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Global ITSM Software Market Research Report 2025
Published Date: September 2025
|
Report Code: QYRE-Auto-35I10035
Home | Market Reports | Computers & Electronics| Software| Business & Productivity Software
Global ITSM Software Market Insights Forecast to 2028
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Global ITSM Software Market Research Report 2025

Code: QYRE-Auto-35I10035
Report
September 2025
Pages:110
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask

ITSM Software Market Size

The global market for ITSM Software was valued at US$ 15850 million in the year 2024 and is projected to reach a revised size of US$ 46050 million by 2031, growing at a CAGR of 16.7% during the forecast period.

ITSM Software Market

ITSM Software Market

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.
This report aims to provide a comprehensive presentation of the global market for ITSM Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding ITSM Software.
The ITSM Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global ITSM Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the ITSM Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of ITSM Software Market Report

Report Metric Details
Report Name ITSM Software Market
Accounted market size in year US$ 15850 million
Forecasted market size in 2031 US$ 46050 million
CAGR 16.7%
Base Year year
Forecasted years 2025 - 2031
Segment by Type
  • Cloud-based
  • On-premises
Segment by Application
  • SMEs
  • Large Enterprises
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, Broadcom, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software, Micro Focus (Formerly HPE), Freshworks, Ultimo, Epicor, TOPdesk, Samanage, Agiloft Service, Symantec, SysAid, SolarWinds, Autotask
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of ITSM Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is ITSM Software Market growing?

Ans: The ITSM Software Market witnessing a CAGR of 16.7% during the forecast period 2025-2031.

What is the ITSM Software Market size in 2031?

Ans: The ITSM Software Market size in 2031 will be US$ 46050 million.

What is the ITSM Software Market share by region?

Ans: China’s consumption market has a quicker growing speed, with a market share of 8.48%.

Who are the main players in the ITSM Software Market report?

Ans: The main players in the ITSM Software Market are ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, Broadcom, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software, Micro Focus (Formerly HPE), Freshworks, Ultimo, Epicor, TOPdesk, Samanage, Agiloft Service, Symantec, SysAid, SolarWinds, Autotask

What are the Application segmentation covered in the ITSM Software Market report?

Ans: The Applications covered in the ITSM Software Market report are SMEs, Large Enterprises

What are the Type segmentation covered in the ITSM Software Market report?

Ans: The Types covered in the ITSM Software Market report are Cloud-based, On-premises

