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Global IT Service Management (ITSM) Software Market Size, Manufacturers, Supply Chain, Sales Channel and Clients, 2025-2031
Published Date: May 2025
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Report Code: QYRE-Auto-13F215
Home | Market Reports | Computers & Electronics| Enterprise Technology
Global IT Service Management ITSM Software Market Size Status and Forecast 2021 2027
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Global IT Service Management (ITSM) Software Market Size, Manufacturers, Supply Chain, Sales Channel and Clients, 2025-2031

Code: QYRE-Auto-13F215
Report
May 2025
Pages:156
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
ServiceNow
Atlassian
IBM
BMC Software
SAP
Epicor
TOPdesk
Agiloft Service
SysAid
SolarWinds
HPE
Freshworks
Ivanti
Broadcom
OpenText (Micro Focus)
ServiceHot
Zoho Corporation
IFS (Axios Systems, Ultimo Software)

IT Service Management (ITSM) Software Market Size

In 2024, the global market size of IT Service Management (ITSM) Software was estimated to be worth US$ 9991 million and is forecast to reach approximately US$ 26580 million by 2031 with a CAGR of 15.2% during the forecast period 2025-2031.

IT Service Management (ITSM) Software Market

IT Service Management (ITSM) Software Market

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
Global key players of IT Service Management Software include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, etc. The top five players hold a share over 29%. North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately. In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%. In terms of application, Configuration Management (CMDB) has a share about 27 percent.

Report Scope

This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM) Software.
The IT Service Management (ITSM) Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global IT Service Management (ITSM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IT Service Management (ITSM) Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, product type, application, and regions.
Market Segmentation

Scope of IT Service Management (ITSM) Software Market Report

Report Metric Details
Report Name IT Service Management (ITSM) Software Market
Forecasted market size in 2031 approximately US$ 26580 million
CAGR 15.2%
Forecasted years 2025 - 2031
Segment by Type
  • Cloud-based
  • On-premise
Segment by Application
  • Configuration Management (CMDB)
  • Incident and Problem Management
  • Service Request Management
  • Knowledge Management
  • Other Management
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company ServiceNow, Atlassian, Ivanti, IBM, Broadcom, BMC Software, IFS (Axios Systems, Ultimo Software), SAP, OpenText (Micro Focus), Freshworks, Epicor, TOPdesk, Agiloft Service, SysAid, SolarWinds, ServiceHot, Zoho Corporation
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on.
  • Chapter 2: Revenue of IT Service Management (ITSM) Software in global and regional level.
  • Chapter 3: Detailed analysis of IT Service Management (ITSM) Software company competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, IT Service Management (ITSM) Software revenue, gross margin, and recent development, etc.
  • Chapter 5: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 6: Provides the analysis of various market segments by Application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 7: North America (US & Canada) by Type, by Application and by country, revenue for each segment.
  • Chapter 8: Europe by Type, by Application and by country, revenue for each segment.
  • Chapter 9: Asia Pacific by Type, by Application and by region, revenue for each segment.
  • Chapter 10: Latin America by Type, by Application and by country, revenue for each segment.
  • Chapter 11: Middle East and Africa, by Type, by Application and by country, revenue for each segment.
  • Chapter 12: Analysis of industrial chain, sales channel, key raw materials, distributors, and customers.
  • Chapter 13: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
  • Chapter 14: Research Findings and Conclusion

FAQ for this report

What is the IT Service Management (ITSM) Software Market size in 2031?

Ans: The IT Service Management (ITSM) Software Market size in 2031 will be approximately US$ 26580 million.

What is the market share of major companies in IT Service Management (ITSM) Software Market?

Ans: The top five players hold a share over 29%.

What is the IT Service Management (ITSM) Software Market share by region?

Ans: North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately.

What is the IT Service Management (ITSM) Software Market share by type?

Ans: In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%.

Who are the main players in the IT Service Management (ITSM) Software Market report?

Ans: The main players in the IT Service Management (ITSM) Software Market are ServiceNow, Atlassian, Ivanti, IBM, Broadcom, BMC Software, IFS (Axios Systems, Ultimo Software), SAP, OpenText (Micro Focus), Freshworks, Epicor, TOPdesk, Agiloft Service, SysAid, SolarWinds, ServiceHot, Zoho Corporation

What are the Application segmentation covered in the IT Service Management (ITSM) Software Market report?

