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Global Service Desk Outsourcing Market Research Report 2025

Published Date: July 2025

Report Code: QYRE-Auto-35L5696

Global Service Desk Outsourcing Market Size Status and Forecast 2021 2027

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Global Service Desk Outsourcing Market Research Report 2025

Code: QYRE-Auto-35L5696

Report

July 2025

Pages:82

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Conduent

Atos

DXC Technologies

Dell Inc

Fujitsu Limited

Genpact Ltd

Getronics

GlobalServe

HCL Technologies

iGate

Maintech

Stefanini

T-Systems

Tieto

Unisys InteliServe

Service Desk Outsourcing Market

The global market for Service Desk Outsourcing was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.

Service Desk Outsourcing Companies provide help desk, ITIL / ITSM and customer support services.

North American market for Service Desk Outsourcing is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Service Desk Outsourcing is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Service Desk Outsourcing in Large Enterprises is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Service Desk Outsourcing include Conduent, Atos, DXC Technologies, Dell, Fujitsu, Genpact, Getronics, GlobalServe, HCL Technologies, IGATE, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Service Desk Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Service Desk Outsourcing.

The Service Desk Outsourcing market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Service Desk Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Service Desk Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Service Desk Outsourcing Market Report

Report Metric	Details
Report Name	Service Desk Outsourcing Market
Segment by Type	Help Desk Services ITIL / ITSM Services Customer Support Services
Segment by Application	Large Enterprises SMEs
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Conduent, Atos, DXC Technologies, Dell, Fujitsu, Genpact, Getronics, GlobalServe, HCL Technologies, IGATE, Maintech, Stefanini, T-Systems, Tieto, Unisys InteliServe
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Service Desk Outsourcing company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Service Desk Outsourcing Market report?

Ans: The main players in the Service Desk Outsourcing Market are Conduent, Atos, DXC Technologies, Dell, Fujitsu, Genpact, Getronics, GlobalServe, HCL Technologies, IGATE, Maintech, Stefanini, T-Systems, Tieto, Unisys InteliServe

What are the Application segmentation covered in the Service Desk Outsourcing Market report?

Ans: The Applications covered in the Service Desk Outsourcing Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Service Desk Outsourcing Market report?

Ans: The Types covered in the Service Desk Outsourcing Market report are Help Desk Services, ITIL / ITSM Services, Customer Support Services

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Service Desk Outsourcing Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Help Desk Services

1.2.3 ITIL / ITSM Services

1.2.4 Customer Support Services

1.3 Market by Application

1.3.1 Global Service Desk Outsourcing Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Large Enterprises

1.3.3 SMEs

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Service Desk Outsourcing Market Perspective (2020-2031)

2.2 Global Service Desk Outsourcing Growth Trends by Region

2.2.1 Global Service Desk Outsourcing Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Service Desk Outsourcing Historic Market Size by Region (2020-2025)

2.2.3 Service Desk Outsourcing Forecasted Market Size by Region (2026-2031)

2.3 Service Desk Outsourcing Market Dynamics

2.3.1 Service Desk Outsourcing Industry Trends

2.3.2 Service Desk Outsourcing Market Drivers

2.3.3 Service Desk Outsourcing Market Challenges

2.3.4 Service Desk Outsourcing Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Service Desk Outsourcing Players by Revenue

3.1.1 Global Top Service Desk Outsourcing Players by Revenue (2020-2025)

3.1.2 Global Service Desk Outsourcing Revenue Market Share by Players (2020-2025)

3.2 Global Service Desk Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Service Desk Outsourcing Revenue

3.4 Global Service Desk Outsourcing Market Concentration Ratio

3.4.1 Global Service Desk Outsourcing Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Service Desk Outsourcing Revenue in 2024

3.5 Global Key Players of Service Desk Outsourcing Head office and Area Served

3.6 Global Key Players of Service Desk Outsourcing, Product and Application

3.7 Global Key Players of Service Desk Outsourcing, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Service Desk Outsourcing Breakdown Data by Type

