aluates Reports

$ 43545.0

Automative

Global Call Center Analytics Market Research Report 2025

Published Date: May 2025

Report Code: QYRE-Auto-9D14988

Global Call Center Analytics Market Research Report 2023

BUY CHAPTERS

Global Call Center Analytics Market Research Report 2025

Code: QYRE-Auto-9D14988

Report

May 2025

Pages:92

QYResearch

Buy Now with 15% Discount

DESCRIPTION

TABLE OF CONTENT

TABLES & FIGURES

FEATURED COMPANIES

Cisco

Genpact Ltd

8X8

Genesys

Oracle

Mitel Networks Corp.

SAP SE

NICE

Enghouse Interactive

Five9

CallMiner

Servion Global Solutions

Edgeverve Systems Limited

inContact

Intrado

Zoom Video Communications

Calabrio

Aspect Software

Call Center Analytics Market Size

The global market for Call Center Analytics was valued at US$ 1183 million in the year 2024 and is projected to reach a revised size of US$ 2854 million by 2031, growing at a CAGR of 13.6% during the forecast period.

Call Center Analytics Market

The process of collecting and analyzing call center data to gain valuable insights about agent performance, call center performance, customer satisfaction and product performance is called call center analytics. Call center analytics is the process of collecting and analyzing customer data to unearth valuable insights about your service organization"s performance. This includes customer satisfaction (CSAT), revenue, customer retention, customer effort score, and service-level agreement (SLA) performance.

North American market for Call Center Analytics is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Call Center Analytics is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for Call Center Analytics in Large Enterprise is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of Call Center Analytics include Cisco, Genpact, 8X8, Inc., Genesys, Oracle, Mitel Networks Corp., SAP SE, NICE, Enghouse Interactive, Five9, Inc., etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Call Center Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Analytics.

The Call Center Analytics market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Call Center Analytics market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Call Center Analytics companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of Call Center Analytics Market Report

Report Metric	Details
Report Name	Call Center Analytics Market
Accounted market size in year	US$ 1183 million
Forecasted market size in 2031	US$ 2854 million
CAGR	13.6%
Base Year	year
Forecasted years	2025 - 2031
Segment by Type	Predictive Analytics Voice Analytics Customer Satisfaction Analytics Interaction Analytics Omnichannel Analytics
Segment by Application	Large Enterprise SMEs
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Cisco, Genpact, 8X8, Inc., Genesys, Oracle, Mitel Networks Corp., SAP SE, NICE, Enghouse Interactive, Five9, Inc., CallMiner., Servion Global Solutions, EdgeVerve Systems Limited, inContact Inc., Intrado, Zoom Video Communications, Calabrio, Aspect Software
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Center Analytics company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Call Center Analytics Market growing?

Ans: The Call Center Analytics Market witnessing a CAGR of 13.6% during the forecast period 2025-2031.

What is the Call Center Analytics Market size in 2031?

Ans: The Call Center Analytics Market size in 2031 will be US$ 2854 million.

Who are the main players in the Call Center Analytics Market report?

Ans: The main players in the Call Center Analytics Market are Cisco, Genpact, 8X8, Inc., Genesys, Oracle, Mitel Networks Corp., SAP SE, NICE, Enghouse Interactive, Five9, Inc., CallMiner., Servion Global Solutions, EdgeVerve Systems Limited, inContact Inc., Intrado, Zoom Video Communications, Calabrio, Aspect Software

What are the Application segmentation covered in the Call Center Analytics Market report?

Ans: The Applications covered in the Call Center Analytics Market report are Large Enterprise, SMEs

What are the Type segmentation covered in the Call Center Analytics Market report?