Ans: The Applications covered in the IT Service Management (ITSM) Software Market report are Configuration Management (CMDB), Incident and Problem Management, Service Request Management, Knowledge Management, Other Management

What are the Type segmentation covered in the IT Service Management (ITSM) Software Market report?

Ans: The Types covered in the IT Service Management (ITSM) Software Market report are Cloud-based, On-premise

1 Study Coverage
1.1 IT Service Management (ITSM) Software Product Introduction
1.2 Market by Type
1.2.1 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2020 VS 2024 VS 2031)
1.2.2 Cloud-based
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2020 VS 2024 VS 2031)
1.3.2 Configuration Management (CMDB)
1.3.3 Incident and Problem Management
1.3.4 Service Request Management
1.3.5 Knowledge Management
1.3.6 Other Management
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Executive Summary
2.1 Global IT Service Management (ITSM) Software Market Size Estimates and Forecasts
2.2 IT Service Management (ITSM) Software Market Size by Region: 2024 Versus 2031
2.2.1 Global IT Service Management (ITSM) Software Revenue by Region: 2020-2025
2.2.2 Global IT Service Management (ITSM) Software Revenue Forecast by Region (2026-2031)
2.2.3 Global IT Service Management (ITSM) Software Revenue Market Share by Region (2020-2031)
3 Market Segments
3.1 Breakdown Data by Type
3.1.1 Global IT Service Management (ITSM) Software Revenue by Type (2020-2031)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Type (2020-2031)
3.2 Breakdown Data by Application
3.2.1 Global IT Service Management (ITSM) Software Revenue by Application (2020-2031)
3.2.2 Global IT Service Management (ITSM) Software Revenue Market Share by Application (2020-2031)
3.3 by Type and by Application Crossing Analysis
3.3.1 Cloud-based of IT Service Management (ITSM) Software Revenue Market Share by Application
3.3.2 On-premise of IT Service Management (ITSM) Software Revenue Market Share by Application
4 Global IT Service Management (ITSM) Software by Company
4.1 Global IT Service Management (ITSM) Software Revenue by Company (2020-2025)
4.2 Global IT Service Management (ITSM) Software Revenue Share by Company (2020-2025)
4.3 Competitive Landscape
4.3.1 Key IT Service Management (ITSM) Software Companies around the World: Ranking by Revenue
4.3.2 Global IT Service Management (ITSM) Software Market Concentration Ratio (CR5 and HHI) & (2020-2025)
4.3.3 Global IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
4.4 Global IT Service Management (ITSM) Software Companies Headquarters & Product Type
4.4.1 Global IT Service Management (ITSM) Software Companies Headquarters
4.4.2 Date of International Companies Enter into IT Service Management (ITSM) Software Market
4.4.3 Global IT Service Management (ITSM) Software Companies Product & Service
4.4.4 Cloud-based Revenue Market Share of IT Service Management (ITSM) Software by Company
4.4.5 On-premise Revenue Market Share of IT Service Management (ITSM) Software by Company
4.5 Global IT Service Management (ITSM) Software Mergers & Acquisitions, Expansion Plans
5 Company Profiles
5.1 ServiceNow
5.1.1 ServiceNow Corporation Information
5.1.2 ServiceNow Description, Business Overview
5.1.3 ServiceNow IT Service Management (ITSM) Software Products Offered
5.1.4 ServiceNow IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.1.5 ServiceNow IT Service Management (ITSM) Software Revenue by Product in 2024
5.1.6 ServiceNow IT Service Management (ITSM) Software Revenue by Application in 2024
5.1.7 ServiceNow IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.1.8 ServiceNow Recent Developments
5.2 Atlassian
5.2.1 Atlassian Corporation Information
5.2.2 Atlassian Description, Business Overview
5.2.3 Atlassian IT Service Management (ITSM) Software Products Offered
5.2.4 Atlassian IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.2.5 Atlassian IT Service Management (ITSM) Software Revenue by Product in 2024
5.2.6 Atlassian IT Service Management (ITSM) Software Revenue by Application in 2024
5.2.7 Atlassian IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.2.8 Atlassian Recent Developments
5.3 Ivanti
5.3.1 Ivanti Corporation Information
5.3.2 Ivanti Description, Business Overview
5.3.3 Ivanti IT Service Management (ITSM) Software Products Offered
5.3.4 Ivanti IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.3.5 Ivanti IT Service Management (ITSM) Software Revenue by Product in 2024
5.3.6 Ivanti IT Service Management (ITSM) Software Revenue by Application in 2024
5.3.7 Ivanti IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.3.8 Ivanti Recent Developments
5.4 IBM
5.4.1 IBM Corporation Information
5.4.2 IBM Description, Business Overview
5.4.3 IBM IT Service Management (ITSM) Software Products Offered
