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Global IT Service Management Application (ITSM) Market Outlook, In‑Depth Analysis & Forecast to 2031
Published Date: October 2025
|
Report Code: QYRE-Auto-31N17242
Home | Market Reports | Computers & Electronics| Enterprise Technology
Global IT Service Management Application ITSM Market Research Report 2024
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Global IT Service Management Application (ITSM) Market Outlook, In‑Depth Analysis & Forecast to 2031

Code: QYRE-Auto-31N17242
Report
October 2025
Pages:147
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
ServiceNow
Atlassian
LogMeln
BMC Software
Ivanti
Microsoft
Broadcom
IBM
Cisco
Datto
ManageEngine
Freshworks
EasyVista
Micro Focus
IFS
SysAid

IT Service Management Application (ITSM) Market Size

The global IT Service Management Application (ITSM) market is projected to grow from US$ 10590 million in 2024 to US$ 25860 million by 2031, at a CAGR of 13.8% (2025-2031), driven by critical product segments and diverse end‑use applications.

IT Service Management Application (ITSM) Market

IT Service Management Application (ITSM) Market

Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
The increasing number of employees who are using personal IT technological devices at workplace is the main factor behind this growth.

Report Includes:

This definitive report equips CEOs, marketing directors, and investors with a 360° view of the global IT Service Management Application (ITSM) market across value chain. It analyzes historical revenue data (2020–2024) and delivers forecasts through 2031, illuminating demand trends and growth drivers.
By segmenting the market by Deployment and by Application, the study quantifies market size, growth rates, niche opportunities, and substitution risks, and analyzes downstream customers distribution pattern.
Granular regional insights cover five major markets—North America, Europe, APAC, South America, and MEA—with in‑depth analysis of 20+ countries, detailing dominant products, competitive landscape, and downstream demand trends.
Critical competitive intelligence profiles players—revenue, margins, pricing strategies, and major customers—and dissects the top-player positioning across product lines, applications, and regions to reveal strategic strengths.
A concise Industry‑chain overview maps upstream, middlestream, and downstream distribution dynamics to identify strategic gaps and unmet demand.
Market Segmentation

Scope of IT Service Management Application (ITSM) Market Report

Report Metric Details
Report Name IT Service Management Application (ITSM) Market
Accounted market size in 2024 US$ 10590 in million
Forecasted market size in 2031 US$ 25860 million
CAGR 13.8%
Base Year 2024
Forecasted years 2025 - 2031
Segment by Deployment
Segment by Application
  • BFSI
  • IT & Telecommunications
  • Government & Public Sector
  • Energy & Utilities
  • Manufacturing
  • Retail & Consumer Goods
  • Media & Entertainment
  • Healthcare
  • Education
  • Others
Sales by Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company ServiceNow, Atlassian, LogMeln, BMC Software, Ivanti, Microsoft, Broadcom, IBM, Cisco, Datto, ManageEngine, Freshworks, EasyVista, Micro Focus, IFS, SysAid
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Defines the IT Service Management Application (ITSM) study scope, segments the market by Deployment and by Application, etc, highlights segment size and growth potential.
  • Chapter 2: Offers current market state, projects global revenue and sales to 2031, pinpointing high consumption regions and emerging market catalysts
  • Chapter 3: Dissects the player landscape—ranks by revenue and profitability, details Player performance by product type and evaluates concentration alongside M&A moves.
  • Chapter 4: Unlocks high margin product segments—compares revenue, ASP, and technology differentiators, highlighting growth niches and substitution risks
  • Chapter 5: Targets downstream market opportunities—evaluates market size by Application, identifies emerging use cases, and profiles leading customers by region and by Application.
  • Chapter 6: North America—breaks down market size by Deployment, by Application and country, profiles key players and assesses growth drivers and barriers.
  • Chapter 7: Europe—analyses regional market by Deployment, by Application and players, flagging drivers and barriers.
  • Chapter 8: Asia Pacific—quantifies market size by Deployment, by Application, and region/country, profiles top players, and uncovers high potential expansion areas.
  • Chapter 9: Central & South America—measures market size by Deployment, by Application, and country, profiles top players, and identifies investment opportunities and challenges.
  • Chapter 10: Middle East and Africa—evaluates market size by Deployment, by Application, and country, profiles key players, and outlines investment prospects and market hurdles
  • Chapter 11: Profiles players in depth—details product specs, revenue, margins; Top-tier players 2024 sales breakdowns by Product type, by Application, by region SWOT analysis, and recent strategic developments.
  • Chapter 12: Industry chain—analyses upstream, cost drivers, plus downstream channels.
  • Chapter 13: Market dynamics—explores drivers, restraints, regulatory impacts, and risk mitigation strategies.
  • Chapter 14: Actionable conclusions and strategic recommendations.
  • Why This Report:
  • Beyond standard market data, this analysis provides a clear profitability roadmap—empowering you to:
  • Allocate capital strategically to high growth regions (Chapters 6–10) and margin rich segments (Chapter 5).
  • Negotiate from strength with suppliers (Chapter 12) and customers (Chapter 5) using cost and demand intelligence.
  • Outmaneuver competitors with granular insights into their operations, margins, and strategies (Chapters 3 and 11).
  • Capitalize on the projected billion‑dollar opportunity with data‑driven regional and segment tactics (Chapter 12-14).
  • Leverage this 360° intelligence to turn market complexity into actionable competitive advantage.