Ans: The Types covered in the Call Center Analytics Market report are Predictive Analytics, Voice Analytics, Customer Satisfaction Analytics, Interaction Analytics, Omnichannel Analytics

Recommended Reports

Call Center Solutions

Customer Analytics

Analytics Software

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global Call Center Analytics Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Predictive Analytics

1.2.3 Voice Analytics

1.2.4 Customer Satisfaction Analytics

1.2.5 Interaction Analytics

1.2.6 Omnichannel Analytics

1.3 Market by Application

1.3.1 Global Call Center Analytics Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 Large Enterprise

1.3.3 SMEs

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global Call Center Analytics Market Perspective (2020-2031)

2.2 Global Call Center Analytics Growth Trends by Region

2.2.1 Global Call Center Analytics Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 Call Center Analytics Historic Market Size by Region (2020-2025)

2.2.3 Call Center Analytics Forecasted Market Size by Region (2026-2031)

2.3 Call Center Analytics Market Dynamics

2.3.1 Call Center Analytics Industry Trends

2.3.2 Call Center Analytics Market Drivers

2.3.3 Call Center Analytics Market Challenges

2.3.4 Call Center Analytics Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top Call Center Analytics Players by Revenue

3.1.1 Global Top Call Center Analytics Players by Revenue (2020-2025)

3.1.2 Global Call Center Analytics Revenue Market Share by Players (2020-2025)

3.2 Global Call Center Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by Call Center Analytics Revenue

3.4 Global Call Center Analytics Market Concentration Ratio

3.4.1 Global Call Center Analytics Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by Call Center Analytics Revenue in 2024

3.5 Global Key Players of Call Center Analytics Head office and Area Served

3.6 Global Key Players of Call Center Analytics, Product and Application

3.7 Global Key Players of Call Center Analytics, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 Call Center Analytics Breakdown Data by Type

4.1 Global Call Center Analytics Historic Market Size by Type (2020-2025)

4.2 Global Call Center Analytics Forecasted Market Size by Type (2026-2031)

5 Call Center Analytics Breakdown Data by Application

5.1 Global Call Center Analytics Historic Market Size by Application (2020-2025)

5.2 Global Call Center Analytics Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America Call Center Analytics Market Size (2020-2031)

6.2 North America Call Center Analytics Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America Call Center Analytics Market Size by Country (2020-2025)

6.4 North America Call Center Analytics Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe Call Center Analytics Market Size (2020-2031)

7.2 Europe Call Center Analytics Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe Call Center Analytics Market Size by Country (2020-2025)

7.4 Europe Call Center Analytics Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific Call Center Analytics Market Size (2020-2031)

8.2 Asia-Pacific Call Center Analytics Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific Call Center Analytics Market Size by Region (2020-2025)

8.4 Asia-Pacific Call Center Analytics Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America Call Center Analytics Market Size (2020-2031)

9.2 Latin America Call Center Analytics Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America Call Center Analytics Market Size by Country (2020-2025)

9.4 Latin America Call Center Analytics Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa Call Center Analytics Market Size (2020-2031)

10.2 Middle East & Africa Call Center Analytics Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa Call Center Analytics Market Size by Country (2020-2025)

10.4 Middle East & Africa Call Center Analytics Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Cisco

11.1.1 Cisco Company Details

11.1.2 Cisco Business Overview

11.1.3 Cisco Call Center Analytics Introduction

11.1.4 Cisco Revenue in Call Center Analytics Business (2020-2025)

11.1.5 Cisco Recent Development

11.2 Genpact

11.2.1 Genpact Company Details

11.2.2 Genpact Business Overview

11.2.3 Genpact Call Center Analytics Introduction

11.2.4 Genpact Revenue in Call Center Analytics Business (2020-2025)

11.2.5 Genpact Recent Development

11.3 8X8, Inc.

11.3.1 8X8, Inc. Company Details

11.3.2 8X8, Inc. Business Overview

11.3.3 8X8, Inc. Call Center Analytics Introduction

11.3.4 8X8, Inc. Revenue in Call Center Analytics Business (2020-2025)