5.4.4 IBM IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.4.5 IBM IT Service Management (ITSM) Software Revenue by Product in 2024
5.4.6 IBM IT Service Management (ITSM) Software Revenue by Application in 2024
5.4.7 IBM IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.4.8 IBM Recent Developments
5.5 Broadcom
5.5.1 Broadcom Corporation Information
5.5.2 Broadcom Description, Business Overview
5.5.3 Broadcom IT Service Management (ITSM) Software Products Offered
5.5.4 Broadcom IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.5.5 Broadcom IT Service Management (ITSM) Software Revenue by Product in 2024
5.5.6 Broadcom IT Service Management (ITSM) Software Revenue by Application in 2024
5.5.7 Broadcom IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.5.8 Broadcom Recent Developments
5.6 BMC Software
5.6.1 BMC Software Corporation Information
5.6.2 BMC Software Description, Business Overview
5.6.3 BMC Software IT Service Management (ITSM) Software Products Offered
5.6.4 BMC Software IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.6.5 BMC Software IT Service Management (ITSM) Software Revenue by Product in 2024
5.6.6 BMC Software IT Service Management (ITSM) Software Revenue by Application in 2024
5.6.7 BMC Software IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.6.8 BMC Software Recent Developments
5.7 IFS (Axios Systems, Ultimo Software)
5.7.1 IFS (Axios Systems, Ultimo Software) Corporation Information
5.7.2 IFS (Axios Systems, Ultimo Software) Description, Business Overview
5.7.3 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Products Offered
5.7.4 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.7.5 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue by Product in 2024
5.7.6 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue by Application in 2024
5.7.7 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.7.8 IFS (Axios Systems, Ultimo Software) Recent Developments
5.8 SAP
5.8.1 SAP Corporation Information
5.8.2 SAP Description, Business Overview
5.8.3 SAP IT Service Management (ITSM) Software Products Offered
5.8.4 SAP IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.8.5 SAP IT Service Management (ITSM) Software Revenue by Product in 2024
5.8.6 SAP IT Service Management (ITSM) Software Revenue by Application in 2024
5.8.7 SAP IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.8.8 SAP Recent Developments
5.9 OpenText (Micro Focus)
5.9.1 OpenText (Micro Focus) Corporation Information
5.9.2 OpenText (Micro Focus) Description, Business Overview
5.9.3 OpenText (Micro Focus) IT Service Management (ITSM) Software Products Offered
5.9.4 OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.9.5 OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue by Product in 2024
5.9.6 OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue by Application in 2024
5.9.7 OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.9.8 OpenText (Micro Focus) Recent Developments
5.10 Freshworks
5.10.1 Freshworks Corporation Information
5.10.2 Freshworks Description, Business Overview
5.10.3 Freshworks IT Service Management (ITSM) Software Products Offered
5.10.4 Freshworks IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.10.5 Freshworks IT Service Management (ITSM) Software Revenue by Product in 2024
5.10.6 Freshworks IT Service Management (ITSM) Software Revenue by Application in 2024
5.10.7 Freshworks IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.10.8 Freshworks Recent Developments
5.11 Epicor
5.11.1 Epicor Corporation Information
5.11.2 Epicor Description, Business Overview
5.11.3 Epicor IT Service Management (ITSM) Software Products Offered
5.11.4 Epicor IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.11.5 Epicor IT Service Management (ITSM) Software Revenue by Product in 2024
5.11.6 Epicor IT Service Management (ITSM) Software Revenue by Application in 2024
5.11.7 Epicor IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.11.8 Epicor Recent Developments
5.12 TOPdesk
5.12.1 TOPdesk Corporation Information
5.12.2 TOPdesk Description, Business Overview
5.12.3 TOPdesk IT Service Management (ITSM) Software Products Offered
5.12.4 TOPdesk IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.12.5 TOPdesk IT Service Management (ITSM) Software Revenue by Product in 2024
5.12.6 TOPdesk IT Service Management (ITSM) Software Revenue by Application in 2024
5.12.7 TOPdesk IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.12.8 TOPdesk Recent Developments
5.13 Agiloft Service
5.13.1 Agiloft Service Corporation Information
5.13.2 Agiloft Service Description, Business Overview
5.13.3 Agiloft Service IT Service Management (ITSM) Software Products Offered
5.13.4 Agiloft Service IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.13.5 Agiloft Service IT Service Management (ITSM) Software Revenue by Product in 2024
