List of Tables
Table 1. Global Customer Service Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
Table 2. Key Players of Partial Outsourcing
Table 3. Key Players of Complete Outsourcing
Table 4. Global Customer Service Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
Table 5. Global Customer Service Outsourcing Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
Table 6. Global Customer Service Outsourcing Market Size by Region (2020-2025) & (US$ Million)
Table 7. Global Customer Service Outsourcing Market Share by Region (2020-2025)
Table 8. Global Customer Service Outsourcing Forecasted Market Size by Region (2026-2031) & (US$ Million)
Table 9. Global Customer Service Outsourcing Market Share by Region (2026-2031)
Table 10. Customer Service Outsourcing Market Trends
Table 11. Customer Service Outsourcing Market Drivers
Table 12. Customer Service Outsourcing Market Challenges
Table 13. Customer Service Outsourcing Market Restraints
Table 14. Global Customer Service Outsourcing Revenue by Players (2020-2025) & (US$ Million)
Table 15. Global Customer Service Outsourcing Market Share by Players (2020-2025)
Table 16. Global Top Customer Service Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Outsourcing as of 2024)
Table 17. Ranking of Global Top Customer Service Outsourcing Companies by Revenue (US$ Million) in 2024
Table 18. Global 5 Largest Players Market Share by Customer Service Outsourcing Revenue (CR5 and HHI) & (2020-2025)
Table 19. Global Key Players of Customer Service Outsourcing, Headquarters and Area Served
Table 20. Global Key Players of Customer Service Outsourcing, Product and Application
Table 21. Global Key Players of Customer Service Outsourcing, Date of Enter into This Industry
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Service Outsourcing Market Size by Type (2020-2025) & (US$ Million)
Table 24. Global Customer Service Outsourcing Revenue Market Share by Type (2020-2025)
Table 25. Global Customer Service Outsourcing Forecasted Market Size by Type (2026-2031) & (US$ Million)
Table 26. Global Customer Service Outsourcing Revenue Market Share by Type (2026-2031)
Table 27. Global Customer Service Outsourcing Market Size by Application (2020-2025) & (US$ Million)
Table 28. Global Customer Service Outsourcing Revenue Market Share by Application (2020-2025)
Table 29. Global Customer Service Outsourcing Forecasted Market Size by Application (2026-2031) & (US$ Million)
Table 30. Global Customer Service Outsourcing Revenue Market Share by Application (2026-2031)
Table 31. North America Customer Service Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 32. North America Customer Service Outsourcing Market Size by Country (2020-2025) & (US$ Million)
Table 33. North America Customer Service Outsourcing Market Size by Country (2026-2031) & (US$ Million)
Table 34. Europe Customer Service Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 35. Europe Customer Service Outsourcing Market Size by Country (2020-2025) & (US$ Million)
Table 36. Europe Customer Service Outsourcing Market Size by Country (2026-2031) & (US$ Million)
Table 37. Asia-Pacific Customer Service Outsourcing Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
Table 38. Asia-Pacific Customer Service Outsourcing Market Size by Region (2020-2025) & (US$ Million)
Table 39. Asia-Pacific Customer Service Outsourcing Market Size by Region (2026-2031) & (US$ Million)
Table 40. Latin America Customer Service Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 41. Latin America Customer Service Outsourcing Market Size by Country (2020-2025) & (US$ Million)
Table 42. Latin America Customer Service Outsourcing Market Size by Country (2026-2031) & (US$ Million)
Table 43. Middle East & Africa Customer Service Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 44. Middle East & Africa Customer Service Outsourcing Market Size by Country (2020-2025) & (US$ Million)
Table 45. Middle East & Africa Customer Service Outsourcing Market Size by Country (2026-2031) & (US$ Million)
Table 46. Odondo Company Details
Table 47. Odondo Business Overview
Table 48. Odondo Customer Service Outsourcing Product
Table 49. Odondo Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 50. Odondo Recent Development
Table 51. Sykes Company Details
Table 52. Sykes Business Overview
Table 53. Sykes Customer Service Outsourcing Product
Table 54. Sykes Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 55. Sykes Recent Development
Table 56. Ascensos Company Details
Table 57. Ascensos Business Overview
Table 58. Ascensos Customer Service Outsourcing Product
Table 59. Ascensos Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 60. Ascensos Recent Development
Table 61. VoxPro (Telus) Company Details
Table 62. VoxPro (Telus) Business Overview
Table 63. VoxPro (Telus) Customer Service Outsourcing Product
Table 64. VoxPro (Telus) Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 65. VoxPro (Telus) Recent Development
Table 66. LiveOps Company Details
Table 67. LiveOps Business Overview
Table 68. LiveOps Customer Service Outsourcing Product
Table 69. LiveOps Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 70. LiveOps Recent Development
Table 71. UpCall Company Details
Table 72. UpCall Business Overview
Table 73. UpCall Customer Service Outsourcing Product
