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Global Online Complaint Management Software Market Research Report 2025

Published Date: February 2025

Report Code: QYRE-Auto-30I15174

Global Online Complaint Management Software Market Research Report 2023

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Global Online Complaint Management Software Market Research Report 2025

Code: QYRE-Auto-30I15174

Report

February 2025

Pages:94

QYResearch

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DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Zendesk

Zoho Desk

Freshdesk

ProProfs

HappyFox

LiveAgent

Jira

Front

Gorgias

Instabug

Preferred Patron Loyalty

i-Sight

NABD System

Marker.io

Katabat

eCasework

Complaints Pro

Intelex

Quantivate

RingCentral Engage

Online Complaint Management Software Market Size

The global market for Online Complaint Management Software was valued at US$ 2451 million in the year 2024 and is projected to reach a revised size of US$ 4976 million by 2031, growing at a CAGR of 10.8% during the forecast period.

Online Complaint Management Software Market

Companies are increasingly recognizing the importance of excellent customer service and the impact of resolving complaints promptly on customer retention and loyalty. Many industries, such as finance, healthcare, and telecommunications, have strict regulations and compliance requirements regarding complaint handling and resolution. Complaint management software often supports multiple channels, including email, social media, phone calls, and web forms, to cater to customer preferences. Advanced complaint management software may offer analytics and reporting features to help businesses identify trends, areas for improvement, and potential product or service issues.

This report aims to provide a comprehensive presentation of the global market for Online Complaint Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Online Complaint Management Software.

The Online Complaint Management Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Online Complaint Management Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Online Complaint Management Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Online Complaint Management Software Market Report

Report Metric	Details
Report Name	Online Complaint Management Software Market
Accounted market size in year	US$ 2451 million
Forecasted market size in 2031	US$ 4976 million
CAGR	10.8%
Base Year	year
Forecasted years	2025 - 2031
Segment by Type	Cloud Based Web Based
Segment by Application	Small & Medium Enterprise Large Enterprise
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Zendesk, Zoho Desk, Freshdesk, ProProfs, HappyFox, LiveAgent, Jira, Front, Gorgias, Instabug, Preferred Patron Loyalty, i-Sight, NABD System, Marker.io, Katabat, eCasework, Complaints Pro, Intelex, Quantivate, RingCentral Engage
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Online Complaint Management Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Online Complaint Management Software Market growing?

Ans: The Online Complaint Management Software Market witnessing a CAGR of 10.8% during the forecast period 2025-2031.

What is the Online Complaint Management Software Market size in 2031?

Ans: The Online Complaint Management Software Market size in 2031 will be US$ 4976 million.

Who are the main players in the Online Complaint Management Software Market report?

Ans: The main players in the Online Complaint Management Software Market are Zendesk, Zoho Desk, Freshdesk, ProProfs, HappyFox, LiveAgent, Jira, Front, Gorgias, Instabug, Preferred Patron Loyalty, i-Sight, NABD System, Marker.io, Katabat, eCasework, Complaints Pro, Intelex, Quantivate, RingCentral Engage

What are the Application segmentation covered in the Online Complaint Management Software Market report?

Ans: The Applications covered in the Online Complaint Management Software Market report are Small & Medium Enterprise, Large Enterprise

What are the Type segmentation covered in the Online Complaint Management Software Market report?

