Global Business Chat Tool Market Research Report 2023

The global Business Chat Tool market was valued at US$ million in 2022 and is anticipated to reach US$ million by 2029, witnessing a CAGR of % during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

North American market for Business Chat Tool is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

Asia-Pacific market for Business Chat Tool is estimated to increase from $ million in 2023 to reach $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The global market for Business Chat Tool in Customer Support is estimated to increase from $ million in 2023 to $ million by 2029, at a CAGR of % during the forecast period of 2023 through 2029.

The key global companies of Business Chat Tool include Drift, Freshchat, HubSpot, Zendesk, Intercom, NTT business Solutions corporation, Salesforce, Inc.(Slack Japan), Chatwork Co., Ltd. and Microsoft Japan Co., Ltd., etc. In 2022, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Business Chat Tool, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Business Chat Tool.

The Business Chat Tool market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Business Chat Tool market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Business Chat Tool companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Business Chat Tool Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Instant Messaging Platform

1.2.3 Social Media Messaging Platform

1.2.4 Email Communication Platform

1.3 Market by Application

1.3.1 Global Business Chat Tool Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Customer Support

1.3.3 Sales and Marketing

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Business Chat Tool Market Perspective (2018-2029)

2.2 Business Chat Tool Growth Trends by Region

2.2.1 Global Business Chat Tool Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Business Chat Tool Historic Market Size by Region (2018-2023)

2.2.3 Business Chat Tool Forecasted Market Size by Region (2024-2029)

2.3 Business Chat Tool Market Dynamics

2.3.1 Business Chat Tool Industry Trends

2.3.2 Business Chat Tool Market Drivers

2.3.3 Business Chat Tool Market Challenges

2.3.4 Business Chat Tool Market Restraints

3.1 Global Top Business Chat Tool Players by Revenue

3.1.1 Global Top Business Chat Tool Players by Revenue (2018-2023)

3.1.2 Global Business Chat Tool Revenue Market Share by Players (2018-2023)

3.2 Global Business Chat Tool Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Business Chat Tool Revenue

3.4 Global Business Chat Tool Market Concentration Ratio

3.4.1 Global Business Chat Tool Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Business Chat Tool Revenue in 2022

3.5 Business Chat Tool Key Players Head office and Area Served

3.6 Key Players Business Chat Tool Product Solution and Service

3.7 Date of Enter into Business Chat Tool Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Business Chat Tool Historic Market Size by Type (2018-2023)

4.2 Global Business Chat Tool Forecasted Market Size by Type (2024-2029)

5.1 Global Business Chat Tool Historic Market Size by Application (2018-2023)

5.2 Global Business Chat Tool Forecasted Market Size by Application (2024-2029)

6.1 North America Business Chat Tool Market Size (2018-2029)

6.2 North America Business Chat Tool Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Business Chat Tool Market Size by Country (2018-2023)

6.4 North America Business Chat Tool Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7.1 Europe Business Chat Tool Market Size (2018-2029)

7.2 Europe Business Chat Tool Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Business Chat Tool Market Size by Country (2018-2023)

7.4 Europe Business Chat Tool Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Business Chat Tool Market Size (2018-2029)

8.2 Asia-Pacific Business Chat Tool Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Business Chat Tool Market Size by Region (2018-2023)

8.4 Asia-Pacific Business Chat Tool Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Business Chat Tool Market Size (2018-2029)

9.2 Latin America Business Chat Tool Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Business Chat Tool Market Size by Country (2018-2023)

9.4 Latin America Business Chat Tool Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Business Chat Tool Market Size (2018-2029)

10.2 Middle East & Africa Business Chat Tool Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Business Chat Tool Market Size by Country (2018-2023)