FAQ for this report

How fast is IT Service Management Application (ITSM) Market growing?

Ans: The IT Service Management Application (ITSM) Market witnessing a CAGR of 13.8% during the forecast period 2025-2031.

What is the IT Service Management Application (ITSM) Market size in 2031?

Ans: The IT Service Management Application (ITSM) Market size in 2031 will be US$ 25860 million.

Who are the main players in the IT Service Management Application (ITSM) Market report?

Ans: The main players in the IT Service Management Application (ITSM) Market are ServiceNow, Atlassian, LogMeln, BMC Software, Ivanti, Microsoft, Broadcom, IBM, Cisco, Datto, ManageEngine, Freshworks, EasyVista, Micro Focus, IFS, SysAid

What are the Application segmentation covered in the IT Service Management Application (ITSM) Market report?

Ans: The Applications covered in the IT Service Management Application (ITSM) Market report are BFSI, IT & Telecommunications, Government & Public Sector, Energy & Utilities, Manufacturing, Retail & Consumer Goods, Media & Entertainment, Healthcare, Education, Others

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1 Study Coverage
1.1 Introduction to IT Service Management Application (ITSM): Definition, Properties, and Key Attributes
1.2 Market Segmentation by Deployment
1.2.1 Global IT Service Management Application (ITSM) Market Size by Deployment, 2020 VS 2024 VS 2031
1.2.2 Cloud
1.2.3 On-premises
1.3 Market Segmentation by Application
1.3.1 Global IT Service Management Application (ITSM) Market Size by Application, 2020 VS 2024 VS 2031
1.3.2 BFSI
1.3.3 IT & Telecommunications
1.3.4 Government & Public Sector
1.3.5 Energy & Utilities
1.3.6 Manufacturing
1.3.7 Retail & Consumer Goods
1.3.8 Media & Entertainment
1.3.9 Healthcare
1.3.10 Education
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Executive Summary
2.1 Global IT Service Management Application (ITSM) Revenue Estimates and Forecasts 2020-2031
2.2 Global IT Service Management Application (ITSM) Revenue by Region
2.2.1 Revenue Comparison: 2020 VS 2024 VS 2031
2.2.2 Historical and Forecasted Revenue by Region (2020-2031)
2.2.3 Global Revenue Market Share by Region (2020-2031)
2.2.4 Emerging Market Focus: Growth Drivers & Investment Trends
3 Competition by Players
3.1 Global IT Service Management Application (ITSM) Player Revenue Rankings and Profitability
3.1.1 Global Revenue (Value) by Players (2020-2025)
3.1.2 Global Key Player Revenue Ranking (2023 vs. 2024)
3.1.3 Revenue-Based Tier Segmentation (Tier 1, Tier 2, and Tier 3)
3.1.4 Gross Margin by Top Player (2020 VS 2024)
3.2 Global IT Service Management Application (ITSM) Companies Headquarters and Service Footprint
3.3 Main Product Type Market Size by Players
3.3.1 Cloud Market Size by Players
3.3.2 On-premises Market Size by Players
3.4 Global IT Service Management Application (ITSM) Market Concentration and Dynamics
3.4.1 Global Market Concentration (CR5 and HHI)
3.4.2 Entrant/Exit Impact Analysis
3.4.3 Strategic Moves: M&A, Expansion, R&D Investment
4 Global Product Segmentation Analysis
4.1 Global IT Service Management Application (ITSM) Revenue Trends by Deployment
4.1.1 Global Historical and Forecasted Revenue by Deployment (2020-2031)
4.1.2 Global Revenue Market Share by Deployment (2020-2031)
4.2 Key Product Attributes and Differentiation
4.3 Subtype Dynamics: Growth Leaders, Profitability and Risk
4.3.1 High-Growth Niches and Adoption Drivers
4.3.2 Profitability Hotspots and Cost Drivers
4.3.3 Substitution Threats
5 Global Downstream Application Analysis
5.1 Global IT Service Management Application (ITSM) Revenue by Application
5.1.1 Global Historical and Forecasted Revenue by Application (2020-2031)
5.1.2 Revenue Market Share by Application (2020-2031)
5.1.3 High-Growth Application Identification
5.1.4 Emerging Application Case Studies
5.2 Downstream Customer Analysis
