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Global Customer Engagement Centers (CECs) Software Market Research Report 2025
Published Date: July 2025
|
Report Code: QYRE-Auto-8V2006
Home | Market Reports | Computers & Electronics| Enterprise Technology
Global Customer Engagement Centers CECs Software Market Insights Forecast to 2028
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Global Customer Engagement Centers (CECs) Software Market Research Report 2025

Code: QYRE-Auto-8V2006
Report
July 2025
Pages:87
QYResearch
Buy Now with 15% Discount
DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Freshworks
Zoho
Zendesk
Salesforce
Oracle
ServiceNow
Vtiger
SAP
SugarCRM
Microsoft
Verint Systems
eGain
Pegasystems
Crmnext

Customer Engagement Centers (CECs) Software Market

The global market for Customer Engagement Centers (CECs) Software was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.
North American market for Customer Engagement Centers (CECs) Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Customer Engagement Centers (CECs) Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Customer Engagement Centers (CECs) Software in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Customer Engagement Centers (CECs) Software include Freshworks, Zoho, Zendesk, Salesforce, Oracle, ServiceNow, Vtiger, SAP, SugarCRM, Microsoft, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Engagement Centers (CECs) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Engagement Centers (CECs) Software.
The Customer Engagement Centers (CECs) Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Engagement Centers (CECs) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Engagement Centers (CECs) Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Engagement Centers (CECs) Software Market Report

Report Metric Details
Report Name Customer Engagement Centers (CECs) Software Market
Segment by Type
  • Cloud-Based
  • On-Premises
Segment by Application
  • Large Enterprises(1000+ Users)
  • Medium-Sized Enterprise(499-1000 Users)
  • Small Enterprises(1-499 Users)
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Freshworks, Zoho, Zendesk, Salesforce, Oracle, ServiceNow, Vtiger, SAP, SugarCRM, Microsoft, Verint Systems, eGain, Pegasystems, CRMNEXT
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Engagement Centers (CECs) Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Customer Engagement Centers (CECs) Software Market report?

Ans: The main players in the Customer Engagement Centers (CECs) Software Market are Freshworks, Zoho, Zendesk, Salesforce, Oracle, ServiceNow, Vtiger, SAP, SugarCRM, Microsoft, Verint Systems, eGain, Pegasystems, CRMNEXT

What are the Application segmentation covered in the Customer Engagement Centers (CECs) Software Market report?

Ans: The Applications covered in the Customer Engagement Centers (CECs) Software Market report are Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)

What are the Type segmentation covered in the Customer Engagement Centers (CECs) Software Market report?

Ans: The Types covered in the Customer Engagement Centers (CECs) Software Market report are Cloud-Based, On-Premises