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global ITSM Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud-based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global ITSM Software Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global ITSM Software Market Perspective (2020-2031)
2.2 Global ITSM Software Growth Trends by Region
2.2.1 Global ITSM Software Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 ITSM Software Historic Market Size by Region (2020-2025)
2.2.3 ITSM Software Forecasted Market Size by Region (2026-2031)
2.3 ITSM Software Market Dynamics
2.3.1 ITSM Software Industry Trends
2.3.2 ITSM Software Market Drivers
2.3.3 ITSM Software Market Challenges
2.3.4 ITSM Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top ITSM Software Players by Revenue
3.1.1 Global Top ITSM Software Players by Revenue (2020-2025)
3.1.2 Global ITSM Software Revenue Market Share by Players (2020-2025)
3.2 Global ITSM Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by ITSM Software Revenue
3.4 Global ITSM Software Market Concentration Ratio
3.4.1 Global ITSM Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by ITSM Software Revenue in 2024
3.5 Global Key Players of ITSM Software Head office and Area Served
3.6 Global Key Players of ITSM Software, Product and Application
3.7 Global Key Players of ITSM Software, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 ITSM Software Breakdown Data by Type
4.1 Global ITSM Software Historic Market Size by Type (2020-2025)
4.2 Global ITSM Software Forecasted Market Size by Type (2026-2031)
5 ITSM Software Breakdown Data by Application
5.1 Global ITSM Software Historic Market Size by Application (2020-2025)
5.2 Global ITSM Software Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America ITSM Software Market Size (2020-2031)
6.2 North America ITSM Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America ITSM Software Market Size by Country (2020-2025)
6.4 North America ITSM Software Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe ITSM Software Market Size (2020-2031)
7.2 Europe ITSM Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe ITSM Software Market Size by Country (2020-2025)
7.4 Europe ITSM Software Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific ITSM Software Market Size (2020-2031)
8.2 Asia-Pacific ITSM Software Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific ITSM Software Market Size by Region (2020-2025)
8.4 Asia-Pacific ITSM Software Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America ITSM Software Market Size (2020-2031)
9.2 Latin America ITSM Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America ITSM Software Market Size by Country (2020-2025)
9.4 Latin America ITSM Software Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa ITSM Software Market Size (2020-2031)
10.2 Middle East & Africa ITSM Software Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa ITSM Software Market Size by Country (2020-2025)
10.4 Middle East & Africa ITSM Software Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 ServiceNow
11.1.1 ServiceNow Company Details
11.1.2 ServiceNow Business Overview
11.1.3 ServiceNow ITSM Software Introduction
11.1.4 ServiceNow Revenue in ITSM Software Business (2020-2025)
11.1.5 ServiceNow Recent Development
11.2 Atlassian
11.2.1 Atlassian Company Details
11.2.2 Atlassian Business Overview
11.2.3 Atlassian ITSM Software Introduction
11.2.4 Atlassian Revenue in ITSM Software Business (2020-2025)
11.2.5 Atlassian Recent Development
11.3 Ivanti (HEAT Software)
11.3.1 Ivanti (HEAT Software) Company Details
11.3.2 Ivanti (HEAT Software) Business Overview
11.3.3 Ivanti (HEAT Software) ITSM Software Introduction
11.3.4 Ivanti (HEAT Software) Revenue in ITSM Software Business (2020-2025)
11.3.5 Ivanti (HEAT Software) Recent Development
11.4 IBM
11.4.1 IBM Company Details
11.4.2 IBM Business Overview
11.4.3 IBM ITSM Software Introduction
11.4.4 IBM Revenue in ITSM Software Business (2020-2025)
11.4.5 IBM Recent Development
11.5 Broadcom
11.5.1 Broadcom Company Details
11.5.2 Broadcom Business Overview
11.5.3 Broadcom ITSM Software Introduction
11.5.4 Broadcom Revenue in ITSM Software Business (2020-2025)
11.5.5 Broadcom Recent Development
11.6 BMC Software
11.6.1 BMC Software Company Details
11.6.2 BMC Software Business Overview
11.6.3 BMC Software ITSM Software Introduction
11.6.4 BMC Software Revenue in ITSM Software Business (2020-2025)
11.6.5 BMC Software Recent Development
11.7 ASG Software
11.7.1 ASG Software Company Details
11.7.2 ASG Software Business Overview
11.7.3 ASG Software ITSM Software Introduction
11.7.4 ASG Software Revenue in ITSM Software Business (2020-2025)
11.7.5 ASG Software Recent Development
11.8 Axios Systems
11.8.1 Axios Systems Company Details
11.8.2 Axios Systems Business Overview
11.8.3 Axios Systems ITSM Software Introduction
11.8.4 Axios Systems Revenue in ITSM Software Business (2020-2025)
11.8.5 Axios Systems Recent Development
11.9 SAP
11.9.1 SAP Company Details
11.9.2 SAP Business Overview
11.9.3 SAP ITSM Software Introduction
11.9.4 SAP Revenue in ITSM Software Business (2020-2025)
11.9.5 SAP Recent Development
11.10 Cherwell Software
11.10.1 Cherwell Software Company Details
11.10.2 Cherwell Software Business Overview
11.10.3 Cherwell Software ITSM Software Introduction
11.10.4 Cherwell Software Revenue in ITSM Software Business (2020-2025)
11.10.5 Cherwell Software Recent Development
11.11 Micro Focus (Formerly HPE)
11.11.1 Micro Focus (Formerly HPE) Company Details
