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Global Customer Journey Software Market Research Report 2025
Published Date: July 2025
|
Report Code: QYRE-Auto-18G12680
Home | Market Reports | Computers & Electronics| Software| Business & Productivity Software
Global Customer Journey Software Industry Research Report Growth Trends and Competitive Analysis 2022 2028
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Global Customer Journey Software Market Research Report 2025

Code: QYRE-Auto-18G12680
Report
July 2025
Pages:95
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Act-On Software
Clarabridge
CSG
Gainsight
Genesys
Hotjar
Lucidchart
Microsoft
MIRO
Quadient
SAS
Smaply
SugarCRM
Thunderhead
Totango
Touchpoint
UXPressia
Woopra

Customer Journey Software Market Size

The global market for Customer Journey Software was valued at US$ 1175 million in the year 2024 and is projected to reach a revised size of US$ 2165 million by 2031, growing at a CAGR of 9.3% during the forecast period.

Customer Journey Software Market

Customer Journey Software Market

Customer Journey Software refers to a suite of tools and technologies designed to map, analyze, and optimize the interactions and experiences that customers have with a business throughout their entire journey. It visualizes touchpoints across various channels and stages, from initial awareness to post-purchase support. This software helps companies understand customer behavior, pain points, and preferences, enabling them to design more tailored and seamless experiences. By gathering data and insights, businesses can make informed decisions to enhance customer satisfaction, increase engagement, and ultimately improve loyalty and retention.
The industry trend of Customer Journey Software is on a growth trajectory driven by the increasing need for businesses to provide exceptional and cohesive customer experiences. As companies aim to differentiate themselves in competitive markets, the focus on understanding and improving the customer journey is paramount. With the rise of omnichannel interactions, the complexity of customer journeys has grown, necessitating advanced tools to track and optimize these experiences. Additionally, as data analytics and artificial intelligence continue to evolve, Customer Journey Software is incorporating predictive capabilities to anticipate customer needs and personalize interactions, aligning with the industry"s direction towards more data-driven and customer-centric strategies.
This report aims to provide a comprehensive presentation of the global market for Customer Journey Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Journey Software.
The Customer Journey Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Journey Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Journey Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Journey Software Market Report

Report Metric Details
Report Name Customer Journey Software Market
Accounted market size in year US$ 1175 million
Forecasted market size in 2031 US$ 2165 million
CAGR 9.3%
Base Year year
Forecasted years 2025 - 2031
Segment by Type
Segment by Application
  • Large Enterprises
  • SMEs
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Act-On Software, Clarabridge, CSG, Gainsight, Genesys, Hotjar, Lucidchart, Microsoft, Miro, Quadient, SAS, Smaply, SugarCRM, Thunderhead, Totango, Touchpoint, UXPressia, Woopra
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Journey Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Customer Journey Software Market growing?

Ans: The Customer Journey Software Market witnessing a CAGR of 9.3% during the forecast period 2025-2031.

What is the Customer Journey Software Market size in 2031?

Ans: The Customer Journey Software Market size in 2031 will be US$ 2165 million.

Who are the main players in the Customer Journey Software Market report?

Ans: The main players in the Customer Journey Software Market are Act-On Software, Clarabridge, CSG, Gainsight, Genesys, Hotjar, Lucidchart, Microsoft, Miro, Quadient, SAS, Smaply, SugarCRM, Thunderhead, Totango, Touchpoint, UXPressia, Woopra

What are the Application segmentation covered in the Customer Journey Software Market report?

Ans: The Applications covered in the Customer Journey Software Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Customer Journey Software Market report?

Ans: The Types covered in the Customer Journey Software Market report are Journey Mapping, Journey Management, Journey Analytics, Other