5.2.1 Top Customers by Region
5.2.2 Top Customers by Application
6 North America
6.1 North America Market Size (2020-2031)
6.2 North America Key Players Revenue in 2024
6.3 North America IT Service Management Application (ITSM) Market Size by Deployment (2020-2031)
6.4 North America IT Service Management Application (ITSM) Market Size by Application (2020-2031)
6.5 North America Growth Accelerators and Market Barriers
6.6 North America IT Service Management Application (ITSM) Market Size by Country
6.6.1 North America Revenue Trends by Country
6.6.2 US
6.6.3 Canada
6.6.4 Mexico
7 Europe
7.1 Europe Market Size (2020-2031)
7.2 Europe Key Players Revenue in 2024
7.3 Europe IT Service Management Application (ITSM) Market Size by Deployment (2020-2031)
7.4 Europe IT Service Management Application (ITSM) Market Size by Application (2020-2031)
7.5 Europe Growth Accelerators and Market Barriers
7.6 Europe IT Service Management Application (ITSM) Market Size by Country
7.6.1 Europe Revenue Trends by Country
7.6.2 Germany
7.6.3 France
7.6.4 U.K.
7.6.5 Italy
7.6.6 Russia
8 Asia-Pacific
8.1 Asia-Pacific Market Size (2020-2031)
8.2 Asia-Pacific Key Players Revenue in 2024
8.3 Asia-Pacific IT Service Management Application (ITSM) Market Size by Deployment (2020-2031)
8.4 Asia-Pacific IT Service Management Application (ITSM) Market Size by Application (2020-2031)
8.5 Asia-Pacific Growth Accelerators and Market Barriers
8.6 Asia-Pacific IT Service Management Application (ITSM) Market Size by Region
8.6.1 Asia-Pacific Revenue Trends by Region
8.7 China
8.8 Japan
8.9 South Korea
8.10 Australia
8.11 India
8.12 Southeast Asia
8.12.1 Indonesia
8.12.2 Vietnam
8.12.3 Malaysia
8.12.4 Philippines
8.12.5 Singapore
9 Central and South America
9.1 Central and South America Market Size (2020-2031)
9.2 Central and South America Key Players Revenue in 2024
9.3 Central and South America IT Service Management Application (ITSM) Market Size by Deployment (2020-2031)
9.4 Central and South America IT Service Management Application (ITSM) Market Size by Application (2020-2031)
9.5 Central and South America Investment Opportunities and Key Challenges
9.6 Central and South America IT Service Management Application (ITSM) Market Size by Country
9.6.1 Central and South America Revenue Trends by Country (2020 VS 2024 VS 2031)
9.6.2 Brazil
9.6.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa Market Size (2020-2031)
10.2 Middle East and Africa Key Players Revenue in 2024
10.3 Middle East and Africa IT Service Management Application (ITSM) Market Size by Deployment (2020-2031)
10.4 Middle East and Africa IT Service Management Application (ITSM) Market Size by Application (2020-2031)
10.5 Middle East and Africa Investment Opportunities and Key Challenges
10.6 Middle East and Africa IT Service Management Application (ITSM) Market Size by Country
10.6.1 Middle East and Africa Revenue Trends by Country (2020 VS 2024 VS 2031)
10.6.2 GCC Countries
10.6.3 Israel
10.6.4 Egypt
10.6.5 South Africa
11 Corporate Profile
11.1 ServiceNow
11.1.1 ServiceNow Corporation Information
11.1.2 ServiceNow Business Overview
11.1.3 ServiceNow IT Service Management Application (ITSM) Product Features and Attributes
11.1.4 ServiceNow IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.1.5 ServiceNow IT Service Management Application (ITSM) Revenue by Product in 2024
11.1.6 ServiceNow IT Service Management Application (ITSM) Revenue by Application in 2024
11.1.7 ServiceNow IT Service Management Application (ITSM) Revenue by Geographic Area in 2024
11.1.8 ServiceNow IT Service Management Application (ITSM) SWOT Analysis
11.1.9 ServiceNow Recent Developments
11.2 Atlassian
11.2.1 Atlassian Corporation Information
11.2.2 Atlassian Business Overview
11.2.3 Atlassian IT Service Management Application (ITSM) Product Features and Attributes
