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Global Customer Journey Tools Market Research Report 2025
Published Date: July 2025
|
Report Code: QYRE-Auto-0J12971
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Global Customer Journey Tools Industry Research Report Growth Trends and Competitive Analysis 2022 2028
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Global Customer Journey Tools Market Research Report 2025

Code: QYRE-Auto-0J12971
Report
July 2025
Pages:91
QYResearch
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DESCRIPTION
TABLE OF CONTENT
TABLES & FIGURES
FEATURED COMPANIES
Act-On Software
Clarabridge
CSG
Gainsight
Genesys
Hotjar
Lucidchart
Microsoft
MIRO
Quadient
SAS
Smaply
SugarCRM
Thunderhead
Totango
Touchpoint
UXPressia
Woopra

Customer Journey Tools Market Size

The global market for Customer Journey Tools was valued at US$ 1175 million in the year 2024 and is projected to reach a revised size of US$ 2165 million by 2031, growing at a CAGR of 9.3% during the forecast period.

Customer Journey Tools Market

Customer Journey Tools Market

Customer Journey Tools represent a set of software tools or platforms that assist businesses in understanding, analyzing, and optimizing the customer journey. These tools provide visualizations, analytics, and insights into the various touchpoints and interactions that customers have with a company across different channels and stages. Customer Journey Tools enable businesses to track and map customer journeys, identify pain points or areas of improvement, and create more personalized and seamless experiences. They often integrate data from multiple sources and employ advanced analytics to help companies make data-driven decisions to enhance customer satisfaction, engagement, and loyalty.
The industry trend of Customer Journey Tools is witnessing widespread adoption as businesses increasingly focus on delivering exceptional customer experiences. Companies understand the importance of gaining insights into customer journeys to identify pain points and opportunities for improvement. The trend involves the integration of Customer Journey Tools with other customer-centric software like customer relationship management (CRM) and marketing automation platforms, creating a unified view of customer interactions. As technology advances, such tools are incorporating artificial intelligence and machine learning capabilities, allowing for real-time analysis and personalized recommendations. The industry trend revolves around leveraging Customer Journey Tools to drive customer-centric strategies, foster customer loyalty, and gain a competitive edge in the market.
This report aims to provide a comprehensive presentation of the global market for Customer Journey Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Journey Tools.
The Customer Journey Tools market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Journey Tools market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Journey Tools companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation

Scope of Customer Journey Tools Market Report

Report Metric Details
Report Name Customer Journey Tools Market
Accounted market size in year US$ 1175 million
Forecasted market size in 2031 US$ 2165 million
CAGR 9.3%
Base Year year
Forecasted years 2025 - 2031
Segment by Type
Segment by Application
  • Large Enterprises
  • SMEs
By Region
  • North America (United States, Canada)
  • Europe (Germany, France, UK, Italy, Russia) Rest of Europe
  • Nordic Countries
  • Asia-Pacific (China, Japan, South Korea)
  • Southeast Asia (India, Australia)
  • Rest of Asia
  • Latin America (Mexico, Brazil)
  • Rest of Latin America
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company Act-On Software, Clarabridge, CSG, Gainsight, Genesys, Hotjar, Lucidchart, Microsoft, Miro, Quadient, SAS, Smaply, SugarCRM, Thunderhead, Totango, Touchpoint, UXPressia, Woopra
Forecast units USD million in value
Report coverage Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

  • Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
  • Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
  • Chapter 3: Detailed analysis of Customer Journey Tools company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
  • Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is Customer Journey Tools Market growing?

Ans: The Customer Journey Tools Market witnessing a CAGR of 9.3% during the forecast period 2025-2031.

What is the Customer Journey Tools Market size in 2031?

Ans: The Customer Journey Tools Market size in 2031 will be US$ 2165 million.

Who are the main players in the Customer Journey Tools Market report?