Recommended Reports

Customer Experience

Customer Engagement

Customer Operations

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Journey Mapping
1.2.3 Journey Management
1.2.4 Journey Analytics
1.2.5 Other
1.3 Market by Application
1.3.1 Global Customer Journey Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Software Market Perspective (2020-2031)
2.2 Global Customer Journey Software Growth Trends by Region
2.2.1 Global Customer Journey Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Journey Software Historic Market Size by Region (2020-2025)
2.2.3 Customer Journey Software Forecasted Market Size by Region (2026-2031)
2.3 Customer Journey Software Market Dynamics
2.3.1 Customer Journey Software Industry Trends
2.3.2 Customer Journey Software Market Drivers
2.3.3 Customer Journey Software Market Challenges
2.3.4 Customer Journey Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Software Players by Revenue
3.1.1 Global Top Customer Journey Software Players by Revenue (2020-2025)
3.1.2 Global Customer Journey Software Revenue Market Share by Players (2020-2025)
3.2 Global Customer Journey Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Journey Software Revenue
3.4 Global Customer Journey Software Market Concentration Ratio
3.4.1 Global Customer Journey Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Software Revenue in 2024
3.5 Global Key Players of Customer Journey Software Head office and Area Served
3.6 Global Key Players of Customer Journey Software, Product and Application
3.7 Global Key Players of Customer Journey Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Software Breakdown Data by Type
4.1 Global Customer Journey Software Historic Market Size by Type (2020-2025)
4.2 Global Customer Journey Software Forecasted Market Size by Type (2026-2031)
5 Customer Journey Software Breakdown Data by Application
5.1 Global Customer Journey Software Historic Market Size by Application (2020-2025)
5.2 Global Customer Journey Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Journey Software Market Size (2020-2031)
6.2 North America Customer Journey Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Journey Software Market Size by Country (2020-2025)
6.4 North America Customer Journey Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Journey Software Market Size (2020-2031)
7.2 Europe Customer Journey Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Journey Software Market Size by Country (2020-2025)
7.4 Europe Customer Journey Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Software Market Size (2020-2031)
8.2 Asia-Pacific Customer Journey Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Journey Software Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Journey Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Journey Software Market Size (2020-2031)
9.2 Latin America Customer Journey Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Journey Software Market Size by Country (2020-2025)
9.4 Latin America Customer Journey Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Software Market Size (2020-2031)
10.2 Middle East & Africa Customer Journey Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Journey Software Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Journey Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Act-On Software
11.1.1 Act-On Software Company Details
11.1.2 Act-On Software Business Overview
11.1.3 Act-On Software Customer Journey Software Introduction
11.1.4 Act-On Software Revenue in Customer Journey Software Business (2020-2025)
11.1.5 Act-On Software Recent Development
11.2 Clarabridge
11.2.1 Clarabridge Company Details
11.2.2 Clarabridge Business Overview
11.2.3 Clarabridge Customer Journey Software Introduction
11.2.4 Clarabridge Revenue in Customer Journey Software Business (2020-2025)
11.2.5 Clarabridge Recent Development
11.3 CSG
11.3.1 CSG Company Details
11.3.2 CSG Business Overview
11.3.3 CSG Customer Journey Software Introduction
11.3.4 CSG Revenue in Customer Journey Software Business (2020-2025)
11.3.5 CSG Recent Development
11.4 Gainsight
11.4.1 Gainsight Company Details
11.4.2 Gainsight Business Overview
11.4.3 Gainsight Customer Journey Software Introduction
11.4.4 Gainsight Revenue in Customer Journey Software Business (2020-2025)
11.4.5 Gainsight Recent Development
11.5 Genesys
11.5.1 Genesys Company Details
11.5.2 Genesys Business Overview
11.5.3 Genesys Customer Journey Software Introduction
11.5.4 Genesys Revenue in Customer Journey Software Business (2020-2025)
11.5.5 Genesys Recent Development
11.6 Hotjar
11.6.1 Hotjar Company Details
11.6.2 Hotjar Business Overview
11.6.3 Hotjar Customer Journey Software Introduction
11.6.4 Hotjar Revenue in Customer Journey Software Business (2020-2025)
11.6.5 Hotjar Recent Development
11.7 Lucidchart
11.7.1 Lucidchart Company Details
11.7.2 Lucidchart Business Overview
11.7.3 Lucidchart Customer Journey Software Introduction
11.7.4 Lucidchart Revenue in Customer Journey Software Business (2020-2025)
11.7.5 Lucidchart Recent Development
11.8 Microsoft
11.8.1 Microsoft Company Details
11.8.2 Microsoft Business Overview
11.8.3 Microsoft Customer Journey Software Introduction
11.8.4 Microsoft Revenue in Customer Journey Software Business (2020-2025)
11.8.5 Microsoft Recent Development
11.9 Miro
11.9.1 Miro Company Details
11.9.2 Miro Business Overview
11.9.3 Miro Customer Journey Software Introduction