Ans: The Types covered in the Online Complaint Management Software Market report are Cloud Based, Web Based

Recommended Reports

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1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Online Complaint Management Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Cloud Based

1.2.3 Web Based

1.3 Market by Application

1.3.1 Global Online Complaint Management Software Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Small & Medium Enterprise

1.3.3 Large Enterprise

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Online Complaint Management Software Market Perspective (2020-2031)

2.2 Global Online Complaint Management Software Growth Trends by Region

2.2.1 Global Online Complaint Management Software Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Online Complaint Management Software Historic Market Size by Region (2020-2025)

2.2.3 Online Complaint Management Software Forecasted Market Size by Region (2026-2031)

2.3 Online Complaint Management Software Market Dynamics

2.3.1 Online Complaint Management Software Industry Trends

2.3.2 Online Complaint Management Software Market Drivers

2.3.3 Online Complaint Management Software Market Challenges

2.3.4 Online Complaint Management Software Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Online Complaint Management Software Players by Revenue

3.1.1 Global Top Online Complaint Management Software Players by Revenue (2020-2025)

3.1.2 Global Online Complaint Management Software Revenue Market Share by Players (2020-2025)

3.2 Global Online Complaint Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Online Complaint Management Software Revenue

3.4 Global Online Complaint Management Software Market Concentration Ratio

3.4.1 Global Online Complaint Management Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Online Complaint Management Software Revenue in 2024

3.5 Global Key Players of Online Complaint Management Software Head office and Area Served

3.6 Global Key Players of Online Complaint Management Software, Product and Application

3.7 Global Key Players of Online Complaint Management Software, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Online Complaint Management Software Breakdown Data by Type

4.1 Global Online Complaint Management Software Historic Market Size by Type (2020-2025)

4.2 Global Online Complaint Management Software Forecasted Market Size by Type (2026-2031)

5 Online Complaint Management Software Breakdown Data by Application

5.1 Global Online Complaint Management Software Historic Market Size by Application (2020-2025)

5.2 Global Online Complaint Management Software Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Online Complaint Management Software Market Size (2020-2031)

6.2 North America Online Complaint Management Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Online Complaint Management Software Market Size by Country (2020-2025)

6.4 North America Online Complaint Management Software Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Online Complaint Management Software Market Size (2020-2031)

7.2 Europe Online Complaint Management Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Online Complaint Management Software Market Size by Country (2020-2025)

7.4 Europe Online Complaint Management Software Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Online Complaint Management Software Market Size (2020-2031)

8.2 Asia-Pacific Online Complaint Management Software Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Online Complaint Management Software Market Size by Region (2020-2025)

8.4 Asia-Pacific Online Complaint Management Software Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Online Complaint Management Software Market Size (2020-2031)

9.2 Latin America Online Complaint Management Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Online Complaint Management Software Market Size by Country (2020-2025)

9.4 Latin America Online Complaint Management Software Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Online Complaint Management Software Market Size (2020-2031)

10.2 Middle East & Africa Online Complaint Management Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Online Complaint Management Software Market Size by Country (2020-2025)

10.4 Middle East & Africa Online Complaint Management Software Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Zendesk