5.13.6 Agiloft Service IT Service Management (ITSM) Software Revenue by Application in 2024
5.13.7 Agiloft Service IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.13.8 Agiloft Service Recent Developments
5.14 SysAid
5.14.1 SysAid Corporation Information
5.14.2 SysAid Description, Business Overview
5.14.3 SysAid IT Service Management (ITSM) Software Products Offered
5.14.4 SysAid IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.14.5 SysAid IT Service Management (ITSM) Software Revenue by Product in 2024
5.14.6 SysAid IT Service Management (ITSM) Software Revenue by Application in 2024
5.14.7 SysAid IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.14.8 SysAid Recent Developments
5.15 SolarWinds
5.15.1 SolarWinds Corporation Information
5.15.2 SolarWinds Description, Business Overview
5.15.3 SolarWinds IT Service Management (ITSM) Software Products Offered
5.15.4 SolarWinds IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.15.5 SolarWinds IT Service Management (ITSM) Software Revenue by Product in 2024
5.15.6 SolarWinds IT Service Management (ITSM) Software Revenue by Application in 2024
5.15.7 SolarWinds IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.15.8 SolarWinds Recent Developments
5.16 ServiceHot
5.16.1 ServiceHot Corporation Information
5.16.2 ServiceHot Description, Business Overview
5.16.3 ServiceHot IT Service Management (ITSM) Software Products Offered
5.16.4 ServiceHot IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.16.5 ServiceHot IT Service Management (ITSM) Software Revenue by Product in 2024
5.16.6 ServiceHot IT Service Management (ITSM) Software Revenue by Application in 2024
5.16.7 ServiceHot IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.16.8 ServiceHot Recent Developments
5.17 Zoho Corporation
5.17.1 Zoho Corporation Corporation Information
5.17.2 Zoho Corporation Description, Business Overview
5.17.3 Zoho Corporation IT Service Management (ITSM) Software Products Offered
5.17.4 Zoho Corporation IT Service Management (ITSM) Software Revenue and Gross Margin (2020-2025)
5.17.5 Zoho Corporation IT Service Management (ITSM) Software Revenue by Product in 2024
5.17.6 Zoho Corporation IT Service Management (ITSM) Software Revenue by Application in 2024
5.17.7 Zoho Corporation IT Service Management (ITSM) Software Revenue by Geographic Area in 2024
5.17.8 Zoho Corporation Recent Developments
6 North America
6.1 North America IT Service Management (ITSM) Software Market Size YoY Growth 2020-2031
6.2 North America IT Service Management (ITSM) Software Market Facts & Figures by Country (2020-2031)
6.3 North America IT Service Management (ITSM) Software Revenue by Type (2020-2025)
6.4 North America IT Service Management (ITSM) Software Revenue by Application (2020-2025)
7 Asia-Pacific
7.1 Asia-Pacific IT Service Management (ITSM) Software Market Size YoY Growth 2020-2031
7.2 Asia-Pacific IT Service Management (ITSM) Software Market Facts & Figures by Region (2020-2031)
7.3 Asia-Pacific IT Service Management (ITSM) Software Revenue by Type (2020-2025)
7.4 Asia-Pacific IT Service Management (ITSM) Software Revenue by Application (2020-2025)
8 Europe
8.1 Europe IT Service Management (ITSM) Software Market Size YoY Growth 2020-2031
8.2 Europe IT Service Management (ITSM) Software Market Facts & Figures by Country (2020-2031)
8.3 Europe IT Service Management (ITSM) Software Revenue by Type (2020-2025)
8.4 Europe IT Service Management (ITSM) Software Revenue by Application (2020-2025)
9 Latin America
9.1 Latin America IT Service Management (ITSM) Software Market Size YoY Growth 2020-2031
9.2 Latin America IT Service Management (ITSM) Software Market Facts & Figures by Country (2020-2031)
9.3 Latin America IT Service Management (ITSM) Software Revenue by Type (2020-2025)
9.4 Latin America IT Service Management (ITSM) Software Revenue by Application (2020-2025)
10 Middle East and Africa
10.1 Latin America IT Service Management (ITSM) Software Market Size YoY Growth 2020-2031
10.2 Middle East and Africa IT Service Management (ITSM) Software Market Facts & Figures by Country (2020-2031)
10.3 Middle East and Africa IT Service Management (ITSM) Software Revenue by Type (2020-2025)
10.4 Middle East and Africa IT Service Management (ITSM) Software Revenue by Application (2020-2025)
11 Supply Chain and Sales Channel analysis
11.1 IT Service Management (ITSM) Software Supply Chain Analysis
11.2 IT Service Management (ITSM) Software Key Raw Materials and Upstream Suppliers
11.3 IT Service Management (ITSM) Software Clients Analysis
11.4 IT Service Management (ITSM) Software Sales Channel and Sales Model Analysis
11.4.1 IT Service Management (ITSM) Software Distribution Channel Analysis: Indirect Sales VS Direct Sales