10.4 Middle East & Africa Business Chat Tool Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Drift

11.1.1 Drift Company Detail

11.1.2 Drift Business Overview

11.1.3 Drift Business Chat Tool Introduction

11.1.4 Drift Revenue in Business Chat Tool Business (2018-2023)

11.1.5 Drift Recent Development

11.2 Freshchat

11.2.1 Freshchat Company Detail

11.2.2 Freshchat Business Overview

11.2.3 Freshchat Business Chat Tool Introduction

11.2.4 Freshchat Revenue in Business Chat Tool Business (2018-2023)

11.2.5 Freshchat Recent Development

11.3 HubSpot

11.3.1 HubSpot Company Detail

11.3.2 HubSpot Business Overview

11.3.3 HubSpot Business Chat Tool Introduction

11.3.4 HubSpot Revenue in Business Chat Tool Business (2018-2023)

11.3.5 HubSpot Recent Development

11.4 Zendesk

11.4.1 Zendesk Company Detail

11.4.2 Zendesk Business Overview

11.4.3 Zendesk Business Chat Tool Introduction

11.4.4 Zendesk Revenue in Business Chat Tool Business (2018-2023)

11.4.5 Zendesk Recent Development

11.5 Intercom

11.5.1 Intercom Company Detail

11.5.2 Intercom Business Overview

11.5.3 Intercom Business Chat Tool Introduction

11.5.4 Intercom Revenue in Business Chat Tool Business (2018-2023)

11.5.5 Intercom Recent Development

11.6 NTT business Solutions corporation

11.6.1 NTT business Solutions corporation Company Detail

11.6.2 NTT business Solutions corporation Business Overview

11.6.3 NTT business Solutions corporation Business Chat Tool Introduction

11.6.4 NTT business Solutions corporation Revenue in Business Chat Tool Business (2018-2023)

11.6.5 NTT business Solutions corporation Recent Development

11.7 Salesforce, Inc.(Slack Japan)

11.7.1 Salesforce, Inc.(Slack Japan) Company Detail

11.7.2 Salesforce, Inc.(Slack Japan) Business Overview

11.7.3 Salesforce, Inc.(Slack Japan) Business Chat Tool Introduction

11.7.4 Salesforce, Inc.(Slack Japan) Revenue in Business Chat Tool Business (2018-2023)

11.7.5 Salesforce, Inc.(Slack Japan) Recent Development

11.8 Chatwork Co., Ltd.

11.8.1 Chatwork Co., Ltd. Company Detail

11.8.2 Chatwork Co., Ltd. Business Overview

11.8.3 Chatwork Co., Ltd. Business Chat Tool Introduction

11.8.4 Chatwork Co., Ltd. Revenue in Business Chat Tool Business (2018-2023)

11.8.5 Chatwork Co., Ltd. Recent Development

11.9 Microsoft Japan Co., Ltd.

11.9.1 Microsoft Japan Co., Ltd. Company Detail

11.9.2 Microsoft Japan Co., Ltd. Business Overview

11.9.3 Microsoft Japan Co., Ltd. Business Chat Tool Introduction

11.9.4 Microsoft Japan Co., Ltd. Revenue in Business Chat Tool Business (2018-2023)

11.9.5 Microsoft Japan Co., Ltd. Recent Development

11.10 WORKS MOBILE Japan Corp.

11.10.1 WORKS MOBILE Japan Corp. Company Detail

11.10.2 WORKS MOBILE Japan Corp. Business Overview

11.10.3 WORKS MOBILE Japan Corp. Business Chat Tool Introduction

11.10.4 WORKS MOBILE Japan Corp. Revenue in Business Chat Tool Business (2018-2023)

11.10.5 WORKS MOBILE Japan Corp. Recent Development

11.11 Salesforce

11.11.1 Salesforce Company Detail

11.11.2 Salesforce Business Overview

11.11.3 Salesforce Business Chat Tool Introduction

11.11.4 Salesforce Revenue in Business Chat Tool Business (2018-2023)

11.11.5 Salesforce Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Business Chat Tool Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

    Table 2. Key Players of Instant Messaging Platform

    Table 3. Key Players of Social Media Messaging Platform

    Table 4. Key Players of Email Communication Platform

    Table 5. Global Business Chat Tool Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

    Table 6. Global Business Chat Tool Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 7. Global Business Chat Tool Market Size by Region (2018-2023) & (US$ Million)

    Table 8. Global Business Chat Tool Market Share by Region (2018-2023)

    Table 9. Global Business Chat Tool Forecasted Market Size by Region (2024-2029) & (US$ Million)

    Table 10. Global Business Chat Tool Market Share by Region (2024-2029)

    Table 11. Business Chat Tool Market Trends

    Table 12. Business Chat Tool Market Drivers

    Table 13. Business Chat Tool Market Challenges

    Table 14. Business Chat Tool Market Restraints

    Table 15. Global Business Chat Tool Revenue by Players (2018-2023) & (US$ Million)

