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Global Contact and Call Centre Outsourcing Market Research Report 2025
Published Date: September 2025
|
Report Code: QYRE-Auto-26X9507
Home | Market Reports | Business & Industrial| Business Services
Global Contact and Call Centre Outsourcing Market Insights and Forecast to 2028
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Global Contact and Call Centre Outsourcing Market Research Report 2025

Code: QYRE-Auto-26X9507
Report
September 2025
Pages:105
QYResearch
Buy Now with 15% Discount
DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
Serco Group
Xerox Corporation
CGS
Webhelp
StarTek Inc
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies

Contact and Call Centre Outsourcing Market

The global market for Contact and Call Centre Outsourcing was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise"s broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.
In terms of regions, North America is expected to remain the largest market during the forecast period.
This report aims to provide a comprehensive presentation of the global market for Contact and Call Centre Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact and Call Centre Outsourcing.
The Contact and Call Centre Outsourcing market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Contact and Call Centre Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Contact and Call Centre Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Contact and Call Centre Outsourcing Market Report

Report Metric Details
Report Name Contact and Call Centre Outsourcing Market
Segment by Type
  • On-Premise Type
  • Cloud-based Type
Segment by Application
  • BFSI
  • Retail
  • Government and Public Sector
  • IT & Telecommunication
  • Healthcare and Life Sciences
  • Manufacturing
  • Others
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC, SERCO GROUP, Xerox Corporation, CGS Inc, Webhelp, StarTek, Grupo Konecta, Carlyle Group (Comdata), Capita, Hinduja Global Solutions (HGS), Transcosmos, Five9, Transcom, HKT Teleservices, Telekom Malaysia (VADS), Invensis Technologies
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Contact and Call Centre Outsourcing company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

Who are the main players in the Contact and Call Centre Outsourcing Market report?

Ans: The main players in the Contact and Call Centre Outsourcing Market are Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC, SERCO GROUP, Xerox Corporation, CGS Inc, Webhelp, StarTek, Grupo Konecta, Carlyle Group (Comdata), Capita, Hinduja Global Solutions (HGS), Transcosmos, Five9, Transcom, HKT Teleservices, Telekom Malaysia (VADS), Invensis Technologies

What are the Application segmentation covered in the Contact and Call Centre Outsourcing Market report?

Ans: The Applications covered in the Contact and Call Centre Outsourcing Market report are BFSI, Retail, Government and Public Sector, IT & Telecommunication, Healthcare and Life Sciences, Manufacturing, Others

What are the Type segmentation covered in the Contact and Call Centre Outsourcing Market report?

Ans: The Types covered in the Contact and Call Centre Outsourcing Market report are On-Premise Type, Cloud-based Type

