The global Contact Center as a Service market is projected to grow from US$ 35040 million in 2024 to US$ 45640 million by 2030, at a Compound Annual Growth Rate (CAGR) of 4.5% during the forecast period.

Contact Center as a Service Market

Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: • Automatic call distribution (ACD) and interactive voice response (IVR). • Universal routing and queuing of voice and internet channels • A chatbot capability to support self-service and assisted-service interactions and transactions. • Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. • Access to customer data • Support for virtual operations, remote agents and subject matter expets • Customer relationship tracking, management applications and operational support applications.

Market Analysis and Insights: Global Contact Center as a Service Market

The US & Canada market for Contact Center as a Service is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The China market for Contact Center as a Service is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The Europe market for Contact Center as a Service is estimated to increase from $ million in 2024 to reach $ million by 2030, at a CAGR of % during the forecast period of 2025 through 2030.

The global key companies of Contact Center as a Service include Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia, Serenova, Connect First and Noble Systems, etc. In 2023, the global top five players had a share approximately % in terms of revenue.

Contact Center as a Service is widely used in various fields, such as Telecom & IT, BFSI, Healthcare & Life Sciences and Government & Public, etc. Telecom & IT provides greatest supports to the Contact Center as a Service industry development. In 2023, global % revenue of Contact Center as a Service went into Telecom & IT filed and the proportion will reach to % in 2030.

Report Covers:

This report presents an overview of global market for Contact Center as a Service market size. Analyses of the global market trends, with historic market revenue data for 2019 - 2023, estimates for 2024, and projections of CAGR through 2030.

This report researches the key producers of Contact Center as a Service, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Contact Center as a Service, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.

This report focuses on the Contact Center as a Service revenue, market share and industry ranking of main companies, data from 2019 to 2024. Identification of the major stakeholders in the global Contact Center as a Service market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.

This report analyzes the segments data by Type and by Application, revenue, and growth rate, from 2019 to 2030. Evaluation and forecast the market size for Contact Center as a Service revenue, projected growth trends, production technology, application and end-user industry.

Market Segmentation

Scope of Contact Center as a Service Market Report

Report Metric	Details
Report Name	Contact Center as a Service Market
Accounted market size in 2024	US$ 35040 million
Forecasted market size in 2030	US$ 45640 million
CAGR	4.5
Base Year	2024
Forecasted years	2025 - 2030
Segment by Type	Onshore Outsourcing Offshore Outsourcing
Segment by Application	Telecom & IT BFSI Healthcare & Life Sciences Government & Public Retail & Consumer Goods Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia, Serenova, Connect First, Noble Systems, Cisco (BroadSoft), Evolve IP, Nuance, Content Guru, Puzzel (Intelecom), Orange Business, Services, Capgemini, BT
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Revenue of Contact Center as a Service in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact Center as a Service companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
Chapter 7: Europe by Type, by Application and by country, revenue for each segment.
Chapter 8: China by Type, and by Application, revenue for each segment.
Chapter 9: Asia (excluding China) by Type, by Application and by region, revenue for each segment.
Chapter 10: Middle East, Africa, and Latin America by Type, by Application and by country, revenue for each segment.
Chapter 11: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Contact Center as a Service revenue, gross margin, and recent development, etc.
Chapter 12: Analyst's Viewpoints/Conclusions

FAQ for this report

How fast is Contact Center as a Service Market growing?

Ans: The Contact Center as a Service Market witnessing a CAGR of 4.5 during the forecast period 2025-2030.

What is the Contact Center as a Service Market size in 2030?

Ans: The Contact Center as a Service Market size in 2030 will be US$ 45640 million.

Who are the main players in the Contact Center as a Service Market report?

Ans: The main players in the Contact Center as a Service Market are Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia, Serenova, Connect First, Noble Systems, Cisco (BroadSoft), Evolve IP, Nuance, Content Guru, Puzzel (Intelecom), Orange Business, Services, Capgemini, BT

What are the Application segmentation covered in the Contact Center as a Service Market report?