Ans: The main players in the Customer Journey Tools Market are Act-On Software, Clarabridge, CSG, Gainsight, Genesys, Hotjar, Lucidchart, Microsoft, Miro, Quadient, SAS, Smaply, SugarCRM, Thunderhead, Totango, Touchpoint, UXPressia, Woopra

What are the Application segmentation covered in the Customer Journey Tools Market report?

Ans: The Applications covered in the Customer Journey Tools Market report are Large Enterprises, SMEs

What are the Type segmentation covered in the Customer Journey Tools Market report?

Ans: The Types covered in the Customer Journey Tools Market report are Journey Mapping, Journey Management, Journey Analytics, Other

Recommended Reports

Customer Experience Tools

Customer Data Tools

Marketing Analytics

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Tools Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Journey Mapping
1.2.3 Journey Management
1.2.4 Journey Analytics
1.2.5 Other
1.3 Market by Application
1.3.1 Global Customer Journey Tools Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Tools Market Perspective (2020-2031)
2.2 Global Customer Journey Tools Growth Trends by Region
2.2.1 Global Customer Journey Tools Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Journey Tools Historic Market Size by Region (2020-2025)
2.2.3 Customer Journey Tools Forecasted Market Size by Region (2026-2031)
2.3 Customer Journey Tools Market Dynamics
2.3.1 Customer Journey Tools Industry Trends
2.3.2 Customer Journey Tools Market Drivers
2.3.3 Customer Journey Tools Market Challenges
2.3.4 Customer Journey Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Tools Players by Revenue
3.1.1 Global Top Customer Journey Tools Players by Revenue (2020-2025)
3.1.2 Global Customer Journey Tools Revenue Market Share by Players (2020-2025)
3.2 Global Customer Journey Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Journey Tools Revenue
3.4 Global Customer Journey Tools Market Concentration Ratio
3.4.1 Global Customer Journey Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Tools Revenue in 2024
3.5 Global Key Players of Customer Journey Tools Head office and Area Served
3.6 Global Key Players of Customer Journey Tools, Product and Application
3.7 Global Key Players of Customer Journey Tools, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Tools Breakdown Data by Type
4.1 Global Customer Journey Tools Historic Market Size by Type (2020-2025)
4.2 Global Customer Journey Tools Forecasted Market Size by Type (2026-2031)
5 Customer Journey Tools Breakdown Data by Application
5.1 Global Customer Journey Tools Historic Market Size by Application (2020-2025)
5.2 Global Customer Journey Tools Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Journey Tools Market Size (2020-2031)
6.2 North America Customer Journey Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Journey Tools Market Size by Country (2020-2025)
6.4 North America Customer Journey Tools Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Journey Tools Market Size (2020-2031)
7.2 Europe Customer Journey Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Journey Tools Market Size by Country (2020-2025)
7.4 Europe Customer Journey Tools Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Tools Market Size (2020-2031)
8.2 Asia-Pacific Customer Journey Tools Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Journey Tools Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Journey Tools Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Journey Tools Market Size (2020-2031)
9.2 Latin America Customer Journey Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Journey Tools Market Size by Country (2020-2025)
9.4 Latin America Customer Journey Tools Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Tools Market Size (2020-2031)
10.2 Middle East & Africa Customer Journey Tools Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Journey Tools Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Journey Tools Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Act-On Software
11.1.1 Act-On Software Company Details
11.1.2 Act-On Software Business Overview
11.1.3 Act-On Software Customer Journey Tools Introduction
11.1.4 Act-On Software Revenue in Customer Journey Tools Business (2020-2025)
