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Global Contact Center Outsourcing Market Insights and Forecast to 2028

Q: How big is the contact center outsourcing market?

They play a prominent role within an enterprises broad customer management strategies.Market Analysis and Insights Global Contact Center Outsourcing MarketThe global Contact Center Outsourcing market size is projected to reach US million by 2028 from US million in 2021 at a CAGR of during 20222028.Currently contact centers are adopting new technologies to perform multichannel operations.

Q: Who are the key players in the contact center outsourcing market?

Some of the key players are Enterprises, IBM, HP, Sitel, Teleperformance, Xerox Corporation, CGS, HGS, Datamark, Infinit Contact, Five9, VADS, Alorica, Invensis, Transcosmos, Japan, China, Others.

Code: QYRE-Auto-15E3055

Report

January 2022

Pages:111

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Contact Center Outsourcing Market 2028

Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies.

The global Contact Center Outsourcing market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.

Currently, contact centers are adopting new technologies to perform multichannel operations. This results in better customer experience and enables customer expectations to be met with advanced level of interaction.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Contact Center Outsourcing market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Contact Center Outsourcing market in terms of revenue.

Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Contact Center Outsourcing market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Contact Center Outsourcing market.

Contact Center Outsourcing Market Size and Scope

Contact Center Outsourcing market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Contact Center Outsourcing market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.

Segment by Type

Email Support
Chat Support
Voice Over IP (VoIP)
Website Support
Others

Segment by Application

BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Others

BY COMPANY

IBM
HP
Sitel
Teleperformance
Xerox Corporation
CGS Inc
HGS
Datamark, Inc
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos

BY REGION

North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

1 Report Business Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Contact Center Outsourcing Market Size Growth Rate by Type, 2017 VS 2021 VS 2028

1.2.2 Email Support

1.2.3 Chat Support

1.2.4 Voice Over IP (VoIP)

1.2.5 Website Support

1.2.6 Others

1.3 Market by Application

1.3.1 Global Contact Center Outsourcing Market Size Growth Rate by Application, 2017 VS 2021 VS 2028

1.3.2 BFSI

1.3.3 Retail

1.3.4 Government

1.3.5 IT & Telecommunication

1.3.6 Defense Aerospace & Intelligence

1.3.7 Manufacturing

1.3.8 Others

1.4 Study Objectives

1.5 Years Considered

2 Global Growth Trends

2.1 Global Contact Center Outsourcing Market Perspective (2017-2028)

2.2 Contact Center Outsourcing Growth Trends by Region

2.2.1 Contact Center Outsourcing Market Size by Region: 2017 VS 2021 VS 2028

2.2.2 Contact Center Outsourcing Historic Market Size by Region (2017-2022)

2.2.3 Contact Center Outsourcing Forecasted Market Size by Region (2023-2028)

2.3 Contact Center Outsourcing Market Dynamics

2.3.1 Contact Center Outsourcing Industry Trends

2.3.2 Contact Center Outsourcing Market Drivers

2.3.3 Contact Center Outsourcing Market Challenges

2.3.4 Contact Center Outsourcing Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Contact Center Outsourcing Players by Revenue

3.1.1 Global Top Contact Center Outsourcing Players by Revenue (2017-2022)

3.1.2 Global Contact Center Outsourcing Revenue Market Share by Players (2017-2022)

3.2 Global Contact Center Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Contact Center Outsourcing Revenue

3.4 Global Contact Center Outsourcing Market Concentration Ratio

3.4.1 Global Contact Center Outsourcing Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Revenue in 2021

3.5 Contact Center Outsourcing Key Players Head office and Area Served

3.6 Key Players Contact Center Outsourcing Product Solution and Service

3.7 Date of Enter into Contact Center Outsourcing Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Contact Center Outsourcing Breakdown Data by Type