11.4.2 IT Service Management (ITSM) Software Distribution Channel Analysis: Online Sales VS Offline Sales
11.4.3 IT Service Management (ITSM) Software Distributors
12 IT Service Management (ITSM) Software Market Dynamics
12.1 IT Service Management (ITSM) Software Industry Trends
12.2 IT Service Management (ITSM) Software Market Drivers
12.3 IT Service Management (ITSM) Software Market Challenges
12.4 IT Service Management (ITSM) Software Market Restraints
13 Research Findings and Conclusion
14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.1.1 Research Programs/Design
14.1.1.2 Market Size Estimation
14.1.1.3 Market Breakdown and Data Triangulation
14.1.2 Data Source
14.1.2.1 Secondary Sources
14.1.2.2 Primary Sources
14.2 Author Details
14.3 Disclaimer
FEATURED COMPANIES
ServiceNow
Atlassian
IBM
BMC Software
SAP
Epicor
TOPdesk
Agiloft Service
SysAid
SolarWinds
HPE
Freshworks
Ivanti
Broadcom
OpenText (Micro Focus)
ServiceHot
Zoho Corporation
IFS (Axios Systems, Ultimo Software)
List of Tables
 Table 1. Global IT Service Management (ITSM) Software Market Size Growth Rate (CAGR) by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Global IT Service Management (ITSM) Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 3. Global IT Service Management (ITSM) Software Market Size by Region (US$ Million): 2024 VS 2031
 Table 4. Global IT Service Management (ITSM) Software Revenue by Region (2020-2025) & (US$ Million)
 Table 5. Global IT Service Management (ITSM) Software Revenue Forecast by Region (2026-2031) & (US$ Million)
 Table 6. Global IT Service Management (ITSM) Software Revenue by Type (2020-2025) & (US$ Million)
 Table 7. Global IT Service Management (ITSM) Software Revenue Forecast by Type (2026-2031) & (US$ Million)
 Table 8. Global IT Service Management (ITSM) Software Revenue by Application (2020-2025) & (US$ Million)
 Table 9. Global IT Service Management (ITSM) Software Revenue Forecast by Application (2026-2031) & (US$ Million)
 Table 10. IT Service Management (ITSM) Software Revenue by Company (2020-2025) & (US$ Million)
 Table 11. IT Service Management (ITSM) Software Revenue Share by Company (2020-2025)
 Table 12. Ranking of Global Top IT Service Management (ITSM) Software Players by Revenue (US$ Million) in 2024
 Table 13. Global IT Service Management (ITSM) Software Companies Market Concentration Ratio (CR5 and HHI) & (2020-2025)
 Table 14. Global IT Service Management (ITSM) Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Management (ITSM) Software as of 2024)
 Table 15. Global IT Service Management (ITSM) Software Companies Headquarters
 Table 16. Date of International Companies Enter into IT Service Management (ITSM) Software Market
 Table 17. Global IT Service Management (ITSM) Software Companies Product & Service
 Table 18. Global IT Service Management (ITSM) Software Mergers & Acquisitions, Expansion Plans
 Table 19. ServiceNow Corporation Information
 Table 20. ServiceNow Description and Business Overview
 Table 21. ServiceNow IT Service Management (ITSM) Software Product
 Table 22. ServiceNow IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 23. ServiceNow Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 24. ServiceNow Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 25. ServiceNow Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 26. ServiceNow Recent Developments
 Table 27. Atlassian Corporation Information
 Table 28. Atlassian Description and Business Overview
 Table 29. Atlassian IT Service Management (ITSM) Software Product
 Table 30. Atlassian IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 31. Atlassian Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 32. Atlassian Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 33. Atlassian Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 34. Atlassian Recent Developments
 Table 35. Ivanti Corporation Information
 Table 36. Ivanti Description and Business Overview
 Table 37. Ivanti IT Service Management (ITSM) Software Product
 Table 38. Ivanti IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 39. Ivanti Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 40. Ivanti Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 41. Ivanti Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 42. Ivanti Recent Developments
 Table 43. IBM Corporation Information
 Table 44. IBM Description and Business Overview
 Table 45. IBM IT Service Management (ITSM) Software Product
 Table 46. IBM IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 47. IBM Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 48. IBM Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 49. IBM Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 50. IBM Recent Developments
 Table 51. Broadcom Corporation Information
 Table 52. Broadcom Description and Business Overview