11.1.1 Zendesk Company Details

11.1.2 Zendesk Business Overview

11.1.3 Zendesk Online Complaint Management Software Introduction

11.1.4 Zendesk Revenue in Online Complaint Management Software Business (2020-2025)

11.1.5 Zendesk Recent Development

11.2 Zoho Desk

11.2.1 Zoho Desk Company Details

11.2.2 Zoho Desk Business Overview

11.2.3 Zoho Desk Online Complaint Management Software Introduction

11.2.4 Zoho Desk Revenue in Online Complaint Management Software Business (2020-2025)

11.2.5 Zoho Desk Recent Development

11.3 Freshdesk

11.3.1 Freshdesk Company Details

11.3.2 Freshdesk Business Overview

11.3.3 Freshdesk Online Complaint Management Software Introduction

11.3.4 Freshdesk Revenue in Online Complaint Management Software Business (2020-2025)

11.3.5 Freshdesk Recent Development

11.4 ProProfs

11.4.1 ProProfs Company Details

11.4.2 ProProfs Business Overview

11.4.3 ProProfs Online Complaint Management Software Introduction

11.4.4 ProProfs Revenue in Online Complaint Management Software Business (2020-2025)

11.4.5 ProProfs Recent Development

11.5 HappyFox

11.5.1 HappyFox Company Details

11.5.2 HappyFox Business Overview

11.5.3 HappyFox Online Complaint Management Software Introduction

11.5.4 HappyFox Revenue in Online Complaint Management Software Business (2020-2025)

11.5.5 HappyFox Recent Development

11.6 LiveAgent

11.6.1 LiveAgent Company Details

11.6.2 LiveAgent Business Overview

11.6.3 LiveAgent Online Complaint Management Software Introduction

11.6.4 LiveAgent Revenue in Online Complaint Management Software Business (2020-2025)

11.6.5 LiveAgent Recent Development

11.7 Jira

11.7.1 Jira Company Details

11.7.2 Jira Business Overview

11.7.3 Jira Online Complaint Management Software Introduction

11.7.4 Jira Revenue in Online Complaint Management Software Business (2020-2025)

11.7.5 Jira Recent Development

11.8 Front

11.8.1 Front Company Details

11.8.2 Front Business Overview

11.8.3 Front Online Complaint Management Software Introduction

11.8.4 Front Revenue in Online Complaint Management Software Business (2020-2025)

11.8.5 Front Recent Development

11.9 Gorgias

11.9.1 Gorgias Company Details

11.9.2 Gorgias Business Overview

11.9.3 Gorgias Online Complaint Management Software Introduction

11.9.4 Gorgias Revenue in Online Complaint Management Software Business (2020-2025)

11.9.5 Gorgias Recent Development

11.10 Instabug

11.10.1 Instabug Company Details

11.10.2 Instabug Business Overview

11.10.3 Instabug Online Complaint Management Software Introduction

11.10.4 Instabug Revenue in Online Complaint Management Software Business (2020-2025)

11.10.5 Instabug Recent Development

11.11 Preferred Patron Loyalty

11.11.1 Preferred Patron Loyalty Company Details

11.11.2 Preferred Patron Loyalty Business Overview

11.11.3 Preferred Patron Loyalty Online Complaint Management Software Introduction

11.11.4 Preferred Patron Loyalty Revenue in Online Complaint Management Software Business (2020-2025)

11.11.5 Preferred Patron Loyalty Recent Development

11.12 i-Sight

11.12.1 i-Sight Company Details

11.12.2 i-Sight Business Overview

11.12.3 i-Sight Online Complaint Management Software Introduction

11.12.4 i-Sight Revenue in Online Complaint Management Software Business (2020-2025)

11.12.5 i-Sight Recent Development

11.13 NABD System

11.13.1 NABD System Company Details

11.13.2 NABD System Business Overview

11.13.3 NABD System Online Complaint Management Software Introduction

11.13.4 NABD System Revenue in Online Complaint Management Software Business (2020-2025)

11.13.5 NABD System Recent Development

11.14 Marker.io

11.14.1 Marker.io Company Details

11.14.2 Marker.io Business Overview

11.14.3 Marker.io Online Complaint Management Software Introduction

11.14.4 Marker.io Revenue in Online Complaint Management Software Business (2020-2025)

11.14.5 Marker.io Recent Development

11.15 Katabat

11.15.1 Katabat Company Details

11.15.2 Katabat Business Overview

11.15.3 Katabat Online Complaint Management Software Introduction

11.15.4 Katabat Revenue in Online Complaint Management Software Business (2020-2025)

11.15.5 Katabat Recent Development

11.16 eCasework

11.16.1 eCasework Company Details

11.16.2 eCasework Business Overview

11.16.3 eCasework Online Complaint Management Software Introduction

11.16.4 eCasework Revenue in Online Complaint Management Software Business (2020-2025)