    Table 16. Global Business Chat Tool Market Share by Players (2018-2023)

    Table 17. Global Top Business Chat Tool Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Business Chat Tool as of 2022)

    Table 18. Ranking of Global Top Business Chat Tool Companies by Revenue (US$ Million) in 2022

    Table 19. Global 5 Largest Players Market Share by Business Chat Tool Revenue (CR5 and HHI) & (2018-2023)

    Table 20. Key Players Headquarters and Area Served

    Table 21. Key Players Business Chat Tool Product Solution and Service

    Table 22. Date of Enter into Business Chat Tool Market

    Table 23. Mergers & Acquisitions, Expansion Plans

    Table 24. Global Business Chat Tool Market Size by Type (2018-2023) & (US$ Million)

    Table 25. Global Business Chat Tool Revenue Market Share by Type (2018-2023)

    Table 26. Global Business Chat Tool Forecasted Market Size by Type (2024-2029) & (US$ Million)

    Table 27. Global Business Chat Tool Revenue Market Share by Type (2024-2029)

    Table 28. Global Business Chat Tool Market Size by Application (2018-2023) & (US$ Million)

    Table 29. Global Business Chat Tool Revenue Market Share by Application (2018-2023)

    Table 30. Global Business Chat Tool Forecasted Market Size by Application (2024-2029) & (US$ Million)

    Table 31. Global Business Chat Tool Revenue Market Share by Application (2024-2029)

    Table 32. North America Business Chat Tool Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 33. North America Business Chat Tool Market Size by Country (2018-2023) & (US$ Million)

    Table 34. North America Business Chat Tool Market Size by Country (2024-2029) & (US$ Million)

    Table 35. Europe Business Chat Tool Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 36. Europe Business Chat Tool Market Size by Country (2018-2023) & (US$ Million)

    Table 37. Europe Business Chat Tool Market Size by Country (2024-2029) & (US$ Million)

    Table 38. Asia-Pacific Business Chat Tool Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

    Table 39. Asia-Pacific Business Chat Tool Market Size by Region (2018-2023) & (US$ Million)

    Table 40. Asia-Pacific Business Chat Tool Market Size by Region (2024-2029) & (US$ Million)

    Table 41. Latin America Business Chat Tool Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 42. Latin America Business Chat Tool Market Size by Country (2018-2023) & (US$ Million)

    Table 43. Latin America Business Chat Tool Market Size by Country (2024-2029) & (US$ Million)

    Table 44. Middle East & Africa Business Chat Tool Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

    Table 45. Middle East & Africa Business Chat Tool Market Size by Country (2018-2023) & (US$ Million)

    Table 46. Middle East & Africa Business Chat Tool Market Size by Country (2024-2029) & (US$ Million)

    Table 47. Drift Company Detail

    Table 48. Drift Business Overview

    Table 49. Drift Business Chat Tool Product

    Table 50. Drift Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 51. Drift Recent Development

    Table 52. Freshchat Company Detail

    Table 53. Freshchat Business Overview

    Table 54. Freshchat Business Chat Tool Product

    Table 55. Freshchat Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 56. Freshchat Recent Development

    Table 57. HubSpot Company Detail

    Table 58. HubSpot Business Overview

    Table 59. HubSpot Business Chat Tool Product

    Table 60. HubSpot Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 61. HubSpot Recent Development

    Table 62. Zendesk Company Detail

    Table 63. Zendesk Business Overview

    Table 64. Zendesk Business Chat Tool Product

    Table 65. Zendesk Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 66. Zendesk Recent Development

    Table 67. Intercom Company Detail

    Table 68. Intercom Business Overview

    Table 69. Intercom Business Chat Tool Product

    Table 70. Intercom Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 71. Intercom Recent Development

    Table 72. NTT business Solutions corporation Company Detail

    Table 73. NTT business Solutions corporation Business Overview

    Table 74. NTT business Solutions corporation Business Chat Tool Product

    Table 75. NTT business Solutions corporation Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 76. NTT business Solutions corporation Recent Development

    Table 77. Salesforce, Inc.(Slack Japan) Company Detail

    Table 78. Salesforce, Inc.(Slack Japan) Business Overview

    Table 79. Salesforce, Inc.(Slack Japan) Business Chat Tool Product

    Table 80. Salesforce, Inc.(Slack Japan) Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 81. Salesforce, Inc.(Slack Japan) Recent Development