 Table 53. Broadcom IT Service Management (ITSM) Software Product
 Table 54. Broadcom IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 55. Broadcom Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 56. Broadcom Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 57. Broadcom Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 58. Broadcom Recent Developments
 Table 59. BMC Software Corporation Information
 Table 60. BMC Software Description and Business Overview
 Table 61. BMC Software IT Service Management (ITSM) Software Product
 Table 62. BMC Software IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 63. BMC Software Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 64. BMC Software Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 65. BMC Software Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 66. BMC Software Recent Developments
 Table 67. IFS (Axios Systems, Ultimo Software) Corporation Information
 Table 68. IFS (Axios Systems, Ultimo Software) Description and Business Overview
 Table 69. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product
 Table 70. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 71. IFS (Axios Systems, Ultimo Software) Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 72. IFS (Axios Systems, Ultimo Software) Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 73. IFS (Axios Systems, Ultimo Software) Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 74. IFS (Axios Systems, Ultimo Software) Recent Developments
 Table 75. SAP Corporation Information
 Table 76. SAP Description and Business Overview
 Table 77. SAP IT Service Management (ITSM) Software Product
 Table 78. SAP IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 79. SAP Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 80. SAP Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 81. SAP Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 82. SAP Recent Developments
 Table 83. OpenText (Micro Focus) Corporation Information
 Table 84. OpenText (Micro Focus) Description and Business Overview
 Table 85. OpenText (Micro Focus) IT Service Management (ITSM) Software Product
 Table 86. OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 87. OpenText (Micro Focus) Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 88. OpenText (Micro Focus) Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 89. OpenText (Micro Focus) Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 90. OpenText (Micro Focus) Recent Developments
 Table 91. Freshworks Corporation Information
 Table 92. Freshworks Description and Business Overview
 Table 93. Freshworks IT Service Management (ITSM) Software Product
 Table 94. Freshworks IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 95. Freshworks Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 96. Freshworks Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 97. Freshworks Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 98. Freshworks Recent Developments
 Table 99. Epicor Corporation Information
 Table 100. Epicor Description and Business Overview
 Table 101. Epicor IT Service Management (ITSM) Software Product
 Table 102. Epicor IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 103. Epicor Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 104. Epicor Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 105. Epicor Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 106. Epicor Recent Developments
 Table 107. TOPdesk Corporation Information
 Table 108. TOPdesk Description and Business Overview
 Table 109. TOPdesk IT Service Management (ITSM) Software Product
 Table 110. TOPdesk IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 111. TOPdesk Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 112. TOPdesk Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 113. TOPdesk Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 114. TOPdesk Recent Developments
 Table 115. Agiloft Service Corporation Information
 Table 116. Agiloft Service Description and Business Overview
 Table 117. Agiloft Service IT Service Management (ITSM) Software Product
 Table 118. Agiloft Service IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 119. Agiloft Service Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 120. Agiloft Service Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 121. Agiloft Service Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 122. Agiloft Service Recent Developments
 Table 123. SysAid Corporation Information
 Table 124. SysAid Description and Business Overview
 Table 125. SysAid IT Service Management (ITSM) Software Product
 Table 126. SysAid IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 127. SysAid Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 128. SysAid Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 129. SysAid Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 130. SysAid Recent Developments