11.1.5 Act-On Software Recent Development
11.2 Clarabridge
11.2.1 Clarabridge Company Details
11.2.2 Clarabridge Business Overview
11.2.3 Clarabridge Customer Journey Tools Introduction
11.2.4 Clarabridge Revenue in Customer Journey Tools Business (2020-2025)
11.2.5 Clarabridge Recent Development
11.3 CSG
11.3.1 CSG Company Details
11.3.2 CSG Business Overview
11.3.3 CSG Customer Journey Tools Introduction
11.3.4 CSG Revenue in Customer Journey Tools Business (2020-2025)
11.3.5 CSG Recent Development
11.4 Gainsight
11.4.1 Gainsight Company Details
11.4.2 Gainsight Business Overview
11.4.3 Gainsight Customer Journey Tools Introduction
11.4.4 Gainsight Revenue in Customer Journey Tools Business (2020-2025)
11.4.5 Gainsight Recent Development
11.5 Genesys
11.5.1 Genesys Company Details
11.5.2 Genesys Business Overview
11.5.3 Genesys Customer Journey Tools Introduction
11.5.4 Genesys Revenue in Customer Journey Tools Business (2020-2025)
11.5.5 Genesys Recent Development
11.6 Hotjar
11.6.1 Hotjar Company Details
11.6.2 Hotjar Business Overview
11.6.3 Hotjar Customer Journey Tools Introduction
11.6.4 Hotjar Revenue in Customer Journey Tools Business (2020-2025)
11.6.5 Hotjar Recent Development
11.7 Lucidchart
11.7.1 Lucidchart Company Details
11.7.2 Lucidchart Business Overview
11.7.3 Lucidchart Customer Journey Tools Introduction
11.7.4 Lucidchart Revenue in Customer Journey Tools Business (2020-2025)
11.7.5 Lucidchart Recent Development
11.8 Microsoft
11.8.1 Microsoft Company Details
11.8.2 Microsoft Business Overview
11.8.3 Microsoft Customer Journey Tools Introduction
11.8.4 Microsoft Revenue in Customer Journey Tools Business (2020-2025)
11.8.5 Microsoft Recent Development
11.9 Miro
11.9.1 Miro Company Details
11.9.2 Miro Business Overview
11.9.3 Miro Customer Journey Tools Introduction
11.9.4 Miro Revenue in Customer Journey Tools Business (2020-2025)
11.9.5 Miro Recent Development
11.10 Quadient
11.10.1 Quadient Company Details
11.10.2 Quadient Business Overview
11.10.3 Quadient Customer Journey Tools Introduction
11.10.4 Quadient Revenue in Customer Journey Tools Business (2020-2025)
11.10.5 Quadient Recent Development
11.11 SAS
11.11.1 SAS Company Details
11.11.2 SAS Business Overview
11.11.3 SAS Customer Journey Tools Introduction
11.11.4 SAS Revenue in Customer Journey Tools Business (2020-2025)
11.11.5 SAS Recent Development
11.12 Smaply
11.12.1 Smaply Company Details
11.12.2 Smaply Business Overview
11.12.3 Smaply Customer Journey Tools Introduction
11.12.4 Smaply Revenue in Customer Journey Tools Business (2020-2025)
11.12.5 Smaply Recent Development
11.13 SugarCRM
11.13.1 SugarCRM Company Details
11.13.2 SugarCRM Business Overview
11.13.3 SugarCRM Customer Journey Tools Introduction
11.13.4 SugarCRM Revenue in Customer Journey Tools Business (2020-2025)
11.13.5 SugarCRM Recent Development
11.14 Thunderhead
11.14.1 Thunderhead Company Details
11.14.2 Thunderhead Business Overview
11.14.3 Thunderhead Customer Journey Tools Introduction
11.14.4 Thunderhead Revenue in Customer Journey Tools Business (2020-2025)
11.14.5 Thunderhead Recent Development
11.15 Totango
11.15.1 Totango Company Details
11.15.2 Totango Business Overview
11.15.3 Totango Customer Journey Tools Introduction
11.15.4 Totango Revenue in Customer Journey Tools Business (2020-2025)
11.15.5 Totango Recent Development
11.16 Touchpoint
11.16.1 Touchpoint Company Details
11.16.2 Touchpoint Business Overview
11.16.3 Touchpoint Customer Journey Tools Introduction
11.16.4 Touchpoint Revenue in Customer Journey Tools Business (2020-2025)
11.16.5 Touchpoint Recent Development
11.17 UXPressia
11.17.1 UXPressia Company Details
11.17.2 UXPressia Business Overview
11.17.3 UXPressia Customer Journey Tools Introduction
11.17.4 UXPressia Revenue in Customer Journey Tools Business (2020-2025)
11.17.5 UXPressia Recent Development
11.18 Woopra
11.18.1 Woopra Company Details
11.18.2 Woopra Business Overview
11.18.3 Woopra Customer Journey Tools Introduction
11.18.4 Woopra Revenue in Customer Journey Tools Business (2020-2025)
11.18.5 Woopra Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
FEATURED COMPANIES
Act-On Software
Clarabridge
CSG
Gainsight
Genesys
Hotjar
Lucidchart