4.1 Global Contact Center Outsourcing Historic Market Size by Type (2017-2022)

4.2 Global Contact Center Outsourcing Forecasted Market Size by Type (2023-2028)

5 Contact Center Outsourcing Breakdown Data by Application

5.1 Global Contact Center Outsourcing Historic Market Size by Application (2017-2022)

5.2 Global Contact Center Outsourcing Forecasted Market Size by Application (2023-2028)

6 North America

6.1 North America Contact Center Outsourcing Market Size (2017-2028)

6.2 North America Contact Center Outsourcing Market Size by Type

6.2.1 North America Contact Center Outsourcing Market Size by Type (2017-2022)

6.2.2 North America Contact Center Outsourcing Market Size by Type (2023-2028)

6.2.3 North America Contact Center Outsourcing Market Share by Type (2017-2028)

6.3 North America Contact Center Outsourcing Market Size by Application

6.3.1 North America Contact Center Outsourcing Market Size by Application (2017-2022)

6.3.2 North America Contact Center Outsourcing Market Size by Application (2023-2028)

6.3.3 North America Contact Center Outsourcing Market Share by Application (2017-2028)

6.4 North America Contact Center Outsourcing Market Size by Country

6.4.1 North America Contact Center Outsourcing Market Size by Country (2017-2022)

6.4.2 North America Contact Center Outsourcing Market Size by Country (2023-2028)

6.4.3 U.S.

6.4.4 Canada

7 Europe

7.1 Europe Contact Center Outsourcing Market Size (2017-2028)

7.2 Europe Contact Center Outsourcing Market Size by Type

7.2.1 Europe Contact Center Outsourcing Market Size by Type (2017-2022)

7.2.2 Europe Contact Center Outsourcing Market Size by Type (2023-2028)

7.2.3 Europe Contact Center Outsourcing Market Share by Type (2017-2028)

7.3 Europe Contact Center Outsourcing Market Size by Application

7.3.1 Europe Contact Center Outsourcing Market Size by Application (2017-2022)

7.3.2 Europe Contact Center Outsourcing Market Size by Application (2023-2028)

7.3.3 Europe Contact Center Outsourcing Market Share by Application (2017-2028)

7.4 Europe Contact Center Outsourcing Market Size by Country

7.4.1 Europe Contact Center Outsourcing Market Size by Country (2017-2022)

7.4.2 Europe Contact Center Outsourcing Market Size by Country (2023-2028)

7.4.3 Germany

7.4.4 France

7.4.5 U.K.

7.4.6 Italy

7.4.7 Russia

7.4.8 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Contact Center Outsourcing Market Size (2017-2028)

