According to new survey, global Customer Success Platforms market is projected to reach US$ 3277.4 million in 2029, increasing from US$ 1023.3 million in 2022, with the CAGR of 17.8% during the period of 2023 to 2029.

Customer Success Platforms Market

The Customer Success Platform is the official name of the Salesforce portfolio of products.

This cloud-only platform for CRM and other capabilities includes the following clouds to enable sales, service, marketing, collaboration and communities, analytics and business intelligence, and application development both within Salesforce and for third-party applications that work with the Customer Success Platform.

Key companies engaged in the Customer Success Platforms industry include Gainsight, Salesforce, Natero, Totango, Amity, Strikedeck, ChurnZero, Bolstra and Planhat, etc. Among those companies, the top 3 players guaranteed % supply worldwide in 2022.

When refers to consumption region, % value of Customer Success Platforms were sold to North America, Europe and Asia Pacific in 2022. Moreover, China, plays a key role in the whole Customer Success Platforms market and estimated to attract more attentions from industry insiders and investors.

Report Scope

This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Customer Success Platforms market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

Scope of Customer Success Platforms Market Report

Report Metric	Details
Report Name	Customer Success Platforms Market
Accounted market size in 2022	US$ 1023.3 million
Forecasted market size in 2029	US$ 3277.4 million
CAGR	17.8%
Base Year	2022
Forecasted years	2023 - 2029
Segment by Type	Solutions Services
Segment by Application	Sales and Marketing Management CEM Risk and Compliance Management
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Gainsight, Salesforce, Natero, Totango, Amity, Strikedeck, ChurnZero, Bolstra, Planhat
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

FAQ for this report

How fast is Customer Success Platforms Market growing?

Ans: The Customer Success Platforms Market witnessing a CAGR of 17.8% during the forecast period 2023-2029.

What is the Customer Success Platforms Market size in 2029?

Ans: The Customer Success Platforms Market size in 2029 will be US$ 3277.4 million.

Who are the main players in the Customer Success Platforms Market report?

Ans: The main players in the Customer Success Platforms Market are Gainsight, Salesforce, Natero, Totango, Amity, Strikedeck, ChurnZero, Bolstra, Planhat

What are the Application segmentation covered in the Customer Success Platforms Market report?

Ans: The Applications covered in the Customer Success Platforms Market report are Sales and Marketing Management, CEM, Risk and Compliance Management

What are the Type segmentation covered in the Customer Success Platforms Market report?

Ans: The Types covered in the Customer Success Platforms Market report are Solutions, Services

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Customer Success Platforms Market Size Growth Rate by Type: 2018 VS 2022 VS 2029

1.2.2 Solutions

1.2.3 Services

1.3 Market by Application

1.3.1 Global Customer Success Platforms Market Growth by Application: 2018 VS 2022 VS 2029

1.3.2 Sales and Marketing Management

1.3.3 CEM

1.3.4 Risk and Compliance Management

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2 Global Growth Trends

2.1 Global Customer Success Platforms Market Perspective (2018-2029)

2.2 Customer Success Platforms Growth Trends by Region

2.2.1 Global Customer Success Platforms Market Size by Region: 2018 VS 2022 VS 2029

2.2.2 Customer Success Platforms Historic Market Size by Region (2018-2023)

2.2.3 Customer Success Platforms Forecasted Market Size by Region (2024-2029)

2.3 Customer Success Platforms Market Dynamics

2.3.1 Customer Success Platforms Industry Trends

2.3.2 Customer Success Platforms Market Drivers

2.3.3 Customer Success Platforms Market Challenges

2.3.4 Customer Success Platforms Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Customer Success Platforms Players by Revenue

3.1.1 Global Top Customer Success Platforms Players by Revenue (2018-2023)

3.1.2 Global Customer Success Platforms Revenue Market Share by Players (2018-2023)

3.2 Global Customer Success Platforms Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Customer Success Platforms Revenue

3.4 Global Customer Success Platforms Market Concentration Ratio

3.4.1 Global Customer Success Platforms Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Customer Success Platforms Revenue in 2022

3.5 Customer Success Platforms Key Players Head office and Area Served

3.6 Key Players Customer Success Platforms Product Solution and Service

3.7 Date of Enter into Customer Success Platforms Market

3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Success Platforms Breakdown Data by Type