    Table 82. Chatwork Co., Ltd. Company Detail

    Table 83. Chatwork Co., Ltd. Business Overview

    Table 84. Chatwork Co., Ltd. Business Chat Tool Product

    Table 85. Chatwork Co., Ltd. Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 86. Chatwork Co., Ltd. Recent Development

    Table 87. Microsoft Japan Co., Ltd. Company Detail

    Table 88. Microsoft Japan Co., Ltd. Business Overview

    Table 89. Microsoft Japan Co., Ltd. Business Chat Tool Product

    Table 90. Microsoft Japan Co., Ltd. Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 91. Microsoft Japan Co., Ltd. Recent Development

    Table 92. WORKS MOBILE Japan Corp. Company Detail

    Table 93. WORKS MOBILE Japan Corp. Business Overview

    Table 94. WORKS MOBILE Japan Corp. Business Chat Tool Product

    Table 95. WORKS MOBILE Japan Corp. Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 96. WORKS MOBILE Japan Corp. Recent Development

    Table 97. Salesforce Company Detail

    Table 98. Salesforce Business Overview

    Table 99. Salesforce Business Chat Tool Product

    Table 100. Salesforce Revenue in Business Chat Tool Business (2018-2023) & (US$ Million)

    Table 101. Salesforce Recent Development

    Table 102. Research Programs/Design for This Report

    Table 103. Key Data Information from Secondary Sources

    Table 104. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Business Chat Tool Market Size Comparison by Type (2023-2029) & (US$ Million)

    Figure 2. Global Business Chat Tool Market Share by Type: 2022 VS 2029

    Figure 3. Instant Messaging Platform Features

    Figure 4. Social Media Messaging Platform Features

    Figure 5. Email Communication Platform Features

    Figure 6. Global Business Chat Tool Market Size Comparison by Application (2023-2029) & (US$ Million)

    Figure 7. Global Business Chat Tool Market Share by Application: 2022 VS 2029

    Figure 8. Customer Support Case Studies

    Figure 9. Sales and Marketing Case Studies

    Figure 10. Business Chat Tool Report Years Considered

    Figure 11. Global Business Chat Tool Market Size (US$ Million), Year-over-Year: 2018-2029

    Figure 12. Global Business Chat Tool Market Size, (US$ Million), 2018 VS 2022 VS 2029

    Figure 13. Global Business Chat Tool Market Share by Region: 2022 VS 2029

    Figure 14. Global Business Chat Tool Market Share by Players in 2022

    Figure 15. Global Top Business Chat Tool Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Business Chat Tool as of 2022)

    Figure 16. The Top 10 and 5 Players Market Share by Business Chat Tool Revenue in 2022

    Figure 17. North America Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 18. North America Business Chat Tool Market Share by Country (2018-2029)

    Figure 19. United States Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 20. Canada Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 21. Europe Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 22. Europe Business Chat Tool Market Share by Country (2018-2029)

    Figure 23. Germany Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 24. France Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 25. U.K. Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 26. Italy Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 27. Russia Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 28. Nordic Countries Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 29. Asia-Pacific Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 30. Asia-Pacific Business Chat Tool Market Share by Region (2018-2029)

    Figure 31. China Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 32. Japan Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 33. South Korea Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 34. Southeast Asia Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 35. India Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 36. Australia Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 37. Latin America Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 38. Latin America Business Chat Tool Market Share by Country (2018-2029)

    Figure 39. Mexico Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 40. Brazil Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 41. Middle East & Africa Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 42. Middle East & Africa Business Chat Tool Market Share by Country (2018-2029)

    Figure 43. Turkey Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 44. Saudi Arabia Business Chat Tool Market Size YoY Growth (2018-2029) & (US$ Million)

    Figure 45. Drift Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 46. Freshchat Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 47. HubSpot Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 48. Zendesk Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 49. Intercom Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 50. NTT business Solutions corporation Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 51. Salesforce, Inc.(Slack Japan) Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 52. Chatwork Co., Ltd. Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 53. Microsoft Japan Co., Ltd. Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 54. WORKS MOBILE Japan Corp. Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 55. Salesforce Revenue Growth Rate in Business Chat Tool Business (2018-2023)

    Figure 56. Bottom-up and Top-down Approaches for This Report

    Figure 57. Data Triangulation

    Figure 58. Key Executives Interviewed