Ans: The Applications covered in the Contact Center as a Service Market report are Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others

What are the Type segmentation covered in the Contact Center as a Service Market report?

Ans: The Types covered in the Contact Center as a Service Market report are Onshore Outsourcing, Offshore Outsourcing

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Contact Center as a Service Market Size Growth Rate by Type, 2019 VS 2023 VS 2030

1.2.2 Onshore Outsourcing

1.2.3 Offshore Outsourcing

1.3 Market by Application

1.3.1 Global Contact Center as a Service Market Size Growth Rate by Application, 2019 VS 2023 VS 2030

1.3.2 Telecom & IT

1.3.3 BFSI

1.3.4 Healthcare & Life Sciences

1.3.5 Government & Public

1.3.6 Retail & Consumer Goods

1.3.7 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Contact Center as a Service Market Perspective (2019-2030)

2.2 Global Contact Center as a Service Growth Trends by Region

2.2.1 Contact Center as a Service Market Size by Region: 2019 VS 2023 VS 2030

2.2.2 Contact Center as a Service Historic Market Size by Region (2019-2024)

2.2.3 Contact Center as a Service Forecasted Market Size by Region (2025-2030)

2.3 Contact Center as a Service Market Dynamics

2.3.1 Contact Center as a Service Industry Trends

2.3.2 Contact Center as a Service Market Drivers

2.3.3 Contact Center as a Service Market Challenges

2.3.4 Contact Center as a Service Market Restraints

3 Competition Landscape by Key Players

3.1 Global Revenue Contact Center as a Service by Players

3.1.1 Global Contact Center as a Service Revenue by Players (2019-2024)

3.1.2 Global Contact Center as a Service Revenue Market Share by Players (2019-2024)

3.2 Global Contact Center as a Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players of Contact Center as a Service, Ranking by Revenue, 2022 VS 2023 VS 2024

3.4 Global Contact Center as a Service Market Concentration Ratio

3.4.1 Global Contact Center as a Service Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Contact Center as a Service Revenue in 2023

3.5 Global Key Players of Contact Center as a Service Head office and Area Served

3.6 Global Key Players of Contact Center as a Service, Product and Application

3.7 Global Key Players of Contact Center as a Service, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Contact Center as a Service Breakdown Data by Type