8.2 Asia-Pacific Contact Center Outsourcing Market Size by Type

8.2.1 Asia-Pacific Contact Center Outsourcing Market Size by Type (2017-2022)

8.2.2 Asia-Pacific Contact Center Outsourcing Market Size by Type (2023-2028)

8.2.3 Asia-Pacific Contact Center Outsourcing Market Share by Type (2017-2028)

8.3 Asia-Pacific Contact Center Outsourcing Market Size by Application

8.3.1 Asia-Pacific Contact Center Outsourcing Market Size by Application (2017-2022)

8.3.2 Asia-Pacific Contact Center Outsourcing Market Size by Application (2023-2028)

8.3.3 Asia-Pacific Contact Center Outsourcing Market Share by Application (2017-2028)

8.4 Asia-Pacific Contact Center Outsourcing Market Size by Region

8.4.1 Asia-Pacific Contact Center Outsourcing Market Size by Region (2017-2022)

8.4.2 Asia-Pacific Contact Center Outsourcing Market Size by Region (2023-2028)

8.4.3 China

8.4.4 Japan

8.4.5 South Korea

8.4.6 Southeast Asia

8.4.7 India

8.4.8 Australia

9 Latin America

9.1 Latin America Contact Center Outsourcing Market Size (2017-2028)

9.2 Latin America Contact Center Outsourcing Market Size by Type

9.2.1 Latin America Contact Center Outsourcing Market Size by Type (2017-2022)

9.2.2 Latin America Contact Center Outsourcing Market Size by Type (2023-2028)

9.2.3 Latin America Contact Center Outsourcing Market Share by Type (2017-2028)

9.3 Latin America Contact Center Outsourcing Market Size by Application

9.3.1 Latin America Contact Center Outsourcing Market Size by Application (2017-2022)

9.3.2 Latin America Contact Center Outsourcing Market Size by Application (2023-2028)

9.3.3 Latin America Contact Center Outsourcing Market Share by Application (2017-2028)

9.4 Latin America Contact Center Outsourcing Market Size by Country

9.4.1 Latin America Contact Center Outsourcing Market Size by Country (2017-2022)

9.4.2 Latin America Contact Center Outsourcing Market Size by Country (2023-2028)

9.4.3 Mexico

9.4.4 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Contact Center Outsourcing Market Size (2017-2028)

