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Global Contact Center Outsourcing Market Research Report 2025
Published Date: September 2025
|
Report Code: QYRE-Auto-15E3055
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Global Contact Center Outsourcing Market Insights and Forecast to 2028
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Global Contact Center Outsourcing Market Research Report 2025

Code: QYRE-Auto-15E3055
Report
September 2025
Pages:82
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
IBM
HP
Sitel
Teleperformance
Xerox Corporation
CGS
HGS
Datamark
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos

Contact Center Outsourcing Market

The global market for Contact Center Outsourcing was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise"s broad customer management strategies.
Currently, contact centers are adopting new technologies to perform multichannel operations. This results in better customer experience and enables customer expectations to be met with advanced level of interaction.
This report aims to provide a comprehensive presentation of the global market for Contact Center Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Outsourcing.
The Contact Center Outsourcing market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Contact Center Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Contact Center Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Contact Center Outsourcing Market Report

Report Metric Details
Report Name Contact Center Outsourcing Market
Segment by Type
  • Email Support
  • Chat Support
  • Voice Over IP (VoIP)
  • Website Support
  • Others
Segment by Application
  • BFSI
  • Retail
  • Government
  • IT & Telecommunication
  • Defense Aerospace & Intelligence
  • Manufacturing
  • Others
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company IBM, HP, Sitel, Teleperformance, Xerox Corporation, CGS Inc, HGS, Datamark, Inc, Infinit Contact, Five9, VADS, Alorica, Invensis, Transcosmos
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Contact Center Outsourcing company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Contact Center Outsourcing Market report?

Ans: The main players in the Contact Center Outsourcing Market are IBM, HP, Sitel, Teleperformance, Xerox Corporation, CGS Inc, HGS, Datamark, Inc, Infinit Contact, Five9, VADS, Alorica, Invensis, Transcosmos

What are the Application segmentation covered in the Contact Center Outsourcing Market report?

Ans: The Applications covered in the Contact Center Outsourcing Market report are BFSI, Retail, Government, IT & Telecommunication, Defense Aerospace & Intelligence, Manufacturing, Others

What are the Type segmentation covered in the Contact Center Outsourcing Market report?

Ans: The Types covered in the Contact Center Outsourcing Market report are Email Support, Chat Support, Voice Over IP (VoIP), Website Support, Others

