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Global CRM and Customer Experience Management (CEM) Software Market Research Report 2025
Published Date: July 2025
|
Report Code: QYRE-Auto-8W7820
Home | Market Reports | Computers & Electronics| Enterprise Technology
Global CRM and Customer Experience Management CEM Software Market Insights Forecast to 2028
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Global CRM and Customer Experience Management (CEM) Software Market Research Report 2025

Code: QYRE-Auto-8W7820
Report
July 2025
Pages:97
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Accenture Plc
BearingPoint
Capgemini S A
Cognizant
Deloitte
EY
HCL Technologies
IBM iX
INFOSYS LIMITED
NTT Data
Publicis.Sapient
PwC
Salesforce Success Cloud
Tata Consultancy Services
Tech Mahindra
Virtusa
WIPRO LIMITED

CRM and Customer Experience Management (CEM) Software Market

The global market for CRM and Customer Experience Management (CEM) Software was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
CRM implementation services are the more traditional type of project, in which sales, marketing, customer service and digital commerce processes are improved. A CRM implementation service (hereafter referred to as CRM) strategizes, designs, integrates and deploys software with minimal integration or extensions within any of the four CRM domains: Sales — Solutions that support field sales, telesales, retail sales, Web sales and technology-enabled buying, Marketing — Solutions that support customer segmentation, marketing analysis, campaign management, marketing process automation and other marketing functions, Customer service and support — Solutions that support customer service and support processes, including consulting, technology implementation and solution deployment, but excluding the outsourcing of call centers and customer service centers, Digital commerce — Solutions that support e-commerce storefronts, product catalogs, personalization, mobile commerce and social commerce.
North American market for CRM and Customer Experience Management (CEM) Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for CRM and Customer Experience Management (CEM) Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for CRM and Customer Experience Management (CEM) Software in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of CRM and Customer Experience Management (CEM) Software include Accenture, BearingPoint, Capgemini, Cognizant, Deloitte, EY, HCL Technologies, IBM iX, Infosys, NTT DATA, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for CRM and Customer Experience Management (CEM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding CRM and Customer Experience Management (CEM) Software.
The CRM and Customer Experience Management (CEM) Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global CRM and Customer Experience Management (CEM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the CRM and Customer Experience Management (CEM) Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of CRM and Customer Experience Management (CEM) Software Market Report

Report Metric Details
Report Name CRM and Customer Experience Management (CEM) Software Market
Segment by Type
  • Cloud-Based
  • On-Premises
Segment by Application
  • Large Enterprises(1000+ Users)
  • Medium-Sized Enterprise(499-1000 Users)
  • Small Enterprises(1-499 Users)
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Accenture, BearingPoint, Capgemini, Cognizant, Deloitte, EY, HCL Technologies, IBM iX, Infosys, NTT DATA, Publicis.Sapient, PwC, Salesforce Success Cloud, Tata Consultancy Services, Tech Mahindra, Virtusa, Wipro
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of CRM and Customer Experience Management (CEM) Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the CRM and Customer Experience Management (CEM) Software Market report?

Ans: The main players in the CRM and Customer Experience Management (CEM) Software Market are Accenture, BearingPoint, Capgemini, Cognizant, Deloitte, EY, HCL Technologies, IBM iX, Infosys, NTT DATA, Publicis.Sapient, PwC, Salesforce Success Cloud, Tata Consultancy Services, Tech Mahindra, Virtusa, Wipro

What are the Application segmentation covered in the CRM and Customer Experience Management (CEM) Software Market report?

Ans: The Applications covered in the CRM and Customer Experience Management (CEM) Software Market report are Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)

What are the Type segmentation covered in the CRM and Customer Experience Management (CEM) Software Market report?