Table 74. UpCall Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 75. UpCall Recent Development
Table 76. Arise Company Details
Table 77. Arise Business Overview
Table 78. Arise Customer Service Outsourcing Product
Table 79. Arise Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 80. Arise Recent Development
Table 81. Sensee Company Details
Table 82. Sensee Business Overview
Table 83. Sensee Customer Service Outsourcing Product
Table 84. Sensee Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 85. Sensee Recent Development
Table 86. Teleperformance Company Details
Table 87. Teleperformance Business Overview
Table 88. Teleperformance Customer Service Outsourcing Product
Table 89. Teleperformance Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 90. Teleperformance Recent Development
Table 91. Working Solutions Company Details
Table 92. Working Solutions Business Overview
Table 93. Working Solutions Customer Service Outsourcing Product
Table 94. Working Solutions Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 95. Working Solutions Recent Development
Table 96. Capita Company Details
Table 97. Capita Business Overview
Table 98. Capita Customer Service Outsourcing Product
Table 99. Capita Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 100. Capita Recent Development
Table 101. Sitel Company Details
Table 102. Sitel Business Overview
Table 103. Sitel Customer Service Outsourcing Product
Table 104. Sitel Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 105. Sitel Recent Development
Table 106. Serco Company Details
Table 107. Serco Business Overview
Table 108. Serco Customer Service Outsourcing Product
Table 109. Serco Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 110. Serco Recent Development
Table 111. Ventrica Company Details
Table 112. Ventrica Business Overview
Table 113. Ventrica Customer Service Outsourcing Product
Table 114. Ventrica Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 115. Ventrica Recent Development
Table 116. Supportyourapp Company Details
Table 117. Supportyourapp Business Overview
Table 118. Supportyourapp Customer Service Outsourcing Product
Table 119. Supportyourapp Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 120. Supportyourapp Recent Development
Table 121. Expivia Company Details
Table 122. Expivia Business Overview
Table 123. Expivia Customer Service Outsourcing Product
Table 124. Expivia Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 125. Expivia Recent Development
Table 126. Ameridial Call Center Company Details
Table 127. Ameridial Call Center Business Overview
Table 128. Ameridial Call Center Customer Service Outsourcing Product
Table 129. Ameridial Call Center Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 130. Ameridial Call Center Recent Development
Table 131. DATAMARK Company Details
Table 132. DATAMARK Business Overview
Table 133. DATAMARK Customer Service Outsourcing Product
Table 134. DATAMARK Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 135. DATAMARK Recent Development
Table 136. Majorel Company Details
Table 137. Majorel Business Overview
Table 138. Majorel Customer Service Outsourcing Product
Table 139. Majorel Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 140. Majorel Recent Development
Table 141. Infosys BPM Company Details
Table 142. Infosys BPM Business Overview
Table 143. Infosys BPM Customer Service Outsourcing Product
Table 144. Infosys BPM Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 145. Infosys BPM Recent Development
Table 146. WOW24-7 Company Details
Table 147. WOW24-7 Business Overview
Table 148. WOW24-7 Customer Service Outsourcing Product
Table 149. WOW24-7 Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 150. WOW24-7 Recent Development
Table 151. CX Services Company Details
Table 152. CX Services Business Overview
Table 153. CX Services Customer Service Outsourcing Product
Table 154. CX Services Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 155. CX Services Recent Development
Table 156. TieTa Company Details
Table 157. TieTa Business Overview
Table 158. TieTa Customer Service Outsourcing Product
Table 159. TieTa Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 160. TieTa Recent Development
Table 161. Confero Company Details
Table 162. Confero Business Overview
Table 163. Confero Customer Service Outsourcing Product
Table 164. Confero Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 165. Confero Recent Development
Table 166. Primech Company Details
Table 167. Primech Business Overview
Table 168. Primech Customer Service Outsourcing Product
Table 169. Primech Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 170. Primech Recent Development
Table 171. Whistl Company Details
Table 172. Whistl Business Overview
Table 173. Whistl Customer Service Outsourcing Product
Table 174. Whistl Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 175. Whistl Recent Development
Table 176. Paper Alternative Company Details
Table 177. Paper Alternative Business Overview
Table 178. Paper Alternative Customer Service Outsourcing Product
Table 179. Paper Alternative Revenue in Customer Service Outsourcing Business (2020-2025) & (US$ Million)
Table 180. Paper Alternative Recent Development
Table 181. Research Programs/Design for This Report
Table 182. Key Data Information from Secondary Sources