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 On-Premise Type
1.2.3 Cloud-based Type
1.3 Market by Application
1.3.1 Global Contact and Call Centre Outsourcing Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government and Public Sector
1.3.5 IT & Telecommunication
1.3.6 Healthcare and Life Sciences
1.3.7 Manufacturing
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact and Call Centre Outsourcing Market Perspective (2020-2031)
2.2 Global Contact and Call Centre Outsourcing Growth Trends by Region
2.2.1 Global Contact and Call Centre Outsourcing Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Contact and Call Centre Outsourcing Historic Market Size by Region (2020-2025)
2.2.3 Contact and Call Centre Outsourcing Forecasted Market Size by Region (2026-2031)
2.3 Contact and Call Centre Outsourcing Market Dynamics
2.3.1 Contact and Call Centre Outsourcing Industry Trends
2.3.2 Contact and Call Centre Outsourcing Market Drivers
2.3.3 Contact and Call Centre Outsourcing Market Challenges
2.3.4 Contact and Call Centre Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact and Call Centre Outsourcing Players by Revenue
3.1.1 Global Top Contact and Call Centre Outsourcing Players by Revenue (2020-2025)
3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Players (2020-2025)
3.2 Global Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Contact and Call Centre Outsourcing Revenue
3.4 Global Contact and Call Centre Outsourcing Market Concentration Ratio
3.4.1 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact and Call Centre Outsourcing Revenue in 2024
3.5 Global Key Players of Contact and Call Centre Outsourcing Head office and Area Served
3.6 Global Key Players of Contact and Call Centre Outsourcing, Product and Application
3.7 Global Key Players of Contact and Call Centre Outsourcing, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact and Call Centre Outsourcing Breakdown Data by Type
4.1 Global Contact and Call Centre Outsourcing Historic Market Size by Type (2020-2025)
4.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2026-2031)
5 Contact and Call Centre Outsourcing Breakdown Data by Application
5.1 Global Contact and Call Centre Outsourcing Historic Market Size by Application (2020-2025)
5.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Contact and Call Centre Outsourcing Market Size (2020-2031)
6.2 North America Contact and Call Centre Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Contact and Call Centre Outsourcing Market Size by Country (2020-2025)
6.4 North America Contact and Call Centre Outsourcing Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact and Call Centre Outsourcing Market Size (2020-2031)
7.2 Europe Contact and Call Centre Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Contact and Call Centre Outsourcing Market Size by Country (2020-2025)
7.4 Europe Contact and Call Centre Outsourcing Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size (2020-2031)
8.2 Asia-Pacific Contact and Call Centre Outsourcing Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2020-2025)
8.4 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact and Call Centre Outsourcing Market Size (2020-2031)
9.2 Latin America Contact and Call Centre Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Contact and Call Centre Outsourcing Market Size by Country (2020-2025)
9.4 Latin America Contact and Call Centre Outsourcing Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size (2020-2031)
10.2 Middle East & Africa Contact and Call Centre Outsourcing Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2020-2025)
10.4 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Details
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Contact and Call Centre Outsourcing Introduction
11.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.1.5 Teleperformance Recent Development
11.2 Synnex
11.2.1 Synnex Company Details
11.2.2 Synnex Business Overview
11.2.3 Synnex Contact and Call Centre Outsourcing Introduction
11.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.2.5 Synnex Recent Development
11.3 Alorica
11.3.1 Alorica Company Details
11.3.2 Alorica Business Overview
11.3.3 Alorica Contact and Call Centre Outsourcing Introduction
11.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.3.5 Alorica Recent Development
11.4 Atento
11.4.1 Atento Company Details
11.4.2 Atento Business Overview
11.4.3 Atento Contact and Call Centre Outsourcing Introduction
11.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.4.5 Atento Recent Development
11.5 Acticall Sitel Group
11.5.1 Acticall Sitel Group Company Details
11.5.2 Acticall Sitel Group Business Overview
11.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Introduction
11.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.5.5 Acticall Sitel Group Recent Development
11.6 Arvato
11.6.1 Arvato Company Details
11.6.2 Arvato Business Overview
11.6.3 Arvato Contact and Call Centre Outsourcing Introduction
11.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.6.5 Arvato Recent Development
11.7 Sykes
11.7.1 Sykes Company Details
11.7.2 Sykes Business Overview
11.7.3 Sykes Contact and Call Centre Outsourcing Introduction
11.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.7.5 Sykes Recent Development
11.8 TTEC
11.8.1 TTEC Company Details
11.8.2 TTEC Business Overview
11.8.3 TTEC Contact and Call Centre Outsourcing Introduction
11.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.8.5 TTEC Recent Development
11.9 SERCO GROUP
11.9.1 SERCO GROUP Company Details
11.9.2 SERCO GROUP Business Overview
11.9.3 SERCO GROUP Contact and Call Centre Outsourcing Introduction
11.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.9.5 SERCO GROUP Recent Development
11.10 Xerox Corporation
11.10.1 Xerox Corporation Company Details
11.10.2 Xerox Corporation Business Overview
11.10.3 Xerox Corporation Contact and Call Centre Outsourcing Introduction
11.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.10.5 Xerox Corporation Recent Development
11.11 CGS Inc
11.11.1 CGS Inc Company Details
11.11.2 CGS Inc Business Overview
11.11.3 CGS Inc Contact and Call Centre Outsourcing Introduction
11.11.4 CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.11.5 CGS Inc Recent Development
11.12 Webhelp
11.12.1 Webhelp Company Details
11.12.2 Webhelp Business Overview
11.12.3 Webhelp Contact and Call Centre Outsourcing Introduction
11.12.4 Webhelp Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.12.5 Webhelp Recent Development