4.1 Global Contact Center as a Service Historic Market Size by Type (2019-2024)

4.2 Global Contact Center as a Service Forecasted Market Size by Type (2025-2030)

5 Contact Center as a Service Breakdown Data by Application

5.1 Global Contact Center as a Service Historic Market Size by Application (2019-2024)

5.2 Global Contact Center as a Service Forecasted Market Size by Application (2025-2030)

6 North America

6.1 North America Contact Center as a Service Market Size (2019-2030)

6.2 North America Contact Center as a Service Market Size by Type

6.2.1 North America Contact Center as a Service Market Size by Type (2019-2024)

6.2.2 North America Contact Center as a Service Market Size by Type (2025-2030)

6.2.3 North America Contact Center as a Service Market Share by Type (2019-2030)

6.3 North America Contact Center as a Service Market Size by Application

6.3.1 North America Contact Center as a Service Market Size by Application (2019-2024)

6.3.2 North America Contact Center as a Service Market Size by Application (2025-2030)

6.3.3 North America Contact Center as a Service Market Share by Application (2019-2030)

6.4 North America Contact Center as a Service Market Size by Country

6.4.1 North America Contact Center as a Service Market Size by Country: 2019 VS 2023 VS 2030

6.4.2 North America Contact Center as a Service Market Size by Country (2019-2024)

6.4.3 North America Contact Center as a Service Market Size by Country (2025-2030)

6.4.4 U.S.

6.4.5 Canada

7 Europe

7.1 Europe Contact Center as a Service Market Size (2019-2030)

7.2 Europe Contact Center as a Service Market Size by Type

7.2.1 Europe Contact Center as a Service Market Size by Type (2019-2024)

7.2.2 Europe Contact Center as a Service Market Size by Type (2025-2030)

7.2.3 Europe Contact Center as a Service Market Share by Type (2019-2030)

7.3 Europe Contact Center as a Service Market Size by Application

7.3.1 Europe Contact Center as a Service Market Size by Application (2019-2024)

7.3.2 Europe Contact Center as a Service Market Size by Application (2025-2030)

7.3.3 Europe Contact Center as a Service Market Share by Application (2019-2030)

7.4 Europe Contact Center as a Service Market Size by Country

7.4.1 Europe Contact Center as a Service Market Size by Country: 2019 VS 2023 VS 2030

7.4.2 Europe Contact Center as a Service Market Size by Country (2019-2024)

7.4.3 Europe Contact Center as a Service Market Size by Country (2025-2030)

7.4.3 Germany

7.4.4 France

7.4.5 U.K.

7.4.6 Italy

7.4.7 Russia

7.4.8 Nordic Countries

8 China

8.1 China Contact Center as a Service Market Size (2019-2030)

8.2 China Contact Center as a Service Market Size by Type

8.2.1 China Contact Center as a Service Market Size by Type (2019-2024)

8.2.2 China Contact Center as a Service Market Size by Type (2025-2030)

8.2.3 China Contact Center as a Service Market Share by Type (2019-2030)

8.3 China Contact Center as a Service Market Size by Application

8.3.1 China Contact Center as a Service Market Size by Application (2019-2024)

8.3.2 China Contact Center as a Service Market Size by Application (2025-2030)

8.3.3 China Contact Center as a Service Market Share by Application (2019-2030)

9 Asia (excluding China)

9.1 Asia Contact Center as a Service Market Size (2019-2030)

9.2 Asia Contact Center as a Service Market Size by Type

9.2.1 Asia Contact Center as a Service Market Size by Type (2019-2024)

9.2.2 Asia Contact Center as a Service Market Size by Type (2025-2030)

9.2.3 Asia Contact Center as a Service Market Share by Type (2019-2030)

9.3 Asia Contact Center as a Service Market Size by Application

9.3.1 Asia Contact Center as a Service Market Size by Application (2019-2024)

9.3.2 Asia Contact Center as a Service Market Size by Application (2025-2030)

9.3.3 Asia Contact Center as a Service Market Share by Application (2019-2030)

9.4 Asia Contact Center as a Service Market Size by Region

9.4.1 Asia Contact Center as a Service Market Size by Region: 2019 VS 2023 VS 2030

9.4.2 Asia Contact Center as a Service Market Size by Region (2019-2024)

9.4.3 Asia Contact Center as a Service Market Size by Region (2025-2030)

9.4.4 Japan

9.4.5 South Korea

9.4.6 China Taiwan

9.4.7 Southeast Asia

9.4.8 India

9.4.9 Australia

10 Middle East, Africa, and Latin America

10.1 Middle East, Africa, and Latin America Contact Center as a Service Market Size (2019-2030)

10.2 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Type

10.2.1 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Type (2019-2024)

10.2.2 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Type (2025-2030)

10.2.3 Middle East, Africa, and Latin America Contact Center as a Service Market Share by Type (2019-2030)

10.3 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Application

10.3.1 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Application (2019-2024)

10.3.2 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Application (2025-2030)

10.3.3 Middle East, Africa, and Latin America Contact Center as a Service Market Share by Application (2019-2030)

10.4 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Country

10.4.1 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Country: 2019 VS 2023 VS 2030

10.4.2 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Country (2019-2024)

10.4.3 Middle East, Africa, and Latin America Contact Center as a Service Market Size by Country (2025-2030)

10.4.4 Brazil

10.4.5 Mexico

10.4.6 Turkey

10.4.7 Saudi Arabia

10.4.8 Israel

10.4.9 GCC Countries

11 Key Players Profiles

11.1 Five9

11.1.1 Five9 Company Details

11.1.2 Five9 Business Overview

11.1.3 Five9 Contact Center as a Service Introduction

11.1.4 Five9 Revenue in Contact Center as a Service Business (2019-2024)

11.1.5 Five9 Recent Developments

11.2 inContact

11.2.1 inContact Company Details

11.2.2 inContact Business Overview

11.2.3 inContact Contact Center as a Service Introduction

11.2.4 inContact Revenue in Contact Center as a Service Business (2019-2024)