11.2.4 Atlassian IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.2.5 Atlassian IT Service Management Application (ITSM) Revenue by Product in 2024
11.2.6 Atlassian IT Service Management Application (ITSM) Revenue by Application in 2024
11.2.7 Atlassian IT Service Management Application (ITSM) Revenue by Geographic Area in 2024
11.2.8 Atlassian IT Service Management Application (ITSM) SWOT Analysis
11.2.9 Atlassian Recent Developments
11.3 LogMeln
11.3.1 LogMeln Corporation Information
11.3.2 LogMeln Business Overview
11.3.3 LogMeln IT Service Management Application (ITSM) Product Features and Attributes
11.3.4 LogMeln IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.3.5 LogMeln IT Service Management Application (ITSM) Revenue by Product in 2024
11.3.6 LogMeln IT Service Management Application (ITSM) Revenue by Application in 2024
11.3.7 LogMeln IT Service Management Application (ITSM) Revenue by Geographic Area in 2024
11.3.8 LogMeln IT Service Management Application (ITSM) SWOT Analysis
11.3.9 LogMeln Recent Developments
11.4 BMC Software
11.4.1 BMC Software Corporation Information
11.4.2 BMC Software Business Overview
11.4.3 BMC Software IT Service Management Application (ITSM) Product Features and Attributes
11.4.4 BMC Software IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.4.5 BMC Software IT Service Management Application (ITSM) Revenue by Product in 2024
11.4.6 BMC Software IT Service Management Application (ITSM) Revenue by Application in 2024
11.4.7 BMC Software IT Service Management Application (ITSM) Revenue by Geographic Area in 2024
11.4.8 BMC Software IT Service Management Application (ITSM) SWOT Analysis
11.4.9 BMC Software Recent Developments
11.5 Ivanti
11.5.1 Ivanti Corporation Information
11.5.2 Ivanti Business Overview
11.5.3 Ivanti IT Service Management Application (ITSM) Product Features and Attributes
11.5.4 Ivanti IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.5.5 Ivanti IT Service Management Application (ITSM) Revenue by Product in 2024
11.5.6 Ivanti IT Service Management Application (ITSM) Revenue by Application in 2024
11.5.7 Ivanti IT Service Management Application (ITSM) Revenue by Geographic Area in 2024
11.5.8 Ivanti IT Service Management Application (ITSM) SWOT Analysis
11.5.9 Ivanti Recent Developments
11.6 Microsoft
11.6.1 Microsoft Corporation Information
11.6.2 Microsoft Business Overview
11.6.3 Microsoft IT Service Management Application (ITSM) Product Features and Attributes
11.6.4 Microsoft IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.6.5 Microsoft Recent Developments
11.7 Broadcom
11.7.1 Broadcom Corporation Information
11.7.2 Broadcom Business Overview
11.7.3 Broadcom IT Service Management Application (ITSM) Product Features and Attributes
11.7.4 Broadcom IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.7.5 Broadcom Recent Developments
11.8 IBM
11.8.1 IBM Corporation Information
11.8.2 IBM Business Overview
11.8.3 IBM IT Service Management Application (ITSM) Product Features and Attributes
11.8.4 IBM IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.8.5 IBM Recent Developments
11.9 Cisco
11.9.1 Cisco Corporation Information
11.9.2 Cisco Business Overview
11.9.3 Cisco IT Service Management Application (ITSM) Product Features and Attributes
11.9.4 Cisco IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.9.5 Cisco Recent Developments
11.10 Datto
11.10.1 Datto Corporation Information
11.10.2 Datto Business Overview
11.10.3 Datto IT Service Management Application (ITSM) Product Features and Attributes
11.10.4 Datto IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.10.5 Company Ten Recent Developments
11.11 ManageEngine
11.11.1 ManageEngine Corporation Information
11.11.2 ManageEngine Business Overview
11.11.3 ManageEngine IT Service Management Application (ITSM) Product Features and Attributes