11.3.5 8X8, Inc. Recent Development

11.4 Genesys

11.4.1 Genesys Company Details

11.4.2 Genesys Business Overview

11.4.3 Genesys Call Center Analytics Introduction

11.4.4 Genesys Revenue in Call Center Analytics Business (2020-2025)

11.4.5 Genesys Recent Development

11.5 Oracle

11.5.1 Oracle Company Details

11.5.2 Oracle Business Overview

11.5.3 Oracle Call Center Analytics Introduction

11.5.4 Oracle Revenue in Call Center Analytics Business (2020-2025)

11.5.5 Oracle Recent Development

11.6 Mitel Networks Corp.

11.6.1 Mitel Networks Corp. Company Details

11.6.2 Mitel Networks Corp. Business Overview

11.6.3 Mitel Networks Corp. Call Center Analytics Introduction

11.6.4 Mitel Networks Corp. Revenue in Call Center Analytics Business (2020-2025)

11.6.5 Mitel Networks Corp. Recent Development

11.7 SAP SE

11.7.1 SAP SE Company Details

11.7.2 SAP SE Business Overview

11.7.3 SAP SE Call Center Analytics Introduction

11.7.4 SAP SE Revenue in Call Center Analytics Business (2020-2025)

11.7.5 SAP SE Recent Development

11.8 NICE

11.8.1 NICE Company Details

11.8.2 NICE Business Overview

11.8.3 NICE Call Center Analytics Introduction

11.8.4 NICE Revenue in Call Center Analytics Business (2020-2025)

11.8.5 NICE Recent Development

11.9 Enghouse Interactive

11.9.1 Enghouse Interactive Company Details

11.9.2 Enghouse Interactive Business Overview

11.9.3 Enghouse Interactive Call Center Analytics Introduction

11.9.4 Enghouse Interactive Revenue in Call Center Analytics Business (2020-2025)

11.9.5 Enghouse Interactive Recent Development

11.10 Five9, Inc.

11.10.1 Five9, Inc. Company Details

11.10.2 Five9, Inc. Business Overview

11.10.3 Five9, Inc. Call Center Analytics Introduction

11.10.4 Five9, Inc. Revenue in Call Center Analytics Business (2020-2025)

11.10.5 Five9, Inc. Recent Development

11.11 CallMiner.

11.11.1 CallMiner. Company Details

11.11.2 CallMiner. Business Overview

11.11.3 CallMiner. Call Center Analytics Introduction

11.11.4 CallMiner. Revenue in Call Center Analytics Business (2020-2025)

11.11.5 CallMiner. Recent Development

11.12 Servion Global Solutions

11.12.1 Servion Global Solutions Company Details

11.12.2 Servion Global Solutions Business Overview

11.12.3 Servion Global Solutions Call Center Analytics Introduction

11.12.4 Servion Global Solutions Revenue in Call Center Analytics Business (2020-2025)

11.12.5 Servion Global Solutions Recent Development

11.13 EdgeVerve Systems Limited

11.13.1 EdgeVerve Systems Limited Company Details

11.13.2 EdgeVerve Systems Limited Business Overview

11.13.3 EdgeVerve Systems Limited Call Center Analytics Introduction

11.13.4 EdgeVerve Systems Limited Revenue in Call Center Analytics Business (2020-2025)

11.13.5 EdgeVerve Systems Limited Recent Development

11.14 inContact Inc.

11.14.1 inContact Inc. Company Details

11.14.2 inContact Inc. Business Overview

11.14.3 inContact Inc. Call Center Analytics Introduction

11.14.4 inContact Inc. Revenue in Call Center Analytics Business (2020-2025)

11.14.5 inContact Inc. Recent Development

11.15 Intrado

11.15.1 Intrado Company Details

11.15.2 Intrado Business Overview

11.15.3 Intrado Call Center Analytics Introduction

11.15.4 Intrado Revenue in Call Center Analytics Business (2020-2025)

11.15.5 Intrado Recent Development

11.16 Zoom Video Communications

11.16.1 Zoom Video Communications Company Details

11.16.2 Zoom Video Communications Business Overview

11.16.3 Zoom Video Communications Call Center Analytics Introduction

11.16.4 Zoom Video Communications Revenue in Call Center Analytics Business (2020-2025)

11.16.5 Zoom Video Communications Recent Development

11.17 Calabrio

11.17.1 Calabrio Company Details

11.17.2 Calabrio Business Overview

11.17.3 Calabrio Call Center Analytics Introduction

11.17.4 Calabrio Revenue in Call Center Analytics Business (2020-2025)

11.17.5 Calabrio Recent Development

11.18 Aspect Software

11.18.1 Aspect Software Company Details

11.18.2 Aspect Software Business Overview

11.18.3 Aspect Software Call Center Analytics Introduction

11.18.4 Aspect Software Revenue in Call Center Analytics Business (2020-2025)

11.18.5 Aspect Software Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

Cisco

Genpact Ltd

8X8

Genesys

Oracle

Mitel Networks Corp.