10.2 Middle East & Africa Contact Center Outsourcing Market Size by Type

10.2.1 Middle East & Africa Contact Center Outsourcing Market Size by Type (2017-2022)

10.2.2 Middle East & Africa Contact Center Outsourcing Market Size by Type (2023-2028)

10.2.3 Middle East & Africa Contact Center Outsourcing Market Share by Type (2017-2028)

10.3 Middle East & Africa Contact Center Outsourcing Market Size by Application

10.3.1 Middle East & Africa Contact Center Outsourcing Market Size by Application (2017-2022)

10.3.2 Middle East & Africa Contact Center Outsourcing Market Size by Application (2023-2028)

10.3.3 Middle East & Africa Contact Center Outsourcing Market Share by Application (2017-2028)

10.4 Middle East & Africa Contact Center Outsourcing Market Size by Country

10.4.1 Middle East & Africa Contact Center Outsourcing Market Size by Country (2017-2022)

10.4.2 Middle East & Africa Contact Center Outsourcing Market Size by Country (2023-2028)

10.4.3 Turkey

10.4.4 Saudi Arabia

10.4.5 UAE

11 Key Players Profiles

11.1 IBM

11.1.1 IBM Company Details

11.1.2 IBM Business Overview

11.1.3 IBM Contact Center Outsourcing Introduction

11.1.4 IBM Revenue in Contact Center Outsourcing Business (2017-2022)

11.1.5 IBM Recent Developments

11.2 HP

11.2.1 HP Company Details

11.2.2 HP Business Overview

11.2.3 HP Contact Center Outsourcing Introduction

11.2.4 HP Revenue in Contact Center Outsourcing Business (2017-2022)

11.2.5 HP Recent Developments

11.3 Sitel

11.3.1 Sitel Company Details

11.3.2 Sitel Business Overview

11.3.3 Sitel Contact Center Outsourcing Introduction

11.3.4 Sitel Revenue in Contact Center Outsourcing Business (2017-2022)

11.3.5 Sitel Recent Developments

11.4 Teleperformance

11.4.1 Teleperformance Company Details

11.4.2 Teleperformance Business Overview

11.4.3 Teleperformance Contact Center Outsourcing Introduction

11.4.4 Teleperformance Revenue in Contact Center Outsourcing Business (2017-2022)

11.4.5 Teleperformance Recent Developments

11.5 Xerox Corporation

11.5.1 Xerox Corporation Company Details

11.5.2 Xerox Corporation Business Overview

11.5.3 Xerox Corporation Contact Center Outsourcing Introduction

11.5.4 Xerox Corporation Revenue in Contact Center Outsourcing Business (2017-2022)

11.5.5 Xerox Corporation Recent Developments

11.6 CGS Inc

11.6.1 CGS Inc Company Details

11.6.2 CGS Inc Business Overview

11.6.3 CGS Inc Contact Center Outsourcing Introduction

11.6.4 CGS Inc Revenue in Contact Center Outsourcing Business (2017-2022)

11.6.5 CGS Inc Recent Developments

11.7 HGS

11.7.1 HGS Company Details

11.7.2 HGS Business Overview

11.7.3 HGS Contact Center Outsourcing Introduction

11.7.4 HGS Revenue in Contact Center Outsourcing Business (2017-2022)

11.7.5 HGS Recent Developments

11.8 Datamark, Inc

11.8.1 Datamark, Inc Company Details

11.8.2 Datamark, Inc Business Overview

11.8.3 Datamark, Inc Contact Center Outsourcing Introduction

11.8.4 Datamark, Inc Revenue in Contact Center Outsourcing Business (2017-2022)

11.8.5 Datamark, Inc Recent Developments

11.9 Infinit Contact

11.9.1 Infinit Contact Company Details

11.9.2 Infinit Contact Business Overview

11.9.3 Infinit Contact Contact Center Outsourcing Introduction

11.9.4 Infinit Contact Revenue in Contact Center Outsourcing Business (2017-2022)

11.9.5 Infinit Contact Recent Developments

11.10 Five9

11.10.1 Five9 Company Details

11.10.2 Five9 Business Overview

11.10.3 Five9 Contact Center Outsourcing Introduction

11.10.4 Five9 Revenue in Contact Center Outsourcing Business (2017-2022)

11.10.5 Five9 Recent Developments

11.11 VADS

11.11.1 VADS Company Details

11.11.2 VADS Business Overview

11.11.3 VADS Contact Center Outsourcing Introduction

11.11.4 VADS Revenue in Contact Center Outsourcing Business (2017-2022)

11.11.5 VADS Recent Developments

11.12 Alorica

11.12.1 Alorica Company Details

11.12.2 Alorica Business Overview

11.12.3 Alorica Contact Center Outsourcing Introduction

11.12.4 Alorica Revenue in Contact Center Outsourcing Business (2017-2022)

11.12.5 Alorica Recent Developments

11.13 Invensis

11.13.1 Invensis Company Details

11.13.2 Invensis Business Overview

11.13.3 Invensis Contact Center Outsourcing Introduction

11.13.4 Invensis Revenue in Contact Center Outsourcing Business (2017-2022)

11.13.5 Invensis Recent Developments

11.14 Transcosmos

11.14.1 Transcosmos Company Details

11.14.2 Transcosmos Business Overview

11.14.3 Transcosmos Contact Center Outsourcing Introduction

11.14.4 Transcosmos Revenue in Contact Center Outsourcing Business (2017-2022)

11.14.5 Transcosmos Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

List of Tables

Table 1. Global Contact Center Outsourcing Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028

Table 2. Key Players of Email Support

Table 3. Key Players of Chat Support

Table 4. Key Players of Voice Over IP (VoIP)

Table 5. Key Players of Website Support

Table 6. Key Players of Others

Table 7. Global Contact Center Outsourcing Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028

Table 8. Global Contact Center Outsourcing Market Size by Region (US$ Million): 2017 VS 2021 VS 2028

Table 9. Global Contact Center Outsourcing Market Size by Region (2017-2022) & (US$ Million)

Table 10. Global Contact Center Outsourcing Market Share by Region (2017-2022)

Table 11. Global Contact Center Outsourcing Forecasted Market Size by Region (2023-2028) & (US$ Million)

Table 12. Global Contact Center Outsourcing Market Share by Region (2023-2028)

Table 13. Contact Center Outsourcing Market Trends

Table 14. Contact Center Outsourcing Market Drivers

Table 15. Contact Center Outsourcing Market Challenges

Table 16. Contact Center Outsourcing Market Restraints

Table 17. Global Contact Center Outsourcing Revenue by Players (2017-2022) & (US$ Million)

Table 18. Global Contact Center Outsourcing Revenue Share by Players (2017-2022)

Table 19. Global Top Contact Center Outsourcing by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Outsourcing as of 2021)

Table 20. Ranking of Global Top Contact Center Outsourcing Companies by Revenue (US$ Million) in 2021

Table 21. Global 5 Largest Players Market Share by Contact Center Outsourcing Revenue (CR5 and HHI) & (2017-2022)