11.11.4 ManageEngine IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.11.5 ManageEngine Recent Developments
11.12 Freshworks
11.12.1 Freshworks Corporation Information
11.12.2 Freshworks Business Overview
11.12.3 Freshworks IT Service Management Application (ITSM) Product Features and Attributes
11.12.4 Freshworks IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.12.5 Freshworks Recent Developments
11.13 EasyVista
11.13.1 EasyVista Corporation Information
11.13.2 EasyVista Business Overview
11.13.3 EasyVista IT Service Management Application (ITSM) Product Features and Attributes
11.13.4 EasyVista IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.13.5 EasyVista Recent Developments
11.14 Micro Focus
11.14.1 Micro Focus Corporation Information
11.14.2 Micro Focus Business Overview
11.14.3 Micro Focus IT Service Management Application (ITSM) Product Features and Attributes
11.14.4 Micro Focus IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.14.5 Micro Focus Recent Developments
11.15 IFS
11.15.1 IFS Corporation Information
11.15.2 IFS Business Overview
11.15.3 IFS IT Service Management Application (ITSM) Product Features and Attributes
11.15.4 IFS IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.15.5 IFS Recent Developments
11.16 SysAid
11.16.1 SysAid Corporation Information
11.16.2 SysAid Business Overview
11.16.3 SysAid IT Service Management Application (ITSM) Product Features and Attributes
11.16.4 SysAid IT Service Management Application (ITSM) Revenue and Gross Margin (2020-2025)
11.16.5 SysAid Recent Developments
12 IT Service Management Application (ITSM)Industry Chain Analysis
12.1 IT Service Management Application (ITSM) Industry Chain
12.2 Upstream Analysis
12.2.1 Upstream Key Suppliers
12.3 Middlestream Analysis
12.4 Downstream Sales Model and Distribution Networks
12.4.1 Sales Channels
12.4.2 Distributors
13 IT Service Management Application (ITSM) Market Dynamics
13.1 Industry Trends and Evolution
13.2 Market Growth Drivers and Emerging Opportunities
13.3 Market Challenges, Risks, and Restraints
14 Key Findings in the Global IT Service Management Application (ITSM) Study
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Author Details
FEATURED COMPANIES
ServiceNow
Atlassian
LogMeln
BMC Software
Ivanti
Microsoft
Broadcom
IBM
Cisco
Datto
ManageEngine
Freshworks
EasyVista
Micro Focus
IFS
SysAid
List of Tables
 Table 1. Global IT Service Management Application (ITSM) Market Size Growth Rate by Deployment, 2020 VS 2024 VS 2031 (US$ Million)
 Table 2. Global IT Service Management Application (ITSM) Market Size Growth Rate by Application, 2020 VS 2024 VS 2031 (US$ Million)
 Table 3. Global IT Service Management Application (ITSM) Revenue Grow Rate (CAGR) by Region: 2020 VS 2024 VS 2031 (US$ Million)
 Table 4. Global IT Service Management Application (ITSM) Revenue by Region (2020-2025) & (US$ Million)
 Table 5. Global IT Service Management Application (ITSM) Revenue by Region (2026-2031) & (US$ Million)
 Table 6. Emerging Market Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
 Table 7. Global IT Service Management Application (ITSM) Revenue by Players (2020-2025) & (US$ Million)
 Table 8. Global IT Service Management Application (ITSM) Revenue Market Share by Players (2020-2025)
 Table 9. Global Key Players’Ranking Shift (2023 vs. 2024) (Based on Revenue)
 Table 10. Global IT Service Management Application (ITSM) by Player Tier (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Management Application (ITSM) as of 2024)
 Table 11. Global IT Service Management Application (ITSM) Average Gross Margin (%) by Player (2020 VS 2024)
 Table 12. Global IT Service Management Application (ITSM) Companies Headquarters
 Table 13. Global IT Service Management Application (ITSM) Market Concentration Ratio (CR5 and HHI)
 Table 14. Key Market Entrant/Exit (2020-2024) – Drivers & Impact Analysis