4.1 Global Customer Success Platforms Historic Market Size by Type (2018-2023)

4.2 Global Customer Success Platforms Forecasted Market Size by Type (2024-2029)

5 Customer Success Platforms Breakdown Data by Application

5.1 Global Customer Success Platforms Historic Market Size by Application (2018-2023)

5.2 Global Customer Success Platforms Forecasted Market Size by Application (2024-2029)

6 North America

6.1 North America Customer Success Platforms Market Size (2018-2029)

6.2 North America Customer Success Platforms Market Growth Rate by Country: 2018 VS 2022 VS 2029

6.3 North America Customer Success Platforms Market Size by Country (2018-2023)

6.4 North America Customer Success Platforms Market Size by Country (2024-2029)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Customer Success Platforms Market Size (2018-2029)

7.2 Europe Customer Success Platforms Market Growth Rate by Country: 2018 VS 2022 VS 2029

7.3 Europe Customer Success Platforms Market Size by Country (2018-2023)

7.4 Europe Customer Success Platforms Market Size by Country (2024-2029)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Customer Success Platforms Market Size (2018-2029)

8.2 Asia-Pacific Customer Success Platforms Market Growth Rate by Region: 2018 VS 2022 VS 2029

8.3 Asia-Pacific Customer Success Platforms Market Size by Region (2018-2023)

8.4 Asia-Pacific Customer Success Platforms Market Size by Region (2024-2029)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Customer Success Platforms Market Size (2018-2029)

9.2 Latin America Customer Success Platforms Market Growth Rate by Country: 2018 VS 2022 VS 2029

9.3 Latin America Customer Success Platforms Market Size by Country (2018-2023)

9.4 Latin America Customer Success Platforms Market Size by Country (2024-2029)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Customer Success Platforms Market Size (2018-2029)

10.2 Middle East & Africa Customer Success Platforms Market Growth Rate by Country: 2018 VS 2022 VS 2029

10.3 Middle East & Africa Customer Success Platforms Market Size by Country (2018-2023)

10.4 Middle East & Africa Customer Success Platforms Market Size by Country (2024-2029)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Gainsight

11.1.1 Gainsight Company Detail

11.1.2 Gainsight Business Overview

11.1.3 Gainsight Customer Success Platforms Introduction

11.1.4 Gainsight Revenue in Customer Success Platforms Business (2018-2023)

11.1.5 Gainsight Recent Development

11.2 Salesforce

11.2.1 Salesforce Company Detail

11.2.2 Salesforce Business Overview

11.2.3 Salesforce Customer Success Platforms Introduction

11.2.4 Salesforce Revenue in Customer Success Platforms Business (2018-2023)

11.2.5 Salesforce Recent Development

11.3 Natero

11.3.1 Natero Company Detail

11.3.2 Natero Business Overview

11.3.3 Natero Customer Success Platforms Introduction

11.3.4 Natero Revenue in Customer Success Platforms Business (2018-2023)

11.3.5 Natero Recent Development

11.4 Totango

11.4.1 Totango Company Detail

11.4.2 Totango Business Overview

11.4.3 Totango Customer Success Platforms Introduction

11.4.4 Totango Revenue in Customer Success Platforms Business (2018-2023)

11.4.5 Totango Recent Development

11.5 Amity

11.5.1 Amity Company Detail

11.5.2 Amity Business Overview

11.5.3 Amity Customer Success Platforms Introduction

11.5.4 Amity Revenue in Customer Success Platforms Business (2018-2023)

11.5.5 Amity Recent Development

11.6 Strikedeck

11.6.1 Strikedeck Company Detail

11.6.2 Strikedeck Business Overview

11.6.3 Strikedeck Customer Success Platforms Introduction

11.6.4 Strikedeck Revenue in Customer Success Platforms Business (2018-2023)

11.6.5 Strikedeck Recent Development

11.7 ChurnZero

11.7.1 ChurnZero Company Detail

11.7.2 ChurnZero Business Overview

11.7.3 ChurnZero Customer Success Platforms Introduction

11.7.4 ChurnZero Revenue in Customer Success Platforms Business (2018-2023)

11.7.5 ChurnZero Recent Development

11.8 Bolstra

11.8.1 Bolstra Company Detail

11.8.2 Bolstra Business Overview

11.8.3 Bolstra Customer Success Platforms Introduction

11.8.4 Bolstra Revenue in Customer Success Platforms Business (2018-2023)

11.8.5 Bolstra Recent Development

11.9 Planhat

11.9.1 Planhat Company Detail

11.9.2 Planhat Business Overview

11.9.3 Planhat Customer Success Platforms Introduction

11.9.4 Planhat Revenue in Customer Success Platforms Business (2018-2023)

11.9.5 Planhat Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

List of Tables

Table 1. Global Customer Success Platforms Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029

Table 2. Key Players of Solutions

Table 3. Key Players of Services

Table 4. Global Customer Success Platforms Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029

