Global Contact Center as a Service Market Research Report 2024

Contact Center as a Service Market

Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: • Automatic call distribution (ACD) and interactive voice response (IVR). • Universal routing and queuing of voice and internet channels • A chatbot capability to support self-service and assisted-service interactions and transactions. • Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. • Access to customer data • Support for virtual operations, remote agents and subject matter expets • Customer relationship tracking, management applications and operational support applications.

North American market for Contact Center as a Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Contact Center as a Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Contact Center as a Service in Telecom & IT is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Contact Center as a Service include Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia, Serenova, Connect First and Noble Systems, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Contact Center as a Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center as a Service.

Report Scope

The Contact Center as a Service market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Contact Center as a Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Contact Center as a Service companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Five9

inContact

Talkdesk

Genesys

8x8

NewVoiceMedia

Serenova

Connect First

Noble Systems

Cisco (BroadSoft)

Evolve IP

Nuance

Talkdesk

Genesys

NewVoiceMedia

Content Guru

Puzzel (Intelecom)

Orange Business

Services

Capgemini

BT

Onshore Outsourcing

Offshore Outsourcing

Telecom & IT

BFSI

Healthcare & Life Sciences

Government & Public

Retail & Consumer Goods

Others

North America

United States

Canada

Europe

Germany

France

UK

Italy

Russia

Nordic Countries

Rest of Europe

Asia-Pacific

China

Japan

South Korea

Southeast Asia

India

Australia

Rest of Asia

Latin America

Mexico

Brazil

Rest of Latin America

Middle East & Africa

Turkey

Saudi Arabia

UAE

Rest of MEA

Scope of Contact Center as a Service Market Report

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.

Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.

Chapter 3: Detailed analysis of Contact Center as a Service companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.

Chapter 12: The main points and conclusions of the report.

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Contact Center as a Service Market Size Growth Rate by Type: 2019 VS 2023 VS 2030

1.2.2 Onshore Outsourcing

1.2.3 Offshore Outsourcing

1.3 Market by Application

1.3.1 Global Contact Center as a Service Market Growth by Application: 2019 VS 2023 VS 2030

1.3.2 Telecom & IT

1.3.3 BFSI

1.3.4 Healthcare & Life Sciences

1.3.5 Government & Public

1.3.6 Retail & Consumer Goods

1.3.7 Others

1.4 Study Objectives

1.5 Years Considered

1.6 Years Considered

2.1 Global Contact Center as a Service Market Perspective (2019-2030)

2.2 Contact Center as a Service Growth Trends by Region

2.2.1 Global Contact Center as a Service Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Contact Center as a Service Historic Market Size by Region (2019-2024)

2.2.3 Contact Center as a Service Forecasted Market Size by Region (2025-2030)

2.3 Contact Center as a Service Market Dynamics

2.3.1 Contact Center as a Service Industry Trends

2.3.2 Contact Center as a Service Market Drivers

2.3.3 Contact Center as a Service Market Challenges

2.3.4 Contact Center as a Service Market Restraints

3.1 Global Top Contact Center as a Service Players by Revenue

3.1.1 Global Top Contact Center as a Service Players by Revenue (2019-2024)

3.1.2 Global Contact Center as a Service Revenue Market Share by Players (2019-2024)

3.2 Global Contact Center as a Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Players Covered: Ranking by Contact Center as a Service Revenue

3.4 Global Contact Center as a Service Market Concentration Ratio

3.4.1 Global Contact Center as a Service Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Contact Center as a Service Revenue in 2023

3.5 Contact Center as a Service Key Players Head office and Area Served

3.6 Key Players Contact Center as a Service Product Solution and Service

3.7 Date of Enter into Contact Center as a Service Market

3.8 Mergers & Acquisitions, Expansion Plans

4.1 Global Contact Center as a Service Historic Market Size by Type (2019-2024)

4.2 Global Contact Center as a Service Forecasted Market Size by Type (2025-2030)

5.1 Global Contact Center as a Service Historic Market Size by Application (2019-2024)

5.2 Global Contact Center as a Service Forecasted Market Size by Application (2025-2030)

6.1 North America Contact Center as a Service Market Size (2019-2030)

6.2 North America Contact Center as a Service Market Growth Rate by Country: 2019 VS 2023 VS 2030

6.3 North America Contact Center as a Service Market Size by Country (2019-2024)

6.4 North America Contact Center as a Service Market Size by Country (2025-2030)

6.5 United States

6.6 Canada

7.1 Europe Contact Center as a Service Market Size (2019-2030)

7.2 Europe Contact Center as a Service Market Growth Rate by Country: 2019 VS 2023 VS 2030

7.3 Europe Contact Center as a Service Market Size by Country (2019-2024)

7.4 Europe Contact Center as a Service Market Size by Country (2025-2030)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8.1 Asia-Pacific Contact Center as a Service Market Size (2019-2030)