4.1 Global Service Desk Outsourcing Historic Market Size by Type (2020-2025)

4.2 Global Service Desk Outsourcing Forecasted Market Size by Type (2026-2031)

5 Service Desk Outsourcing Breakdown Data by Application

5.1 Global Service Desk Outsourcing Historic Market Size by Application (2020-2025)

5.2 Global Service Desk Outsourcing Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Service Desk Outsourcing Market Size (2020-2031)

6.2 North America Service Desk Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Service Desk Outsourcing Market Size by Country (2020-2025)

6.4 North America Service Desk Outsourcing Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Service Desk Outsourcing Market Size (2020-2031)

7.2 Europe Service Desk Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Service Desk Outsourcing Market Size by Country (2020-2025)

7.4 Europe Service Desk Outsourcing Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Service Desk Outsourcing Market Size (2020-2031)

8.2 Asia-Pacific Service Desk Outsourcing Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Service Desk Outsourcing Market Size by Region (2020-2025)

8.4 Asia-Pacific Service Desk Outsourcing Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Service Desk Outsourcing Market Size (2020-2031)

9.2 Latin America Service Desk Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Service Desk Outsourcing Market Size by Country (2020-2025)

9.4 Latin America Service Desk Outsourcing Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Service Desk Outsourcing Market Size (2020-2031)

10.2 Middle East & Africa Service Desk Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Service Desk Outsourcing Market Size by Country (2020-2025)

