List of Tables
Table 1. Global IT Service Desk Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
Table 2. Key Players of Cloud based
Table 3. Key Players of On Premise
Table 4. Global IT Service Desk Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
Table 5. Global IT Service Desk Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
Table 6. Global IT Service Desk Market Size by Region (2020-2025) & (US$ Million)
Table 7. Global IT Service Desk Market Share by Region (2020-2025)
Table 8. Global IT Service Desk Forecasted Market Size by Region (2026-2031) & (US$ Million)
Table 9. Global IT Service Desk Market Share by Region (2026-2031)
Table 10. IT Service Desk Market Trends
Table 11. IT Service Desk Market Drivers
Table 12. IT Service Desk Market Challenges
Table 13. IT Service Desk Market Restraints
Table 14. Global IT Service Desk Revenue by Players (2020-2025) & (US$ Million)
Table 15. Global IT Service Desk Market Share by Players (2020-2025)
Table 16. Global Top IT Service Desk Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Desk as of 2024)
Table 17. Ranking of Global Top IT Service Desk Companies by Revenue (US$ Million) in 2024
Table 18. Global 5 Largest Players Market Share by IT Service Desk Revenue (CR5 and HHI) & (2020-2025)
Table 19. Global Key Players of IT Service Desk, Headquarters and Area Served
Table 20. Global Key Players of IT Service Desk, Product and Application
Table 21. Global Key Players of IT Service Desk, Date of Enter into This Industry
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global IT Service Desk Market Size by Type (2020-2025) & (US$ Million)
Table 24. Global IT Service Desk Revenue Market Share by Type (2020-2025)
Table 25. Global IT Service Desk Forecasted Market Size by Type (2026-2031) & (US$ Million)
Table 26. Global IT Service Desk Revenue Market Share by Type (2026-2031)
Table 27. Global IT Service Desk Market Size by Application (2020-2025) & (US$ Million)
Table 28. Global IT Service Desk Revenue Market Share by Application (2020-2025)
Table 29. Global IT Service Desk Forecasted Market Size by Application (2026-2031) & (US$ Million)
Table 30. Global IT Service Desk Revenue Market Share by Application (2026-2031)
Table 31. North America IT Service Desk Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 32. North America IT Service Desk Market Size by Country (2020-2025) & (US$ Million)
Table 33. North America IT Service Desk Market Size by Country (2026-2031) & (US$ Million)
Table 34. Europe IT Service Desk Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 35. Europe IT Service Desk Market Size by Country (2020-2025) & (US$ Million)
Table 36. Europe IT Service Desk Market Size by Country (2026-2031) & (US$ Million)
Table 37. Asia-Pacific IT Service Desk Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
Table 38. Asia-Pacific IT Service Desk Market Size by Region (2020-2025) & (US$ Million)
Table 39. Asia-Pacific IT Service Desk Market Size by Region (2026-2031) & (US$ Million)
Table 40. Latin America IT Service Desk Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 41. Latin America IT Service Desk Market Size by Country (2020-2025) & (US$ Million)
Table 42. Latin America IT Service Desk Market Size by Country (2026-2031) & (US$ Million)
Table 43. Middle East & Africa IT Service Desk Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 44. Middle East & Africa IT Service Desk Market Size by Country (2020-2025) & (US$ Million)
Table 45. Middle East & Africa IT Service Desk Market Size by Country (2026-2031) & (US$ Million)
Table 46. Samanage Company Details
Table 47. Samanage Business Overview
Table 48. Samanage IT Service Desk Product
Table 49. Samanage Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 50. Samanage Recent Development
Table 51. Freshservice Company Details
Table 52. Freshservice Business Overview
Table 53. Freshservice IT Service Desk Product
Table 54. Freshservice Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 55. Freshservice Recent Development
Table 56. ManageEngine ServiceDesk Company Details
Table 57. ManageEngine ServiceDesk Business Overview
Table 58. ManageEngine ServiceDesk IT Service Desk Product
Table 59. ManageEngine ServiceDesk Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 60. ManageEngine ServiceDesk Recent Development
Table 61. JIRA Service Desk Company Details
Table 62. JIRA Service Desk Business Overview
Table 63. JIRA Service Desk IT Service Desk Product
Table 64. JIRA Service Desk Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 65. JIRA Service Desk Recent Development
Table 66. Zendesk Company Details
Table 67. Zendesk Business Overview
Table 68. Zendesk IT Service Desk Product
Table 69. Zendesk Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 70. Zendesk Recent Development
Table 71. Track-It! Company Details
Table 72. Track-It! Business Overview
Table 73. Track-It! IT Service Desk Product
Table 74. Track-It! Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 75. Track-It! Recent Development
Table 76. BMC Remedy 9 Company Details
Table 77. BMC Remedy 9 Business Overview
Table 78. BMC Remedy 9 IT Service Desk Product
Table 79. BMC Remedy 9 Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 80. BMC Remedy 9 Recent Development
Table 81. Cherwell IT Service Management Company Details
Table 82. Cherwell IT Service Management Business Overview
Table 83. Cherwell IT Service Management IT Service Desk Product
Table 84. Cherwell IT Service Management Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 85. Cherwell IT Service Management Recent Development
Table 86. Agiloft Company Details
Table 87. Agiloft Business Overview
Table 88. Agiloft IT Service Desk Product
Table 89. Agiloft Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 90. Agiloft Recent Development
Table 91. Re:Desk Company Details