11.11.2 Micro Focus (Formerly HPE) Business Overview
11.11.3 Micro Focus (Formerly HPE) ITSM Software Introduction
11.11.4 Micro Focus (Formerly HPE) Revenue in ITSM Software Business (2020-2025)
11.11.5 Micro Focus (Formerly HPE) Recent Development
11.12 Freshworks
11.12.1 Freshworks Company Details
11.12.2 Freshworks Business Overview
11.12.3 Freshworks ITSM Software Introduction
11.12.4 Freshworks Revenue in ITSM Software Business (2020-2025)
11.12.5 Freshworks Recent Development
11.13 Ultimo
11.13.1 Ultimo Company Details
11.13.2 Ultimo Business Overview
11.13.3 Ultimo ITSM Software Introduction
11.13.4 Ultimo Revenue in ITSM Software Business (2020-2025)
11.13.5 Ultimo Recent Development
11.14 Epicor
11.14.1 Epicor Company Details
11.14.2 Epicor Business Overview
11.14.3 Epicor ITSM Software Introduction
11.14.4 Epicor Revenue in ITSM Software Business (2020-2025)
11.14.5 Epicor Recent Development
11.15 TOPdesk
11.15.1 TOPdesk Company Details
11.15.2 TOPdesk Business Overview
11.15.3 TOPdesk ITSM Software Introduction
11.15.4 TOPdesk Revenue in ITSM Software Business (2020-2025)
11.15.5 TOPdesk Recent Development
11.16 Samanage
11.16.1 Samanage Company Details
11.16.2 Samanage Business Overview
11.16.3 Samanage ITSM Software Introduction
11.16.4 Samanage Revenue in ITSM Software Business (2020-2025)
11.16.5 Samanage Recent Development
11.17 Agiloft Service
11.17.1 Agiloft Service Company Details
11.17.2 Agiloft Service Business Overview
11.17.3 Agiloft Service ITSM Software Introduction
11.17.4 Agiloft Service Revenue in ITSM Software Business (2020-2025)
11.17.5 Agiloft Service Recent Development
11.18 Symantec
11.18.1 Symantec Company Details
11.18.2 Symantec Business Overview
11.18.3 Symantec ITSM Software Introduction
11.18.4 Symantec Revenue in ITSM Software Business (2020-2025)
11.18.5 Symantec Recent Development
11.19 SysAid
11.19.1 SysAid Company Details
11.19.2 SysAid Business Overview
11.19.3 SysAid ITSM Software Introduction
11.19.4 SysAid Revenue in ITSM Software Business (2020-2025)
11.19.5 SysAid Recent Development
11.20 SolarWinds
11.20.1 SolarWinds Company Details
11.20.2 SolarWinds Business Overview
11.20.3 SolarWinds ITSM Software Introduction
11.20.4 SolarWinds Revenue in ITSM Software Business (2020-2025)
11.20.5 SolarWinds Recent Development
11.21 Autotask
11.21.1 Autotask Company Details
11.21.2 Autotask Business Overview
11.21.3 Autotask ITSM Software Introduction
11.21.4 Autotask Revenue in ITSM Software Business (2020-2025)
11.21.5 Autotask Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
List of Tables
 Table 1. Global ITSM Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Cloud-based
 Table 3. Key Players of On-premises
 Table 4. Global ITSM Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 5. Global ITSM Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 6. Global ITSM Software Market Size by Region (2020-2025) & (US$ Million)
 Table 7. Global ITSM Software Market Share by Region (2020-2025)
 Table 8. Global ITSM Software Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 9. Global ITSM Software Market Share by Region (2026-2031)
 Table 10. ITSM Software Market Trends
 Table 11. ITSM Software Market Drivers
 Table 12. ITSM Software Market Challenges
 Table 13. ITSM Software Market Restraints
 Table 14. Global ITSM Software Revenue by Players (2020-2025) & (US$ Million)
 Table 15. Global ITSM Software Market Share by Players (2020-2025)
 Table 16. Global Top ITSM Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in ITSM Software as of 2024)
 Table 17. Ranking of Global Top ITSM Software Companies by Revenue (US$ Million) in 2024
 Table 18. Global 5 Largest Players Market Share by ITSM Software Revenue (CR5 and HHI) & (2020-2025)
 Table 19. Global Key Players of ITSM Software, Headquarters and Area Served
 Table 20. Global Key Players of ITSM Software, Product and Application
 Table 21. Global Key Players of ITSM Software, Date of Enter into This Industry
 Table 22. Mergers & Acquisitions, Expansion Plans
 Table 23. Global ITSM Software Market Size by Type (2020-2025) & (US$ Million)
 Table 24. Global ITSM Software Revenue Market Share by Type (2020-2025)
 Table 25. Global ITSM Software Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 26. Global ITSM Software Revenue Market Share by Type (2026-2031)
 Table 27. Global ITSM Software Market Size by Application (2020-2025) & (US$ Million)
 Table 28. Global ITSM Software Revenue Market Share by Application (2020-2025)
 Table 29. Global ITSM Software Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 30. Global ITSM Software Revenue Market Share by Application (2026-2031)
 Table 31. North America ITSM Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 32. North America ITSM Software Market Size by Country (2020-2025) & (US$ Million)
 Table 33. North America ITSM Software Market Size by Country (2026-2031) & (US$ Million)
 Table 34. Europe ITSM Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 35. Europe ITSM Software Market Size by Country (2020-2025) & (US$ Million)
 Table 36. Europe ITSM Software Market Size by Country (2026-2031) & (US$ Million)
 Table 37. Asia-Pacific ITSM Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 38. Asia-Pacific ITSM Software Market Size by Region (2020-2025) & (US$ Million)
 Table 39. Asia-Pacific ITSM Software Market Size by Region (2026-2031) & (US$ Million)
 Table 40. Latin America ITSM Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 41. Latin America ITSM Software Market Size by Country (2020-2025) & (US$ Million)