Table 22. Key Players Headquarters and Area Served

Table 23. Key Players Contact Center Outsourcing Product Solution and Service

Table 24. Date of Enter into Contact Center Outsourcing Market

Table 25. Mergers & Acquisitions, Expansion Plans

Table 26. Global Contact Center Outsourcing Market Size by Type (2017-2022) & (US$ Million)

Table 27. Global Contact Center Outsourcing Revenue Market Share by Type (2017-2022)

Table 28. Global Contact Center Outsourcing Forecasted Market Size by Type (2023-2028) & (US$ Million)

Table 29. Global Contact Center Outsourcing Revenue Market Share by Type (2023-2028)

Table 30. Global Contact Center Outsourcing Market Size by Application (2017-2022) & (US$ Million)

Table 31. Global Contact Center Outsourcing Revenue Share by Application (2017-2022)

Table 32. Global Contact Center Outsourcing Forecasted Market Size by Application (2023-2028) & (US$ Million)

Table 33. Global Contact Center Outsourcing Revenue Share by Application (2023-2028)

Table 34. North America Contact Center Outsourcing Market Size by Type (2017-2022) & (US$ Million)

Table 35. North America Contact Center Outsourcing Market Size by Type (2023-2028) & (US$ Million)

Table 36. North America Contact Center Outsourcing Market Size by Application (2017-2022) & (US$ Million)

Table 37. North America Contact Center Outsourcing Market Size by Application (2023-2028) & (US$ Million)

Table 38. North America Contact Center Outsourcing Market Size by Country (2017-2022) & (US$ Million)

Table 39. North America Contact Center Outsourcing Market Size by Country (2023-2028) & (US$ Million)

Table 40. Europe Contact Center Outsourcing Market Size by Type (2017-2022) & (US$ Million)

Table 41. Europe Contact Center Outsourcing Market Size by Type (2023-2028) & (US$ Million)

Table 42. Europe Contact Center Outsourcing Market Size by Application (2017-2022) & (US$ Million)

Table 43. Europe Contact Center Outsourcing Market Size by Application (2023-2028) & (US$ Million)

Table 44. Europe Contact Center Outsourcing Market Size by Country (2017-2022) & (US$ Million)

Table 45. Europe Contact Center Outsourcing Market Size by Country (2023-2028) & (US$ Million)

Table 46. Asia Pacific Contact Center Outsourcing Market Size by Type (2017-2022) & (US$ Million)

Table 47. Asia Pacific Contact Center Outsourcing Market Size by Type (2023-2028) & (US$ Million)

Table 48. Asia Pacific Contact Center Outsourcing Market Size by Application (2017-2022) & (US$ Million)

Table 49. Asia Pacific Contact Center Outsourcing Market Size by Application (2023-2028) & (US$ Million)

Table 50. Asia Pacific Contact Center Outsourcing Market Size by Region (2017-2022) & (US$ Million)

Table 51. Asia Pacific Contact Center Outsourcing Market Size by Region (2023-2028) & (US$ Million)

Table 52. Latin America Contact Center Outsourcing Market Size by Type (2017-2022) & (US$ Million)

Table 53. Latin America Contact Center Outsourcing Market Size by Type (2023-2028) & (US$ Million)

Table 54. Latin America Contact Center Outsourcing Market Size by Application (2017-2022) & (US$ Million)

Table 55. Latin America Contact Center Outsourcing Market Size by Application (2023-2028) & (US$ Million)

Table 56. Latin America Contact Center Outsourcing Market Size by Country (2017-2022) & (US$ Million)

Table 57. Latin America Contact Center Outsourcing Market Size by Country (2023-2028) & (US$ Million)

Table 58. Middle East and Africa Contact Center Outsourcing Market Size by Type (2017-2022) & (US$ Million)

Table 59. Middle East and Africa Contact Center Outsourcing Market Size by Type (2023-2028) & (US$ Million)

Table 60. Middle East and Africa Contact Center Outsourcing Market Size by Application (2017-2022) & (US$ Million)

Table 61. Middle East and Africa Contact Center Outsourcing Market Size by Application (2023-2028) & (US$ Million)

