Alternative
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Service Outsourcing company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Customer Service Outsourcing Market report?

Ans: The main players in the Customer Service Outsourcing Market are Odondo, Sykes, Ascensos, VoxPro (Telus), LiveOps, UpCall, Arise, Sensee, Teleperformance, Working Solutions, Capita, Sitel, Serco, Ventrica, Supportyourapp, Expivia, Ameridial Call Center, DATAMARK, Majorel, Infosys BPM, WOW24-7, CX Services, TieTa, Confero, Primech, Whistl, Paper Alternative

What are the Application segmentation covered in the Customer Service Outsourcing Market report?

Ans: The Applications covered in the Customer Service Outsourcing Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Customer Service Outsourcing Market report?

Ans: The Types covered in the Customer Service Outsourcing Market report are Partial Outsourcing, Complete Outsourcing

Recommended Reports

Customer Service Tech

Outsourcing Solutions

Call Center Markets

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Service Outsourcing Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Partial Outsourcing
1.2.3 Complete Outsourcing
1.3 Market by Application
1.3.1 Global Customer Service Outsourcing Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Service Outsourcing Market Perspective (2020-2031)
2.2 Global Customer Service Outsourcing Growth Trends by Region
2.2.1 Global Customer Service Outsourcing Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Service Outsourcing Historic Market Size by Region (2020-2025)
2.2.3 Customer Service Outsourcing Forecasted Market Size by Region (2026-2031)
2.3 Customer Service Outsourcing Market Dynamics
2.3.1 Customer Service Outsourcing Industry Trends
2.3.2 Customer Service Outsourcing Market Drivers
2.3.3 Customer Service Outsourcing Market Challenges
2.3.4 Customer Service Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Service Outsourcing Players by Revenue
3.1.1 Global Top Customer Service Outsourcing Players by Revenue (2020-2025)
3.1.2 Global Customer Service Outsourcing Revenue Market Share by Players (2020-2025)
3.2 Global Customer Service Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Service Outsourcing Revenue
3.4 Global Customer Service Outsourcing Market Concentration Ratio
3.4.1 Global Customer Service Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Service Outsourcing Revenue in 2024
3.5 Global Key Players of Customer Service Outsourcing Head office and Area Served
3.6 Global Key Players of Customer Service Outsourcing, Product and Application
3.7 Global Key Players of Customer Service Outsourcing, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Service Outsourcing Breakdown Data by Type
4.1 Global Customer Service Outsourcing Historic Market Size by Type (2020-2025)
4.2 Global Customer Service Outsourcing Forecasted Market Size by Type (2026-2031)
5 Customer Service Outsourcing Breakdown Data by Application
5.1 Global Customer Service Outsourcing Historic Market Size by Application (2020-2025)
5.2 Global Customer Service Outsourcing Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Service Outsourcing Market Size (2020-2031)
6.2 North America Customer Service Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Service Outsourcing Market Size by Country (2020-2025)
6.4 North America Customer Service Outsourcing Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Service Outsourcing Market Size (2020-2031)
7.2 Europe Customer Service Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Service Outsourcing Market Size by Country (2020-2025)
7.4 Europe Customer Service Outsourcing Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Service Outsourcing Market Size (2020-2031)
8.2 Asia-Pacific Customer Service Outsourcing Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Service Outsourcing Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Service Outsourcing Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Service Outsourcing Market Size (2020-2031)
9.2 Latin America Customer Service Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Service Outsourcing Market Size by Country (2020-2025)
9.4 Latin America Customer Service Outsourcing Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Service Outsourcing Market Size (2020-2031)
10.2 Middle East & Africa Customer Service Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Service Outsourcing Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Service Outsourcing Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Odondo