10.4 Middle East & Africa Service Desk Outsourcing Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Conduent

11.1.1 Conduent Company Details

11.1.2 Conduent Business Overview

11.1.3 Conduent Service Desk Outsourcing Introduction

11.1.4 Conduent Revenue in Service Desk Outsourcing Business (2020-2025)

11.1.5 Conduent Recent Development

11.2 Atos

11.2.1 Atos Company Details

11.2.2 Atos Business Overview

11.2.3 Atos Service Desk Outsourcing Introduction

11.2.4 Atos Revenue in Service Desk Outsourcing Business (2020-2025)

11.2.5 Atos Recent Development

11.3 DXC Technologies

11.3.1 DXC Technologies Company Details

11.3.2 DXC Technologies Business Overview

11.3.3 DXC Technologies Service Desk Outsourcing Introduction

11.3.4 DXC Technologies Revenue in Service Desk Outsourcing Business (2020-2025)

11.3.5 DXC Technologies Recent Development

11.4 Dell

11.4.1 Dell Company Details

11.4.2 Dell Business Overview

11.4.3 Dell Service Desk Outsourcing Introduction

11.4.4 Dell Revenue in Service Desk Outsourcing Business (2020-2025)

11.4.5 Dell Recent Development

11.5 Fujitsu

11.5.1 Fujitsu Company Details

11.5.2 Fujitsu Business Overview

11.5.3 Fujitsu Service Desk Outsourcing Introduction

11.5.4 Fujitsu Revenue in Service Desk Outsourcing Business (2020-2025)

11.5.5 Fujitsu Recent Development

11.6 Genpact

11.6.1 Genpact Company Details

11.6.2 Genpact Business Overview

11.6.3 Genpact Service Desk Outsourcing Introduction

11.6.4 Genpact Revenue in Service Desk Outsourcing Business (2020-2025)

11.6.5 Genpact Recent Development

11.7 Getronics

11.7.1 Getronics Company Details

11.7.2 Getronics Business Overview

11.7.3 Getronics Service Desk Outsourcing Introduction

11.7.4 Getronics Revenue in Service Desk Outsourcing Business (2020-2025)

11.7.5 Getronics Recent Development

11.8 GlobalServe

11.8.1 GlobalServe Company Details

11.8.2 GlobalServe Business Overview

11.8.3 GlobalServe Service Desk Outsourcing Introduction

11.8.4 GlobalServe Revenue in Service Desk Outsourcing Business (2020-2025)

11.8.5 GlobalServe Recent Development

11.9 HCL Technologies

11.9.1 HCL Technologies Company Details

11.9.2 HCL Technologies Business Overview

11.9.3 HCL Technologies Service Desk Outsourcing Introduction

11.9.4 HCL Technologies Revenue in Service Desk Outsourcing Business (2020-2025)

11.9.5 HCL Technologies Recent Development

11.10 IGATE

11.10.1 IGATE Company Details

11.10.2 IGATE Business Overview

11.10.3 IGATE Service Desk Outsourcing Introduction

11.10.4 IGATE Revenue in Service Desk Outsourcing Business (2020-2025)

11.10.5 IGATE Recent Development

11.11 Maintech

11.11.1 Maintech Company Details

11.11.2 Maintech Business Overview

11.11.3 Maintech Service Desk Outsourcing Introduction

11.11.4 Maintech Revenue in Service Desk Outsourcing Business (2020-2025)

11.11.5 Maintech Recent Development

11.12 Stefanini

11.12.1 Stefanini Company Details

11.12.2 Stefanini Business Overview

11.12.3 Stefanini Service Desk Outsourcing Introduction

11.12.4 Stefanini Revenue in Service Desk Outsourcing Business (2020-2025)

11.12.5 Stefanini Recent Development

11.13 T-Systems

11.13.1 T-Systems Company Details

11.13.2 T-Systems Business Overview

11.13.3 T-Systems Service Desk Outsourcing Introduction

11.13.4 T-Systems Revenue in Service Desk Outsourcing Business (2020-2025)

11.13.5 T-Systems Recent Development

11.14 Tieto

11.14.1 Tieto Company Details

11.14.2 Tieto Business Overview

11.14.3 Tieto Service Desk Outsourcing Introduction

11.14.4 Tieto Revenue in Service Desk Outsourcing Business (2020-2025)

11.14.5 Tieto Recent Development

11.15 Unisys InteliServe

11.15.1 Unisys InteliServe Company Details

11.15.2 Unisys InteliServe Business Overview

11.15.3 Unisys InteliServe Service Desk Outsourcing Introduction

11.15.4 Unisys InteliServe Revenue in Service Desk Outsourcing Business (2020-2025)

11.15.5 Unisys InteliServe Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Conduent

Atos

DXC Technologies

Dell Inc

Fujitsu Limited

Genpact Ltd

Getronics

GlobalServe

HCL Technologies

iGate

Maintech

Stefanini

T-Systems

Tieto

Unisys InteliServe

List of Tables

Table 1. Global Service Desk Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Help Desk Services

Table 3. Key Players of ITIL / ITSM Services

Table 4. Key Players of Customer Support Services

Table 5. Global Service Desk Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Service Desk Outsourcing Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 7. Global Service Desk Outsourcing Market Size by Region (2020-2025) & (US$ Million)

Table 8. Global Service Desk Outsourcing Market Share by Region (2020-2025)

Table 9. Global Service Desk Outsourcing Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 10. Global Service Desk Outsourcing Market Share by Region (2026-2031)

Table 11. Service Desk Outsourcing Market Trends

Table 12. Service Desk Outsourcing Market Drivers

Table 13. Service Desk Outsourcing Market Challenges

Table 14. Service Desk Outsourcing Market Restraints

Table 15. Global Service Desk Outsourcing Revenue by Players (2020-2025) & (US$ Million)

Table 16. Global Service Desk Outsourcing Market Share by Players (2020-2025)

Table 17. Global Top Service Desk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Desk Outsourcing as of 2024)

Table 18. Ranking of Global Top Service Desk Outsourcing Companies by Revenue (US$ Million) in 2024

Table 19. Global 5 Largest Players Market Share by Service Desk Outsourcing Revenue (CR5 and HHI) & (2020-2025)

Table 20. Global Key Players of Service Desk Outsourcing, Headquarters and Area Served

Table 21. Global Key Players of Service Desk Outsourcing, Product and Application