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Engagement Centers (CECs) Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Customer Engagement Centers (CECs) Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises(1000+ Users)
1.3.3 Medium-Sized Enterprise(499-1000 Users)
1.3.4 Small Enterprises(1-499 Users)
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Engagement Centers (CECs) Software Market Perspective (2020-2031)
2.2 Global Customer Engagement Centers (CECs) Software Growth Trends by Region
2.2.1 Global Customer Engagement Centers (CECs) Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Engagement Centers (CECs) Software Historic Market Size by Region (2020-2025)
2.2.3 Customer Engagement Centers (CECs) Software Forecasted Market Size by Region (2026-2031)
2.3 Customer Engagement Centers (CECs) Software Market Dynamics
2.3.1 Customer Engagement Centers (CECs) Software Industry Trends
2.3.2 Customer Engagement Centers (CECs) Software Market Drivers
2.3.3 Customer Engagement Centers (CECs) Software Market Challenges
2.3.4 Customer Engagement Centers (CECs) Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Engagement Centers (CECs) Software Players by Revenue
3.1.1 Global Top Customer Engagement Centers (CECs) Software Players by Revenue (2020-2025)
3.1.2 Global Customer Engagement Centers (CECs) Software Revenue Market Share by Players (2020-2025)
3.2 Global Customer Engagement Centers (CECs) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Engagement Centers (CECs) Software Revenue
3.4 Global Customer Engagement Centers (CECs) Software Market Concentration Ratio
3.4.1 Global Customer Engagement Centers (CECs) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Centers (CECs) Software Revenue in 2024
3.5 Global Key Players of Customer Engagement Centers (CECs) Software Head office and Area Served
3.6 Global Key Players of Customer Engagement Centers (CECs) Software, Product and Application
3.7 Global Key Players of Customer Engagement Centers (CECs) Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Engagement Centers (CECs) Software Breakdown Data by Type
4.1 Global Customer Engagement Centers (CECs) Software Historic Market Size by Type (2020-2025)
4.2 Global Customer Engagement Centers (CECs) Software Forecasted Market Size by Type (2026-2031)
5 Customer Engagement Centers (CECs) Software Breakdown Data by Application
5.1 Global Customer Engagement Centers (CECs) Software Historic Market Size by Application (2020-2025)
5.2 Global Customer Engagement Centers (CECs) Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Engagement Centers (CECs) Software Market Size (2020-2031)
6.2 North America Customer Engagement Centers (CECs) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Engagement Centers (CECs) Software Market Size by Country (2020-2025)
6.4 North America Customer Engagement Centers (CECs) Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Engagement Centers (CECs) Software Market Size (2020-2031)
7.2 Europe Customer Engagement Centers (CECs) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Engagement Centers (CECs) Software Market Size by Country (2020-2025)
7.4 Europe Customer Engagement Centers (CECs) Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Engagement Centers (CECs) Software Market Size (2020-2031)
8.2 Asia-Pacific Customer Engagement Centers (CECs) Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Engagement Centers (CECs) Software Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Engagement Centers (CECs) Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Engagement Centers (CECs) Software Market Size (2020-2031)
9.2 Latin America Customer Engagement Centers (CECs) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Engagement Centers (CECs) Software Market Size by Country (2020-2025)
9.4 Latin America Customer Engagement Centers (CECs) Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Engagement Centers (CECs) Software Market Size (2020-2031)
10.2 Middle East & Africa Customer Engagement Centers (CECs) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Engagement Centers (CECs) Software Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Engagement Centers (CECs) Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Freshworks
11.1.1 Freshworks Company Details
11.1.2 Freshworks Business Overview
11.1.3 Freshworks Customer Engagement Centers (CECs) Software Introduction
11.1.4 Freshworks Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.1.5 Freshworks Recent Development
11.2 Zoho
11.2.1 Zoho Company Details
11.2.2 Zoho Business Overview
11.2.3 Zoho Customer Engagement Centers (CECs) Software Introduction
11.2.4 Zoho Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.2.5 Zoho Recent Development
11.3 Zendesk
11.3.1 Zendesk Company Details
11.3.2 Zendesk Business Overview
11.3.3 Zendesk Customer Engagement Centers (CECs) Software Introduction
11.3.4 Zendesk Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.3.5 Zendesk Recent Development
11.4 Salesforce
11.4.1 Salesforce Company Details
11.4.2 Salesforce Business Overview
11.4.3 Salesforce Customer Engagement Centers (CECs) Software Introduction
11.4.4 Salesforce Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.4.5 Salesforce Recent Development
11.5 Oracle
11.5.1 Oracle Company Details
11.5.2 Oracle Business Overview
11.5.3 Oracle Customer Engagement Centers (CECs) Software Introduction
