List of Tables
Table 1. Global Contact Center as a Service Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of Onshore Outsourcing
Table 3. Key Players of Offshore Outsourcing
Table 4. Global Contact Center as a Service Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 5. Global Contact Center as a Service Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 6. Global Contact Center as a Service Market Size by Region (2019-2024) & (US$ Million)
Table 7. Global Contact Center as a Service Market Share by Region (2019-2024)
Table 8. Global Contact Center as a Service Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 9. Global Contact Center as a Service Market Share by Region (2025-2030)
Table 10. Contact Center as a Service Market Trends
Table 11. Contact Center as a Service Market Drivers
Table 12. Contact Center as a Service Market Challenges
Table 13. Contact Center as a Service Market Restraints
Table 14. Global Contact Center as a Service Revenue by Players (2019-2024) & (US$ Million)
Table 15. Global Contact Center as a Service Market Share by Players (2019-2024)
Table 16. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as a Service as of 2023)
Table 17. Ranking of Global Top Contact Center as a Service Companies by Revenue (US$ Million) in 2023
Table 18. Global 5 Largest Players Market Share by Contact Center as a Service Revenue (CR5 and HHI) & (2019-2024)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Contact Center as a Service Product Solution and Service
Table 21. Date of Enter into Contact Center as a Service Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Contact Center as a Service Market Size by Type (2019-2024) & (US$ Million)
Table 24. Global Contact Center as a Service Revenue Market Share by Type (2019-2024)
Table 25. Global Contact Center as a Service Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 26. Global Contact Center as a Service Revenue Market Share by Type (2025-2030)
Table 27. Global Contact Center as a Service Market Size by Application (2019-2024) & (US$ Million)
Table 28. Global Contact Center as a Service Revenue Market Share by Application (2019-2024)
Table 29. Global Contact Center as a Service Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 30. Global Contact Center as a Service Revenue Market Share by Application (2025-2030)
Table 31. North America Contact Center as a Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 32. North America Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)
Table 33. North America Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)
Table 34. Europe Contact Center as a Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. Europe Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)
Table 36. Europe Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)
Table 37. Asia-Pacific Contact Center as a Service Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
Table 38. Asia-Pacific Contact Center as a Service Market Size by Region (2019-2024) & (US$ Million)
Table 39. Asia-Pacific Contact Center as a Service Market Size by Region (2025-2030) & (US$ Million)
Table 40. Latin America Contact Center as a Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 41. Latin America Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)
Table 42. Latin America Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)
Table 43. Middle East & Africa Contact Center as a Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Middle East & Africa Contact Center as a Service Market Size by Country (2019-2024) & (US$ Million)
Table 45. Middle East & Africa Contact Center as a Service Market Size by Country (2025-2030) & (US$ Million)
Table 46. Five9 Company Detail
Table 47. Five9 Business Overview
Table 48. Five9 Contact Center as a Service Product
Table 49. Five9 Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 50. Five9 Recent Development
Table 51. inContact Company Detail
Table 52. inContact Business Overview
Table 53. inContact Contact Center as a Service Product
Table 54. inContact Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 55. inContact Recent Development
Table 56. Talkdesk Company Detail
Table 57. Talkdesk Business Overview
Table 58. Talkdesk Contact Center as a Service Product
Table 59. Talkdesk Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 60. Talkdesk Recent Development
Table 61. Genesys Company Detail
Table 62. Genesys Business Overview
Table 63. Genesys Contact Center as a Service Product
Table 64. Genesys Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 65. Genesys Recent Development
Table 66. 8x8 Company Detail
Table 67. 8x8 Business Overview
Table 68. 8x8 Contact Center as a Service Product
Table 69. 8x8 Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 70. 8x8 Recent Development
Table 71. NewVoiceMedia Company Detail
Table 72. NewVoiceMedia Business Overview
Table 73. NewVoiceMedia Contact Center as a Service Product
Table 74. NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 75. NewVoiceMedia Recent Development
Table 76. Serenova Company Detail
Table 77. Serenova Business Overview
Table 78. Serenova Contact Center as a Service Product
Table 79. Serenova Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 80. Serenova Recent Development
Table 81. Connect First Company Detail
Table 82. Connect First Business Overview
Table 83. Connect First Contact Center as a Service Product
Table 84. Connect First Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 85. Connect First Recent Development
Table 86. Noble Systems Company Detail
Table 87. Noble Systems Business Overview
Table 88. Noble Systems Contact Center as a Service Product
Table 89. Noble Systems Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 90. Noble Systems Recent Development
Table 91. Cisco (BroadSoft) Company Detail
Table 92. Cisco (BroadSoft) Business Overview
Table 93. Cisco (BroadSoft) Contact Center as a Service Product
Table 94. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 95. Cisco (BroadSoft) Recent Development
Table 96. Evolve IP Company Detail
Table 97. Evolve IP Business Overview
Table 98. Evolve IP Contact Center as a Service Product
Table 99. Evolve IP Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 100. Evolve IP Recent Development
Table 101. Nuance Company Detail
Table 102. Nuance Business Overview
Table 103. Nuance Contact Center as a Service Product
Table 104. Nuance Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 105. Nuance Recent Development
Table 106. Talkdesk Company Detail
Table 107. Talkdesk Business Overview
Table 108. Talkdesk Contact Center as a Service Product
Table 109. Talkdesk Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 110. Talkdesk Recent Development
Table 111. Genesys Company Detail