11.2.5 inContact Recent Developments

11.3 Talkdesk

11.3.1 Talkdesk Company Details

11.3.2 Talkdesk Business Overview

11.3.3 Talkdesk Contact Center as a Service Introduction

11.3.4 Talkdesk Revenue in Contact Center as a Service Business (2019-2024)

11.3.5 Talkdesk Recent Developments

11.4 Genesys

11.4.1 Genesys Company Details

11.4.2 Genesys Business Overview

11.4.3 Genesys Contact Center as a Service Introduction

11.4.4 Genesys Revenue in Contact Center as a Service Business (2019-2024)

11.4.5 Genesys Recent Developments

11.5 8x8

11.5.1 8x8 Company Details

11.5.2 8x8 Business Overview

11.5.3 8x8 Contact Center as a Service Introduction

11.5.4 8x8 Revenue in Contact Center as a Service Business (2019-2024)

11.5.5 8x8 Recent Developments

11.6 NewVoiceMedia

11.6.1 NewVoiceMedia Company Details

11.6.2 NewVoiceMedia Business Overview

11.6.3 NewVoiceMedia Contact Center as a Service Introduction

11.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024)

11.6.5 NewVoiceMedia Recent Developments

11.7 Serenova

11.7.1 Serenova Company Details

11.7.2 Serenova Business Overview

11.7.3 Serenova Contact Center as a Service Introduction

11.7.4 Serenova Revenue in Contact Center as a Service Business (2019-2024)

11.7.5 Serenova Recent Developments

11.8 Connect First

11.8.1 Connect First Company Details

11.8.2 Connect First Business Overview

11.8.3 Connect First Contact Center as a Service Introduction

11.8.4 Connect First Revenue in Contact Center as a Service Business (2019-2024)

11.8.5 Connect First Recent Developments

11.9 Noble Systems

11.9.1 Noble Systems Company Details

11.9.2 Noble Systems Business Overview

11.9.3 Noble Systems Contact Center as a Service Introduction

11.9.4 Noble Systems Revenue in Contact Center as a Service Business (2019-2024)

11.9.5 Noble Systems Recent Developments

11.10 Cisco (BroadSoft)

11.10.1 Cisco (BroadSoft) Company Details

11.10.2 Cisco (BroadSoft) Business Overview

11.10.3 Cisco (BroadSoft) Contact Center as a Service Introduction

11.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2019-2024)

11.10.5 Cisco (BroadSoft) Recent Developments

11.11 Evolve IP

11.11.1 Evolve IP Company Details

11.11.2 Evolve IP Business Overview

11.11.3 Evolve IP Contact Center as a Service Introduction

11.11.4 Evolve IP Revenue in Contact Center as a Service Business (2019-2024)

11.11.5 Evolve IP Recent Developments

11.12 Nuance

11.12.1 Nuance Company Details

11.12.2 Nuance Business Overview

11.12.3 Nuance Contact Center as a Service Introduction

11.12.4 Nuance Revenue in Contact Center as a Service Business (2019-2024)

11.12.5 Nuance Recent Developments

11.13 Talkdesk

11.13.1 Talkdesk Company Details

11.13.2 Talkdesk Business Overview

11.13.3 Talkdesk Contact Center as a Service Introduction

11.13.4 Talkdesk Revenue in Contact Center as a Service Business (2019-2024)

11.13.5 Talkdesk Recent Developments

11.14 Genesys

11.14.1 Genesys Company Details

11.14.2 Genesys Business Overview

11.14.3 Genesys Contact Center as a Service Introduction

11.14.4 Genesys Revenue in Contact Center as a Service Business (2019-2024)

11.14.5 Genesys Recent Developments

11.15 NewVoiceMedia

11.15.1 NewVoiceMedia Company Details

11.15.2 NewVoiceMedia Business Overview

11.15.3 NewVoiceMedia Contact Center as a Service Introduction

11.15.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024)