11.16.5 eCasework Recent Development

11.17 Complaints Pro

11.17.1 Complaints Pro Company Details

11.17.2 Complaints Pro Business Overview

11.17.3 Complaints Pro Online Complaint Management Software Introduction

11.17.4 Complaints Pro Revenue in Online Complaint Management Software Business (2020-2025)

11.17.5 Complaints Pro Recent Development

11.18 Intelex

11.18.1 Intelex Company Details

11.18.2 Intelex Business Overview

11.18.3 Intelex Online Complaint Management Software Introduction

11.18.4 Intelex Revenue in Online Complaint Management Software Business (2020-2025)

11.18.5 Intelex Recent Development

11.19 Quantivate

11.19.1 Quantivate Company Details

11.19.2 Quantivate Business Overview

11.19.3 Quantivate Online Complaint Management Software Introduction

11.19.4 Quantivate Revenue in Online Complaint Management Software Business (2020-2025)

11.19.5 Quantivate Recent Development

11.20 RingCentral Engage

11.20.1 RingCentral Engage Company Details

11.20.2 RingCentral Engage Business Overview

11.20.3 RingCentral Engage Online Complaint Management Software Introduction

11.20.4 RingCentral Engage Revenue in Online Complaint Management Software Business (2020-2025)

11.20.5 RingCentral Engage Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Zendesk

Zoho Desk

Freshdesk

ProProfs

HappyFox

LiveAgent

Jira

Front

Gorgias

Instabug

Preferred Patron Loyalty

i-Sight

NABD System

Marker.io

Katabat

eCasework

Complaints Pro

Intelex

Quantivate

RingCentral Engage

List of Tables

Table 1. Global Online Complaint Management Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Cloud Based

Table 3. Key Players of Web Based

Table 4. Global Online Complaint Management Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 5. Global Online Complaint Management Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global Online Complaint Management Software Market Size by Region (2020-2025) & (US$ Million)

Table 7. Global Online Complaint Management Software Market Share by Region (2020-2025)

Table 8. Global Online Complaint Management Software Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 9. Global Online Complaint Management Software Market Share by Region (2026-2031)

Table 10. Online Complaint Management Software Market Trends

Table 11. Online Complaint Management Software Market Drivers

Table 12. Online Complaint Management Software Market Challenges

Table 13. Online Complaint Management Software Market Restraints

Table 14. Global Online Complaint Management Software Revenue by Players (2020-2025) & (US$ Million)

Table 15. Global Online Complaint Management Software Market Share by Players (2020-2025)

Table 16. Global Top Online Complaint Management Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Online Complaint Management Software as of 2024)

Table 17. Ranking of Global Top Online Complaint Management Software Companies by Revenue (US$ Million) in 2024

Table 18. Global 5 Largest Players Market Share by Online Complaint Management Software Revenue (CR5 and HHI) & (2020-2025)

Table 19. Global Key Players of Online Complaint Management Software, Headquarters and Area Served

Table 20. Global Key Players of Online Complaint Management Software, Product and Application

Table 21. Global Key Players of Online Complaint Management Software, Date of Enter into This Industry

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Online Complaint Management Software Market Size by Type (2020-2025) & (US$ Million)

Table 24. Global Online Complaint Management Software Revenue Market Share by Type (2020-2025)

Table 25. Global Online Complaint Management Software Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 26. Global Online Complaint Management Software Revenue Market Share by Type (2026-2031)

Table 27. Global Online Complaint Management Software Market Size by Application (2020-2025) & (US$ Million)

Table 28. Global Online Complaint Management Software Revenue Market Share by Application (2020-2025)

Table 29. Global Online Complaint Management Software Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 30. Global Online Complaint Management Software Revenue Market Share by Application (2026-2031)

Table 31. North America Online Complaint Management Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 32. North America Online Complaint Management Software Market Size by Country (2020-2025) & (US$ Million)

Table 33. North America Online Complaint Management Software Market Size by Country (2026-2031) & (US$ Million)

Table 34. Europe Online Complaint Management Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. Europe Online Complaint Management Software Market Size by Country (2020-2025) & (US$ Million)

Table 36. Europe Online Complaint Management Software Market Size by Country (2026-2031) & (US$ Million)