Microsoft
MIRO
Quadient
SAS
Smaply
SugarCRM
Thunderhead
Totango
Touchpoint
UXPressia
Woopra
List of Tables
 Table 1. Global Customer Journey Tools Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
 Table 2. Key Players of Journey Mapping
 Table 3. Key Players of Journey Management
 Table 4. Key Players of Journey Analytics
 Table 5. Key Players of Other
 Table 6. Global Customer Journey Tools Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
 Table 7. Global Customer Journey Tools Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 8. Global Customer Journey Tools Market Size by Region (2020-2025) & (US$ Million)
 Table 9. Global Customer Journey Tools Market Share by Region (2020-2025)
 Table 10. Global Customer Journey Tools Forecasted Market Size by Region (2026-2031) & (US$ Million)
 Table 11. Global Customer Journey Tools Market Share by Region (2026-2031)
 Table 12. Customer Journey Tools Market Trends
 Table 13. Customer Journey Tools Market Drivers
 Table 14. Customer Journey Tools Market Challenges
 Table 15. Customer Journey Tools Market Restraints
 Table 16. Global Customer Journey Tools Revenue by Players (2020-2025) & (US$ Million)
 Table 17. Global Customer Journey Tools Market Share by Players (2020-2025)
 Table 18. Global Top Customer Journey Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Tools as of 2024)
 Table 19. Ranking of Global Top Customer Journey Tools Companies by Revenue (US$ Million) in 2024
 Table 20. Global 5 Largest Players Market Share by Customer Journey Tools Revenue (CR5 and HHI) & (2020-2025)
 Table 21. Global Key Players of Customer Journey Tools, Headquarters and Area Served
 Table 22. Global Key Players of Customer Journey Tools, Product and Application
 Table 23. Global Key Players of Customer Journey Tools, Date of Enter into This Industry
 Table 24. Mergers & Acquisitions, Expansion Plans
 Table 25. Global Customer Journey Tools Market Size by Type (2020-2025) & (US$ Million)
 Table 26. Global Customer Journey Tools Revenue Market Share by Type (2020-2025)
 Table 27. Global Customer Journey Tools Forecasted Market Size by Type (2026-2031) & (US$ Million)
 Table 28. Global Customer Journey Tools Revenue Market Share by Type (2026-2031)
 Table 29. Global Customer Journey Tools Market Size by Application (2020-2025) & (US$ Million)
 Table 30. Global Customer Journey Tools Revenue Market Share by Application (2020-2025)
 Table 31. Global Customer Journey Tools Forecasted Market Size by Application (2026-2031) & (US$ Million)
 Table 32. Global Customer Journey Tools Revenue Market Share by Application (2026-2031)
 Table 33. North America Customer Journey Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 34. North America Customer Journey Tools Market Size by Country (2020-2025) & (US$ Million)
 Table 35. North America Customer Journey Tools Market Size by Country (2026-2031) & (US$ Million)
 Table 36. Europe Customer Journey Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 37. Europe Customer Journey Tools Market Size by Country (2020-2025) & (US$ Million)
 Table 38. Europe Customer Journey Tools Market Size by Country (2026-2031) & (US$ Million)
 Table 39. Asia-Pacific Customer Journey Tools Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
 Table 40. Asia-Pacific Customer Journey Tools Market Size by Region (2020-2025) & (US$ Million)
 Table 41. Asia-Pacific Customer Journey Tools Market Size by Region (2026-2031) & (US$ Million)
 Table 42. Latin America Customer Journey Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 43. Latin America Customer Journey Tools Market Size by Country (2020-2025) & (US$ Million)
 Table 44. Latin America Customer Journey Tools Market Size by Country (2026-2031) & (US$ Million)
 Table 45. Middle East & Africa Customer Journey Tools Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
 Table 46. Middle East & Africa Customer Journey Tools Market Size by Country (2020-2025) & (US$ Million)
 Table 47. Middle East & Africa Customer Journey Tools Market Size by Country (2026-2031) & (US$ Million)
 Table 48. Act-On Software Company Details
 Table 49. Act-On Software Business Overview
 Table 50. Act-On Software Customer Journey Tools Product