11.15.5 NewVoiceMedia Recent Developments

11.16 Content Guru

11.16.1 Content Guru Company Details

11.16.2 Content Guru Business Overview

11.16.3 Content Guru Contact Center as a Service Introduction

11.16.4 Content Guru Revenue in Contact Center as a Service Business (2019-2024)

11.16.5 Content Guru Recent Developments

11.17 Puzzel (Intelecom)

11.17.1 Puzzel (Intelecom) Company Details

11.17.2 Puzzel (Intelecom) Business Overview

11.17.3 Puzzel (Intelecom) Contact Center as a Service Introduction

11.17.4 Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2019-2024)

11.17.5 Puzzel (Intelecom) Recent Developments

11.18 Orange Business

11.18.1 Orange Business Company Details

11.18.2 Orange Business Business Overview

11.18.3 Orange Business Contact Center as a Service Introduction

11.18.4 Orange Business Revenue in Contact Center as a Service Business (2019-2024)

11.18.5 Orange Business Recent Developments

11.19 Services

11.19.1 Services Company Details

11.19.2 Services Business Overview

11.19.3 Services Contact Center as a Service Introduction

11.19.4 Services Revenue in Contact Center as a Service Business (2019-2024)

11.19.5 Services Recent Developments

11.20 Capgemini

11.20.1 Capgemini Company Details

11.20.2 Capgemini Business Overview

11.20.3 Capgemini Contact Center as a Service Introduction

11.20.4 Capgemini Revenue in Contact Center as a Service Business (2019-2024)

11.20.5 Capgemini Recent Developments

11.21 BT

11.21.1 BT Company Details

11.21.2 BT Business Overview

11.21.3 BT Contact Center as a Service Introduction

11.21.4 BT Revenue in Contact Center as a Service Business (2019-2024)

11.21.5 BT Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.2 Data Source

13.2 Disclaimer

13.3 Author Details

FEATURED COMPANIES

List of Tables

Table 1. Global Contact Center as a Service Market Size Growth Rate by Type (US$ Million), 2019 VS 2023 VS 2030

Table 2. Key Players of Onshore Outsourcing

Table 3. Key Players of Offshore Outsourcing

Table 4. Global Contact Center as a Service Market Size Growth Rate by Application (US$ Million), 2019 VS 2023 VS 2030

Table 5. Global Contact Center as a Service Market Size Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030

Table 6. Global Contact Center as a Service Market Size by Region (2019-2024) & (US$ Million)

Table 7. Global Contact Center as a Service Market Share by Region (2019-2024)

Table 8. Global Contact Center as a Service Forecasted Market Size by Region (2025-2030) & (US$ Million)

Table 9. Global Contact Center as a Service Market Share by Region (2025-2030)

Table 10. Contact Center as a Service Market Trends

Table 11. Contact Center as a Service Market Drivers

Table 12. Contact Center as a Service Market Challenges

Table 13. Contact Center as a Service Market Restraints

Table 14. Global Contact Center as a Service Revenue by Players (2019-2024) & (US$ Million)

Table 15. Global Contact Center as a Service Revenue Share by Players (2019-2024)

Table 16. Global Top Contact Center as a Service by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as a Service as of 2023)

Table 17. Global Contact Center as a Service Industry Ranking 2022 VS 2023 VS 2024

Table 18. Global 5 Largest Players Market Share by Contact Center as a Service Revenue (CR5 and HHI) & (2019-2024)

Table 19. Global Key Players of Contact Center as a Service, Headquarters and Area Served

Table 20. Global Key Players of Contact Center as a Service, Product and Application

Table 21. Global Key Players of Contact Center as a Service, Product and Application