SAP SE

NICE

Enghouse Interactive

Five9

CallMiner

Servion Global Solutions

Edgeverve Systems Limited

inContact

Intrado

Zoom Video Communications

Calabrio

Aspect Software

List of Tables

Table 1. Global Call Center Analytics Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Predictive Analytics

Table 3. Key Players of Voice Analytics

Table 4. Key Players of Customer Satisfaction Analytics

Table 5. Key Players of Interaction Analytics

Table 6. Key Players of Omnichannel Analytics

Table 7. Global Call Center Analytics Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 8. Global Call Center Analytics Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 9. Global Call Center Analytics Market Size by Region (2020-2025) & (US$ Million)

Table 10. Global Call Center Analytics Market Share by Region (2020-2025)

Table 11. Global Call Center Analytics Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 12. Global Call Center Analytics Market Share by Region (2026-2031)

Table 13. Call Center Analytics Market Trends

Table 14. Call Center Analytics Market Drivers

Table 15. Call Center Analytics Market Challenges

Table 16. Call Center Analytics Market Restraints

Table 17. Global Call Center Analytics Revenue by Players (2020-2025) & (US$ Million)

Table 18. Global Call Center Analytics Market Share by Players (2020-2025)

Table 19. Global Top Call Center Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Analytics as of 2024)

Table 20. Ranking of Global Top Call Center Analytics Companies by Revenue (US$ Million) in 2024

Table 21. Global 5 Largest Players Market Share by Call Center Analytics Revenue (CR5 and HHI) & (2020-2025)

Table 22. Global Key Players of Call Center Analytics, Headquarters and Area Served

Table 23. Global Key Players of Call Center Analytics, Product and Application

Table 24. Global Key Players of Call Center Analytics, Date of Enter into This Industry

Table 25. Mergers & Acquisitions, Expansion Plans

Table 26. Global Call Center Analytics Market Size by Type (2020-2025) & (US$ Million)

Table 27. Global Call Center Analytics Revenue Market Share by Type (2020-2025)

Table 28. Global Call Center Analytics Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 29. Global Call Center Analytics Revenue Market Share by Type (2026-2031)

Table 30. Global Call Center Analytics Market Size by Application (2020-2025) & (US$ Million)

Table 31. Global Call Center Analytics Revenue Market Share by Application (2020-2025)

Table 32. Global Call Center Analytics Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 33. Global Call Center Analytics Revenue Market Share by Application (2026-2031)

Table 34. North America Call Center Analytics Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 35. North America Call Center Analytics Market Size by Country (2020-2025) & (US$ Million)

Table 36. North America Call Center Analytics Market Size by Country (2026-2031) & (US$ Million)

Table 37. Europe Call Center Analytics Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 38. Europe Call Center Analytics Market Size by Country (2020-2025) & (US$ Million)

Table 39. Europe Call Center Analytics Market Size by Country (2026-2031) & (US$ Million)

Table 40. Asia-Pacific Call Center Analytics Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 41. Asia-Pacific Call Center Analytics Market Size by Region (2020-2025) & (US$ Million)

Table 42. Asia-Pacific Call Center Analytics Market Size by Region (2026-2031) & (US$ Million)

Table 43. Latin America Call Center Analytics Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 44. Latin America Call Center Analytics Market Size by Country (2020-2025) & (US$ Million)

Table 45. Latin America Call Center Analytics Market Size by Country (2026-2031) & (US$ Million)

Table 46. Middle East & Africa Call Center Analytics Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 47. Middle East & Africa Call Center Analytics Market Size by Country (2020-2025) & (US$ Million)

Table 48. Middle East & Africa Call Center Analytics Market Size by Country (2026-2031) & (US$ Million)

Table 49. Cisco Company Details

Table 50. Cisco Business Overview

Table 51. Cisco Call Center Analytics Product

Table 52. Cisco Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 53. Cisco Recent Development

Table 54. Genpact Company Details

Table 55. Genpact Business Overview

Table 56. Genpact Call Center Analytics Product

Table 57. Genpact Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 58. Genpact Recent Development

Table 59. 8X8, Inc. Company Details

Table 60. 8X8, Inc. Business Overview

Table 61. 8X8, Inc. Call Center Analytics Product

Table 62. 8X8, Inc. Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 63. 8X8, Inc. Recent Development