Table 22. Global Key Players of Service Desk Outsourcing, Date of Enter into This Industry

Table 23. Mergers & Acquisitions, Expansion Plans

Table 24. Global Service Desk Outsourcing Market Size by Type (2020-2025) & (US$ Million)

Table 25. Global Service Desk Outsourcing Revenue Market Share by Type (2020-2025)

Table 26. Global Service Desk Outsourcing Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 27. Global Service Desk Outsourcing Revenue Market Share by Type (2026-2031)

Table 28. Global Service Desk Outsourcing Market Size by Application (2020-2025) & (US$ Million)

Table 29. Global Service Desk Outsourcing Revenue Market Share by Application (2020-2025)

Table 30. Global Service Desk Outsourcing Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 31. Global Service Desk Outsourcing Revenue Market Share by Application (2026-2031)

Table 32. North America Service Desk Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 33. North America Service Desk Outsourcing Market Size by Country (2020-2025) & (US$ Million)

Table 34. North America Service Desk Outsourcing Market Size by Country (2026-2031) & (US$ Million)

Table 35. Europe Service Desk Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 36. Europe Service Desk Outsourcing Market Size by Country (2020-2025) & (US$ Million)

Table 37. Europe Service Desk Outsourcing Market Size by Country (2026-2031) & (US$ Million)

Table 38. Asia-Pacific Service Desk Outsourcing Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 39. Asia-Pacific Service Desk Outsourcing Market Size by Region (2020-2025) & (US$ Million)

Table 40. Asia-Pacific Service Desk Outsourcing Market Size by Region (2026-2031) & (US$ Million)

Table 41. Latin America Service Desk Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 42. Latin America Service Desk Outsourcing Market Size by Country (2020-2025) & (US$ Million)

Table 43. Latin America Service Desk Outsourcing Market Size by Country (2026-2031) & (US$ Million)

Table 44. Middle East & Africa Service Desk Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 45. Middle East & Africa Service Desk Outsourcing Market Size by Country (2020-2025) & (US$ Million)

Table 46. Middle East & Africa Service Desk Outsourcing Market Size by Country (2026-2031) & (US$ Million)

Table 47. Conduent Company Details

Table 48. Conduent Business Overview

Table 49. Conduent Service Desk Outsourcing Product

Table 50. Conduent Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 51. Conduent Recent Development

Table 52. Atos Company Details

Table 53. Atos Business Overview

Table 54. Atos Service Desk Outsourcing Product

Table 55. Atos Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 56. Atos Recent Development

Table 57. DXC Technologies Company Details

Table 58. DXC Technologies Business Overview

Table 59. DXC Technologies Service Desk Outsourcing Product

Table 60. DXC Technologies Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 61. DXC Technologies Recent Development

Table 62. Dell Company Details

Table 63. Dell Business Overview

Table 64. Dell Service Desk Outsourcing Product

Table 65. Dell Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 66. Dell Recent Development

Table 67. Fujitsu Company Details

Table 68. Fujitsu Business Overview

Table 69. Fujitsu Service Desk Outsourcing Product

Table 70. Fujitsu Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 71. Fujitsu Recent Development

Table 72. Genpact Company Details

Table 73. Genpact Business Overview

Table 74. Genpact Service Desk Outsourcing Product

Table 75. Genpact Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 76. Genpact Recent Development

Table 77. Getronics Company Details

Table 78. Getronics Business Overview

Table 79. Getronics Service Desk Outsourcing Product

Table 80. Getronics Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 81. Getronics Recent Development

Table 82. GlobalServe Company Details

Table 83. GlobalServe Business Overview

Table 84. GlobalServe Service Desk Outsourcing Product

Table 85. GlobalServe Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 86. GlobalServe Recent Development

Table 87. HCL Technologies Company Details

Table 88. HCL Technologies Business Overview

Table 89. HCL Technologies Service Desk Outsourcing Product

Table 90. HCL Technologies Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 91. HCL Technologies Recent Development