Ans: The Types covered in the CRM and Customer Experience Management (CEM) Software Market report are Cloud-Based, On-Premises

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global CRM and Customer Experience Management (CEM) Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global CRM and Customer Experience Management (CEM) Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises(1000+ Users)
1.3.3 Medium-Sized Enterprise(499-1000 Users)
1.3.4 Small Enterprises(1-499 Users)
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global CRM and Customer Experience Management (CEM) Software Market Perspective (2020-2031)
2.2 Global CRM and Customer Experience Management (CEM) Software Growth Trends by Region
2.2.1 Global CRM and Customer Experience Management (CEM) Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 CRM and Customer Experience Management (CEM) Software Historic Market Size by Region (2020-2025)
2.2.3 CRM and Customer Experience Management (CEM) Software Forecasted Market Size by Region (2026-2031)
2.3 CRM and Customer Experience Management (CEM) Software Market Dynamics
2.3.1 CRM and Customer Experience Management (CEM) Software Industry Trends
2.3.2 CRM and Customer Experience Management (CEM) Software Market Drivers
2.3.3 CRM and Customer Experience Management (CEM) Software Market Challenges
2.3.4 CRM and Customer Experience Management (CEM) Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top CRM and Customer Experience Management (CEM) Software Players by Revenue
3.1.1 Global Top CRM and Customer Experience Management (CEM) Software Players by Revenue (2020-2025)
3.1.2 Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Players (2020-2025)
3.2 Global CRM and Customer Experience Management (CEM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by CRM and Customer Experience Management (CEM) Software Revenue
3.4 Global CRM and Customer Experience Management (CEM) Software Market Concentration Ratio
3.4.1 Global CRM and Customer Experience Management (CEM) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by CRM and Customer Experience Management (CEM) Software Revenue in 2024
3.5 Global Key Players of CRM and Customer Experience Management (CEM) Software Head office and Area Served
3.6 Global Key Players of CRM and Customer Experience Management (CEM) Software, Product and Application
3.7 Global Key Players of CRM and Customer Experience Management (CEM) Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 CRM and Customer Experience Management (CEM) Software Breakdown Data by Type
4.1 Global CRM and Customer Experience Management (CEM) Software Historic Market Size by Type (2020-2025)
4.2 Global CRM and Customer Experience Management (CEM) Software Forecasted Market Size by Type (2026-2031)
5 CRM and Customer Experience Management (CEM) Software Breakdown Data by Application
5.1 Global CRM and Customer Experience Management (CEM) Software Historic Market Size by Application (2020-2025)
5.2 Global CRM and Customer Experience Management (CEM) Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America CRM and Customer Experience Management (CEM) Software Market Size (2020-2031)
6.2 North America CRM and Customer Experience Management (CEM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America CRM and Customer Experience Management (CEM) Software Market Size by Country (2020-2025)
6.4 North America CRM and Customer Experience Management (CEM) Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe CRM and Customer Experience Management (CEM) Software Market Size (2020-2031)
7.2 Europe CRM and Customer Experience Management (CEM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe CRM and Customer Experience Management (CEM) Software Market Size by Country (2020-2025)
7.4 Europe CRM and Customer Experience Management (CEM) Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific CRM and Customer Experience Management (CEM) Software Market Size (2020-2031)
8.2 Asia-Pacific CRM and Customer Experience Management (CEM) Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific CRM and Customer Experience Management (CEM) Software Market Size by Region (2020-2025)
8.4 Asia-Pacific CRM and Customer Experience Management (CEM) Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America CRM and Customer Experience Management (CEM) Software Market Size (2020-2031)
9.2 Latin America CRM and Customer Experience Management (CEM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America CRM and Customer Experience Management (CEM) Software Market Size by Country (2020-2025)
9.4 Latin America CRM and Customer Experience Management (CEM) Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size (2020-2031)
10.2 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Country (2020-2025)
10.4 Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Accenture