11.9.4 Miro Revenue in Customer Journey Software Business (2020-2025)
11.9.5 Miro Recent Development
11.10 Quadient
11.10.1 Quadient Company Details
11.10.2 Quadient Business Overview
11.10.3 Quadient Customer Journey Software Introduction
11.10.4 Quadient Revenue in Customer Journey Software Business (2020-2025)
11.10.5 Quadient Recent Development
11.11 SAS
11.11.1 SAS Company Details
11.11.2 SAS Business Overview
11.11.3 SAS Customer Journey Software Introduction
11.11.4 SAS Revenue in Customer Journey Software Business (2020-2025)
11.11.5 SAS Recent Development
11.12 Smaply
11.12.1 Smaply Company Details
11.12.2 Smaply Business Overview
11.12.3 Smaply Customer Journey Software Introduction
11.12.4 Smaply Revenue in Customer Journey Software Business (2020-2025)
11.12.5 Smaply Recent Development
11.13 SugarCRM
11.13.1 SugarCRM Company Details
11.13.2 SugarCRM Business Overview
11.13.3 SugarCRM Customer Journey Software Introduction
11.13.4 SugarCRM Revenue in Customer Journey Software Business (2020-2025)
11.13.5 SugarCRM Recent Development
11.14 Thunderhead
11.14.1 Thunderhead Company Details
11.14.2 Thunderhead Business Overview
11.14.3 Thunderhead Customer Journey Software Introduction
11.14.4 Thunderhead Revenue in Customer Journey Software Business (2020-2025)
11.14.5 Thunderhead Recent Development
11.15 Totango
11.15.1 Totango Company Details
11.15.2 Totango Business Overview
11.15.3 Totango Customer Journey Software Introduction
11.15.4 Totango Revenue in Customer Journey Software Business (2020-2025)
11.15.5 Totango Recent Development
11.16 Touchpoint
11.16.1 Touchpoint Company Details
11.16.2 Touchpoint Business Overview
11.16.3 Touchpoint Customer Journey Software Introduction
11.16.4 Touchpoint Revenue in Customer Journey Software Business (2020-2025)
11.16.5 Touchpoint Recent Development
11.17 UXPressia
11.17.1 UXPressia Company Details
11.17.2 UXPressia Business Overview
11.17.3 UXPressia Customer Journey Software Introduction
11.17.4 UXPressia Revenue in Customer Journey Software Business (2020-2025)
11.17.5 UXPressia Recent Development
11.18 Woopra
11.18.1 Woopra Company Details
11.18.2 Woopra Business Overview
11.18.3 Woopra Customer Journey Software Introduction
11.18.4 Woopra Revenue in Customer Journey Software Business (2020-2025)
11.18.5 Woopra Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Act-On Software
Clarabridge
CSG
Gainsight
Genesys
Hotjar
Lucidchart
Microsoft
MIRO
Quadient
SAS
Smaply
SugarCRM
Thunderhead
Totango
Touchpoint
UXPressia
Woopra
List of Tables
 Table 1. Global Customer Journey Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Journey Mapping
 Table 3. Key Players of Journey Management
 Table 4. Key Players of Journey Analytics
 Table 5. Key Players of Other
 Table 6. Global Customer Journey Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 7. Global Customer Journey Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 8. Global Customer Journey Software Market Size by Region (2020-2025) & (US$ Million)
 Table 9. Global Customer Journey Software Market Share by Region (2020-2025)
 Table 10. Global Customer Journey Software Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 11. Global Customer Journey Software Market Share by Region (2026-2031)
 Table 12. Customer Journey Software Market Trends
 Table 13. Customer Journey Software Market Drivers
 Table 14. Customer Journey Software Market Challenges
 Table 15. Customer Journey Software Market Restraints
 Table 16. Global Customer Journey Software Revenue by Players (2020-2025) & (US$ Million)
 Table 17. Global Customer Journey Software Market Share by Players (2020-2025)
 Table 18. Global Top Customer Journey Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Software as of 2024)
 Table 19. Ranking of Global Top Customer Journey Software Companies by Revenue (US$ Million) in 2024
 Table 20. Global 5 Largest Players Market Share by Customer Journey Software Revenue (CR5 and HHI) & (2020-2025)
 Table 21. Global Key Players of Customer Journey Software, Headquarters and Area Served
 Table 22. Global Key Players of Customer Journey Software, Product and Application
 Table 23. Global Key Players of Customer Journey Software, Date of Enter into This Industry
 Table 24. Mergers & Acquisitions, Expansion Plans
 Table 25. Global Customer Journey Software Market Size by Type (2020-2025) & (US$ Million)
 Table 26. Global Customer Journey Software Revenue Market Share by Type (2020-2025)
 Table 27. Global Customer Journey Software Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 28. Global Customer Journey Software Revenue Market Share by Type (2026-2031)
 Table 29. Global Customer Journey Software Market Size by Application (2020-2025) & (US$ Million)
 Table 30. Global Customer Journey Software Revenue Market Share by Application (2020-2025)
 Table 31. Global Customer Journey Software Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 32. Global Customer Journey Software Revenue Market Share by Application (2026-2031)
 Table 33. North America Customer Journey Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 34. North America Customer Journey Software Market Size by Country (2020-2025) & (US$ Million)
 Table 35. North America Customer Journey Software Market Size by Country (2026-2031) & (US$ Million)
 Table 36. Europe Customer Journey Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 37. Europe Customer Journey Software Market Size by Country (2020-2025) & (US$ Million)