11.1.1 Odondo Company Details
11.1.2 Odondo Business Overview
11.1.3 Odondo Customer Service Outsourcing Introduction
11.1.4 Odondo Revenue in Customer Service Outsourcing Business (2020-2025)
11.1.5 Odondo Recent Development
11.2 Sykes
11.2.1 Sykes Company Details
11.2.2 Sykes Business Overview
11.2.3 Sykes Customer Service Outsourcing Introduction
11.2.4 Sykes Revenue in Customer Service Outsourcing Business (2020-2025)
11.2.5 Sykes Recent Development
11.3 Ascensos
11.3.1 Ascensos Company Details
11.3.2 Ascensos Business Overview
11.3.3 Ascensos Customer Service Outsourcing Introduction
11.3.4 Ascensos Revenue in Customer Service Outsourcing Business (2020-2025)
11.3.5 Ascensos Recent Development
11.4 VoxPro (Telus)
11.4.1 VoxPro (Telus) Company Details
11.4.2 VoxPro (Telus) Business Overview
11.4.3 VoxPro (Telus) Customer Service Outsourcing Introduction
11.4.4 VoxPro (Telus) Revenue in Customer Service Outsourcing Business (2020-2025)
11.4.5 VoxPro (Telus) Recent Development
11.5 LiveOps
11.5.1 LiveOps Company Details
11.5.2 LiveOps Business Overview
11.5.3 LiveOps Customer Service Outsourcing Introduction
11.5.4 LiveOps Revenue in Customer Service Outsourcing Business (2020-2025)
11.5.5 LiveOps Recent Development
11.6 UpCall
11.6.1 UpCall Company Details
11.6.2 UpCall Business Overview
11.6.3 UpCall Customer Service Outsourcing Introduction
11.6.4 UpCall Revenue in Customer Service Outsourcing Business (2020-2025)
11.6.5 UpCall Recent Development
11.7 Arise
11.7.1 Arise Company Details
11.7.2 Arise Business Overview
11.7.3 Arise Customer Service Outsourcing Introduction
11.7.4 Arise Revenue in Customer Service Outsourcing Business (2020-2025)
11.7.5 Arise Recent Development
11.8 Sensee
11.8.1 Sensee Company Details
11.8.2 Sensee Business Overview
11.8.3 Sensee Customer Service Outsourcing Introduction
11.8.4 Sensee Revenue in Customer Service Outsourcing Business (2020-2025)
11.8.5 Sensee Recent Development
11.9 Teleperformance
11.9.1 Teleperformance Company Details
11.9.2 Teleperformance Business Overview
11.9.3 Teleperformance Customer Service Outsourcing Introduction
11.9.4 Teleperformance Revenue in Customer Service Outsourcing Business (2020-2025)
11.9.5 Teleperformance Recent Development
11.10 Working Solutions
11.10.1 Working Solutions Company Details
11.10.2 Working Solutions Business Overview
11.10.3 Working Solutions Customer Service Outsourcing Introduction
11.10.4 Working Solutions Revenue in Customer Service Outsourcing Business (2020-2025)
11.10.5 Working Solutions Recent Development
11.11 Capita
11.11.1 Capita Company Details
11.11.2 Capita Business Overview
11.11.3 Capita Customer Service Outsourcing Introduction
11.11.4 Capita Revenue in Customer Service Outsourcing Business (2020-2025)
11.11.5 Capita Recent Development
11.12 Sitel
11.12.1 Sitel Company Details
11.12.2 Sitel Business Overview
11.12.3 Sitel Customer Service Outsourcing Introduction
11.12.4 Sitel Revenue in Customer Service Outsourcing Business (2020-2025)
11.12.5 Sitel Recent Development
11.13 Serco
11.13.1 Serco Company Details
11.13.2 Serco Business Overview
11.13.3 Serco Customer Service Outsourcing Introduction
11.13.4 Serco Revenue in Customer Service Outsourcing Business (2020-2025)
11.13.5 Serco Recent Development
11.14 Ventrica
11.14.1 Ventrica Company Details
11.14.2 Ventrica Business Overview
11.14.3 Ventrica Customer Service Outsourcing Introduction
11.14.4 Ventrica Revenue in Customer Service Outsourcing Business (2020-2025)
11.14.5 Ventrica Recent Development
11.15 Supportyourapp
11.15.1 Supportyourapp Company Details
11.15.2 Supportyourapp Business Overview
11.15.3 Supportyourapp Customer Service Outsourcing Introduction
11.15.4 Supportyourapp Revenue in Customer Service Outsourcing Business (2020-2025)
11.15.5 Supportyourapp Recent Development
11.16 Expivia
11.16.1 Expivia Company Details
11.16.2 Expivia Business Overview
11.16.3 Expivia Customer Service Outsourcing Introduction
11.16.4 Expivia Revenue in Customer Service Outsourcing Business (2020-2025)
11.16.5 Expivia Recent Development
11.17 Ameridial Call Center
11.17.1 Ameridial Call Center Company Details
11.17.2 Ameridial Call Center Business Overview
11.17.3 Ameridial Call Center Customer Service Outsourcing Introduction
11.17.4 Ameridial Call Center Revenue in Customer Service Outsourcing Business (2020-2025)
11.17.5 Ameridial Call Center Recent Development
11.18 DATAMARK
11.18.1 DATAMARK Company Details
11.18.2 DATAMARK Business Overview
11.18.3 DATAMARK Customer Service Outsourcing Introduction