8.2 Asia-Pacific Contact Center as a Service Market Growth Rate by Region: 2019 VS 2023 VS 2030

8.3 Asia-Pacific Contact Center as a Service Market Size by Region (2019-2024)

8.4 Asia-Pacific Contact Center as a Service Market Size by Region (2025-2030)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9.1 Latin America Contact Center as a Service Market Size (2019-2030)

9.2 Latin America Contact Center as a Service Market Growth Rate by Country: 2019 VS 2023 VS 2030

9.3 Latin America Contact Center as a Service Market Size by Country (2019-2024)

9.4 Latin America Contact Center as a Service Market Size by Country (2025-2030)

9.5 Mexico

9.6 Brazil

10.1 Middle East & Africa Contact Center as a Service Market Size (2019-2030)

10.2 Middle East & Africa Contact Center as a Service Market Growth Rate by Country: 2019 VS 2023 VS 2030

10.3 Middle East & Africa Contact Center as a Service Market Size by Country (2019-2024)

10.4 Middle East & Africa Contact Center as a Service Market Size by Country (2025-2030)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11.1 Five9

11.1.1 Five9 Company Detail

11.1.2 Five9 Business Overview

11.1.3 Five9 Contact Center as a Service Introduction

11.1.4 Five9 Revenue in Contact Center as a Service Business (2019-2024)

11.1.5 Five9 Recent Development

11.2 inContact

11.2.1 inContact Company Detail

11.2.2 inContact Business Overview

11.2.3 inContact Contact Center as a Service Introduction

11.2.4 inContact Revenue in Contact Center as a Service Business (2019-2024)

11.2.5 inContact Recent Development

11.3 Talkdesk

11.3.1 Talkdesk Company Detail

11.3.2 Talkdesk Business Overview

11.3.3 Talkdesk Contact Center as a Service Introduction

11.3.4 Talkdesk Revenue in Contact Center as a Service Business (2019-2024)

11.3.5 Talkdesk Recent Development

11.4 Genesys

11.4.1 Genesys Company Detail

11.4.2 Genesys Business Overview

11.4.3 Genesys Contact Center as a Service Introduction

11.4.4 Genesys Revenue in Contact Center as a Service Business (2019-2024)

11.4.5 Genesys Recent Development

11.5 8x8

11.5.1 8x8 Company Detail

11.5.2 8x8 Business Overview

11.5.3 8x8 Contact Center as a Service Introduction

11.5.4 8x8 Revenue in Contact Center as a Service Business (2019-2024)

11.5.5 8x8 Recent Development

11.6 NewVoiceMedia

11.6.1 NewVoiceMedia Company Detail

11.6.2 NewVoiceMedia Business Overview

11.6.3 NewVoiceMedia Contact Center as a Service Introduction

11.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024)

11.6.5 NewVoiceMedia Recent Development

11.7 Serenova

11.7.1 Serenova Company Detail

11.7.2 Serenova Business Overview

11.7.3 Serenova Contact Center as a Service Introduction

11.7.4 Serenova Revenue in Contact Center as a Service Business (2019-2024)

11.7.5 Serenova Recent Development

11.8 Connect First

11.8.1 Connect First Company Detail

11.8.2 Connect First Business Overview

11.8.3 Connect First Contact Center as a Service Introduction

11.8.4 Connect First Revenue in Contact Center as a Service Business (2019-2024)

11.8.5 Connect First Recent Development

11.9 Noble Systems

11.9.1 Noble Systems Company Detail

11.9.2 Noble Systems Business Overview

11.9.3 Noble Systems Contact Center as a Service Introduction

11.9.4 Noble Systems Revenue in Contact Center as a Service Business (2019-2024)

11.9.5 Noble Systems Recent Development

11.10 Cisco (BroadSoft)

11.10.1 Cisco (BroadSoft) Company Detail

11.10.2 Cisco (BroadSoft) Business Overview

11.10.3 Cisco (BroadSoft) Contact Center as a Service Introduction

11.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2019-2024)