Table 37. Asia-Pacific Online Complaint Management Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 38. Asia-Pacific Online Complaint Management Software Market Size by Region (2020-2025) & (US$ Million)

Table 39. Asia-Pacific Online Complaint Management Software Market Size by Region (2026-2031) & (US$ Million)

Table 40. Latin America Online Complaint Management Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 41. Latin America Online Complaint Management Software Market Size by Country (2020-2025) & (US$ Million)

Table 42. Latin America Online Complaint Management Software Market Size by Country (2026-2031) & (US$ Million)

Table 43. Middle East & Africa Online Complaint Management Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Middle East & Africa Online Complaint Management Software Market Size by Country (2020-2025) & (US$ Million)

Table 45. Middle East & Africa Online Complaint Management Software Market Size by Country (2026-2031) & (US$ Million)

Table 46. Zendesk Company Details

Table 47. Zendesk Business Overview

Table 48. Zendesk Online Complaint Management Software Product

Table 49. Zendesk Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 50. Zendesk Recent Development

Table 51. Zoho Desk Company Details

Table 52. Zoho Desk Business Overview

Table 53. Zoho Desk Online Complaint Management Software Product

Table 54. Zoho Desk Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 55. Zoho Desk Recent Development

Table 56. Freshdesk Company Details

Table 57. Freshdesk Business Overview

Table 58. Freshdesk Online Complaint Management Software Product

Table 59. Freshdesk Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 60. Freshdesk Recent Development

Table 61. ProProfs Company Details

Table 62. ProProfs Business Overview

Table 63. ProProfs Online Complaint Management Software Product

Table 64. ProProfs Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 65. ProProfs Recent Development

Table 66. HappyFox Company Details

Table 67. HappyFox Business Overview

Table 68. HappyFox Online Complaint Management Software Product

Table 69. HappyFox Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 70. HappyFox Recent Development

Table 71. LiveAgent Company Details

Table 72. LiveAgent Business Overview

Table 73. LiveAgent Online Complaint Management Software Product

Table 74. LiveAgent Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 75. LiveAgent Recent Development

Table 76. Jira Company Details

Table 77. Jira Business Overview

Table 78. Jira Online Complaint Management Software Product

Table 79. Jira Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 80. Jira Recent Development

Table 81. Front Company Details

Table 82. Front Business Overview

Table 83. Front Online Complaint Management Software Product

Table 84. Front Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 85. Front Recent Development

Table 86. Gorgias Company Details

Table 87. Gorgias Business Overview

Table 88. Gorgias Online Complaint Management Software Product

Table 89. Gorgias Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 90. Gorgias Recent Development

Table 91. Instabug Company Details

Table 92. Instabug Business Overview

Table 93. Instabug Online Complaint Management Software Product

Table 94. Instabug Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 95. Instabug Recent Development

Table 96. Preferred Patron Loyalty Company Details

Table 97. Preferred Patron Loyalty Business Overview

Table 98. Preferred Patron Loyalty Online Complaint Management Software Product

Table 99. Preferred Patron Loyalty Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 100. Preferred Patron Loyalty Recent Development

Table 101. i-Sight Company Details

Table 102. i-Sight Business Overview

Table 103. i-Sight Online Complaint Management Software Product

Table 104. i-Sight Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 105. i-Sight Recent Development

Table 106. NABD System Company Details

Table 107. NABD System Business Overview

Table 108. NABD System Online Complaint Management Software Product

Table 109. NABD System Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 110. NABD System Recent Development

Table 111. Marker.io Company Details

Table 112. Marker.io Business Overview

Table 113. Marker.io Online Complaint Management Software Product

Table 114. Marker.io Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 115. Marker.io Recent Development

Table 116. Katabat Company Details

Table 117. Katabat Business Overview

Table 118. Katabat Online Complaint Management Software Product

Table 119. Katabat Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 120. Katabat Recent Development