Table 62. Middle East and Africa Contact Center Outsourcing Market Size by Country (2017-2022) & (US$ Million)

Table 63. Middle East and Africa Contact Center Outsourcing Market Size by Country (2023-2028) & (US$ Million)

Table 64. IBM Company Details

Table 65. IBM Business Overview

Table 66. IBM Contact Center Outsourcing Product

Table 67. IBM Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 68. IBM Recent Developments

Table 69. HP Company Details

Table 70. HP Business Overview

Table 71. HP Contact Center Outsourcing Product

Table 72. HP Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 73. HP Recent Developments

Table 74. Sitel Company Details

Table 75. Sitel Business Overview

Table 76. Sitel Contact Center Outsourcing Product

Table 77. Sitel Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 78. Sitel Recent Developments

Table 79. Teleperformance Company Details

Table 80. Teleperformance Business Overview

Table 81. Teleperformance Contact Center Outsourcing Product

Table 82. Teleperformance Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 83. Teleperformance Recent Developments

Table 84. Xerox Corporation Company Details

Table 85. Xerox Corporation Business Overview

Table 86. Xerox Corporation Contact Center Outsourcing Product

Table 87. Xerox Corporation Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 88. Xerox Corporation Recent Developments

Table 89. CGS Inc Company Details

Table 90. CGS Inc Business Overview

Table 91. CGS Inc Contact Center Outsourcing Product

Table 92. CGS Inc Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 93. CGS Inc Recent Developments

Table 94. HGS Company Details

Table 95. HGS Business Overview

Table 96. HGS Contact Center Outsourcing Product

Table 97. HGS Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 98. HGS Recent Developments

Table 99. Datamark, Inc Company Details

Table 100. Datamark, Inc Business Overview

Table 101. Datamark, Inc Contact Center Outsourcing Product

Table 102. Datamark, Inc Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 103. Datamark, Inc Recent Developments

Table 104. Infinit Contact Company Details

Table 105. Infinit Contact Business Overview

Table 106. Infinit Contact Contact Center Outsourcing Product

Table 107. Infinit Contact Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 108. Infinit Contact Recent Developments

Table 109. Five9 Company Details

Table 110. Five9 Business Overview

Table 111. Five9 Contact Center Outsourcing Product

Table 112. Five9 Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 113. Five9 Recent Developments

Table 114. VADS Company Details

Table 115. VADS Business Overview

Table 116. VADS Contact Center Outsourcing Product

Table 117. VADS Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 118. VADS Recent Developments

Table 119. Alorica Company Details

Table 120. Alorica Business Overview

Table 121. Alorica Contact Center Outsourcing Product

Table 122. Alorica Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 123. Alorica Recent Developments

Table 124. Invensis Company Details

Table 125. Invensis Business Overview

Table 126. Invensis Contact Center Outsourcing Product

Table 127. Invensis Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 128. Invensis Recent Developments

Table 129. Transcosmos Company Details

Table 130. Transcosmos Business Overview

Table 131. Transcosmos Contact Center Outsourcing Product

Table 132. Transcosmos Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)

Table 133. Transcosmos Recent Developments

Table 134. Research Programs/Design for This Report

Table 135. Key Data Information from Secondary Sources

Table 136. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Contact Center Outsourcing Market Share by Type: 2021 VS 2028

Figure 2. Email Support Features

Figure 3. Chat Support Features

Figure 4. Voice Over IP (VoIP) Features

Figure 5. Website Support Features

Figure 6. Others Features

Figure 7. Global Contact Center Outsourcing Market Share by Application: 2021 VS 2028

Figure 8. BFSI Case Studies

Figure 9. Retail Case Studies

Figure 10. Government Case Studies

Figure 11. IT & Telecommunication Case Studies

Figure 12. Defense Aerospace & Intelligence Case Studies

Figure 13. Manufacturing Case Studies

Figure 14. Others Case Studies

Figure 15. Contact Center Outsourcing Report Years Considered

Figure 16. Global Contact Center Outsourcing Market Size (US$ Million), Year-over-Year: 2017-2028