 Table 51. Act-On Software Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 52. Act-On Software Recent Development
 Table 53. Clarabridge Company Details
 Table 54. Clarabridge Business Overview
 Table 55. Clarabridge Customer Journey Tools Product
 Table 56. Clarabridge Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 57. Clarabridge Recent Development
 Table 58. CSG Company Details
 Table 59. CSG Business Overview
 Table 60. CSG Customer Journey Tools Product
 Table 61. CSG Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 62. CSG Recent Development
 Table 63. Gainsight Company Details
 Table 64. Gainsight Business Overview
 Table 65. Gainsight Customer Journey Tools Product
 Table 66. Gainsight Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 67. Gainsight Recent Development
 Table 68. Genesys Company Details
 Table 69. Genesys Business Overview
 Table 70. Genesys Customer Journey Tools Product
 Table 71. Genesys Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 72. Genesys Recent Development
 Table 73. Hotjar Company Details
 Table 74. Hotjar Business Overview
 Table 75. Hotjar Customer Journey Tools Product
 Table 76. Hotjar Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 77. Hotjar Recent Development
 Table 78. Lucidchart Company Details
 Table 79. Lucidchart Business Overview
 Table 80. Lucidchart Customer Journey Tools Product
 Table 81. Lucidchart Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 82. Lucidchart Recent Development
 Table 83. Microsoft Company Details
 Table 84. Microsoft Business Overview
 Table 85. Microsoft Customer Journey Tools Product
 Table 86. Microsoft Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 87. Microsoft Recent Development
 Table 88. Miro Company Details
 Table 89. Miro Business Overview
 Table 90. Miro Customer Journey Tools Product
 Table 91. Miro Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 92. Miro Recent Development
 Table 93. Quadient Company Details
 Table 94. Quadient Business Overview
 Table 95. Quadient Customer Journey Tools Product
 Table 96. Quadient Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 97. Quadient Recent Development
 Table 98. SAS Company Details
 Table 99. SAS Business Overview
 Table 100. SAS Customer Journey Tools Product
 Table 101. SAS Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 102. SAS Recent Development
 Table 103. Smaply Company Details
 Table 104. Smaply Business Overview
 Table 105. Smaply Customer Journey Tools Product
 Table 106. Smaply Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 107. Smaply Recent Development
 Table 108. SugarCRM Company Details
 Table 109. SugarCRM Business Overview
 Table 110. SugarCRM Customer Journey Tools Product
 Table 111. SugarCRM Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 112. SugarCRM Recent Development
 Table 113. Thunderhead Company Details
 Table 114. Thunderhead Business Overview
 Table 115. Thunderhead Customer Journey Tools Product
 Table 116. Thunderhead Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 117. Thunderhead Recent Development
 Table 118. Totango Company Details
 Table 119. Totango Business Overview
 Table 120. Totango Customer Journey Tools Product
 Table 121. Totango Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 122. Totango Recent Development
 Table 123. Touchpoint Company Details
 Table 124. Touchpoint Business Overview
 Table 125. Touchpoint Customer Journey Tools Product
 Table 126. Touchpoint Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 127. Touchpoint Recent Development
 Table 128. UXPressia Company Details
 Table 129. UXPressia Business Overview
 Table 130. UXPressia Customer Journey Tools Product
 Table 131. UXPressia Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 132. UXPressia Recent Development
 Table 133. Woopra Company Details
 Table 134. Woopra Business Overview
 Table 135. Woopra Customer Journey Tools Product
 Table 136. Woopra Revenue in Customer Journey Tools Business (2020-2025) & (US$ Million)
 Table 137. Woopra Recent Development
 Table 138. Research Programs/Design for This Report
 Table 139. Key Data Information from Secondary Sources
 Table 140. Key Data Information from Primary Sources
 Table 141. Authors List of This Report