 Table 15. Key Mergers & Acquisitions, Expansion Plans, R&D Investment
 Table 16. Global IT Service Management Application (ITSM) Revenue by Deployment (2020-2025) & (US$ Million)
 Table 17. Global IT Service Management Application (ITSM) Revenue by Deployment (2026-2031) & (US$ Million)
 Table 18. Key Product Attributes and Differentiation
 Table 19. Global IT Service Management Application (ITSM) Revenue by Application (2020-2025) & (US$ Million)
 Table 20. Global IT Service Management Application (ITSM) Revenue by Application (2026-2031) & (US$ Million)
 Table 21. IT Service Management Application (ITSM) High-Growth Sectors Demand CAGR (2024-2031)
 Table 22. Top Customers by Region
 Table 23. Top Customers by Application
 Table 24. North America IT Service Management Application (ITSM) Growth Accelerators and Market Barriers
 Table 25. North America IT Service Management Application (ITSM) Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
 Table 26. Europe IT Service Management Application (ITSM) Growth Accelerators and Market Barriers
 Table 27. Europe IT Service Management Application (ITSM) Revenue Grow Rate (CAGR) by Country: 2020 VS 2024 VS 2031 (US$ Million)
 Table 28. Asia-Pacific IT Service Management Application (ITSM) Growth Accelerators and Market Barriers
 Table 29. Asia-Pacific IT Service Management Application (ITSM) Revenue Grow Rate (CAGR) by Region: 2020 VS 2024 VS 2031 (US$ Million)
 Table 30. Central and South America IT Service Management Application (ITSM) Investment Opportunities and Key Challenges
 Table 31. Central and South America IT Service Management Application (ITSM) Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
 Table 32. Middle East and Africa IT Service Management Application (ITSM) Investment Opportunities and Key Challenges
 Table 33. Middle East and Africa IT Service Management Application (ITSM) Revenue Grow Rate (CAGR) by Country (2020 VS 2024 VS 2031) (US$ Million)
 Table 34. ServiceNow Corporation Information
 Table 35. ServiceNow Description and Major Businesses
 Table 36. ServiceNow Product Features and Attributes
 Table 37. ServiceNow Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 38. ServiceNow Revenue Proportion by Product in 2024
 Table 39. ServiceNow Revenue Proportion by Application in 2024
 Table 40. ServiceNow Revenue Proportion by Geographic Area in 2024
 Table 41. ServiceNow IT Service Management Application (ITSM) SWOT Analysis
 Table 42. ServiceNow Recent Developments
 Table 43. Atlassian Corporation Information
 Table 44. Atlassian Description and Major Businesses
 Table 45. Atlassian Product Features and Attributes
 Table 46. Atlassian Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 47. Atlassian Revenue Proportion by Product in 2024
 Table 48. Atlassian Revenue Proportion by Application in 2024
 Table 49. Atlassian Revenue Proportion by Geographic Area in 2024
 Table 50. Atlassian IT Service Management Application (ITSM) SWOT Analysis
 Table 51. Atlassian Recent Developments
 Table 52. LogMeln Corporation Information
 Table 53. LogMeln Description and Major Businesses
 Table 54. LogMeln Product Features and Attributes
 Table 55. LogMeln Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 56. LogMeln Revenue Proportion by Product in 2024
 Table 57. LogMeln Revenue Proportion by Application in 2024
 Table 58. LogMeln Revenue Proportion by Geographic Area in 2024
 Table 59. LogMeln IT Service Management Application (ITSM) SWOT Analysis
 Table 60. LogMeln Recent Developments
 Table 61. BMC Software Corporation Information
 Table 62. BMC Software Description and Major Businesses
 Table 63. BMC Software Product Features and Attributes
 Table 64. BMC Software Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 65. BMC Software Revenue Proportion by Product in 2024
 Table 66. BMC Software Revenue Proportion by Application in 2024