Figure 17. Global Contact Center Outsourcing Market Size, (US$ Million), 2017 VS 2021 VS 2028

Figure 18. Global Contact Center Outsourcing Market Share by Region: 2021 VS 2028

Figure 19. Global Contact Center Outsourcing Market Share by Players in 2021

Figure 20. Global Top Contact Center Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Outsourcing as of 2021)

Figure 21. The Top 10 and 5 Players Market Share by Contact Center Outsourcing Revenue in 2021

Figure 22. North America Contact Center Outsourcing Market Size YoY (2017-2028) & (US$ Million)

Figure 23. North America Contact Center Outsourcing Market Size Market Share by Type (2017-2028)

Figure 24. North America Contact Center Outsourcing Market Size Market Share by Application (2017-2028)

Figure 25. North America Contact Center Outsourcing Market Size Share by Country (2017-2028)

Figure 26. United States Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 27. Canada Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 28. Europe Contact Center Outsourcing Market Size YoY (2017-2028) & (US$ Million)

Figure 29. Europe Contact Center Outsourcing Market Size Market Share by Type (2017-2028)

Figure 30. Europe Contact Center Outsourcing Market Size Market Share by Application (2017-2028)

Figure 31. Europe Contact Center Outsourcing Market Size Share by Country (2017-2028)

Figure 32. Germany Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 33. France Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 34. U.K. Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 35. Italy Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 36. Russia Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 37. Nordic Countries Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 38. Asia-Pacific Contact Center Outsourcing Market Size YoY (2017-2028) & (US$ Million)

Figure 39. Asia Pacific Contact Center Outsourcing Market Size Market Share by Type (2017-2028)

Figure 40. Asia Pacific Contact Center Outsourcing Market Size Market Share by Application (2017-2028)

Figure 41. Asia Pacific Contact Center Outsourcing Market Size Share by Region (2017-2028)

Figure 42. China Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 43. Japan Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 44. South Korea Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 45. Southeast Asia Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 46. India Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 47. Australia Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 48. Latin America Contact Center Outsourcing Market Size YoY (2017-2028) & (US$ Million)

Figure 49. Latin America Contact Center Outsourcing Market Size Market Share by Type (2017-2028)

Figure 50. Latin America Contact Center Outsourcing Market Size Market Share by Application (2017-2028)

Figure 51. Latin America Contact Center Outsourcing Market Size Share by Country (2017-2028)

Figure 52. Mexico Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 53. Brazil Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 54. Middle East & Africa Contact Center Outsourcing Market Size YoY (2017-2028) & (US$ Million)

Figure 55. Middle East and Africa Contact Center Outsourcing Market Size Market Share by Type (2017-2028)

Figure 56. Middle East and Africa Contact Center Outsourcing Market Size Market Share by Application (2017-2028)

Figure 57. Middle East and Africa Contact Center Outsourcing Market Size Share by Country (2017-2028)

Figure 58. Turkey Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 59. Saudi Arabia Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 60. UAE Contact Center Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)

Figure 61. IBM Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 62. HP Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 63. Sitel Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 64. Teleperformance Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 65. Xerox Corporation Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 66. CGS Inc Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 67. HGS Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 68. Datamark, Inc Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 69. Infinit Contact Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 70. Five9 Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 71. VADS Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 72. Alorica Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 73. Invensis Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 74. Transcosmos Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)

Figure 75. Bottom-up and Top-down Approaches for This Report

Figure 76. Data Triangulation

Figure 77. Key Executives Interviewed

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SIMILAR REPORTS

Global Contact Center Outsourcing Market Insights and Forecast to 2028

Published Date: January 2022

Report Code: QYRE-Auto-15E3055

Global Contact Center Outsourcing Market Insights and Forecast to 2028

FEATURED COMPANIES

Contact Center Outsourcing Market 2028

Contact Center Outsourcing Market Size and Scope

Segment by Type

Segment by Application

BY COMPANY

BY REGION

FEATURED COMPANIES

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