Table 5. Global Customer Success Platforms Market Size by Region (US$ Million): 2018 VS 2022 VS 2029

Table 6. Global Customer Success Platforms Market Size by Region (2018-2023) & (US$ Million)

Table 7. Global Customer Success Platforms Market Share by Region (2018-2023)

Table 8. Global Customer Success Platforms Forecasted Market Size by Region (2024-2029) & (US$ Million)

Table 9. Global Customer Success Platforms Market Share by Region (2024-2029)

Table 10. Customer Success Platforms Market Trends

Table 11. Customer Success Platforms Market Drivers

Table 12. Customer Success Platforms Market Challenges

Table 13. Customer Success Platforms Market Restraints

Table 14. Global Customer Success Platforms Revenue by Players (2018-2023) & (US$ Million)

Table 15. Global Customer Success Platforms Market Share by Players (2018-2023)

Table 16. Global Top Customer Success Platforms Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Success Platforms as of 2022)

Table 17. Ranking of Global Top Customer Success Platforms Companies by Revenue (US$ Million) in 2022

Table 18. Global 5 Largest Players Market Share by Customer Success Platforms Revenue (CR5 and HHI) & (2018-2023)

Table 19. Key Players Headquarters and Area Served

Table 20. Key Players Customer Success Platforms Product Solution and Service

Table 21. Date of Enter into Customer Success Platforms Market

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Customer Success Platforms Market Size by Type (2018-2023) & (US$ Million)

Table 24. Global Customer Success Platforms Revenue Market Share by Type (2018-2023)

Table 25. Global Customer Success Platforms Forecasted Market Size by Type (2024-2029) & (US$ Million)

Table 26. Global Customer Success Platforms Revenue Market Share by Type (2024-2029)

Table 27. Global Customer Success Platforms Market Size by Application (2018-2023) & (US$ Million)

Table 28. Global Customer Success Platforms Revenue Market Share by Application (2018-2023)

Table 29. Global Customer Success Platforms Forecasted Market Size by Application (2024-2029) & (US$ Million)

Table 30. Global Customer Success Platforms Revenue Market Share by Application (2024-2029)

Table 31. North America Customer Success Platforms Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

Table 32. North America Customer Success Platforms Market Size by Country (2018-2023) & (US$ Million)

Table 33. North America Customer Success Platforms Market Size by Country (2024-2029) & (US$ Million)

Table 34. Europe Customer Success Platforms Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

Table 35. Europe Customer Success Platforms Market Size by Country (2018-2023) & (US$ Million)

Table 36. Europe Customer Success Platforms Market Size by Country (2024-2029) & (US$ Million)

Table 37. Asia-Pacific Customer Success Platforms Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029

Table 38. Asia-Pacific Customer Success Platforms Market Size by Region (2018-2023) & (US$ Million)

Table 39. Asia-Pacific Customer Success Platforms Market Size by Region (2024-2029) & (US$ Million)

Table 40. Latin America Customer Success Platforms Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

Table 41. Latin America Customer Success Platforms Market Size by Country (2018-2023) & (US$ Million)

Table 42. Latin America Customer Success Platforms Market Size by Country (2024-2029) & (US$ Million)

Table 43. Middle East & Africa Customer Success Platforms Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029

Table 44. Middle East & Africa Customer Success Platforms Market Size by Country (2018-2023) & (US$ Million)

Table 45. Middle East & Africa Customer Success Platforms Market Size by Country (2024-2029) & (US$ Million)

Table 46. Gainsight Company Detail

Table 47. Gainsight Business Overview

Table 48. Gainsight Customer Success Platforms Product

Table 49. Gainsight Revenue in Customer Success Platforms Business (2018-2023) & (US$ Million)

Table 50. Gainsight Recent Development

Table 51. Salesforce Company Detail

Table 52. Salesforce Business Overview

Table 53. Salesforce Customer Success Platforms Product

Table 54. Salesforce Revenue in Customer Success Platforms Business (2018-2023) & (US$ Million)

Table 55. Salesforce Recent Development

Table 56. Natero Company Detail

Table 57. Natero Business Overview

Table 58. Natero Customer Success Platforms Product

Table 59. Natero Revenue in Customer Success Platforms Business (2018-2023) & (US$ Million)

Table 60. Natero Recent Development

Table 61. Totango Company Detail

Table 62. Totango Business Overview

Table 63. Totango Customer Success Platforms Product

Table 64. Totango Revenue in Customer Success Platforms Business (2018-2023) & (US$ Million)

Table 65. Totango Recent Development

Table 66. Amity Company Detail

Table 67. Amity Business Overview

Table 68. Amity Customer Success Platforms Product

Table 69. Amity Revenue in Customer Success Platforms Business (2018-2023) & (US$ Million)