Table 64. Genesys Company Details

Table 65. Genesys Business Overview

Table 66. Genesys Call Center Analytics Product

Table 67. Genesys Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 68. Genesys Recent Development

Table 69. Oracle Company Details

Table 70. Oracle Business Overview

Table 71. Oracle Call Center Analytics Product

Table 72. Oracle Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 73. Oracle Recent Development

Table 74. Mitel Networks Corp. Company Details

Table 75. Mitel Networks Corp. Business Overview

Table 76. Mitel Networks Corp. Call Center Analytics Product

Table 77. Mitel Networks Corp. Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 78. Mitel Networks Corp. Recent Development

Table 79. SAP SE Company Details

Table 80. SAP SE Business Overview

Table 81. SAP SE Call Center Analytics Product

Table 82. SAP SE Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 83. SAP SE Recent Development

Table 84. NICE Company Details

Table 85. NICE Business Overview

Table 86. NICE Call Center Analytics Product

Table 87. NICE Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 88. NICE Recent Development

Table 89. Enghouse Interactive Company Details

Table 90. Enghouse Interactive Business Overview

Table 91. Enghouse Interactive Call Center Analytics Product

Table 92. Enghouse Interactive Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 93. Enghouse Interactive Recent Development

Table 94. Five9, Inc. Company Details

Table 95. Five9, Inc. Business Overview

Table 96. Five9, Inc. Call Center Analytics Product

Table 97. Five9, Inc. Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 98. Five9, Inc. Recent Development

Table 99. CallMiner. Company Details

Table 100. CallMiner. Business Overview

Table 101. CallMiner. Call Center Analytics Product

Table 102. CallMiner. Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 103. CallMiner. Recent Development

Table 104. Servion Global Solutions Company Details

Table 105. Servion Global Solutions Business Overview

Table 106. Servion Global Solutions Call Center Analytics Product

Table 107. Servion Global Solutions Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 108. Servion Global Solutions Recent Development

Table 109. EdgeVerve Systems Limited Company Details

Table 110. EdgeVerve Systems Limited Business Overview

Table 111. EdgeVerve Systems Limited Call Center Analytics Product

Table 112. EdgeVerve Systems Limited Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 113. EdgeVerve Systems Limited Recent Development

Table 114. inContact Inc. Company Details

Table 115. inContact Inc. Business Overview

Table 116. inContact Inc. Call Center Analytics Product

Table 117. inContact Inc. Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 118. inContact Inc. Recent Development

Table 119. Intrado Company Details

Table 120. Intrado Business Overview

Table 121. Intrado Call Center Analytics Product

Table 122. Intrado Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 123. Intrado Recent Development

Table 124. Zoom Video Communications Company Details

Table 125. Zoom Video Communications Business Overview

Table 126. Zoom Video Communications Call Center Analytics Product

Table 127. Zoom Video Communications Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 128. Zoom Video Communications Recent Development

Table 129. Calabrio Company Details

Table 130. Calabrio Business Overview

Table 131. Calabrio Call Center Analytics Product

Table 132. Calabrio Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 133. Calabrio Recent Development

Table 134. Aspect Software Company Details

Table 135. Aspect Software Business Overview

Table 136. Aspect Software Call Center Analytics Product

Table 137. Aspect Software Revenue in Call Center Analytics Business (2020-2025) & (US$ Million)

Table 138. Aspect Software Recent Development

Table 139. Research Programs/Design for This Report

Table 140. Key Data Information from Secondary Sources

Table 141. Key Data Information from Primary Sources

Table 142. Authors List of This Report

List of Figures

Figure 1. Call Center Analytics Picture

Figure 2. Global Call Center Analytics Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global Call Center Analytics Market Share by Type: 2024 VS 2031

Figure 4. Predictive Analytics Features

Figure 5. Voice Analytics Features

Figure 6. Customer Satisfaction Analytics Features

Figure 7. Interaction Analytics Features

Figure 8. Omnichannel Analytics Features

Figure 9. Global Call Center Analytics Market Size by Application (2020-2031) & (US$ Million)

Figure 10. Global Call Center Analytics Market Share by Application: 2024 VS 2031

Figure 11. Large Enterprise Case Studies

Figure 12. SMEs Case Studies

Figure 13. Call Center Analytics Report Years Considered

Figure 14. Global Call Center Analytics Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 15. Global Call Center Analytics Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 16. Global Call Center Analytics Market Share by Region: 2024 VS 2031