11.13 StarTek
11.13.1 StarTek Company Details
11.13.2 StarTek Business Overview
11.13.3 StarTek Contact and Call Centre Outsourcing Introduction
11.13.4 StarTek Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.13.5 StarTek Recent Development
11.14 Grupo Konecta
11.14.1 Grupo Konecta Company Details
11.14.2 Grupo Konecta Business Overview
11.14.3 Grupo Konecta Contact and Call Centre Outsourcing Introduction
11.14.4 Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.14.5 Grupo Konecta Recent Development
11.15 Carlyle Group (Comdata)
11.15.1 Carlyle Group (Comdata) Company Details
11.15.2 Carlyle Group (Comdata) Business Overview
11.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Introduction
11.15.4 Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.15.5 Carlyle Group (Comdata) Recent Development
11.16 Capita
11.16.1 Capita Company Details
11.16.2 Capita Business Overview
11.16.3 Capita Contact and Call Centre Outsourcing Introduction
11.16.4 Capita Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.16.5 Capita Recent Development
11.17 Hinduja Global Solutions (HGS)
11.17.1 Hinduja Global Solutions (HGS) Company Details
11.17.2 Hinduja Global Solutions (HGS) Business Overview
11.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Introduction
11.17.4 Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.17.5 Hinduja Global Solutions (HGS) Recent Development
11.18 Transcosmos
11.18.1 Transcosmos Company Details
11.18.2 Transcosmos Business Overview
11.18.3 Transcosmos Contact and Call Centre Outsourcing Introduction
11.18.4 Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.18.5 Transcosmos Recent Development
11.19 Five9
11.19.1 Five9 Company Details
11.19.2 Five9 Business Overview
11.19.3 Five9 Contact and Call Centre Outsourcing Introduction
11.19.4 Five9 Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.19.5 Five9 Recent Development
11.20 Transcom
11.20.1 Transcom Company Details
11.20.2 Transcom Business Overview
11.20.3 Transcom Contact and Call Centre Outsourcing Introduction
11.20.4 Transcom Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.20.5 Transcom Recent Development
11.21 HKT Teleservices
11.21.1 HKT Teleservices Company Details
11.21.2 HKT Teleservices Business Overview
11.21.3 HKT Teleservices Contact and Call Centre Outsourcing Introduction
11.21.4 HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.21.5 HKT Teleservices Recent Development
11.22 Telekom Malaysia (VADS)
11.22.1 Telekom Malaysia (VADS) Company Details
11.22.2 Telekom Malaysia (VADS) Business Overview
11.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Introduction
11.22.4 Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.22.5 Telekom Malaysia (VADS) Recent Development
11.23 Invensis Technologies
11.23.1 Invensis Technologies Company Details
11.23.2 Invensis Technologies Business Overview
11.23.3 Invensis Technologies Contact and Call Centre Outsourcing Introduction
11.23.4 Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2020-2025)
11.23.5 Invensis Technologies Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
Serco Group
Xerox Corporation
CGS
Webhelp
StarTek Inc
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
List of Tables
 Table 1. Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of On-Premise Type
 Table 3. Key Players of Cloud-based Type
 Table 4. Global Contact and Call Centre Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 5. Global Contact and Call Centre Outsourcing Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global Contact and Call Centre Outsourcing Market Size by Region (2020-2025) & (US$ Million)
 Table 7. Global Contact and Call Centre Outsourcing Market Share by Region (2020-2025)
 Table 8. Global Contact and Call Centre Outsourcing Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 9. Global Contact and Call Centre Outsourcing Market Share by Region (2026-2031)
 Table 10. Contact and Call Centre Outsourcing Market Trends
 Table 11. Contact and Call Centre Outsourcing Market Drivers
 Table 12. Contact and Call Centre Outsourcing Market Challenges
 Table 13. Contact and Call Centre Outsourcing Market Restraints
 Table 14. Global Contact and Call Centre Outsourcing Revenue by Players (2020-2025) & (US$ Million)
 Table 15. Global Contact and Call Centre Outsourcing Market Share by Players (2020-2025)
 Table 16. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact and Call Centre Outsourcing as of 2024)
 Table 17. Ranking of Global Top Contact and Call Centre Outsourcing Companies by Revenue (US$ Million) in 2024
 Table 18. Global 5 Largest Players Market Share by Contact and Call Centre Outsourcing Revenue (CR5 and HHI) & (2020-2025)
 Table 19. Global Key Players of Contact and Call Centre Outsourcing, Headquarters and Area Served
 Table 20. Global Key Players of Contact and Call Centre Outsourcing, Product and Application
 Table 21. Global Key Players of Contact and Call Centre Outsourcing, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global Contact and Call Centre Outsourcing Market Size by Type (2020-2025) & (US$ Million)
 Table 24. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2020-2025)
 Table 25. Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 26. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2026-2031)
 Table 27. Global Contact and Call Centre Outsourcing Market Size by Application (2020-2025) & (US$ Million)
 Table 28. Global Contact and Call Centre Outsourcing Revenue Market Share by Application (2020-2025)
 Table 29. Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 30. Global Contact and Call Centre Outsourcing Revenue Market Share by Application (2026-2031)
 Table 31. North America Contact and Call Centre Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 32. North America Contact and Call Centre Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 33. North America Contact and Call Centre Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 34. Europe Contact and Call Centre Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. Europe Contact and Call Centre Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 36. Europe Contact and Call Centre Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Asia-Pacific Contact and Call Centre Outsourcing Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2020-2025) & (US$ Million)
 Table 39. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2026-2031) & (US$ Million)