11.5.4 Oracle Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.5.5 Oracle Recent Development
11.6 ServiceNow
11.6.1 ServiceNow Company Details
11.6.2 ServiceNow Business Overview
11.6.3 ServiceNow Customer Engagement Centers (CECs) Software Introduction
11.6.4 ServiceNow Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.6.5 ServiceNow Recent Development
11.7 Vtiger
11.7.1 Vtiger Company Details
11.7.2 Vtiger Business Overview
11.7.3 Vtiger Customer Engagement Centers (CECs) Software Introduction
11.7.4 Vtiger Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.7.5 Vtiger Recent Development
11.8 SAP
11.8.1 SAP Company Details
11.8.2 SAP Business Overview
11.8.3 SAP Customer Engagement Centers (CECs) Software Introduction
11.8.4 SAP Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.8.5 SAP Recent Development
11.9 SugarCRM
11.9.1 SugarCRM Company Details
11.9.2 SugarCRM Business Overview
11.9.3 SugarCRM Customer Engagement Centers (CECs) Software Introduction
11.9.4 SugarCRM Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.9.5 SugarCRM Recent Development
11.10 Microsoft
11.10.1 Microsoft Company Details
11.10.2 Microsoft Business Overview
11.10.3 Microsoft Customer Engagement Centers (CECs) Software Introduction
11.10.4 Microsoft Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.10.5 Microsoft Recent Development
11.11 Verint Systems
11.11.1 Verint Systems Company Details
11.11.2 Verint Systems Business Overview
11.11.3 Verint Systems Customer Engagement Centers (CECs) Software Introduction
11.11.4 Verint Systems Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.11.5 Verint Systems Recent Development
11.12 eGain
11.12.1 eGain Company Details
11.12.2 eGain Business Overview
11.12.3 eGain Customer Engagement Centers (CECs) Software Introduction
11.12.4 eGain Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.12.5 eGain Recent Development
11.13 Pegasystems
11.13.1 Pegasystems Company Details
11.13.2 Pegasystems Business Overview
11.13.3 Pegasystems Customer Engagement Centers (CECs) Software Introduction
11.13.4 Pegasystems Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.13.5 Pegasystems Recent Development
11.14 CRMNEXT
11.14.1 CRMNEXT Company Details
11.14.2 CRMNEXT Business Overview
11.14.3 CRMNEXT Customer Engagement Centers (CECs) Software Introduction
11.14.4 CRMNEXT Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025)
11.14.5 CRMNEXT Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Freshworks
Zoho
Zendesk
Salesforce
Oracle
ServiceNow
Vtiger
SAP
SugarCRM
Microsoft
Verint Systems
eGain
Pegasystems
Crmnext
List of Tables
 Table 1. Global Customer Engagement Centers (CECs) Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Cloud-Based
 Table 3. Key Players of On-Premises
 Table 4. Global Customer Engagement Centers (CECs) Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 5. Global Customer Engagement Centers (CECs) Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global Customer Engagement Centers (CECs) Software Market Size by Region (2020-2025) & (US$ Million)
 Table 7. Global Customer Engagement Centers (CECs) Software Market Share by Region (2020-2025)
 Table 8. Global Customer Engagement Centers (CECs) Software Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 9. Global Customer Engagement Centers (CECs) Software Market Share by Region (2026-2031)
 Table 10. Customer Engagement Centers (CECs) Software Market Trends
 Table 11. Customer Engagement Centers (CECs) Software Market Drivers
 Table 12. Customer Engagement Centers (CECs) Software Market Challenges
 Table 13. Customer Engagement Centers (CECs) Software Market Restraints
 Table 14. Global Customer Engagement Centers (CECs) Software Revenue by Players (2020-2025) & (US$ Million)
 Table 15. Global Customer Engagement Centers (CECs) Software Market Share by Players (2020-2025)
 Table 16. Global Top Customer Engagement Centers (CECs) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Centers (CECs) Software as of 2024)
 Table 17. Ranking of Global Top Customer Engagement Centers (CECs) Software Companies by Revenue (US$ Million) in 2024
 Table 18. Global 5 Largest Players Market Share by Customer Engagement Centers (CECs) Software Revenue (CR5 and HHI) & (2020-2025)
 Table 19. Global Key Players of Customer Engagement Centers (CECs) Software, Headquarters and Area Served
 Table 20. Global Key Players of Customer Engagement Centers (CECs) Software, Product and Application
 Table 21. Global Key Players of Customer Engagement Centers (CECs) Software, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global Customer Engagement Centers (CECs) Software Market Size by Type (2020-2025) & (US$ Million)
 Table 24. Global Customer Engagement Centers (CECs) Software Revenue Market Share by Type (2020-2025)
 Table 25. Global Customer Engagement Centers (CECs) Software Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 26. Global Customer Engagement Centers (CECs) Software Revenue Market Share by Type (2026-2031)
 Table 27. Global Customer Engagement Centers (CECs) Software Market Size by Application (2020-2025) & (US$ Million)
 Table 28. Global Customer Engagement Centers (CECs) Software Revenue Market Share by Application (2020-2025)
 Table 29. Global Customer Engagement Centers (CECs) Software Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 30. Global Customer Engagement Centers (CECs) Software Revenue Market Share by Application (2026-2031)