Table 22. Mergers & Acquisitions, Expansion Plans

Table 23. Global Contact Center as a Service Market Size by Type (2019-2024) & (US$ Million)

Table 24. Global Contact Center as a Service Revenue Market Share by Type (2019-2024)

Table 25. Global Contact Center as a Service Forecasted Market Size by Type (2025-2030) & (US$ Million)

Table 26. Global Contact Center as a Service Revenue Market Share by Type (2025-2030)

Table 27. Global Contact Center as a Service Market Size by Application (2019-2024) & (US$ Million)

Table 28. Global Contact Center as a Service Revenue Share by Application (2019-2024)

Table 29. Global Contact Center as a Service Forecasted Market Size by Application (2025-2030) & (US$ Million)

Table 30. Global Contact Center as a Service Revenue Share by Application (2025-2030)

Table 31. North America Contact Center as a Service Market Size by Type (2019-2024) & (US$ Million)

Table 32. North America Contact Center as a Service Market Size by Type (2025-2030) & (US$ Million)

Table 33. North America Contact Center as a Service Market Size by Application (2019-2024) & (US$ Million)

Table 34. North America Contact Center as a Service Market Size by Application (2025-2030) & (US$ Million)

Table 35. North America Contact Center as a Service Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 36. North America Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)

Table 37. North America Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)

Table 38. Europe Contact Center as a Service Market Size by Type (2019-2024) & (US$ Million)

Table 39. Europe Contact Center as a Service Market Size by Type (2025-2030) & (US$ Million)

Table 40. Europe Contact Center as a Service Market Size by Application (2019-2024) & (US$ Million)

Table 41. Europe Contact Center as a Service Market Size by Application (2025-2030) & (US$ Million)

Table 42. Europe Contact Center as a Service Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 43. Europe Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)

Table 44. Europe Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)

Table 45. China Contact Center as a Service Market Size by Type (2019-2024) & (US$ Million)

Table 46. China Contact Center as a Service Market Size by Type (2025-2030) & (US$ Million)

Table 47. China Contact Center as a Service Market Size by Application (2019-2024) & (US$ Million)

Table 48. China Contact Center as a Service Market Size by Application (2025-2030) & (US$ Million)

Table 49. Asia Contact Center as a Service Market Size by Type (2019-2024) & (US$ Million)

Table 50. Asia Contact Center as a Service Market Size by Type (2025-2030) & (US$ Million)

Table 51. Asia Contact Center as a Service Market Size by Application (2019-2024) & (US$ Million)

Table 52. Asia Contact Center as a Service Market Size by Application (2025-2030) & (US$ Million)

Table 53. Asia Contact Center as a Service Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030

Table 54. Asia Contact Center as a Service Market Size by Region (2019-2024) & (US$ Million)

Table 55. Asia Contact Center as a Service Market Size by Region (2025-2030) & (US$ Million)

Table 56. Middle East, Africa, and Latin America Contact Center as a Service Market Size by Type (2019-2024) & (US$ Million)

Table 57. Middle East, Africa, and Latin America Contact Center as a Service Market Size by Type (2025-2030) & (US$ Million)

Table 58. Middle East, Africa, and Latin America Contact Center as a Service Market Size by Application (2019-2024) & (US$ Million)

Table 59. Middle East, Africa, and Latin America Contact Center as a Service Market Size by Application (2025-2030) & (US$ Million)

Table 60. Middle East, Africa, and Latin America Contact Center as a Service Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030

Table 61. Middle East, Africa, and Latin America Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)

Table 62. Middle East, Africa, and Latin America Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)

Table 63. Five9 Company Details

Table 64. Five9 Business Overview

Table 65. Five9 Contact Center as a Service Product

Table 66. Five9 Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 67. Five9 Recent Developments

Table 68. inContact Company Details

Table 69. inContact Business Overview

Table 70. inContact Contact Center as a Service Product

Table 71. inContact Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 72. inContact Recent Developments

Table 73. Talkdesk Company Details

Table 74. Talkdesk Business Overview

Table 75. Talkdesk Contact Center as a Service Product

Table 76. Talkdesk Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 77. Talkdesk Recent Developments