 Table 42. Latin America ITSM Software Market Size by Country (2026-2031) & (US$ Million)
 Table 43. Middle East & Africa ITSM Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 44. Middle East & Africa ITSM Software Market Size by Country (2020-2025) & (US$ Million)
 Table 45. Middle East & Africa ITSM Software Market Size by Country (2026-2031) & (US$ Million)
 Table 46. ServiceNow Company Details
 Table 47. ServiceNow Business Overview
 Table 48. ServiceNow ITSM Software Product
 Table 49. ServiceNow Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 50. ServiceNow Recent Development
 Table 51. Atlassian Company Details
 Table 52. Atlassian Business Overview
 Table 53. Atlassian ITSM Software Product
 Table 54. Atlassian Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 55. Atlassian Recent Development
 Table 56. Ivanti (HEAT Software) Company Details
 Table 57. Ivanti (HEAT Software) Business Overview
 Table 58. Ivanti (HEAT Software) ITSM Software Product
 Table 59. Ivanti (HEAT Software) Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 60. Ivanti (HEAT Software) Recent Development
 Table 61. IBM Company Details
 Table 62. IBM Business Overview
 Table 63. IBM ITSM Software Product
 Table 64. IBM Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 65. IBM Recent Development
 Table 66. Broadcom Company Details
 Table 67. Broadcom Business Overview
 Table 68. Broadcom ITSM Software Product
 Table 69. Broadcom Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 70. Broadcom Recent Development
 Table 71. BMC Software Company Details
 Table 72. BMC Software Business Overview
 Table 73. BMC Software ITSM Software Product
 Table 74. BMC Software Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 75. BMC Software Recent Development
 Table 76. ASG Software Company Details
 Table 77. ASG Software Business Overview
 Table 78. ASG Software ITSM Software Product
 Table 79. ASG Software Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 80. ASG Software Recent Development
 Table 81. Axios Systems Company Details
 Table 82. Axios Systems Business Overview
 Table 83. Axios Systems ITSM Software Product
 Table 84. Axios Systems Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 85. Axios Systems Recent Development
 Table 86. SAP Company Details
 Table 87. SAP Business Overview
 Table 88. SAP ITSM Software Product
 Table 89. SAP Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 90. SAP Recent Development
 Table 91. Cherwell Software Company Details
 Table 92. Cherwell Software Business Overview
 Table 93. Cherwell Software ITSM Software Product
 Table 94. Cherwell Software Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 95. Cherwell Software Recent Development
 Table 96. Micro Focus (Formerly HPE) Company Details
 Table 97. Micro Focus (Formerly HPE) Business Overview
 Table 98. Micro Focus (Formerly HPE) ITSM Software Product
 Table 99. Micro Focus (Formerly HPE) Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 100. Micro Focus (Formerly HPE) Recent Development
 Table 101. Freshworks Company Details
 Table 102. Freshworks Business Overview
 Table 103. Freshworks ITSM Software Product
 Table 104. Freshworks Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 105. Freshworks Recent Development
 Table 106. Ultimo Company Details
 Table 107. Ultimo Business Overview
 Table 108. Ultimo ITSM Software Product
 Table 109. Ultimo Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 110. Ultimo Recent Development
 Table 111. Epicor Company Details
 Table 112. Epicor Business Overview
 Table 113. Epicor ITSM Software Product
 Table 114. Epicor Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 115. Epicor Recent Development
 Table 116. TOPdesk Company Details
 Table 117. TOPdesk Business Overview
 Table 118. TOPdesk ITSM Software Product
 Table 119. TOPdesk Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 120. TOPdesk Recent Development
 Table 121. Samanage Company Details
 Table 122. Samanage Business Overview
 Table 123. Samanage ITSM Software Product
 Table 124. Samanage Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 125. Samanage Recent Development
 Table 126. Agiloft Service Company Details
 Table 127. Agiloft Service Business Overview
 Table 128. Agiloft Service ITSM Software Product
 Table 129. Agiloft Service Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 130. Agiloft Service Recent Development
 Table 131. Symantec Company Details
 Table 132. Symantec Business Overview
 Table 133. Symantec ITSM Software Product
 Table 134. Symantec Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 135. Symantec Recent Development
 Table 136. SysAid Company Details
 Table 137. SysAid Business Overview
 Table 138. SysAid ITSM Software Product
 Table 139. SysAid Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 140. SysAid Recent Development
 Table 141. SolarWinds Company Details
 Table 142. SolarWinds Business Overview
 Table 143. SolarWinds ITSM Software Product
 Table 144. SolarWinds Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 145. SolarWinds Recent Development
 Table 146. Autotask Company Details
 Table 147. Autotask Business Overview
 Table 148. Autotask ITSM Software Product
 Table 149. Autotask Revenue in ITSM Software Business (2020-2025) & (US$ Million)
 Table 150. Autotask Recent Development
 Table 151. Research Programs/Design for This Report
 Table 152. Key Data Information from Secondary Sources
 Table 153. Key Data Information from Primary Sources
 Table 154. Authors List of This Report