Table 183. Key Data Information from Primary Sources
Table 184. Authors List of This Report
List of Figures
Figure 1. Customer Service Outsourcing Picture
Figure 2. Global Customer Service Outsourcing Market Size Comparison by Type (2020-2031) & (US$ Million)
Figure 3. Global Customer Service Outsourcing Market Share by Type: 2024 VS 2031
Figure 4. Partial Outsourcing Features
Figure 5. Complete Outsourcing Features
Figure 6. Global Customer Service Outsourcing Market Size by Application (2020-2031) & (US$ Million)
Figure 7. Global Customer Service Outsourcing Market Share by Application: 2024 VS 2031
Figure 8. Large Enterprises Case Studies
Figure 9. SMEs Case Studies
Figure 10. Customer Service Outsourcing Report Years Considered
Figure 11. Global Customer Service Outsourcing Market Size (US$ Million), Year-over-Year: 2020-2031
Figure 12. Global Customer Service Outsourcing Market Size, (US$ Million), 2020 VS 2024 VS 2031
Figure 13. Global Customer Service Outsourcing Market Share by Region: 2024 VS 2031
Figure 14. Global Customer Service Outsourcing Market Share by Players in 2024
Figure 15. Global Top Customer Service Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Service Outsourcing as of 2024)
Figure 16. The Top 10 and 5 Players Market Share by Customer Service Outsourcing Revenue in 2024
Figure 17. North America Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 18. North America Customer Service Outsourcing Market Share by Country (2020-2031)
Figure 19. United States Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 20. Canada Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 21. Europe Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 22. Europe Customer Service Outsourcing Market Share by Country (2020-2031)
Figure 23. Germany Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 24. France Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 25. U.K. Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 26. Italy Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 27. Russia Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 28. Nordic Countries Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 29. Asia-Pacific Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 30. Asia-Pacific Customer Service Outsourcing Market Share by Region (2020-2031)
Figure 31. China Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 32. Japan Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 33. South Korea Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 34. Southeast Asia Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 35. India Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 36. Australia Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 37. Latin America Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 38. Latin America Customer Service Outsourcing Market Share by Country (2020-2031)
Figure 39. Mexico Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 40. Brazil Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 41. Middle East & Africa Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 42. Middle East & Africa Customer Service Outsourcing Market Share by Country (2020-2031)
Figure 43. Turkey Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 44. Saudi Arabia Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 45. UAE Customer Service Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 46. Odondo Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 47. Sykes Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 48. Ascensos Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 49. VoxPro (Telus) Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 50. LiveOps Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 51. UpCall Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 52. Arise Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 53. Sensee Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 54. Teleperformance Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 55. Working Solutions Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 56. Capita Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 57. Sitel Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 58. Serco Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 59. Ventrica Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 60. Supportyourapp Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 61. Expivia Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 62. Ameridial Call Center Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 63. DATAMARK Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 64. Majorel Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 65. Infosys BPM Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 66. WOW24-7 Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 67. CX Services Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 68. TieTa Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 69. Confero Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 70. Primech Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 71. Whistl Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 72. Paper Alternative Revenue Growth Rate in Customer Service Outsourcing Business (2020-2025)
Figure 73. Bottom-up and Top-down Approaches for This Report
Figure 74. Data Triangulation
Figure 75. Key Executives Interviewed