Table 78. Genesys Company Details

Table 79. Genesys Business Overview

Table 80. Genesys Contact Center as a Service Product

Table 81. Genesys Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 82. Genesys Recent Developments

Table 83. 8x8 Company Details

Table 84. 8x8 Business Overview

Table 85. 8x8 Contact Center as a Service Product

Table 86. 8x8 Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 87. 8x8 Recent Developments

Table 88. NewVoiceMedia Company Details

Table 89. NewVoiceMedia Business Overview

Table 90. NewVoiceMedia Contact Center as a Service Product

Table 91. NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 92. NewVoiceMedia Recent Developments

Table 93. Serenova Company Details

Table 94. Serenova Business Overview

Table 95. Serenova Contact Center as a Service Product

Table 96. Serenova Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 97. Serenova Recent Developments

Table 98. Connect First Company Details

Table 99. Connect First Business Overview

Table 100. Connect First Contact Center as a Service Product

Table 101. Connect First Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 102. Connect First Recent Developments

Table 103. Noble Systems Company Details

Table 104. Noble Systems Business Overview

Table 105. Noble Systems Contact Center as a Service Product

Table 106. Noble Systems Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 107. Noble Systems Recent Developments

Table 108. Cisco (BroadSoft) Company Details

Table 109. Cisco (BroadSoft) Business Overview

Table 110. Cisco (BroadSoft) Contact Center as a Service Product

Table 111. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 112. Cisco (BroadSoft) Recent Developments

Table 113. Evolve IP Company Details

Table 114. Evolve IP Business Overview

Table 115. Evolve IP Contact Center as a Service Product

Table 116. Evolve IP Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 117. Evolve IP Recent Developments

Table 118. Nuance Company Details

Table 119. Nuance Business Overview

Table 120. Nuance Contact Center as a Service Product

Table 121. Nuance Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 122. Nuance Recent Developments

Table 123. Talkdesk Company Details

Table 124. Talkdesk Business Overview

Table 125. Talkdesk Contact Center as a Service Product

Table 126. Talkdesk Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 127. Talkdesk Recent Developments

Table 128. Genesys Company Details

Table 129. Genesys Business Overview

Table 130. Genesys Contact Center as a Service Product

Table 131. Genesys Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 132. Genesys Recent Developments

Table 133. NewVoiceMedia Company Details

Table 134. NewVoiceMedia Business Overview

Table 135. NewVoiceMedia Contact Center as a Service Product

Table 136. NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 137. NewVoiceMedia Recent Developments

Table 138. Content Guru Company Details

Table 139. Content Guru Business Overview

Table 140. Content Guru Contact Center as a Service Product

Table 141. Content Guru Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 142. Content Guru Recent Developments

Table 143. Puzzel (Intelecom) Company Details

Table 144. Puzzel (Intelecom) Business Overview

Table 145. Puzzel (Intelecom) Contact Center as a Service Product

Table 146. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 147. Puzzel (Intelecom) Recent Developments

Table 148. Orange Business Company Details

Table 149. Orange Business Business Overview

Table 150. Orange Business Contact Center as a Service Product

Table 151. Orange Business Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 152. Orange Business Recent Developments

Table 153. Services Company Details

Table 154. Services Business Overview

Table 155. Services Contact Center as a Service Product

Table 156. Services Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 157. Services Recent Developments

Table 158. Capgemini Company Details

Table 159. Capgemini Business Overview

Table 160. Capgemini Contact Center as a Service Product

Table 161. Capgemini Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 162. Capgemini Recent Developments

Table 163. BT Company Details

Table 164. BT Business Overview

Table 165. BT Contact Center as a Service Product

Table 166. BT Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)

Table 167. BT Recent Developments

Table 168. Research Programs/Design for This Report

Table 169. Key Data Information from Secondary Sources

Table 170. Key Data Information from Primary Sources

List of Figures

Figure 1. Global Contact Center as a Service Market Size Growth Rate by Type, 2019 VS 2023 VS 2030 (US$ Million)