 Table 131. SolarWinds Corporation Information
 Table 132. SolarWinds Description and Business Overview
 Table 133. SolarWinds IT Service Management (ITSM) Software Product
 Table 134. SolarWinds IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 135. SolarWinds Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 136. SolarWinds Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 137. SolarWinds Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 138. SolarWinds Recent Developments
 Table 139. ServiceHot Corporation Information
 Table 140. ServiceHot Description and Business Overview
 Table 141. ServiceHot IT Service Management (ITSM) Software Product
 Table 142. ServiceHot IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 143. ServiceHot Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 144. ServiceHot Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 145. ServiceHot Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 146. ServiceHot Recent Developments
 Table 147. Zoho Corporation Corporation Information
 Table 148. Zoho Corporation Description and Business Overview
 Table 149. Zoho Corporation IT Service Management (ITSM) Software Product
 Table 150. Zoho Corporation IT Service Management (ITSM) Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 151. Zoho Corporation Revenue Proportion of IT Service Management (ITSM) Software by Product in 2024
 Table 152. Zoho Corporation Revenue Proportion of IT Service Management (ITSM) Software by Application in 2024
 Table 153. Zoho Corporation Revenue Proportion of IT Service Management (ITSM) Software by Geographic Area in 2024
 Table 154. Zoho Corporation Recent Developments
 Table 155. North America IT Service Management (ITSM) Software Revenue by Country (2020-2025) & (US$ Million)
 Table 156. North America IT Service Management (ITSM) Software Revenue by Country (2026-2031) & (US$ Million)
 Table 157. North America IT Service Management (ITSM) Software Revenue by Type (2020-2025) & (US$ Million)
 Table 158. North America IT Service Management (ITSM) Software Revenue by Application (2020-2025) & (US$ Million)
 Table 159. Asia-Pacific IT Service Management (ITSM) Software Revenue by Region (2020-2025) & (US$ Million)
 Table 160. Asia-Pacific IT Service Management (ITSM) Software Revenue by Region (2026-2031) & (US$ Million)
 Table 161. Asia-Pacific IT Service Management (ITSM) Software Revenue by Type (2020-2025) & (US$ Million)
 Table 162. Asia-Pacific IT Service Management (ITSM) Software Revenue by Application (2020-2025) & (US$ Million)
 Table 163. Europe IT Service Management (ITSM) Software Revenue by Country (2020-2025) & (US$ Million)
 Table 164. Europe IT Service Management (ITSM) Software Revenue by Country (2026-2031) & (US$ Million)
 Table 165. Europe IT Service Management (ITSM) Software Revenue by Type (2020-2025) & (US$ Million)
 Table 166. Europe IT Service Management (ITSM) Software Revenue by Application (2020-2025) & (US$ Million)
 Table 167. Latin America IT Service Management (ITSM) Software Revenue by Country (2020-2025) & (US$ Million)
 Table 168. Latin America IT Service Management (ITSM) Software Revenue by Country (2026-2031) & (US$ Million)
 Table 169. Latin America IT Service Management (ITSM) Software Revenue by Type (2020-2025) & (US$ Million)
 Table 170. Latin America IT Service Management (ITSM) Software Revenue by Application (2020-2025) & (US$ Million)
 Table 171. Middle East and Africa IT Service Management (ITSM) Software Revenue by Country (2020-2025) & (US$ Million)
 Table 172. Middle East and Africa IT Service Management (ITSM) Software Revenue by Country (2026-2031) & (US$ Million)
 Table 173. Middle East and Africa IT Service Management (ITSM) Software Revenue by Type (2020-2025) & (US$ Million)
 Table 174. Middle East and Africa IT Service Management (ITSM) Software Revenue by Application (2020-2025) & (US$ Million)
 Table 175. IT Service Management (ITSM) Software Key Raw Materials, Industry Status and Trend
 Table 176. IT Service Management (ITSM) Software Key Raw Materials and Upstream Suppliers
 Table 177. IT Service Management (ITSM) Software Clients Status and Trend
 Table 178. IT Service Management (ITSM) Software Typical Clients
 Table 179. IT Service Management (ITSM) Software Distributors
 Table 180. IT Service Management (ITSM) Software Market Trends
 Table 181. IT Service Management (ITSM) Software Market Drivers
 Table 182. IT Service Management (ITSM) Software Market Challenges
 Table 183. IT Service Management (ITSM) Software Market Restraints
 Table 184. Research Programs/Design for This Report
 Table 185. Key Data Information from Secondary Sources
 Table 186. Key Data Information from Primary Sources