Table 112. Genesys Business Overview
Table 113. Genesys Contact Center as a Service Product
Table 114. Genesys Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 115. Genesys Recent Development
Table 116. NewVoiceMedia Company Detail
Table 117. NewVoiceMedia Business Overview
Table 118. NewVoiceMedia Contact Center as a Service Product
Table 119. NewVoiceMedia Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 120. NewVoiceMedia Recent Development
Table 121. Content Guru Company Detail
Table 122. Content Guru Business Overview
Table 123. Content Guru Contact Center as a Service Product
Table 124. Content Guru Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 125. Content Guru Recent Development
Table 126. Puzzel (Intelecom) Company Detail
Table 127. Puzzel (Intelecom) Business Overview
Table 128. Puzzel (Intelecom) Contact Center as a Service Product
Table 129. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 130. Puzzel (Intelecom) Recent Development
Table 131. Orange Business Company Detail
Table 132. Orange Business Business Overview
Table 133. Orange Business Contact Center as a Service Product
Table 134. Orange Business Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 135. Orange Business Recent Development
Table 136. Services Company Detail
Table 137. Services Business Overview
Table 138. Services Contact Center as a Service Product
Table 139. Services Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 140. Services Recent Development
Table 141. Capgemini Company Detail
Table 142. Capgemini Business Overview
Table 143. Capgemini Contact Center as a Service Product
Table 144. Capgemini Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 145. Capgemini Recent Development
Table 146. BT Company Detail
Table 147. BT Business Overview
Table 148. BT Contact Center as a Service Product
Table 149. BT Revenue in Contact Center as a Service Business (2019-2024) & (US$ Million)
Table 150. BT Recent Development
Table 151. Research Programs/Design for This Report
Table 152. Key Data Information from Secondary Sources
Table 153. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center as a Service Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 2. Global Contact Center as a Service Market Share by Type: 2023 VS 2030
Figure 3. Onshore Outsourcing Features
Figure 4. Offshore Outsourcing Features
Figure 5. Global Contact Center as a Service Market Size Comparison by Application (2024-2030) & (US$ Million)
Figure 6. Global Contact Center as a Service Market Share by Application: 2023 VS 2030
Figure 7. Telecom & IT Case Studies
Figure 8. BFSI Case Studies
Figure 9. Healthcare & Life Sciences Case Studies
Figure 10. Government & Public Case Studies
Figure 11. Retail & Consumer Goods Case Studies
Figure 12. Others Case Studies
Figure 13. Contact Center as a Service Report Years Considered
Figure 14. Global Contact Center as a Service Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 15. Global Contact Center as a Service Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 16. Global Contact Center as a Service Market Share by Region: 2023 VS 2030
Figure 17. Global Contact Center as a Service Market Share by Players in 2023
Figure 18. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as a Service as of 2023)
Figure 19. The Top 10 and 5 Players Market Share by Contact Center as a Service Revenue in 2023
Figure 20. North America Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 21. North America Contact Center as a Service Market Share by Country (2019-2030)
Figure 22. United States Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 23. Canada Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. Europe Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 25. Europe Contact Center as a Service Market Share by Country (2019-2030)
Figure 26. Germany Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 27. France Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. U.K. Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. Italy Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. Russia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. Nordic Countries Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Asia-Pacific Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. Asia-Pacific Contact Center as a Service Market Share by Region (2019-2030)
Figure 34. China Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 35. Japan Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. South Korea Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. Southeast Asia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. India Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. Australia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Latin America Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. Latin America Contact Center as a Service Market Share by Country (2019-2030)
Figure 42. Mexico Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 43. Brazil Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Middle East & Africa Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 45. Middle East & Africa Contact Center as a Service Market Share by Country (2019-2030)
Figure 46. Turkey Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 47. Saudi Arabia Contact Center as a Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 48. Five9 Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 49. inContact Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 50. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 51. Genesys Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 52. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 53. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 54. Serenova Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 55. Connect First Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 56. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 57. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 58. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 59. Nuance Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 60. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 61. Genesys Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 62. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 63. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 64. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 65. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 66. Services Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 67. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 68. BT Revenue Growth Rate in Contact Center as a Service Business (2019-2024)
Figure 69. Bottom-up and Top-down Approaches for This Report
Figure 70. Data Triangulation
Figure 71. Key Executives Interviewed