11.1.1 Accenture Company Details
11.1.2 Accenture Business Overview
11.1.3 Accenture CRM and Customer Experience Management (CEM) Software Introduction
11.1.4 Accenture Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.1.5 Accenture Recent Development
11.2 BearingPoint
11.2.1 BearingPoint Company Details
11.2.2 BearingPoint Business Overview
11.2.3 BearingPoint CRM and Customer Experience Management (CEM) Software Introduction
11.2.4 BearingPoint Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.2.5 BearingPoint Recent Development
11.3 Capgemini
11.3.1 Capgemini Company Details
11.3.2 Capgemini Business Overview
11.3.3 Capgemini CRM and Customer Experience Management (CEM) Software Introduction
11.3.4 Capgemini Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.3.5 Capgemini Recent Development
11.4 Cognizant
11.4.1 Cognizant Company Details
11.4.2 Cognizant Business Overview
11.4.3 Cognizant CRM and Customer Experience Management (CEM) Software Introduction
11.4.4 Cognizant Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.4.5 Cognizant Recent Development
11.5 Deloitte
11.5.1 Deloitte Company Details
11.5.2 Deloitte Business Overview
11.5.3 Deloitte CRM and Customer Experience Management (CEM) Software Introduction
11.5.4 Deloitte Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.5.5 Deloitte Recent Development
11.6 EY
11.6.1 EY Company Details
11.6.2 EY Business Overview
11.6.3 EY CRM and Customer Experience Management (CEM) Software Introduction
11.6.4 EY Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.6.5 EY Recent Development
11.7 HCL Technologies
11.7.1 HCL Technologies Company Details
11.7.2 HCL Technologies Business Overview
11.7.3 HCL Technologies CRM and Customer Experience Management (CEM) Software Introduction
11.7.4 HCL Technologies Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.7.5 HCL Technologies Recent Development
11.8 IBM iX
11.8.1 IBM iX Company Details
11.8.2 IBM iX Business Overview
11.8.3 IBM iX CRM and Customer Experience Management (CEM) Software Introduction
11.8.4 IBM iX Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.8.5 IBM iX Recent Development
11.9 Infosys
11.9.1 Infosys Company Details
11.9.2 Infosys Business Overview
11.9.3 Infosys CRM and Customer Experience Management (CEM) Software Introduction
11.9.4 Infosys Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.9.5 Infosys Recent Development
11.10 NTT DATA
11.10.1 NTT DATA Company Details
11.10.2 NTT DATA Business Overview
11.10.3 NTT DATA CRM and Customer Experience Management (CEM) Software Introduction
11.10.4 NTT DATA Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.10.5 NTT DATA Recent Development
11.11 Publicis.Sapient
11.11.1 Publicis.Sapient Company Details
11.11.2 Publicis.Sapient Business Overview
11.11.3 Publicis.Sapient CRM and Customer Experience Management (CEM) Software Introduction
11.11.4 Publicis.Sapient Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.11.5 Publicis.Sapient Recent Development
11.12 PwC
11.12.1 PwC Company Details
11.12.2 PwC Business Overview
11.12.3 PwC CRM and Customer Experience Management (CEM) Software Introduction
11.12.4 PwC Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.12.5 PwC Recent Development
11.13 Salesforce Success Cloud
11.13.1 Salesforce Success Cloud Company Details
11.13.2 Salesforce Success Cloud Business Overview
11.13.3 Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Introduction
11.13.4 Salesforce Success Cloud Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.13.5 Salesforce Success Cloud Recent Development
11.14 Tata Consultancy Services
11.14.1 Tata Consultancy Services Company Details
11.14.2 Tata Consultancy Services Business Overview
11.14.3 Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Introduction
11.14.4 Tata Consultancy Services Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.14.5 Tata Consultancy Services Recent Development
11.15 Tech Mahindra
11.15.1 Tech Mahindra Company Details
11.15.2 Tech Mahindra Business Overview
11.15.3 Tech Mahindra CRM and Customer Experience Management (CEM) Software Introduction
11.15.4 Tech Mahindra Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.15.5 Tech Mahindra Recent Development
11.16 Virtusa
11.16.1 Virtusa Company Details
11.16.2 Virtusa Business Overview
11.16.3 Virtusa CRM and Customer Experience Management (CEM) Software Introduction
11.16.4 Virtusa Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.16.5 Virtusa Recent Development
11.17 Wipro
11.17.1 Wipro Company Details
11.17.2 Wipro Business Overview
11.17.3 Wipro CRM and Customer Experience Management (CEM) Software Introduction
11.17.4 Wipro Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
11.17.5 Wipro Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Accenture Plc
BearingPoint
Capgemini S A
Cognizant