11.10.5 Cisco (BroadSoft) Recent Development

11.11 Evolve IP

11.11.1 Evolve IP Company Detail

11.11.2 Evolve IP Business Overview

11.11.3 Evolve IP Contact Center as a Service Introduction

11.11.4 Evolve IP Revenue in Contact Center as a Service Business (2019-2024)

11.11.5 Evolve IP Recent Development

11.12 Nuance

11.12.1 Nuance Company Detail

11.12.2 Nuance Business Overview

11.12.3 Nuance Contact Center as a Service Introduction

11.12.4 Nuance Revenue in Contact Center as a Service Business (2019-2024)

11.12.5 Nuance Recent Development

11.13 Talkdesk

11.13.1 Talkdesk Company Detail

11.13.2 Talkdesk Business Overview

11.13.3 Talkdesk Contact Center as a Service Introduction

11.13.4 Talkdesk Revenue in Contact Center as a Service Business (2019-2024)

11.13.5 Talkdesk Recent Development

11.14 Genesys

11.14.1 Genesys Company Detail

11.14.2 Genesys Business Overview

11.14.3 Genesys Contact Center as a Service Introduction

11.14.4 Genesys Revenue in Contact Center as a Service Business (2019-2024)

11.14.5 Genesys Recent Development

11.15 NewVoiceMedia

11.15.1 NewVoiceMedia Company Detail

11.15.2 NewVoiceMedia Business Overview

11.15.3 NewVoiceMedia Contact Center as a Service Introduction

11.15.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024)

11.15.5 NewVoiceMedia Recent Development

11.16 Content Guru

11.16.1 Content Guru Company Detail

11.16.2 Content Guru Business Overview

11.16.3 Content Guru Contact Center as a Service Introduction

11.16.4 Content Guru Revenue in Contact Center as a Service Business (2019-2024)

11.16.5 Content Guru Recent Development

11.17 Puzzel (Intelecom)

11.17.1 Puzzel (Intelecom) Company Detail

11.17.2 Puzzel (Intelecom) Business Overview

11.17.3 Puzzel (Intelecom) Contact Center as a Service Introduction

11.17.4 Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2019-2024)

11.17.5 Puzzel (Intelecom) Recent Development

11.18 Orange Business

11.18.1 Orange Business Company Detail

11.18.2 Orange Business Business Overview

11.18.3 Orange Business Contact Center as a Service Introduction

11.18.4 Orange Business Revenue in Contact Center as a Service Business (2019-2024)

11.18.5 Orange Business Recent Development

11.19 Services

11.19.1 Services Company Detail

11.19.2 Services Business Overview

11.19.3 Services Contact Center as a Service Introduction

11.19.4 Services Revenue in Contact Center as a Service Business (2019-2024)

11.19.5 Services Recent Development

11.20 Capgemini

11.20.1 Capgemini Company Detail

11.20.2 Capgemini Business Overview

11.20.3 Capgemini Contact Center as a Service Introduction

11.20.4 Capgemini Revenue in Contact Center as a Service Business (2019-2024)

11.20.5 Capgemini Recent Development

11.21 BT

11.21.1 BT Company Detail

11.21.2 BT Business Overview

11.21.3 BT Contact Center as a Service Introduction

11.21.4 BT Revenue in Contact Center as a Service Business (2019-2024)

11.21.5 BT Recent Development

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

List of Tables

    Table 1. Global Contact Center as a Service Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030

    Table 2. Key Players of Onshore Outsourcing

    Table 3. Key Players of Offshore Outsourcing

    Table 4. Global Contact Center as a Service Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030

    Table 5. Global Contact Center as a Service Market Size by Region (US$ Million): 2019 VS 2023 VS 2030

    Table 6. Global Contact Center as a Service Market Size by Region (2019-2024) & (US$ Million)

    Table 7. Global Contact Center as a Service Market Share by Region (2019-2024)

    Table 8. Global Contact Center as a Service Forecasted Market Size by Region (2025-2030) & (US$ Million)

    Table 9. Global Contact Center as a Service Market Share by Region (2025-2030)

    Table 10. Contact Center as a Service Market Trends

    Table 11. Contact Center as a Service Market Drivers

    Table 12. Contact Center as a Service Market Challenges

    Table 13. Contact Center as a Service Market Restraints

    Table 14. Global Contact Center as a Service Revenue by Players (2019-2024) & (US$ Million)

    Table 15. Global Contact Center as a Service Market Share by Players (2019-2024)

    Table 16. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as a Service as of 2023)

    Table 17. Ranking of Global Top Contact Center as a Service Companies by Revenue (US$ Million) in 2023

    Table 18. Global 5 Largest Players Market Share by Contact Center as a Service Revenue (CR5 and HHI) & (2019-2024)