11.18.4 DATAMARK Revenue in Customer Service Outsourcing Business (2020-2025)
11.18.5 DATAMARK Recent Development
11.19 Majorel
11.19.1 Majorel Company Details
11.19.2 Majorel Business Overview
11.19.3 Majorel Customer Service Outsourcing Introduction
11.19.4 Majorel Revenue in Customer Service Outsourcing Business (2020-2025)
11.19.5 Majorel Recent Development
11.20 Infosys BPM
11.20.1 Infosys BPM Company Details
11.20.2 Infosys BPM Business Overview
11.20.3 Infosys BPM Customer Service Outsourcing Introduction
11.20.4 Infosys BPM Revenue in Customer Service Outsourcing Business (2020-2025)
11.20.5 Infosys BPM Recent Development
11.21 WOW24-7
11.21.1 WOW24-7 Company Details
11.21.2 WOW24-7 Business Overview
11.21.3 WOW24-7 Customer Service Outsourcing Introduction
11.21.4 WOW24-7 Revenue in Customer Service Outsourcing Business (2020-2025)
11.21.5 WOW24-7 Recent Development
11.22 CX Services
11.22.1 CX Services Company Details
11.22.2 CX Services Business Overview
11.22.3 CX Services Customer Service Outsourcing Introduction
11.22.4 CX Services Revenue in Customer Service Outsourcing Business (2020-2025)
11.22.5 CX Services Recent Development
11.23 TieTa
11.23.1 TieTa Company Details
11.23.2 TieTa Business Overview
11.23.3 TieTa Customer Service Outsourcing Introduction
11.23.4 TieTa Revenue in Customer Service Outsourcing Business (2020-2025)
11.23.5 TieTa Recent Development
11.24 Confero
11.24.1 Confero Company Details
11.24.2 Confero Business Overview
11.24.3 Confero Customer Service Outsourcing Introduction
11.24.4 Confero Revenue in Customer Service Outsourcing Business (2020-2025)
11.24.5 Confero Recent Development
11.25 Primech
11.25.1 Primech Company Details
11.25.2 Primech Business Overview
11.25.3 Primech Customer Service Outsourcing Introduction
11.25.4 Primech Revenue in Customer Service Outsourcing Business (2020-2025)
11.25.5 Primech Recent Development
11.26 Whistl
11.26.1 Whistl Company Details
11.26.2 Whistl Business Overview
11.26.3 Whistl Customer Service Outsourcing Introduction
11.26.4 Whistl Revenue in Customer Service Outsourcing Business (2020-2025)
11.26.5 Whistl Recent Development
11.27 Paper Alternative
11.27.1 Paper Alternative Company Details
11.27.2 Paper Alternative Business Overview
11.27.3 Paper Alternative Customer Service Outsourcing Introduction
11.27.4 Paper Alternative Revenue in Customer Service Outsourcing Business (2020-2025)
11.27.5 Paper Alternative Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
List of Tables
 Table 1. Global Customer Service Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Partial Outsourcing
 Table 3. Key Players of Complete Outsourcing
 Table 4. Global Customer Service Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 5. Global Customer Service Outsourcing Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global Customer Service Outsourcing Market Size by Region (2020-2025) & (US$ Million)
 Table 7. Global Customer Service Outsourcing Market Share by Region (2020-2025)
 Table 8. Global Customer Service Outsourcing Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 9. Global Customer Service Outsourcing Market Share by Region (2026-2031)
 Table 10. Customer Service Outsourcing Market Trends
 Table 11. Customer Service Outsourcing Market Drivers
 Table 12. Customer Service Outsourcing Market Challenges
 Table 13. Customer Service Outsourcing Market Restraints
 Table 14. Global Customer Service Outsourcing Revenue by Players (2020-2025) & (US$ Million)
 Table 15. Global Customer Service Outsourcing Market Share by Players (2020-2025)
 Table 16. Global Top Customer Service Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Outsourcing as of 2024)
 Table 17. Ranking of Global Top Customer Service Outsourcing Companies by Revenue (US$ Million) in 2024
 Table 18. Global 5 Largest Players Market Share by Customer Service Outsourcing Revenue (CR5 and HHI) & (2020-2025)
 Table 19. Global Key Players of Customer Service Outsourcing, Headquarters and Area Served
 Table 20. Global Key Players of Customer Service Outsourcing, Product and Application
 Table 21. Global Key Players of Customer Service Outsourcing, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global Customer Service Outsourcing Market Size by Type (2020-2025) & (US$ Million)
 Table 24. Global Customer Service Outsourcing Revenue Market Share by Type (2020-2025)
 Table 25. Global Customer Service Outsourcing Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 26. Global Customer Service Outsourcing Revenue Market Share by Type (2026-2031)