Deloitte
EY
HCL Technologies
IBM iX
INFOSYS LIMITED
NTT Data
Publicis.Sapient
PwC
Salesforce Success Cloud
Tata Consultancy Services
Tech Mahindra
Virtusa
WIPRO LIMITED
List of Tables
 Table 1. Global CRM and Customer Experience Management (CEM) Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Cloud-Based
 Table 3. Key Players of On-Premises
 Table 4. Global CRM and Customer Experience Management (CEM) Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 5. Global CRM and Customer Experience Management (CEM) Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global CRM and Customer Experience Management (CEM) Software Market Size by Region (2020-2025) & (US$ Million)
 Table 7. Global CRM and Customer Experience Management (CEM) Software Market Share by Region (2020-2025)
 Table 8. Global CRM and Customer Experience Management (CEM) Software Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 9. Global CRM and Customer Experience Management (CEM) Software Market Share by Region (2026-2031)
 Table 10. CRM and Customer Experience Management (CEM) Software Market Trends
 Table 11. CRM and Customer Experience Management (CEM) Software Market Drivers
 Table 12. CRM and Customer Experience Management (CEM) Software Market Challenges
 Table 13. CRM and Customer Experience Management (CEM) Software Market Restraints
 Table 14. Global CRM and Customer Experience Management (CEM) Software Revenue by Players (2020-2025) & (US$ Million)
 Table 15. Global CRM and Customer Experience Management (CEM) Software Market Share by Players (2020-2025)
 Table 16. Global Top CRM and Customer Experience Management (CEM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM and Customer Experience Management (CEM) Software as of 2024)
 Table 17. Ranking of Global Top CRM and Customer Experience Management (CEM) Software Companies by Revenue (US$ Million) in 2024
 Table 18. Global 5 Largest Players Market Share by CRM and Customer Experience Management (CEM) Software Revenue (CR5 and HHI) & (2020-2025)
 Table 19. Global Key Players of CRM and Customer Experience Management (CEM) Software, Headquarters and Area Served
 Table 20. Global Key Players of CRM and Customer Experience Management (CEM) Software, Product and Application
 Table 21. Global Key Players of CRM and Customer Experience Management (CEM) Software, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global CRM and Customer Experience Management (CEM) Software Market Size by Type (2020-2025) & (US$ Million)
 Table 24. Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Type (2020-2025)
 Table 25. Global CRM and Customer Experience Management (CEM) Software Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 26. Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Type (2026-2031)
 Table 27. Global CRM and Customer Experience Management (CEM) Software Market Size by Application (2020-2025) & (US$ Million)
 Table 28. Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Application (2020-2025)
 Table 29. Global CRM and Customer Experience Management (CEM) Software Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 30. Global CRM and Customer Experience Management (CEM) Software Revenue Market Share by Application (2026-2031)
 Table 31. North America CRM and Customer Experience Management (CEM) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 32. North America CRM and Customer Experience Management (CEM) Software Market Size by Country (2020-2025) & (US$ Million)
 Table 33. North America CRM and Customer Experience Management (CEM) Software Market Size by Country (2026-2031) & (US$ Million)
 Table 34. Europe CRM and Customer Experience Management (CEM) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. Europe CRM and Customer Experience Management (CEM) Software Market Size by Country (2020-2025) & (US$ Million)
 Table 36. Europe CRM and Customer Experience Management (CEM) Software Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Asia-Pacific CRM and Customer Experience Management (CEM) Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Asia-Pacific CRM and Customer Experience Management (CEM) Software Market Size by Region (2020-2025) & (US$ Million)
 Table 39. Asia-Pacific CRM and Customer Experience Management (CEM) Software Market Size by Region (2026-2031) & (US$ Million)
 Table 40. Latin America CRM and Customer Experience Management (CEM) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Latin America CRM and Customer Experience Management (CEM) Software Market Size by Country (2020-2025) & (US$ Million)
 Table 42. Latin America CRM and Customer Experience Management (CEM) Software Market Size by Country (2026-2031) & (US$ Million)
 Table 43. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Accenture Company Details
 Table 47. Accenture Business Overview