 Table 31. North America Customer Engagement Centers (CECs) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 32. North America Customer Engagement Centers (CECs) Software Market Size by Country (2020-2025) & (US$ Million)
 Table 33. North America Customer Engagement Centers (CECs) Software Market Size by Country (2026-2031) & (US$ Million)
 Table 34. Europe Customer Engagement Centers (CECs) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. Europe Customer Engagement Centers (CECs) Software Market Size by Country (2020-2025) & (US$ Million)
 Table 36. Europe Customer Engagement Centers (CECs) Software Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Asia-Pacific Customer Engagement Centers (CECs) Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Asia-Pacific Customer Engagement Centers (CECs) Software Market Size by Region (2020-2025) & (US$ Million)
 Table 39. Asia-Pacific Customer Engagement Centers (CECs) Software Market Size by Region (2026-2031) & (US$ Million)
 Table 40. Latin America Customer Engagement Centers (CECs) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Latin America Customer Engagement Centers (CECs) Software Market Size by Country (2020-2025) & (US$ Million)
 Table 42. Latin America Customer Engagement Centers (CECs) Software Market Size by Country (2026-2031) & (US$ Million)
 Table 43. Middle East & Africa Customer Engagement Centers (CECs) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Middle East & Africa Customer Engagement Centers (CECs) Software Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Middle East & Africa Customer Engagement Centers (CECs) Software Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Freshworks Company Details
 Table 47. Freshworks Business Overview
 Table 48. Freshworks Customer Engagement Centers (CECs) Software Product
 Table 49. Freshworks Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 50. Freshworks Recent Development
 Table 51. Zoho Company Details
 Table 52. Zoho Business Overview
 Table 53. Zoho Customer Engagement Centers (CECs) Software Product
 Table 54. Zoho Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 55. Zoho Recent Development
 Table 56. Zendesk Company Details
 Table 57. Zendesk Business Overview
 Table 58. Zendesk Customer Engagement Centers (CECs) Software Product
 Table 59. Zendesk Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 60. Zendesk Recent Development
 Table 61. Salesforce Company Details
 Table 62. Salesforce Business Overview
 Table 63. Salesforce Customer Engagement Centers (CECs) Software Product
 Table 64. Salesforce Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 65. Salesforce Recent Development
 Table 66. Oracle Company Details
 Table 67. Oracle Business Overview
 Table 68. Oracle Customer Engagement Centers (CECs) Software Product
 Table 69. Oracle Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 70. Oracle Recent Development
 Table 71. ServiceNow Company Details
 Table 72. ServiceNow Business Overview
 Table 73. ServiceNow Customer Engagement Centers (CECs) Software Product
 Table 74. ServiceNow Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 75. ServiceNow Recent Development
 Table 76. Vtiger Company Details
 Table 77. Vtiger Business Overview
 Table 78. Vtiger Customer Engagement Centers (CECs) Software Product
 Table 79. Vtiger Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 80. Vtiger Recent Development
 Table 81. SAP Company Details
 Table 82. SAP Business Overview
 Table 83. SAP Customer Engagement Centers (CECs) Software Product
 Table 84. SAP Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 85. SAP Recent Development
 Table 86. SugarCRM Company Details
 Table 87. SugarCRM Business Overview
 Table 88. SugarCRM Customer Engagement Centers (CECs) Software Product
 Table 89. SugarCRM Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 90. SugarCRM Recent Development
 Table 91. Microsoft Company Details
 Table 92. Microsoft Business Overview
 Table 93. Microsoft Customer Engagement Centers (CECs) Software Product
 Table 94. Microsoft Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 95. Microsoft Recent Development
 Table 96. Verint Systems Company Details
 Table 97. Verint Systems Business Overview
 Table 98. Verint Systems Customer Engagement Centers (CECs) Software Product
 Table 99. Verint Systems Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 100. Verint Systems Recent Development
 Table 101. eGain Company Details
 Table 102. eGain Business Overview
 Table 103. eGain Customer Engagement Centers (CECs) Software Product
 Table 104. eGain Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 105. eGain Recent Development
 Table 106. Pegasystems Company Details
 Table 107. Pegasystems Business Overview
 Table 108. Pegasystems Customer Engagement Centers (CECs) Software Product
 Table 109. Pegasystems Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 110. Pegasystems Recent Development
 Table 111. CRMNEXT Company Details
 Table 112. CRMNEXT Business Overview
 Table 113. CRMNEXT Customer Engagement Centers (CECs) Software Product
 Table 114. CRMNEXT Revenue in Customer Engagement Centers (CECs) Software Business (2020-2025) & (US$ Million)
 Table 115. CRMNEXT Recent Development
 Table 116. Research Programs/Design for This Report
 Table 117. Key Data Information from Secondary Sources
 Table 118. Key Data Information from Primary Sources
 Table 119. Authors List of This Report