Table 92. Re:Desk Business Overview
Table 93. Re:Desk IT Service Desk Product
Table 94. Re:Desk Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 95. Re:Desk Recent Development
Table 96. ServiceNow Company Details
Table 97. ServiceNow Business Overview
Table 98. ServiceNow IT Service Desk Product
Table 99. ServiceNow Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 100. ServiceNow Recent Development
Table 101. GoToAssist Company Details
Table 102. GoToAssist Business Overview
Table 103. GoToAssist IT Service Desk Product
Table 104. GoToAssist Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 105. GoToAssist Recent Development
Table 106. Spiceworks Company Details
Table 107. Spiceworks Business Overview
Table 108. Spiceworks IT Service Desk Product
Table 109. Spiceworks Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 110. Spiceworks Recent Development
Table 111. EasyVista Company Details
Table 112. EasyVista Business Overview
Table 113. EasyVista IT Service Desk Product
Table 114. EasyVista Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 115. EasyVista Recent Development
Table 116. Wolken Company Details
Table 117. Wolken Business Overview
Table 118. Wolken IT Service Desk Product
Table 119. Wolken Revenue in IT Service Desk Business (2020-2025) & (US$ Million)
Table 120. Wolken Recent Development
Table 121. Research Programs/Design for This Report
Table 122. Key Data Information from Secondary Sources
Table 123. Key Data Information from Primary Sources
Table 124. Authors List of This Report
List of Figures
Figure 1. IT Service Desk Picture
Figure 2. Global IT Service Desk Market Size Comparison by Type (2020-2031) & (US$ Million)
Figure 3. Global IT Service Desk Market Share by Type: 2024 VS 2031
Figure 4. Cloud based Features
Figure 5. On Premise Features
Figure 6. Global IT Service Desk Market Size by Application (2020-2031) & (US$ Million)
Figure 7. Global IT Service Desk Market Share by Application: 2024 VS 2031
Figure 8. SMBs Case Studies
Figure 9. Large Enterprises Case Studies
Figure 10. IT Service Desk Report Years Considered
Figure 11. Global IT Service Desk Market Size (US$ Million), Year-over-Year: 2020-2031
Figure 12. Global IT Service Desk Market Size, (US$ Million), 2020 VS 2024 VS 2031
Figure 13. Global IT Service Desk Market Share by Region: 2024 VS 2031
Figure 14. Global IT Service Desk Market Share by Players in 2024
Figure 15. Global Top IT Service Desk Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Desk as of 2024)
Figure 16. The Top 10 and 5 Players Market Share by IT Service Desk Revenue in 2024
Figure 17. North America IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 18. North America IT Service Desk Market Share by Country (2020-2031)
Figure 19. United States IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 20. Canada IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 21. Europe IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 22. Europe IT Service Desk Market Share by Country (2020-2031)
Figure 23. Germany IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 24. France IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 25. U.K. IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 26. Italy IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 27. Russia IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 28. Nordic Countries IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 29. Asia-Pacific IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 30. Asia-Pacific IT Service Desk Market Share by Region (2020-2031)
Figure 31. China IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 32. Japan IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 33. South Korea IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 34. Southeast Asia IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 35. India IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 36. Australia IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 37. Latin America IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 38. Latin America IT Service Desk Market Share by Country (2020-2031)
Figure 39. Mexico IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 40. Brazil IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 41. Middle East & Africa IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 42. Middle East & Africa IT Service Desk Market Share by Country (2020-2031)
Figure 43. Turkey IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 44. Saudi Arabia IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 45. UAE IT Service Desk Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 46. Samanage Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 47. Freshservice Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 48. ManageEngine ServiceDesk Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 49. JIRA Service Desk Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 50. Zendesk Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 51. Track-It! Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 52. BMC Remedy 9 Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 53. Cherwell IT Service Management Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 54. Agiloft Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 55. Re:Desk Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 56. ServiceNow Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 57. GoToAssist Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 58. Spiceworks Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 59. EasyVista Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 60. Wolken Revenue Growth Rate in IT Service Desk Business (2020-2025)
Figure 61. Bottom-up and Top-down Approaches for This Report
Figure 62. Data Triangulation
Figure 63. Key Executives Interviewed