Figure 2. Global Contact Center as a Service Market Share by Type: 2023 VS 2030

Figure 3. Onshore Outsourcing Features

Figure 4. Offshore Outsourcing Features

Figure 5. Global Contact Center as a Service Market Size Growth Rate by Application, 2019 VS 2023 VS 2030 (US$ Million)

Figure 6. Global Contact Center as a Service Market Share by Application: 2023 VS 2030

Figure 7. Telecom & IT Case Studies

Figure 8. BFSI Case Studies

Figure 9. Healthcare & Life Sciences Case Studies

Figure 10. Government & Public Case Studies

Figure 11. Retail & Consumer Goods Case Studies

Figure 12. Others Case Studies

Figure 13. Contact Center as a Service Report Years Considered

Figure 14. Global Contact Center as a Service Market Size (US$ Million), Year-over-Year: 2019-2030

Figure 15. Global Contact Center as a Service Market Size, (US$ Million), 2019 VS 2023 VS 2030

Figure 16. Global Contact Center as a Service Market Share by Region: 2023 VS 2030

Figure 17. Global Contact Center as a Service Market Share by Players in 2023

Figure 18. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as a Service as of 2023)

Figure 19. The Top 10 and 5 Players Market Share by Contact Center as a Service Revenue in 2023

Figure 20. North America Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 21. North America Contact Center as a Service Market Share by Type (2019-2030)

Figure 22. North America Contact Center as a Service Market Share by Application (2019-2030)

Figure 23. North America Contact Center as a Service Market Share by Country (2019-2030)

Figure 24. United States Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 25. Canada Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 26. Europe Contact Center as a Service Market Size YoY (2019-2030) & (US$ Million)

Figure 27. Europe Contact Center as a Service Market Share by Type (2019-2030)

Figure 28. Europe Contact Center as a Service Market Share by Application (2019-2030)

Figure 29. Europe Contact Center as a Service Market Share by Country (2019-2030)

Figure 30. Germany Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 31. France Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 32. U.K. Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 33. Italy Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 34. Russia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 35. Nordic Countries Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 36. China Contact Center as a Service Market Size YoY (2019-2030) & (US$ Million)

Figure 37. China Contact Center as a Service Market Share by Type (2019-2030)

Figure 38. China Contact Center as a Service Market Share by Application (2019-2030)

Figure 39. Asia Contact Center as a Service Market Size YoY (2019-2030) & (US$ Million)

Figure 40. Asia Contact Center as a Service Market Share by Type (2019-2030)

Figure 41. Asia Contact Center as a Service Market Share by Application (2019-2030)

Figure 42. Asia Contact Center as a Service Market Share by Region (2019-2030)

Figure 43. Japan Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 44. South Korea Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 45. China Taiwan Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 46. Southeast Asia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 47. India Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 48. Australia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 49. Middle East, Africa, and Latin America Contact Center as a Service Market Size YoY (2019-2030) & (US$ Million)

Figure 50. Middle East, Africa, and Latin America Contact Center as a Service Market Share by Type (2019-2030)

Figure 51. Middle East, Africa, and Latin America Contact Center as a Service Market Share by Application (2019-2030)

Figure 52. Middle East, Africa, and Latin America Contact Center as a Service Market Share by Country (2019-2030)

Figure 53. Brazil Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 54. Mexico Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 55. Turkey Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 56. Saudi Arabia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 57. Israel Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 58. GCC Countries Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)

Figure 59. Five9 Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 60. inContact Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 61. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 62. Genesys Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 63. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 64. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 65. Serenova Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 66. Connect First Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 67. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 68. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 69. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 70. Nuance Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 71. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 72. Genesys Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 73. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 74. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 75. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 76. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 77. Services Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 78. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 79. BT Revenue Growth Rate in Contact Center as a Service Business (2019-2024)

Figure 80. Bottom-up and Top-down Approaches for This Report

Figure 81. Data Triangulation

Figure 82. Key Executives Interviewed

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