 Table 67. BMC Software Revenue Proportion by Geographic Area in 2024
 Table 68. BMC Software IT Service Management Application (ITSM) SWOT Analysis
 Table 69. BMC Software Recent Developments
 Table 70. Ivanti Corporation Information
 Table 71. Ivanti Description and Major Businesses
 Table 72. Ivanti Product Features and Attributes
 Table 73. Ivanti Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 74. Ivanti Revenue Proportion by Product in 2024
 Table 75. Ivanti Revenue Proportion by Application in 2024
 Table 76. Ivanti Revenue Proportion by Geographic Area in 2024
 Table 77. Ivanti IT Service Management Application (ITSM) SWOT Analysis
 Table 78. Ivanti Recent Developments
 Table 79. Microsoft Corporation Information
 Table 80. Microsoft Description and Major Businesses
 Table 81. Microsoft Product Features and Attributes
 Table 82. Microsoft Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 83. Microsoft Recent Developments
 Table 84. Broadcom Corporation Information
 Table 85. Broadcom Description and Major Businesses
 Table 86. Broadcom Product Features and Attributes
 Table 87. Broadcom Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 88. Broadcom Recent Developments
 Table 89. IBM Corporation Information
 Table 90. IBM Description and Major Businesses
 Table 91. IBM Product Features and Attributes
 Table 92. IBM Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 93. IBM Recent Developments
 Table 94. Cisco Corporation Information
 Table 95. Cisco Description and Major Businesses
 Table 96. Cisco Product Features and Attributes
 Table 97. Cisco Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 98. Cisco Recent Developments
 Table 99. Datto Corporation Information
 Table 100. Datto Description and Major Businesses
 Table 101. Datto Product Features and Attributes
 Table 102. Datto Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 103. Datto Recent Developments
 Table 104. ManageEngine Corporation Information
 Table 105. ManageEngine Description and Major Businesses
 Table 106. ManageEngine Product Features and Attributes
 Table 107. ManageEngine Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 108. ManageEngine Recent Developments
 Table 109. Freshworks Corporation Information
 Table 110. Freshworks Description and Major Businesses
 Table 111. Freshworks Product Features and Attributes
 Table 112. Freshworks Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 113. Freshworks Recent Developments
 Table 114. EasyVista Corporation Information
 Table 115. EasyVista Description and Major Businesses
 Table 116. EasyVista Product Features and Attributes
 Table 117. EasyVista Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 118. EasyVista Recent Developments
 Table 119. Micro Focus Corporation Information
 Table 120. Micro Focus Description and Major Businesses
 Table 121. Micro Focus Product Features and Attributes
 Table 122. Micro Focus Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 123. Micro Focus Recent Developments
 Table 124. IFS Corporation Information
 Table 125. IFS Description and Major Businesses
 Table 126. IFS Product Features and Attributes
 Table 127. IFS Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 128. IFS Recent Developments
 Table 129. SysAid Corporation Information
 Table 130. SysAid Description and Major Businesses
 Table 131. SysAid Product Features and Attributes
 Table 132. SysAid Revenue (US$ Million) and Gross Margin (2020-2025)
 Table 133. SysAid Recent Developments
 Table 134. Raw Materials Key Suppliers
 Table 135. Distributors List
 Table 136. Market Trends and Market Evolution
 Table 137. Market Drivers and Opportunities
 Table 138. Market Challenges, Risks, and Restraints
 Table 139. Research Programs/Design for This Report
 Table 140. Key Data Information from Secondary Sources
 Table 141. Key Data Information from Primary Sources