List of Figures
 Figure 1. IT Service Management (ITSM) Software Product Picture
 Figure 2. Global IT Service Management (ITSM) Software Market Size by Type (US$ Million): 2020 VS 2024 VS 2031
 Figure 3. Global IT Service Management (ITSM) Software Revenue Market Share by Type in 2024 & 2031
 Figure 4. Cloud-based Product Picture
 Figure 5. On-premise Product Picture
 Figure 6. Global IT Service Management (ITSM) Software Market Size by Application (US$ Million): 2020 VS 2024 VS 2031
 Figure 7. Global IT Service Management (ITSM) Software Revenue Market Share by Application in 2024 & 2031
 Figure 8. Configuration Management (CMDB)
 Figure 9. Incident and Problem Management
 Figure 10. Service Request Management
 Figure 11. Knowledge Management
 Figure 12. Other Management
 Figure 13. IT Service Management (ITSM) Software Report Years Considered
 Figure 14. Global IT Service Management (ITSM) Software Revenue, (US$ Million), 2020 VS 2024 VS 2031
 Figure 15. Global IT Service Management (ITSM) Software Market Size (2020-2031) & (US$ Million)
 Figure 16. Global IT Service Management (ITSM) Software Market Size Market Share by Region: 2024 Versus 2031
 Figure 17. Global IT Service Management (ITSM) Software Revenue Market Share by Region (2020-2031)
 Figure 18. Global IT Service Management (ITSM) Software Revenue Market Share Forecast by Type (2020-2031)
 Figure 19. Global IT Service Management (ITSM) Software Revenue Market Share Forecast by Application (2020-2031)
 Figure 20. Cloud-based of IT Service Management (ITSM) Software Revenue Market Share by Application, 2024 VS 2031
 Figure 21. On-premise of IT Service Management (ITSM) Software Revenue Market Share by Application, 2024 VS 2031
 Figure 22. IT Service Management (ITSM) Software Revenue Share by Company (2024)
 Figure 23. IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3): 2020 VS 2024
 Figure 24. Cloud-based Revenue Proportion by Company in 2024
 Figure 25. On-premise Revenue Proportion by Company in 2024
 Figure 26. North America IT Service Management (ITSM) Software Revenue 2020-2031 (US$ Million)
 Figure 27. North America IT Service Management (ITSM) Software Revenue Market Share by Type (2020-2025)
 Figure 28. North America IT Service Management (ITSM) Software Revenue Market Share by Application (2020-2025)
 Figure 29. Asia-Pacific IT Service Management (ITSM) Software Revenue 2020-2031 (US$ Million)
 Figure 30. Asia-Pacific IT Service Management (ITSM) Software Revenue Market Share by Region (2020-2031)
 Figure 31. Asia-Pacific IT Service Management (ITSM) Software Revenue Market Share by Type (2020-2025)
 Figure 32. Asia-Pacific IT Service Management (ITSM) Software Revenue Market Share by Application (2020-2025)
 Figure 33. Europe IT Service Management (ITSM) Software Revenue Growth Rate 2020-2031 (US$ Million)
 Figure 34. Europe IT Service Management (ITSM) Software Revenue Market Share by Country (2020-2031)
 Figure 35. Europe IT Service Management (ITSM) Software Revenue Market Share by Type (2020-2025)
 Figure 36. Europe IT Service Management (ITSM) Software Revenue Market Share by Application (2020-2025)
 Figure 37. Latin America IT Service Management (ITSM) Software Revenue Growth Rate 2020-2031 (US$ Million)
 Figure 38. Latin America IT Service Management (ITSM) Software Revenue Market Share by Country (2020-2031)
 Figure 39. Latin America IT Service Management (ITSM) Software Revenue Market Share by Type (2020-2025)
 Figure 40. Latin America IT Service Management (ITSM) Software Revenue Market Share by Application (2020-2025)
 Figure 41. Middle East and Africa IT Service Management (ITSM) Software Revenue Growth Rate 2020-2031 (US$ Million)
 Figure 42. Middle East and Africa IT Service Management (ITSM) Software Revenue Market Share by Country (2020-2031)
 Figure 43. Middle East and Africa IT Service Management (ITSM) Software Revenue Market Share by Type (2020-2025)
 Figure 44. Middle East and Africa IT Service Management (ITSM) Software Revenue Market Share by Application (2020-2025)
 Figure 45. IT Service Management (ITSM) Software Supply Chain (Upstream and Downstream Market)
 Figure 46. Global Production Market Share of IT Service Management (ITSM) Software Raw Materials by Region in 2024
 Figure 47. IT Service Management (ITSM) Software Distribution Channels
 Figure 48. Global IT Service Management (ITSM) Software Percentage 2020-2031: Indirect Sales VS Direct Sales
 Figure 49. Global IT Service Management (ITSM) Software Percentage 2020-2031: Online Sales VS Offline Sales
 Figure 50. Bottom-up and Top-down Approaches for This Report
 Figure 51. Data Triangulation
 Figure 52. Key Executives Interviewed
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