List of Figures
 Figure 1. Customer Engagement Centers (CECs) Software Picture
 Figure 2. Global Customer Engagement Centers (CECs) Software Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Customer Engagement Centers (CECs) Software Market Share by Type: 2024 VS 2031
 Figure 4. Cloud-Based Features
 Figure 5. On-Premises Features
 Figure 6. Global Customer Engagement Centers (CECs) Software Market Size by Application (2020-2031) & (US$ Million)
 Figure 7. Global Customer Engagement Centers (CECs) Software Market Share by Application: 2024 VS 2031
 Figure 8. Large Enterprises(1000+ Users) Case Studies
 Figure 9. Medium-Sized Enterprise(499-1000 Users) Case Studies
 Figure 10. Small Enterprises(1-499 Users) Case Studies
 Figure 11. Customer Engagement Centers (CECs) Software Report Years Considered
 Figure 12. Global Customer Engagement Centers (CECs) Software Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 13. Global Customer Engagement Centers (CECs) Software Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 14. Global Customer Engagement Centers (CECs) Software Market Share by Region: 2024 VS 2031
 Figure 15. Global Customer Engagement Centers (CECs) Software Market Share by Players in 2024
 Figure 16. Global Top Customer Engagement Centers (CECs) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Centers (CECs) Software as of 2024)
 Figure 17. The Top 10 and 5 Players Market Share by Customer Engagement Centers (CECs) Software Revenue in 2024
 Figure 18. North America Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 19. North America Customer Engagement Centers (CECs) Software Market Share by Country (2020-2031)
 Figure 20. United States Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. Canada Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Europe Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 23. Europe Customer Engagement Centers (CECs) Software Market Share by Country (2020-2031)
 Figure 24. Germany Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. France Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. U.K. Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Italy Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Russia Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Nordic Countries Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Asia-Pacific Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. Asia-Pacific Customer Engagement Centers (CECs) Software Market Share by Region (2020-2031)
 Figure 32. China Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. Japan Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. South Korea Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. Southeast Asia Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. India Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Australia Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Latin America Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. Latin America Customer Engagement Centers (CECs) Software Market Share by Country (2020-2031)
 Figure 40. Mexico Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Brazil Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Middle East & Africa Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Middle East & Africa Customer Engagement Centers (CECs) Software Market Share by Country (2020-2031)
 Figure 44. Turkey Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. Saudi Arabia Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. UAE Customer Engagement Centers (CECs) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. Freshworks Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 48. Zoho Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 49. Zendesk Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 50. Salesforce Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 51. Oracle Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 52. ServiceNow Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 53. Vtiger Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 54. SAP Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 55. SugarCRM Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 56. Microsoft Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 57. Verint Systems Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 58. eGain Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 59. Pegasystems Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 60. CRMNEXT Revenue Growth Rate in Customer Engagement Centers (CECs) Software Business (2020-2025)
 Figure 61. Bottom-up and Top-down Approaches for This Report
 Figure 62. Data Triangulation
 Figure 63. Key Executives Interviewed
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