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Outsourcing Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Email Support
1.2.3 Chat Support
1.2.4 Voice Over IP (VoIP)
1.2.5 Website Support
1.2.6 Others
1.3 Market by Application
1.3.1 Global Contact Center Outsourcing Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Manufacturing
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Outsourcing Market Perspective (2020-2031)
2.2 Global Contact Center Outsourcing Growth Trends by Region
2.2.1 Global Contact Center Outsourcing Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Contact Center Outsourcing Historic Market Size by Region (2020-2025)
2.2.3 Contact Center Outsourcing Forecasted Market Size by Region (2026-2031)
2.3 Contact Center Outsourcing Market Dynamics
2.3.1 Contact Center Outsourcing Industry Trends
2.3.2 Contact Center Outsourcing Market Drivers
2.3.3 Contact Center Outsourcing Market Challenges
2.3.4 Contact Center Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Outsourcing Players by Revenue
3.1.1 Global Top Contact Center Outsourcing Players by Revenue (2020-2025)
3.1.2 Global Contact Center Outsourcing Revenue Market Share by Players (2020-2025)
3.2 Global Contact Center Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Contact Center Outsourcing Revenue
3.4 Global Contact Center Outsourcing Market Concentration Ratio
3.4.1 Global Contact Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Revenue in 2024
3.5 Global Key Players of Contact Center Outsourcing Head office and Area Served
3.6 Global Key Players of Contact Center Outsourcing, Product and Application
3.7 Global Key Players of Contact Center Outsourcing, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Outsourcing Breakdown Data by Type
4.1 Global Contact Center Outsourcing Historic Market Size by Type (2020-2025)
4.2 Global Contact Center Outsourcing Forecasted Market Size by Type (2026-2031)
5 Contact Center Outsourcing Breakdown Data by Application
5.1 Global Contact Center Outsourcing Historic Market Size by Application (2020-2025)
5.2 Global Contact Center Outsourcing Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Contact Center Outsourcing Market Size (2020-2031)
6.2 North America Contact Center Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Contact Center Outsourcing Market Size by Country (2020-2025)
6.4 North America Contact Center Outsourcing Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact Center Outsourcing Market Size (2020-2031)
7.2 Europe Contact Center Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Contact Center Outsourcing Market Size by Country (2020-2025)
7.4 Europe Contact Center Outsourcing Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Outsourcing Market Size (2020-2031)
8.2 Asia-Pacific Contact Center Outsourcing Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Contact Center Outsourcing Market Size by Region (2020-2025)
8.4 Asia-Pacific Contact Center Outsourcing Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact Center Outsourcing Market Size (2020-2031)
9.2 Latin America Contact Center Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Contact Center Outsourcing Market Size by Country (2020-2025)
9.4 Latin America Contact Center Outsourcing Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Outsourcing Market Size (2020-2031)
10.2 Middle East & Africa Contact Center Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Contact Center Outsourcing Market Size by Country (2020-2025)
10.4 Middle East & Africa Contact Center Outsourcing Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Details
11.1.2 IBM Business Overview
11.1.3 IBM Contact Center Outsourcing Introduction
11.1.4 IBM Revenue in Contact Center Outsourcing Business (2020-2025)
11.1.5 IBM Recent Development
11.2 HP
11.2.1 HP Company Details
11.2.2 HP Business Overview
11.2.3 HP Contact Center Outsourcing Introduction
11.2.4 HP Revenue in Contact Center Outsourcing Business (2020-2025)
11.2.5 HP Recent Development
11.3 Sitel
11.3.1 Sitel Company Details
11.3.2 Sitel Business Overview
11.3.3 Sitel Contact Center Outsourcing Introduction
11.3.4 Sitel Revenue in Contact Center Outsourcing Business (2020-2025)
11.3.5 Sitel Recent Development
11.4 Teleperformance
11.4.1 Teleperformance Company Details
11.4.2 Teleperformance Business Overview
11.4.3 Teleperformance Contact Center Outsourcing Introduction
11.4.4 Teleperformance Revenue in Contact Center Outsourcing Business (2020-2025)
11.4.5 Teleperformance Recent Development
11.5 Xerox Corporation
11.5.1 Xerox Corporation Company Details
11.5.2 Xerox Corporation Business Overview
11.5.3 Xerox Corporation Contact Center Outsourcing Introduction
11.5.4 Xerox Corporation Revenue in Contact Center Outsourcing Business (2020-2025)
11.5.5 Xerox Corporation Recent Development
11.6 CGS Inc
11.6.1 CGS Inc Company Details
11.6.2 CGS Inc Business Overview
11.6.3 CGS Inc Contact Center Outsourcing Introduction
11.6.4 CGS Inc Revenue in Contact Center Outsourcing Business (2020-2025)
11.6.5 CGS Inc Recent Development
11.7 HGS
11.7.1 HGS Company Details
11.7.2 HGS Business Overview
11.7.3 HGS Contact Center Outsourcing Introduction
11.7.4 HGS Revenue in Contact Center Outsourcing Business (2020-2025)
11.7.5 HGS Recent Development
11.8 Datamark, Inc
11.8.1 Datamark, Inc Company Details
11.8.2 Datamark, Inc Business Overview
11.8.3 Datamark, Inc Contact Center Outsourcing Introduction
11.8.4 Datamark, Inc Revenue in Contact Center Outsourcing Business (2020-2025)
11.8.5 Datamark, Inc Recent Development
11.9 Infinit Contact
11.9.1 Infinit Contact Company Details
11.9.2 Infinit Contact Business Overview
11.9.3 Infinit Contact Contact Center Outsourcing Introduction
11.9.4 Infinit Contact Revenue in Contact Center Outsourcing Business (2020-2025)
11.9.5 Infinit Contact Recent Development
11.10 Five9
11.10.1 Five9 Company Details
11.10.2 Five9 Business Overview
11.10.3 Five9 Contact Center Outsourcing Introduction
11.10.4 Five9 Revenue in Contact Center Outsourcing Business (2020-2025)
11.10.5 Five9 Recent Development
11.11 VADS
11.11.1 VADS Company Details
11.11.2 VADS Business Overview
11.11.3 VADS Contact Center Outsourcing Introduction
11.11.4 VADS Revenue in Contact Center Outsourcing Business (2020-2025)
11.11.5 VADS Recent Development
11.12 Alorica
11.12.1 Alorica Company Details
11.12.2 Alorica Business Overview
11.12.3 Alorica Contact Center Outsourcing Introduction
11.12.4 Alorica Revenue in Contact Center Outsourcing Business (2020-2025)
11.12.5 Alorica Recent Development
11.13 Invensis
11.13.1 Invensis Company Details
11.13.2 Invensis Business Overview
11.13.3 Invensis Contact Center Outsourcing Introduction
11.13.4 Invensis Revenue in Contact Center Outsourcing Business (2020-2025)
11.13.5 Invensis Recent Development
11.14 Transcosmos
11.14.1 Transcosmos Company Details
11.14.2 Transcosmos Business Overview
11.14.3 Transcosmos Contact Center Outsourcing Introduction
11.14.4 Transcosmos Revenue in Contact Center Outsourcing Business (2020-2025)
11.14.5 Transcosmos Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
IBM
HP
Sitel
Teleperformance
Xerox Corporation
CGS
HGS
Datamark
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos
List of Tables
 Table 1. Global Contact Center Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Email Support