 Table 48. Accenture CRM and Customer Experience Management (CEM) Software Product
 Table 49. Accenture Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 50. Accenture Recent Development
 Table 51. BearingPoint Company Details
 Table 52. BearingPoint Business Overview
 Table 53. BearingPoint CRM and Customer Experience Management (CEM) Software Product
 Table 54. BearingPoint Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 55. BearingPoint Recent Development
 Table 56. Capgemini Company Details
 Table 57. Capgemini Business Overview
 Table 58. Capgemini CRM and Customer Experience Management (CEM) Software Product
 Table 59. Capgemini Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 60. Capgemini Recent Development
 Table 61. Cognizant Company Details
 Table 62. Cognizant Business Overview
 Table 63. Cognizant CRM and Customer Experience Management (CEM) Software Product
 Table 64. Cognizant Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 65. Cognizant Recent Development
 Table 66. Deloitte Company Details
 Table 67. Deloitte Business Overview
 Table 68. Deloitte CRM and Customer Experience Management (CEM) Software Product
 Table 69. Deloitte Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 70. Deloitte Recent Development
 Table 71. EY Company Details
 Table 72. EY Business Overview
 Table 73. EY CRM and Customer Experience Management (CEM) Software Product
 Table 74. EY Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 75. EY Recent Development
 Table 76. HCL Technologies Company Details
 Table 77. HCL Technologies Business Overview
 Table 78. HCL Technologies CRM and Customer Experience Management (CEM) Software Product
 Table 79. HCL Technologies Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 80. HCL Technologies Recent Development
 Table 81. IBM iX Company Details
 Table 82. IBM iX Business Overview
 Table 83. IBM iX CRM and Customer Experience Management (CEM) Software Product
 Table 84. IBM iX Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 85. IBM iX Recent Development
 Table 86. Infosys Company Details
 Table 87. Infosys Business Overview
 Table 88. Infosys CRM and Customer Experience Management (CEM) Software Product
 Table 89. Infosys Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 90. Infosys Recent Development
 Table 91. NTT DATA Company Details
 Table 92. NTT DATA Business Overview
 Table 93. NTT DATA CRM and Customer Experience Management (CEM) Software Product
 Table 94. NTT DATA Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 95. NTT DATA Recent Development
 Table 96. Publicis.Sapient Company Details
 Table 97. Publicis.Sapient Business Overview
 Table 98. Publicis.Sapient CRM and Customer Experience Management (CEM) Software Product
 Table 99. Publicis.Sapient Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 100. Publicis.Sapient Recent Development
 Table 101. PwC Company Details
 Table 102. PwC Business Overview
 Table 103. PwC CRM and Customer Experience Management (CEM) Software Product
 Table 104. PwC Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 105. PwC Recent Development
 Table 106. Salesforce Success Cloud Company Details
 Table 107. Salesforce Success Cloud Business Overview
 Table 108. Salesforce Success Cloud CRM and Customer Experience Management (CEM) Software Product
 Table 109. Salesforce Success Cloud Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 110. Salesforce Success Cloud Recent Development
 Table 111. Tata Consultancy Services Company Details
 Table 112. Tata Consultancy Services Business Overview
 Table 113. Tata Consultancy Services CRM and Customer Experience Management (CEM) Software Product
 Table 114. Tata Consultancy Services Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 115. Tata Consultancy Services Recent Development
 Table 116. Tech Mahindra Company Details
 Table 117. Tech Mahindra Business Overview
 Table 118. Tech Mahindra CRM and Customer Experience Management (CEM) Software Product
 Table 119. Tech Mahindra Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 120. Tech Mahindra Recent Development
 Table 121. Virtusa Company Details
 Table 122. Virtusa Business Overview
 Table 123. Virtusa CRM and Customer Experience Management (CEM) Software Product
 Table 124. Virtusa Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 125. Virtusa Recent Development
 Table 126. Wipro Company Details
 Table 127. Wipro Business Overview
 Table 128. Wipro CRM and Customer Experience Management (CEM) Software Product
 Table 129. Wipro Revenue in CRM and Customer Experience Management (CEM) Software Business (2020-2025) & (US$ Million)
 Table 130. Wipro Recent Development
 Table 131. Research Programs/Design for This Report
 Table 132. Key Data Information from Secondary Sources
 Table 133. Key Data Information from Primary Sources
 Table 134. Authors List of This Report