 Table 40. Latin America Contact and Call Centre Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Latin America Contact and Call Centre Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 42. Latin America Contact and Call Centre Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 43. Middle East & Africa Contact and Call Centre Outsourcing Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2026-2031) & (US$ Million)
 Table 46. Teleperformance Company Details
 Table 47. Teleperformance Business Overview
 Table 48. Teleperformance Contact and Call Centre Outsourcing Product
 Table 49. Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 50. Teleperformance Recent Development
 Table 51. Synnex Company Details
 Table 52. Synnex Business Overview
 Table 53. Synnex Contact and Call Centre Outsourcing Product
 Table 54. Synnex Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 55. Synnex Recent Development
 Table 56. Alorica Company Details
 Table 57. Alorica Business Overview
 Table 58. Alorica Contact and Call Centre Outsourcing Product
 Table 59. Alorica Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 60. Alorica Recent Development
 Table 61. Atento Company Details
 Table 62. Atento Business Overview
 Table 63. Atento Contact and Call Centre Outsourcing Product
 Table 64. Atento Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 65. Atento Recent Development
 Table 66. Acticall Sitel Group Company Details
 Table 67. Acticall Sitel Group Business Overview
 Table 68. Acticall Sitel Group Contact and Call Centre Outsourcing Product
 Table 69. Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 70. Acticall Sitel Group Recent Development
 Table 71. Arvato Company Details
 Table 72. Arvato Business Overview
 Table 73. Arvato Contact and Call Centre Outsourcing Product
 Table 74. Arvato Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 75. Arvato Recent Development
 Table 76. Sykes Company Details
 Table 77. Sykes Business Overview
 Table 78. Sykes Contact and Call Centre Outsourcing Product
 Table 79. Sykes Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 80. Sykes Recent Development
 Table 81. TTEC Company Details
 Table 82. TTEC Business Overview
 Table 83. TTEC Contact and Call Centre Outsourcing Product
 Table 84. TTEC Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 85. TTEC Recent Development
 Table 86. SERCO GROUP Company Details
 Table 87. SERCO GROUP Business Overview
 Table 88. SERCO GROUP Contact and Call Centre Outsourcing Product
 Table 89. SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 90. SERCO GROUP Recent Development
 Table 91. Xerox Corporation Company Details
 Table 92. Xerox Corporation Business Overview
 Table 93. Xerox Corporation Contact and Call Centre Outsourcing Product
 Table 94. Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 95. Xerox Corporation Recent Development
 Table 96. CGS Inc Company Details
 Table 97. CGS Inc Business Overview
 Table 98. CGS Inc Contact and Call Centre Outsourcing Product
 Table 99. CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 100. CGS Inc Recent Development
 Table 101. Webhelp Company Details
 Table 102. Webhelp Business Overview
 Table 103. Webhelp Contact and Call Centre Outsourcing Product
 Table 104. Webhelp Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 105. Webhelp Recent Development
 Table 106. StarTek Company Details
 Table 107. StarTek Business Overview
 Table 108. StarTek Contact and Call Centre Outsourcing Product
 Table 109. StarTek Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 110. StarTek Recent Development
 Table 111. Grupo Konecta Company Details
 Table 112. Grupo Konecta Business Overview
 Table 113. Grupo Konecta Contact and Call Centre Outsourcing Product
 Table 114. Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 115. Grupo Konecta Recent Development
 Table 116. Carlyle Group (Comdata) Company Details
 Table 117. Carlyle Group (Comdata) Business Overview
 Table 118. Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product
 Table 119. Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 120. Carlyle Group (Comdata) Recent Development
 Table 121. Capita Company Details
 Table 122. Capita Business Overview
 Table 123. Capita Contact and Call Centre Outsourcing Product
 Table 124. Capita Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 125. Capita Recent Development
 Table 126. Hinduja Global Solutions (HGS) Company Details
 Table 127. Hinduja Global Solutions (HGS) Business Overview
 Table 128. Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product
 Table 129. Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 130. Hinduja Global Solutions (HGS) Recent Development
 Table 131. Transcosmos Company Details
 Table 132. Transcosmos Business Overview
 Table 133. Transcosmos Contact and Call Centre Outsourcing Product
 Table 134. Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 135. Transcosmos Recent Development
 Table 136. Five9 Company Details
 Table 137. Five9 Business Overview
 Table 138. Five9 Contact and Call Centre Outsourcing Product
 Table 139. Five9 Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 140. Five9 Recent Development
 Table 141. Transcom Company Details
 Table 142. Transcom Business Overview
 Table 143. Transcom Contact and Call Centre Outsourcing Product
 Table 144. Transcom Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 145. Transcom Recent Development
 Table 146. HKT Teleservices Company Details
 Table 147. HKT Teleservices Business Overview
 Table 148. HKT Teleservices Contact and Call Centre Outsourcing Product
 Table 149. HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 150. HKT Teleservices Recent Development
 Table 151. Telekom Malaysia (VADS) Company Details
 Table 152. Telekom Malaysia (VADS) Business Overview
 Table 153. Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product
 Table 154. Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 155. Telekom Malaysia (VADS) Recent Development
 Table 156. Invensis Technologies Company Details
 Table 157. Invensis Technologies Business Overview
 Table 158. Invensis Technologies Contact and Call Centre Outsourcing Product
 Table 159. Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2020-2025) & (US$ Million)
 Table 160. Invensis Technologies Recent Development
 Table 161. Research Programs/Design for This Report
 Table 162. Key Data Information from Secondary Sources
 Table 163. Key Data Information from Primary Sources
 Table 164. Authors List of This Report