Table 92. IGATE Company Details

Table 93. IGATE Business Overview

Table 94. IGATE Service Desk Outsourcing Product

Table 95. IGATE Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 96. IGATE Recent Development

Table 97. Maintech Company Details

Table 98. Maintech Business Overview

Table 99. Maintech Service Desk Outsourcing Product

Table 100. Maintech Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 101. Maintech Recent Development

Table 102. Stefanini Company Details

Table 103. Stefanini Business Overview

Table 104. Stefanini Service Desk Outsourcing Product

Table 105. Stefanini Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 106. Stefanini Recent Development

Table 107. T-Systems Company Details

Table 108. T-Systems Business Overview

Table 109. T-Systems Service Desk Outsourcing Product

Table 110. T-Systems Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 111. T-Systems Recent Development

Table 112. Tieto Company Details

Table 113. Tieto Business Overview

Table 114. Tieto Service Desk Outsourcing Product

Table 115. Tieto Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 116. Tieto Recent Development

Table 117. Unisys InteliServe Company Details

Table 118. Unisys InteliServe Business Overview

Table 119. Unisys InteliServe Service Desk Outsourcing Product

Table 120. Unisys InteliServe Revenue in Service Desk Outsourcing Business (2020-2025) & (US$ Million)

Table 121. Unisys InteliServe Recent Development

Table 122. Research Programs/Design for This Report

Table 123. Key Data Information from Secondary Sources

Table 124. Key Data Information from Primary Sources

Table 125. Authors List of This Report

List of Figures

Figure 1. Service Desk Outsourcing Picture

Figure 2. Global Service Desk Outsourcing Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Service Desk Outsourcing Market Share by Type: 2024 VS 2031

Figure 4. Help Desk Services Features

Figure 5. ITIL / ITSM Services Features

Figure 6. Customer Support Services Features

Figure 7. Global Service Desk Outsourcing Market Size by Application (2020-2031) & (US$ Million)

Figure 8. Global Service Desk Outsourcing Market Share by Application: 2024 VS 2031

Figure 9. Large Enterprises Case Studies

Figure 10. SMEs Case Studies

Figure 11. Service Desk Outsourcing Report Years Considered

Figure 12. Global Service Desk Outsourcing Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 13. Global Service Desk Outsourcing Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 14. Global Service Desk Outsourcing Market Share by Region: 2024 VS 2031

Figure 15. Global Service Desk Outsourcing Market Share by Players in 2024

Figure 16. Global Top Service Desk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Desk Outsourcing as of 2024)

Figure 17. The Top 10 and 5 Players Market Share by Service Desk Outsourcing Revenue in 2024

Figure 18. North America Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 19. North America Service Desk Outsourcing Market Share by Country (2020-2031)

Figure 20. United States Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. Canada Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. Europe Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 23. Europe Service Desk Outsourcing Market Share by Country (2020-2031)

Figure 24. Germany Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. France Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. U.K. Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. Italy Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Russia Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Nordic Countries Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Asia-Pacific Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Asia-Pacific Service Desk Outsourcing Market Share by Region (2020-2031)

Figure 32. China Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Japan Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. South Korea Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Southeast Asia Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. India Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Australia Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Latin America Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. Latin America Service Desk Outsourcing Market Share by Country (2020-2031)

Figure 40. Mexico Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Brazil Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Middle East & Africa Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. Middle East & Africa Service Desk Outsourcing Market Share by Country (2020-2031)

Figure 44. Turkey Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Saudi Arabia Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. UAE Service Desk Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 47. Conduent Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 48. Atos Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 49. DXC Technologies Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 50. Dell Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 51. Fujitsu Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 52. Genpact Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 53. Getronics Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 54. GlobalServe Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 55. HCL Technologies Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 56. IGATE Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 57. Maintech Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 58. Stefanini Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 59. T-Systems Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 60. Tieto Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 61. Unisys InteliServe Revenue Growth Rate in Service Desk Outsourcing Business (2020-2025)

Figure 62. Bottom-up and Top-down Approaches for This Report

Figure 63. Data Triangulation

Figure 64. Key Executives Interviewed

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