 Table 38. Europe Customer Journey Software Market Size by Country (2026-2031) & (US$ Million)
 Table 39. Asia-Pacific Customer Journey Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 40. Asia-Pacific Customer Journey Software Market Size by Region (2020-2025) & (US$ Million)
 Table 41. Asia-Pacific Customer Journey Software Market Size by Region (2026-2031) & (US$ Million)
 Table 42. Latin America Customer Journey Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 43. Latin America Customer Journey Software Market Size by Country (2020-2025) & (US$ Million)
 Table 44. Latin America Customer Journey Software Market Size by Country (2026-2031) & (US$ Million)
 Table 45. Middle East & Africa Customer Journey Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 46. Middle East & Africa Customer Journey Software Market Size by Country (2020-2025) & (US$ Million)
 Table 47. Middle East & Africa Customer Journey Software Market Size by Country (2026-2031) & (US$ Million)
 Table 48. Act-On Software Company Details
 Table 49. Act-On Software Business Overview
 Table 50. Act-On Software Customer Journey Software Product
 Table 51. Act-On Software Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 52. Act-On Software Recent Development
 Table 53. Clarabridge Company Details
 Table 54. Clarabridge Business Overview
 Table 55. Clarabridge Customer Journey Software Product
 Table 56. Clarabridge Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 57. Clarabridge Recent Development
 Table 58. CSG Company Details
 Table 59. CSG Business Overview
 Table 60. CSG Customer Journey Software Product
 Table 61. CSG Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 62. CSG Recent Development
 Table 63. Gainsight Company Details
 Table 64. Gainsight Business Overview
 Table 65. Gainsight Customer Journey Software Product
 Table 66. Gainsight Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 67. Gainsight Recent Development
 Table 68. Genesys Company Details
 Table 69. Genesys Business Overview
 Table 70. Genesys Customer Journey Software Product
 Table 71. Genesys Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 72. Genesys Recent Development
 Table 73. Hotjar Company Details
 Table 74. Hotjar Business Overview
 Table 75. Hotjar Customer Journey Software Product
 Table 76. Hotjar Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 77. Hotjar Recent Development
 Table 78. Lucidchart Company Details
 Table 79. Lucidchart Business Overview
 Table 80. Lucidchart Customer Journey Software Product
 Table 81. Lucidchart Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 82. Lucidchart Recent Development
 Table 83. Microsoft Company Details
 Table 84. Microsoft Business Overview
 Table 85. Microsoft Customer Journey Software Product
 Table 86. Microsoft Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 87. Microsoft Recent Development
 Table 88. Miro Company Details
 Table 89. Miro Business Overview
 Table 90. Miro Customer Journey Software Product
 Table 91. Miro Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 92. Miro Recent Development
 Table 93. Quadient Company Details
 Table 94. Quadient Business Overview
 Table 95. Quadient Customer Journey Software Product
 Table 96. Quadient Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 97. Quadient Recent Development
 Table 98. SAS Company Details
 Table 99. SAS Business Overview
 Table 100. SAS Customer Journey Software Product
 Table 101. SAS Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 102. SAS Recent Development
 Table 103. Smaply Company Details
 Table 104. Smaply Business Overview
 Table 105. Smaply Customer Journey Software Product
 Table 106. Smaply Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 107. Smaply Recent Development
 Table 108. SugarCRM Company Details
 Table 109. SugarCRM Business Overview
 Table 110. SugarCRM Customer Journey Software Product
 Table 111. SugarCRM Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 112. SugarCRM Recent Development
 Table 113. Thunderhead Company Details
 Table 114. Thunderhead Business Overview
 Table 115. Thunderhead Customer Journey Software Product
 Table 116. Thunderhead Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 117. Thunderhead Recent Development
 Table 118. Totango Company Details
 Table 119. Totango Business Overview
 Table 120. Totango Customer Journey Software Product
 Table 121. Totango Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 122. Totango Recent Development
 Table 123. Touchpoint Company Details
 Table 124. Touchpoint Business Overview
 Table 125. Touchpoint Customer Journey Software Product
 Table 126. Touchpoint Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 127. Touchpoint Recent Development
 Table 128. UXPressia Company Details
 Table 129. UXPressia Business Overview
 Table 130. UXPressia Customer Journey Software Product
 Table 131. UXPressia Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 132. UXPressia Recent Development
 Table 133. Woopra Company Details
 Table 134. Woopra Business Overview
 Table 135. Woopra Customer Journey Software Product
 Table 136. Woopra Revenue in Customer Journey Software Business (2020-2025) & (US$ Million)
 Table 137. Woopra Recent Development
 Table 138. Research Programs/Design for This Report
 Table 139. Key Data Information from Secondary Sources
 Table 140. Key Data Information from Primary Sources
 Table 141. Authors List of This Report