 Table 27. Global Customer Service Outsourcing Market Size by Application (2020-2025) & (US$ Million)
 Table 28. Global Customer Service Outsourcing Revenue Market Share by Application (2020-2025)
 Table 29. Global Customer Service Outsourcing Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 30. Global Customer Service Outsourcing Revenue Market Share by Application (2026-2031)
 Table 31. North America Customer Service Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 32. North America Customer Service Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 33. North America Customer Service Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 34. Europe Customer Service Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. Europe Customer Service Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 36. Europe Customer Service Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Asia-Pacific Customer Service Outsourcing Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Asia-Pacific Customer Service Outsourcing Market Size by Region (2020-2025) & (US$ Million)
 Table 39. Asia-Pacific Customer Service Outsourcing Market Size by Region (2026-2031) & (US$ Million)
 Table 40. Latin America Customer Service Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Latin America Customer Service Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 42. Latin America Customer Service Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 43. Middle East & Africa Customer Service Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Middle East & Africa Customer Service Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Middle East & Africa Customer Service Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Odondo Company Details
 Table 47. Odondo Business Overview
 Table 48. Odondo Customer Service Outsourcing Product
 Table 49. Odondo Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 50. Odondo Recent Development
 Table 51. Sykes Company Details
 Table 52. Sykes Business Overview
 Table 53. Sykes Customer Service Outsourcing Product
 Table 54. Sykes Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 55. Sykes Recent Development
 Table 56. Ascensos Company Details
 Table 57. Ascensos Business Overview
 Table 58. Ascensos Customer Service Outsourcing Product
 Table 59. Ascensos Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 60. Ascensos Recent Development
 Table 61. VoxPro (Telus) Company Details
 Table 62. VoxPro (Telus) Business Overview
 Table 63. VoxPro (Telus) Customer Service Outsourcing Product
 Table 64. VoxPro (Telus) Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 65. VoxPro (Telus) Recent Development
 Table 66. LiveOps Company Details
 Table 67. LiveOps Business Overview
 Table 68. LiveOps Customer Service Outsourcing Product
 Table 69. LiveOps Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 70. LiveOps Recent Development
 Table 71. UpCall Company Details
 Table 72. UpCall Business Overview
 Table 73. UpCall Customer Service Outsourcing Product
 Table 74. UpCall Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 75. UpCall Recent Development
 Table 76. Arise Company Details
 Table 77. Arise Business Overview
 Table 78. Arise Customer Service Outsourcing Product
 Table 79. Arise Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 80. Arise Recent Development
 Table 81. Sensee Company Details
 Table 82. Sensee Business Overview
 Table 83. Sensee Customer Service Outsourcing Product
 Table 84. Sensee Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 85. Sensee Recent Development
 Table 86. Teleperformance Company Details
 Table 87. Teleperformance Business Overview
 Table 88. Teleperformance Customer Service Outsourcing Product
 Table 89. Teleperformance Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 90. Teleperformance Recent Development
 Table 91. Working Solutions Company Details
 Table 92. Working Solutions Business Overview
 Table 93. Working Solutions Customer Service Outsourcing Product
 Table 94. Working Solutions Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 95. Working Solutions Recent Development
 Table 96. Capita Company Details
 Table 97. Capita Business Overview
 Table 98. Capita Customer Service Outsourcing Product
 Table 99. Capita Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 100. Capita Recent Development
 Table 101. Sitel Company Details
 Table 102. Sitel Business Overview
 Table 103. Sitel Customer Service Outsourcing Product
 Table 104. Sitel Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 105. Sitel Recent Development