List of Figures
 Figure 1. IT Service Management Application (ITSM) Product Picture
 Figure 2. Global IT Service Management Application (ITSM) Market Size Growth Rate by Deployment, 2020 VS 2024 VS 2031 (US$ Million)
 Figure 3. Cloud Product Picture
 Figure 4. On-premises Product Picture
 Figure 5. Global IT Service Management Application (ITSM) Market Size Growth Rate by Application, 2020 VS 2024 VS 2031 (US$ Million)
 Figure 6. BFSI
 Figure 7. IT & Telecommunications
 Figure 8. Government & Public Sector
 Figure 9. Energy & Utilities
 Figure 10. Manufacturing
 Figure 11. Retail & Consumer Goods
 Figure 12. Media & Entertainment
 Figure 13. Healthcare
 Figure 14. Education
 Figure 15. IT Service Management Application (ITSM) Report Years Considered
 Figure 16. Global IT Service Management Application (ITSM) Revenue, (US$ Million), 2020 VS 2024 VS 2031
 Figure 17. Global IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 18. Global IT Service Management Application (ITSM) Revenue (CAGR) by Region: 2020 VS 2024 VS 2031 (US$ Million)
 Figure 19. Global IT Service Management Application (ITSM) Revenue Market Share by Region (2020-2031)
 Figure 20. Global IT Service Management Application (ITSM) Revenue Market Share Ranking (2024)
 Figure 21. Tier Distribution by Revenue Contribution (2020 VS 2024)
 Figure 22. Cloud Revenue Market Share by Player in 2024
 Figure 23. On-premises Revenue Market Share by Player in 2024
 Figure 24. Global IT Service Management Application (ITSM) Revenue Market Share by Deployment (2020-2031)
 Figure 25. Global IT Service Management Application (ITSM) Revenue Market Share by Application (2020-2031)
 Figure 26. North America IT Service Management Application (ITSM) Revenue YoY (2020-2031) & (US$ Million)
 Figure 27. North America Top 5 Players IT Service Management Application (ITSM) Revenue (US$ Million) in 2024
 Figure 28. North America IT Service Management Application (ITSM) Revenue (US$ Million) by Deployment (2020 - 2031)
 Figure 29. North America IT Service Management Application (ITSM) Revenue (US$ Million) by Application (2020-2031)
 Figure 30. US IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 31. Canada IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 32. Mexico IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 33. Europe IT Service Management Application (ITSM) Revenue YoY (2020-2031) & (US$ Million)
 Figure 34. Europe Top 5 Players IT Service Management Application (ITSM) Revenue (US$ Million) in 2024
 Figure 35. Europe IT Service Management Application (ITSM) Revenue (US$ Million) by Deployment (2020-2031)
 Figure 36. Europe IT Service Management Application (ITSM) Revenue (US$ Million) by Application (2020-2031)
 Figure 37. Germany IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 38. France IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 39. U.K. IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 40. Italy IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 41. Russia IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 42. Asia-Pacific IT Service Management Application (ITSM) Revenue YoY (2020-2031) & (US$ Million)
 Figure 43. Asia-Pacific Top 8 Players IT Service Management Application (ITSM) Revenue (US$ Million) in 2024
 Figure 44. Asia-Pacific IT Service Management Application (ITSM) Revenue (US$ Million) by Deployment (2020-2031)
 Figure 45. Asia-Pacific IT Service Management Application (ITSM) Revenue (US$ Million) by Application (2020-2031)
 Figure 46. Indonesia IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 47. Japan IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 48. South Korea IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 49. Australia IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 50. India IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 51. Indonesia IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 52. Vietnam IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 53. Malaysia IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 54. Philippines IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 55. Singapore IT Service Management Application (ITSM) Revenue (2020-2031) & (US$ Million)
 Figure 56. Central and South America IT Service Management Application (ITSM) Revenue YoY (2020-2031) & (US$ Million)
 Figure 57. Central and South America Top 5 Players IT Service Management Application (ITSM) Revenue (US$ Million) in 2024
 Figure 58. Central and South America IT Service Management Application (ITSM) Revenue (US$ Million) by Deployment (2020-2031)
 Figure 59. Central and South America IT Service Management Application (ITSM) Revenue (US$ Million) by Application (2020-2031)
 Figure 60. Brazil IT Service Management Application (ITSM) Revenue (2020-2025) & (US$ Million)
 Figure 61. Argentina IT Service Management Application (ITSM) Revenue (2020-2025) & (US$ Million)
 Figure 62. Middle East and Africa IT Service Management Application (ITSM) Revenue YoY (2020-2031) & (US$ Million)
 Figure 63. Middle East and Africa Top 5 Players IT Service Management Application (ITSM) Revenue (US$ Million) in 2024
 Figure 64. South America IT Service Management Application (ITSM) Revenue (US$ Million) by Deployment (2020-2031)
 Figure 65. Middle East and Africa IT Service Management Application (ITSM) Revenue (US$ Million) by Application (2020-2031)
 Figure 66. GCC Countries IT Service Management Application (ITSM) Revenue (2020-2025) & (US$ Million)
 Figure 67. Israel IT Service Management Application (ITSM) Revenue (2020-2025) & (US$ Million)
 Figure 68. Egypt IT Service Management Application (ITSM) Revenue (2020-2025) & (US$ Million)
 Figure 69. South Africa IT Service Management Application (ITSM) Revenue (2020-2025) & (US$ Million)
 Figure 70. IT Service Management Application (ITSM) Industry Chain Mapping
 Figure 71. Channels of Distribution (Direct Vs Distribution)
 Figure 72. Bottom-up and Top-down Approaches for This Report
 Figure 73. Data Triangulation
 Figure 74. Key Executives Interviewed
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Global ITSM Market Research Report 2024
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