    Table 19. Key Players Headquarters and Area Served

    Table 20. Key Players Contact Center as a Service Product Solution and Service

    Table 21. Date of Enter into Contact Center as a Service Market

    Table 22. Mergers & Acquisitions, Expansion Plans

    Table 23. Global Contact Center as a Service Market Size by Type (2019-2024) & (US$ Million)

    Table 24. Global Contact Center as a Service Revenue Market Share by Type (2019-2024)

    Table 25. Global Contact Center as a Service Forecasted Market Size by Type (2025-2030) & (US$ Million)

    Table 26. Global Contact Center as a Service Revenue Market Share by Type (2025-2030)

    Table 27. Global Contact Center as a Service Market Size by Application (2019-2024) & (US$ Million)

    Table 28. Global Contact Center as a Service Revenue Market Share by Application (2019-2024)

    Table 29. Global Contact Center as a Service Forecasted Market Size by Application (2025-2030) & (US$ Million)

    Table 30. Global Contact Center as a Service Revenue Market Share by Application (2025-2030)

    Table 31. North America Contact Center as a Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

    Table 32. North America Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)

    Table 33. North America Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)

    Table 34. Europe Contact Center as a Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

    Table 35. Europe Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)

    Table 36. Europe Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)

    Table 37. Asia-Pacific Contact Center as a Service Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030

    Table 38. Asia-Pacific Contact Center as a Service Market Size by Region (2019-2024) & (US$ Million)

    Table 39. Asia-Pacific Contact Center as a Service Market Size by Region (2025-2030) & (US$ Million)

    Table 40. Latin America Contact Center as a Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

    Table 41. Latin America Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)

    Table 42. Latin America Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)

    Table 43. Middle East & Africa Contact Center as a Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030

    Table 44. Middle East & Africa Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)

    Table 45. Middle East & Africa Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)

    Table 46. Five9 Company Detail

    Table 47. Five9 Business Overview

    Table 48. Five9 Contact Center as a Service Product

    Table 49. Five9 Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 50. Five9 Recent Development

    Table 51. inContact Company Detail

    Table 52. inContact Business Overview

    Table 53. inContact Contact Center as a Service Product

    Table 54. inContact Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 55. inContact Recent Development

    Table 56. Talkdesk Company Detail

    Table 57. Talkdesk Business Overview

    Table 58. Talkdesk Contact Center as a Service Product

    Table 59. Talkdesk Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 60. Talkdesk Recent Development

    Table 61. Genesys Company Detail

    Table 62. Genesys Business Overview

    Table 63. Genesys Contact Center as a Service Product

    Table 64. Genesys Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 65. Genesys Recent Development

    Table 66. 8x8 Company Detail

    Table 67. 8x8 Business Overview

    Table 68. 8x8 Contact Center as a Service Product

    Table 69. 8x8 Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 70. 8x8 Recent Development

    Table 71. NewVoiceMedia Company Detail

    Table 72. NewVoiceMedia Business Overview

    Table 73. NewVoiceMedia Contact Center as a Service Product

    Table 74. NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 75. NewVoiceMedia Recent Development

    Table 76. Serenova Company Detail

    Table 77. Serenova Business Overview

    Table 78. Serenova Contact Center as a Service Product

    Table 79. Serenova Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 80. Serenova Recent Development

    Table 81. Connect First Company Detail

    Table 82. Connect First Business Overview

    Table 83. Connect First Contact Center as a Service Product

    Table 84. Connect First Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 85. Connect First Recent Development

    Table 86. Noble Systems Company Detail

    Table 87. Noble Systems Business Overview

    Table 88. Noble Systems Contact Center as a Service Product

    Table 89. Noble Systems Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 90. Noble Systems Recent Development

    Table 91. Cisco (BroadSoft) Company Detail

    Table 92. Cisco (BroadSoft) Business Overview

    Table 93. Cisco (BroadSoft) Contact Center as a Service Product

    Table 94. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 95. Cisco (BroadSoft) Recent Development

    Table 96. Evolve IP Company Detail

    Table 97. Evolve IP Business Overview

    Table 98. Evolve IP Contact Center as a Service Product

    Table 99. Evolve IP Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 100. Evolve IP Recent Development

    Table 101. Nuance Company Detail

    Table 102. Nuance Business Overview

    Table 103. Nuance Contact Center as a Service Product

    Table 104. Nuance Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 105. Nuance Recent Development

    Table 106. Talkdesk Company Detail

    Table 107. Talkdesk Business Overview

    Table 108. Talkdesk Contact Center as a Service Product

    Table 109. Talkdesk Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 110. Talkdesk Recent Development