 Table 3. Key Players of Chat Support
 Table 4. Key Players of Voice Over IP (VoIP)
 Table 5. Key Players of Website Support
 Table 6. Key Players of Others
 Table 7. Global Contact Center Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 8. Global Contact Center Outsourcing Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 9. Global Contact Center Outsourcing Market Size by Region (2020-2025) & (US$ Million)
 Table 10. Global Contact Center Outsourcing Market Share by Region (2020-2025)
 Table 11. Global Contact Center Outsourcing Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 12. Global Contact Center Outsourcing Market Share by Region (2026-2031)
 Table 13. Contact Center Outsourcing Market Trends
 Table 14. Contact Center Outsourcing Market Drivers
 Table 15. Contact Center Outsourcing Market Challenges
 Table 16. Contact Center Outsourcing Market Restraints
 Table 17. Global Contact Center Outsourcing Revenue by Players (2020-2025) & (US$ Million)
 Table 18. Global Contact Center Outsourcing Market Share by Players (2020-2025)
 Table 19. Global Top Contact Center Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Outsourcing as of 2024)
 Table 20. Ranking of Global Top Contact Center Outsourcing Companies by Revenue (US$ Million) in 2024
 Table 21. Global 5 Largest Players Market Share by Contact Center Outsourcing Revenue (CR5 and HHI) & (2020-2025)
 Table 22. Global Key Players of Contact Center Outsourcing, Headquarters and Area Served
 Table 23. Global Key Players of Contact Center Outsourcing, Product and Application
 Table 24. Global Key Players of Contact Center Outsourcing, Date of Enter into This Industry
 Table 25. Mergers & Acquisitions, Expansion Plans
 Table 26. Global Contact Center Outsourcing Market Size by Type (2020-2025) & (US$ Million)
 Table 27. Global Contact Center Outsourcing Revenue Market Share by Type (2020-2025)
 Table 28. Global Contact Center Outsourcing Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 29. Global Contact Center Outsourcing Revenue Market Share by Type (2026-2031)
 Table 30. Global Contact Center Outsourcing Market Size by Application (2020-2025) & (US$ Million)
 Table 31. Global Contact Center Outsourcing Revenue Market Share by Application (2020-2025)
 Table 32. Global Contact Center Outsourcing Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 33. Global Contact Center Outsourcing Revenue Market Share by Application (2026-2031)
 Table 34. North America Contact Center Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. North America Contact Center Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 36. North America Contact Center Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Europe Contact Center Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Europe Contact Center Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 39. Europe Contact Center Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 40. Asia-Pacific Contact Center Outsourcing Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Asia-Pacific Contact Center Outsourcing Market Size by Region (2020-2025) & (US$ Million)
 Table 42. Asia-Pacific Contact Center Outsourcing Market Size by Region (2026-2031) & (US$ Million)
 Table 43. Latin America Contact Center Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Latin America Contact Center Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Latin America Contact Center Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Middle East & Africa Contact Center Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 47. Middle East & Africa Contact Center Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 48. Middle East & Africa Contact Center Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 49. IBM Company Details
 Table 50. IBM Business Overview
 Table 51. IBM Contact Center Outsourcing Product
 Table 52. IBM Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 53. IBM Recent Development
 Table 54. HP Company Details
 Table 55. HP Business Overview
 Table 56. HP Contact Center Outsourcing Product
 Table 57. HP Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 58. HP Recent Development
 Table 59. Sitel Company Details
 Table 60. Sitel Business Overview
 Table 61. Sitel Contact Center Outsourcing Product
 Table 62. Sitel Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 63. Sitel Recent Development
 Table 64. Teleperformance Company Details
 Table 65. Teleperformance Business Overview
 Table 66. Teleperformance Contact Center Outsourcing Product
 Table 67. Teleperformance Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 68. Teleperformance Recent Development
 Table 69. Xerox Corporation Company Details
 Table 70. Xerox Corporation Business Overview
 Table 71. Xerox Corporation Contact Center Outsourcing Product
 Table 72. Xerox Corporation Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 73. Xerox Corporation Recent Development
 Table 74. CGS Inc Company Details
 Table 75. CGS Inc Business Overview
 Table 76. CGS Inc Contact Center Outsourcing Product
 Table 77. CGS Inc Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 78. CGS Inc Recent Development
 Table 79. HGS Company Details
 Table 80. HGS Business Overview
 Table 81. HGS Contact Center Outsourcing Product
 Table 82. HGS Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 83. HGS Recent Development
 Table 84. Datamark, Inc Company Details
 Table 85. Datamark, Inc Business Overview
 Table 86. Datamark, Inc Contact Center Outsourcing Product
 Table 87. Datamark, Inc Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 88. Datamark, Inc Recent Development
 Table 89. Infinit Contact Company Details
 Table 90. Infinit Contact Business Overview
 Table 91. Infinit Contact Contact Center Outsourcing Product
 Table 92. Infinit Contact Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 93. Infinit Contact Recent Development
 Table 94. Five9 Company Details
 Table 95. Five9 Business Overview
 Table 96. Five9 Contact Center Outsourcing Product
 Table 97. Five9 Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 98. Five9 Recent Development
 Table 99. VADS Company Details
 Table 100. VADS Business Overview
 Table 101. VADS Contact Center Outsourcing Product
 Table 102. VADS Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 103. VADS Recent Development
 Table 104. Alorica Company Details
 Table 105. Alorica Business Overview
 Table 106. Alorica Contact Center Outsourcing Product
 Table 107. Alorica Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 108. Alorica Recent Development
 Table 109. Invensis Company Details
 Table 110. Invensis Business Overview
 Table 111. Invensis Contact Center Outsourcing Product
 Table 112. Invensis Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 113. Invensis Recent Development
 Table 114. Transcosmos Company Details
 Table 115. Transcosmos Business Overview
 Table 116. Transcosmos Contact Center Outsourcing Product
 Table 117. Transcosmos Revenue in Contact Center Outsourcing Business (2020-2025) & (US$ Million)
 Table 118. Transcosmos Recent Development
 Table 119. Research Programs/Design for This Report
 Table 120. Key Data Information from Secondary Sources
 Table 121. Key Data Information from Primary Sources
 Table 122. Authors List of This Report