Table 121. eCasework Company Details

Table 122. eCasework Business Overview

Table 123. eCasework Online Complaint Management Software Product

Table 124. eCasework Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 125. eCasework Recent Development

Table 126. Complaints Pro Company Details

Table 127. Complaints Pro Business Overview

Table 128. Complaints Pro Online Complaint Management Software Product

Table 129. Complaints Pro Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 130. Complaints Pro Recent Development

Table 131. Intelex Company Details

Table 132. Intelex Business Overview

Table 133. Intelex Online Complaint Management Software Product

Table 134. Intelex Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 135. Intelex Recent Development

Table 136. Quantivate Company Details

Table 137. Quantivate Business Overview

Table 138. Quantivate Online Complaint Management Software Product

Table 139. Quantivate Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 140. Quantivate Recent Development

Table 141. RingCentral Engage Company Details

Table 142. RingCentral Engage Business Overview

Table 143. RingCentral Engage Online Complaint Management Software Product

Table 144. RingCentral Engage Revenue in Online Complaint Management Software Business (2020-2025) & (US$ Million)

Table 145. RingCentral Engage Recent Development

Table 146. Research Programs/Design for This Report

Table 147. Key Data Information from Secondary Sources

Table 148. Key Data Information from Primary Sources

Table 149. Authors List of This Report

List of Figures

Figure 1. Online Complaint Management Software Picture

Figure 2. Global Online Complaint Management Software Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Online Complaint Management Software Market Share by Type: 2024 VS 2031

Figure 4. Cloud Based Features

Figure 5. Web Based Features

Figure 6. Global Online Complaint Management Software Market Size by Application (2020-2031) & (US$ Million)

Figure 7. Global Online Complaint Management Software Market Share by Application: 2024 VS 2031

Figure 8. Small & Medium Enterprise Case Studies

Figure 9. Large Enterprise Case Studies

Figure 10. Online Complaint Management Software Report Years Considered

Figure 11. Global Online Complaint Management Software Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 12. Global Online Complaint Management Software Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 13. Global Online Complaint Management Software Market Share by Region: 2024 VS 2031

Figure 14. Global Online Complaint Management Software Market Share by Players in 2024

Figure 15. Global Top Online Complaint Management Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Online Complaint Management Software as of 2024)

Figure 16. The Top 10 and 5 Players Market Share by Online Complaint Management Software Revenue in 2024

Figure 17. North America Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 18. North America Online Complaint Management Software Market Share by Country (2020-2031)

Figure 19. United States Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 20. Canada Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. Europe Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. Europe Online Complaint Management Software Market Share by Country (2020-2031)

Figure 23. Germany Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. France Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. U.K. Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. Italy Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. Russia Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. Nordic Countries Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Asia-Pacific Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Asia-Pacific Online Complaint Management Software Market Share by Region (2020-2031)

Figure 31. China Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Japan Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. South Korea Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Southeast Asia Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. India Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Australia Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Latin America Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Latin America Online Complaint Management Software Market Share by Country (2020-2031)

Figure 39. Mexico Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Brazil Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Middle East & Africa Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Middle East & Africa Online Complaint Management Software Market Share by Country (2020-2031)

Figure 43. Turkey Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Saudi Arabia Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. UAE Online Complaint Management Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Zendesk Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 47. Zoho Desk Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 48. Freshdesk Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 49. ProProfs Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 50. HappyFox Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 51. LiveAgent Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 52. Jira Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 53. Front Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 54. Gorgias Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 55. Instabug Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 56. Preferred Patron Loyalty Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 57. i-Sight Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 58. NABD System Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 59. Marker.io Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 60. Katabat Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 61. eCasework Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 62. Complaints Pro Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 63. Intelex Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 64. Quantivate Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 65. RingCentral Engage Revenue Growth Rate in Online Complaint Management Software Business (2020-2025)

Figure 66. Bottom-up and Top-down Approaches for This Report

Figure 67. Data Triangulation

Figure 68. Key Executives Interviewed

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