    Table 111. Genesys Company Detail

    Table 112. Genesys Business Overview

    Table 113. Genesys Contact Center as a Service Product

    Table 114. Genesys Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 115. Genesys Recent Development

    Table 116. NewVoiceMedia Company Detail

    Table 117. NewVoiceMedia Business Overview

    Table 118. NewVoiceMedia Contact Center as a Service Product

    Table 119. NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 120. NewVoiceMedia Recent Development

    Table 121. Content Guru Company Detail

    Table 122. Content Guru Business Overview

    Table 123. Content Guru Contact Center as a Service Product

    Table 124. Content Guru Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 125. Content Guru Recent Development

    Table 126. Puzzel (Intelecom) Company Detail

    Table 127. Puzzel (Intelecom) Business Overview

    Table 128. Puzzel (Intelecom) Contact Center as a Service Product

    Table 129. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 130. Puzzel (Intelecom) Recent Development

    Table 131. Orange Business Company Detail

    Table 132. Orange Business Business Overview

    Table 133. Orange Business Contact Center as a Service Product

    Table 134. Orange Business Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 135. Orange Business Recent Development

    Table 136. Services Company Detail

    Table 137. Services Business Overview

    Table 138. Services Contact Center as a Service Product

    Table 139. Services Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 140. Services Recent Development

    Table 141. Capgemini Company Detail

    Table 142. Capgemini Business Overview

    Table 143. Capgemini Contact Center as a Service Product

    Table 144. Capgemini Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 145. Capgemini Recent Development

    Table 146. BT Company Detail

    Table 147. BT Business Overview

    Table 148. BT Contact Center as a Service Product

    Table 149. BT Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

    Table 150. BT Recent Development

    Table 151. Research Programs/Design for This Report

    Table 152. Key Data Information from Secondary Sources

    Table 153. Key Data Information from Primary Sources

List of Figures

    Figure 1. Global Contact Center as a Service Market Size Comparison by Type (2024-2030) & (US$ Million)

    Figure 2. Global Contact Center as a Service Market Share by Type: 2023 VS 2030

    Figure 3. Onshore Outsourcing Features

    Figure 4. Offshore Outsourcing Features

    Figure 5. Global Contact Center as a Service Market Size Comparison by Application (2024-2030) & (US$ Million)

    Figure 6. Global Contact Center as a Service Market Share by Application: 2023 VS 2030

    Figure 7. Telecom & IT Case Studies

    Figure 8. BFSI Case Studies

    Figure 9. Healthcare & Life Sciences Case Studies

    Figure 10. Government & Public Case Studies

    Figure 11. Retail & Consumer Goods Case Studies

    Figure 12. Others Case Studies

    Figure 13. Contact Center as a Service Report Years Considered

    Figure 14. Global Contact Center as a Service Market Size (US$ Million), Year-over-Year: 2019-2030

    Figure 15. Global Contact Center as a Service Market Size, (US$ Million), 2019 VS 2023 VS 2030

    Figure 16. Global Contact Center as a Service Market Share by Region: 2023 VS 2030

    Figure 17. Global Contact Center as a Service Market Share by Players in 2023

    Figure 18. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as a Service as of 2023)

    Figure 19. The Top 10 and 5 Players Market Share by Contact Center as a Service Revenue in 2023

    Figure 20. North America Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 21. North America Contact Center as a Service Market Share by Country (2019-2030)

    Figure 22. United States Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 23. Canada Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 24. Europe Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 25. Europe Contact Center as a Service Market Share by Country (2019-2030)

    Figure 26. Germany Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 27. France Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 28. U.K. Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 29. Italy Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 30. Russia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 31. Nordic Countries Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 32. Asia-Pacific Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 33. Asia-Pacific Contact Center as a Service Market Share by Region (2019-2030)

    Figure 34. China Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 35. Japan Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 36. South Korea Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 37. Southeast Asia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 38. India Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 39. Australia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 40. Latin America Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 41. Latin America Contact Center as a Service Market Share by Country (2019-2030)

    Figure 42. Mexico Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 43. Brazil Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 44. Middle East & Africa Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 45. Middle East & Africa Contact Center as a Service Market Share by Country (2019-2030)

    Figure 46. Turkey Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 47. Saudi Arabia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

    Figure 48. Five9 Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 49. inContact Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 50. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 51. Genesys Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 52. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 53. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 54. Serenova Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 55. Connect First Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 56. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 57. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 58. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 59. Nuance Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 60. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 61. Genesys Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 62. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 63. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 64. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 65. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 66. Services Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 67. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 68. BT Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

    Figure 69. Bottom-up and Top-down Approaches for This Report

    Figure 70. Data Triangulation

    Figure 71. Key Executives Interviewed