List of Figures
 Figure 1. Contact and Call Centre Outsourcing Picture
 Figure 2. Global Contact and Call Centre Outsourcing Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Contact and Call Centre Outsourcing Market Share by Type: 2024 VS 2031
 Figure 4. On-Premise Type Features
 Figure 5. Cloud-based Type Features
 Figure 6. Global Contact and Call Centre Outsourcing Market Size by Application (2020-2031) & (US$ Million)
 Figure 7. Global Contact and Call Centre Outsourcing Market Share by Application: 2024 VS 2031
 Figure 8. BFSI Case Studies
 Figure 9. Retail Case Studies
 Figure 10. Government and Public Sector Case Studies
 Figure 11. IT & Telecommunication Case Studies
 Figure 12. Healthcare and Life Sciences Case Studies
 Figure 13. Manufacturing Case Studies
 Figure 14. Others Case Studies
 Figure 15. Contact and Call Centre Outsourcing Report Years Considered
 Figure 16. Global Contact and Call Centre Outsourcing Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 17. Global Contact and Call Centre Outsourcing Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 18. Global Contact and Call Centre Outsourcing Market Share by Region: 2024 VS 2031
 Figure 19. Global Contact and Call Centre Outsourcing Market Share by Players in 2024
 Figure 20. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact and Call Centre Outsourcing as of 2024)
 Figure 21. The Top 10 and 5 Players Market Share by Contact and Call Centre Outsourcing Revenue in 2024
 Figure 22. North America Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 23. North America Contact and Call Centre Outsourcing Market Share by Country (2020-2031)
 Figure 24. United States Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. Canada Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. Europe Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Europe Contact and Call Centre Outsourcing Market Share by Country (2020-2031)
 Figure 28. Germany Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. France Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. U.K. Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. Italy Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Russia Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. Nordic Countries Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Asia-Pacific Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. Asia-Pacific Contact and Call Centre Outsourcing Market Share by Region (2020-2031)
 Figure 36. China Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Japan Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. South Korea Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. Southeast Asia Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. India Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Australia Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Latin America Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Latin America Contact and Call Centre Outsourcing Market Share by Country (2020-2031)
 Figure 44. Mexico Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. Brazil Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Middle East & Africa Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. Middle East & Africa Contact and Call Centre Outsourcing Market Share by Country (2020-2031)
 Figure 48. Turkey Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 49. Saudi Arabia Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 50. UAE Contact and Call Centre Outsourcing Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 51. Teleperformance Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 52. Synnex Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 53. Alorica Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 54. Atento Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 55. Acticall Sitel Group Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 56. Arvato Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 57. Sykes Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 58. TTEC Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 59. SERCO GROUP Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 60. Xerox Corporation Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 61. CGS Inc Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 62. Webhelp Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 63. StarTek Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 64. Grupo Konecta Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 65. Carlyle Group (Comdata) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 66. Capita Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 67. Hinduja Global Solutions (HGS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 68. Transcosmos Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 69. Five9 Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 70. Transcom Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 71. HKT Teleservices Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 72. Telekom Malaysia (VADS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 73. Invensis Technologies Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2020-2025)
 Figure 74. Bottom-up and Top-down Approaches for This Report
 Figure 75. Data Triangulation
 Figure 76. Key Executives Interviewed
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