List of Figures
 Figure 1. Customer Journey Software Picture
 Figure 2. Global Customer Journey Software Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Customer Journey Software Market Share by Type: 2024 VS 2031
 Figure 4. Journey Mapping Features
 Figure 5. Journey Management Features
 Figure 6. Journey Analytics Features
 Figure 7. Other Features
 Figure 8. Global Customer Journey Software Market Size by Application (2020-2031) & (US$ Million)
 Figure 9. Global Customer Journey Software Market Share by Application: 2024 VS 2031
 Figure 10. Large Enterprises Case Studies
 Figure 11. SMEs Case Studies
 Figure 12. Customer Journey Software Report Years Considered
 Figure 13. Global Customer Journey Software Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 14. Global Customer Journey Software Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 15. Global Customer Journey Software Market Share by Region: 2024 VS 2031
 Figure 16. Global Customer Journey Software Market Share by Players in 2024
 Figure 17. Global Top Customer Journey Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Software as of 2024)
 Figure 18. The Top 10 and 5 Players Market Share by Customer Journey Software Revenue in 2024
 Figure 19. North America Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 20. North America Customer Journey Software Market Share by Country (2020-2031)
 Figure 21. United States Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Canada Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 23. Europe Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. Europe Customer Journey Software Market Share by Country (2020-2031)
 Figure 25. Germany Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. France Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. U.K. Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Italy Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Russia Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Nordic Countries Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. Asia-Pacific Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Asia-Pacific Customer Journey Software Market Share by Region (2020-2031)
 Figure 33. China Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Japan Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. South Korea Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. Southeast Asia Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. India Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Australia Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. Latin America Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Latin America Customer Journey Software Market Share by Country (2020-2031)
 Figure 41. Mexico Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Brazil Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Middle East & Africa Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Middle East & Africa Customer Journey Software Market Share by Country (2020-2031)
 Figure 45. Turkey Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Saudi Arabia Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. UAE Customer Journey Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 48. Act-On Software Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 49. Clarabridge Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 50. CSG Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 51. Gainsight Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 52. Genesys Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 53. Hotjar Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 54. Lucidchart Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 55. Microsoft Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 56. Miro Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 57. Quadient Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 58. SAS Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 59. Smaply Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 60. SugarCRM Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 61. Thunderhead Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 62. Totango Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 63. Touchpoint Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 64. UXPressia Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 65. Woopra Revenue Growth Rate in Customer Journey Software Business (2020-2025)
 Figure 66. Bottom-up and Top-down Approaches for This Report
 Figure 67. Data Triangulation
 Figure 68. Key Executives Interviewed
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