 Table 106. Serco Company Details
 Table 107. Serco Business Overview
 Table 108. Serco Customer Service Outsourcing Product
 Table 109. Serco Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 110. Serco Recent Development
 Table 111. Ventrica Company Details
 Table 112. Ventrica Business Overview
 Table 113. Ventrica Customer Service Outsourcing Product
 Table 114. Ventrica Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 115. Ventrica Recent Development
 Table 116. Supportyourapp Company Details
 Table 117. Supportyourapp Business Overview
 Table 118. Supportyourapp Customer Service Outsourcing Product
 Table 119. Supportyourapp Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 120. Supportyourapp Recent Development
 Table 121. Expivia Company Details
 Table 122. Expivia Business Overview
 Table 123. Expivia Customer Service Outsourcing Product
 Table 124. Expivia Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 125. Expivia Recent Development
 Table 126. Ameridial Call Center Company Details
 Table 127. Ameridial Call Center Business Overview
 Table 128. Ameridial Call Center Customer Service Outsourcing Product
 Table 129. Ameridial Call Center Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 130. Ameridial Call Center Recent Development
 Table 131. DATAMARK Company Details
 Table 132. DATAMARK Business Overview
 Table 133. DATAMARK Customer Service Outsourcing Product
 Table 134. DATAMARK Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 135. DATAMARK Recent Development
 Table 136. Majorel Company Details
 Table 137. Majorel Business Overview
 Table 138. Majorel Customer Service Outsourcing Product
 Table 139. Majorel Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 140. Majorel Recent Development
 Table 141. Infosys BPM Company Details
 Table 142. Infosys BPM Business Overview
 Table 143. Infosys BPM Customer Service Outsourcing Product
 Table 144. Infosys BPM Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 145. Infosys BPM Recent Development
 Table 146. WOW24-7 Company Details
 Table 147. WOW24-7 Business Overview
 Table 148. WOW24-7 Customer Service Outsourcing Product
 Table 149. WOW24-7 Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 150. WOW24-7 Recent Development
 Table 151. CX Services Company Details
 Table 152. CX Services Business Overview
 Table 153. CX Services Customer Service Outsourcing Product
 Table 154. CX Services Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 155. CX Services Recent Development
 Table 156. TieTa Company Details
 Table 157. TieTa Business Overview
 Table 158. TieTa Customer Service Outsourcing Product
 Table 159. TieTa Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 160. TieTa Recent Development
 Table 161. Confero Company Details
 Table 162. Confero Business Overview
 Table 163. Confero Customer Service Outsourcing Product
 Table 164. Confero Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 165. Confero Recent Development
 Table 166. Primech Company Details
 Table 167. Primech Business Overview
 Table 168. Primech Customer Service Outsourcing Product
 Table 169. Primech Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 170. Primech Recent Development
 Table 171. Whistl Company Details
 Table 172. Whistl Business Overview
 Table 173. Whistl Customer Service Outsourcing Product
 Table 174. Whistl Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 175. Whistl Recent Development
 Table 176. Paper Alternative Company Details
 Table 177. Paper Alternative Business Overview
 Table 178. Paper Alternative Customer Service Outsourcing Product
 Table 179. Paper Alternative Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
 Table 180. Paper Alternative Recent Development
 Table 181. Research Programs/Design for This Report
 Table 182. Key Data Information from Secondary Sources
 Table 183. Key Data Information from Primary Sources
 Table 184. Authors List of This Report


List of Figures
 Figure 1. Customer Service Outsourcing Picture
 Figure 2. Global Customer Service Outsourcing Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Customer Service Outsourcing Market Share by Type: 2024 VS 2031
 Figure 4. Partial Outsourcing Features
 Figure 5. Complete Outsourcing Features
 Figure 6. Global Customer Service Outsourcing Market Size by Application (2020-2031) & (US$ Million)
 Figure 7. Global Customer Service Outsourcing Market Share by Application: 2024 VS 2031
 Figure 8. Large Enterprises Case Studies
 Figure 9. SMEs Case Studies
 Figure 10. Customer Service Outsourcing Report Years Considered