Table 70. Amity Recent Development

Table 71. Strikedeck Company Detail

Table 72. Strikedeck Business Overview

Table 73. Strikedeck Customer Success Platforms Product

Table 74. Strikedeck Revenue in Customer Success Platforms Business (2018-2023) & (US$ Million)

Table 75. Strikedeck Recent Development

Table 76. ChurnZero Company Detail

Table 77. ChurnZero Business Overview

Table 78. ChurnZero Customer Success Platforms Product

Table 79. ChurnZero Revenue in Customer Success Platforms Business (2018-2023) & (US$ Million)

Table 80. ChurnZero Recent Development

Table 81. Bolstra Company Detail

Table 82. Bolstra Business Overview

Table 83. Bolstra Customer Success Platforms Product

Table 84. Bolstra Revenue in Customer Success Platforms Business (2018-2023) & (US$ Million)

Table 85. Bolstra Recent Development

Table 86. Planhat Company Detail

Table 87. Planhat Business Overview

Table 88. Planhat Customer Success Platforms Product

Table 89. Planhat Revenue in Customer Success Platforms Business (2018-2023) & (US$ Million)

Table 90. Planhat Recent Development

Table 91. Research Programs/Design for This Report

Table 92. Key Data Information from Secondary Sources

Table 93. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Customer Success Platforms Market Size Comparison by Type (2023-2029) & (US$ Million)

Figure 2. Global Customer Success Platforms Market Share by Type: 2022 VS 2029

Figure 3. Solutions Features

Figure 4. Services Features

Figure 5. Global Customer Success Platforms Market Size Comparison by Application (2023-2029) & (US$ Million)

Figure 6. Global Customer Success Platforms Market Share by Application: 2022 VS 2029

Figure 7. Sales and Marketing Management Case Studies

Figure 8. CEM Case Studies

Figure 9. Risk and Compliance Management Case Studies

Figure 10. Customer Success Platforms Report Years Considered

Figure 11. Global Customer Success Platforms Market Size (US$ Million), Year-over-Year: 2018-2029

Figure 12. Global Customer Success Platforms Market Size, (US$ Million), 2018 VS 2022 VS 2029

Figure 13. Global Customer Success Platforms Market Share by Region: 2022 VS 2029

Figure 14. Global Customer Success Platforms Market Share by Players in 2022

Figure 15. Global Top Customer Success Platforms Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Success Platforms as of 2022)

Figure 16. The Top 10 and 5 Players Market Share by Customer Success Platforms Revenue in 2022

Figure 17. North America Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 18. North America Customer Success Platforms Market Share by Country (2018-2029)

Figure 19. United States Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 20. Canada Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 21. Europe Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 22. Europe Customer Success Platforms Market Share by Country (2018-2029)

Figure 23. Germany Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 24. France Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 25. U.K. Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 26. Italy Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 27. Russia Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 28. Nordic Countries Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 29. Asia-Pacific Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 30. Asia-Pacific Customer Success Platforms Market Share by Region (2018-2029)

Figure 31. China Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 32. Japan Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 33. South Korea Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 34. Southeast Asia Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 35. India Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 36. Australia Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 37. Latin America Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 38. Latin America Customer Success Platforms Market Share by Country (2018-2029)

Figure 39. Mexico Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 40. Brazil Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 41. Middle East & Africa Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 42. Middle East & Africa Customer Success Platforms Market Share by Country (2018-2029)

Figure 43. Turkey Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 44. Saudi Arabia Customer Success Platforms Market Size YoY Growth (2018-2029) & (US$ Million)

Figure 45. Gainsight Revenue Growth Rate in Customer Success Platforms Business (2018-2023)

Figure 46. Salesforce Revenue Growth Rate in Customer Success Platforms Business (2018-2023)

Figure 47. Natero Revenue Growth Rate in Customer Success Platforms Business (2018-2023)

Figure 48. Totango Revenue Growth Rate in Customer Success Platforms Business (2018-2023)

Figure 49. Amity Revenue Growth Rate in Customer Success Platforms Business (2018-2023)

Figure 50. Strikedeck Revenue Growth Rate in Customer Success Platforms Business (2018-2023)

Figure 51. ChurnZero Revenue Growth Rate in Customer Success Platforms Business (2018-2023)

Figure 52. Bolstra Revenue Growth Rate in Customer Success Platforms Business (2018-2023)

Figure 53. Planhat Revenue Growth Rate in Customer Success Platforms Business (2018-2023)

Figure 54. Bottom-up and Top-down Approaches for This Report

Figure 55. Data Triangulation

Figure 56. Key Executives Interviewed

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