List of Figures
 Figure 1. Contact Center Outsourcing Picture
 Figure 2. Global Contact Center Outsourcing Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Contact Center Outsourcing Market Share by Type: 2024 VS 2031
 Figure 4. Email Support Features
 Figure 5. Chat Support Features
 Figure 6. Voice Over IP (VoIP) Features
 Figure 7. Website Support Features
 Figure 8. Others Features
 Figure 9. Global Contact Center Outsourcing Market Size by Application (2020-2031) & (US$ Million)
 Figure 10. Global Contact Center Outsourcing Market Share by Application: 2024 VS 2031
 Figure 11. BFSI Case Studies
 Figure 12. Retail Case Studies
 Figure 13. Government Case Studies
 Figure 14. IT & Telecommunication Case Studies
 Figure 15. Defense Aerospace & Intelligence Case Studies
 Figure 16. Manufacturing Case Studies
 Figure 17. Others Case Studies
 Figure 18. Contact Center Outsourcing Report Years Considered
 Figure 19. Global Contact Center Outsourcing Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 20. Global Contact Center Outsourcing Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 21. Global Contact Center Outsourcing Market Share by Region: 2024 VS 2031
 Figure 22. Global Contact Center Outsourcing Market Share by Players in 2024
 Figure 23. Global Top Contact Center Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Outsourcing as of 2024)
 Figure 24. The Top 10 and 5 Players Market Share by Contact Center Outsourcing Revenue in 2024
 Figure 25. North America Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. North America Contact Center Outsourcing Market Share by Country (2020-2031)
 Figure 27. United States Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Canada Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Europe Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Europe Contact Center Outsourcing Market Share by Country (2020-2031)
 Figure 31. Germany Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. France Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. U.K. Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Italy Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. Russia Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. Nordic Countries Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Asia-Pacific Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Asia-Pacific Contact Center Outsourcing Market Share by Region (2020-2031)
 Figure 39. China Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Japan Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. South Korea Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Southeast Asia Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. India Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Australia Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. Latin America Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Latin America Contact Center Outsourcing Market Share by Country (2020-2031)
 Figure 47. Mexico Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 48. Brazil Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 49. Middle East & Africa Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 50. Middle East & Africa Contact Center Outsourcing Market Share by Country (2020-2031)
 Figure 51. Turkey Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 52. Saudi Arabia Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 53. UAE Contact Center Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 54. IBM Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 55. HP Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 56. Sitel Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 57. Teleperformance Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 58. Xerox Corporation Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 59. CGS Inc Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 60. HGS Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 61. Datamark, Inc Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 62. Infinit Contact Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 63. Five9 Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 64. VADS Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 65. Alorica Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 66. Invensis Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 67. Transcosmos Revenue Growth Rate in Contact Center Outsourcing Business (2020-2025)
 Figure 68. Bottom-up and Top-down Approaches for This Report
 Figure 69. Data Triangulation
 Figure 70. Key Executives Interviewed
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SIMILAR REPORTS

Global Contact and Call Centre Outsourcing Market Research Report 2024
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