Figure 17. Global Call Center Analytics Market Share by Players in 2024

Figure 18. Global Top Call Center Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Analytics as of 2024)

Figure 19. The Top 10 and 5 Players Market Share by Call Center Analytics Revenue in 2024

Figure 20. North America Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 21. North America Call Center Analytics Market Share by Country (2020-2031)

Figure 22. United States Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 23. Canada Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. Europe Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. Europe Call Center Analytics Market Share by Country (2020-2031)

Figure 26. Germany Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 27. France Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. U.K. Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. Italy Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Russia Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Nordic Countries Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Asia-Pacific Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Asia-Pacific Call Center Analytics Market Share by Region (2020-2031)

Figure 34. China Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 35. Japan Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. South Korea Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. Southeast Asia Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. India Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. Australia Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Latin America Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Latin America Call Center Analytics Market Share by Country (2020-2031)

Figure 42. Mexico Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 43. Brazil Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Middle East & Africa Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Middle East & Africa Call Center Analytics Market Share by Country (2020-2031)

Figure 46. Turkey Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 47. Saudi Arabia Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 48. UAE Call Center Analytics Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. Cisco Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 50. Genpact Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 51. 8X8, Inc. Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 52. Genesys Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 53. Oracle Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 54. Mitel Networks Corp. Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 55. SAP SE Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 56. NICE Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 57. Enghouse Interactive Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 58. Five9, Inc. Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 59. CallMiner. Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 60. Servion Global Solutions Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 61. EdgeVerve Systems Limited Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 62. inContact Inc. Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 63. Intrado Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 64. Zoom Video Communications Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 65. Calabrio Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 66. Aspect Software Revenue Growth Rate in Call Center Analytics Business (2020-2025)

Figure 67. Bottom-up and Top-down Approaches for This Report

Figure 68. Data Triangulation

Figure 69. Key Executives Interviewed

SELECT A FORMAT

Added to Cart

Single User

Electronic (PDF)

$2900

This license allows only one user to access the PDF.

Multi User

Electronic (PDF)

$4350

This license allows 1 - 5 user to access the PDF, license is suitable for small groups of 5 users working together

Enterprise User

Electronic (PDF)

$5800

This license allows users/teams in a same Enterprise to use this report, various departments within an enterpise can use this report

Add to Cart

Buy Now (15% Discount)

HAVE A QUERY?

INQUIRE ABOUT REPORT EMAIL US

OUR CUSTOMER

SIMILAR REPORTS

Contact Center Analytics Market

Voice Analytics Global Market Share and Ranking Overall Sales and Demand Forecast 2024 2030

Global Call Center Speech Analytics Market Research Report 2024

Marketing Analytics Global Market Share and Ranking Overall Sales and Demand Forecast 2024 2030

Global Customer Analytics Applications Market Insights Forecast to 2030

Global Call Center Software Market Research Report 2024

Global Marketing Analytics Market Research Report 2024

Spend Analytics Global Market Share and Ranking Overall Sales and Demand Forecast 2024 2030

Call Center Outsourcings Global Market Share and Ranking Overall Sales and Demand Forecast 2024 2030

Global Process Analytics Service Market Insights Forecast to 2030

Customer Analytics in E-commerce Market

Global Customer Journey Analytics Orchestration Market Research Report 2024

Global Customer Engagement and Analytics Software Market Research Report 2024

Global Customer Experience Analytics Market Insights Forecast to 2030

Customer Journey Analytics Tools Global Market Share and Ranking Overall Sales and Demand Forecast 2024 2030

Order Taking Call Centre Service Global Market Share and Ranking Overall Sales and Demand Forecast 2024 2030

Telecom Services for Call Centers Software

Global Process Analytics System Market Research Report 2025

Global Customer Insight Service Market Research Report 2025

Global Marketing Analytics Software Market Research Report 2025

aluates Reports

Support Contacts

U.S. (TOLL FREE)

+1 (425) 388-2538

sales@valuates.com

THE COMPANY

OUR PRODUCTS

CUSTOMER SUPPORT

CONTACT
FAQ

POLICES

THE COMPANY

ABOUT US

CUSTOMER SUPPORT

CONTACT
FAQ

Report Code:

QYRE-Auto-27C2099

Published:

Mon Aug 09 00:00:00 UTC 2021

Est. Total

$43545.0