List of Figures
 Figure 1. ITSM Software Picture
 Figure 2. Global ITSM Software Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global ITSM Software Market Share by Type: 2024 VS 2031
 Figure 4. Cloud-based Features
 Figure 5. On-premises Features
 Figure 6. Global ITSM Software Market Size by Application (2020-2031) & (US$ Million)
 Figure 7. Global ITSM Software Market Share by Application: 2024 VS 2031
 Figure 8. SMEs Case Studies
 Figure 9. Large Enterprises Case Studies
 Figure 10. ITSM Software Report Years Considered
 Figure 11. Global ITSM Software Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 12. Global ITSM Software Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 13. Global ITSM Software Market Share by Region: 2024 VS 2031
 Figure 14. Global ITSM Software Market Share by Players in 2024
 Figure 15. Global Top ITSM Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in ITSM Software as of 2024)
 Figure 16. The Top 10 and 5 Players Market Share by ITSM Software Revenue in 2024
 Figure 17. North America ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 18. North America ITSM Software Market Share by Country (2020-2031)
 Figure 19. United States ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 20. Canada ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 21. Europe ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Europe ITSM Software Market Share by Country (2020-2031)
 Figure 23. Germany ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. France ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 25. U.K. ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. Italy ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. Russia ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Nordic Countries ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Asia-Pacific ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Asia-Pacific ITSM Software Market Share by Region (2020-2031)
 Figure 31. China ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Japan ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 33. South Korea ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Southeast Asia ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. India ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. Australia ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. Latin America ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Latin America ITSM Software Market Share by Country (2020-2031)
 Figure 39. Mexico ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Brazil ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 41. Middle East & Africa ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Middle East & Africa ITSM Software Market Share by Country (2020-2031)
 Figure 43. Turkey ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Saudi Arabia ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 45. UAE ITSM Software Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. ServiceNow Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 47. Atlassian Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 48. Ivanti (HEAT Software) Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 49. IBM Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 50. Broadcom Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 51. BMC Software Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 52. ASG Software Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 53. Axios Systems Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 54. SAP Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 55. Cherwell Software Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 56. Micro Focus (Formerly HPE) Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 57. Freshworks Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 58. Ultimo Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 59. Epicor Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 60. TOPdesk Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 61. Samanage Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 62. Agiloft Service Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 63. Symantec Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 64. SysAid Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 65. SolarWinds Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 66. Autotask Revenue Growth Rate in ITSM Software Business (2020-2025)
 Figure 67. Bottom-up and Top-down Approaches for This Report
 Figure 68. Data Triangulation
 Figure 69. Key Executives Interviewed
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