List of Figures
 Figure 1. Customer Journey Tools Picture
 Figure 2. Global Customer Journey Tools Market Size Comparison by Type (2020-2031) & (US$ Million)
 Figure 3. Global Customer Journey Tools Market Share by Type: 2024 VS 2031
 Figure 4. Journey Mapping Features
 Figure 5. Journey Management Features
 Figure 6. Journey Analytics Features
 Figure 7. Other Features
 Figure 8. Global Customer Journey Tools Market Size by Application (2020-2031) & (US$ Million)
 Figure 9. Global Customer Journey Tools Market Share by Application: 2024 VS 2031
 Figure 10. Large Enterprises Case Studies
 Figure 11. SMEs Case Studies
 Figure 12. Customer Journey Tools Report Years Considered
 Figure 13. Global Customer Journey Tools Market Size (US$ Million), Year-over-Year: 2020-2031
 Figure 14. Global Customer Journey Tools Market Size, (US$ Million), 2020 VS 2024 VS 2031
 Figure 15. Global Customer Journey Tools Market Share by Region: 2024 VS 2031
 Figure 16. Global Customer Journey Tools Market Share by Players in 2024
 Figure 17. Global Top Customer Journey Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Tools as of 2024)
 Figure 18. The Top 10 and 5 Players Market Share by Customer Journey Tools Revenue in 2024
 Figure 19. North America Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 20. North America Customer Journey Tools Market Share by Country (2020-2031)
 Figure 21. United States Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 22. Canada Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 23. Europe Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 24. Europe Customer Journey Tools Market Share by Country (2020-2031)
 Figure 25. Germany Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 26. France Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 27. U.K. Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 28. Italy Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 29. Russia Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 30. Nordic Countries Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 31. Asia-Pacific Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 32. Asia-Pacific Customer Journey Tools Market Share by Region (2020-2031)
 Figure 33. China Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 34. Japan Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 35. South Korea Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 36. Southeast Asia Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 37. India Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 38. Australia Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 39. Latin America Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 40. Latin America Customer Journey Tools Market Share by Country (2020-2031)
 Figure 41. Mexico Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 42. Brazil Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 43. Middle East & Africa Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 44. Middle East & Africa Customer Journey Tools Market Share by Country (2020-2031)
 Figure 45. Turkey Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 46. Saudi Arabia Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 47. UAE Customer Journey Tools Market Size YoY Growth (2020-2031) & (US$ Million)
 Figure 48. Act-On Software Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 49. Clarabridge Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 50. CSG Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 51. Gainsight Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 52. Genesys Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 53. Hotjar Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 54. Lucidchart Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 55. Microsoft Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 56. Miro Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 57. Quadient Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 58. SAS Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 59. Smaply Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 60. SugarCRM Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 61. Thunderhead Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 62. Totango Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 63. Touchpoint Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 64. UXPressia Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 65. Woopra Revenue Growth Rate in Customer Journey Tools Business (2020-2025)
 Figure 66. Bottom-up and Top-down Approaches for This Report
 Figure 67. Data Triangulation
 Figure 68. Key Executives Interviewed
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