 Figure 11. Global Customer Service Outsourcing Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 12. Global Customer Service Outsourcing Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 13. Global Customer Service Outsourcing Market Share by Region: 2024 VS 2031
 Figure 14. Global Customer Service Outsourcing Market Share by Players in 2024
 Figure 15. Global Top Customer Service Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Outsourcing as of 2024)
 Figure 16. The Top 10 and 5 Players Market Share by Customer Service Outsourcing Revenue in 2024
 Figure 17. North America Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 18. North America Customer Service Outsourcing Market Share by Country (2020-2031)
 Figure 19. United States Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 20. Canada Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. Europe Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Europe Customer Service Outsourcing Market Share by Country (2020-2031)
 Figure 23. Germany Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. France Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. U.K. Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. Italy Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Russia Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Nordic Countries Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Asia-Pacific Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Asia-Pacific Customer Service Outsourcing Market Share by Region (2020-2031)
 Figure 31. China Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Japan Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. South Korea Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Southeast Asia Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. India Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. Australia Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Latin America Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Latin America Customer Service Outsourcing Market Share by Country (2020-2031)
 Figure 39. Mexico Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Brazil Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Middle East & Africa Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Middle East & Africa Customer Service Outsourcing Market Share by Country (2020-2031)
 Figure 43. Turkey Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Saudi Arabia Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. UAE Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Odondo Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 47. Sykes Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 48. Ascensos Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 49. VoxPro (Telus) Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 50. LiveOps Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 51. UpCall Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 52. Arise Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 53. Sensee Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 54. Teleperformance Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 55. Working Solutions Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 56. Capita Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 57. Sitel Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 58. Serco Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 59. Ventrica Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 60. Supportyourapp Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 61. Expivia Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 62. Ameridial Call Center Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 63. DATAMARK Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 64. Majorel Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 65. Infosys BPM Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 66. WOW24-7 Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 67. CX Services Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 68. TieTa Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 69. Confero Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 70. Primech Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 71. Whistl Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 72. Paper Alternative Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
 Figure 73. Bottom-up and Top-down Approaches for This Report
 Figure 74. Data Triangulation
 Figure 75. Key Executives Interviewed
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