List of Figures
 Figure 1. CRM and Customer Experience Management (CEM) Software Picture
 Figure 2. Global CRM and Customer Experience Management (CEM) Software Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global CRM and Customer Experience Management (CEM) Software Market Share by Type: 2024 VS 2031
 Figure 4. Cloud-Based Features
 Figure 5. On-Premises Features
 Figure 6. Global CRM and Customer Experience Management (CEM) Software Market Size by Application (2020-2031) & (US$ Million)
 Figure 7. Global CRM and Customer Experience Management (CEM) Software Market Share by Application: 2024 VS 2031
 Figure 8. Large Enterprises(1000+ Users) Case Studies
 Figure 9. Medium-Sized Enterprise(499-1000 Users) Case Studies
 Figure 10. Small Enterprises(1-499 Users) Case Studies
 Figure 11. CRM and Customer Experience Management (CEM) Software Report Years Considered
 Figure 12. Global CRM and Customer Experience Management (CEM) Software Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 13. Global CRM and Customer Experience Management (CEM) Software Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 14. Global CRM and Customer Experience Management (CEM) Software Market Share by Region: 2024 VS 2031
 Figure 15. Global CRM and Customer Experience Management (CEM) Software Market Share by Players in 2024
 Figure 16. Global Top CRM and Customer Experience Management (CEM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM and Customer Experience Management (CEM) Software as of 2024)
 Figure 17. The Top 10 and 5 Players Market Share by CRM and Customer Experience Management (CEM) Software Revenue in 2024
 Figure 18. North America CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 19. North America CRM and Customer Experience Management (CEM) Software Market Share by Country (2020-2031)
 Figure 20. United States CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. Canada CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Europe CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 23. Europe CRM and Customer Experience Management (CEM) Software Market Share by Country (2020-2031)
 Figure 24. Germany CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. France CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. U.K. CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Italy CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Russia CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Nordic Countries CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Asia-Pacific CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. Asia-Pacific CRM and Customer Experience Management (CEM) Software Market Share by Region (2020-2031)
 Figure 32. China CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. Japan CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. South Korea CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. Southeast Asia CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. India CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Australia CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Latin America CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. Latin America CRM and Customer Experience Management (CEM) Software Market Share by Country (2020-2031)
 Figure 40. Mexico CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Brazil CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Middle East & Africa CRM and Customer Experience Management (CEM) Software Market Share by Country (2020-2031)
 Figure 44. Turkey CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. Saudi Arabia CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. UAE CRM and Customer Experience Management (CEM) Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. Accenture Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 48. BearingPoint Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 49. Capgemini Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 50. Cognizant Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 51. Deloitte Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 52. EY Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 53. HCL Technologies Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 54. IBM iX Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 55. Infosys Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 56. NTT DATA Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 57. Publicis.Sapient Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 58. PwC Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 59. Salesforce Success Cloud Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 60. Tata Consultancy Services Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 61. Tech Mahindra Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 62. Virtusa Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 63. Wipro Revenue Growth Rate in CRM and Customer Experience Management (CEM) Software Business (2020-2025)
 Figure 64. Bottom-up and Top-down Approaches for This Report
 Figure 65. Data Triangulation
 Figure 66. Key Executives Interviewed
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